Service hours are not available at this time. Please check back later!
Landmark Auto LLC
About Us
Landmark Auto Inc. is your destination for Quality Used Trucks and SUVs in Central North Carolina! We carry Chevrolet, Dodge, Ford, GMC, Ram, Nissan, Toyota and more. Whether you need a basic low cost truck, an SUV for the Family, an Off Road 4WD Beast, or a 1 ton Diesel Dually, weve got the truck you need. Every truck and SUV in our inventory goes through a comprehensive onsite service inspection at our Smithfield location. For your piece of mind warranty options are available for all qualifying vehicles; from basic powertrain to full bumper-to-bumper plans. With over 20 different banks, our onsite finance department can help get you in the truck you need. https://www.landmarkautollc.com/
-
Today 9:00 AM - 6:00 PM (Closed now)
-
69 NC-210
Smithfield, NC 27577
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
I will not waste my time with them again I seen that had great reviews they had truck I liked said they could run the numbers on my trade.
They never called me back ppl get busy I get that but two days! then to be told the manger is busy he will call you back no call then find out
the truck was sold never told hey the truck was sold we apologize for the late response nothing waste of my time.
Show older dealer reviews 173
This is an outstanding business. All my questions were answered through communication prior to even touching my truck. The people are friendly and honest. The whole transaction was actually enjoyable rather than the normal adversarial car purchase experience. I highly recommend these folks if you are looking fir a used truck.
Aug 12, 2023
Good
Jul 23, 2023
Prompt response
Feb 1, 2023
Had a wonderful experience dealing with the dealership from start to finish. They answered all my questions and was very curious and polite. Thank you very much to everyone at landmark auto sale for a wonderful experience
Dec 3, 2022
They where responsive and helpful.
Jul 17, 2022
Very professional
Very clean and well organized dealership. Management was curtious and knowledgable of all their vehicles and helpful in our selecting a vehicle that suited our needs.
Amazed by the large selection of diesel 3500 trucks that were in top condition. I highly recommend you pay them a visit if you are looking to purchase a quality used diesel truck.
Jul 4, 2021
Al was very helpful the money just didnât line up thanks
May 8, 2021
Honest salespeople and straightforward business model.
Bought a Ram 2500 paid top dollar and bought a warranty also , with in 24 hours the truck needed a new front wheel hub , didn’t notice it was bad till I was going 70 on the highway, contacted the dealer with no return phone call or text , nothing !!! I thought I was dealing with pretty good people but it seems like the customer service ends when you buy a vehicle , they are kinda high on prices also
Mar 7, 2021
Well I just bought a 2012 3500 ram it was driving good on a test drive on my way back to New York 250 miles away in Virginia the vehicle shut off on me Miguel the sales person told me that the truck was my responsibility and I should take it to a mechanic to get looked at in my hometown. When he told me this I am mediately call the necessary people Didn’t tell them who I was going to call they left me out in the truck 45° cold I’ll call AAA and told them that I was bringing the vehicle back to the garage in the morning and I was gonna stay in a hotel Miguel told me that they will give me $100 for the hotel and they can see if they can help me out With the mechanic fees , told him no that I was bringing it back After contacting AAA they told me it will be a $650 fee to drop the truck back off to The dealership in North Carolina I told Miguel this and the dealership manager insisted that I take the vehicle to my mechanic in NYC
Mar 29, 2021
Response from current dealership:
There is no need to spread disinformation. When you began having issues with the truck (400-500 miles away from the dealership) you were told to find the closest mechanic to your location so we can handle the matter as quick as possible for you. We offered to handle ALL expenses involving towing, repairs, and an overnight stay in a hotel if the repairs could not be done same day. We offered to do this even though this vehicle was bought AS-IS because we stand behind the vehicles we sell here at Landmark Auto Inc. The truck was having issues due to contaminated fuel at whichever fuel station yo
More ...
Feb 15, 2021
Fast response, gave detailed info and purchase options. Very personable
Dec 16, 2020
Al worked very hard to put me in the truck I needed. He was very courteous and friendly. I appreciate all his efforts.
Very slow at returning calls and responding. Took my preapproval from Westlake financial picked out a truck to be only told that it’s not approved. The dealer told me they’ve had over 10 customers with the same situation within one week.It’s not the dealers fault or the salesman it’s the financial companies that are signed up on car guru dad is giving everyone a blackeye
Aug 21, 2020
Landmark was very responsive and very helpful with every question I had.
