Mercedes-Benz of Rochester

Replied in a timely manner. Unfortunately the vehicle sold before I could schedule a time to test drive it.

Staff was very engaging and the salesperson spent the time to go though all the features of the car; especially the multimedia interface. The features on this Mercedes were slightly overwhelming and the sales person was very knowledgeable and took the time to step through everything with uss

Quick response, I went a different direction for a dealer

Glad to hear from you and thanks for your reply

When I purchased my used vehicle, the dealership had added a few products what they call, The Xzilon Silver Package and Skip Door Cups and Edge. Completely my fault for signing papers that included this addition of $1,190 to the vehicles price. I thought the price was built into the advertised price, it wasn’t. I tried calling the sales manager on Monday, no return call from him after leaving a message in the morning. I then sent him and the dealership General Manager an email the same day explaining that I didn’t realize what I had signed. The Sales Manager said that I signed the documents, there was nothing that he could do. Radio silence from the GM. Dumb of me to sign something when I didn’t read the document clearly. “Customer satisfaction is one of our top priorities.” This statement is obviously not true. I wouldn’t recommend this dealership to anyone!

horrible!!! they don't respond to calls,texts or emails...held my deposit after they couldn't get me financed..went to a dealership near me and got financed instantly..horrible customer service!!!

They contacted me

The staff was about as friendly and welcoming as it gets. I felt well treated and respected even though I was only buying a used vehicle in a room full of high end $70k+ cars. They were very professional.

Fine

A++

Dealer reached out and very nice

This dealer was exceptional! Helpful but not pushy and overwhelming! They are AWESOME!

Awesome experience with very helpful sales and finance staff. Drove 2 hours to buy from them and it was definitely worth the trip. Will do it again when I’m ready for another new vehicle!

Very responsive and helpful

This dealer, in my mind, went above and beyond. Through the whole process, they treated me as if I was buying a brand new car. Doug Carlson was very informative and helpful. I can’t say enough good about them. They were superb!!!

I never replied back, but the emails from them were prompt and courteous.

Immediate response.

Took a while for a sales person to contact me. But still a good experience

They were very prompt and direct in contacting me but I didn't have my financing options narrowed down. I ended up finding something closer to home. Rochester is over 400 miles from my home in Birchdale. Nice options just too far to travel.

Very willing to help!

Answered my questions

They were very responsive

Immediate contact from Dealership Staff to setup an appointment for the next morning. I had a slight problem with my vehicle, so I called the next morning to postpone until I could get my vehicle fixed (no trade in involved). The Sales Representative called me and offered to drive this suv from Rochester, MN to my home in the Twin Cities....which she did. Sold!!!!! Vehicle was described as it actually was after viewing it. All Staff which I had contact with, where friendly and very accommodating. We drove to Rochester and they stayed open after hours to allow me to complete the cash sale. It’s not always easy to get family and/or friends to take off work to drive you 1.5 hours. I’m good, but even I cannot drive two vehicles at the same time! Excellent Dealership to do business with!

Very disappointed was very responsive, but sold the one I was interested in. They got 8 similar vehicles 2 weeks later and I’ve heard nothing. Of course the jacked up the prices on these vehicles by over 5k for the same vehicle. I’ve emailed and texted multiple people, multiple times and have had no response back. If this is how they treat people during the sales process, what would it be like if you purchased there.....beware.

Best follow up and customer service . Thai dealership is amazing and I was in the business for several years. Impressive

Prompt and furnished information requested on car. Also shared what they knew from party trading car in.

Fast response

Great follow up and customer service

Exceptional customer service. Going above and Beyond for their clientele. — Elise

Janna worked with me until I found the right car

This dealer presented a vehicle to me as a Mercedes Certified Pre-Owned when it was not. When I asked about it, they said it was certified. As an out-of-state buyer, I feel as if I was being taken advantage of. The salespersons ONLY concern was getting my deposit. I bought a CPO from another Mercedes dealer. I would proceed with cation and ask for documents from this dealership. *Note for dealer* I have documentation and proof that this vehicle was presented to me as CPO.

great communication and staff. When I call- typical decision made to buy a car is within minutes. But we could not agree on price in a time. But definitely gets 5* rating regardless.. Thank you

Good condition

Very helpful, informative and professional. We decided to not purchase car for personal reasons and were impressed dealer Patrick was just as supportive in the end as he was in the beginning.

I was contacted by this dealer but haven’t had time to travel to rochester

They called me right away and discuss all details

Great to work with. PK

Awesome experience with Dealership. We are currently working out the details of this purchase. 5 star experience!!

