Lincoln of Troy

Spent a few minutes with Andrea in person, after talking and texting for a month or so. She provided information on the three SUVs I was interested in. Will test drive on Thursday.

If I could give no stars I would, I was conversing with Andrea for the past week, I informed her I was driving three hours away she insisted I come in to negotiate the price I told her exactly how much I had, when I come in she was very dry and seem as if she was spaced out somewhere anywhere but the sake that was in front of her. Moving forward after I test drove the car and cane back she was not nowhere near my budget didn’t take any money off told me the car was being sold and just sat there and looked crazy, when I told her why didn’t she just tell me over the phone that my offer was too low she starred at me as if I wasn’t a human, but there more the manager sitting in the next room watching a loud tv show chines in and say if you thought you could get that much off that’s insane, have a nice drive back, how inconsiderate and unprofessional cab you be. Do not go to them keep going and try your luck else where. I never write reviews but though I should share to spare someone else

Terrible, terrible experience. Treated very poorly. I asked why there wasn't any pictures and was told the car had just come and pics would be posted that day or the next. A week later, still no pics. As of this writing I still don't see even a single picture. I asked if the car was a CPO. Was told "it could be". I asked if it could be a CPO why wasn't it? Was told "my manager makes those decisions, I don't". The rep I dealt with gave me such bizarre answers to my questions I thought perhaps I was texting with a hacker.

Used car saleman Matthew needs to go back to customer service school. Very rude and likes to talk down to people. Made an offer I knew would be refused hopping for a good counter in place got treated like garbage and told how good of a deal his overpriced car was. Save your time and go elsewhere for a better deal. Tons of other Lincoln dealers actually care about customers.

Great Customer service!

Awesome dealer to work with. Fair price on a great car.

He was helpful and understood what my needs are

Called back timely manner

Contacted me once after sending better pictures but never tried again? Pictures were helpful.

This was the worst exp in customer service I've ever had. Drove 1.5 hours to have them say they can't sell the care because they don't have the staff. When I arrived 5 sales people including what I would guess a manager were huddled in one office. I wrote the company to explain this and nothing has been said. They obviously don't care too much about their customers.

Great

Recommend

Besides the pandemic keeping us outside! My experience was great David was awesome and my car is just what I wanted

They were fine I just couldn’t move as fast as they sold it before I could get there

David and used car department was very pleasant and very customer oriented.. only thing that would make me give it five stars is this Lincoln Mark 8 doesn't get picked up today and I can come buy it! Lol

It was good

Great place to get a car! Super friendly and professional. Helped me the entire process to know what was next!

Lincoln of Troy – 2016 Lincoln MKX - Thanks!!!!! I purchased a 2016 Lincoln MKX Reserve AWD from Lincoln of Troy, Michigan on February 28, 2020. I live in St. Louis and found Lincoln of Troy had the best pricing nationally and their service was #1. It’s scary purchasing a car from an out-of-town dealer but Lincoln of Troy made my buying experience easy. Their pricing was honest and transparent, not loaded with hidden dealer fees I found at other dealers. I flew into Detroit from St. Louis, took a Lyft to their beautiful showroom and was back on the road to St. Louis in about an hour. The vehicle was as described and delivered fully detailed with a full tank of gas; exceptional experience, start to finish! Lastly, special thanks to Ray Straith, my salesperson, for his excellent communication throughout the sales process and Alan Robinson, my Finance Manager, for coordinating my Missouri licensing in less than 30 days, remarkable given COVID-19 outbreak! I highly recommend the Lincoln

Worked with me and handle the purchase of this vehicle. Jay was great.

My salesman was Ray and he made my car buying experience very good. He understood what I was looking for and the price I was willing to pay. He did a great job delivering the vehicle that was a surprise for my wife for Christmas.

Came back to me with the answer

Great dealer. Very professional staff and the cars were very clean.

Great speaking to her.

Very helpful. Quick follow up

Professional, kept contact

I was contacted by e-mail. It would be more customer friendly to get a phone call since I actually initiated the electronic contact. Had it been a cold call from a sales person I may not have been open. However, an electronic response when a phone number is available would be a lot more effective.

Very courteous and friendly...

Tom has great customer service Keep up that great job

The dealership was very responsive. Ric did a thorough job from start to finish.

Great experience with the manager Tony. He went above and beyond to make sure we had a good experience and I love my car! Would definitely recommend this dealer if you are in the market for a Lincoln!

When i saw the car, i fell in love with it. All that was left to do is test drive it. It did not pass the test drive. I was about to leave and go somewhere else when the agent told me that the car has not been inspected and that they would fix all of my complaints about the car. They dod that and did another test drive. The car sounded great and i did not have any complaints. Thank you lincoln of troy. You have a happy car owner.

Prompt and courteous

Loved my experience there.. service was incredible ! ! The vehicle I purchased was detailed to perfection ! I Absolutely love it !.. my salesman Scott was awesome ! Just an overall awesome and exciting time I would definitely refer people to Lincon of Troy !..

Email back and stated that car just came in. No further contact.

very good experience

Would not recommend this dealership. Very dishonest sales practices. Car I test drove had a definite suspension problem. Salesman *Ray) said it would be fixed if I bought the car and then proceeded to tell me that I would have to pay $1,200 more than the advertised price in order to buy the car with the advertised warranty. Save yourself some trouble and avoid this dealership, terrible sales people!

Salesman was honest and wanted a happy customer I was very picky and he made the car look brand new. I don't think I will ever buy a new car again I've only had this lincoln for a week but it rides great is in better shape than any of my new cars and is bumper to bumper until 2020 or 100000 miles

great very fast and friendly service would buy a car there again

This is a nice professionally ran dealership. Phone calls are returned promptly, no questions go unanswered. If you're buying used I worked with Ric he's awesome!

Used this dealer for a pre-owned vehicle and the process was very easy and they took care of me on some minor vehicle issues after we settled on price.

Great dealership. Highly recommended

Stopped in late to see a mariner hybrid. the car would not start was told come in the morning I'll have it into service to get it checked out. I called twice in the morning to let him know I was coming And called again to let them know I W's running a little late. I asked if the car could be washed prior to my arrival. I was told sure. Well what a huge disappointment when I pulled up the car was dirty and I W's told not to turn off as it will not start back up. Attempted a test drive the car died twice. Will never ever go back. Thanks for wasting my time guys..

I purchased the car from them. My overall experience was good. The salesman was helpful.

They totally tried to rob me on my trade! They offered 85% below blue book price on my car! Avoid this dealership if you have a car to trade in! !!

Never called back. Only interested in the sell. Had to travel to dealership b4 i got a response