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Lakeland Automall
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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1430 W Memorial Blvd
Lakeland, FL 33815
Our Amenities
- free wifi
- Coffee
- water
- On-Site Cafe
- Complete Vehcile Disinfection & Cleaning
- Spacious Wating Areas
- At-Home Delivery
- Complete Online Purchase w/VIP Delivery
- Mobile Service Available
- Maintenance & Repair - Pick up & Delivery
Service Info
Service Hours
Dealer Reviews
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They had a good selection and the sales ppl were friendly and helpful. My only complaint
was, when we were writing up the sale, they added $1995 as a "re conditioning fee" .
There was no mention of this b4 hand. I ended up purchasing the Bronco sport, but I told
them that it was very misleading to operate that way. Just know that what ever they show
their price at, you need to ADD 2k to that.
Jul 8, 2025
Very prompt response to my search and willing to give me information on what they have and found.
Jul 8, 2025
Very good communication and customer focused
Mar 12, 2025
Response from current dealership:
Holly - Thank you for the great rating and kind words. If we can do anything, we're here for you!
Show older dealer reviews 164
We took the car for a drive and within 5 minutes they were calling us … they said the car had nav but it did not. I would not go back!!!
May 11, 2023
Response from current dealership:
All pre-owned vehicle inventory has validated disclaimers that say "verify equipment listed for accuracy", this also could have been verified prior to your test drive. Based on your username for this review, we have no way to validate specific customer information. If you wish to provide further specific information regarding your visit, please contact Lakeland Automall General Manager Tommy Difilippo at tdifilippo@lakelandautomall.com or by phone at 863-577-5253.
Feb 1, 2023
Responded quickly
Oct 27, 2022
The response and information was very detailed. All Customer Service were very knowledgeable about the inventory of the dealer.
Jul 6, 2022
Drove 2 hours to find out the truck was not in good shape.
Jun 20, 2022
Great job by the Lakeland Automall team! Gerrick gave me an itemized breakdown of the whole deal in my inbox, was detail oriented, answered every question with respect and patience, and saw the whole thing through without any pressure or stress. Dawn sealed it with the finance portion and she made it clear what my options were - and got me the best rate! Thank you to the Lakeland Automall team!! 5 stars!!
We had a great experience. We went knowing about dealer fees and “reconditioning” fees so we weren’t surprised and was able to negotiate and still get the vehicle for a great price. Everything went smoothly and the vehicle is exactly what I wanted and as described in their add. Ask fir Nick Young, he was easy to deal with.
Oct 7, 2021
Fast Response Great Communication
Sep 29, 2021
Very good service
Sep 24, 2021
Price was 22500 but wanted to add on 5100 in fee so out door price was 28000
Sep 27, 2021
Response from current dealership:
Jerry - Lakeland Automall pre-owned inventory price online always discloses that it does not include, tax, tag, title, document fee, dealer fee, reconditioning and certification (if selected). All of our inventory is based on "Live Market Pricing" in order to provide the best possible competitive price. We encourage every consumer to search for the same make/model pre-owned and make their purchase decision based on all comparable features and availability. We're disappointed we could not clearly disclose the value of the vehicle you were interested and wish you the best in your vehic
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Bought this Jeep almost completely online! Very responsive and helpful in the whole process
Sep 24, 2021
Response from current dealership:
Thank you for your great rating and review. We're glad our process could make your purchase easy and if we can do anything, don't hesitate to ask... we're here for you!
Sep 6, 2021
Very helpful
Excellent customer service and experience, this is my third purchased car but my first at Lakeland and will absolutely buy from them again in the future. Justin went above and beyond fort family to get this vehicle, not only a great sales person but an amazing person, will treat your purchase as if it was for him that says a lot nowadays on the used car sale business.
Jul 25, 2021
Very helpful sent video of car and answered all questions.
Jul 1, 2021
Dealer was very professional and their customer approach was fantastic.
May 23, 2021
Excellent buying experience.
Apr 30, 2021
This dealer didn’t show the real price of this car. They really charged me $25,500 for what should have been $22,000. And that was the list price, not out the door which was $29,000. You guys need to put the real price.