May 22, 2020
Absolutely the BEST experience I’ve ever had purchasing a vehicle!! This dealership is exceptional in every aspect from sales to service and everyone in between! I’ll make this my go to dealership and recommend them to everyone!
Apr 23, 2020
great group of guys, deffinetly would buy from them again. they held my truck for 3 days. loyalty honesty and respect goes a long way! thanks al!
Apr 20, 2020
I called the dealership about a Ford truck and the salesman told me he thought the truck was being sold already, but he would let me know. I never received a return phone call.
Ask bout a trade in said yea told me to send pics and vin never heard anything else from them
Apr 16, 2020
Response from current dealership:
We are truly sorry for the late responses. We are a little understaffed due to the coronavirus. Please give me a call at 919-938-2271, I'd be more than happy to help out.
Mar 5, 2020
They got back in touch in a timely matter I like that
Mar 15, 2020
Response from current dealership:
Thank you for the review Jimmie!
The dealer contacted me in a timely manner unfortunately the vehicle was sold before I could buy it.
Mar 15, 2020
Response from current dealership:
Thank you for the review! We get vehicles shipped in from Texas, Georgia, and Florida among other southern states to ensure having clean/rust free inventory. Please contact our sales representative, we can go out and find you a vehicle that fits your needs!
Salesman contacted me, sent me additional pictures of the truck, and I decided based on conversations and pictures of the truck I would go get it, put a deposit on the truck, the salesman insisted on cashiers check, so went to bank and got it, we both decided on Sat. at 11:00am, so I hooked up my car trailer and drove 140 miles to pick up the truck! Arrived in Smithfield at 9:45 early, the truck was not on the lot, had made 6 calls that morning t advise the dealership I was early and dispite using calling 2 different numbers no one answered the phone so I was a little nervous t start with, when I arrived the salesman was out and the owner met us, he explained that the truck was at a garage down the road getting the knock sensor changed, they had discovered it bad Friday, and they never notified me, this sensor is under the intake! The garage was closed, I drove 280 miles round trip for nothing, the truck was very poor shape, and not driveable, be careful people, this was not funny.
Mar 15, 2020
Response from current dealership:
Rick, we have never misrepresented any of our vehicles. Every truck is listed online with 40+pictures for that very reason. This is a family owned dealership and every employee we have is committed to providing the best customer service they can. From providing extra pictures (engine bay, undercarriage pics, any scratches/dents) to walkaround videos, our salesman aim to be as transparent as possible. All of our business is done online and this transparency has allowed us to be here for 15 years. Your case was no exception. You were sent multiple picture of the undercarriage and specifically fo
More ...
Mar 15, 2020
Response from current dealership:
Thank you for the review! It was a pleasure having you here!
Jan 30, 2020
Replied right away and gave all the information I asked for
Mar 15, 2020
Response from current dealership:
Thank you for the review Nathan!
Dec 10, 2019
Great people to work with. Very responsive, and were very straightforward throughout the whole process. They also have more diesel trucks than any other dealership I looked at and gave me a good amount of options when I was on the lot. Will definitely be back!
Dec 30, 2019
Response from current dealership:
Thank you for the review! Come back and visit!
Nov 1, 2019
Great
Dec 30, 2019
Response from current dealership:
Thank you for the review Hayden!
Oct 27, 2019
Dealer was aware I was coming hours in advance. Truck was dirty when I got there, looked like someone just finished hunting in it. Four wheel drive didn’t work of coarse they acted surprised, the hood wouldn’t even latch after I looked at the motor. Didn’t even drive the truck down the road.
Dec 30, 2019
Response from current dealership:
I'm truly sorry Joshua. If you look at our review record, we are known to have exceptional service and sell quality inventory. In this case, the truck was not ready. Our salesman should not have setup that appointment for you to come in. This truck was a trade-in. It had not been detailed and still needed to be serviced. We are a small family lot and have high expectation for our crew. Because of that, the salesman is no longer with us. Please let me know if there is anything I can do to make up for it, someone from our team has already tried to reach out to you. My number is 919-938-2271.
More ...
