Koons Woodbridge Ford

The car is beautiful but did not have the features advertised: a navigation system, blind spot monitoring, and a sun/moon roof. Also, the car wasn't thoroughly checked out as I later learned that the front lower ball joints are starting to leak. That's an expensive repair. My advice to anyone purchasing a car from this dealership is to call ahead to make sure the vehicle is as advertised. I do want to state that the sales manager, who was very accommodating, told me that there is a disclaimer on the sales information sticker on the car window to cover things that may be advertised but not necessarily featured on the vehicle. What? Somehow that doesn't seem right. In my marketing college classes, this was called bait and switch. Other than the incorrect information in their description of the car, I was treated well and my sales transaction went smooth. My salesman was great.

Very good communication internet team above average.

Excellent service and extremely friendly environment. Would recommend to anyone looking for a new or used car from here!

Great! The sales man and financial guy did things quick and professionally. They answered all questions and worked great with me.

Showed vehicle and gave me every opportunity to purchase this vehicle

Sales manager (Matt) changed the price from the advertised price and then claimed he disclosed it before the sale. Wouldn't buy from this dealership again and if you do, beware of Matt.

Steve was very helpful describe the vehicle exactly as it was. he was very easy to deal with.

Katherine has showed me A+ service!!!!! She answers all my questions in a timely manner.. Her attitude is a golden globe...

Communication was efficient and accurate. However vehicle pricing changed just prior to me departing on the two hour drive to make the deal. I called it off at that point. To be fair, dealer offered to make sure pricing was what I expected, but by that time I had other work commitments and could not make the trip. Everyone I worked with was professional though. Would like to see more attention to detail on pricing and advertising.

Saying "no haggle pricing" simply means they'll ask substantially more for a vehicle than its worth. Also they will tell you a vehicle sold for the price that they were asking even though you can call and they will confirm the vehicle is still there.

Sent info on the wrong car, and then ignored me when I clarified the car was not the right one. I even sent the correct VIN, but no response.

Very quick to respond

They did a great job and came through on everything they promised

Contacted me very fast, gave me a quote for my trade over the phone. Everyone I talked to was very nice!

Replied quickly

Great sales woman!!!

Sales person-great. Can't say that for management. 1st impression, was the Finance Manager (FM) chewing out an employee by the main door. Although I had an appointment, no salesperson was available. The sales person who made herself available was great; questions answered, if she did not have one, she was honest and look for the answer for us. That's the reason for the two starts (It would be 5 out of 5 stars for her). We noticed the car we wanted had an alignment/steering wheel problem. The FM, did not want to address the issue. He wanted me to purchase the car “as is”, then he will have a mechanic look at it and if it could not be fixed, then I could return the car. Not an acceptable solution. He lectured me about his 18 years of experience selling cars. 18 years selling has nothing to do with purchasing; two different goals. He went outside to talk to another employee and ignore us. I called the dealership to provide this info/complaint and requested a call back but no calls.

Dealer was super helpful especially on a Sunday store manager went out of his way to get the vehicle out of the service bay.. No pressure to buy.. Just a great staff and they delivered the car to me

The experience was great. Our salesman Will was fantastic so good. I am now the owner of the Jeep Wrangler. Thank you, Jerry

I contacted dealer about the vehicle and asked questions about damage and price. The salesperson would not talk about price even after I told him I was 1.5 hours away.

The dealer reply my inquiry right after I send it. They help me with everything that I need to know when I arrived. I recommend this dealer.

My experience was good it just was not what I wanted anymore

We had an incredible experience with Koons Woodbridge Ford. My phone interactions with Paul Snell had the transaction ready to close when we arrived. I have nothing but good things to say about Paul and the staff at Koons Woodbridge Ford. A seamless operation and transaction. It was well worth the 300 mile trip to get our new Bronco. I would definitely do businesses here again!

They contact me was very nice answers all my questions & was very willing to find what I want.

Didn’t post the pictures of the paint being absolutely destroyed. Car having no cats, The car was destroyed by previous owner but didn’t say anything and allowed me to take a 2 hour drive to look at car for nothing.

Nice and knowledgeable.

