Mercedes-Benz of Georgetown

Good dealer I just found another vehicle to purchase

Sales personnel responded accordingly. Un, the vehicle in mind had sold before we had the chance to get there.

Great deal. Honest dealer.

Dealer was good. Car was a little rough and they only had 1 key. Priced way to high. Original sticker 76k

Replied the same day. Supplied all the info I needed.

They were very nice and polite

Responsive

Huge amount of miscommunication between sales person and management. They have no way to track whether a sales person is making a deal. You can book an appointment, provide paper work and even speak to finance person, they will sell the car to someone else. The general manager was late to respond even after we called multiple times. The sales manager on site, kept on picking on my words when i was clearly upset that they sold the car as i was making the deal with one of their sales person, he kept on saying i don't agree with your terminology, etc instead of defusing the situation. They have a hard time managing 12 sales person crew. I would not recommend this dealership to anyone wanting a fair deal on their vehicle.

My sales person Joleen Jones was very nice and professional. The finance team was amazing. I was in and out. I have never been to is satisfied with a purchase. I will buy all of my cars here from now on

Great service

Top notch service and attention to detail!

Troy was professional, honest and understood my time line. Thank you very much, you made my experience amazing. I would recommend him to any of my friends.

Responded quickly

Tabatha was very helpful.

Super nice..quick response and not pushy

They were very helpful and diligent, but they could not get me financed.

Ask for Fouad, he was a consummate professional and an absolute pleasure to work with. had some troubling circumstances with the manager that handled paperwork, but all was resolved satisfactorily. overall, i still give the dealership 4 of 5 stars, and would give Fouad 6 stars!

Helpful without being pushy.

Great communication and Great Inventory...Just Classy....love it

Excellent experience. Have purchased two CPO vehicles from this dealership. Carlos was sales rep on both. Very satisfied with total experience.

Their prompt response and customer attentiveness is excellent

I was in contact with Jacob Steiger the Internet Director, we were working on a deal for a 2013 Honda Pilot. I was willing to put a deposit down on the car as I was coming there from out of town with a pre-approved loan. He said he would hold the car I told him I was on the way. Once the bank got back with me stating I was approved for the loan it was late I know I could not make it to the dealership in an hours time. I called him and he told me he would hold the vehicle and to let him know when I was on my way tomorrow. He would not be in and he would have one of his co-worker to close the deal. I called back to make the arrangements and he tells me he is at his baseball practice for his son and the car has been sold, sorry. They have contactless purchase at the dealership why not suggest/offer that to close the deal. Making money was more important than customer service. They never afforded me that opportunity to finish the deal, will not do business here again.

Arthur was great to work with. He was professional and courteous. Even though we bought a pre-owned Hyundai, he treated us as if we were buying an expensive Mercedes. Finance guy was great too, I forgot his name. Great experience.

Best experience in quite while. Not pushy or impatient at all. And I got a quality truck. Thank Linda and Abner

Jacob was fantastic, and came through with a great deal for us. A great dealership!

Very healpfull an the item I looked at was everything the site said it was.

Did not purchase but were very responsive and helpful.

I spent all afternoon negotiating on a price for a vehicle. Every issue, price offer went through Steve Ziegler used car manager. Finally, a deal was reached numbers were agreed on. I completed a credit application, I was approved, I made the appointment to pick up the car. I was very excited. I get the follow text "I have some bad news Someone just came in and bought the car from another salesman They don't hold cars it's first come to buy it gets it." This after receiving the following. "I will get with Steve the guy that has been working your deal . You should be good to go Tabitha will schedule the appointment " I received the confirmation of the numbers and went to clean out my car. See photo. Below! The way I was raised your word was all you had. It is everything. What I have learned about Mercedes of Georgetown preowned division manager, his word means nothing. Shame on him, shame on his company..

Art Morgan contacted me Immediately and was very informative about the car I was interested in as well as The dealorship’s policies. They were informed that we could not see autos just now as my husband is not feeling well and they have been accommodating.

Didn’t get this car due to my budget but there was quick response

Good communication

I was very appreciative of their honesty.. I didn’t realize there was a flaw to the vehicle and the sales rep was very kind to take a picture of the damage before I made my decision about the vehicle..

Was a pretty good experience. No complaints

Dealership contacted me several times. Great dealership

Excellent

The people at this location are great. I test drove this vehicle three times before we all sat down, worked on a price, and signed papers. The process went very smooth. Thank you for my new Jeep!

I appreciated being contacted quickly.

We contacted on 10-22 ...saw & bought car on 10-26 ... good people ... fine atmosphere ...need better "refreshments Station", tho ...

They were great! The car was exactly as advertised and we ended up buying it. They were helpful, courteous and very pleasant to work with.

Courteous salesmen.

Yes, they contacted me, but I had already found a car on your site at another dealer.

