Lawless Chrysler Jeep Dodge Ram

AVOID THIS DEALERSHIP***The management of this dealership lacks integrity and they are not true to their word. They offered me a price on used vehicle, which they provided to me IN WRITING. They accepted my deposit on this vehicle at the price that THEY OFFERED. A day later, they then withdrew their offer and said they would not sell it at the price THEY OFFERED. No issues with the salesman, he is just doing his job. As with most car dealerships, the management makes the offers and approves the deals. Apparently, at this dealership, the management is not held accountable for the deals that they offer and can retract them at any time. The management of this dealership cannot be trusted. If you read the reviews, I am not alone in saying this. There are others who have had similar experiences. Don’t say you haven’t been warned. Proceed at your own risk and beware of these unscrupulous practices.

The buying process was explained very thoroughly and I felt like I knew what I was getting into. Great service and attention to detail

I was very pleased w/ this dealers speedy response to my inquire. No complaints at all!

Good experience. Very proactive.

Dealer initially responded to my inquiry but when I asked further questions I received no answers.

Beautiful Jeep available. Found one with more miles but three thousand less, with tow. Will look at today

They replied to my original request right away. Since then, i have sent them a few emails and left them a voice message with the manager and i have yet to hear back from them. The vehicle i was interested in is still on the market. Maybe they don’t care about selling the car.

Great

Good experience, accommodating and flexible.

What turned out to be a visit to test drive and move on to the next dealer, ended up me being extremely happy. After reviewing alternatives and pricing options with other dealers while at Lawless, I ended up going through the entire process. And now driving the vehicle I wanted.

Dealer responded but prices were not competitive.

Quick response with the information that I needed

Everyone was really professional and friendly

Never saw the truck due to My schedule not theirs. They were very friendly. I bought one elsewhere.

emails only. He answered my question, and kept emailing even when asked not to push.

The service was terrible. Immediately I was pressured to provide information (and i refused) that could be used against me, to manipulate the overall price. When I wouldn't play ball, and started leaving, the price was adjusted. When I finally negotiated a fair a price, we moved on to finance. With over 50% of the papers signed, an old school tactic of a "last minute" issue/ Overlook" came up by a knock on the door, negating my price and financing APR%. This issue (that was a non issue/ just a tactic) inflated the payment by about $100. I walked out, only to be called multiple times, telling me they they have a few options for me. Still a tactic. This is just my experience, Im not saying dont buy from them, however be ready for high pressure, and old school tactics like price changes, false non-qualifiers, and most of all Time Investment. I was there for 3 1/2 hours, only to walk out.

the salesman was very good!!! Cristiano!! they need more people to help along the process but I give them a very good rating

Responded quickly

Joe Murray was great. A real gentleman, no pressure, respectful.

Responded quickly and professionally. Did not buy with them as they couldn’t beat the deal I was offered by another dealership.

Quick response

SUCKS, STAY AWAY!!! This dealership was the worst dealer I have been to. I had an appointment setup, my family and I got there five minutes earlier. They had two salemen on the floor just talking to each other and paid no mind to us, after looking right at us. We finally said "ok let's go they are paying no mind to us". I called back and told a manager what happened and he told us that's not how they do business if we could go back and they would try to make it right. I was told through email by Andy that the car we wanted was still available so I called to set an appointment and they told me that I didn't need one because they weren't that busy. I got there and asked for a salesman and they told me that they were all buys and it had two people in front of me. They asked if I had made an appointment, I said no because I was told that I didn't need one. I asked if I could speak to Andy and he came out with a salesman. Saleman told me that car we wanted was sold. THIS DEALER SUCKS!!!

I'm 59 years old and have had numerous car buying experiences in my lifetime to date... This was the worse one! The "salesman" knew absolutely nothing about the car functionality and just sat in the backseat saying nothing and texting on his phone. I showed him the $6200 NADA trade in value of our car. He offered a non-negotiable $1500 for the trade and increased the advertised price of the car. DOT WASTE YOUR VALUABLE TIME AT THIS DEALERSHIP!!!

Contacted quickly for appointment decided to purchase car closer to home.