Excellent, they helped me find a car that fits my budget and needs.

Dealer was very helpful

Mariah gets it she is on top of with emails and phone to keep tge customer info and aware the price and status of the car! Very, very professional!

Very awesome people and I want to thank them for being on top of my concerns and needs . I really will get back with them when I get back on the market to buy a car I will definitely drive that far to buy a car if they have what I need.

Great service!

Quick response

Replied immediately with an automatic reply email setting. I replied to the email with specific questions and received another automatic responses with nothing to do with my specific questions. I didn't find the automatic email responses were helpful in my next vehicle purchase.

Always very friendly to me!

They were very quick to respond back to me and welcome me to come test drive! I got phone calls and emails about the car I wanted to see with all features and information provided. When I went for my test drive, they were very welcoming and helpful. They even had a lovely waiting room with tv, snacks, drinks and coffee available. When I took some cars for test driving, I got to take it on my own and they were ready to go as well as very clean. Overall, this place is a great place to purchase a vehicle.

Replied to me write away. Very friendly and outgoing. Shows they are trying to sell cars.

Son is happy with car

Matt B. was very pleasant and patient with me throughout the process. He was concise and helpful with whatever question or request that I asked. The purchase process was smooth even though we live in IL, they offered to ship the car to us. Thank you.

Devon did his best to find the right vehicle for me!

Friendly, responded right away

Friendly and helpful

Timely to respond and offered a good experience

My sales person helped me so much! For a first time car buyer I told her I had no idea what I was doing or what half the things she told me were! She explained EVERYTHING! I am very thankful for her and I love the new car!

Great buying experience. Great staff that helped me buy the perfect car..definitely recommend anyone looking to puchase a nice car to check them out.

Good to work with.

Great, we bought from them. Very willing to deal and we got a very could price on the LIKE NEW vehicle. Will recommend this dealer to anyone.

Dealer responded to my email very quickly.

Never saw the car. Helpful dealer via email.

The sales representatives were very courteous and helpful. We recommend the dealership.

They were amazing. Answered all my questions and I feel completely satisfied

The sales rep is polite, well informed and positive. I think you should know that the dealer's service documentation fee is $299.00 , amazing.

They were in the process of selling the vehicle that I was interested in but at least they did get back to me and offered to help find something else for me. Only gave three stars because I didn't deal with them enough to be able to test their customer service. The five-minute experience that I had with them was fine, nothing bad to say.

It was a great experience. It was low pressure and I was impressed that the sales person and finance person were not pushing extended warranties after I clearly said I did not want them. That shows respect for me. It was a great experience!

Very responsive and nice. Classy operation!

Good

The best car buying experience I’ve ever had!

Timely response and very helpful. The specific vehicle sold before I could get to it, but they were still interested in finding a vehicle for me and asked what I was looking for specifically and said they would be in contact if anything similar came around.

They were very easy to work with.

The dealer responded within a couple hours and gave very helpful information about the vehicle. We decided that the price was just to high for our budget. Couldn't get a time to test drive because of our schedule. The dealer was very open to setting up a time.

Purchased a car!! Patrick is an awesome client advisor! ! I would recommend this dealership. We were in contact via email about the vehicle for a couple of weeks prior to my traveling to Minnesota to test drive, then purchase. It was the best car buying experience I have ever had. They have itegrity there.

Great price for vehicle purchased

Friendly and positive

Lloyd was very helpful and I appreciated his professionalism and follow-up.

They weren't willing to go down in price; notified me a few days later that they came down $1000, after I bought another car.

This was a 1st class operation from sales to the finance manager as well as the detailing get team. My salesman Loyd treated me as a person and not just buyer. Chris the finance manager was very personable and detailed. Great experience and would reccommend very highly.