Top notch dealerships Al is great he is very helpful and quick to do all he can to help
Oct 25, 2019
Response from current dealership:
Thank you for the review! We're always happy to help! Please let me know if there is anything else I can do!
-Al :)
-Al :)
Oct 6, 2019
They communicated with me fast
Oct 24, 2019
Response from current dealership:
Thank you for the review Ramon! There are a lot of trucks to choose from out there, and we thank you for inquiring on one of ours. Please let us know if there is anything else we can help out with!
Quick response to my email and a call afterwards was great. Even though the vehicle was under hold, then eventually sold, they are still looking for a similar one for me.
Oct 24, 2019
Response from current dealership:
Thank you for the review! We will definitely keep an eye out for another truck. We get shipments in from Texas every week!
Sep 13, 2019
All the people I dealt with were great. A few minor problems with the truck. It runs and drives great. Second day stuck at Walmart parking lot, had to buy 2 new batteries, radio control and comfort controls don't work. I will buy a new radio soon conforti controls will have to go to the shop. These problems should have been seen by them and me before purchasing. But I still like the truck and the people. Mabe not the guy who checked it out before putting it out on the lot.
Dec 30, 2019
Response from current dealership:
Thank you for the review Steve! It was great having you here. I'm sorry to hear about the situation at Walmart. Our vehicles go through a 3rd party inspection service and they should have definitely caught the batteries if they were bad. If all of the controls go out at once, its more than likely a fuse. Please give us a call so we can help out before posting a review next time. We've been in business for 15 years and we take care of our customers!
Best,
John Z.
Owner
Best,
John Z.
Owner
Sep 11, 2019
Replied promptly and was very upfront. Trying to find the right truck for me. Hope they come through
Oct 24, 2019
Response from current dealership:
Thank you for the review Don! We get shipments in from Texas every week. We will find something soon!
I was contacted twice from this dealership. Very nice and helpful. Will visit this dealership next week.
Oct 24, 2019
Response from current dealership:
Thank you for the review! We pride ourselves in having a very down to earth staff! Please let us know if there is anything else we can do to help!
I contacted this company we stayed in contact i was going to purchase a vehicle with them. They got my credit information and was suppose to hear something back i never did i called no response and texted back no response and tried again and again and nothing. I dunobif they sold the vehichle or what. So they have ran my credit which was for know reason at all. I would not recommend them at all.
Jul 15, 2019
Response from current dealership:
Good Morning Latoria, I'm sorry to hear about your experience with us. We always strive to have excellent customer service. Every time you called our finance manager he was busy with a customer, and every time he called you there was no answer, and the voicemail was full. We are a little short on staff and working tirelessly everyday to keep up with our customers. If there is anything we can do to earn your business please let us know
Thanks,
John Zayyad
Owner
Thanks,
John Zayyad
Owner
Jun 28, 2019
Response from current dealership:
We're sorry to hear of about your wife Jamie, let us know if there is anything we can do to help!
Incredibly good they are top notch people extremely helpfull freindly and most important off all HONEST
Jun 28, 2019
Response from current dealership:
Thank you so much for the review! Its always a pleasure hearing from our fantastic customers. Congratulations on your new truck!
Jun 8, 2019
They are the best to work with
Jun 28, 2019
Response from current dealership:
Thank you Paskel! It was a pleasure working with you too!
May 27, 2019
Response from current dealership:
Thank you for the review! Please let us know if there is anything else we can help out with!
May 27, 2019
Response from current dealership:
Thank you for the review! Please let us know if there is anything else we can help out with!
May 27, 2019
Response from current dealership:
Thank you for the review! Please let us know if there is anything else we can help out with!
Apr 1, 2019
Salesman was very helpful without being pushy.A very courteous family owned business.Highly recommend paying them a visit before buying elsewhere.
Great selection of trucks.
May 27, 2019
Response from current dealership:
Thank you for the kind words Rocky, it was a pleasure having you here!!
Mar 24, 2019
They don't care about ethics. I got a loan approved for a specific truck. Just to be told by the salesman he went to lunch and the truck was sold to someone else because he didn't tell anyone I had contacted him about buying it. Yet the same truck is still listed for sale.
