Laria Chevrolet Buick

Professional and prompt service.

Called several times and were informative and professional on the telephone.

Our salesman, Scott Sanders, assisted w/ answering questions about the Chevy Express van & invited me for a test drive. Upon arrival to the Laria Chevrolet, the vehicle was warmed up & ready. During the test drive I noticed a vibration that I thought was due to tire balance or out-of-round condition. After the test drive, Scott & I discussed purchasing options, and we completed the purchase for the vehicle. Scott said he would have the mechanic inspect the vibration issue prior to taking delivery of the vehicle. The vibration issue was discovered to be an out-of-balance driveshaft which Scott said would be ordered and replaced in a couple days. Not only was the vehicle repaired but Scott offered to have the vehicle delivered to our office as well. The delivery was completed and we a are very pleased with the purchase experience from Laria Chevrolet & highly recommend them for those purchasing a car or truck.

Very helpful

We bought our car there. We are very happy.

Contacted me in a short period of time and offered to answer any questions I had about the vehicle

Great follow up $

They are excellent. I didn’t buy this one but did buy from them. Highly recommend.

Didn't end up buying, the car sold before I could get it, but there were very nice to deal with

Salesman was very quick on getting photos and explaining everything.

Seamless transitions will be visiting again soon

Great.

Great service and product.

Quick to respond.

The dealer was helpful

The were ver nice but the car was sold

Very impressive dealership and our salesman Adam did a great job.

Very nice dealership.. friendly..clean.n helpful

Dealer was through with their response and information. Very helpful with additional videos etc.

Best experience we’ve ever had purchasing a vehicle! Responded very quick, was willing to work with us. Made the transfer a breeze.

I was told they had a couple Bolt EUVS and I could come in for a test drive. After driving 58 miles and 1hr 15 minutes the salesman said I couldn’t test drive the EUV but I could sit in the car. I will not be look at this dealership in the future. What a joke.

Quick reply and more photos

100% better service than most of the Dealer ships i visited. im glad i made the 3 hr trip to test drive this truck i bought. The service i received was outstanding. I will definitely be back when i purchases my next vehicle. Thanks again

Experience was fantastic! Both the salesman and finance guy I dealt with seemed to be good people. Didn’t get any kind of sleezy salesman vibes from anyone in the building. Went down there made an offer drove away with the truck. Whole process maybe took 3 hours. Would definitely recommend to a friend

Strange to have all of their cars marketed on the site but all have deposits on them so none were actually available. They did respond to my inquiry though and we’re helpful.

Great experience. Did what they said and more. Everyone worked as a team and made it a very smooth and fast process. Actually ended up with more truck and spent less money than I planned.

Good experience

Good

Good! Reached out to me via email asked if had any concerns or needed any additional info..

I've never seen a dealership that is more customer service oriented. Everyone treated us like family.

Great communication

Awesome

I did not buy a car from them. However, the dealer ( Andrew) I talked with was very helpful and even with knowing I wasn't getting the car.. He still answered any questions, also even gave me some tips to leave with!

He responded today .. nice have appt. For test drive Friday my work schedule not his..

Laria responded quickly, but the Bolt EV on their lot that I was interested in was sold during our discussions.

Dealer was great quick and easy.

Vehicle wasn't available due to a recall, they should remove the listing if it's not available. 3rd dealer that has done this on a Chevy bolt

Good info

Nice and friendly

I found the car I wanted. Filled out the loan app that morning. Was approved. And picked up the car the same day.

This dealer was great. They actually sold the car for what the car guru site listed. They were quick with responses and the whole buying process was made easy. Other dealers in Columbus and Cincinnati used car guru site to get you in the door and then not have the car or the price was not as listed!

See Andrew L. He was very attentive to questions and follow up. Finance rocks too fast and friendly.

Laria Chevrolet Buick, set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry thru Car Guru, Casey was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Being from 5 states away, they held the vehicle of MY interest while I made the journey to get it. I could not be happier with my experience with them or with my purchase that they made possible. Thanks again Casey!!!

