Metro Ford Sales & Service, Inc.

I spoke with the dealer but never purchase the vehicle because I could not get the time off to test drive the vehicle.

It was a good experience

I was treated very good

Response was very fast

I am located 300 miles south so a test drive was out. Pictures looked good but I have never driven a Nissan and need to test drive one to make sure I like it before committing. Otherwise looks like a good deal.

Although we did not buy a vehicle, they were very helpful and answered all our questions immediately and didn’t hesitate to help find the exact vehicle we were looking for. Very professional dealership

Ms Stephanie Ruman, Cust. Care Dept., has been in constant contact with me per my inquiry about a vehicle. I am still undecided as I further my personal research. This has NO NEGATIVE Bearing on her! She's made constant contact.

i was contacted by the dealer and I bought one car from them

Good

Very responsive with all information. Like the free Carfax service too. Great experience so far in the process.

YES! They responded to all my questions and at this time we are taking at wait and see approach in purchasing a vehicle for a few more months. Thanks .Curtis D

Very good Alex took great care of me was in approve and on my way home in a couple hours not 4 or 5 that you normally spend at a dealership Thanks Alex Ed

Juan keeps in touch

Great service! Very helpful

The dealer was very responsive to my inquiry! Juan's responses were very timely, I prefered email to communicate. There was misinformation given to me, but in the end we made a deal, but not on original car. Faddie closed the deal.

Little flexibility. In November I offered $20k and was willing to buy a service contract to fatten their profits. They refused and didn’t even ask my name or make a counter offer (my offer was $1900 under their $21999 asking price but the service contract would have been at least that much). The car had been keyed on drivers side and light accident damage on passenger side so it really wasn’t a dealer perfect car and they still have it 4 months later and now at $20k says a lot about the price then. Anyway I was surprised that there was no counter offer, and just a don’t let the door hit you on the way out reaction. I still bought a 7 passenger Ford but from a different dealership.

Very good follow up. Professional.

Very straightforward and fast reply

My sales man was very polite, helpful and understanding. What they told me over the phone was exactly how it was when I got there. Quick process. Thanks guys. I would definitely recommend buying from Metro Ford.

The staff at Metro Ford were very good , and treated us well . Juan ,Tre , Marvin Thanks again . Greg and Meledie

Quick response from dealer.

Fast reply. Not the model I wanted.

Tony and Lavern were very helpful. Was in and out the dealership, was there for 2 1/2 hours.

Didn't know if they had the car and when they finally found it they never got back to me with the mileage.

Write a few sentences about your dealer experience!" wrap="physical">They were very nice and helpful. thank you.

Pleasant experience.

Awesome service and I would definitely prefer someone because Levern was EXCEPTIONAL!!!

Honest and very helpful

I ended up puchasing the vehicle and the experience was exceptional! The process had been streamlined through email and I was in and out of the dealership within an hour. Big thank you to Leverne and Fab for making it happen so smoothly!

Communicated right away thru email.

Called about the car, dealer told me it was going through inspection and would be the first person they contact when ready. True to their word dealer called back. I bought the car. Thank you Levern

This was a very frustrating experience. Upon test driving a vehicle that I expressed interest in I heard a strange sound in the vehicle and said that I would come back after the weekend when I returned from travel with someone to take a look at the vehicle. The following Monday, I received a call from them inquiring if I was still interested, and that the vehicle was still there. I was still interested and traveled that day over 40 miles to see the vehicle hoping to close a deal. Upon arrival I was told the vehicle had been sold 3 days prior and that the person who called me made a mistake because she had been on maternity leave and the system hadn’t been updated. Now I certainly understand that I could have missed out on the vehicle which is why when I received the call and was told it was still there (a vehicle that had been on there lot for 4 months at this point) that I made the trip. Very poor customer service!

I’m extremely happy with the car and the price. I was well taken care of!

Worst dealer ever in the Midwest. Lie to me to travel from MN to Chicago for a car. They said the car I had wanted to come buy was sold, which was 15 mins right after this dealer open when I got to Chicago . They than try to sell me a different car. We also had a sales agreement written up as well before I travel there. They said they would have the car ready for me the next day that I come. I was so mad as I wasted my time and 400$ on expense to go there. Stay away from this dealer.