Mar 24, 2021
I've worked with multiple dealers in the past, and this experience was not great. The communication was vague, the price
points kept changing, and all I asked for was a price that was the firm price and he wouldn't get it to me. I was willing to
come up in price (even though they tacked on $4k of additional fees on to the list price).
Price aside â my parents live in Florida (I'm out of state) and were communicating with him as well as they went to see the
vehicle. Multiple times he told them different things than he told me. i.e. "let's meet in the middle" to them, whereas to me
"we can only come down a couple hundred, we can't just give cars away."
Messages were grammatically incorrect and unprofessional. Would have been willing to pay closer to what they wanted,
but after working with such a degrading (and seemingly misogynistic) salesman â no thanks.
Mar 25, 2021
Response from current dealership:
Katie - We have spoken with John and the managers regarding your purchase needs and terms you had requested. As explained, ALL Lakeland Automall Pre-Owned inventory is updated daily based on LIVE MARKET PRICING which can fluctuate based on market availability and demand. All of our vehicles, in order to meet the prices of competitors, reconditioning and certification fees are in addition to the lowest listed price. All vehicle listings include disclaimers that also indicate the dealer fee and charges that can be added to the asking price if requested by the customer. We apologize that you feel
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Mar 8, 2021
Worst dealership in the area. The used car department management is full of tricks and deceptive selling processes. Would never buy a car from them and recommend you stay away from this dealer. They advertise lowball prices and negotiate with dealer charges for things like oil changes, windshield wipers, and tire rotations at ridiculously high prices. Such a scam
Mar 9, 2021
Response from current dealership:
All Lakeland Automall advertising is transparent and we do not use any “tricks or deceptive selling processes”. We advertise the lowest possible price on all used inventory that is continuously monitored and updated based on market availability of any particular vehicle. This means that listed sale prices do not include reconditioning or certification fees. Many familiar brand resellers do not include these cost in the listing price of the vehicle and may not be offered as an option. We understand every customer wants the best deal at the lowest price and in order to meet the deman
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Mar 5, 2021
They made contact right away and kept me completely updated up including telling me when the
car was sold. This included phone calls daily and emails
Feb 14, 2021
Friendly and helpful.
Jan 30, 2021
Although I didn’t buy a vehicle from them because I dragged my feet to long and missed out on a great deal, I would still rate this dealership with a high rating. Everyone from the person answering the phone to the internet sales team, to the sales man and the manager, were all extremely courteous and professional. I would have loved to do business with them and I wouldn’t hesitate to contact them for my next purchase.
Jan 9, 2021
Very professional and fast response.
Jan 1, 2021
Wrangler was sold. Dealership informed me
that it had sold. And they had other
Wranglers available
Nov 8, 2020
I will never waste my time with this dealership ever again. The floor manager was very rude and not to mention, I drove three hours for this vehicle that I was already approved for. The car was not clean and the car was not in the condition I was told. If you are not local, I do not recommend you wasting your time with this dealership. Even if you are local, I do not recommend this place. You can get a better car somewhere else!
Read the fine print. The price you are seeing from these folks is NOT the actual price. Felt baited and switched. My fault cause I didn’t catch it in the very fine print but if there are set costs that go into the cost like reconditioning and certification, and those costs are KNOWN by the dealer , they should include them in the price. When contacted these charges were still never mentioned. Only after Drivin all the way over and after test drive were they disclosed. Nice people, bad process......
Horrible place. EXTREMELY unprofessional! Drove for 40 min after confirming they have the car. Upon arrival they didn't know what car I was looking for. After a LONG explanation the said they have and will go it to test drive it. After he went the lot back and forth for about 15 min he said that he "can't find it" and it will probably not work out. Save yourself from this terrible experience and go to a professional place of business.
Sep 7, 2020
TREVOR was very accommodating. The assistance there was all superb
Aug 18, 2020
Very good expereience.
Jul 22, 2020
Extremely responsive!
