Mass Auto World

Seamless transaction

Mass Auto World was very responsive ,& they were easy to deal with .. The only hiccup was the delivery was rescheduled from the original date , but once rescheduled it actually arrived early. Our first time buying a vehicle site unseen , but the process was seamless .. The vehicle was exactly as described , & we would recommend these guys to our friends & family !!

Great

overall, good

I wrote to go see this BMW and when I got there they told me that they sold it a few hours before and the emails they sent me were from a computer that was sending them.

Although we decided not to get the car we were interested in, we appreciated their effort and zero-pressure sales style.

Had a problem with damage manager I guess forgot to mention. Offered to pay 1/2 of damage seems like he fell off the face of the earth. NOT by any stretch of the imaginantion seems like a trusty person. He was not even there to meet me when he was supposed. Cant wait to see the bull he spews to cover this one.

I bought it waiting for delivery

Excellent service I recommend doing business with this company.

Was good!

I bought the vehicle and it was delivered just a few days later!

Car prices good. purchase experience good. but got the car home. several things could have failed my inspection... turn lights not working, stablizier broken, not this car but another car from same dealer.. tire pressure indicator was showing up, when i asked i was told the tpms sensors are not covered.. but its not just the sensor, there is a problem with the tire. service was supposed to call me 3 days back. absolutely nothing. so think you are walking out with a car with no warranty.. otherwise you have to do lot of paper stuff..

From start to finish I have never had anything go more smoothly than it did regarding our recent purchase. Other than our initial visit to look at the vehicle, the only other time we were there was to pick it up-exactly 7 day turnaround. Everyone we spoke/dealt with: Mike, Nick, Scott & Phil was extremely professional and always got back to me quickly. Doing all the paperwork online including financing made the process seamless. Definitely have my business and referrals in the future. Thanks again guys!!!! CAB

Very nice guy. Reached out to me and hopefully we can make a deal I like the white and black Kia Soul but need more info on the vehicles such as mileage, accidents etc

I had several conversations with this dealership on the phone about a particular truck I asked if it had rust and they said yes it has minimal rust so I fly in from Ohio Rent-A-Car and drive to the dealership look underneath the truck and find both rockers had giant rust holes through them a simple two minutes search would have saved me a long trip for nothing In my opinion this is a Terrible dealership with terrible customer service

Able to answer most questions I had.

Thank you for getting back to me!

Instant response

Nice people! Great car options. However, we wanted to explore a bit more before deciding.

Paul was great explained everything to me about the truck

They were great and I was able to purchase the car over the phone. In addition they are holding the car three weeks until I can pick it up!

We had to buy a car from California for our daughter on the east coast. We were incredibly lucky to find Scott and Paul at Mass Auto World. They couldn't have been nicer, or more helpful or professional. They went over the car with a fine-toothed comb (twice) and made sure it was ship shape for a cross country journey and they went out of their way to accommodate us wherever we needed a little extra help. We were extremely lucky to find Mass Auto World. They've got more integrity than just about everyone else we talked to combined!

Very helpful and very honest

The vehicle needed some work and they said that they would attend to the fixes and call me back, but they didn't.. So I bought elsewhere..

Very good customerservice..

Dealer got back to me right away I waited too long and car was sold When you find a good deal you can't wait !

This place was no pressure shopping very nice

Quick response. Forthright.

My experience was a good one they were really nice and answered my questions.

Good response

Great deal and quick response

Got back to me in a timely matter.... which I love! Great pics and informative.

Paul is an honest, trustworthy person. He continues to work with me with no pressure. I am currently getting over Covid, he is patiently working and waiting and coming up with a solution so I can purchase his vehicle. He has my vote!!!! Paul truly is a dealer to purchase a prime vehicle from.

Very responsive. Thx

Dealer contacted me that the vehicle had been sold.

Very good experience. Dealer spent a great deal of time discussing this car and 2 others that I was interested in. Very knowledgeable, well informed. Good customer relations. Very helpful. Felt that dealer was honest.

Very good people very helpful

Good deal on a Used Car Thanks!

They all were very nice and accommodating. I didn't buy the vehicle I was interested in from the website but I did buy a vehicle and am very happy with the purchase. There were many options to choose from. Would definitely recommend Mass Auto World to my friends. I actually took a few business cards and plan to hand them out.