Everyone was really nice. The process was quick and easy. Ending up buying the vehicle and so far so good. One of the better experiences I have had with purchasing a vehicle.

quick in response

yes got right back to me

Did not have good customer service. No after service follow up either. No follow up to see how things are going with my new purchase. When I left I felt as if I was rushed through the sales process wirh no care.

I did purchsae the vehicle, but their customer service sucks. This in my opinion is in part because of upper managment, not leading by example. All customers should be treated the same, whether its a cash purchase, or a finance purchase. The fact that they were givin a check, they weren't going to make any money from financing. So when i asked for a second key fob for my newly acquired vehicle. I was told by the salesman, and owner. No, anything else invested into this sale, would be a loss for them. The vehicle itself i love, but their customer service sucks. I would never recommend any of my friends, or family to ever patronize Metro ford, whether it be for sales or services. Everyone that i came in contact with during my visit at METRO FORD seemed to not have any idea of how to be sympathetic, or even empathetic to someone patronizing their dealership. My visit to METRO FORD has left a bad taste in my mouth. #SteerAwayFromThisGhettoDealership

Although we have not yet decided on a car , we were very pleased with the fast and friendly response. They sent me a email back within minutes, even though it was after hours. She has also followed up with us every day since.

Classic Bait & Switch! Avoid this dealership at all cost...there are plenty of other honest options out there. I'd give a 0 star rating if it was possible! I started contact thru the CarGurus site & was quickly contacted back by Yesenia. She answered my questions quickly & got other's involved to answer warranty information. The two people (Patrick & Maria) also answered my warranty related questions quickly. They asked if this was the only vehicle that I was interested in & I told them that it was. With the low advertised price of the vehicle & the quick responses, I felt that I was dealing with a legit business. The weekend before MLK day I was in contact with Yesenia & discussed coming in on MLK day if the expected snow held off. I told her that I was coming from over an hour away & she contacted me early Monday morning to ask if I was still going to be making it. I just finished a midnight shift, had about 2 hours of sleep & informed her that I'd be able to make it & asked about the roads/snow out her way. She stated that the roads/snow were not bad. I then asked her if the vehicle that I wanted to look at was still on the lot. She informed that it was still available. It took about 1 1/2 hours to make it to this "dealership." Upon walking into the "dealership" I was approached by a sales person that asked how he could help me. I told him that I wanted to speak with Yesenia who I have already been in contact with about the 2015 Flex. He left, came back quickly & said that she was out on a test drive with that particular vehicle but didn't know if the people were interested in the vehicle. He then promptly asked me if I would be interested in another vehicle. Realizing that I had just been baited in by the extremely low price of the vehicle that I intended to view, I told him thanks for wasting my time & walked out. I immediately contacted Yesenia & she replies, "I work in the back office I do not actually sit with customer to close deals. I apologize for any confusion.However, just spoke to my manager who informed we just sold the vehicle 20 min prior to your arrival." If they sold this vehicle 20 minutes before my arrival, why was I told that she was out on a test drive in it? Why would she be out test driving the vehicle if, in her own words, she works in back, does not sit w/customer & doesn't close deals? This vehicle was not on their lot the day I drove out there. What's even more pathetic is that the vehicle is still listed on multiple sites doing its job as the bait car! Absolutely pathetic & I will also be contacting Ford about their lack of ethics for engaging in these practices.

Returned contact in a timely manner

I purchased the car got a good deal the salesman and other reps.were the best got me a great deal. VERY HAPPY.

Great customer service

This is another car dealership that tries to talk your credit report down,among other things as well,so they can talk Thier price up. This is not a good review,avoid this company,they are only trying to raise Thier interest rate so they can make you pay more money ,for a vehicle they no you can get for cheaper somewhere else. I hate going to dealership s in Chicago now. Thanks metro.

Very polite, not pushy, did purchase a vehicle, received a decent offer for my trade in, and was greatly satisfied with salesmen and their patience. Felt like I got the "red carpet" treatment.