Jul 5, 2020
Very helpful. They had the car ready and waiting for hem I arrived. I was preapproved. J. Allen checked on me while they were processing the paper work and made sure I was comfortable. Normally, being a woman, I would have been treated less than deserved. Not here! It was fast and respectful and I had a couple of laughs along the was with the finance manager. Thank you and it was a great car buying experience
Jun 21, 2020
Quick response to my inquiry
May 17, 2020
They were great I was just a day late of getting the car I wanted.It was sold the day I called.
May 13, 2020
Very professional
May 9, 2020
They were quick to respond and able to answer all my question about the vehicle. Unfortunately the vehicle was sold.
Apr 20, 2020
These 5 stars was earned by Billy. Pleasant negotiating experience and excellent consumer service. He not only brought the car from Lakeland to my county in Hillsborough for a test drive, but to also sign the final papers. Highly recommend Lakeland Automall.
The process for their Internet sales involved no less than four people. The person I ended up speaking with at the dealership was not the person that emailed me or that I talked to on the phone. The sales person was knowledgeable and friendly, Duane, the dealership did not value my trade very highly. I drove one of 3 2017 Genesis G80, and They made an offer which I countered... And they came back with the same offer. I drove an hour and a half and let them know that I left I wasn’t coming back. And they dug their heels in and wouldn’t budge despite me having a preapproved letter, and checkbook in hand. Two days later I drove a 2018 Mazda6 Grand Touring at another dealership, which I purchased.
I just found it odd that there was literally no other customers in the dealership, most dealers I spoke to expect an 85% drop in sales this quarter, AND I drove quite a ways and was preapproved and there was no sense that they really wanted me as a customer.
Apr 16, 2020
Response from current dealership:
Response: Thank you for the opportunity – Our G80 was priced as one of the 3 lowest priced G80’s in the country – We would have loved to have sold you a vehicle, today’s environment is challenging however that does not permit G80’s to be the price of the Mazda6 class vehicle. We are a live market pricing store, we are very transparent on this fact that we price strongly upfront and do not participate in haggling. We believe it provides a better environment for our consumers, unfortunately it is not for everyone. There are still those individuals that prefer negot
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Apr 4, 2020
Best experience, very helpful staff, I’m very happy I bought a 2019 ram 2500 Laramie turbo diesel at the best price
Apr 3, 2020
As you can see from this picture,price listed as $24,998 however the price was actually $1300 more $26,298. The dealership was not honest, just make sure you read all paperwork with a very fine eye. Also when you send them an email with your concerns they do not reply.
Mar 27, 2020
They went out of their way to be helpful and even though I ultimately bought another vehicle I would recommend them.
Feb 9, 2020
I felt great about the way the group got in touch with me and the felt good about it. Great group
Feb 4, 2020
Lakeland Automall was quite helpful in the purchase of the 2017 Sonata.
The negotiations went well and the agreed sale went smoothly .
Be wary of this dealership. They play pricing games. The car was listed at $20,890. I was told the car was not available to test drive due to being in service for inspection. Once the inspection was complete, the price jumped to $24,999. They did say the would honor the original price, but there was a reconditioning cost of $1600 they were not able to waive, along with a $680 dealer fee. I feel I should have been able to negotiate off the original price, instead of them holding firm on that price and trying to make me feel like I was getting a discount. A $1600 reconditioning fee is also outrageous. I recommend finding out all expenses prior to driving to Lakeland.
So much hidden cost has to be added, which makes the listed price a joke.
If you already know the reconditioning price, the certification price and bla bla charges, why don't be upfront about it and add it into your listing.
It's a dirty way of doing business when you show a non-selling price lower on CarGurus just to make it a great deal of CarGurus and appear at the top of the listing whereas you have so much hidden baggage to be added to that price.
I mean seriously I was quoted almost $4000 in additional costs (not including taxes/title/registration) to the listed price on CarGurus. Simply why don't be transparent and add those price to the listed price, you are going to charge it anyhow to list the correct price.
Bad tactics, hate dealers who do that.
