Mayse Automotive Group

Sales called quickly. Went to see it, drove it, liked it. Couple problems that I saw. Salesman wasn’t great about calling back when he said. I’ve never owned a Jeep, so wasn’t aware that half the speakers were missing, which was why the radio wouldn’t work. Got home and realized half the interior was missing. Now I’m wondering if it was a flood car, due to mud all over inside. Mad at dealer and myself.

Awesome dealer, just was not able to get the vehicle since they required a 1k deposit.

Very helpful… Not pushy… Let me look the jeep over a decide if it was right for me…

Solid honest people. I didn't buy a car during this process, but no regrets for the time we spent discussing.

A great place

Helpful and clear in follow up.

Got back with immediately with the information that I was looking for.

Excellent experience had the vehicle as listed ready to go.

John Ellis was easy to work with, quick to respond and very courteous. I highly recommend Mayse Automotive Group in Aurora, MO.

Dealer was very helpful answering all my questions. After test driving a similar vehicle I decided I wanted bigger car.

Good response Fair Price Prompt service, Zachary was helpful

They got back to me right away and were very helpful.

Called and started the financial application over the phone since I live 120 miles away from the dealership. Man I spoke with said he would have an answer first thing in the morning. He text 10 min before they closed saying a local person was coming first thing in the morning to look so my buying process would be put on hold. Everything continued to go down hill. The next day the local came in and eventually purchased the vehicle, salesman told me that it was first come first serve and since they were local and were there in person there was nothing he could do.

Extremely professional, sold the car before I could get back with them.

Dealer responded quickly and was very helpful. The vehicle was already pending when I heard back. The dealer communicated well throughout, but couldn’t find a vehicle that I liked apart from the one that was pending sale. Dealer was also pretty low on my trade in value according to CarFax.

Decided I did not want to see this vehicle, but their communication was great

Great dealership!

was great but car sold before we could get there

Very good just wanting awd also.

Bought this jeep. No games better trade was given and the whole thing was only about an hour

Absolutely outstanding. Mike and Laz are awesome. They made the whole process smooth and easy. Thank you for a great experience!

Super

Good

Awesome, Helpful, Friendly, Knowledgeable. Had a great stress free experience in purchasing this vehicle. Highly recommend working with Mayse Automatic.

Great deal on a great car. No high pressure...... Great company to do business with.

Quick response, vehicle advertised was actually available. (Seems to be a new tend with used vehicles—grab your attention with a car that’s not even available.) great communication from sales person.

They took great care of me and I love my new car!

They sent me an outstanding follow-up!

Great dealership! Solar powered and positioning itself to be a leader in electric vehicle sales. Great people too. Friendly and helpful. No pressure sales at its finest.

Steve contacted us within 15 minutes of online request. All the information needed was available in the listing with 100% accuracy. Extremely easy to work with, everyone is very helpful and knowledgeable. It is more like a fun family environment than a typical dealership. I would work with them again anytime.

Great experience! Wonderful communication! I found this vehicle on CarGurus. I was over 4 hours away and John Ellis sent the pics that I requested within a half hour of my request and provided exactly what I asked for despite the cold snowy weather. Super quick sale and paperwork experience!

Steve responded quickly and emailed me his price which was the same listed and never heard from him again

This has been a good experience. It was my first time car shopping and John Kieny was helpful and straight forward about their selection and other details. The only issue I had and would advise people to know ahaed of time is that if you purchase from them, they WILL NOT take a cashier's check. Be sure to address this with your salesman ahaed of time. This was frustrating but worked out in the end. Besides that I have been very satisfied with my experience.

The car was in excellent condition as described by Mayse and my salesperson John. Im extremely pleased with the buyers experience as well as my new car!

Contacted me ASAP by email!

Friendly staff, great service! Bought the truck

Even fixed trim and rear defroster..worked with my schedule

Bad. Said would be in till monday. Than when i call monday morning said i was already spoken for and they was holding it for the buyer until he sold his car

Excellent! From the initial contact through the internet to the vehicle walkout our experience with Mayse was outstanding. Our salesman was John Ellis. He is a “Jeep guy” and very knowledgeable about the Wrangler JL as he drives one too.

They were really easy to deal with and my salesman Andrew was awesome. Had the best deal also.

I wish they were closer. They offered me the best deal I’ve found.

Contacted promptly, but the price on CarGurus included a number of promotions that most people don't necessarily qualify for, so the real price was much higher. Not transparent with their pricing info.

Nice. But truck sold before we could complete the deal. But easy to deal with.