We bought a Toyota from this dealer. Did a good job getting us the car fully registered before we picked it up. If we had to get our own plates,because you need an appointment at the registry it would have taken weeks before we could have picked up the car.

Good

The dealer replied to my inquiry. I had not had the chance to go check out the vehicle. It has since sold.

Small hole in the wall kind of place, not much selection. Vehicles definitely look better in the pictures than in person. Positive qualities the staff is extremely friendly, very helpful, and quite open in the experience I had.

I purchased an Odyssey from Mass Auto World in July. They were very easy to work with and the process was smooth and uncomplicated

Great customer service, excellent price I would definitely refer to a friends.

The dealer was polite and helpful.

Very nice to do business with.

Mike responded to me in a timely manner via email, called me last week and answered my questions.

Responded pretty quickly.

Very responsive and super convenient, it’s a one stop shop!

Great response very good to deal with still haven’t bought truck soon I hope

Car had major transmission issue. Said that all cars are checked before going in lot. Car had no fluids in it

Very professional, respectful management. Clean car, exactly as described. Bought the vehicle.

Very fast in responding to my search

yes we talked a few times, good guy, but it wasn't the model i wanted

Good

They were very friendly and welcoming. They work very fast on getting you in the car you want. I love my car!

Very positive experience

Wes was vary easy to work with no pressure The few things I found that needed fixing he took care of no problem I would not question going back. Thank You Watson

Good

Dealer was very cordial and flexible; they made buying experience enjoyable.

Wesley and Mike made buying a Car about as pleasant as it could be. Thank you guys for a great deal and experience.

Good!!

fast to reply

Dealer got right back to me

Fair, good prices. Friendly customer service. They are a no hassle, not pushy car salesmanship. I was upgrading from a corolla that we've had as a growing family and the minivan prices were fairly priced and I dreaded originally going to any dealer but Wesley and Mike were really nice and patient while I looked over vehicle and brought in my mechanic to look at it the following day. I would buy again from them.

Great, I like the price.

Mass Auto World agent replied me as soon as I requested about a car.

Rocker panel rotted could put my hand through it. Headliner falling too.. Very disappointed

Yes very nice and professional

Good good

Very good communication

Bought other car from the lot good selection, friendly staff, no nonsense, direct to the point and able to do all the registration in house, drone the car home the same day. Try them out.

Good bunch of guys, no problems.

They contacted me promptly, but I decided to go in a different direction.

This was my first time buying a car, the folks at Mass Auto World were very patient and answered all of my questions. I was wary from a previous bad experience with a dealer and was pleasantly surprised that the people at Mass Auto World used no pressure tactics. I put down a deposit on the car and requested to have the brakes looked at, and when I came in less than a week later this was done. Not much negotiation with price, however the price was within the middle-KBB range and was fairly priced enough for my budget. Some scratches to the paint and a very small dent on the side which I didn't see in the pictures, but nothing beyond normal wear and tear. I'll probably buy new seat covers. Car has passed the safety inspection as promised, and overall very happy with my experience.

Incredibly easy sale. Wesley and Mike were very friendly and helpful, and made this car buying process very smooth and painless. And to top it off, they even filled the gas tank! Highly recommended for your next car.

Responsive

I had an Excellent experience at Mass Motors. Got a great deal on a Honda Pilot. Aziz even dropped the The vehicle off at my house. Would recommend Mass Motors.

Unfortunately I did not have a chance to purchase the van , customer service was very nice.

Good Salesmen and was fair, had even more car choices other than car we looked at for around the same Money, These Guys were pretty good guys.

We actually went with a 2003 Honda CRV with 127,000 miles for $5000. Both of the guys were great in helping us buy my daughter’s first car. They gave us the space we needed while looking at a couple vehicles and answered all our questions. I would definitely recommend this place if you are looking for an affordable vehicle.

I ended up buying a car from this place although not the one I initially inquiree about. I had recently moved to this area and was in need of a car. Visited a couple places and looked a lot online prior to finding this place. They had a lot of cars that seemed to be all serviced and cleaned. They knew their product very well and more importantly for me they were very professional with handling everything, which I needed as Im not familiar with the process here. I was able to select a car, get insurance and drive away(I took an uber there) all in one morning. Very impressed with the service and the car has been great thus far.