Dec 12, 2019
Great
Dec 5, 2019
very helpful and professional actually purchased the van.
Oct 1, 2019
This dealer had the car and everything was accurate and easy. They only problem was that I received messages from about 4 sales people that worked there. Greg was awesome.
Aug 31, 2019
Great service by my sales representative! She provided all possible solutions to me!
Thanks Betty.
Aug 26, 2019
This dealership was horrible. I secured financing and negotiated price over the phone and when I drove 2.5 hours to pick up the vehicle, they sold it right in front of me and then tried to sell me a different, more expensive car. My salesperson didn't have the professionalism to tell me that the vehicle had been sold. He left the office and never came back. Terrible experience.
Aug 6, 2019
Had a appointment at 2:30 to test drive got there only to find out that they sent the truck to auction at noon
Aug 8, 2019
Response from current dealership:
Hello Mike - We just spoke with the used car manager and no vehicles have gone to auction this week. We would like to get more details about your experience. It would be extremely helpful to know your name, the name of the sales rep or people you spoke with, whether you met with a manager and the day that you came to the dealership. Please reach out to Pre-Owned Manager Tommy Difilippo at 863-682-1100 or email tdifilippo@lakelandautomall.com so we can lean more about your visit. Thank you and we look forward to hearing from you.
Car was listed on cargurus at $13,993, but price at the dealer was $14,500. Then it went downhill from there. Refurbishing fee (which just started a couple weeks ago) of $900, certified warranty fee almost $1000, plus dealer fee of $680. I understand the fees are in the fine print, but what is listed at $13,993 becomes over $18,000. Request an out the door price including all taxes and fees before visiting any dealer.
Aug 8, 2019
Response from current dealership:
We apologize that you did not find our pricing competitive. We do advertise the best 'live market' price and disclose fees clearly. Because we do not know the details of your particular situation based on your review, we do offer options for buyers so they can get the lowest possible price if they choose. Reconditioning and Dealer fees are not negotiable, but it is a buyer's choice if they choose a certified protection plan. Providing inventory with an "a la cart" option allows every buyer to choose what they want. Many dealers choose not to recondition vehicles or offer a protection
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Jul 26, 2019
I found him to be very patient....I apologize for not getting back to him but I've been hospitalized since, hoping I may be released today. I'll be in touch after I recover.... thank you for the gift cards...
Aug 8, 2019
Response from current dealership:
Kelly - Thank you for the great rating and review and we are sorry to hear about your situation. We wish you the very best and a speedy recovery. We will be here whenever you need assistance.
Jul 16, 2019
I had my local Ford dealer pull the Carmax report. The vehicle
was in a serious accident. Dealer is not disclosing.
Jul 17, 2019
Response from current dealership:
Thank you for your rating and review. Every pre-owned vehicle has an online CARFAX report available FREE to every customer. There is no charge for this report and it is always freely available. We would like to learn more about your particular experience and get details about your conversations with our teams and any other information you can provide regarding your specific vehicle request. Please reach out to one of our managers, Tommy Difilippo or Robert Aguinaga at 863-682-1100 or email VIP@LakelandAutomall.com at your convenience. We look forward to learning more about your specific experi
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Jul 7, 2019
I was contacted immediately after posting my number.
Jul 17, 2019
Response from current dealership:
JW - Thank you for your rating and review. We believe that reaching out to every customer in a timely manner is essential for great customer service. We hope we were able to provide the information needed and provide a quality experience. If we can do anything, don't hesitate to ask... we're here to help!
Jun 24, 2019
Very good response but they did not have the car I wanted
Jul 17, 2019
Response from current dealership:
Andrew - We're sorry we couldn't help find the vehicle you were requesting but we thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!
The dealer was quick to respond. The vehicle listing was right on point. The dealer had the car cleaned and detailed / waiting for me to drive when I arrived. Staff at the dealership was very friendly and answered all my questions. I would highly recommend them when purchasing a vehicle.
Unscrupulous. Told me they could get me lower interest and payment then they increased my loan by $4,000 adding on warranties and gap insurance. So instead of $15,000 loan at 9% it was a $19,000 loan at 6%.