The salesmen(Marco) was very friendly. But ( Trey) salesman took the time to make sure I was comfortable with my purchase. Even though dealer was unwilling to give me a warranty. Or fix any preexisting problems. When I test drove the truck the rear camera was working but after driving off the lot the rear camera no longer worked. I hope dealers will read my comments and reconsider working with me to fix issues.

Great customer service, and very nice cars. Highly recommend this dealership.

Avery Lawrence was great to work with. We purchase a Kia Soul and the experience at the dealer was friendly and professional. The place needed some remodeling but overall I recommend Avery Lawrence. Good guy

Response was immediate, on a Sunday night, in fact! Received very helpful information and an invitation to call. Also included was a profile of all closely related vehicles available. Above and beyond service from Stephanie!

This Ford dealer did a great job. I love the way there cars are priced. There were no games and I was out of the dealership in about an hour. I got no complaints! Julio

Awesome prices. They did a great job for me. I would definitely recommend!

I was contacted by very kind people. Mr. Avery contacted me several times and invited for test drive. I liked it and I purchased it. they delivered with all formalities completed on the same day. I am very happy and satisfied with work of Cargurus com and Metro Ford. thank you.

Good

Alex was great. Watch the numbers when you are signing papers but Alex was good and down to earth

Good follow up

When I went to see the car they told me it was sold and didn't let me know I went all the way there for nothing

Very good but the price for the vehicle to high for the year

good

good

Not good , will invite you to take personal mailing address, will provide low price over phone and upon going there will increase the price. Just stay away.

Lied and said they can get anyone approved. Never heard from them once they ran my credit. What a waste of time...

Initial salesmen was very polite his manager was very disrespectful when it became apparent we was not purchasing a car that day. Will never consider this Dealership in the future

Perfect

The initial salesman was not available for the scheduled meeting and was not the friendliest. I decided to walk away from the deal, because the salesman refused to run my credit to see if I could get a lower interest rate if I financed through them, than the pre-approved rate from my bank. After contemplating, I contacted him the same night via email to complete the sale, however didn't hear back. The following day, the price had risen and they refused to honor the original price. I decided to purchase the vehicle and was approved at a lower rate (had he tried running my credit the night before, I would've purchased). Additionally, the vehicle only had one key and the salesman stated that a second key could be ordered for an additional price. I was not very impressed with their customer service, however am pleased with my vehicle. If the price was not as reasonable, I would've purchased from another dealership.

My friends and I drove from Michigan to test drive one of their vehicles. Not only were we greeted with a smile, but all of the staff were incredibly helpful and courteous. We ended up purchasing the car and I'm incredibly satisfied!

Timely response.

They did not show us the ford five hundred they showed us two other cars for more money, We bought a 2013 Fusion they gave us one key and said we had to pay for a second key, All the cars I've ever bought came with two keys, I contacted Levern he has not called me back yet, I emailed the general manager Marvin have'nt hard from him yet, Once they have sold you a car and your out the door they don't want anything else to do with you any more, Good luck with those guys!

Best customer service bought a car there also loved the place so much I wanted to work there

Dealer refused to allow me to take the vehicle to get inspected by my personal mechanic. He explained that this is the dealership's policy. Also the vehicle would not be available for 2-3 days because it was being inspected by their mechanic for Pre-Owned inventory intake inspection. Obviously they are trying to hide that there is something wrong with the vehicle and they will not let me look at it until it is repaired by their techinician whom won't report it to carfax.

Friendly staff

Replied but didn't take offer

good

I ended up leasing a 2012 LEAF SL from a local dealer - Downtown Nissan -vs. buiying from this out of state dealer (I'm in Nashville, TN). I can report that I received a prompt and professional CALL back from Metro Ford (other dealers just sent auto-email reply).who answered all my questions about the vehicle and sent me additional information & specs via email that I requested right away. They were friendly and helpful and great with follow up. Looking back at my email the name of the fellow who contacted me was Avery Lawrence. Straight forward and patient in answering my questions - I can't remember what I wanted to know --- but I remember as we talked he walked out to the car while I was on the phone to look and see if the car had something loaded in it that I wanted...usb port?....hmmm. Anyway, no final sale with them but I wouldn't hesitate to use them if the need presented itself. Happy Car Shopping!