Mar 27, 2019
Response from current dealership:
Kymberly, we are truly sorry to hear that you are dissatisfied with our service. That being said, our salesman told you that he cannot hold the truck for you without a deposit, especially without having an approval through your bank. During the time you were getting approved through your bank someone else also got an approval and put a deposit to hold the truck with another salesman. Again we're truly sorry that it worked out this way, if we can make it up in another vehicle at a reduced price, we'd be more than happy to. Please let me know if there is anything we can do, we take every complai
More ...
Mar 27, 2019
Response from current dealership:
Thank you for the review! Please let us know if there is anything else we can help with!
They responded quickly and told my the truck I was interested in was sold. But they offered to find me another truck the same year I was looking for these guys are top notch and the sales person has contacted me just to see if I need any assistance with anything. Would recommend to friends and family.
Mar 7, 2019
Response from current dealership:
Thank you for the review! As a small family owned dealership we try to go above and beyond for our customers. It truly means a lot when we get good feedback, thanks again!
Feb 28, 2019
Unfortunately the truck I wanted was sold before I got there, but they were very helpful and did there best to get me into one of like specs.
Mar 7, 2019
Response from current dealership:
Thank you for the review Daniel! Hopefully we can find you another one just like the truck you came for!
Feb 14, 2019
Nice people quick response
Feb 22, 2019
Response from current dealership:
Thank you for the review Glenn! Please let us know if there is anything else we can help out with.
Feb 2, 2019
The sales people where on point and very help full
Feb 8, 2019
Response from current dealership:
Thank you for the review Juan! It was a pleasure having you here!
Jan 28, 2019
They where really good with getting me financed I did buy this truck from here. How ever they didn’t detail the truck nor did they fill it up with fuel. Every truck I have always bought from a dealer is was detailed and filled with fuel.
Mar 7, 2019
Response from current dealership:
We're truly sorry Dashaun! Our detailer wasn't in that day and it was an hour and a half after closing, our salesmen were eager to get home. If you're ever in town, stop by and we'll detail your truck for you no problem.
Jan 24, 2019
Very please with truck I bought and with service I received from Landmark Auto.
Feb 8, 2019
Response from current dealership:
Thank you for the review James! Congratulations on our purchase!
Dec 2, 2018
Kal has been a delight to work with. He was very accommodating during the buying process and has continued to be with the few things I’ve needed done to the vehicle since buying.
Dec 8, 2018
Response from current dealership:
I had a great time getting to know you on the ride back from the bank Joni! It was a pleasure having you here and we hope to see you again later on down the road. Thank you for the review and Congratulations on your new Honda Odyssey!
Kal,
Sales Team Member
Kal,
Sales Team Member
Dec 16, 2018
Response from current dealership:
Thank you for the review! We put a lot of effort in providing a transparent and stress free car buying experience here at Landmark Auto Inc, and are always happy to hear about our customer's experiences with us. Please let us know if you need any assistance, we'd be more than happy to help. Happy Holidays!
Family atmosphere at Landmark. At some point I spoke with everyone in the office, and all were awesome. They worked hard to make the right vehicle fit for my me. If you are in the market for a truck, this is the place to start. Whether you buy or not, Landmark makes your experience great.
Dec 8, 2018
Response from current dealership:
Thank you for the review!! We are thrilled to hear about your experience with the Landmark Team. We all work together here to provide the best experience possible. Congratulations on your new vehicle!!
Oct 24, 2018
Response from current dealership:
Thank you for the review! We're glad you had a pleasant experience with us! If there is anything else we can do to help out just give us a call at 919-938-2271!
very courteous and phenomenal dealer, great deal on my truck will be back to buy another for sure, highly recommended dealer
Oct 24, 2018
Response from current dealership:
Thank you Tommy! It was a pleasure having you here, we're always happy to hear about our customers experiences with us. Although we're a small dealership, we put a lot of effort into serving our customers the best we can. Thanks again and congratulations on your new truck!
Thanks,
The Landmark Team
Thanks,
The Landmark Team
Jul 10, 2018
If you are looking for a decent used truck, this is the spot. John is up front with all customers. He knows what he's selling and what's the best deal. They treat you nice and will help if you have questions. Great place friendly staff
Oct 24, 2018
Response from current dealership:
Thank you for the review Jeffrey! Here at Landmark we work very hard at trying to give our customers the best experience when out shopping for a used vehicle. Congratulations on your new truck!
