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Lakeland Chrysler Dodge Jeep
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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2875 Mall Hill Dr
Lakeland, FL 33810
Our Amenities
- coffee
- Guest Lounge with Free WIFI
Service Info
Service Hours
Dealer Reviews
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Mar 3, 2025
Quick helpful responsive and easy to work with
Aug 19, 2024
They were great from the start to the end. Rikko was my sales guy I highly recommend him.
Show older dealer reviews 284
Jan 15, 2023
Worst. They made me drive 45 mins for the vehicle which was already sold and original sales person doesn't even have courtesy to talk to me. Bad experience.....
Dec 8, 2022
They advertise cars at their dealership that are not in fact at their dealership at all. Reached out regarding a 2018 Alfa Romeo, that was listed as being at the Lakeland location on CarGurus only to find out that it’s actually located at one of their Texas dealerships. It appears they are having their sales people use the advertisements to prospect potential clients for cars in the future. Not even a clever bait and switch.
Price shown is 7k off of the total amount. Super disappointed in that.
I expected around 3k additional after taxes, taking the total to a little over 45k, realistically I would not have been mad at 46.5k either. However when I asked for the out the door price I was annoyed to find it was $49,306.07
Only positive is I didn’t have to travel there to get their price.
Awful experience. Used RAM 1500 I inquired about was listed for $29949 which sounded great, then the fees showed up when I asked for a
buyer's order. $998 dealer fee, $399 registration fee, $248 electronic filing fee, then $1194 reconditioning, and $294 for a second key. The
probably changed the oil and detailed it, so that is primarily straight profit to the dealer. Out-the-door of over $35k when all taxes and fees
were added. I understand most places now have a dealer fee, but this was over the top. Then after haggling via e-mail and text all day to try
and get a deal worked out, I submit the credit application to get a discount and literally 15 minutes later the salesman texted me that the truck
had already sold. I would start with requesting a buyer's order and if you can deal with the 5 or 6 fees added on to tax/tag/title and can
handle the inflated final price, good luck to you.
Apr 30, 2022
We called before driving almost 2 hours before seeing this Enclave and asked if it had the “towing package” and was told it did. Got down there and it did not have it. The Carfax report said it had been “cleaned and serviced” and ready to sell, but it had actually been up for sale for about a month(website said newly listed). It was quite obvious that it had not been cleaned or serviced, it was filthy inside! We took it for a test drive and turned down the fans so we could hear any noise. The brakes made a real bad grinding noise and overall it felt like the car had 114,000 miles on it instead of just 14,000 miles. We told him we were not interested in it and when we walked outside we saw three service guys standing outside doing nothing. Previous owner only owned it for 11 months, and the only oil change recorded was at 10,000 miles until dealer changed it at 14,000. Bad experience.
Dec 23, 2021
Omar was very responsive. The sale was painless and quick.
Dec 8, 2021
Worked with Benjamin Delaney, if he still works there someone tell him he is an awful salesman.
Have bought many cars, have never seen the fee's they add into their deals. Very non responsive. Was told they "aggressively price cars to
attract buyers from all over the state." When you add 6 grand in fees onto the deal, the list price is useless. Truck I was looking at has been on
the market with them for over 2 months, obviously something very wrong with the way they do business.
Mar 12, 2022
Response from current dealership:
We are sorry to hear about this but its clearly listed on the website that the price doesn't include tax tag title pre-owned reconditioning or dealer fee. We are sorry to hear you didn't understand the structure but you can't purchase the vehicle without paying for those items. If you are still in the market let us know!
Oct 12, 2021
Mohammad was the best we was able to purchase the truck as he promised
May 28, 2021
I would rate this dealer 0 stars if it were an option. We spoke to a salesperson right before we left to drive over an hour to look at the car we saw on Cargurus. We were told at that time that the car was available, but when we got there (an hour later) we were told the car was “lemon lawed” and they couldn’t show it to us (the free car fax said it was fine). Don’t worry they said, we have another great option for you. After walking the entire lot, we got in the salesperson’s car to drive to their body shop to find the car. It was a 2018 Renegade with low miles. It was sitting at the body shop with a dead battery and filthy dirty. Back to the showroom to show us other options, none of which were something we were looking for. The Jeep in question is still on their website a week later. A total waste of a day, and very poor experience. We went to another Jeep dealer the next day and had a great experience.
The customer service was great. And the attention as well. My problem was that after driving 2 hours and getting to the dealer the behicle that i wanted to see was not even inspected yet and the conditions of the vehiclw where horrible. For starters tje battery was dead and when i sat down to do the tesy drive the vehicle would not turn on. The interioir had a cracking sound and was mising a few covers on the inside. I left heartbroken and has to drive back 2 more hours feeling like my time was wasted.
May 27, 2021
Great service even when we couldn’t make a deal.
Apr 4, 2021
Dealer responded right away
Mar 30, 2021
!!!Buyer Beware!!!
Went to purchase a car for cash with a trade in. After the trade in was subtracted the price was now 4000 more than
listed. When looking at itemized sheet I found that over $3000 was in dealer fees (not tax, tag, title). $1800
reconditioning fee, $1000 paperwork fee, $300 key fee. Don't trust these aggressive salesman and they're inane
fees. Go to a reputable dealer that doesn't rip you off.
Mar 6, 2021
The deal was lost due to $1000 dealer fee. If you buy a 2200 car is 132 in taxes and 75 titling and 45 with my own tag. =approx 2450. Add 1000 for doc fee for extra profit!!! That’s 40% of the total drive from it of the deal. 45% of the cost of the car is complete air. For a 45000 car 1000 fee is still high but is only 2 % of the entire deal. If these dealers choose to advertise vehicles cheap because of a salvage title, true miles unknown. Showing 90k and 2 years ago it was 187k on the miles and totaled in an accident and 5 previous owners. It was advertised with 90k and hurry up this one won’t last as if we’re an outstanding vehicle and priced to blow out. When in fact a 2004 Avalon with salvage title, tru mileage unknown, approx 230,000 miles as a guess, 6 different owners with frame damage would probably sell for $1000. 250title &license. 60 tax. =1310 drive out. Although I did not make a deal, I was very impressed with Hercules. He did his best. I needed value. Not upside down.
Very disappointing experience with this dealership. I completed the online credit app before calling the dealership that morning around 8:30am. I explained that I lived just over 7hrs away from the dealership and before I made the drive for the Jeep Grand Cherokee Altitude I was interested in that I would like to get some additional pictures. The website only showed 4 exterior photos. I requested pictures of the interior and pictures or the tires with a penny to get an idea of what type of shape the tires were in. Nothing too hard, especially again since I was prepared to drive over 7hrs for the vehicle. I needed to be sure this was the vehicle I wanted before making that type of drive. I even explained to the salesman Mike that I needed to line up a rental car and have a number agreed on before I made the drive. Mike kind of laughed on the phone and said he would have to try and find a penny. About 5hours later and still not getting any pictures I called back and spoke to a female wh
Dec 11, 2020
Great experience. Unfortunately we could not find a car that fit my needs and I bought from winter heaven. .
Dec 8, 2020
Nothing good about this place, got there and all
they did was lied and wasted my time. They lied
about the vehicles mileage and price and when I
actually sat down to do paperwork it was way
more miles and way much more money for the
truck.
Dec 10, 2020
Response from current dealership:
We see that we couldn't agree on the final price of the vehicle, while we worked diligently to make the numbers work for you and we were unable to do that. Some times we just can't get to where you want to be, while we try to make everybody a deal they want sometimes were just to far away. No lies were told we just were unable to get to where you thought you could be. We'd love to revisit the deal and see if we can come to an agreement.
Dec 10, 2020
Response from current dealership:
She's one of our top Sales Associates and we are so happy to hear yet another awesome review for her!
I was immediately contacted by representatives of Lakeland Chrysler Dodge Jeep Ram who were
courteous and responsive to my needs.
Dec 10, 2020
Response from current dealership:
Thank you the review we do our best to take care of our customers and be as fast as possible in response time!
Was terrible internet manager texted me I replied and didn't hear back for 3 days.Called the dealership talked to used car salesman and asked for more pictures said he would send them and never did. I would rate this dealership as a very poor place to do business.
Dec 10, 2020
Response from current dealership:
We can see here where the attempts were made to call, email, and text you to get the information for you trade with no response back, We work diligently to ensure all of our customers are being responded to and taken care of through out the buying process. We'd love to earn you business if you are still interested.
Nov 8, 2020
Very good dealership from the salespeople to finance. I enjoyed the experience.
Dec 10, 2020
Response from current dealership:
Glad you had an amazing experience, Thank you for the awesome review!
Emailed dealer three times for photos of the actual vehicle for sale, not a photo from a brochure or Porsche website. They ignored my request and kept trying to engage me in other ways. Shady!
Dec 10, 2020
Response from current dealership:
With all due respect, we were actively reaching out to explain the vehicle was no longer available and it takes typically 48-72 hours for the vehicle to be removed from our site. While we try our best to keep our site updated we do not have control of our third party websites inventory updates. We would love to earn you business if you are still in the market for a vehicle.
Oct 31, 2020
Very transparent pricing. Honest, helpful and a pleasure to do business with. I recommend them.
Nov 3, 2020
Response from current dealership:
Thank you for the awesome review!
Nov 3, 2020
Response from current dealership:
Thank you we pride ourselves in being the best we can be!
Nov 3, 2020
Response from current dealership:
Thank you for being a valued customer we appreciate the feedback!
Oct 15, 2020
Fast Response
Nov 3, 2020
Response from current dealership:
Thank you for the awesome review!
My experience has been
good so far. I am a very
busy person with little
time to go car shopping ,
I find it very helpful that
they are so quick with
sending me updates on
their new inventory on
their new inventory to
make sure that I don't
miss out on the best
deal! I look forward to
continuing my business
with them.
Jul 12, 2020
Great communication
Jul 14, 2020
Response from current dealership:
Hi Andreas, thank you for the review.
We went to buy the above van, when we got the final price it become almost $2000 more. I was told that was the reconditioned charges. We drove 100 miles to acquire the van at the advertised price noto be bait and switch. Awful way to do business or not.
.
Jul 11, 2020
Response from current dealership:
Hi Linda, our websites indicates that our online prices do not include dealer fees, tax, tag, title and reconditioning fees. We apologize you had to come all the way out here.
Jun 30, 2020
Sent a text to talk but I didn’t see it till later . So I responded but no response 6 days ago
Jul 11, 2020
Response from current dealership:
Hi Robb, we're sorry we didn't get you sooner. We were unsure if you were still in the market.
Jul 11, 2020
Response from current dealership:
Hi Linda, thank you for the review.
Poor business sense. Called and spoke to salesman.
Todd him I was very interested and it would take me
about an hour to get there. He said no problem the truck
is here.. Left immediately, got 5 minutes away and
another salesman called me and told me the truck just
sold... I thought that was pretty crappy business knowing
it was going to take me an hour to get there and they
didn't even give me the hour...
Jul 11, 2020
Response from current dealership:
Hi Shawn, we're so sorry that happened. We like to call our customer in advance before they get here when something like that happens so they can decided whether to come in or turn around.
Jun 12, 2020
Good conversation very polite
Jul 11, 2020
Response from current dealership:
Hi Steve, thank you for your sweet review.