I just bought to cars from them. Best dealership.Ever body friendly. Thanks Koons

Koons Ford was very professional, the truck was as described. The staff was very friendly and i did buy a truck from them. Definitely going to recommend friends and family to them. If you need a truck they have lots of them, make the trip you won,t be disappointed . Thank You Again Robert

I really like my sales rep Jeffrey! He was helpful, honest, and fair. I had a few issues with this purchase but Jeffrey went above and beyond to ensure that we resolved them. I wasn’t really feeling the manager! He needs to take a course in customer service and remember that the customer comes first. If there is an issue with a vehicle on your lot please ensure it is in working order prior to selling it! Don’t let a potential customer come to purchase and discover there are issues after the purchase!! Thank God I was still on the lot!! Also, the manager should make accommodations to resolve the matter in a way that is convienant to the customer!! Yes, the dealership paid to have the issues repaired but I had to rip and run from DC to VA for 2 weeks for this car!! Would I go back here? Probably not!! But I feel even with the issues I got a good deal on a reliable car.

Was able to buy the vehicle with zero fuss but was there for a while. Be prepared to sit and wait a while. Not sure what was going on but all in all it took over 4 hours.

Responded to me immediately, scheduled a test drive and I purchased the vehicle. Good price and kind and helpful staff.

Great buying experience…I would like to thank Will,Daquan and Logan for all of their help.If i ever need another vehicle I will look here first.

Good experience

Absolutely amazing customer service….. Mo was the best!!!

Reply Fast very friendly answer all questions.

Quick response and friendly

Price given via email was $4,000 to $5,000 higher than price listed. Dealer called way too many times afterward to push me to order, etc. I did not buy; looking for something on the lot or inbound. Given current dearth of vehicles, I do not expect perfection and am willing to wait. I am not ok with pricing that isn't as listed or pushy dealers.

The salesman called me several times, but when I requested warranty options, I never received a call back in 2 weeks.

They did respond in a timely manner, but they have equal was not available at the time. Very nice though.

They did a very good job trying to sell the vehicle.

Juan was very helpful in helping me find a truck

Great phone conversation

good contact.

Didn’t buy a vehicle from them. They reached out to me after my inquiry and told me that the vehicle I was interested in was sold and that they would keep me in mind if anything like that came on the lot. Overall it seems like a good dealership.

Response was quick but 899 dollars for paper work to sign a bill of sale and the back of a title and certifying mileage priceless

salesman was very nice and easy to deal with , just could not find anything better than the truck I had.

Dealer responded almost immediately.

great customer service!

Very professional and helpful

Played some games with the offer then changed the price right before making the deal???? WALKED AWAY....I dont like shanigans

Easiest car buying experience ever!

Great overall experience although we didn't make a deal the Cowles Ford team was very professional and made my feel very comfortable. I would definitely do business with them in the future

Good service. Nice vehicle.

I am happy with the quick respond, but I didn't buy the vehicle, it is out my budget

Very Friendly. However, not willing to negotiate on pricing. What is listed is the best you will get. Deal was done and written up over the phone and email. Driving 4 hours to pick up the car, requested to be in and out in 30 mins. Waited an hour and a half to go into finance as they were not ready for me.

So far, everything is going good.

I had a great experience

Dealer contacted me via email multiple times but no one ever reached out to me via phone and I ultimately went with a dealer that did reach out to me.

Great experience:)

The vehicle sold before I could look at it. But the staff was excellent

Both the salesman, Tex, and the sales manager, Keith, were delightful and trustworthy. Ultimately, I chose a different car at another dealership because the car at this dealership had body damage and had more miles than I wanted on a one year old car.

We communicated via email. They were very enthusiastic about selling me a car and very friendly.

My experience with Cowles Ford was Great...So Great I purchased my car. My sales person Matthew was nice, and welling to help and answer all my questions and he worked with me on the price of the car. I have never had such a nice car buying experience I recommend you try them if your in the market looking for a Ford and ask for Matthew!

Told me they had the vehicle so I took off work got there they bs me for awhile and then told me they sold it.

Dealer worked with us to ensure we had a good buying experience.

They were helpful and contacted me

Very professional, very happy with purchases.

Contacted me quickly but due to weather I couldn't get there in time to do business with them.

Good experience

If I could give negative stars I would!!! Rudest sales person, Harold, ever. Corresponded with him about a mustang. Made a cash offer and his response was “we have this listed at xxxxx.00 already which is below MSRP. Do you really expect us to come down another xxxx.00?” Absolutely no way to speak to a potential customer. I wouldn’t spend a dollar in their vending machine after that experience. I went elsewhere and got MORE than I asked for PLUS amazing service

Quick response!

It’s good

Very courteous dealer, all the people we met there treated us right.

Were very quick to respond and answer all my questions.

The dealer was very responsive. My only confusion is that I corresponded with several different salespeople so I wouldn’t know which to ask for were I to visit the dealership

Wonderful

Wonderful place

Constant follow up

best experience Ive ever had at a dealership. the service was exceptional.