Best,
John Zayyad
Owner
Best,
John Zayyad
Owner
Jul 6, 2018
Great
Feb 8, 2019
Response from current dealership:
Thank you for the review Michael!
Great experience, great dealer, would definitely recommend for anyone look for a diesel vehicle
Feb 8, 2019
Response from current dealership:
Thank you for the review!
Jun 25, 2018
Everything went pretty smooth. Nice people to work with, overall good job, very efficient.
Feb 8, 2019
Response from current dealership:
Thank you for the review Bill!
I had a great experience with this dealer. They were very quick to respond to my inquiry. KAL handled my transaction, he was very friendly and helpful. I left there satisfied with a new ride. I would definitely recommend this dealer.
May 19, 2018
Response from current dealership:
Thank you for the review! We are pleased to here about your experience with us, as a small dealership we put a lot of work in providing outstanding customer service. Congratulations on your new vehicle and welcome to the Landmark Family!!
May 16, 2018
Still very interested in this vehicle. Nice website, pleasant call from salesperson. Trying to visit.
May 19, 2018
Response from current dealership:
Thank you for the review David! We'd be glad to wait for you after hours if you're busy during our business hours. Just give us a call at 919-938-2271 and we'll have one of our salespeople wait!
Apr 6, 2018
One of the easiest automobile transactions I've ever done. Went in, looked at the truck I researched on the internet, talked to the owner a few minutes, got the keys, test drove (alone), checked out the truck, came back and made an offer. They met me within $500 of my offer. The only problem I had was, we left the truck for detailing and prep but I believe all that was done was some amour all was put on the tires. But all in all good to deal with.
Apr 21, 2018
Response from current dealership:
Thank you for the review Robert! We're always happy to hear how pleased our customers are of our customer service. Congratulations on your new truck!
Apr 21, 2018
Response from current dealership:
Thank you for the review! Give us a call at 919-938-2271 if there is anything else we can assist with! We'd be glad to help!
Mar 24, 2018
Very easy to deal with
Apr 21, 2018
Response from current dealership:
Thank you for the review John! We pride ourselves on the customer service we provide here at Landmark! Let us know if there is anything else we can help out with!
Called me back promptly. Also text me additional pictures of the vehicle at my request. Now to get a day off to drive this beauty.
Mar 19, 2018
Response from current dealership:
Thank you for the review! We know how tough it can be to find time off of work to get the vehicle you want, because of that we're extremely flexible on our hours. Just let us know and we'll be happy to come early or wait after closing for you!
Mar 10, 2018
Good contact just wasn't what I was looking for
Mar 19, 2018
Response from current dealership:
Thank you for the review Randy! We're constantly getting new inventory every week. Just keep checking our website at landmarautoinc.com and let us know if you see anything you like!
Mar 6, 2018
Great buying experiance
Mar 19, 2018
Response from current dealership:
Thank you for the review Jessie, it was a pleasure having you here! Come back and visit anytime!
Feb 19, 2018
They contacted me after the first email and I emailed them back and as of two weeks ago i have NOT received a answer back from them!
Mar 19, 2018
Response from current dealership:
Hey Randy,
I'm truly sorry for the inconvenience. We have a new professional customer management software that keeps our salesman up to date on all leads, which are reviewed by our sales manager at the end of every week. However sometimes with new software comes unanticipated glitches that we miss, and for that we truly apologize. If you can please email me at John@landmarkautoinc.com, as the owner, I would be glad to help you myself.
Best Regards,
John Zayyad
Owner of Landmark Auto Inc
I'm truly sorry for the inconvenience. We have a new professional customer management software that keeps our salesman up to date on all leads, which are reviewed by our sales manager at the end of every week. However sometimes with new software comes unanticipated glitches that we miss, and for that we truly apologize. If you can please email me at John@landmarkautoinc.com, as the owner, I would be glad to help you myself.
Best Regards,
John Zayyad
Owner of Landmark Auto Inc
Jan 16, 2018
The salesman from Landmark has been excellent. He has stayed in contact with me since my initial email. His performance has been far beyond great!!
Feb 3, 2018
Response from current dealership:
Thank you for the kind words Tony! Its always pleasure getting to know our customers! We're happy to help!