Jul 11, 2020
Response from current dealership:
Hi Guru user, thank you for your wonderful review!
Jun 1, 2020
Yes they responded to me promptly after my inquiry
Jul 11, 2020
Response from current dealership:
Hi Dennis, thank you for the review.
May 31, 2020
Great timing
Jul 11, 2020
Response from current dealership:
Hi Lorraine, thank you for the review.
May 29, 2020
Never responded after I made cash offer
Jul 11, 2020
Response from current dealership:
Hi Jack, we are deeply sorry we were not able to help you with your purchase.
They said the car was there drove all the way there and when I got there it had been sold 2 days prior
Jul 11, 2020
Response from current dealership:
Hi Jilleebean28, we are deeply sorry for any inconvenience we may have caused.
Horrible never called me back after speaking with someone i had to call back about 30 hours later got transferred 3 times no help. Cars for sell everywhere dont waist your time with this unorganized unprofessional dealership! If I could give zero stars I would!
Jul 11, 2020
Response from current dealership:
Hi Jessica, we're sorry no one was able to assist you with your car purchase.
Listed at one price and once there the have a 2300.00 used car refurbish fee and 995 doc fee.
Avoid!!
Jul 11, 2020
Response from current dealership:
Hi Brian, with all the fees and reconditioning fees it does have an increase on our prices. We apologize you didn't have the best experience with us.
Jul 11, 2020
Response from current dealership:
Hi Tish, we are sorry you didn't have the best experience with us. Our prices are very competitive and our prices are firm for that reason.
May 9, 2020
the agnt was suppose to call me with a price, no one called, then I saw on the web the
car had been sold... Not even a courtsey call
Jul 11, 2020
Response from current dealership:
Hi Ben, we apologized no one reached out you. This should have not happened.
Jul 11, 2020
Response from current dealership:
Thank you Dpcrane for your review!
May 1, 2020
Good info
Jul 11, 2020
Response from current dealership:
Thank you R for your review!
Jul 11, 2020
Response from current dealership:
Thank you Leah for your review!
Apr 7, 2020
Response from current dealership:
Hello, thank you kindly for the comment.
Apr 6, 2020
Response from current dealership:
Hi Guru2Zs45, congratulations and so pleased to hear you had a great experience.
Mar 11, 2020
998 dealer fee with 1195 reconditioning fee on top of the listed price is very dishonest way to get a car to the top of a car gurus search. Car wasn't even vacuumed. Mismatched tires and major front damage not disclosed in ad. Should be an embarrassment to have this car on any lot in that condition, let alone a new Dodge store.
Apr 6, 2020
Response from current dealership:
Hi Glenn, every dealership has a dealer fee and a reconditioning fee. Sometimes it is already added to the prices or on a separated line. We're sorry the vehicle was not cleaned all the way we would more than happy to re-clean it for you. All our vehicles go through an inspection, which is why it probably had different tires, some might have been new.
Mar 7, 2020
Fast respond, professional and they wanted to work with me right away.
Apr 6, 2020
Response from current dealership:
Hi Melvyn, thank you kindly for the review. We appreciate your feedback.
Mar 12, 2020
Response from current dealership:
Hi Guru535NJ, very kind of you to say.
Mar 11, 2020
Response from current dealership:
Hi Ricardo, thank you for the comment and review.
Feb 29, 2020
They provided the information I needed
Mar 6, 2020
Response from current dealership:
Hi Jim, thank you for taking the time to share your review with us.
Feb 22, 2020
Sold the car and didn’t notify me until I contacted them back. The woman I was dealing with was nice enough.
Mar 6, 2020
Response from current dealership:
Hi Kevin, we apologize the vehicle you inquired about sold, our vehicle are sold on first come first serve basis. However thank you for your comment about how they handled it.
Worst experience once they get your money they ignore your calls it's been one month I havent received my plates went to DMV stated dealer never processed any plates. I call over and over receptionist rude left plenty of messages it's been 2 weeks nobody has responded yet. I do not recommend this dealer I should of took my money to another dealer who appreciates people.
Feb 18, 2020
Response from current dealership:
Hi Julio, we are extremely sorry you haven't been taken care of in this matter. Janine our title clerk had a family emergency please call and ask for Jennifer she will assist you and get this resolved today. Thank you.
I recommend Lakeland because they are a no pressure sales group all very friendly and truly want to sell you the car you want at a fair price! The sale was smooth and vast I was in and out in 2 hours from beginning to end!
Mar 6, 2020
Response from current dealership:
Hi Franco8600, thank you for taking the time to share your pleasant experience with us. We appreciate your feedback.
They responded quickly with more pics of the actual vehicle. Very pleased with how quickly they were able to answer
Mar 6, 2020
Response from current dealership:
Hi Lee, thank you for your comment. We appreciate your review.
Jan 31, 2020
The person was very professional.
Feb 4, 2020
Response from current dealership:
Hi Robert, thank you for your review.
First contact was very nice with salesperson, could not find the right car, manager promised to send offers, but never did, finally did buy car at an other location
Feb 4, 2020
Response from current dealership:
Hi Peterbiggi, we're so sorry we couldn't find the right vehicle for you. We hope that you are enjoying your new vehicle however.
Jan 13, 2020
This was a "bait & switch".I drove about an hour to get there & was told the car was sold after hours the night before. They tried to interest me in other vehicles. Car was still listed two days later with another "price drop". I had someone else call & they said that the car was still available but someone was there at the moment who was interested.
Feb 4, 2020
Response from current dealership:
Hi Dee, we're are sorry that you were provided with misleading information we try our best to provide up to date accurate information. The vehicle was probably sold before our website can update. We sincerely apologize you had to come out of your way.
Jan 13, 2020
Overall OK, drive from Jacksonville to Lakeland to cut a deal, the
salesperson did his best to assist but his sales manager couldn’t
deliver the deal as we were 1500 hundred apart (you would think that
the sales manager would have offered to split the difference, but no)
they sell a lot of cars so for them , there’s another buyer on their way
right behind me waiting......one issue I thought was interesting in that
many of the use cars they sell on line are rentals and they advertise
them as one owner ????? Until you get there and find out
Jan 16, 2020
Response from current dealership:
Hi John, we apologize you feel like you had a negative experience with us. Our online price is such a competitive price and there is always more than one person usually inquiring about the same vehicle. The online price are already the lowest price and for someone to try and lower the online price is unrealistic. It is not that interesting that the carfax say's it was only a one owner when it was a rental, it was titled to only one company making it a single owner, the drivers can not claim ownership to a title for a rental company.
The worst! I call at 3p about a car, they say that they still have it, ok I am on my way from Pinellas. I get there and claim now it's sold, but, I'm in luck as they have another same year, same milage, same price, ok fine, I will take a look. Same milage, but 2 years older. I drive it, it's ok, a little rough. Say they just got it in but they will fix it up. Ok, what are the numbers? Well nearly twice as much as the car I came in for PLUS $4000 IN DEALER ADDED FEES!!! What a rip-off! I got back to my office and called them again, " Yes, we still have it, when can you come in?". Bait and switch, BS! Must only sell to poor folks that can't go somewhere else. Sad that they screw people that way.
Jan 16, 2020
Response from current dealership:
Hi GuruY6HSX, I am apologize that you were mislead, majority of the time the vehicles on our website does not update as quick as we sale them so it's hard to put our hands on them. We are deeply sorry you had to drive all the way out here and the vehicle not be here. As far as the dealer fees, it sounds like it was the reconditioning fee, tax, tag, title and dealer fee. Again, we apologize for any inconvenience you had to endure.
Jan 4, 2020
Outstanding. Their out the door price closely aligned with the advertised price. Very professional staff and quick thorough buying experience.
Jan 8, 2020
Response from current dealership:
Hi Harry, we appreciate your feedback, we're pleased to hear that you had a good experience with us.
Jan 8, 2020
Response from current dealership:
Hi Carinissm2, thank you for your 5 star review.
Dec 28, 2019
I was willing to pay for tax and tags on top of the
cargurus.com price of $12,695.00 which I
thought might be around $14,000. But I asked
for a list of all the additional costs before I drove
way out of my way
and was sent a text with a total of $17,505.11.
Almost $5,000 more than the listed price. I
thanked them for the info and advised them I
wasn't interested anymore.
Jan 8, 2020
Response from current dealership:
Hi Susan, we apologize that you had a negative experience with us. We'd have to see if there was anything else added to the price like reconditioning fee or extended warranties, maintenance and or GAP. Best of luck on your car buying experience.
Read the reviews about the "reconditioning fee." I called to make an offer and get right to
the net number and the person I spoke to was interested in listening. The price increased
significantly when I asked about the total. Proactively offered to put a significant down
payment down, run my credit, and work out the details over the phone. When I asked if
they delivered vehicles the person said yes. A minute later refused to negotiate over the
phone and said policy is you have to come in and negotiate with the "desk manager."
When I asked to speak to the manager the person told me she was the manager. Uhhh
ok..... Not a great experience and very surprised they weren't willing to do anything over
the phone. I've purchased my last seven cars this way. Time to break away from your old
practices.
Jan 7, 2020
Response from current dealership:
Hi Derek, we apologize you had a negative experience with us. Sometimes it's just better for the customer come. You coming in means your a serious buyer and we will work with you and get the best outcome if the customer is present. However we can still give you a generalization over the phone but your best bet would be to come in. We apologize if our approach was not what your use to and leading to a negative experience.
Sales rep(Hercules) and Internet Manager(Amy) were prompt and polite in communications.That's where the good stops. Dealer
fees are too high and too many of them. Pre-owned recondition fee, $2200. The vehicle is a 2019......regardless still a fee I have
actually not seen before. Must be a ploy on how they offer the car at a low price and make it all up on the back end. Second key
fee, $300. We are at $2500 in absurd fees before we even get to the dealer fee, which is an astronomical $998. So almost
$3500 in fees before even getting to tax, tag, and title fees. They were a little low on trade offer as well but that is to be expected
and understood for sight unseen. Could probably be worked on more in person if we got that far. Sadly, we did not as I had to
nip it in the bud after the shock of their fees!
Jan 7, 2020
Response from current dealership:
Hi Jaelliott, thank you for your honest review from beginning to end. It sound's about right, the reconditioning can change and very from vehicle to vehicle depending on all what was done on the vehicle and of course our dealer fee is standard and tax, tag, title what exactly the cost of what the dmv charges. We apologize you didn't have the best experience with us.
Dec 17, 2019
Response from current dealership:
Hi Drallan52, that is correct our online prices does not include tax, tag, title, dealer fees and reconditioning fees. If you have any further questions please fee free to contact us at 863-687-2501. Thank you.
Dec 4, 2019
Response from current dealership:
Hi GuruCN75P, thank you for your kind comment.
Nov 27, 2019
Salesman was attentive and answered all my questions. He did not pressure me to buy before I was ready.
Nov 30, 2019
Response from current dealership:
Hi Kathy, thank you for taking the time to share your experience with us. We greatly appreciate your feedback.
While I was getting the financing together they sold the truck . I had to make all the calls and wait on them to do even the smallest things.
Dec 21, 2019
Response from current dealership:
Hi GuruYB4YL, we are so sorry that you had to endure that. I do not understand how something like that was missed, we sincerely apologize for the negative experience and having to go through something like that.