Customer service was excellent. Every one greeted me, from service help, sista at the front desk and the lovely woman who got me coffee. My closing was effortlessly. I drove out with the car I wanted.

Wonderful experience!! Natalie reached out to me same day and told me everything about the car I was interested in. We set an appointment to come in and gave me a heads up that someone was coming the see the car and would let me know if it was purchased. Days later. She got back to me, told me A day before our appointment and said that the was sold. The fact that she called me to let me know, I called that great customer service for giving me a heads up. Thank you Natalie.

Not Military Friendly! Sales Manager told me that he helped pay my salary. I’m proud to serve and defend my country but don’t need to be told that—I’ve never been so insulted. Shady business tactics with partial and inaccurate answers to my questions. Had a “I’m confident we have a deal” over the phone to find out we were still $1400 away (15% of sales price) from a deal after driving 3 hours to dealership. I stopped negotiating after sales manager made that comment. Definitely do Not recommend Cowles Parkway Ford. Bought from a different dealer who appreciated my 20+ years of service and many deployments on behalf of my country. Moreover, they were honest and forthcoming with information, not just trying to make the sale.

Great experience, internet associate Nathaly kept in very good contact with me as promised. Due to her keeping in contact with me this vehicle now belongs to me and not the other 4 people who called after me to come see it the next day. GREAT job Nathaly!!!! Thanks for all you did.

Very good and fast customer service

Responsive

Quick and easy experience..

Great very nice group to work with.

Stayed in contact with me, without me feeling pressured

I drove 2 hrs to look at this truck it was filthy on the outside the valves sounded like they were tapping an on the test drive the transmission seemed to be slipping an the sales person seemed to have to drive or care to sell the truck

They were very nice and helpful with our purchase.

Got in contact with me very quickly and has been open about everything with the car!

Good people.

A+

Good experience overall. Jerry the finance guy was amazing.

Quick, helpful response.

with a few more questions & background work about the buyer- me, my transaction could have been smooth. I found the car ( a Subaru) on CarGurus, and was purchasing thru a Ford Dealer. It was cumbersome. It did not have to be.I had a newbie salesperson-and I am not sure why I was not given background financial application or notice of fees before I traveled 150+ to this dealership.Really a big faux pas. I was told an interest rate by the head of used car sales- and when that rate was not honored in person, he denied that he ever told me that. Really? I did not travel by train and Lyft without that info. Who was telling the truth? Their state tag transfer was also sold to me over the telephone," we are between the two largest military bases and have transferred tags to all 50 states,"-sounded true.In reality,Cowles Ford was not prepared for this long distance sale. If a dealer is ad-ing on CGurus, a complete checklist must be given to buyer. Get ready for more internet sales, guys!

I was contacted right away, and scheduled a test drive, then had to reschedule. I went out of town for four days, and while I was away, the car was sold.

We bought a used truck from them yesterday. The whole team that was involved was very courteous, professional and helpful. Sandra responded instantly with the information and photos we asked for, and made arrangements for the car to be available when we made it there from 3hrs away. Keith was very professional and helpful throughout the process, making sure we were happy with the transaction, service and dealership overall. Bryan was very helpful throughout the test drive and inspection and paperwork. Mo was a wizard with the financing process. Excellent service and value, awesome people. They made the whole transaction so easy. I highly recommend these people and the dealership!

It was a great experience. I went there and purchased the truck the following week.

The dealership contacted us right away but we decided an explorer was too small for us. They quickly sent over some expeditions for us to look at and continued to follow up with us. We found another vehicle before making it to this dealership but we were really happy with the service they provided.

Perfect. they answer immediately my questions. thank you

Quick and informative.

The finance manager told me the 6% interest rate was the best you can get with my 725 score. He said all of the low rates are long gone. That was a lie! The price they show include all possible discounts that you must qualify for to get the low price. Thankfully I qualified for all of the savings .

Really nice people, easy to deal with, Ivette and Hal.

They had the vehicle I wanted. They gave me a good price. The paperwork was easy. The vehicle was cleaned and ready when the paper work was complete. They contacted me the following day to see if I had any problems or questions.

Everyone was helpful but I found a car before I actually could work with anyone here.

Great service! They were very professional, the communication they gave me on this vehicle, I give them 5 stars

Generic chain email, never responded to questions. Shame.