Salesperson Tabatha hit it out of the ballpark. She is the best car saleswoman I have ever dealt with. No pressure, gives you all the facts and follows up with you with no delay. She is a rockstar and I would by a car with dealership again.

This dealership is incredible! They were responsive, kind, and willing to negotiate and work with me on everything from organizing a test-drive to ensuring I had the right warranty and setup for my loan.

MB of Georgetown was very professional and courteous and made the process smooth! We enjoyed working with Bobby and team!

It was very good, the price was just too high for my personal interest. Also I would need to travel to get the car as live in California.

I had a fantastic experience with MB of GTown and Aaron Black! Super knowledgeable, professional, and helpful. Aaron is a straight shooter and got me into the exact car I wanted.

Very professional and responsive. Attention to detail.

The salesman Aaron Black was very professional and friendly, as a result my wife and I had a nice car buying experience.

They are responsive.

Very prompt response

response was very quick and super professional.

We were contacted immediately, however the car sold quickly before we could see it.

Wife wanted a VW beetle and we found the perfect one at Mercedes Benz of GTown on cargurus late Friday night. Put in the request and got a prompt response first thing in the morning. Unfortunately, the car was sold hours after we saw but we really appreciated the follow up.

Answered question in a timely mannner.

They were very well informed about the vehicle I was interested.

It was a long process during the purchase, but bought the vehicle

I saw a car online, then i called them to make an appointment cuz live in other city, so at that time the car was available, i told them im on the way and i was the first person, when i got there they said sorry we sold the car!! and they were jerks with no respect at all! Then they said we increased the price! That was messed up! Worst dealer, not recommended.

Great

This vehicle had quite a few mechanical and cosmetic issues. The salesman distracted my attention by talking too much. I was unable to really pay attention to the condition of the vehicle. I expected more honesty and candor from a premier dealership like Mercedes-Benz. My bad. I was lulled into a sense of complacency. Would I buy from this dealership again? No way!

Great conversation.. still looking.

Mychal Payne was excellent. Went above and beyond. Very honest and straight forward.

Very nice people, professional with excellent customer service.

Easy, fast was great..only downfall was the hard sell of extra plans blah blah blah..but I get it, it's their job. Once we said no thanks..all done. Great experience!

Great customer service. ..thank you

They called and emailed me back on a Sunday when they were closed and followed up in the days after. Very pleasant experience.

Dealer responded promptly and answered all my questions

Dealer didn't have car I wanted but called me and was informative

Quick reply. Nice people, nice car but funny smell... passed.

Amazing - good people.

Dealer was very prompt in contacting me. I was impressed at the level of service and communication, especially living approximately 3 hours away from the dealership. Jennifer (the Internet Sales Mgr) worked hard to earn my business, answering all my questions and helping to negotiate a deal and trade-in that worked for me. I was happy with the level of customer service and would easily recommend Mercedes- Benz of Georgetown to anyone looking for a new or CPO Mercedes--even if they have to drive a little to get there like I did, they'll make the drive worth it.

They were rude and unprofessional. We were treated like third class citizens because we were paying cash. So rude.

The buying experience was great. thanks for the great service guys

Linda was so easy to work with, thanks for helping me into my lovely "it's new to me" SUV!

This dealer is the only one that responded and giving me the exact price for the car I was interested in.

Outstanding customer!! A big thanks to Tim, for being so professional and for making the purchased of my new Mercedes into a great and relaxing experience. I will definitely consider them for future purchase.

car was already sold

Great service

Very good customer service

Very responsive and helpful

Great service and willing to negotiate

Incredible service department!!!

They responded the same day

Responded promptly.

Car was already sold.

No pressure and very professional.

Helpful personnel who followed with my initial questions. I would recommend them.

Very nice people Told him I was looking for a vehicle with less mileage and he ready to negotiate. From this one experience I would buy from him in a heartbeat.

Heard back from them early the next morning, just didn't have the car I wanted.

Salesman very helpful and never made me feel rushed even though he had people waiting on him!!

Responded fast

Great team to work with, friendly and no pressure.

I received a phone call and no car was bought here...

Very prompt reply. I will talk again when I am ready to buy.

Fantastic service

The experience was top notch!

Nice guys but they wouldn't go as low as other dealers.

The sales person did a really good job and, except for when it came to fixing the minor issues found after the car was inspected by my mechanic, everything else was great. After we had agreed on the purchase price, I had been told that if anything was found during the inspection they would fix it but when a couple things that needed to be fixed where found, they backed out of that and claimed the that the price of the car was already too low (as if they were loosing money on the deal, right? LoL!!) and were not willing to fix the minor things my mechanic had found. I still purchased the car because it was the car I wanted, the price was right and the issues were minor. However, it was disappointing to have them go back on their word after I already had spend time and effort driving and having the car inspected. I wonder if my decision would have been the same if the fixes were more expensive, though. They did, however, mailed me a check for the air filter that need to be replaced and that made up for it a bit.