Lunghamer Buick GMC Inc.

Great place to do business

He was very helpful, polite an easy to talk to

Took the dealer to respond to my second call. But he was busy so someone else called me back. Car I wanted was good deal but a fixer up that I believe was needing fixed but was told it was starter but my friend who’s a mechanic said the problem sounded electrical. So I did not buy but they were friendly and helpful

Jordan was my salesman, professional, friendly,informative. Very nice to talk to. The car was waiting for me to drive. It was exactly as advertised. Clean dealership. Financial part was easy also. The lady that walked me thru all of that really helped me get the financing I needed. Very happy with my purchase and entire experience. Thank you. I would recommend this dealership for sure.

Very helpful and responded quickly.

Sold me a car that was in an accident but I didn't know till the next day. Clean carfax doesn't always mean no accident. They won't return phone calls or emails now. The finance lady was super rude, the used car guy left us for 40 minutes when we were done filling out info. Would never recommend this dealer

They replied back right away !

Candace was awesome! I love my car

contacted quickly. Said will stay in contact until I purchase a vehicle.

Beware! Called the dealership to let them know I was coming out to look at a truck, he told me he would verify with his manager that it is still available, he called back after a couple of minutes and told me it's available and ready for a test drive. So we drove 45 minutes to get to the dealership met with the salesman looked it over and took it for a test drive. Nice truck so we started doing the paperwork, midway threw he had to go into his managers office to get a copy of the paperwork. The sales comes out and tells us his manager sold the car online while we were out on the test drive. The manager never came out to apologize, he left it to the poor salesman to break the news to us.

I bought the car I love it. Jordan was great to work with.

The sales rep contacted me within 10 mins we talked and set up a time to demo the vehicle. Unfortunately for me they sold the car before I had a chance to view it.

Quickly contacted me. Did not follow through with answering my questions.

Great truck, great customer service, financial department worked great and gave out all the information I needed before even asking. I will definitely recommend to friends and family!

Very quick reply. Sadly the vehicle already sold.

Buying a car has never been this easy! Mike was super informative and attentive to our needs!

I purchased the vehicle I went in to test drive, the staff was great & they even worked with me on the price. I recommend this dealer for future purchases. I hope to do more business with them real soon.

Excellent service! Fast and efficient! Super Friendly!

Great group of people who care about their job. Love my new truck!

Great experience with the dealership.

Found perfect deal on perfect truck here. Staff is awesome.

Responded to my inquiry

Such a welcoming sales agent.. went above and beyond! Her name is Beth Moore. I almost purchased the vehicle but I fortunately did not. She was so patient and even sweet with my young son during the process. I give this dealer a 5 star rating!

Great customer service. I purchased my 2020 Buick Encore.

I drove 3 hours to see this car and was told upon arrival that I could not test drive unless I had a purchase agreement

Answered all my questions

Response quickly to emails

Jordan was probably the nicest car salesman I've ever had. Definitely made me feel comfortable about buying my truck.

They have the worst customer service that I’ve ever seen. Jordan and Doug were very rude to us, but we still wanted the car, however they sold it to someone else. Went in on a Friday told the salesman Jordan I wanted the car, he gave me the vin number to get insurance and told me to bring my title and registration for my trade in whe I came in for my appointment on Tuesday at 1. Saturday morning he called me and said that the car was sold. Very unprofessional and poor customer service!

This dealership is very helpful, they keep you posted!

Had a great experience at Lunghamer! Salesmen Mike Abbo and Jordan Forbes are helpful, responsive and a pleasure to work with! I highly recommend Lunghamer. Customer experience is five stars.

Quite arrogant and not very willing to work up front before visit. Demanded in store visit and track record indicates that is pointless. Would not recommend doing business with until they evaluate the current business model.

I had an excellent experience at Lunghamer. Jordan was great to work with and I was able to purchase the car I wanted at a reasonable price.

Quick replies

Initially online dealt with Nick and when we got there dealt with Ron both were very helpful, we ended up purchasing the vehicle, which was exactly what I was looking for, no discounts, paid the price that was on the car, plus some dealer fees.

Dealer is very helpful. However, the car iwas interested in was sold before i was able to visit

The staff at Lunghamer were all so helpful in purchasing my husbands new car. They made it quick and easy. Jacob went above and beyond to try and help me figure out my own Uconnect in my Jeep I purchased from a different dealership. All around great customer service.

The car sold before I was able to get there and then there was some confusion as to whether it was still on the lot or not. We figured it out before I made the 45 minute drive so all is well!

Very helpful and very friendly.

Nice vehicle purchase! Friendly staff! Disliked dealer markup fee once in the dealership.

Jordan was fabulous!