I got 2 emails from Mayse but no specific info on the two new vehicles I am going to buy even though I emailed them back what I was looking for so I just deleted it.

Even though the vehicle sold before I could get there, they were very helpful and honest with there vehicle description and pricing. I would contact them again.

The contact person was helpful, friendly and really wanted to find something I wanted to look at: price range, models, and whether any cars were owned by non-smokers.

great

Responded to request timely

We called and asked about the condition of the paint, scratches, dings, ect. The salesman said he'd get back to us when he had time. He never did. We drove 2 hrs to find the car scratched all to hell.

The salesman was very nice and knowledgeable. Did not buy at this time

They sent a standard email response and did not engage me any further independent of a follow up question I had because they never further responded to my initial inquiry.

They were always quick to answer any questions I had and very friendly.

Friendly, prepared, and efficient.

Wonderful experience! I was in a wreck on my way to the dealership to purchase the vehicle, and was unable to keep the appointment. They held the vehicle until I could return 3 days later.

Great overall experience

Great dealer, kurtius , truthful and did what they promised.

Not good, 3 different people reached out to me and in the end they would not sell the truck to me Because they said they couldn’t sell it now until they did some recall, I offered to still by it and wait for the recall work, but they never let me buy it ?? Very unsure exactly why because I told both the sales person and the manager to put on hold I would wait !! So was this a price leader ??

Very helpful

Very friendly and helpful

Great selection. Rest to deal with.

Responded quickly

Immediate communication. Looking forward to trying to make a deal on a Jeep Grand Cherokee.

Prompt reply, very friendly staff. Unfortunately the person that was test driving when I called to ask about car bought it. Would not hesitate to buy a car in the future.

Very straightforward transaction. Will shop with Mayse again.

Had a great salesman (Lewis). Found a different vehicle I liked better with less miles. Will def do business again

The sales person was extremely helpful.

We had an appointment for a specific vehicle and we were told they would hold it for us. When we showed up for our 9am appointment, the salesmen had no idea who we even were (even though we had texted them multiple times over the week and confirmed our appointment time twice.) He then told us that a lady had bought the vehicle an hour before. Needless to say we left and we will never be back.

Went out of town have not had a chance to reply back to dealership. They have contacted me!

John Ellis was friendly, not pushy, answered all our questions, addressed our concerns. We're pleased with the transaction, and would do business with him again.

Dealer contacted me twice.......I have changed my mind about vehicle for now..... It is a great vehicle, just not quite in the position to purchase yet....

Absolute best experience with a dealer we have ever had!!!

They are a great dealership. Will defiantly recommend buying a vehicle from them.

Great dealership!

They were friendly and very knowledgeable

They were quick to respond and very helpful getting things set up for me to look since I was coming in from a different state. When I got there it was pulled in from the rain and ready to view/test drive. Great staff made for an easy first car purchase for me! :)

Responded promptly and answered my questions. Not the color I preferred.

Great response time and pulled through making my dreams come true!

They contacted me in reasonable time that it was in detail shop as it was a recent trade in, 2 days later they called and said it was back at dealer and did I still want to come see it. I told the salesman that I would call him back in a few minuets because tech was at my house working on internet service. The salesman called me back about 20 minuets later and told me that he had just sold the truck; to say the least I was furious after waiting 2 days he didn't give me a chance to come look at it. I have learned over the years that you need to take care of your customers if you want your business to grow and how this salesman handled this is not the way to increase customers but to drive them away. At this time I could not recommend this dealer to anyone.

Not a pushy dealership but very helpful and answered all my questions. Would definitely come back again!

Good.

Our salesman was very pleasant and personable. We had to travel a while to get there so got there fairly late in the day. We went there for this specific vehicle so this was our quickest buying experience ever which was a nice change. We would recommend this dealership to our friends and family.

They did reply. Found the perfect truck. Ask them to hold it because I’m 4 1/2 hours away. Couldn’t make the drive until 3 more days. Wouldn’t hold even with a non refundable deposit. Truck sold the morning I told them I was going to drive there and buy it. Not happy about that! Other than that they were good.

The salesman finally contacted me because I reached out to him a 2nd time for pictures. Their prices are higher than that place with the car "vending machine"

the guys were awsome to deal with .thanks alot .i will buy from agian

As soon as they found out, that I was deployed and was not returning for a few weeks. Told me to call back when i returned, not even willing to see what they could do for me. Or better yet what i could have done for them. They have lost any future business with me.

Great

Quick response!

I bought the truck I wanted and was treated very well. I have bought 2 cars from this company and the service is top notch. John Ellis is an excellent salesman.