I would have been happy to give this dealership a good rating but feel that they misrepresented themselves by advertising the 2018 Jeep Compass for $15,399 only
to find out that once you sit down with the salesperson the $15,399 price is no where to be seen and the price is replaced with $18,617or $18, something we didn't
even see the actual breakdown as they were more concerned with how much we wanted to pay per month. We in fact never saw the price of $15399 on any
paperwork during our transaction. I have purchased or helped family members purchase vehicles on the years and have always received the Buyer,s Order,
Agreement & Vehicle information form plus a sales contract with the Itemization of Amount Financed form which shows breakdown of price, trade and deposit.
Again never again did we see the price of $15,399 and how it rose to 18,553. Someone is trying to pull one . :(
Nov 30, 2019
Response from current dealership:
Hi Smiller1008, we're deeply sorry things didn't work out for you here with us, you had every right to be given a break down, I completely agree. Part of the additional fees include reconditioning fees, tag, tax, title and dealer fees. We are sorry they couldn't tell you that up front. We are deeply sorry for your negative experience.
Do not waste your time. Wanted to buy a Pacifica, I contacted the dealer first to
confirm the price and availability of the car. I traveled an hour and when I got to the
dealer they said the ad was a mistake, the price was wrong and the car cost 10,000
more than the ad. I was extremely poorly treated and disrespected by the manager. To
make up for my trip, he said he would pay for my gas, but then refused to pay for my
gas. I lost 4 hours at the dealer and 1 hour of travel.
Nov 12, 2019
Response from current dealership:
Hi thiagomartinsadv, we apologize for the inconvenience, we're sorry that you had to come all the way out here and our online price being an error. It can really mess the whole system up. We apologize for taking so much of your time that day.
Oct 30, 2019
Wanted a scat pac challenger and they tryed to
sell me a truck. .dealers anymore dont work hard
for your business.
Nov 5, 2019
Response from current dealership:
Hi Gary, there is usually a reason why a customer has to switch over to another vehicle for many factors, we would not just put you in a completely different vehicle with out knowing that facts. If we didn't have the vehicle you inquired we try to find you one similar to it.
Oct 27, 2019
Good overall experience and great response time
Oct 29, 2019
Response from current dealership:
Hi Sofia, thank you for the insight!
Oct 7, 2019
With over $2000. In additional delivery fees
above the asking price I wouldn"t waste time
there. Ok, 2016 Ford Fiesta, advertised asking
$7600 approx, I was told there is a $995. dealer
fee and $1100 dealer vehicle prep fee. They
have taken a $7600 vehicle and made it a $9700
vehicle.
Oct 15, 2019
Response from current dealership:
Hi James, every dealership has dealer fees and a recondition fee, whether its added to the price of the vehicle or separate. We're sorry you had a poor experience. Thank you for your feedback.
Oct 7, 2019
Response from current dealership:
Hi Guru1XLG2, thank you for the review!
Oct 4, 2019
$2000 added to price that was not disclosed until I got to the dealership. They call it a reconditioning fee. Other dealers include this fee in their price. This dealership is using highly unethical tactics to get customers in. Price will seem higher than competitors but it is not!
Oct 7, 2019
Response from current dealership:
Hi Keri, we sorry you had a poor experience with us. Yes, your right every dealership has a reconditioning fee, whether it is added to the price or separate, we're sorry this through you off. We are still one of the most aggressive in the state of Florida. Thank you for your feedback.
Oct 3, 2019
Great service
Oct 3, 2019
Response from current dealership:
Hi Ronald, thank you kindly for you comment!
Wanted to buy a Nissan NV. Could never get answers from Lorenzo. I have never had to practically chase down a sales man to make a sale before. I tried email, text, and phone calls...he would say he would get back to me or call me back and never did. Very disappointed because the car seemed like a great deal, but they lost a sale due to an unresponsive salesman.
Oct 2, 2019
Response from current dealership:
Hi Mike-Emilee, I am very sorry that you had to experience that with our sales person. I would love to make this up to you please contact Erica Wagner to get reassigned. It is very uncommon that the sales person does not want to work with someone to try sell a vehicle to a customer but please contact her so we can better assist you. Thank you.
Sep 28, 2019
Very polite and understanding
Oct 1, 2019
Response from current dealership:
Hi Adam, thank you for sharing your kind words with us.
Sep 23, 2019
Response from current dealership:
Hi GuruHQNSY, we greatly appreciate your business and sharing your kind words with us!
Sep 4, 2019
Response from current dealership:
Hi GuruHH5ZJ, thank you for taking the time to share your experience with us and we're pleased to hear that we were able to get you all the information you needed.
Aug 31, 2019
Very helpful returned all phone calls and answered all questions
Sep 4, 2019
Response from current dealership:
Hi Sam, thank you for the great review. We are glad we were able to help you and were attentive of all your questions.
Aug 29, 2019
Response from current dealership:
Thank you for the 5 star rating David!
Aug 12, 2019
Response from current dealership:
Hi GuruSCSL4, thank you for the review. If you would like more information please feel free to contact us regarding a vehicle if your inquiring about.
first when I saw it on this site as a feed, I immediately called and the BDC didn't show it in
inventory but she would find out. I then got a text to say the car did not pass inspection. The
listing stayed up for a week and now they have added a few photos. Plus was actually at the
dealership and was told pretty much same thing followed by, "let me show you these new cars
over here" I see this dealer as wanting a particular type of customer, but fir whatever reason not
me.
Aug 12, 2019
Response from current dealership:
Hi Buzzwells, we would need more information regarding this situation. We would have loved to demonstrate a vehicle you liked and inquired about, there could be many factors associated with this. I am sorry that you couldn't leave with a vehicle you preferred. We hope you have found something that best fits your needs. We apologize for any inconvenience we may have caused.
Jul 20, 2019
Great experience
Jul 23, 2019
Response from current dealership:
Thanks for the 5 star review Chester!
Jul 20, 2019
they put vehicle on line for $5,995 and upped price to $7,995 the following day
Jul 23, 2019
Response from current dealership:
Hi Gary, we apologize for the misleading information sometimes things happen internally whether it could be a major repair or we underestimated the value of the vehicle or simply a clerical error. We apologize for the misunderstanding.
Jul 20, 2019
Good deals just too far from where I live.
Jul 23, 2019
Response from current dealership:
Hi Bill, thank you for still taking the time to provide us feedback and give us recognition.
Jul 14, 2019
The dealer fees seemed astronomical. With the tax and Tag and fees the total came to nearly $20000. There was a penalty for paying cash as opposed to financing. Although we like the car we decided to look closer to our home for what we want.
Jul 16, 2019
Response from current dealership:
Hi Patti, did you mean two thousand dollars and not twenty thousand? The other fee that we add as well is the reconditioning fee, with tax, tag, title and reconditioning fee that sounds about right. We're very sorry you we weren't not given a full break down and explanation.
Jul 11, 2019
Response from current dealership:
Hi Brenda, thank you for sharing your feedback with us!
Jul 10, 2019
Great people
Jul 10, 2019
Response from current dealership:
Hi Manny, thanks for the review!
Jun 30, 2019
I had the best experience. Lacey was patient and honest. She made it easier than I thought. I will def recommend her and Lakeland Dodge.
Jul 2, 2019
Response from current dealership:
Hi Alexis, thank you for taking the time to share your experience with us and speaking nicely of Lacey!
Jun 22, 2019
Prompt in getting back to me. Very helpful
Jun 24, 2019
Response from current dealership:
Hi Kevin, thank you for the 5 star rating!
Jun 19, 2019
I emailed interest in a jeep, I did receive email and spoke to Ashley. I asked her a few questions and said she would get back to me. Called her once more and she said she would get back to me.. Its been 4 days so I would not recommend them. All other Jeep Dealers got back to me and were great
Jun 20, 2019
Response from current dealership:
Hi Michael, we're very sorry that you had to experience this. Ashley is new to our company we will work with her to improve her communication skills. It also looks like we tried contacting you back twice and you opted out the emails. Not sure where the miscommunication is. Please let Jennifer or Erica know what we could do to help. Thank you.
They were annoyingly responsive. When I asked for information by email I don't expect to be called repeatedly and harassed trying to sell a car on me. Fer information by email that's exactly what I want If I'm interested I will call you back.
Jun 14, 2019
Response from current dealership:
Hi Donna, thank you for the constructive feedback. We're sorry you felt this way!
Jun 7, 2019
Responded very quickly.
Jun 7, 2019
Response from current dealership:
Hi Rich, thank you for the 5 star rating!
Jun 6, 2019
The sales rep did reply asking me about the vehicle I was planning to trade. Once I informed her that I was not planning on trading in a vehicle I never heard from again. Not a great way to sell cars or trucks in my opinion.
Jun 7, 2019
Response from current dealership:
Hi Richard, we're very sorry that you never heard back from us. In order for us to fully understand the situation we'll like to get more info, please contact Jennifer in Sales to further assist with the situation. Thank you.
May 14, 2019
Response from current dealership:
Thanks GuruLFQL8, thanks for the review!
The car I looked at seemed like a good deal $9,000 after a $1000 dealer fees sales tax and a $2000 service fee that comes on all used cars they sell. I was looking at over $12000 before tax and tag. Never seen a $2000 service fee at any other dealership.
Apr 30, 2019
Response from current dealership:
Hi Zach, we apologize for the negative experience you endured with us. There is a reconditioning fee that is added to all our used vehicles.We're sorry that the added fees have upset you.
The salesman Boss Hog was the most honest dealer I or my husband have ever dealt with. He was the best!!!
Apr 29, 2019
Response from current dealership:
Hi Guru93DMC, thank you for the feedback! We greatly appreciate your kind words.
Apr 22, 2019
They were interested in dealing but I decided to
sell my vehicle on my own vs trading in.
Apr 26, 2019
Response from current dealership:
Hi Julius, we appreciate you spending the time with us and giving us an opportunity.
Apr 19, 2019
Response from current dealership:
Hi Nsicarius, thank you for the 5 star review. Let us know if you need anything. Thank you!
Apr 9, 2019
Response from current dealership:
Hi GuruCJ84H, we appreciate the feedback. Thank you!
Mar 19, 2019
They were very helpful and I enjoyed dealing with them.
Mar 22, 2019
Response from current dealership:
Hi Tara, thank you for sharing with us let us know if there is anything else we could do for you.
Mar 15, 2019
vehicle was priced fairly.dealer wanted over 1 thousand for reconditioning when the total price was given.. the vehicle is 1 year old.just another way to try to get money from people.dealer fee was high at 999.dealership sales tactics were out of the 1970 's . this is what gives car dealers bad names.my trade appraisal started as a joke with very low price. I guess they want to see what they can get away with.car only had 1 key fob and floor mats were missing after quick detail before I drove off.didnt notice missing mats till next morning. I called and was told they were going to be mailed. 3 weeks later and several calls ,no mats or call backs.pretty sad when paying 18k for vehicle.this is something I would expect for a 5k vehicle.on a positive note,the finance person who I don't remember his name was very pleasant and professional.overall I would not return just for the fact of the missing floor mats
Mar 18, 2019
Response from current dealership:
Hi Barry, we're sorry to hear that you didn't have the best experience with us. Unfortunately, used vehicles are sold as is and there is no room to add other accessories. The reconditioning fees are used to do a thorough inspection as well as replacing any worn items and or any service due. We apologize for the negative experience you endured with us.