I had the WORST experience from a car dealership ever at the Mercedes-Benz of Rochester Dealership. With the exception of my sales man Patrick. This all happened within first 10 days of purchasing my vehicle from Mercedes-Benz of Rochester. The vehicle I bought was misrepresented to me from the beginning to the end with faulty and misleading information on a clunking noise with in the front end which I had asked about on the test drive and was told and reassured it was a minor issue of a sway bar link. Wasn't a deal breaker as the sway bar link was inexpensive to fix. Went to fix the minor issue to find out it wasn't what the dealer had told me and shown me on their inspection sheet of the vehicle stating the sway bar link was in the yellow should be replaced but not required at time of inspection. I had the vehicle inspected at a reputable dealership in my area who's technician assured me the sway bar links and stabilizer bar were good with no play an that the rack and pinion was bad. The rack and pinion bellow boots were caked with grease on both sides as well as there being a wire tie placed around the inner bellow boot on both sides(which I took pictures of and sent to the Sales Manager Jermey ) the power steering reservoir is very low, steering in the vehicle is very tight most of the time, and the clunking noise is there constantly all symptoms and visuals of a bad rack and pinion. After getting home from replacing what I thought would be the sway bar link I had called the dealership and got in contact with their General Sales Manager Rich who RIDICULED me on why I didn't make my vehicle purchase at a different dealership, MOCKED me saying "yes I would of been happier choosing the other vehicle" we looked at prior to inquiring about and looking at the vehicle at Mercedes-Benz of Rochester, and then proceeded to THREATEN me with saying "and what do you want me to me? how about I don't do anything at all. Do you even want my help?" Getting defensive with me about it and Offering me no help to a resolution when bringing the new found issue to his attention. I also said I didn't understand how the issue had been missed and taken for a sway bar link going bad? being it was in your inventory and on your lot for 90 days total before my purchase. I mentioned I would of called sooner but the sway bar link was having to be ordered(7 days since I purchased vehicle) and I then I told him I don't feel as if I or anyone should be threatened by him or the dealership for acknowledging the real problem and bringing this issue to their attention. He agreed that I was right about the threatening and that no one should, that's not what they're about. Then told me I would hear from the Service Manager Tim or the Sales Manager Jeremy the next day. I received a called from the service manager Tim the following afternoon an set my time to come in that day to have it looked at. I took the afternoon off of work and drove an hour and half to have them look at the vehicle again and be there for only a half hour to be told by the Assistant Service Manager Jon that he would talk to the Sales Manager Jeremy about what he sees with it an that Sales manager Jeremy or my sales person Patrick contact me the next day on what they decided. I had talked with my sales man Patrick while at the dealership getting it looked at who assured me they would more than likely take care of the issue as they fix it the right way not just fix it to sell way. But now I can see this was yet again a total utter lie. After not hearing from them at all the next day I called towards the end of the day and finally got threw to my salesman Patrick who had no idea he was suppose to contact me about the decision if I hadn't heard from the Sales Manager Jeremy and told me he hadn't been mentioned anything about it all day from anyone at the dealership and that again I would hear back from himself or Sales Manager Jeremy next day. After finally getting a call back the next day and talking with the Sales Manager Jeremy he said he had his parts department try to find the part which they were unable to find except for an OEM part. I assured him I was able to find the parts online and through the dealership I had it inspected at from new to refurbished to remanufactured ones and I was fine with one of the refurbished or remanufactured ones that I wasn't expecting the them to replace with a brand new $2000+ one. Even offered to forward the information and websites where the parts could be found. He said he would look into it and call me back after the weekend. I received an email from the Sales Manager Jeremy the following Monday saying they can only find refurbished ones which would require me bringing the vehicle in, taking the old one out and waiting 3-6 weeks to get the refurbished one(which was a lie)or an oem one that was $2500 and 8-12 weeks out(another lie the manufacturer of the vehicle had one at a week out) an that the technician who inspected the rack and pinion said its normal for an 08 with 80K. I returned the email stating I don't understand what the noise in the front would be then being as all the symptoms and visuals are pointing to the rack and pinion and I had then sent another email the information and websites that the part new refurbished and remanufactured are available at with no response. Said I was ok with having to drop the vehicle off for a few weeks to correct the issue and wasn't expecting them to go with the $2500 one I would be pleased with a refurbished or remanufactured one I would just like to have the issue resolved as my wife and children primarily occupy the vehicle we bought. Even expressed how I would never have bought the vehicle if I had known the real issue an also how it shouldn't be this much of a hassle and run around to correct the issue which was admitted by the General Sales Manager Rich on the phone when I talked to him first about the issue was mistakenly missed by them. I had also asked for the original inspection sheet and a copy of what they found at my current visit to which I haven't had heard about since asking the Assistant Service Manager Jon about getting the copies he told me he would tell the Sales Manager Jeremy that I am requesting those and I have yet to receive or hear anything pertaining to that. The only resolutions they offered me was to pay for the part if I paid labor. I agreed to pay labor and got The Sales Manager Jeremy the price of cheapest refurbished and remanufactured ones I could find totaling $687.50 plus tax. He only offered to help with $300 not even half the cost of the part they agreed to replace. Leaving me with well over half of the part cost to pay on top of labor to have the work preformed. A month and a half later it took to actually receive the check stating they sent one out that must of got lost in the mail,so they would send another check this time with a tracking number when mailed again. Surprisingly I received it within two days this time. I am very displeased with my overall experience at Mercedes-Benz of Rochester especially from their management. I would highly advise and recommend people to look else where if thinking of purchasing a vehicle or are in the market for one. Even if you need service I wouldn't trust this place to do an oil change or put air in my tires even. At no point in time did I feel as if Mercedes-Benz of Rochester appericated my business or treated me as a valued customer nor did I feel that they were grateful of my purchase through their dealership. I was looking to put my family in a newer safer vehicle but instead I was LIED to about the vehicle from the start and brought the real issue to their attention justbti be RIDICULED, MOCKED, THREATENED and given bunch of HASSLE and RUN AROUND to avoid resolving the issue with the vehicle, on top of wasting time from my personal life and time missed at work, having to drive to and from the dealership and getting no answers or resolution to the bad rack and pinion and being blown off on the subject since. It is very unprofessional and nerve wracking. All around I had bad business as well as a bad experience from this dealership. I would never recommend this dealership to everyone ever. I looked over and edited my review as they had flagged it. Now it does not violate any terms of use.