Nov 14, 2017
Good
Oct 16, 2017
My experience was great! These guys were very accommodating! The truck was awesome! The deal was awesome! And both Kal and AL were great to deal with over the phone and in person! Will defiantly be a return customer and will recommend them to all my friends!
Oct 16, 2017
Response from current dealership:
Kent, it was a pleasure getting to know you and your wife! We had a great time with you here! Good luck with the truck and don't be shy! Come back and visit, we want to see the little ones again!
Best,
Al & Kal
Best,
Al & Kal
Oct 6, 2017
Fast, friendly reply just wouldn't budge on pricing!
Oct 6, 2017
Response from current dealership:
Willie, I really appreciate you making the long drive down here to see the truck. And I'm truly sorry we weren't able to work something out, but I'd still like to earn your business. So if theres anything else I can do, you have my number, just let me know!
Best,
Al
Best,
Al
Sep 1, 2017
Responded quickly and seem to disclose everything about the truck.
Sep 7, 2017
Response from current dealership:
Thanks for the review MIke! We like to be upfront with our customers and want them to know every detail about the vehicle they're interested in before making the drive. Having that kind of honesty pays off in the end!
The Chevrolet was a work truck and not the vehicle I am looking for. Loved the Ford was on the back lot when we went to see the Chevy but hadn't been put out for sale. It was nice and got sold before we could even see it.
Aug 27, 2017
Response from current dealership:
We're truly sorry we weren't able to work something the day you came in! But we'd still love to earn your business. As a dealership that specializes in trucks, the demand for our inventory is extremely high. Keep an eye out on our website or send us an email with the specifics of the truck you have in mind and you'll be the first to know when we get one just like it!
Aug 10, 2017
It was prompt and cordial. I'm still considering the vehicle I looked
at.
Aug 12, 2017
Response from current dealership:
Thanks for the review Gary! We really appreciate customer input and would love to earn your business!
May 24, 2017
Great Dealership with awesome people!!! Wallace was amazing to deal
with!!! Go see him for your new vehicle!!!!
Mar 9, 2017
good
Jan 23, 2017
They contacted me asap
Jan 26, 2017
Response from current dealership:
Thanks Chris! Come and visit us soon!
Dec 29, 2016
Excellent people!
Jan 2, 2017
Response from current dealership:
Thank you Jon for your nice comment. Happy new year to you and to your family and if you need any assistance in the future you can count on us. Thanks a gain
Nov 4, 2016
Dealer did get back with me
Nov 2, 2016
Great and he was very helpful
Oct 18, 2016
Awesome
Oct 12, 2016
Exelent ando great
Sep 29, 2016
Great experience with Jeremy, very helpful with the whole process.
Sep 2, 2016
Response from current dealership:
We are truly pleased to know how you feel about our follow up process and thank you for the outstanding review. These reviews are critical to our improvement in customer care. If you ever need our help anytime in the future, or have any suggestions, please don't hesitate to call or email!
Sep 2, 2016
Response from current dealership:
We are truly pleased to know how you feel about our follow up process and thank you for the outstanding review. These reviews are critical to our improvement in customer care. Feel free to come on down anytime and check it out. We're open Mon-Fri 9am-7pm and Sat 9am-5pm. If you have any questions or need our help anytime in the future, don't hesitate to give us a call at 919-938-2271. Thank You!
Jul 25, 2016
Very helpful.
Jul 15, 2016
I was contacted initially and promised a follow up call, but
never received it.
Jul 9, 2016
Dealership was great
Jun 12, 2016
Very good and they did follow up
I contacted Landmark Auto Inc. regarding a post on Car Gurus. They were VERY fast to reply and answered all my questions ahead of time. I was welcomed as soon as I walked in by very professional and courteous people. I was in and driving away within an hr. I'd recommend this dealership to anyone. Thanks guys for your help.
Jun 14, 2016
Response from current dealership:
Clyde, thank you for sharing your car buying experience with us! We are truly delighted to know you enjoyed your time here. If you ever need our help again anytime in the future, please don't hesitate to call or email!
Jun 9, 2016
Quickly contacted me back to set up an appointment.
Jun 8, 2016
I was talking to a sales rep for three days.