Mar 13, 2019
Vehicle didn't meet my needs, but the dealer is still checking with me when they get different vehicles in as I am still looking.
Mar 14, 2019
Response from current dealership:
Hi George, we appreciate you keeping interest with us. We're here to help and make sure we get you in your perfect vehicle!
Mar 5, 2019
Good follow up
Mar 6, 2019
Response from current dealership:
Thank you Bill!
Before we purchased the car, the
dealership was quick to respond, but
support after the purchase was much
slower than promised.
The car was listed online for just under
$54,000, but there were many unexpected
fees in addition to the normal
tax/tag/title/reg/dealer fees. There was a
$2,500 "reconditioning fee", a separate
charge for the keys, and the dealer fee was
high: $1,000. They also valued my trade-in
much lower than I expected. Ultimately,
the car OOTD was over $65,000 before
negotiations.
Upon arrival, the car had not been well
detailed and it was not well-positioned or
prepared for us to test drive (even though
we had set up the appointment a few days
before).
The employees at the dealership used
every cheesy salesman tactic in the book
and were very shady. Many of them also
made several sexist comments towards my
girlfriend about how she'll never be able to
drive the car (even though we co-own it).
I absolutely would not recommend this
dealership.
Jan 28, 2019
Response from current dealership:
Hi Twhitcomb, it is to our deepest concern that you have been treated indifferent more or so about the comments that have been made. If there is anything we could do to make things better please contact our Customer Relations Manager Jennifer for any assistance to see how we can rectify the situation. Thank you and again we are so sorry that you had to experience that.
They do have low prices however it’s just a tactic to get you to come in. Long story short I’m 6 hours from the dealer but they had a vehicle I LOVE. Sales lady said to come in check it out, explained I’m 6 hours away and can’t just come in withought credit approval. She said just fill out an app and go from there. So I ask before I do so are there any dealer fees or any hidden fees. Turns out the asking price was 29,995. After fees it was 37,000. After saying that’s ridiculous she stated they offer the best prices around. Yes if it was actually 30,000 but it’s really 37,000. Then tried to continue to tell me to still do the application and come in. Before you waste your time going there get all the info!
Dec 26, 2018
Response from current dealership:
Hi there, we'd like to apologize for the negative experience you encountered. We hope we were able to work something out with you. Again, we're sorry that we were not able to meet your expectations.
Dec 13, 2018
Response from current dealership:
Hi Vhudson, thank you very much for sharing. We appreciate your feedback.
Dec 5, 2018
Easy to deal with, no hassles. Made the deal over the phone, drove the truck. They delivered the vehicle next day to my father, 180 miles away. Great job!
Dec 5, 2018
Response from current dealership:
Hi Will, good stuff! Thanks for sharing, we're glad we could work something out with you.
Nov 18, 2018
Bought my 2016 RAV4 yesterday-would definitely recommend Rey Morel and Lakeland Crysler Dodge Jeep.
Nov 19, 2018
Response from current dealership:
Hi Judith, thank you sharing your experience and recommending Rey!
Nov 17, 2018
All the folks we dealt with at Lakeland Chrysler were friendly, knowledgeable and professional. Yes, we bought the car!
Nov 19, 2018
Response from current dealership:
Hi John, thank you so much for sharing! We appreciate the feedback!
The sales person I was talking with no longer works there an the 2 cars I was talking to him they said 1 sold & the other they can’t find notes of price we agreed on
Nov 8, 2018
Response from current dealership:
Hi GuruW49HC, we're sorry you had to fall between the gaps and no one was able to follow up with you. Sometimes things happen unexpectedly. We hope that you are working with another of our Sales Consultants to pick up where you left off and help you find a vehicle. Let us know if you still need some assistance, thank you!
Nov 6, 2018
Good communication!
Nov 7, 2018
Response from current dealership:
Thank you, Edward!
Nov 2, 2018
Response from current dealership:
Thanks for the 5 star rating!
Nov 1, 2018
I had a great time on this dealership, people here are helpful and easy to talk to!!
Nov 1, 2018
Response from current dealership:
Hi Serje, we're happy you feel that way! Thanks for sharing.
Oct 26, 2018
Horribe dealer plus horrible service. I went over to buy a car and when I go in no one said even Hi, the guy I’m supposed to meet was not even there, I was told he had already left, that someone else was going to assist me. After I looked at the car and I offer them my cashier check for the car, they tried to rip me off with some sort of fee for over $1000 more. I wished I had remembered their name to add it to this message so others avoid dealing with them. The CarGurs price versus what they wanted to charge me for the vehicle was a big difference. Bottom line, they lost my trust as an ethical and credible place to do business with and I did not purchase the vehicle and left this place. DONT DO BUSINESS WITH THEM, THEIR OFFERS ARE ALL LIES
Nov 5, 2018
Response from current dealership:
Hi Eliel, we are deeply sorry you feel that way with us and that you lost trust with us. Believe us, we would have loved to work something out with you. Price Does Not Include Tax, Tag, Title, Reconditioning Fees and $998 Dealer Fee. If you had came in with a cashiers check with the amount you saw listed online, that wouldn't have worked. We would love to do business with you, if you could give us an opportunity. Thank you.
Worst car dealership ever. They were quick to respond to sell me
something, even though the only reason I am looking is because they did
shotty work when i as involved in an accident in my car at 7k miles and will
not honor their "guaranteed for life warranty" on their work. They won't
even acknowledge that my car sounds like it's about to fall apart on the
front end without charging me $300 to put it on the lift. What else would be
wrong with it? It's also still under warranty so one way or the other, I
shouldn't be responsible for repairs.
Oct 3, 2018
Response from current dealership:
Hi GuruVGHFD, please contact Jennifer our Customer Relations Manager at the dealership, to figure out exactly what is going on and we could do to help and make it a smooth experience for you.
Sep 30, 2018
I bought a nice 2018 Nissan Armada . My salesman was very good and I am satisfied
Oct 1, 2018
Response from current dealership:
Hi Jacques, we appreciate your feedback and 5 star review! Thank you!
Oct 1, 2018
Response from current dealership:
Hi Granmasgm, thank you for sharing your feedback!
Sep 25, 2018
Response from current dealership:
Hi Humaid, thank you for your feedback!
Sep 25, 2018
Response from current dealership:
Hi Paola, thank you for the comment and 5 star rating!
Sep 23, 2018
Good
Sep 25, 2018
Response from current dealership:
Hi Freddie! Thanks for the comment!
Sep 18, 2018
Response from current dealership:
Hi GuruWYLHK, thank you for sharing once you purchase from us, we welcome you to the family!
Sep 17, 2018
Had a big problem with the CarGurs price versus what they wanted to charge me for the vehicle. I called them out on the difference and eventually they tried to make it right. Bottom line was after that they lost my trust as an ethical and credible place to do business with and I did not purchase the vehicle.
Sep 18, 2018
Response from current dealership:
Hi Thomas, online prices are based on certain criteria, we're sorry we lost the opportunity to try to help you get into the vehicle that you were interested in. We hope you found exactly what your looking for.
Sep 12, 2018
Chris in the Internet Department was amazing and super responsive!! He even got me approved at a lower interest rate than my own Credit Union!! I highly recommend Lakeland Dodge!!
Sep 14, 2018
Response from current dealership:
Hi John! That's great news! Who doesn't like a low interest rate! Thanks for sharing!
Sep 6, 2018
Good experience, we were treated very well, Manny Melvin was our consultant, very helpful person. My family is happy with the whole car buying experience, recomended
Sep 13, 2018
Response from current dealership:
Hi Miguel, thank you for sharing your feedback on behalf of Manny Melvin, we are very thankful to have him on our team!
Sep 4, 2018
I emailed the dealership about the truck and didn't hear anything back for 4
days. Then I finally got a response and he asked if I had been contacted yet. I
replied that I hadn't and then I never heard from him again. Don't waste your
time with this place, obviously customer service isn't important.
Sep 13, 2018
Response from current dealership:
Hi Jim, we're sorry you had to endure such a negative experience. We do not understand why someone wouldn't want to work with you, we're very sorry that you had to endure this. Please contact our relations manager Jennifer for assistance on your vehicle inquiry. Thank you
They do not apparently want to sell cars. I out in a finance application and no one contacted me in regards to it until about a week later. When I asked about seeing any of their Jeep compases, they stated they'd be in service for the next week. I found them pretty ridiculous.
Sep 13, 2018
Response from current dealership:
Hi Lila, we're sorry that you had to experience something like this. If you still need some assistance please contact our customer relations manager at 863-687-2501 ext 364. Thank you
Aug 20, 2018
I bought this car, Good price. Good business experience. Thank you, Jorge F.
Sep 13, 2018
Response from current dealership:
Hi Arnaldo, thank you for sharing your experience with us! We appreciate your business.
Aug 19, 2018
I explained my situation down to the t before
showing up or wasting my time
driving to lakeland from Tampa. I show up to the
dealership the car I inquire about isn't
even available to be viewed or as said "we aren't
even going to show it to
you because your credit" So I get sat down and
told that with my credit
history I can only get approved for a 2016 plus
model and it has to be a Jeep
Patriot. So I can only get a vehicle that they
thought was comfortable for me
they were trying to almost force feed me
something that I didn't want. I said
no immediatly they still managed to waste
another 45 min of my time going
back and forth and trying hard sales tactics to sell
me car that I was
not either interested in or willing to even consider.
These people are not
proffesional and do not know how to explain a
situation to a customer, they
were literally only focused on making a sale it was
kind of disappointing.
Sep 10, 2018
Response from current dealership:
Hi Christian, we're deeply sorry that you endured a negative experience with us. I would to apologize for the way you felt with us. Often times depending on the income and credit score, you can only qualify for certain vehicles. We apologize that no one explained that to you in a way where it is new information to you and talk things out with you and what your options were.
called to ask if a car I saw on cargurus was available seeing as I saw so
many bait n switch claims in these comments. They said it was. I arrived 2hrs
later (it was 1hr1/2 drive) and no car!!! scumbags. everything they say in
the comments about this dealer are true, i should have listened rather than
wasting my day off. don't waste yours, shop elsewhere!!
Sep 6, 2018
Response from current dealership:
Hi GuruVWW75, we apologize that the vehicle you inquired about was no longer available, we would have wished we would have found something similar to what you were looking for. Most of the time we do have the vehicles customers inquire about but our website doesn't up date as fast as we sell and receive vehicles.
Aug 13, 2018
Horrible dealership! I was told that the car I went to look at was “MIA”. I called before I went and set up an appointment to see the car. So after driving an hour to see it and then finding out it’s not there, the salesmans response was, “I didn’t tell you to drive here”!
Sep 6, 2018
Response from current dealership:
Hi Pancho, we apologize for the negative experience you had with us. We certainty didn't mean to cause any harm please accept our apologizes.
Sep 6, 2018
Response from current dealership:
Hi GuruVDHNL, thank you for the comment!