Quick response

Very helpful and friendly but vehicle was sold

Great experience. Did not buy the vehicle but they were very accommodating

Contacted dealer who told me the used car advertised was unable to be sold due to a temporary GM sales freeze. Huh? Then suggested I purchase a new model.

Absolutely fantastic. The dealer was easy to talk to. They were very open about the vehicle. And they were super nice to my daughter while we finished our purchase. I would absolutely recommend this dealer!

I have nothing but praise for Laria, my sales person and there service department. They actually care about there customers

Great service, handled eveything over the phone and was ready to sign and drive when I got there.

Good price, hassle free experience.

They responded to me several time

They are a very inviting dealership. Despite the snowy day the staff had the car ready and waiting for us to test drive, even answering questions outside in the elements.

In process of trying to complete the deal now. Great service.

Good dealer

Responded very quickly

They responded quick and was very nice

The salesman was very helpful and accommodating. They treated me very well and have me a good price for my trade in

Very friendly, no BS, quick service

She gave me all the details I needed.

They were exceptional. Detail oriented and honest. Very knowledgeable about their cars.

Worth the trip for a good deal on a great car. All of the staff was nice and accommodating!

It was a good experience. My salesperson, Bill, did a great job of working with me. No complaints.

Very nice sales representative but the dealership Would not work on The price of car even though it had some issues they wasn’t willing to fix .

Laria is the Best and the people is Soo generous and kindly is spanish words "" SON CHINGONES ""

The dealership sales professional, Matt Gamble, is a knowledgeable, courteous and reliable young man. My encounter with the sales team went above a five-star rating. All-out consideration was given and a sale was made to a very HAPPY CUSTOMER !! Thanx, Laria Chevrolet * Buick I'll be back...lol

Sales staff contacted me promptly and was courteous but vehicle was overpriced and they were unwilling to move on price. Bought a 2WD in better shape with same low miles for $7,000 less AND got a 5000 mile repair warranty, too.

Always there to keep me updated on the Cascada.

Great first time experience at Lariat ! They went above and beyond to answer all my questions and were very helpful before and after purchase! Very friendly dealer with great customer service! I would come back for future purchases!

The gentleman I dealt with at the dealer (Chuck Holcomb) was gracious and has assisted me with all aspects of making sure the deal was done quickly and efficiently. I haven’t received my car yet as it’s being delivered out to me across state lines. But the process of getting the deal completely done was superb! I appreciate Chuck’s quick responsiveness and guidance.

Very helpful

We talked several times but couldn't agree on a price. No pressure!

Awesome

The people at Laria were wonderful and extremely helpful. I ended up finding a Jeep Compass that I purchased from them. Both cars were clean and perfectly priced. I would definitely recommend them.

They emailed responses They appear to want face to face interaction The vehicle that I was interested in was sold before correspondence began I look forward to working with them in the future

I spent a pretty long time looking for the perfect car. Most dealers were either too far or had cars that were too expensive for my budget. From the moment I saw a certain car, I knew I was interested. I contacted the dealer and within a couple of hours I received an email and a call. My salesmen's name was Chuck and from the first call exchange, he was nothing but kind, helpful, and willing to work with me. After my test drive, I really liked the car and decided to purchase it. We had the buying process explained. The total of the car with taxes was over our budget, but Chuck did what he could and had the price lowered so we could afford it.

They were very professional and friendly and helpful .

Very nice to work with

Excellent service, great experience and the car I wanted.

Awesome! Best car buying experience. No pressure, vehicle was exactly as advertised. We love the vehicle and made an offer. Quick, fast, and relatively easy. Would buy from them again. Our salesman Adam was a nice, knowledgeable young man.

Great price and people.

Got back to me right away, very helpful

Could not come to an agreement on $. Dealership not very flexible, in my mind. Salesman was good but his hands were tied.

Quick response

Nice friendly staff. Fixed an issue with my vehicle i purchased, the same day. Very pleased.

All of the steps of the car buying experience were great at Laria. I would highly recommend Laria for your next vehicle!

Very happy got an awesome truck

Welcoming and knowledgeable

Great customer service!!

Sales a person was great. Service was great.

Everyone at Laria Chevrolet Buick was very friendly , and helpful and my wife and I had a very pleasant experience.