Michael Pontes helped us as soon as we walked in the door. he was professional and quick and we bought the car on Sunday and picked it up on Tuesday. Overall it was a great experience.

Car was available at the price I wanted. However , the dealership made the transaction very painful. They acted as if they’ve never dealt with an out of state buyer. And the day I went and test drove the vehicle it was raining profusely and I missed a broken mirror which the dealer said they would not repair and offered nothing in terms of an offer to help. So aside from having a vehicle I wanted they really didn’t do a great deal for me. I would not recommend them if you are from out of state. The salesperson also asked if I wouldn’t mind waiting an additional day so he could have more opportunities to sell cars on the last day of the month. At that point the deal had been done for 5 days already and they were trying to further delay the delivery of the vehicle.

Car was sold, but still listes.

Great experience. Jose was awesome.

Yes they contacted me even on the morning of the day I went down to the dealer. When I got there all of a sudden there was a problem with the car they could not sell it to me because that morning they sold it to the auction house. What a classic case of Bait and Shift. The salesman that was working with us could care less about us and tried to sell us another car the had in stock. So after traveling the hour to get there and wasted our morning don’t go to this dealer they could do this to you.

very good

My experience was terrible had an appointment to drive this Compass and it wasn't on there lot they had to go get it at a different lot so i drove a different one and to make a long story short i went through the process and paperwork and thought that i purchased this vehicle until i went and checked the vin # and it was a different vehicle they told me that this one that i came to drive had sold so they wasted 2 hours of my time then called me the next day with all the excuses and mistakes and said the car was never sold.

I live 2 hrs away so I offered $25k on the phone for a $36k overpriced Volvo XC60. They don’t sell Volvo’s so should be willing to ‘move it out’ at a low price. Guy said on phone they will make any deal to get sales completed. Set up an appt w me to meet w him. Same guy left & went home right before our appt at 5pm a day later. I drove 2 hours each way for no deal. They offered to come down from $36k a few hundred. That was it. They totally were blowing hot air at me. Not impressed. Typical male dominated, fast talking, sleazeball dealership as far as I’m concerned. Go elsewhere!

They didn’t answer the questions I asked

I bought this car ....the whole experience was very pleasant and quick. They responded quickly to inquiry. There was no pressure to buy the car or upsell. I highly recommend Lawless.

Not willing to negotiate even though their price was higher than market value

I would not recommend Lawless. The car I bought was ready three days after it was promised, and it took an entire day and several phone calls to get the registration emailed.

Responsive.

received prompt response, disappointed there was no counter to my offer.

2015 f150 xl listed for $26,995 I went in on october 10th and test drove the truck i liked the truck so i filled a credit app out to buy the truck first they ran my credit once for the dealership thats cool so the sales manager came over to me with a 13.9 apr i wasnt having that that is way to high but he persisted that was the only lender that would give me a loan i told ill have to think about he wanted a cash deposit my only intention was to trade in my current vehicle for the deposit then he told me he could sell the truck in the morning because i didnt have a deposit he already ran my credit 7 times at this point then then the finance manager told me he didnt get any reponses back from any other lenders it was 8pm at this point on 10/10/17 they were technically closed so we left it at that the next morning ron called and told my wife we got approved for an 8.9 apr through another lender so my wife went down to sign for the truck at around noon we didnt want to lose the truck to another buyer this was 10/11/17 everthing on our end was done they even had the title to my trade in this whole time now this is where it gets wacky i was told ill be driving the truck home that friday night 10/13/17 friday rolls around i had to contact them they didnt contact me i was told they had ordered the title before i even looked at the truck i believe it was a few days before so i text them call them everyday because i wasnt hearing anything from them kept getting the same answer we are waiting on the title so this goes on for 2 weeks nothing but they did repair and paint the bumper for the inconvenience so on 10/24/17 matt from the dealership told me that the title was available then told me ford sent it to them and he had no idea were it was 2 weeks later i so i gave up i needed a truck so i went to another dealer tuesday night at 6pm and drove the truck home by 830 by the end of this ordeal my credit and my wifes credit was ran a total of 14 times each with no result now i have all these hard inquiries because this dealership tried to sell me a truck without a title if your looking at a car here go else where there are plenty of dealerships that actually care about what happens during the sale of a $26,000 truck so i would say stay away thank you for your time i have text messages from my salesman and from matt the manager

They contacted me quickly

Responded helpful

Friendly people Meet my expectations Listening to the customers and try to help them.