From browsing to signing , bottom-up, Cowles is an amazing dealership and one stop shop for your car needs. I was shopping for a 2018 ford mustang, and had been to two different dealerships who could care less about our questions, and when we went to leave their only words were "all these other dealerships are trash, you're making a mistake" which just tells you the quality of certain Ford dealerships. Christian Houghlin was friendly and engaged with us the moment we stepped on the lot, to the moment he handed over the keys to the car. Cowles takes care of their customers, and make sure that you have a pleasant experience. Christian and the guy we talked with in Finance (Jerry), both called me to check in on how I was doing with the car and if I had any questions. They gave me their cell phone numbers, and have done everything possible to make sure that I am happy with my purchase. I couldn't be happier, not only because this is my first new new car purchase, but also because I know that I am in capable hands for however long I have this car, not to mention how low the price was (I feel like I stole the car hahaha). If you are in the market for a car, I wouldn't recommend Cowles 11 out of 10 times.

Great Exparience!!!

If it wasn't for the fact They sold Ford's I would go back there. I wanna do 5 star but because I feel between staff there was lack of communication it left people running in circle. They were really friendly

Very pushy internet salesman. When he become rude because I wasn't moving fast enough to suit him I started looking elsewhere. I will not deal with rude people.

They contact me, and was happy to help me with the my questions

Honest deals. Friendly staff and will go back for my next car.

good

Very nice and I BOUGHT IT

Awesome staff. Helpful and got me a great deal on my new car. My credit score and history is not the best yet they were still able to get me an EXTREMELY low interest rate. I would highly recommend this dealership especially my salesman Ahmad Fnu and financer Jerry San-Luis. FIVE STARS!!!!!

Cowles Ford was a great experience. They did exactly what they said they would do. I will definitely do business with them again. I will recommended them to anyone who wants honesty and dependability. Go Team Cowles!

Great

Very well professional

Base detail for cost is what's listed. The added transaction items such as document fee of over 650 dollars did not keep them competitive .

I called the dealer late Friday evening about a vehicle that had recently arrived. Asked for photos of it and they quickly sent me all the photos I requested. Then asked would they hold the vehicle for me and they agreed as long as I showed them proof that I was coming which was a boarding pass for my flight. Got the picture sent to them and then talked to sales rep Thomas where he talked over a few things with me and offered to pick me up from the airport. Got to the dealer and he had all the paperwork ready to go not to mention he was early to pick me up and got us to the dealer before it was officially open. The service here was phenomenal. Everything that was said got done and they went above and beyond my needs.

They said I had an appointment, but I never scheduled one. I asked for more photos, they never sent them.

Explained to the dealer that I was driving about an hour and a half to specifically come look at the vehicle as my lease was up in about 2 weeks. My father passed at the end of June and I am very busy with his home and estate and need to find a place to live as well as I was his caretaker for the last five years. This dealer knew all of this and what a commitment of time and energy it would be for me to come look at this car which was priced well below what the market was bearing at the time. I specifically came out and asked what is wrong with this vehicle and they said nothing, that it had a clean Carfax, which was true, but when I got in the car to take a test drive it completely REEKED of cigarette smoke. In addition the online ad mentioned that it had a sunroof/ moonroof, one of the main features I was looking for, and this car did not have one. I told the salesperson how disappointed I was and that I really felt that someone should have let me know that this was a smoker's car before I drove down there to see it. I suppose I could understand if I were coming five minutes from across town they might take a chance that I was a smoker myself or that I may not notice it or that they could offer to Car Bomb It but when someone is driving 90 minutes I feel transparency is the only way to go. They really made no effort to show me anything else on the lot or to cut me any deals. The sales person offered to get the sales manager to thank me for coming out all this way but came back and said the sales manager was busy. I was so angry at the entire experience and even if they had found me something similar to what I was looking for I would have never bought a vehicle from these people because I don't trust them as far as I can throw them. Just as icing on the cake it was one of those super hot and humid days and I wasn't even offered water as I have been at every other dealership I've been to. I am giving them one star only because I have to. If I could give them no stars I would.

Very friendly and prompt attention to the customer!!!

Went in to buy a car cash in hand when the manager tried to pull a fast one. I stuck to my end of the deal and he should havw stuck to his. Even the sales person saw what he did and offered to compensate from his commision. Although I felt sorry for the sales guy the manager has to know this is not the way to do business so I tore up my paperwork and walked away from rhe deal and went the same day and bought a Toyota.

The list stated it was a manual and an auto trans in the body of the listing. I emailed the dealer. She sent me a link to another listing with the same contradiction yet still no clarification. But hey, at least they did respond. Supose thats worth one star.

