Knauz BMW

Great service, I bought the car!

Prompt and professional

my preferred dealer in Illinois is Knauz. got couple of BMW in last years for me and family. but this time I got my vehicle from somewhere else. will get other vehicle from Knauz BMW for sure .. . always love their inventory.

He called back an when I reached him following day he never answered.

Excellent experience! They accommodated my complicated travel schedule to make the car available when I was ready. The car is pristine and was priced competitively with other similar offerings. Sam P. was a joy to work with and made the whole process painless. If I lived locally to them they would be my go to dealer!

They blew me off when I called with a low ball number on my trade. They called back the next day and raised the price. They were very ignorant the night before. Very disappointing.

Quick transaction with good communication.

Beautiful experience

Great experience very professional and efficient. They have a great team and Matt at sales is wonderful.

Very professional and helpful in my experience of purchasing my bmw.

They responded promptly

Great!! They were very helpful and attentive .

Very responsive and helpful.

Responsive to my emails Very honest and easy to deal with

Brandon was so helpful during my search for the perfect car. He answered my many questions and made the process as pain free as possible. The day I went to pick up the car I was in and out within an hour. Such a great experience!

It was a great experience Enrique was a great and helpful we bought the X4 cu

Matt was great as was the entire buying experience.

I actually bought this vehicle and my experience was excellent. It was immediately apparent that I was entering into a higher realm and level of vehicular experience. The things that deterred me from purchasing these higher end vehicles are the same reasons I chose to purchase one today. Reliability and the guarantee to stand behind their vehicles are comforts today, opposed to my previous ideas of expensive maintenence. Anything worth having is worth it's price in gold. And this vehicle is that. My sales team member, the general manager, the store owner and the financial staff member were more than accommodating and made me feel very welcome. I feel as if the general manager went out of his way to place me in this vehicle and I greatly appreciate that. I was honored when the store owner came and shook my hand. I would proudly say that this dealership is my new home for all and any vehicular needs I may encounter with this vehicle. Thank you

Salesman was very conversant and knowledgeable. I got a great offer on my trade. Was a very low-pressure meeting as I believe he knew this low-mileage CPO car would sell itself. It did.

Greatcsaiesman

Matt Pudlo, sales was great. Quickest I've ever purchased a car.

Very good service here. Low key, and fast with paperwork

Very helpful. Answered all my questions

Actually, I called the dealer, the car wasn't ready for review yet, but the salesman was able to provide with the details on the car..

Excellent service and responsiveness without aggressive sales tactics.

My concerns over social distancing were met- the car was placed to a private are for my review- Made the purchase!

So far very professional. I will be picking the vehicle up this weekend.

Great customer serive.

Knauz BMW were extremely rude. The sales manager said that he was insulted by my offer ($1000 difference). He hasn’t even heard my offer from the salesman. He was one of the most obnoxious people I’ve ever met. I left humiliated and bought my car at another dealer

Very responsive and pleasant to communicate with. We didn't end up getting a car through this site, but were pleased with the dealer's customer service.

Car listed was not available as it needed to be prepped. It’s been a week and still not finished. Highly suspicious

Amazing experience from start to end. Bill was wonderful and made the process simple and smooth. I was an out-of-state buyer.

I asked for pictures of a car we are very interested in. Got a reply that the car was "going through conditioning, and pictures will be up shortly. Nothing since. No pictures posted. I'm assuming the car has been sold?? If not, we are still interested!!

Didn't purchase a vehicle, but the salesman was upfront on pricing (which was very high). Either way, they were prompt with responses and answered my questions directly.

They were prompt and not too pushy. Liked the interaction.

My first visit to the dealership was welcoming and helpful. My salesman adjusted his schedule to meet me and was very knowledgeable. During my second appointment, I purchased the car.

Worked with Steve Kausman. Excellent salesman and great advisor about BMWs. Very knowledgeable. The car was clean and ready for test drive when i arrived. Steve always had open communication. Other people I met including service, BMW genius, finance mgr were very welcoming and professional. There are however other things at the dealership that I did not appreciate particularly where I had to bring on two occasions, comparables at other dealership which caused them to reduce their price. Knauz has been traditionally known for treating customers well and I believe that is still the case with exception of used car dealership management. No reply ever received from my direct feedback to them I would advise to do your research for car pricing and features before you visit this dealership

Great deal and nice helpful people working there.

Very helpful and nice people

I like the atmosphere at this particular dealership...quiet, no pressure and Rolly the salesman was nice. I’ll buy from them in the near future.

Nice experience

Did everything I expected no hassle

Courteous

seemed nice and willing to help, called me twice actually. I hope they do what they say they will by looking for a car for us.

Very responsive

Excellent. Matt was responsive and worked with me to reach a deal. Highly recommend Matt Pudlo and Karl Knauz BMW.

Emailed me very guick

They were honest with me. Told me the car had been damaged and would not be sold.

The car was on CarGurus for more than 57 days and the sales person first thin tells me there’s been a lot of interest on the car. This plus the info the vehicle was a listed a few thousand dollars high turned me off. The sales person should assume an internet shopper has done some research and not use the pre-internet sales tactics.

Good experience

Took home the car! great customer service was the difference. buying this car was absolutely painless. would definitely recommend this dealership.