May 15, 2019
Response from current dealership:
Thank you for your rating and review. We're glad we could get your warranties removed and your rate acceptable. As you know, every part of the purchase process is your decision and if a customer is not happy with heir decision, we will do whatever we can to help make them better about their purchase decision.
Apr 29, 2019
They promised to call me if the car was sold before my appointment to see it. I drove 120 miles that morning and they called me 5 minutes before I arrived to say it was sold the day before! I was very disappointed. They didn't care.
May 3, 2019
Response from current dealership:
Hello Dennis - We apologize that you were not contacted in a timely manner about the prior sale of the vehicle you were interested in purchasing. We would like to know more about your specific situation [who you spoke with, who called about the vehicle, what store, what vehicle], so we can help our teams understand your situation more fully and so this does not happen to other customers. At your earliest opportunity, you can either call 863-577-9255 and speak to Business Development Director Danielle Klonecki or email VIP@lakelandautomall.com with more details so we can investigate your parti
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Apr 28, 2019
They contacted quickly and offered to schedule test drive. I have yet to be able to find time to get there for the drive
Mar 31, 2019
The best car-buying experience I ever had! They were 100% transparent and helpful throughout. John
answered all my questions before I arrived; and when I got to the dealership, my car was ready and waiting. No
one tried to upsell me to something else, they just let me test drive right away and then helped my buy it. They
were great!!!!
Mar 9, 2019
Fast replies awesome team they have .
Feb 28, 2019
Liz was very courteous, professional, helpful
Feb 27, 2019
Great. I bought this car.
Jan 2, 2019
First of all the web presence is a great one. All info about a vehicle is very adequate for a potential to make a good decision. On phone conversation is also great. My questions were answered.....though I don't live in the United States, it feels like you are there yourself making a good choice...
Bought this vehicle. Dealer was straight up and honest. Only complaint is got vehicle home and it was out of alignment. They offered a 40 day warrantee but would not pay for my alignment. Offered s tank of gas instead. Chances I’ll be near enough to Lakeland to take advantage of this offer is slim.
Nov 28, 2018
Very friendly, helpful, and responded every time I emailed them! Highly recommend them!
Nov 6, 2018
They were very quick to respond, and very helpful over the phone. Just found another truck I liked more.
Oct 18, 2018
The sales personnel contacted me and we set up an appointment to view and drive the vehicle. When I arrived the vehicle was clean and ready. After introductions we completed the test drive and went back to the dealership for negotiations. They gave me what I expecting on my trade and the deal was done.
The sales personnel didn't pressure us at all.
Overall, great experience.
Sep 30, 2018
I feel he tried to get us a good trade in but it didn’t happen.
Sep 28, 2018
Great experience! My first time buying a car and they were so incredibly helpful to get me into my dream car!
Sep 11, 2018
They were prompt in calling me back, friendly and professional. This car was in the process of being sold.
Aug 27, 2018
Great communication even though I did not purchase from them.
Aug 24, 2018
Very nice internet salesman.
Aug 10, 2018
Decent Price on Car. Phone representative and in person sales rep were both very nice and responded quickly.
Ad with car details was misleading. Car did not include all equipment listed (back up camera, etc) and manager not willing to compromise a cent even though details were wrong and we had traveled a good distance to purchase the car. Chose to purchase anyway due to it being a reasonable price based on our research for comparable cars, but would most likely not return due to misleading information. Listed as certified, but be aware this only means if you pay an extra grand or so on top of the listed price.
Claim to do 150 point inspection but after getting home discovered that a seat belt does not fasten so will have to get that addressed. They said they will cover it but have to drive all the way back to get it fixed.
Jul 9, 2018
So far going well I get response from now to see if they
come through with a deal I can not resist
They are going up and beond
Jun 12, 2018
Chris was very helpful and eager to answer all my questions. I was pleased with vehicle overall but was considering a manual instead
May 13, 2018
Very good follow up. Offered alternatives.
Apr 21, 2018
Nice follow through. Pleasant staff.