I received numerous emails from their salesperson, Joyce, who stated that this car was still available and she urged me to visit their delearship. During our email exchanges, I checked their online inventory to obtain additional details about this car and I discovered that this car was not listed. I replied to Joyce and asked if they actually had this car and her emails abruptly stopped. 24 hours later, Joyce sent me an email that this car had just sold and that she has other cars to show me. The experience seemed like a bait and switch.

Car was very good deal was fair and fast

Staff and manager were extremely cooperative. I could not ask for a better experience and we ended up buying the car.

Perfect connection and friendly

responded in a timely manner, did not realize dealer was so far away !

very people friendly

I don't know what going on with sell man he made me guilty that I'm out of state I purchase a car from him stopped on shipping process after that desapear looks like they don't want my business

Salesman was fantastic. Responded promptly and consistently. Excellent intress in my opinions.

lack of communication. Never told me that the 4runner was sold. I had to call them after not hearing back about a couple questions I had and that's how I found out. It was obvious I had real interest in purchasing the vehicle. I got pre approved for an auto loan and called them to start the paperwork, that's how I found out that they had sold it 3 days prior.

Salesman called and discussed car I was interested in. Promised he would talk to manager and email me the best price. Never got the email or heard from him again.

Terrible called said available drove in rush our traffic 2 hours bait and switch on vehicle after I got there went from 18000 to 43000. Dishonest dealer ford motor will hear from me

I understand that this is a business venture but the let me drive all the way to tell me that the pickup was sold.

*Poor customer service * Took the car in the night. Saw a plastic panel guard under the car hanging in the morning. Sent the picture and requested to just check it. The person who sold the car said . It will cost us and also it's "cosmetic" issue . And we dint give it like that when deliverd. ; This was just next morning after delivery. I requested just a check up (take it in workshop)to see what happen as it's under the car and difficult for me to reach. I got Same reaction and answer.that it would cost me for small inspection as well. No customer support at all. Bad experience. Would personally never recommend my friends or people I know to buy here . Coz when sale is finished. Your not cared anymore.

I take pride in purchasing vehicles as I have many new vehicles. I was not happy with Cowles Ford Services as they attempted to low ball me on the trade-in value of my vehicle which I received a $4k higher trade-in value at various other dealers. Cowles never saw my vehicle and priced it low and their direct quote was "we will only give you $$$ and not one dime more and that's final". Therefore I will not purchase from this dealership and will not recommend them to anyone and plan to file a complaint with the BBB by the end of May 2016.

Good dealer nice people to talk to they answer all my questions

They make me Drive over 30 miles to go see a car. When i got there the person i spoke on the phone couple minutes before arriving supposedly was not there and they told me the car was sold. :( and try to get me to look at other cars. Fish bite:( very disappointed.....

The car is over priced for a 15 year old car

The experience was very good, the sales person was very knowledgeable of the product. The sales support made the experience a successful one.

TJ Babar had great communication, ended up finding vehicle closer to home.

Good

like other dealerships, will work with you only to a point. staff was friendly. Only thing as any took alot of time to close deal. But very satisfied

Very disappointed! We made an appointment to see this vehicle and confirmed our appointment prior to our 2.5 hour drive (one way) only to find out they sold the vehicle 1 hour before we arrived. They never bothered to call and inform us, as we could have aborted our trip. They did not offer any gas compensation. A least we did get a feeble apology. Very discouraging !!!

It took 30 min for any salesman to even come help after I had shown up for the appointment- and they weren't that busy. Salesman that finally came to help was nice, cordial, and helpful but the car was sub-par and should not be on a retail lot.

Good communication

Very knowledgeable salesman -- used to sell Nissans before he sold Fords. I bought my car from him.

Purchased a used 2011 F350, sight unseen. The Salesman, Dan Kasonga was amazing. Took care of all details through email and a few phone calls. Arrived at the dealership (which is massive, by the way) within 3 days of the initial call and drove off the lot within 45 minutes. The truck FAR exceeded my expectations. Everything was "As Advertised" and more.

Very Good experience. Negotiated a decent price over the phone and felt as though I wasn't being too badly haggled with. I would Take the 400 mile round trip drive again to purchase from them if the deal was in writing ahead of time.

Nice dealership, great staff!

Finincing was way too complicated. They raised the price of the vehicle $3500. Not cool.

Great transaction

They were very helpful

contacted me by both e-mail and phone. I gave them a price I was being quoted from another dealer which was considerably lower than their offer. They got back to me with another price that was in the ballpark but the car was deficient in some of accents I was looking for. The gentleman I dealt with was pleasant to work with and seemed reasonable. I would deal with him again.