Aug 9, 2018
I contacted the dealership about a vehicle for sale. I received a call back
stating the vehicle was available. The associate took my cell phone
number and advised she would go get pics of the vehicle and send them to
me. I never received them. I contacted the dealership again at which point
a different associate called me and I explained I was waiting on photos of a
particular vehicle. He asked what other cars I may be interested in and I
told him only the specific Pilot I was inquiring about. He said "no worries"
he would get the pictures to me..........still no pics. I then sent an email
advising my situation and indicated if I did not receive the pictures within
an hour I would assume they were not interested in my business. Well
guess what.....I never got the pictures. I guess they truly are not interested
in my business or the vehicle doesn't exist. I was really disappointed. I
really just wanted to see the overall condition and look of the vehicle
before I made the drive.
Sep 6, 2018
Response from current dealership:
Hi Michelle, we are very sorry we never followed up with you. We have a wide range of inventory at lot of times our vehicles on our website could be at one of our sister stores and it may be difficult for us to get images for you. If you're still interested and in the market for a vehicle please contact our Customer Relations Manager Jennifer 863-687-2501. Thank you
Aug 2, 2018
good store, I call every to Store, so fast out sale.. I very sad....
Sep 6, 2018
Response from current dealership:
Hi Deto, please give us a call if you're still in the market for a new vehicle. We'd love to help you find your dream car!
Jul 18, 2018
Great service. Special thanks to Phil Kaiser who took a great care of me and the manager Gene. Will recommend this dealer to everyone
Sep 6, 2018
Response from current dealership:
Hi Yasdeli, thank you for sharing your experience and recognizing the type of service we provided you with, we look forward to seeing you again!
Jul 2, 2018
quick response
Sep 6, 2018
Response from current dealership:
Hi Art, thank you for sharing!
Sep 6, 2018
Response from current dealership:
Hi GuruTTJL5, here at Lakeland Dodge we try to provide the best customer service and make sure our Sales Men go above and beyond for their customers. Thank you for sharing!
Jun 23, 2018
Great dealership! No pressure, easy to deal with and excellent prices. I highly recommend them
Sep 6, 2018
Response from current dealership:
Hi Glenn, thank you for sharing your experience, it was a pleasure working with you! Thank you for the recommendation!
Quick replied, didn’t receive info requested, but they updated the info in the website.
Sep 6, 2018
Response from current dealership:
Hi Lorencin, thank you giving us credit where it's due.
Jun 15, 2018
The guy tried to.sell me a window van..not the cargo.van I asked about.
Jun 15, 2018
Response from current dealership:
Hi Jim, we apologize for the misunderstanding.
Terrible experience. Wasted a week and a half of my time waiting on this truck and dealing with there finance team and equifax. Couldn’t get a hold of the finance or sales guy. Went to another dealership and got identical vehicle same year with less miles for better out the door price and no issues. All this place managed to do was lower my credit score and never got anything done
Jun 15, 2018
Response from current dealership:
Hi GuruWFFWT, we apologize we gave you a difficult time with the sale process, normally everything goes smoothly for our customer. However we are happy to hear you are enjoying your new vehicle!
May 16, 2018
Great Team, will buy again.
Jun 15, 2018
Response from current dealership:
Hi Yano, thank you for the review. We're happy to have you as part of our team!
Sales manager Dave told me they sell their used cars for what they buy them for, so there's no price movement. An outright lie. Then didn't honor the internet posted price. Added 1,200 for dealer prep. Ridiculous and insulting.
Jun 15, 2018
Response from current dealership:
Hi Robzay2105, all our vehicles go through inspections and sometimes parts get replaced and issues are repaired. We're sorry we disappointed you.
Jun 15, 2018
Response from current dealership:
Hi GunTeam6! We appreciate the comment!
Apr 2, 2018
Everyone was very friendly and worked with me to make a deal.
Jun 15, 2018
Response from current dealership:
Hi Kathy! Glad to hear you had a pleasant experience!
Apr 1, 2018
He contacted me in a timely manner, and was honest about the vehicle not meeting safety inspection.
Jun 15, 2018
Response from current dealership:
Hi Michael, we try to be as transparent as possible. Our customers safety is highly important to us.
Mar 12, 2018
Response from current dealership:
Hi GuruYVXNL! That's awesome! We hope your enjoying your new purchase!
Feb 26, 2018
Response from current dealership:
Hi Guru562b6, thank you for your 5 star review!
Feb 22, 2018
Sales experience and finance went well, but after sale experience on getting
another key fob has been rather disappointing. I have contacted the
salesman several times to get another key fob/remote at my cost with no
resolve.
Mar 12, 2018
Response from current dealership:
Hi James! Happy to hear your finance situation went great! We can help with the key fob, please contact our Customer Service Relations Manager Jennifer at 863-687-2501 ext 364. She'd be more than happy to take care of that for you. Thank you
Feb 22, 2018
Response from current dealership:
Hi KC-Hernandez, thank you for your 5 star review!
The price listed quickly changed by an additional $1000 because I was financing through my financial institution, then final price was about $14000 with additional fees. Not satisfied at all
Feb 21, 2018
Response from current dealership:
Hi A-Santiago! We're are very sorry that you had to experience a negative experience at our dealership, we would love to have to have you come and give you a break down of everything. Please call our Customer Service Relations Manager Jennifer 863-6872501 ex 364 for further assistance. Thank you
Feb 1, 2018
Called as soon as I should interest. Great response time.
Feb 7, 2018
Response from current dealership:
Hi Thomas, thank you for the 5 star review!
This dealership had poor communication and
withheld the truth about the condition of the used
car I was inquiring about. We drove 120 miles to
purchase this suv listed as like new condition. We
were told over the phone the same like new and
the photos they posted online didn’t show the
damage until we saw it in person. The car had
very apparent front end bumper damage. Very
disapppointing experience as they stated they
would not fix it. Also they’re trade in offer for our
vehicle was extremely low and offensive felt
cheated. I would not recommend them to anyone.
Feb 7, 2018
Response from current dealership:
Hi, we would like to apologize for the negative experience you had with us, hopefully we can make this up to you in some way. Please contact our Customer Service Relations Manager Jennifer at 863-687-2501 ex 364. Thank you.
Lots of contact from the rep but could never get an out the door price from him despite asking multiple times. Wanted to know about my pre approved financing but would not give price through email or text.
Feb 7, 2018
Response from current dealership:
Hi Dana1994, sorry that you had a difficult time with your inquiry on a vehicle. Sometimes it's best to have the customer here so we can look at all factors based on your credit, any money down and much more for your best interest versus online communication. If you're still interested in a vehicle please feel free to contact our Customer Service Relations Manager Jennifer at 863-687-2501 ext 364. Thank you
This vehicle is up on your website by and it's also on lakeland's website I
called made sure it was still there. I was told it was there. I got a call the
following morning asking me if I was still coming to see the Jeep. I said
yes, is the Jeep still there? they said yes it is. they knew I was driving 2
hours up there to see it. 45 minutes of; let me check this lot ma'am,
ma'am let me check this lot, man let me check this lot, hang on a minute,
Valerie, let me check this lot, they tell me that they had scrapped the Jeep
the day before, which was the day I first called for inquiry, and spent the
next two hours trying to upsell me to $10000 to $20,000 more than what I
told them I wanted to spend. this Jeep is still on their website and it is not
in their possession. they scrapped it to wholesale because it did not pass
safety inspection for the road! they really upset me, knowing I drove 2
hours and then tried to upsell me up to $20,000 more than what I wanted
to spend. I am not happy with Lakeland Chrysler Dodge Jeep and I won't
shop there and I will not let any of my friends shop there either!!! I feel like
it was a bait and switch. Because the Jeep is still on our website as of
this morning, and they don't even have it they scrapped it. thank you
Feb 12, 2018
Response from current dealership:
Hi Valerie, we are so sorry you had to experience this. We apologize for the inconvenience and taking time away from your day. Our website does not update automatically when a vehicle has been sold. We are working on improving our inventory, to make it easier for our employees and customers. We should have searched deeper to verify that information for you, we a very sorry again. If you need any further assistance with anything please do not hesitate to reach out to our Customer Service Manager Jennifer at 863-687-2501 ext 364. Thank you
Feb 7, 2018
Response from current dealership:
Hi Daytona98, it is very unfortunate we couldn't make a deal. We hope you found what you're looking for and if you ever decide to give us another chance we would love your business. Thank you!
Salesman was rather rude. They add extra fees and then provide excuse after excuse. This dealer has shady practices. Be careful and review the numbers
Feb 7, 2018
Response from current dealership:
Hi Davec248, you're absolutely right! Always ask for a breakdown, we would be more than happy to go over the breakdown for you. Let us know if you need a breakdown of what you were charged for and if we made any mistakes we would take care of that for you, feel free to contact our Customer Service Relations Manger for further assistance, Jennifer 863-687-2501 ext 364. Thank you
Dec 13, 2017
Their prices are lower than everyone, but it shows. Very unhelpful staff
(couldn't get an answer on whether damage to their certified pre owned
truck was covered), and they will rip you a new one for your trade, offered
nearly 4000 below blue book. If you buy new and don't trade I'd
recommend. Otherwise, avoid at all costs.
Feb 8, 2018
Response from current dealership:
Hi Christian, we are so sorry you didn't leave a very happy customer. We are always working hard towards making a deal with out customer. Thank you for mentioning our competitive prices!
Great experience. The staff did a great job with answering any questions that I had. Also, the car buying process was very smooth. I definitely recommend the dealer to anyone for future car purchases.
Feb 8, 2018
Response from current dealership:
Hi Wana01, thank you so much for your feedback and 5 star review! And remember, when your refer someone to your Sales Consultant, you will receive a $100 visa gift card!
Feb 8, 2018
Response from current dealership:
Hi Bill, this means a lot to us, knowing that we tried very hard to help you and make a deal. Thank you!
I wish I had read further down on the reviews. This dealer pulled the same
bait and switch with me.
After contacting the dealer on Car Gurus and getting an email from Amy
saying the Jeep Renegade was in stock, I decided to call the dealer after
seeing the reviews that sometimes the vehicle was not in stock. On the
phone, Crystal said it was available and set up an appointment for the
morning.
Then in the morning, I asked about the vehicle via text and nothing was
said about it being unavailable. When I got there, the salesman said the
Jeep needed parts that were on back order. I should have left then, but I
was already there, and I test drove a couple vehicles. The sales manager
tried to convince me to take home a car I didn't like then said they would
try to find me a vehicle I liked. I asked about the Renegade, and the
manager said the Jeep was missing a part that had been on back order for
a month. I did not like these tactics and will not return.
Nov 3, 2017
I was contacted immediately however I'm still looking.
Feb 8, 2018
Response from current dealership:
Hi Heather, I know we are a little late responding, but if you are still on the market for a new vehicle,do not hesitate to contact us. To get started please call our Customer Service Manager Jennifer 863-687-2501. Thank you
Oct 10, 2017
Manipulative staff members as well as prices. Along with listing cars that
they do not have, the prices they advertise are never accurate; they make
them cheap so you'll come in and they'll either say the car has already
been sold or that the price is much higher.
They continued to spam my phone with calls and voicemail's multiple times
a day until I blocked them.
Very unprofessional, would not recommend.
Sep 22, 2017
we couldn't make a deal. they woudn't give a resonable trade in for my truck another dealer gave me 40% more than they offered
they wont stop emailing me now
Sep 11, 2017
The car was unavailable. The internet salesgirl was thorough n pleasant n made follow through calls pronto.