Very professional.

After first contact was told that it was sold then second contact it did not sell then one hour later was told it was sold then was told it did not sell was I still interested and I told them forget it

LOVED IT LOVED IT LOVED IT!! We walked in with a hope of getting a good deal. We walked away with a great deal on a new vehicle and became loyal customers for life!!

Very responsive

Bought their Cadillac.

Made contact by e-mail. Went 70 miles to potentially “buy” this Jeep- only to find out it had moderate storm damage which was NEVER mentioned. ( all-be-it repaired)

Pleasant, polite agent. No high pressure tactics. Good experience overall.

It was very good. Everyone was friendly. Walked out a very happy customer

Friendly salesman. Made offer on a car and was told they don't have that kind of mark up on vehicle's, and shown a fabricated sheet supporting that statement. The car is now posted for less than my offer.

I was contacted by Luis from Mayse and I was told that I was pre qualified for the car. I went to Mayse motor on the 2nd day of January of this year. While I was there another salesman Mike told me the car was there but they had decided it was not for sale and they were not sure what they were gonna do with the vehicle, So customers can decide for themselves after I make a 60 mile trip with the intention of purchasing the car, and was refused the chance of looking at it or buying it after I was told that I was pre approved.

Mayse responded the following day. This is the truck I ended up purchasing. Eheren Clarke was great to work with. Communicated good and the transaction was hassle free!

I didn't end up purchasing through Mayse (primarily because of the proximity of another dealership), but I talked with them several times while exploring my options. Both of the people I spoke with on those occasions were very friendly, knowledgeable, and helpful in getting me the information I needed to make a choice.

Very helpful and no pressure.

Great experience

Fantastic! Super accommodating and willing to go the extra mile to get your business

Good morning. The dealer I spoke to was very helpful and I hope to deal with him again. I ran into issues on my end. My big rig is in the shop and now just isn't a good time for me. Don't sale my truck lol

Responds quickly

Prompt and professional. Very helpful. Easy to work with. Wasn’t able to make a deal but sometimes that happens. They tried!

They responded very quickly and I greatly appreciate it.

They replied back but the still haven't sent any pictures of the Jeep

My daughter ended up purchasing this vehicle on 7/13/18, after I initially contacted 'salesperson' Allen. It was a cash deal. Once my daughter and her family made the purchase, the same evening, they turned the vehicle off. When they tried to turn back on, it wouldn't start. Since then, we have had to purchase a new battery-also, it is evident that the oil was way over due to be changed, as is the transmission fluid, oil and air filter, etc.etc. Salesperson 'Allen', after I texted him of the issues, basically replied, "SORRY, YOU BOUGHT AS IS. YOUR PROBLEM." This is so unacceptable - I feel like this dealership took advantage of my 29 year old daughter. I highly recommend that you RUN FAST from this dealership, what a ridiculous joke. Certainly not professional, nor trustworthy. Apparently, this vehicle was never gone through (oil change, filters, etc.) when they had it for sale. I will never forget this, nor will I ever seize relating this horrible transaction.

The sales staff was very efficient, courteous and prompt. I am impressed.

Very polite, quick and made life easy!

Mayse is awesome, and very friendly!!! My salesman was totally helpful and very awesome!!

My email was answered several days after I purchased a car from another dealer.

pleasant

Steve was very quick to answer my questions! We just went a different route with our vehicle purchase.

They stayed after closing to show me the vehicle. I was impressed!! No one else would do this

Responded quickly and answered all of my questions. Very pleased.

So far is a one because I’m MAD, Be very careful buying a used car, they push that extended warranty on you, but when you turn it down and get home 3 hours away, you find out your air conditioning doesn’t work, have mechanic put gauge on it, and it’s bone dry no Freon, put 2 cans in it and they left overnight, salesman’s says when can you bring it back, um since I own a business and it’s 3 hours away I have no idea, here’s an idea how about you let me take it to another gm dealer closer and pay the bill, when you buy a used car with 46000 miles you kind of expect everything to work, why would I check to see if ac worked it was 50 outside, if they fix the problem I’ll fix my review

Excellent service very nice to work with

Appreciated them getting back to me promptly. Have bought from them before.

Dealer was helpful.

They have contacted me.

Mayse has a very helpful and knowledgeable sales team. I am looking forward to buying a car from them.

Had a great experience dealing with Mayse. They were very friendly, and laid back. They were very knowledgeable, and not pushy. I will definitely go back next time I’m in the market.

I’ve just started looking so haven’t had a chance to delve into this any further. But it was a quick response.