Ecellent service no pressure from anyone .Casey was the best sales rep I have dealt with in a long time. Vary refreshing. Would definitely go back again

Salesperson Cody was very quick to respond to my inquiry. He was also very helpful with answering all my questions. Very professional, polite, and courteous. Test drive went very well. I would recommend this salesperson and this dealership

Great to deal with. Quickly discovered that the car they had did not have the options I was looking for. Very pleasant.

I traded in a beautiful Ford Fusion for a Saturn Outlook. The salesman “Bill” quickly pointed out the vehicle was “as-is.” This was the first red flag I ignored. They wouldn’t give me the original deal I wanted for a Chevy Equinox so I settled for the Outlook...they were quick to come down on that, 2nd red flag I ignored. Twice I asked for the car fax and never got it. The Outlook looked nice but the air bag light was on and the interior had stains on the ceiling, I figured it was excessive smoke stains because the interior smelled like smoke. They cleaned the stain on one side of the ceiling but not the other. They claimed they fixed the air bad sensor but I’m not convinced they did. It was late on a Saturday afternoon and they huffed and puffed every time I requested something to be looked at or cleaned. The first time it rained the sunroof leaked excessively. The next day on Cargurus they lowered the original vehicle I wanted to the price I wanted. Thanks Laria Chevrole.

Car was as advertised. Price matched what was listed.

Very quick response. Communication was informative and not pushy! Salesman, Leon, was a pleasure to work with! I would definitely recommend this dealership.

very quick response with good and accurate information.

Good

Quick contact

Yes, they contacted us a few days after we inquiring about this vehicle. Their sales staff and management team is very courteous and professional. They still keep in touch with us. Would have purchased however it is 6 hours driving distance. Definitely a great dealership to work with.

Listed at 6950.00. I offer 5800.00. They said they were increasing list price to 7950.00 I said good luck. Bye

I only talked to a salesman by phone about a used Chevy Bolt EV. He was very open and not pushy at all

I had an excellent experience. I purchased the used car that I found on CarGurus. I am a wheelchair user and everyone was very accommodating. The dealership is clean.

Andrew was super cooperative, helped show the vehilce prior to my arrival as i am an out of state buyer. The dealership was clean and after my week long battle trying to agree on price i was in and out very quickly, the fastest i have ever signed for a car. The car was immaculate and perfect for what i wanted.

Great customer service and vey knowledgeable! Even though it sold before I made it there.

Answered all the questions I had. Responded in a timely manner. Didn't have what I was looking for.

I bought the vehicle through them. The trade-in value discussed for the other vehicle was less than originally mentioned over the phone. After driving there from Michigan there was no way I wanted to go home without the vehicle I was after. They did stay after the scheduled hours in order to complete paperwork for me, but the additional cost of the vehicle because of the trade-in difference overshadowed much of what they did to compensate. Happy with the new vehicle overall.

Excellent Excellent Could not be better.

Still working with Chuck H. and he is very good keeps me up to speed and stays in contact with me. Very great experience so far!

Andrew was great, very helpful and responsive to all my inquiries...

Dealer contacted me right away. Sales rep was very helpful and informative about the vehicle.

Very helpful and patient. I ended up buying closer to home.

Return email very quick.

very helpful continues to look for what I need

The dealer responded quickly, but I did not call back because I found another car that I plan to purchase.

tgey sold me a great car and gave me a great experience! would recommend Laria!

It was great

I met with Leon. They were fast, honest, and made the deal I wanted. It was worth driving over an hour for. I’ll go back there for sure

She did reach out via email.

Salesman never followed up with me

The dealer phoned me and emailed me.

They worked after hours to help us. Very informative.

It was a very good experience. Very nice salesmen and no bait and switch. I bought the car and would buy another from them!

Quick response time to internet inquiry!

It was exactly what they told me, nothing hidden, or left out. At the end of the deal there was no extra fees, just financed the price that was on Cargurus. I recommend Laria to everyone.

Fast response back.

Very professional and nice experience. I would definitely check out this dealership when shopping fir a vehicle.