Rick in sales was great. They do have something called a "reconditioning
fee", which is car salesman for pay us more money. Amounted to $750 or
so. But the pricing of the car was competitive. My main problem was that
since I had a difficult title, it was complicated. But no one told me how
complicated it was going to be until after I had already signed everything.
Then it was on my head to do all of the footwork. Finance didn't give me
a shred of paperwork, i.e. registration, bill of sale. Didn't get me the
odometer statement that would allow me to complete the titling. This is
definitely a you get what you pay for kind of place. Good prices (and Rick
was great) but otherwise, about the worst finance service I have run
across. Had they had a better attitude it would have been OK, but there
was a wide patch of arrogance that was unmistakable. Buyer beware.
Aug 7, 2017
Car was not accurately advertised. The car was not new, had 35 k miles and was advertised with a premium trim package
Aug 3, 2017
Fast response and then nothing for the follow up question. Four days and
counting.......
Jul 29, 2017
Quick response, very friendly. I am still deciding on which jeep I
wanr
Jul 28, 2017
They are very good on following up with customer
Jul 27, 2017
Prompt reply
Jul 27, 2017
They did respond quickly.
As far as listening to are needs, well the car sold it self.
We did feel rushed and did not get what were told we were getting for our trade. With all the excitement we signed the papers and drove away. After a few days I was going over the paper work and realized what had happened . Never sign anything until you read it all !!!!
(SHAME ON ME) The dealership called to ask me to mail the title for the trade, which I did. While I was on the phone with him, I told him what happened and asked to speak to the salesman. It has never happened!! Typicall car dealership I WOULD DO BUSINESS WITH THEM AGAIN signed: another victim
Jul 19, 2017
David and the whole team went above and beyond to help us and got us an outstanding deal...
Jul 17, 2017
didn't have the truck as advertised. continued to pester me with calls and emails. thumbs down.
Jul 4, 2017
Very helpful, accommodating.
Jun 29, 2017
Every question was answered.
Jun 29, 2017
Very responsive
Jun 28, 2017
Good
Jun 25, 2017
Very responsive.
Jun 21, 2017
We scheduled an appointment to see the vehicle for Sunday, they called the night before to confirm the appointment. I drove down from Orlando on my only day off to find out they sold it 2 days ago. So of course they tried to talk me into a newer vehicle. Very disappointed wasted my whole day and was never able to get a vehicle.
Jun 20, 2017
Response was prompt, car was already sold
Jun 13, 2017
They contacted me a few hours AFTER they sold me the car for $8,999. I
feel that I was cheated by the dealership. It should not have been
advertised for 7,999 if they were going to sell it for 8.999. Very unhappy with
them.
The car on the other hand, is perfect for my son. He loves it.
Jun 13, 2017
Response from current dealership:
It fully discloses the 999 dealer fee We Thank you for your business
Jun 10, 2017
Fast response
May 23, 2017
They really treat you well and the most important thing is with respect. They don't push or try to sell without considering your expectation. The salesman's Mr. Shawn Parise and Mr. Michael Peralta were great during the process. Keep the Good Job!!!
May 25, 2017
Response from current dealership:
Ricardo thanks so much for the awesome four stars !!!
May 18, 2017
Vehicle was posted wrong but they were up front about it and are going to let me know if what I'm looking for comes in
May 15, 2017
Response from current dealership:
Guruk1w8, Thanks so much for the awesome five stars!!!
May 12, 2017
I contacted the seller and was responded to promptly.
However, when I asked a question; that being "why was
it so cheap?" She never responded back. Amy was her
name.
May 15, 2017
Response from current dealership:
Michael, We are sorry for the miscommunication. Amy is reaching out to you right away. If you have any questions or concerns please reach out to our customer relations manager Kayla Devine. Kayla be reached at 863-687-2501
May 8, 2017
Called talked to 2 different people was asked to come in and discus price with a manger only to get there to be ambushed by an over eager sales person named Will. To get inside for a manager to tell us the truck i came to see went to auction a week ago. I would walk before i bought anything off them system made me give a star to me zero stars
May 11, 2017
Response from current dealership:
Hi Doug ,
If you could spare a few moments out of your day our Customer Relations Manager Kayla Devine. would really like to talk in regards to your recent sales experience and address any concerns or issues. Kayla can be contacted at (863)687-2501.
If you could spare a few moments out of your day our Customer Relations Manager Kayla Devine. would really like to talk in regards to your recent sales experience and address any concerns or issues. Kayla can be contacted at (863)687-2501.
May 3, 2017
Shawn is a real asset to this company! He was very pleasant and although we couldn't work with him the whole time he did everything he could to make sure we had a great experience! He was very responsive and we really appreciate everything he did for us! Thank you Shawn!
May 12, 2017
Response from current dealership:
Kristi, Thanks so much for the awesome review for Shawn. He is a great asset to the team. Please do not hesitate to let us no how we can be of help at anytime!
Apr 12, 2017
Bad experience. Manager called me two times to come in that day to look at a car. Drove an hour to get there to find out they sold the car the day before.
Apr 21, 2017
Response from current dealership:
Hi Jerome,
We always like our customer to know that we value their time and we do apoliguse for the vehicle no longer being available when you came in. If you have any other questions or concerns our Customer Relations Manager Stacy Lague would like to address them. Stacy can be contacted at (863)687-2501.
We always like our customer to know that we value their time and we do apoliguse for the vehicle no longer being available when you came in. If you have any other questions or concerns our Customer Relations Manager Stacy Lague would like to address them. Stacy can be contacted at (863)687-2501.
Apr 8, 2017
I went to see a toyota sienna when I got there!!the sales man told me it was sold and another person told me it was going to check if they still have it!!and cargurus stil have it in the website.
Apr 21, 2017
Response from current dealership:
Hi Red Dragon,
We do apoliguse for the confusion while shopping at our new facility and would love the opportunity to earn your business in the future. Our Customer Relations Manager Stacy Lague would really like to talk more in regards to your recent visit. Stacy can be reached at (863)687-2501.
We do apoliguse for the confusion while shopping at our new facility and would love the opportunity to earn your business in the future. Our Customer Relations Manager Stacy Lague would really like to talk more in regards to your recent visit. Stacy can be reached at (863)687-2501.
Mar 28, 2017
price was increased at signing....forced into extended warranty and wasn't
needed finding out after the fact...no return calls from finance to address
concerns
Apr 21, 2017
Response from current dealership:
Hi RJ,
If you could spare a few moments out of your day our Customer Relations Manager Stacy Lague would really like to talk in regards to your recent sales experience and address any concerns or issues. Stacy can be contacted at (863)687-2501.
If you could spare a few moments out of your day our Customer Relations Manager Stacy Lague would really like to talk in regards to your recent sales experience and address any concerns or issues. Stacy can be contacted at (863)687-2501.
Feb 18, 2017
Good
Feb 28, 2017
Response from current dealership:
Thanks for the five star review Alvin!
Feb 16, 2017
Anyone that you speak with will not listen to what you say. Its
so bad that its funny, will not buy a car from this dealership.
They also will not give a carfax report on any cars that you are
interesting in purchasing. I just would have expected a little
more professionalism and honesty when shopping for a car.
Feb 25, 2017
Response from current dealership:
All of our vehicles have car fax reports All you have to do is click on the
Auto check box and it comes up. The auto check box located next to every
Picture
Auto check box and it comes up. The auto check box located next to every
Picture
Feb 13, 2017
The car I wanted was sold but they offered to contact me if they get another one.
Feb 16, 2017
Response from current dealership:
Thanks for taking the time to send us this great review Vionka!
Feb 11, 2017
The dealer was good to work with we bought a Durango
Feb 15, 2017
Response from current dealership:
Thanks for the four star review Robert!!!!
Feb 3, 2017
This jeep has a blown motor. They are going to raise the price $5,000 after
they fix it. Plus I had a very bad experience dealing with this dealership.
Feb 6, 2017
Response from current dealership:
Hi Debbie,
Thanks for taking the time to send us this review in regards to your recent sales visit. We would like if you can spare a few moments to talk to our Customer Relations Manager Stacy Lague to see how she could answer any additional questions or concerns you might have.You can reach Stacy at (863) 687-2501.
Thanks for taking the time to send us this review in regards to your recent sales visit. We would like if you can spare a few moments to talk to our Customer Relations Manager Stacy Lague to see how she could answer any additional questions or concerns you might have.You can reach Stacy at (863) 687-2501.
Jan 25, 2017
Dealer have the correct vehicle on this site, but the wrong trim. We have ask them before we drove from Kissimmee to lakeland about the trim, and they told us that it's an sl, but it was a different vehicle. It's not an sl, it's a S trim.
Feb 1, 2017
Response from current dealership:
We thank you for taking the time to send us this review in regards to our online products. Our company is working hard to address all these online glitches. If you have any other questions or have any ideas to help us better server you in the future please contact our Customer Relations Manager Stacy Lague at (863)687-2501.
Jan 24, 2017
Response from current dealership:
Thanks for the Awesome review Albert!!
Jan 18, 2017
to far away very courtesy and helpfilul
Jan 23, 2017
Response from current dealership:
Thanks for taking the time to send us this four star review Kevin!
Jan 13, 2017
Lied about having the car. Lied about having a similar car. In fact, lied on which direction to turn when exiting the freeway.
Jan 16, 2017
Response from current dealership:
Hi Michael,
Thanks for taking the time to send us this review and also telling us about issues that we need to address for our future customers. Our customer Relation Manager Stacy Lague would really like to talk to you in regards to your sales visit. You can contact Stacy at (863)687-2501.
Thanks for taking the time to send us this review and also telling us about issues that we need to address for our future customers. Our customer Relation Manager Stacy Lague would really like to talk to you in regards to your sales visit. You can contact Stacy at (863)687-2501.
Jan 13, 2017
The Kings of bait and switch. We called about an advertised
vehicle. My husband drive 90 minutes to see it after being told
it was still available. It was no where to be found. Two weeks
later they are still advertising the same vehicle knowing
Full well it is not in their posession Read all the reviews and
see how they do this over and over
They advertise cars that the know are not on their lot. Don't do
business with these people.
Jan 20, 2017
Response from current dealership:
Hi Lauren,
Thanks for taking the time to send us this review in regards to your recent sales experience. We are extremely sorry to hear that when you arrived at our facility we were unable to locate the vehicle you drove in to look at. If you could take time out of your day our Customer Relations Manager Stacy Lague would really like to discuss this matter more. You can contact Stacy at (863)687-2501.
Thanks for taking the time to send us this review in regards to your recent sales experience. We are extremely sorry to hear that when you arrived at our facility we were unable to locate the vehicle you drove in to look at. If you could take time out of your day our Customer Relations Manager Stacy Lague would really like to discuss this matter more. You can contact Stacy at (863)687-2501.
Jan 11, 2017
Saw the car on CarGurus. Called and asked if it was still
there. They said it was. Called the next day before making
the drive out there. They said it was still there. Told them I
would be there in one hour which I was. Salesperson did
not know anything about me calling but asked us to get in a
car to drive around with him to look for it. Drove up and
down a giant lot looking for it. He did not know the color or
the number. We looked it up for him. Still could not find it.
He drove back to the dealership and asked us to wait in the
car. After ten minutes I walked into the dealership and asked
him what was going on. He told me they were looking for it.