I recently purchased a Saturn Astra from MBOR. They responded to my initial email within 10 minutes, and within the next 30 minutes, I was conversation with a representative. They wasted absolutely no time in pre-scheduling a time for my test drive as soon as they learned that I was interested. However my availability was very limited, but they adapted and worked with me quite well. My representative maintained contact with me and answered all of my questions clearly and promptly leading up to my initial visit and in to the days following. My credit is very poor, but they worked to get me approved for financing, which I thought was a lost cause. They held the vehicle for me for almost an entire week until I was able to finalize the purchase. And again, my availability was very limited and I arived to finalize the purchase shortly before the dealership was to close and received no attitude nor did I feel rushed to finish so everyone could leave. My 5 year old son had come with me, and at no point was he or I treated as if he "did not belong around $100k cars" that are in their showroom. I was actually assisted in unlocking a door so my boy could sit next to me in one of the more expensive models while waiting for things to be set in the managers office (which really brightened his day). The representatives that assisted me were very kind, respectful, and professional. One man even went and got an extra chair for the managers office so my boy could sit with us. The sales manager greatly impressed me with an admirable display of integrity. Even after re-printing all of my paperwork twice due to clerical errors, he noticed a "wheelage fee" of $10 that was not aplicable on a form that I had already looked over. Instead of leaving the fee because it was "only $10", and I had not noticed it, and it was already passed closing time. The manager removed the fee and re-printed all the paperwork for a THIRD time (this takes a couple minutes) I was shocked by the integrity this man displayed, that is virtually unseen or heard of from dealers. The manager was also very "down to earth" and a pleasure to speak with. I may have only been there to buy a $6000 car, but I felt that I was treated as if I was buying a brand new Benz Best experience with a dealership ever.

Even though the vehicle was sold, they got back to me right away.

Was contacted, but schedule of mine didn't permit visit

Excellent. Would buy another car from them

Easy to deal with, super nice car!

Great. Responded immediately. Car was still available.

A sales person contacted me right away with the information I requested.

Price was raised up from what were originally posted. Salesman didn't want to work on making a deal.

Great

Very nice and kind!

I bought a used car and they were very honest about the things that were wrong with it

Responded right away, sent me exclusive pictured of the car since it's 2 hours away from me. They are great.

Friendly. Would not negotiate on the price of the vehicle, so I did not end up purchasing a car from them.

Great.

Did not purchase the Infiniti but dealership helped me find what I was looking for. Fair negotiation, though interior detailing of car I purchased was poorly done.

Courteous and professional. They were up front with the car history and made an extra effort to make sure the car was still going to be available before we made a long trip to come get it. Turns out a gentleman was due to arrive that morning to pick up the car so they suggested we hold off. Saved us a long trip. I'd certainly shop there again.

Car sold to another dealership. Was slow to respond, failed to disclose sale.

did not know the job or facts about the car!!

the best car buying experience we've ever had. we will definitely recommend friends and buy our next car from them

Needed a catalytic converter, salesman said he'd look into it and get back to me by e-mail, but never did

Good price, easy to work with

i have nothing to say about it. It's good the way it is.

responded in a timely manner

Awesome response.

Very friendly, courteous, and helpful.