Contacted me immediately about the car. Scheduled a test drive and looking forward to continuing the relationship

The dealer reached to me and we discussed the details of the vehicle in which I was interested to review. They were prompt and courteous and offered their sales staff to work with me. I had reduced my potential choice down to three vehicles. I opted not to purchase this vehicle as it was 100 miles away and I needed a vehicle rather quickly.

Very responsive. Haven't bought a car yet but would certainly consider this dealership.

I did not purchase a vehicle, but the personnel I dealt with were courteous and professional.

I found the the truck to late. It is what I am looking for exactly . They did contact me but I was 1 day late.

Great place!!! Sending everyone I know!!!

It was cool she contacted me when they had it and she let me know who sold it so it was a cool experience she knows what I'm looking for

A very thoughtful and customer oriented group of individuals

My salesman Casey was phenomenal throughout the entire car buying experience. I did not feel pressured at anytime. He answered all of my questions thoroughly. He is a top notch salesman and I will definitely be back to purchase my next vehicle off of him. The process of actually paying for the vehicle took way too long. From the time I closed the deal with Casey until the time I signed the paperwork and was ready to walk out the door was over 1 and 1/2 hours. I know they were having computer issues but this was a little frustrating as I had already worked all day then drove almost 50 miles to Laria to purchase the car.

Laria Chevrolet replied to my inquiry immediately with details of the vehicle.

Had a test drive, very accomodatiing

Great customer service. I’d highly recommend it. Great prices and awesome people

Casey was easy to work with and understood exactly where we needed the price and the payments to be. Excellent customer service and I would highly recommend if your in the market for a new or used car contact him. Very friendly and knowledgeable and the best was how honest he was about everything. The dealership was closing within 30 minutes when we got there and we were never rushed or anything.

Some confusion in the write up for the vehicle that indicated 4WD when the title of the listing specifies the actual situation RWD; was looking for and found a 4WD.

Quick response

Very pleasant experience

Drove over an hour and took the day off to look at a used Mercedes. Upon arrival I found out that the car had a “Check Engine” light on and the convertible top was broken. Won’t be doing business with them in the future.

They got back to me quickly answered my question and sent more pics

The Laria staff contacted me immediately and introduced to me one of their sales team members. Very nice and helpful people!

Great!

They quick to contact me, good information but I found a better car.

They were very quick to respond.

Responded back fast

Great Experience - Great Follow-up!

Great quick response. Sales people courteous and accommodating! We just found exactly what we wanted locally.

quick response

Haven't got to the dealership yet, but the phone contact is there. I have to utilize the energy by sitting down with her, but all in all good vibes.

Yes they responded back nna timely matter they aldo let me kno that the vehicle i was looking at had been sold.

Nothing but overwhelming praise for the entire staff at the dealership I hope that we could make a deal in the near future thanks for the opportunity

Great response time.

Great dealership!!

They called me very fast and were very helpful.

The dealer replied back to me within a few hours and also sent a few more courtesy emails. Unfortunately, the vehicle did sell before I was able to make it out to Laria Chevrolet Buick to check it out.

Contacted me within a few minutes about a great deal!

I was contacted the next day, however the car had already been sold. Very courteous.

Great dealer to work with - Casey is great!

They were excellent communicators.

Their initial response was prompt but they were unable to budge at all on price which was at least three thousand over what other dealers were offering for same vehicle.

Good

was very helpful, quick to respond and answered my questions honestly.

Very Kind good to work with

This dealer is terrible!!! Was in contact with Dan. I talked to him 3 times on the day I was going to see the truck NEVER once did he mention putting a deposit down. I told him that I was about 2hrs away and would be there after work around 5, I got there at 4 and he tells me that he sold it. Never called,never offered to show me something else just "things like that happen " !!! Well if this dealer does business like that then they SUCK!!! 000 rating from me if I could go lower I would!!!

Dealer called was very professional

They wanted to sell the truck at lower price and salesman contacted me about new price. Sent extra pictures after I asked for them.

It was a positive and rewarding visit the sales person Adam Webb was very helpful in guiding my wife through our trip there let us make the decision no pressure

Megan responded right away and was very willing to assist all my needs and still is.