I don't understand if you knew I was coming and I had called
twice you would know know where the car was. I told him I
was leaving. He said as I walked out the door they were still
looking for it. That sounded as if something was not quite
right with me. My son and I drove off and went to another
dealer where we bought a car that afternoon. I felt as if we
were being taken advantage and I don't have time for that.
Jan 16, 2017
Response from current dealership:
Hi Rebecca,
We are sorry to hear that you had a bad sales experience and also we wanna thank you for taking the time to send us this review.If you could spare a few moments out of your day our Customer Relations Manager Stacy Lague would really like discuses your recent visit.You can contact Stacy at (863)687-2501.
We are sorry to hear that you had a bad sales experience and also we wanna thank you for taking the time to send us this review.If you could spare a few moments out of your day our Customer Relations Manager Stacy Lague would really like discuses your recent visit.You can contact Stacy at (863)687-2501.
Jan 11, 2017
Very poor service, I drove 130 miles to make my test drive appointment dealing directly with the supposed director of internet sales and the manager of internet sales. I was told to ask for director Crystal when I arrived in an email, she was out sick. I said to the floor salesman, Erica the manager of internet sales also was involved. She couldn't be located. Then the salesman went off to locate the keys and vehicle. After a short while he returned and said the vehicle had just been put on the truck and sent to auction just before I arrived. Imagine that ! They wanted to sell me something else.
Jan 20, 2017
Response from current dealership:
Hi Lee,
We do apologize for not having the car located and staged upon your arrival time . Things that you stated in your review are concerns that we are working hard on putting into process to better serve our future guest. So we thank you for taking the time to send us this review. If you have any other questions or ideas our Customer Relations Manger Stacy Lague would really like to hear and or address them. Stacy can be reached at (863)687-2501.
We do apologize for not having the car located and staged upon your arrival time . Things that you stated in your review are concerns that we are working hard on putting into process to better serve our future guest. So we thank you for taking the time to send us this review. If you have any other questions or ideas our Customer Relations Manger Stacy Lague would really like to hear and or address them. Stacy can be reached at (863)687-2501.
Dec 31, 2016
First they told me the car is still available.
When we arrived it was not even there.
They did this twice.
They just want to get you in the dealership to buy another more expensive
vehicle.
NEVERagain.
Jan 5, 2017
Response from current dealership:
Hi Hans,
We apologize for not having the vehicle that you where inquiring about on site. We are working hard hard to expand our pre owned inventory to better service our sales customers in the future. If you have any other questions our concerns our Customer relations Manager Stacy Lague would love to find an answer or solution to you problems. You can contact Stacy at (863)687-2501.
We apologize for not having the vehicle that you where inquiring about on site. We are working hard hard to expand our pre owned inventory to better service our sales customers in the future. If you have any other questions our concerns our Customer relations Manager Stacy Lague would love to find an answer or solution to you problems. You can contact Stacy at (863)687-2501.
Dec 26, 2016
She explains about the truck, and any and all information she receives
about it (including price drop) will be passed on.
Jan 5, 2017
Response from current dealership:
Hi Emliyn,
Thanks for the four star review! Our customer Relations Manager Stacy Lague would really like to talk to you and see how we could earn a five star review in the future. You can contact Stacy at (863)687-2501.
Thanks for the four star review! Our customer Relations Manager Stacy Lague would really like to talk to you and see how we could earn a five star review in the future. You can contact Stacy at (863)687-2501.
Dec 19, 2016
Terrible, I called before I left they said truck was on lot, drive hour plus, and they have no truck
Jan 5, 2017
Response from current dealership:
Hi Zach,
We are sorry to hear that when you arrived that we no longer had the truck that you inquired about. We are working hard to over stock our inventory so this issues are no longer. If you have any other questions or concerns you can contact our customer Relations Manager Stacy Lague at (863)687-2501.
We are sorry to hear that when you arrived that we no longer had the truck that you inquired about. We are working hard to over stock our inventory so this issues are no longer. If you have any other questions or concerns you can contact our customer Relations Manager Stacy Lague at (863)687-2501.
Great seller, but too slow service and poor financing options with a high interest rate.
Jan 5, 2017
Response from current dealership:
Thanks for the awesome five star review!
Oct 18, 2016
Biggest liar on the internet never produced the truck said it was
in detail shop 2 weeks ?
Jan 5, 2017
Response from current dealership:
Hi Elvis,
We apologize for not being able to sell you the car that you where interested in. We are working hard to put or processes in order to better serve our guest at our new facility. If you have any other concerns or questions please contact our customer Relations Manager Stacy Lague at (863)687-2501.
We apologize for not being able to sell you the car that you where interested in. We are working hard to put or processes in order to better serve our guest at our new facility. If you have any other concerns or questions please contact our customer Relations Manager Stacy Lague at (863)687-2501.
This Dealer is one of the worst dealer ever. They advertised a price which when you go see them, they increase the price by $ 2,000. Then as if that was not enough, they would not sell you the car unless you trade-in your old car then they will tell you that the car that you were trying to buy did not pass emission and want you to sell you cheap brand car like old Subaru!!!! I call them several times before driving there to confirm that the car has been inspected. Their scam is to get you to their office by advertizing a lower price, then trying to convince you to sell your car and offering a car way worse. Please RAN AWAY FROM THIS DEALER WHILE YOU CAN. I don't usually make review but I had for this dealership.
Jan 5, 2017
Response from current dealership:
Hi Kemma,
We do apologize for not being able to sell you the car that you inquired about. And we also thanks you for taking the time to send us this review, If we never heard our the bad issues then we would never know where tot start to fix the problems. If you have any other questions or any other ideas please contact our Customer Relations Manager Stacy Lague at (863)687-2501.
We do apologize for not being able to sell you the car that you inquired about. And we also thanks you for taking the time to send us this review, If we never heard our the bad issues then we would never know where tot start to fix the problems. If you have any other questions or any other ideas please contact our Customer Relations Manager Stacy Lague at (863)687-2501.
Sep 8, 2016
Even though I did not buy a truck there they are great people to work with my experience with them was fantastic very patient very very helpful deafly going to be with them in the future
Jan 5, 2017
Response from current dealership:
Thanks for taking the time to fill out this awesome five star review Joe!
Sep 4, 2016
Made an appointment, drove 90miles and sub had been sold already. Non professional environment
Jan 5, 2017
Response from current dealership:
Hi Gus,
We are sorry that you had to drive such a distance in order to arrive and find out that the car was already sold. We are working hard at processes to ensure that things like this no longer happen. Our Customer Relations Manager Stacy lague would really like to talk to you and see how we could earn your business in the future. you can contact Stacy at (863)687-2501.
We are sorry that you had to drive such a distance in order to arrive and find out that the car was already sold. We are working hard at processes to ensure that things like this no longer happen. Our Customer Relations Manager Stacy lague would really like to talk to you and see how we could earn your business in the future. you can contact Stacy at (863)687-2501.
Sep 1, 2016
Talked to manager directly about vehicle on the phone. She assured it was inspected and available. When I arrived, I was told it had not passed inspection and would not be sold. Manager had not even checked vehicle status and lied to get me to visit the dealership.
Jan 5, 2017
Response from current dealership:
Hi Judah,
We are sorry to see that you had a bad experience at out new facility. We are working hard at addressing all of our issues that occur in sales and service.If you have any other questions or concerns please contact our Customer Relations Manager Stacy Lague at (863)687-2501.
We are sorry to see that you had a bad experience at out new facility. We are working hard at addressing all of our issues that occur in sales and service.If you have any other questions or concerns please contact our Customer Relations Manager Stacy Lague at (863)687-2501.
Aug 15, 2016
I when there to check the car and the sales associate wasn't there, I drove 1 1/2 hours to get there and the car wasn't there to. Horrible experience I do not recommended this dealer at all.
Jan 5, 2017
Response from current dealership:
Hi Jose,
We do apologize for the car no longer being available when you reached our facility. We are working on fixing issues like this and would really like if our Customer Relations Manager Stacy Lague could speak to you in regards to your visit. You can contact Stacy at (863)687-2501.
We do apologize for the car no longer being available when you reached our facility. We are working on fixing issues like this and would really like if our Customer Relations Manager Stacy Lague could speak to you in regards to your visit. You can contact Stacy at (863)687-2501.
Aug 14, 2016
The sales associate was very helpful and contacted me right away. She also took pictures of the car for me since I would be coming from so far away.
Jan 5, 2017
Response from current dealership:
Thanks for the four star review Kindra!
Aug 14, 2016
Cars are over priced and they only offered me half on my trade in that another dealership did. Their motto is to move more inventory, lower prices. Yeah right. I would never consider them again, staff was rude.
Jan 5, 2017
Response from current dealership:
Hi Tyler,
We never like to hear that any of our guest leave our facility unhappy or disappointed. Our Customer Relations Manager Stacy Lague would really like to discuss this recent visit.You can contact Stacy at (863)687-2501.
We never like to hear that any of our guest leave our facility unhappy or disappointed. Our Customer Relations Manager Stacy Lague would really like to discuss this recent visit.You can contact Stacy at (863)687-2501.
Jan 5, 2017
Response from current dealership:
Thanks for the amazing five star review Collin!
Jul 23, 2016
Timely response and professional
Jan 5, 2017
Response from current dealership:
Thanks for the four star review Tony!
Jul 4, 2016
I asked a simple question via email. What I got was two calls from two
different sales people, an email that did not answer my question, and two
calls from the internet sales manager, all in one day.
Way too many calls, I had to ask the question again to get an answer, and
the second sales person seemed unaware that the first sales guy had
already called me.
Jan 5, 2017
Response from current dealership:
Hi Austin,
Thanks for taking the time to fill out this review and showing us an area we need to improve in. We never want to come off as pushy but always as attentive of our customers needs while looking for a new vehicle.
Thanks for taking the time to fill out this review and showing us an area we need to improve in. We never want to come off as pushy but always as attentive of our customers needs while looking for a new vehicle.
Jul 1, 2016
contacted me but did not give me the info i was looking for.
Jan 5, 2017
Response from current dealership:
Hi Dennis,
We are sorry to see that we couldn't provide you with all the answers to your questions. If you had any unanswered questions our Customer Relations Manager Stacy Lague would love to figure them out. You can contact Stacy at (863)687-2501.
We are sorry to see that we couldn't provide you with all the answers to your questions. If you had any unanswered questions our Customer Relations Manager Stacy Lague would love to figure them out. You can contact Stacy at (863)687-2501.
Denise was extremely helpful. She listened to my every need and was able to locate the vehicle I was looking for. She also offered other vehicles that met my criteria. There were no pressure sales involved just pure honesty and helpfulness. I am very happy with this dealership especially with Denise who really helped in my search .
Jan 5, 2017
Response from current dealership:
Thanks for the five star review Nikko!!
Jun 19, 2016
Same old bait and switch, The truck I was inquiring on "was sold, but we
have other trucks to look at" the ad read Lakeland Dodge, it is Lakeland
Dodge Chrysler Jeep. I did purcahse a car from them in 10/2014 and would never go back, I
would not even send someone I do not like to this dealer. MY Original review was removed due
to the terms and conditions of CarGurus, The dealer lacked empathy, and action to resolve
what occured with my purchase. So STAY far away from this dealer Ppl.