I asked him if there is anything he can do for the price and he told me, and I quote,
"As for price, we really try very hard to make sure that if a customer drives one of our vehicles and likes it,
that price will not be an obstacle for them driving it home."
When I got into the dealership, I had two surprises.
1. The price was increased $1000 ( a mistake ??? I do not think so )
2. He was not willing to take one dollar off the price.
I have more than an hour drive to the dealership, and it was just a waste of my time.
Jun 9, 2016
Response from current dealership:
Thank you for your response. We do try really hard. Most of our vehicles are priced from day one as a CarGurus "Fair Deal" or better. As a result, we often have limited margins. Since our initial pricing, this truck had already been reduced from $17,900 down to $16,900, making it a "Good Deal" by CarGurus. Since that first price reduction, additional reductions were made in error. We are human are fallible. We did catch the mistakes and corrected the price immediately. This was the day before your visit. Prices on CarGurus can only update overnight via an automatic data fee
More ...
Mar 31, 2016
Awesome... Very informative
Overall a fairly decent experience, I purchased a used car from Landmark
and I wasn't expecting perfect, nor was I expecting to have already put
several hundred dollars into minor fixes here and there, within the 1st few
weeks of having the car. My advise is to check all buttons (my passenger
window controls do not work) it was something withheld from me, they are
not straight forward so I advise to check as much as you can. Check all
fluids in the car, I had no oil at all and what residue was left was black. I
asked for a replacement of my radio which they fixed because it didn't work
and also the replacement of me passenger sun visor, I was called to come in
and get the visor installed on many occasions, yet it was never installed I
was given the run around and told there was no one on site to do it, I have to
now pay to have it installed after the lady at the front desk offered to install it
" I can try" is what she said. They have great prices but you will get what you
pay for or the lack there of so be very, very careful or you may have to spend
on fixing the car after you purchase.
Mar 13, 2016
Helpful.
Mar 18, 2016
Response from current dealership:
Jahkim, thank you for the 5 star rating! Please let us know if we can ever help with your car shopping in the future.
Feb 11, 2016
Response from current dealership:
Rich, thank you for your your review. We try to provide as much information about our vehicles and the purchase process as possible. If we can ever be of help in the future, please contact us at 919-938-2271 or office@landmarkautoinc.com.
Feb 6, 2016
Excellent to deal with.....Answered all questions and worked with me well.
Feb 8, 2016
Response from current dealership:
James, thank you so much for the great review. Please let us know if we can be of any help in the future.
Jan 31, 2016
called next day.
Feb 2, 2016
Response from current dealership:
David, thank you for the review. We try to get back to customers the same day they contact us. Thank you for your patience. We will continue to try to improve our response times.
Jan 26, 2016
Nice to deal with on the phone. They are too far away for me
to take a look at the vehicle.
Feb 2, 2016
Response from current dealership:
Philip, thank you for the feedback. We do get customers from a wide area shopping for cars and trucks. If you have any suggestions on how we can improve that experience for shoppers like yourself, please feel free to call us at 919-938-2271 or email office@landmarkautoinc.com.
Jan 18, 2016
responed quickly, good
Jan 21, 2016
Response from current dealership:
Ray, thank you for the review. We are glad to have met your expectations. Please feel free to contact us anytime with suggestions on how we could have exceeded them.
Jan 17, 2016
Good was given a vehicle report before
any questions could be asked at that
point it was up to me if I wanted to move
forward for that I give them a 5 star
rating.
Jan 18, 2016
Response from current dealership:
John, thank you for sharing your experience with us. We learn a lot from the feedback we get from our customers. If we can help you in the future, please don't hesitate to call or email.
Dealer called me back within a few hours, but the vehicle was
not exactly what I was looking for.
Jan 16, 2016
Response from current dealership:
Thank you for your review Cabdep. We apologize for not calling you back faster. Customer response time is something we are working hard to improve. If there is anything we can do do help you in the future please let us know.
Dec 26, 2015
Down to earth friendly dealership.
Dec 19, 2015
Very easy going place and Wally is Great, he takes time to make
sure you are happy I did not buy the truck I was there looking at
but will return after the Holidays and buy a different truck there ,I
will stay in touch with Wally to buy more trucks for Plumbing
Crew !