Provided necessary information in a timely manner along with all options.

Very persistent but polite and stopped contacting me when I said I had changed my mind

Everybody was nice they made sure we was happy getting the SUV that we wanted

Great experience! Everyone was very polite and professional. Definitely would do business with lunghamer dealship again.

Ron is a great, honest sales person lets you know everything upfront

didnt buy the car. said it was against company policy to have the car checked out by my mechanic. wont shop there again.

This dealership doesn't have a clue on how to sell cars on the internet. Don't buy from them unless you live in their neighbourhood. Their first come ( to the dealership) first served policy is rediculace. They won't even take electronic deposit!

Very responsive without being pushy.

Was going to drive 60 miles to look at a car there. Sent an email for more information the day prior to going to look. They responded quickly to let me know that the car had just been sold and that they were out of the model I was looking for. They could have let me drive 120 miles round-trip so they could try to sell me something else, but they didn’t. That shows me some professionalism and class. I wouldn’t hesitate to contact them again or do business with them.

I bought the car.

Car was sold before I emailed, quick reply though!

Sent details for cars I asked about

Prompt response .

Very easy to work with !

Rob over at Lunghamer Buick Gmc is the man. No pressure understands the customers needs and he is patient and non-pressuring.

They are firm on the price, no negotiating? They said the car was certified but yet had bald tires, the manager agreed and was going to replace the tires but the price would go up? so basically I have to pay for the certified car to get new tires? no thanks

GOT TREATED POORLY. Here is my story: Even one star don't even deserve, I called "Chris" for appointment to test drive and had appointment 11 am. I told him specifically I live far and he told me he will call me if something come up and he never called me even calling takes only for 1 minute but never called me that the car isn't available for test drive. When I arrived there he brought me to seat in the room and waited for few mins and then he came in again and sat down explained to me and told me the car is not available because somebody is going to buy it or financing it or whatever more of their unacceptable reasons. He told me somebody came in about 15-30 mins before me so I cant test drive. It could have been nice as a courteousy to the customer if he or they care if he called me before I arrived there and not telling me not available anymore when I am there. So, beware and avoid this dealer, wasted 2 hrs of my time, just pls go somewhere else than dealing here. I left my number also so that I can speak to their manager and the manager did even covered up the rudeness and mistake of "Chris" and even told me because of the time frame thats why Chris can't call me, yeah thats a lame excuse, if they want business at least somebody can call me back instead of Chris- and the manager raised his voice covering the unprofessional way of Chris dealing costumer. My husband spoke to Chris about the car and said its available for test drive, so thats why I went and want to test drive as I was really interested but perhaps when they see me they cannot let me test drive, ridiculous! Because of their unprofessional dealing with customer and wasted 2 hrs drive to test their car, so pls. beware with this dealer, don't even think to come this place, such a waste of time and horrible experience. If they want a better reputation they should treat their customer better than giving lame excuses LIKE no TIME to call back even for 1 min. and telling me the car isn't availale for test drive. THUMBS DOWN

Unfortunately the car sold before I got to the dealership but I was contacted right away.

Dealer was on task and very helpful. When the time comes for me to buy another car I would come back to them.

Prompt reply and good knowledgeable answers!

Good return contact

Nice car but dealer wouldn't negotiate re my trade in value.

visited him, but would not negotiate price on vehicle, so I passed on further discussions.

Would not recommend this dealer. They try to explain that their cars are not marked up on the lot, and then justify that by charging an extra "Dealer Markup Fee" in the range of several hundred dollars. You're not selling these cars at cost, so saying the cars aren't marked up is a joke. They're also not willing to work with you on price at all. Shop around, there are better deals to be found elsewhere.

good

Ron was very helpful!

They did contact me but nothing was said about truck i was looking at

Very quick call back...

I had a great experience my first time buying a new car from them. They were professional and kind and did everything they could to make sure I left in the car I wanted.

This dealership add agent commissions on top of listed price so the total price goes higher

Promptly called me and gave me the information I requested.

Ron was good to work with. Was able to get the price and vehicle was looking for.

Responded promptly. Friendly

Dealer reached out to me several times. Very friendly & willing to work with me to find the perfect vehicle!