Quick Reply

They were quick to respond to my questions.

Yes, they contacted me. Still checking all the options. Very interested in this car but haven't made it over for a test drive.

My family owned a car dealership, and at the age of 16 I was selling cars, so I am always in "hope" of an honest salesman. John was very quick in answering my email for photos of the vehicle, I was true to my word when I would be in to see the car, as well as asked for John specifically, he met with us then turned us over to young Zach, Zach was friendly and not pushy, semi answered my questions: its a used car, something is wrong with it, cars do sell by being honest. I asked specifically what did the mechanics find when looking over the car, the answer I received was "nothing: it passes safety inspection, and if anything was wrong with it - it would have gone straight to auction": well rear window doesn't roll down, rear shocks were dead, belts were bad,spare tire was non-existent (really?) at least let me know this, its a standard safety feature in every car, next time I will go thru the hassle of opening the spare tire cover to see if standard safety equipment is present None: of these items would have prevented the purchase of the car but I would have been better financially prepared for these issues. WARNING: they have a no hold policy on their vehicles: it makes since if you are not willing to sign an intent to buy contract and lay a reasonable amount of money down to hold the vehicle for 24 hrs. That policy does not allow time for financial arrangements or even to go to your insurance agent to get an insurance verification to cover the new car. If you do not have the insurance verification then the company won't issue a temporary tag. After a battle, they accepted a hold check, we were back the next morning as promised: it was disappointing to first have to wait for the car to be detailed (which was poorly done), Zach promised when we left that he would adjust the head rests (not done), as well as have the key fobs working as they just needed new batteries (neither fob work), not impressed. After signing the papers, and waiting for the detail job, we got our first look at the car, very disappointing to find fresh dents and a major scrape on the rear passenger door that was not there the day before. I was told that the title would be mailed a couple of days after the check cleared, the check cleared on the 13th, title should have been in the mail on the 15th. On the 21st, called and spoke to Kim, she stated the title wasn't scheduled for release until the 23rd, I asked why? She stated we always hold the title for 10 days (8+10=18) because your bank won't verify to a third party when a check clears. In this world of on line banking, they can't look and see when it gets cleared or call their bank and ask. My bank states that a deposit is pending until has cleared. I had hopes after reading the reviews that Mayse would be above standard, sad to say in my case it wasn't. Definitely in this case "buyer beware". The vehicle may be in decent condition but go over it with a fine tooth comb before signing those papers. Don't expect the truth.

I contacted them on a weekend, and they responded on the following Monday, by phone, email and text!!

Prompt and forthcoming. They didn’t have the vehicle I wanted, but I would have purchased from them if they did.

excellent, we bought a car from them

Very nice

They were very helpful.

Very helpful sales staff.

great contact and follow-up. Provided all the information i needed in a timely manner.

Real nice. No pressure! Knowledgeable of cars I was interested in.

My buying experience was awesome!

Changed price once I drove 2 hrs. Lousy attitude The dealer had an advertised price When I arrived they did not honor that price and quoted a higher one-simple as that. When I pointed out that the price was higher than advertised they said that price was only good if I traded something in. the price was still wrong days later - I bought from another dealer who honored his advertised price.

Very misleading to give a cash price and then say $1000 is trade assistance. I am an ex Chevrolet dealer and dealers like you give others a bad reputation

Very friendly communications, am considering several dealers to visit this week. Mayse will be one of the 1st...

The dealer responded in a very prompt manner. I ended up buying the vehicle. There was no pressure put on me and the overall experience was great.

I bought a car from them. Good experience.

Great, these people knew what they were doing and how to treat people. They put a price on my Canyon that I couldn't refuse. One problem, they were so nice that I didn't negotiate as aggressively as I should have on my trade-in.

Very polite and helpful salesperson

Very professional and will help you locate a vehicle.

Quick response

Very helpful

Did not buy the car but was Great to work with Steve. And will again.

Great costumer service

Was contacted right away even though it had already sold.

Excellent service with extended hours provided on a Saturday evening. Everyone was courteous and helpful. I recommend them highly.

Mike Lanphier was very helpful with my experience. Got me in and out as quickly as possible and did a wonderful job of making me feel important.

Quick and professional communications... they had great prices and prime selection of used vehicles .. I made a 5 hr trip to get a particular car and ended up with a more expensive car because it was such a great deal and more of what I wanted. All the Staff is low pressure and personable from sales rep who initially contacted me Kelby to the Sales Mgr to the financing specialist. Found out why they Rate #1 in MO. Thanks guys.

Contacted me once, never heard from them again.