Told me I couldn't put 1550 down on a car and finance the rest on a 6000 car. It's all good I want somewhere else and spent 17000

They worked great with me and were very accomodating

They are very responsive and honest people. I bought a car from them from out of state.They shipped it. Hasn't delivered yet but I am excited. They were very professional.I will definitely buy car again. Thank you guys.

Wesley, Mike and the staff were extremely helpful with the entire process. The vehicle was listed very accurately and the car was clean and ready to go that day. Would highly recommend them to anyone looking for a great deal and honest people.

Had a great experience buying my Ford Ranger from these guys. I actually waited a couple of days to make my decision, and there was no hassle or pressure involved. Then, when I was ready to make my purchase, they handled my loan and registration right there on the spot. I love my Ranger, and I know that I got a great deal on it. I stopped by the other day to look at another vehicle, and again, it was just a great experience. I never felt like I was wasting their time, and I could ask them any question I want. They're very down to Earth, and willing to help.

I attempted to buy a car from this dealer. The first one they showed me, a 2002 Nissan Sentra which was posted online, as soon as I opened the door it REEKED of mold. Looked in the trunk and saw the spare donut sitting in a puddle almost completely submerged. They should have taken the time to dry out this drowned car. I test drove a green 2002 Honda Civic. On the test drive I let the wheel go and the car pulled really badly to the right. I said give it a front end alignment and I'll drive it again. I left a $500 deposit. When I returned the car still pulled left. When Mike backed it into a spot I noticed a LOT of new parts in the right front wheel well. AND a bent wheel rim. Clearly serious front end damage. I decided to pass on the Civic. Mike and Wes were less than pleased. They refused to give me a full refund of my $500 deposit. Instead they gave me $440 and charged me for a front end alignment on a car I DID NOT BUY!!! So, here ya go guys! Your $60 review!! If you had been true professionals you would have given me a full refund. Run from these guys! They sell trash cars bought at auction!

Easy to deal with, love my car.

So far, the experience has been great. Michael and staff were helpful, kept the dealership open, as we arrived late to view the car. Good experience!

Good

They reply with in 12 hrs. CarGuros works

I called to enquire about a Toyota Sequoia Platinum for sale. For starters the gentleman answered the phone with, “hello” and that’s it, not hello this is Mass auto world how can I help you or this is “insert name” Mass auto world how may I be of assistance, just hello, I thought I called someone’s house. That was just the start of it, I was treated so rudely on the phone that within a 7 minute conversation I was 100% certain I would not be using this company. I even told my wife about the conversation because I couldnt believe the guy I spoke to was so condescending. I asked about the vehicles maintanance history and wether they could ship out of state among other things. I was given such a runaround and spoke to so rudely. I finally ended the conversation with steam coming out my ears and thought, if this is how they treat you before they have your money how will they treat you after the sale. I still like the car they have for sale and it may be a good option for me and my family, but I couldn’t bring myself to work with this company. Stay away from this dealership is my recommendation, I called other places and the level of customer care and apreciation rivaled Mass Auto World by leaps and bounds. Lastly, I called them, they never contacted me like they were supposed to. Adam

Good car and friendly staff. Purchased. Mileage was understated by +1k but i'm sure that was an oversite.

Good dealer Good service

Very professional.

very good experience.

great service, prompt and courteous. Michael is awesome. Great location and easy to get to. They always provide vehicle history and my purchase was a breeze. Thanks.

not done yet, so far, so good, I will be returning there this weekend. They are very friendly and laid back

Helpful but we purchased our car already.

Very good experince friendly and helpful and very easy process i would recommend friends to go there.

I went to the dealer to view this and other cars. The lot was very packed with cars and a little difficult to walk around. The salesman was very busy with several shoppers/buyers. He tried his best to help everyone, but it was one of the first nice days with no rain, so people were out looking! I may visit the dealer again.

Very nice guy

Actually I bought a 2001 Honda Accord for my daughter and they took care of all my concerns. When the car didn't pass inspection they fixed the problem the same day. I would buy a car from them in the future. Thanks Wesley and Mike.

Quick and professional response