These guys are awesome. They sent me a build sheet and explained the features of the car clearly and accurately. They have the one of kind of car that I was looking for.

I did not buy the car. The response was great from the dealer.

Courteous, knowledgeable. Had the car ready when I arrived for a test drive. Contacted me a few days later to follow up.

Contacted me and let me know the car sold before I even saw it. And directed me to an alternative.

The dealership was very responsive but the car sold before I could see it.

Rrsponed right away and we’re very accommodating with my purchase

Great new car dealership. Very disappointed as far as used car prep and knowledge of the car we looked at. 2002 BMW Z3 used car I would say unsafe to drive home. Dragging almost smoking front brakes, inop front seats both drivers and passenger seat wouldn’t move, burning smell of oil, convertible top wouldn’t go down motor probably burnt out and needed tires. Salesman with zero knowledge of the car. They will sell you a new all day wouldn’t recommend them for a used car.

Brock was very helpful in responding to inquiries and in providing the information I requested.

Has continuously gone the extra mile to provide details on their available inventory and price changes. We appreciate the great customer service!

Very good service. Transparent! Quick response. Killer Inventory. Priced right

Friendly staff and trust worthy.

Very happy with customer service and car!

Terrible service, took forever for a sales person greet me and when someone finally did- he seemed upset that I took him away from reading the newspaper. I informed the sales person that I found a great priced 3 Series online and that I wanted to take it for a test drive, sales person check some papers on his desk and said great car was still available, then he proceeded to talk with sales mgr. who told him the car was sold? I thought this was strange as the sales person told me it was still available? Regardless, I had made the trip there so I agreed to look at similar cars on the lot. When I selected a different vehicle in the same price range as what I found online, I was again told "sorry" no test drive- the car had a dead battery? What? Salesperson then proceeded to show me another "similar" option- however it was $10K more than what was advertised on-line. I liked the vehicle, however they would not budge on the sticker price and acted like insulted when I tried to negotiate price down. Ended up purchasing a 2017 3 series from a different dealership who was actually interested in selling cars....

Dealer unwilling to share important info within a lease quote, such as adj cap cost. Very nontransparent.

the seller camil was very helpful

Good

Excellent Dealership. I drove 4 hours to buy the car and I'd do it again.

Very courteous. Car was sold, unfortunately.

Easy transaction! Very happy with our purchase.

Awesome! Marek was wonderful. Highly recommend!

Great follow up and very helpful staff. I emailed late at night and they called within minutes of opening. Steve is terrific, answered all my questions and quickly made the deal and got the paperwork approved!

Responded right away. They were helpful

Got to the dealer they charge 985 for dealer prep fee and another 985 for exterior maintenance package on top of the advertise price and lowballed the Treyden very shady. DONT GO WASTE YOUR TIME!!

A dealer that knows how to treat a customer. Top notch dealership

great

Best car buying experience I have had. Rollie Davison is fantastic and highly recommended.

Prompt reply, very knowledgeable.

We talked to a salesman about the black BMW and when we got down there a few days later it was sold. So we ended up buying a white one in the luxury line which I love; so everything worked out well.

Good response to questions

Horrible Service...In the process of me negotiating my deal because I wasn't given things like the term of my loan,my interest rate,or monthly payment and wanted to know those things before proceeding Ken the salesman sold my vehicle to another family. I didn't think what I was asking was unusual. It's like they wanted me to agree just because I got approved.

Did not interact with the dealer....changed vehicles and they did not have what I was looking for.

Very disappointed! Here I am ready buy this beautiful car and they won't even deal or sell me a vehicle because I am out of state. I even offered flying into town to their dealer and buying the vehicle in cash, but they wouldn't budge. I guess money can't buy everything after all.

Great experien e. Tisha is great

Salesman was very nice. Let us go out & let us test drive the car without him being in the car since my husband was familiar with the area. Also was willing to negotiate the price since the car had some body damage.

The sakes people at Karl Knauzbmw were great when I emailed from their website. I got a great deal on a great car and highly recommend this dealer. Test drive with Luke. Lease with Bob both great guys.

They responded with a very thorough explanation of the vehicle. I ended up purchasing one locally for several thousand less but I still like the experience.

Salesman Rolly Davidson very nice and responsive.

Great experience ! Absolutely no pressure...they delivered all that they promised in our e-mail correspondence...drove home my new X3 yesterday afternoon !

too off standish. take it or leave it attitude. not worth the trip

Mixed bag...reps at times accommodating, at times aloof.

Very responsive to our needs. Worked hard to earn our business.

Great response immidiate professional

Not much negotiation on price when I inquired. Replied quickly to my request

They said they would fix the seat and hold the car instead they sold the car. They lied.

Poor communication, False warranty information, Very slow and unorganized business relations.

Stellar.

Very good experience

I will never deal with them again after dealing with them in the past. The ad for the vehicle did not say what dealer it was and there was no price in the ad. Also the car is way overpriced.

This dealership was very quick to respond to my inquiry (an email and phone call). I never felt pressured in anyway, I felt respected. They were extremely accommodating and knowledgeable. I ended up buying a MINI from them. I would definitely refer and buy another car from them in the future!