Dealer was quick to respond

They did a great job contacting me. I made an offer of 19K to see if there was any wiggle room in the price before I made such a long trip to look at he truck. I needed to get the cost down closer to my budget. They said they would not accept my offer and did not counter so I moved on.

Very Bad dealers.Never bought car from here.Once we bought the car they all including manager behave like rude.They never take any responsibility what happened in your car.I bought the car from here and had failed inspection next day.I tried to return back but they said Car is registered under my name so I cannot leave there simply and also they are not going to take that car anymore.They just fixed it.Horrible experince.Very bad customer service.Never buy a car from these dealers.They are cheaters.

Very responsive . Professionally run

Contact was great. Answered all my questions without putting any excessive pressure on coming into dealership. Thanks

Quick response. Test drove car, very interested. Arrived to put down deposit and car was sold out from under me. Original salesman not onsite and was asked to meet with salesman who sold the car and gave me the news

Although I didn't purchase from this dealership in the end, they were very responsive and willing to work with me.

Took 2 wks to prep truck before p.u. for sensor bumper and tires,that were agreed to be raised white letter bfgs.. But weren't on the truck as promised.new rear bumper was old bumper bondo with black paint.still a decent deal but they really cheesed out and did not deliver as promised.

had bought from another dealer by time dealer responded

Responded quickly

Interested in making a sale, but informative and business like.

Staff is very accommodating. Quick to answer/get back to me with information.

I went there nervous about financing myfirst car. I had my eye on the Mazda CX-5. I was helped out by Joe M and he was very cool about the whole thing. I didn't feel pressured at any point to make a quick or rash decision. I did end up loving the Mazda, he helped me through the entire financing process (along with Kevin who was also very nice) and even after I made my choice, Joe offered to come in on his day off to help me pick it up if I needed. I was in and out with my new car in just 2 days. I had a great experience getting my first car and will most likely go right back there when it's time for a new one!

Typical drawn out unpleasant car dealing experience. Back & forth, they low ball your trade, then the gen manager goes back & forth to squeeze you for every dime.

Didn't buy this one but DID buy a newer, better equipped one!

I got calls from 2 salesman the truck didn't have the equipment I was looking for

We went for a test drive, however someone else was in process of buying the car. Understandable I guess. The next day they contacted me and said the car was available again. I emailed back and said I would be there the next day at 5pm. I called back the next day at 3pm to confirm and they informed me the car was sold after all. Would have been nice to get a call from them informing me of this development. Glad I didn't drive the 40 minutes in traffic for nothing.

Great service and price!

Easy financing and very quick process. Fantastic service and great workers.

BASICLY GOOD. Had to wait for empty office to fill out financials.

Excellent dealership, highly recommended! I purchased a used car and as I left the dealership driving it, several warning lights went on. Even though the 3-year factory warranty already expired, they have gone out of their way to remedy the situation before I take the car home with me. Excellent customer service.

Good

terrific

Great experience!! Jack was very helpful! Answered questions on his day off. Glad I bought my car with them. I would happily do business with them again.

My sales person was awesome! I really couldn't say enough good things about him. Sales manager, not so much. One refused to skip running my credit when I told him multiple times I had my own lender, and I didn't want the inquiries on my credit report. He wouldn't let the deal go through without running my credit through Chrysler Financial. I wanted the car, and I liked the salesman, so I took the hit with absolutely no gain, as I knew would be the case. After the deal was made the financial guy and sales manager(s) took an entire additional business day, despite a couple phone calls, to get all the information to my lender and insurance. All in all, the deal took roughly 6 hours at the dealership, two and a half days, and a half dozen phone calls.