Truck was sold by the time they contact me via email.

Everyone was so helpful and friendly. Eric the sales guy spent extra time with me to make sure I knew how my car worked and was safe for the drive home. Exceptional service and integrity!!

Their contact was very prompt after I inquired about this truck. There was good communication, however the truck sold before I could make it to the lot to look at it. Kelby, the salesman, is looking for other trucks for me now.

Very prompt just didn't get that far out of town to visit them

Their salesman responded quickly to my questions about the truck

Truck was not well represented. It had a bunch of small dents and deep scratches that were not shown in photos . After driving 2.5 hours to look at it I was a little disappointed

Yes, but they low ball trade and have a bad reputation so I did not respond knowing I waste my time driving over four hundred miles to get insulted before from their salesman I did buy a black Verano from another dealer that gave us a fair trade

Responded. But I never got back to them. Then I purchased a car locally. No complaints about dealer

Yes I have heard from mayse, and am making plans to make a trip down and visit and drive the truck.but it will be a a few days before I can get all arrangements made. It's a eight hour drive.

Kelby and Ehren were fantastic in helping me. They were both so professional and actually genuine concern and care that I made the right choice with no used car high pressure sales.

Exceptional customer service. Santana has been diligently working to find the exact vehicle I'm looking for.

Actually bought my Enclave from Mayes. They were outstanding in their deal. I would highly recommend working with them.

Dealer contacted me and we are still talking.

I contacted dealer they responded quickly the dealer provided info on the car that I requested and was very helpful. They remained firm on price so I ever purchased the car but the service and response was great.

Dealer contacted me, but does not have the car that I want at this time.

I had very good experience with them. They were helpful telling me all about the camaro I was interested in.

Very professional responded in a timely manner, very helpful.

Good dealer

Very nice dealership

Immediate contant, appointment made, car bought. Very proffesional.

I thought all was good ...going to save car till I could drive 4 hrs to look at and buy. The dealer Called back next morning and told it had been sold. Disappointing...

Excellent serrvice. I called the dealer about the car and spoke to a salesman. He kept me updated on the status of the car regularly through the week (it hadn't actually arrived at the dealership at the time of my call). I was able to drive to the dealership, purchase the car and take it home in a single evening. I feel like I got a great deal on the car and Mayse made everything run smoothly. Would definitely purchase from this dealer again.

Allen e-mailed per my request, sent extra info on the car, waited 2 days to update. wasn't pushy or aggressive, unfortunately I didn't purchase from him, I will however look at their web-site in the future.

great

Informative salesman. Would buy there again.

Was very nice and informstive

Great to work with but need to get pics up quicker.

They were real nice and did every thing I ask to try to help me.

I had a couple of calls & emails from Ehren Clark at Mayse. He was very helpful answering my questions. Actually ended up driving over and buying the van after a test drive and more questions. No pressure, very courteous.

they sent me pictures of car everything looked great. boy was i wrong. huge scratches on lower rear quarter, and down to the metal on the back of trunk area. pictures on website was not the actual car, and they only took the good side of the car when they sent pictures. needless to say I walked away from deal.

good

It was fine. car is in clean up. They will contact me when it is ready

Mayse was prompt in replying to my orginal request but the vehicle I was interested in was in the process of being purchased.

Quick response!

Was going to drive 3-4 hours to buy their truck after completing a credit application and getting an appointment for 2pm on 1/2/16. The sales rep sent me an email [rec'd @ 9:15am but not read until 11am ON DAY OF THE APPT. He said the truck I wanted was subject of another deal going on as he wrote and he wouldn't know for a few hours if it would be available when we got there. I called him on the number he gave in his email; NO ANSWER. I left him a message on his voice mail, labeled it urgent; NO RESPONSE. Called back 15 minutes later and asked for the sales mgr. The operator came back saying "he's not answering his phone" so I asked for his voice mail and left the same urgent message with an added complaint about his sales rep not calling me back and here I was out of enough travel time to make it there on time. And I wanted that truck. A long story short...today was the first time I heard from the Sales Mgr and the Sales Rep. Too little; Toooooo LATE. I GIVE THIS DEALERSHIP 1 STAR only because zero stars is not shown on the board. would not recommend this dealership.

Really a grate deal

Really good communication. I was able to get information on multiple vehicles and my salesperson was extremely helpful and patient. HaHa! A great dealership. Highly recommended.

Poor communications. Salesperson better communucations skills.

Everyone was great to deal with.

Limited interaction w/dealer rep. Informed him I was & still am looking to purchase 2 used vehicles. Communication has ceased.