Apr 2, 2018
Not rhe best experience, had to leave the car at shop
after purchase, tried to change vehicles due to issues
with car purchased and they did not want to work with
me on it. Took the car home has an oil leak and brake
issues after their inspections and work performed not
taking it back after that experience.
I recently emailed and asked for information on several new vehicles at the Lakeland "Automall" Ford dealer on 92. I was quickly contacted by James. He was very helpful
in supplying information and sending me everything I asked for. Once at the dealership I drove three slightly different versions of new 2017 and 2018 Mustangs. After
taking a day to think about it I came in the next day and bought one of the three I had driven. Ended up buying a new 2017 Mustang GT Premium that was still the lot and
on sale! I bought the car on a Sunday afternoon. James was off that day but took time to come in and personally make sure I was satisfied with the car and all aspects of
the deal.
Thank you James!
Mar 15, 2018
Response from current dealership:
Thank you for coming to Lakeland Automall Ford and for your recent purchase. We know every buying decision is personal and having options available can sometimes make the process faster. We're glad James could help you and yes, he is dedicated to every customer and goes out of his way to make sure everyone is personally taken care of. if we can do anything, don't hesitate to ask... we're here to help!
Nov 8, 2017
Response from current dealership:
Thank you for your great rating and review. We always like hearing from our sales and service customers and thank you for coming to Lakeland Automall. If we can do anything, don't hesitate to ask... we're here to help!
Oct 31, 2017
Response from current dealership:
Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!
Oct 31, 2017
Response from current dealership:
Thank you for your rating, review and kind words. If we can do anything, don't hesitate to ask... we're here to help!
Apr 20, 2017
good customer service
Apr 19, 2017
My experience with Lakeland automall and with hank and staff was amazing,and if i ever need another car this is where I'll be going. Thanks gentle men you all are the best
Dec 5, 2016
Salesman was nice Scott , Ralph manager would not budge on price, it is what it is ! Dealer fee added, gov't fee added ,tax ,tittle fee plates & paperwork ,$695.$ 495 ,$300.$ 800. Taxes raised the price to increased it to $ 2,290.00 !!! Forget it .... No X-mas presents here !!!
Nov 28, 2016
Good job. Very accommodating
Nov 18, 2016
after driving to see car I emailed the dealership and asked for a price
with everything included, I never heard back from them!!!!!!!!!!!!!!!
Oct 18, 2016
Dealer was professional and responsive.
Oct 9, 2016
I asked no less than 4 times in separate emails for their quote, requesting a
price that we could afford. In each request a general reply, NOT addressing
my question was provided inquiring regarding the quote they supposedly
sent me, which never occured despite repetitive requests.
Aug 29, 2016
Good contact initially but then got call saying car was sold. First contact said the was not ready
Aug 12, 2016
I purchased this vehicle. The pricing was exceptional. Overall the staff was good.
Aug 12, 2016
Great experience
Jul 12, 2016
Very pleased with there responce time and helpfulness!
Jun 2, 2016
Good
May 7, 2016
The ad did not match the vehicle. I drove an hour to see three Expeditions. One was listed as a Ling Ranchbedition (it was not a King Ranch), one was "in the shop and unavailable to be shown, although an hour previously it was available), and no one seemed to know whatever's going on with vehicle availability. If you like Amateur Hour and wasting time, you will like this place.
Apr 21, 2016
Very good buying experience no hassle walked in test drove the truck and went home with it that day I want to Thank John Ginish at Lakeland Auto Mall for all of his help with the purchase of my New Truck.
Jan 26, 2016
Very satisfied
Dec 29, 2015
They took a long time to repond and then wanted $22,000 over
MSRP.....rip off.....would never purchase from them.
Dec 8, 2015
Vehicles not available. Wanted to sell a Demo.
Dec 17, 2012
great staff, good deal
Dec 17, 2012
The sales staff treated me with fairness.
Nov 8, 2012
Danny was great!
Aug 5, 2012
John Richardson is your man! Great sales personality and very accom modating. Building is a little run down, but the auto pricing is great!