After contacting this dealership about a used car, I received a generic email about them contacting me in the near future. The following day I received a call from Kenya with lots of questions. I specifically state we are driving a lengthy distance and are interested in ONE particular car after she assures me of the big selection available - continually. Again, insisting inventory is full - I again state we are just interested in this ONE car. I ask if price is negotiable as the car is more than what we have to spend, it's a long way to drive...Kenya insists that they are having an inventory clearance and prices are definitely negotiable during this sale. She states Doug will be my sales person upon arrival. Two minutes later I receive a call from the dealership, a salesman - Rob. He's asking questions i just covered with Kenya, stating all my data isn't available in the system yet. I explained to him I covered this material just a few minutes ago with Kenya and I am at work. He says he is now my salesperson upon arrival. Okay.... Walk into the dealership and within two minutes Rob hands us off to Ron. From the beginning Ron presented that we were an inconvenience. As customers, we knew more about the used car features than he did. We test drive the car and sit to discuss hard numbers. I explain my now TWO previous discussions about driving out there and price negotiations to which he tells me they do not negotiate as their dealership prices are so good. When I don't respond to his posturing, he says he'll take an offer to his sales manager if I have one. I give him my offer to which he responds by jumping up, throwing his pen down, refusing to take the offer to his sales manager and walks away. The following day, I receive a call from Rob - Ron's teammate in sales (our original sales person upon arrival). I wasn't able to take the first call from him, but in his voicemail, he states he is following up on the car, and explaining how Ron is usually a joy to work with. Ah yes, apparently we weren't the only people to see the outburst that evening displayed by Ron. I did return the call to Rob and spoke with him. His words to describe Ron's behavior: "a temper tantrum". I couldn't agree more! I definitely would not recommend this dealership to anyone for assistance. Not only did Ron conduct himself beyond poorly, Rob blamed the negotiation process/inventory clearance wording shared with me on a new business model being rolled out by the dealership and how other customers were complaining about the process as well. Good luck to the GM on your team. This is the real life behavior that occurs in your dealership.

Never answered my email inquiry of whether the particular car had a sunroof. Called me and couldn't tell me if the car was available, but pushed two other brands. Said they would call back in 5 minutes, but didn't until the next day. Now receiving 2 calls a day that I won't answer!

Kind and patient, thanks Mike!

Amazing!! Chris and Dave were super cool and went over and above to make sure I got the deal I wanted. Definitely recommend!

quick call back and curtious

Ron Newman was an excellent salesman and was very helpful with following up and assuring I was driving a reliable car off the lot. He got all the paper work done quickly and efficiently. The dealer themselves were very helpful and even fixed a missing part in the car before I drove it off. I would definitely recommend this dealer for used cars.

If you ever go here ask for Mike when it comes to used cars. Their financial department is also great. I can't say anything bad about this dealership. I went to two ford dealerships and about a dozen used dealerships. I was very upset with the ford dealership and the used dealerships I went to. I felt like they just wanted to sell me junk vehicles, I had a mechanic come with me to all of those dealership; his experience consisted of 18 years of being a certified mechanic. When I came to this place, Mike the salesman; offered to come pick me up to view his vehicles. I ended up buying a used 2007 GMC Envoy. So far I love it and they will also have my business as long as Mike is still there. I believe his last name is Abbo. If you end up talking to Mike and your still uncertain; ask Mike to give you my number and I'll gladly speak on their behalf.

Drove a half an hour to find out the car I was interested in has been sold before I even left. This was after I was assured that car was still available.

I didn't purchase the car I was looking for from them, it didn't have all the features I was looking for but the salesman's treating me wonderfully I will recommend them

GREAT experience I received a call and email within minutes of my inquiry. I was welcomed at the dealership by sales guy Gordie who was the best!!! He was friendly and helpful. I felt no pressure, no sales pitch just a great guy wanting to make his customer happy! Want someone that's on your team ask for GORDIE! Ellie the Finance Manager was super cool, knowledgeable and professional. Needless to say I purchased my 2014 Impala from this dealership. I would recommend you visit and ask for Gordie in sales and Ellie in finance.

They finally responded a week later. It is very apparent they are not serious about serving the potential customer.

Very nice salesmen who tried very hard to honor my requests. Although, there was very little in their inventory that matched what I was looking for.

Never heard from them the day I inquired about vehicle.that was on a Saturday though. Truck was taken off site on Monday when I looked for a phone number

Went there Las week too get a car and the paperwork is still sitting on a desk

Brought my car from there. Mike Abbo was great glad to have him help me get my Pontiac Torrent. If I buy another car in the future I will go back to Lunghsmer

Very helpful and informative. Positive experiance. Will follow up with salesperson.

Did not buy the Lucerne as the dealer did not want my Chrysler 300 2011 because it was a rear wheel drive. Only 28000 miles on it.

The car was not working but he had another car for the same pri

Sent e mail right away !!

Great

Awesome service. Very honest and real! , great salesman

mike Abbo was amazing. He provided great and friendly customer service. He answered all my questions , and helped me find the car that was right for me.

Amazing customer service

The sales rep seem concerned, honest, and helpful

Dealer called me direct and was very helpful. I was only inquiring about a few vehicles availability.