Exchanged several emails but already pu Richard vehicle when exchanges began

This evening I came in to look at the Honda S2000 you had for sale, and it shocked me how terrible the customer service was. Dimetri was more concerned about the last sale of the month, instead of finding out my financial situation or try to even work numbers. I was very interested in the car and was willing to see what type of deal we could have made. I make enough money to make any type of deal. He instantly threw out the lowest he could give me for a trade and wouldn't even budge. How is someone suppose to find out how much their car is worth if the dealership doesn't even follow any guidelines as in Kelly Blue Book. I'm not saying you have to go by their price, maybe around that ball park but not $5000 less than a reasonable asking price on a nearly brand new car. I also asked if I could get the car inpected by a mechanic and was denied to have to checked because it shouldn't have to be. Ive been to other dealerships and they had no problem. Dimetri referred it as a speciality car, so don't you think I have more of a right to make sure the car is in great shape considering I'd be paying a much higher price for a 10 year old vehicle. He automatically reduced my asking trade by $2000 so the dealership could make a little money, and reduced another $1500 so the mechanic could fully inpected my car? I've never heard of such thing out of all the dealerships I've ever been too. I assume you'd want your customers to leave happy and want to return for more business, but he was more concerned about the this final sale of the quarter. Which I completely understand, but why not try working with the customer, make a good deal, and start the next quarter off with something good.. When I said you definitely could have made a sale, Dimetri ended up being cocky with the remark of "I already had 24 sales this month I don't need another". I made a second trip after talking to someone and eventually made out a deal. They told me to come up after work to sign papers. When I got there they lied and said they never heard from the bank and therefor no deal was set up. I wasted my time twice for nothing, especially driving 2 hours to get there. After giving in and accepting an awful deal to get my dream car, they forgot a bunch of paper work and had to redo the contract multiple times. I hope you guys taking this better than just another angry rant but use this to better your customer service instead of being a money hungry car dealership. I'm sorry it has to come to this but I'm make sure I do not refer any one here..

Good

Overall a very good experience. My sales rep Amani was great to work with. All employees were courteous and helpful. Price was fair but not negotiable and doc processing fee (not talking about the req'd. title & reg fees) seems a bit higher than competitors at $495.

I did not want to make an appointment. But several times the sales person asked me. I made the appointment and showed up for my scheduled test drive 5 minutes late. Sales person was not around and the Baja was on a lift in the garage. The sales person said the reason for the appointment is to have the car ready for you. The sales person I talked to did not listen to what I said several times. . I went to Ira Subaru and I am very happy just bought a car from them

typical car dealer.my fault I waited till the end of the month to buy another car for my wife. started off great and asked for a couple things done prior to delivery. Part not in stock and said that I was in no rush to pick up car. until the pressure started with they need the money before the end of the month. no way is a way to earn customer loyalty. other items not complete too. (headliner repair)

Prompt response to email vehicle all ready been sold would shop there again

over sticker

Very disappointed. At first, guy wouldn't negotiate the price at all. Eventually we talked to a manager and got the price down $500. We were very excited, buying my daughter her first car. We got there to buy it and the guy brings in this documentation fee, which NO ONE mentioned in all of our correspondence. It tacked on $500, so we really never negotiated. After all these fees, the price of the car was $1,000 more than what the price we negotiated was. Major disappointment. They could have told us about the fee, and they could have been more courteous about the inconvenience. I don't recommend to anyone, don't put yourself through the struggle.

Nice customer service, the car I went to check out didn't meet my needs.

Buyer beware! They charge a $495 "document fee" and then charge additional for documents ! Also they will charge you $500 more if you don't use their financing. add up the hidden fees and their prices aren't so good.

Privce was changed by the time I got to the Dealer to test drive - 2 days after initial contact. Paper work also incorrect. Vehicle was in good condition.

Your average dealer get ready for the usual car negotiating game and calls. Didn't buy from them.

I thought they were great to deal with, and I got a great used car!

Started dealing with a salesman . He left for vacation . Then got back to me after a week . To me that's a joke

The auto I was looking at was "sold"--but was still showing at the dealers lot.

Indicated they were willing to negotiate. I went there and they would not adjust the price of the vehicle in any way. Waste of my time.

Great people but to new for me.

Dealer was good