Adam followed up with me and was able to put together numbers based on my trade-in. Courteous and professional customer service experience. I would consider doing business here in the future.

Good easy experience. Casey was very helpful and even sent extra pictures and info about the car knowing I was traveling a good distance!

I didn't get a response...so i visited and car wasn't on lot .....

Lied to, told vehicle had 1000 mile on it when vehicle had more than 1500 miles on it,vehicle was filthy with chips on door plus scratches

Excellent. Best experience at car lot in a long time.

I contacted Laria Chevrolet Buick through CarGurus and I received a response quickly, I was given information that I asked for about their vehicle and I was given instructions on how to send information about my trade in vehicle. The team from Laria was easy to deal with and knowledgeable.

Very nice, took the time to explain everything.

I was contacted right away, I ended up purchasing this car.. great experience , this is a really nice dealership, very friendly staff.. my salesman, Chase Caldwell was great..friendly, not pushy, knowledgeable .. this dealership is an hour and a half away from my home, I would definitely go back for the great service .

We worked with Rich, and although we didn't find the vehicle for us he was great to work with.

Prompt and informative responses

A sales person got back with me. Then the owner also contacted me ,also. Very polite and no pressure. This dealership has alot of class.

Didn't have what I was looking for, but very nice.

Great experience here. Andrew made this one of the easiest truck buys I've ever done. I would recommend anyone to take the time and make the drive. It's worth it for the great price alone!

Great service great people thanks again Adam

They responded quickly and even though the vehicle was in process of being sold, they kept me informed. I would deal with them in the future.

They called me right away and gave me a rundown of the company and the truck. Very nice, and even gave a call the next day when I didn't show up

Quick answers to my questions, a pleasant and ralaxed experience.

Good Luck getting Anyone to resopond from the Sales Rep to the Sales Manager. I’ve bought a lot of vehicles over my years and without a Doubt the worst Customer Service I have ever experienced in my life. If I could rate them a 0 Star I would. I emailed a associate Sat morning to inquire about a vehicle and I did receive a immediate reply telling me another associate would call me ASAP (this was at approx 9am), 10, 11,12,1pm came no call no email reply. So I emailed back and again a immediate reply I was told well since they close in 2 hours that it might be Monday. (So much for wanting to sell a vehicle). Monday comes, I’m heading out of town on a road trip so I send another email at 7am informing salesman I’ll be on the road to call me so we can discuss more info on the vehicle. 8am,9am10am,11am,12pm comes and still not one word I email back in and again a immediate response they tell me they will have the salesman call me. 2:30 comes and finally get a call, I spoke to the salesman he was going to go take additional pictures for me (which he did) and inquire about the price (which he did). He calls me back at 7pm and gives me pricing info. I emailed salesman back telling him I want to put a down payment on cc to hold the vehicle then I’m told Oh someone is driving it now and they are talking to finance. Ok fair enough things happen, I email him back and tell him to let me know first thing in the morning if it sold. 8am, 9am, 10am, 11am, Noon, 1pm comes and I hear nothing so I email them again and he replies oh today is my day off. (Well why didn’t you tell me that last night when we talked and didn’t mention that when you said you would let me know first thing in the morning. I was pretty disappointed in the whole customer service experience at this time so I asked the salesman for his Managers #, I then left the manager a very detailed step by step of my car buying experience with their dealership and know what not a single reply from him. As I mentioned above good luck on getting any customer service from this dealership.

From the Moment Ashley first answered the phone as the internet contact person I knew I had gotten fortunate enough to have found good Midwestern principled people. Ashley quickly got me in touch with Andrew Lafever and from that point on things went Great !!! Andrew got me photos of the car while it was still being detailed and follow up photos of anything I wanted to see. Andrew is the real deal when it comes to salesman he is head and shoulders above the rest. I bought the 2017 Volt and when it was delivered it was just as Andrew described BEAUTIFUL !!!!! Thanks be to God that there are still honest straight forward people like Ashley and Andrew at Laria Chevrolet !!!!

Very quick to respond

Very nice lady

The salesperson was very responsive and helpful.