Jan 6, 2017
Response from current dealership:
Hi Linda,
We are sorry to hear that you left our facility so unhappy. If you could spare a few moments our Customer Relations Manager Stacy Lague would really like to see if we could earn your business back as a valued customer. You can reach Stacy at (863)687-2501.
We are sorry to hear that you left our facility so unhappy. If you could spare a few moments our Customer Relations Manager Stacy Lague would really like to see if we could earn your business back as a valued customer. You can reach Stacy at (863)687-2501.
Jan 27, 2016
Prompt response. However, the low price
is only if you qualify for various discounts
eg student, military, realtor, space station
astronaut, etc. otherwise full MSRP.
Found local dealer and paid 33,400 for a
fully loaded 24W at Karl Malones Jeep in
Heber, UT. Seemed like a nice guy
though
Jan 6, 2017
Response from current dealership:
Hi Martin,
We really appreciate you taking the time to send this review and letting us know where we need to address certain issues.If you have any other questions or concerns our Customer Relations Manager Stacy Lague would love to hear them. You can contact Stacy at (863)687-2501.
We really appreciate you taking the time to send this review and letting us know where we need to address certain issues.If you have any other questions or concerns our Customer Relations Manager Stacy Lague would love to hear them. You can contact Stacy at (863)687-2501.
Jan 5, 2016
Grear
Jan 6, 2017
Response from current dealership:
Thanks for the five star review Betty!
Nov 7, 2015
Terrible they're trying to sell a car for
30,000. When they brought the price
down to 27,592 and nobody is still
buying it cause its 4yrs old For way too
much money. Why buy a car for that
much when you can get a brand new
one for a few thousand dollars more.
Sorry I know cars. I sold cars and your
not screwing me. Good luck trying to
sell it. I'll just watch it sit there and
depreciate. My offer was good and they
refused
Jan 6, 2017
Response from current dealership:
Hi Rich,
Thanks for taking the time to send this review and letting us know about how you feel in regards to our pre owned pricing. If you have any other questions Our Customer Relations Manager Stacy Lague would really like to hear them. You can contact Stacy at (863)687-2501.
Thanks for taking the time to send this review and letting us know about how you feel in regards to our pre owned pricing. If you have any other questions Our Customer Relations Manager Stacy Lague would really like to hear them. You can contact Stacy at (863)687-2501.
Aug 30, 2015
They responded to my requests. I
found a better deal at a different
dealer.
Jan 6, 2017
Response from current dealership:
Thanks for the four star review Josh!
Aug 5, 2015
Tried to work with us, but could not make the deal we needed.
Jan 6, 2017
Response from current dealership:
Hi Mark,
We are sorry to hear that we couldn't make a deal on a vehicle. Hopefully in the future we can earn your business at our new facility.
We are sorry to hear that we couldn't make a deal on a vehicle. Hopefully in the future we can earn your business at our new facility.
Aug 3, 2015
Initial response was slow, but I reviewed the vehicle in person anyway. Car was decent, but after almost $2000 in dealer costs and fees on a $6000 car... ridiculous!
Jan 6, 2017
Response from current dealership:
Hi Susan,
We are sorry to see that we could put you in a vehicle and hope in the near future that we could earn your business.
We are sorry to see that we could put you in a vehicle and hope in the near future that we could earn your business.
Jul 8, 2015
I purchased the advertised vehicle
below the listed price. Everyone at
Lakeland Dodge was very kind and
helpful. I would purchase from them
again
Jan 6, 2017
Response from current dealership:
Thanks for the awesome review Cherry!!!
Jul 1, 2015
Over all very good,
Jan 6, 2017
Response from current dealership:
Thanks for the four star review Per!
Jun 2, 2015
3 Lakeland folks communicated with me
via email, and, after a while, I learned
which one would really answer my
questions. I emailed questions about a
particular vehicle over a period of 2 to 3
weeks, and only have 1 or 2 remaining
unanswered queries. I assume they
sold the vehicle by now. I live in another
state, so needed questions answered
quickly so I could plan a trip to Florida if
I felt this was the car for me. My main
complaint is slow question answering
and their website not getting good
photos online, which would have shown
me 75% of what I needed to know.
Jan 6, 2017
Response from current dealership:
Hi Deborah,
Thanks for taking the time to send us this review and letting us know about our online photo issues. If you could spare a few moments our Customer Relations Manager Stacy Lague would really like to talk in regards to your online sales experience. You can contact Stacy at (863)687-2501.
Thanks for taking the time to send us this review and letting us know about our online photo issues. If you could spare a few moments our Customer Relations Manager Stacy Lague would really like to talk in regards to your online sales experience. You can contact Stacy at (863)687-2501.
Apr 13, 2015
Was not happy with the story made up by one of the sales people about my payments.
Jan 6, 2017
Response from current dealership:
Hi Angel,
We never want our customers to feel discouraged or unsatisfied when they leave our facility. If you could spare some time our Customer Relations Manager Stacy Lague would really like to ask you some questions in regards to your sales experience. You can contact Stacy at (863)687-2501.
We never want our customers to feel discouraged or unsatisfied when they leave our facility. If you could spare some time our Customer Relations Manager Stacy Lague would really like to ask you some questions in regards to your sales experience. You can contact Stacy at (863)687-2501.
Apr 10, 2015
Honest
Jan 6, 2017
Response from current dealership:
Thanks for the review Nigel!
Mar 31, 2015
Had to call several times and nobody
wanted to help over phone.
Jan 6, 2017
Response from current dealership:
HI Heather,
We are sorry to hear that we couldn't assist you via phone. If you could spare a few moments our Customer Relations Manger Stacy Lague would really like to a little bit more in regards to your experience. You can contact Stacy at (863)687-2501.
We are sorry to hear that we couldn't assist you via phone. If you could spare a few moments our Customer Relations Manger Stacy Lague would really like to a little bit more in regards to your experience. You can contact Stacy at (863)687-2501.
Mar 21, 2015
Good car Good deal!!! One of the best
decisions I have made buying from
lakeland dodg
Jan 6, 2017
Response from current dealership:
Thanks for the awesome five star review Heath!!!
Mar 20, 2015
All staff was friendly and hospitable. They answered every question I had. Saleman was diligent in helping me with several issues along the way. I am a proud owner of a '08 Eddie Bauer Explorer! Couldn't be happier !!
Jan 6, 2017
Response from current dealership:
Thanks for the five stars Sharon!!!
Mar 17, 2015
Quick response. Although vehicle was
sold when I was to go look at it. I did get
a call back about the vehicle being sold.
Very professional. .
Jan 6, 2017
Response from current dealership:
Thanks for the amazing five star review Steven!
Dec 18, 2014
Dealer was prompt and efficient
Jan 6, 2017
Response from current dealership:
Thanks for the four stars Vinood!
Oct 26, 2014
Dealer called me to come over after having my credit report and
trade in specifics. The place was run down makes you feel like
you are in a run down bus station . It was dingy, trash everywhere,
and the receptionist was continuously arguing with someone or
several someones while I was there about their purchase(s). In
any event I told them what I could pay and they kept coming back
to me with higher amounts, straight up thieves go somewhere
else.
Jan 6, 2017
Response from current dealership:
Hi Patrick,
We are extremely sorry to hear that you had a bad experience while buying a vehicle.
We are moving into a state of the art facility the summer of 2016 and these issues will be no more. If you have any other questions or concerns our Customer Relations Manager Stacy Lague love would love to address and fix them. You can contact Stacy at (863)687-2501.
We are extremely sorry to hear that you had a bad experience while buying a vehicle.
We are moving into a state of the art facility the summer of 2016 and these issues will be no more. If you have any other questions or concerns our Customer Relations Manager Stacy Lague love would love to address and fix them. You can contact Stacy at (863)687-2501.
Jan 6, 2017
Response from current dealership:
Thanks for the five star review Jodie!!!
Sep 25, 2014
of back and forth didn't make my first car buying
easy . Barley could get them to put gas in the car I
bought
Jan 6, 2017
Response from current dealership:
Hi Jacob,
We are sorry to hear that you had a bad sales buying experience with us. We never like to hear that our customers leave our facility unsatisfied. If you could contact our Customer relations Manger Stacy Lague at (863)687-2501 she would really like to discuss all the issues.
We are sorry to hear that you had a bad sales buying experience with us. We never like to hear that our customers leave our facility unsatisfied. If you could contact our Customer relations Manger Stacy Lague at (863)687-2501 she would really like to discuss all the issues.
Sep 24, 2014
The dealer fees at this business forced me to look and buy at another location.
Jan 6, 2017
Response from current dealership:
Hi Steve,
We do apologize for any confusion while trying to buy a vehicle from our facility. Our Customer Relations Manger Stacy Lague would really like to talk more about your visit. You can contact Stacy at (863)687-2501.
We do apologize for any confusion while trying to buy a vehicle from our facility. Our Customer Relations Manger Stacy Lague would really like to talk more about your visit. You can contact Stacy at (863)687-2501.
Aug 26, 2014
It was very helpful
Jan 6, 2017
Response from current dealership:
Thanks for the four star review John!
Aug 10, 2014
car was gone but they were nice
Jan 6, 2017
Response from current dealership:
Thanks for the four stars Todd!!!
Feb 15, 2013
Mixed bag. The dealership itself is barebones and dirty (stained rugs,
dirty walls). The 'no nonsense' Internet pricing still involved a large
degree of nonsense in order to get the price honored. On top of that all
the other bad games were played - had to turn down gap insurance
multiple times, no one wanted to discuss any number other than monthly
payment , etc...
In the end, I'm very happy with the deal, but they didn't make it easy.
Also, coincidence or not, day after my purchase, they no longer list their
Internet special prices on their site.
Jan 6, 2017
Response from current dealership:
Hi Dave,
We are happy to hear that we where able to get you the vehicle that you came in for and at the price you wanted. We are in the process of building a new facility and it will be completed by the summer of 2016 to better serve our customers.
We are happy to hear that we where able to get you the vehicle that you came in for and at the price you wanted. We are in the process of building a new facility and it will be completed by the summer of 2016 to better serve our customers.
Feb 11, 2013
I purchased my car from the dealer over a month ago and the paperwork
for the title and tags are still not completed. They do not return my phone
calls and they keep losing my paperwork. I've already had several issues
with the vehicle. Terrible customer service!
Jan 6, 2017
Response from current dealership:
Hi Mallory,
We are sorry to hear that we haven't made your car buying experience 100%. If you could spare a few moments our Customer Relations Manager Stacy Lague would really love to address all of your concerns. You can contact Stacy at (863)687-2501.
We are sorry to hear that we haven't made your car buying experience 100%. If you could spare a few moments our Customer Relations Manager Stacy Lague would really love to address all of your concerns. You can contact Stacy at (863)687-2501.
Jan 4, 2013
Dealer had delayed response. Already bought a truck by time they
responded
Jan 6, 2017
Response from current dealership:
Hi Lance,
We are sorry to hear that we couldn't contact you in a more timely fashion. We hope that we could earn your business in the future.
We are sorry to hear that we couldn't contact you in a more timely fashion. We hope that we could earn your business in the future.
Oct 6, 2012
I was looking for a specific make/model/color vehicle, and Denise Strickland was very receptive and eager to serve. I did not purchase a vehicle from them, but I would strongly consider it when I am ready to buy.
Jan 6, 2017
Response from current dealership:
Thanks for the awesome five star review Sherri!!!!