Dec 21, 2015
Response from current dealership:
David, thank you so much for taking the time to share your experience with us. We look forward to helping you purchase your next truck after the holidays. Have a wonderful time with your family and make sure you send us some pictures from your warm weather Christmas!
Nov 29, 2015
Called me promptly. Good conversation. Very satisfied.
Nov 30, 2015
Response from current dealership:
Thank you so much Richard for the review. We appreciate you sharing your experience. Have a great week!
Aug 28, 2015
Joe was a great dealer and very
knowledgable. Will buy again
from Joe at Landmark Auto
Aug 28, 2015
Response from current dealership:
Aaron, thank you for taking the time to share your experiences with us. It's customers like you who make us love what we do. Don't be a stranger!
Aug 23, 2015
Overall good experience. I ended up
buying a truck from them. They didn't
disclose the vehicle had some issues,
but being a mechanic; it wasn't a big
deal to me. I bought used. I didn't expect
a perfect vehicle.
Jun 8, 2015
excellent customer service
May 11, 2015
Car was sold, very friendly sales staff
May 7, 2015
The process was easy and friendly. My only comment is make sure you check everything out very well, as they are not very forthcoming with items that may be wrong with the car, so make sure you check everything or be prepared to find items broke that you will not receive any assistance from them.
May 2, 2015
They were courteous & called me back.
Apr 2, 2015
A few minor things that I was
led to believe different price
very good so overall I would
go back.
Jan 4, 2015
Timely response did not buy but
would look again
Nov 22, 2014
I had a very good experience with Landmark. The entire transaction
was handled well and proper paperwork sent to me timely. thanks
Oct 30, 2014
I have never worked with a more friendly
& helpful dealer! The ways they have
helped me find, not just my perfect
truck, but also the perfect price! Above
all, the perfect service! Everyone is
friendly aware & willing; it's hard to
believe they're a dealer...more of a friend
that works in the car business!
Oct 31, 2014
Response from current dealership:
We at Landmark Auto Inc. strive for the best customer service and we are pleased to hear that we have accomplished that. We want to Thank You and welcome you to our Landmark Auto Inc. Family!!!!
Sep 2, 2014
Great salesman but the truck sold
before I could see it.
Aug 20, 2014
Was lied to about the rust. I
specifically asked if it had any
rust. Was told only minor. I drove
over an hour to their location to
find the entire lower half of the
vehicle extremely rusted. In fact,
there was a hole I could place
both hands into.
Aug 16, 2014
I bought a jeep from them and
they assured me that the vehicle
was in great condition come to fid
out three weeks later my rear axil
goes out and i having to spend
another 1000 dollars to fix
something they could have
warned me about
Aug 18, 2014
Response from current dealership:
Mr. Dakota we are sorry that you had this happened to you. We are in business in selling used cars and we make sure that our vehicles are in great shape before they leave our lot. Like you specify the vehicle had the problem three weeks after you bought it, with used cars you can't never tell what might happen and if we're are able to know that before hand we would've take care of the problem. You test drove the vehicle and was very satisfied with the purchase. We hope that your problem was solved!!!
Jul 16, 2014
Dealer contact was fast!
Jul 9, 2014
great
May 17, 2014
Very knowledgable of their
inventory and very friendly.
Although I've not purchased from
them, I will certainly move them
to the front of my list of
dealerships from which I'd buy a
vehicle.
Apr 20, 2014
Very helpful.
Feb 19, 2014
The staff was very nice and made you feel comfortable. I would recommend Landmark to others looking for a good used car
Jan 27, 2014
poor communications
Jan 3, 2014
They responded quickly with the
information I needed.
Jan 3, 2014
One of my better experiences at a dealership. Was not pushed or pressured into buying. Honest and loyal group of salesmen. Decently priced vehicles. All around great support from the business.
Dec 28, 2013
i would not use this dealer. salesman had a poor attitude, and the Yukon was
not represented well.
Nov 25, 2013
Friendly staff but was not impressed with the vehicle
passenger door would not open
Oct 20, 2013
Prompt and professional.
Oct 8, 2013
Very personable. We worked with Joe and he was great!!! Had that down home hospitality. Would recommend them to anyone and will be returning in near future for our next purchase. All the other staff was very friendly and easy to work with as well. Great Place.
Mar 15, 2013
Really helpful. Family atmosphere