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Kernersville Chrysler Dodge
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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950 Hwy 66 South
Kernersville, NC 27284
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Dealer Reviews
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Apr 1, 2026
Great communication, friendly staff. My only criticism is vehicle were not very clean inside. Detailing would go a long way. First impressions.
Mar 17, 2026
One of the best experiences I've had at a dealership.
Mar 7, 2026
Never went but they are nice to talk to on phone
I was pre approved for financing which made it very easy, dealership responded to my Inquiry within 15mins. No pressure from the staff they let me take all the time I wanted and answered all my questions.they knew I drove an hour and half to test drive the gladiator. I will go back for my next jeep.
Feb 18, 2026
Response from current dealership:
Thank you for your 5-star review, Allen. We are so glad our Sales Team took the time to address your questions, ensuring you had a great experience purchasing your new Jeep Gladiator. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Im not fun of dealerships based on past experiences but this dealership has to be the best dealership in America very straightforward to the point management very helpful.so are the people but the i enjoyed the time i had there i would highly recommend them to anyone
Jan 3, 2026
Response from current dealership:
Thank you for taking the time to provide us with your feedback and recommendations! We really appreciate your business and are glad your experience with us was straightforward. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Dec 30, 2025
Great service and communications in general super service and delivery. Would definitely recommend. Lauren and Angela were kind and efficient.
Jan 3, 2026
Response from current dealership:
Thank you for taking the time to share your review and recommendation, Angela! We really appreciate your business and are glad your experience with us was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Everyone we interacted with from the beginning of the process through the end was fantastic and very friendly. Thanks so much for easiest car buying experience I have ever had!
Jan 3, 2026
Response from current dealership:
Thank you for sharing this wonderful review. We are so glad that our Sales Team was able to offer you a fantastic purchasing experience. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Great group of ppl couldn't agree on ....can't blame a girl for trying. Seriously the great group of people
Jan 3, 2026
Response from current dealership:
Thank you for sharing your feedback, Julie. We strive to offer great epxeriences here at Kernersville Chrysler Dodge Jeep. Let us know if there is anything else that we can do for you.
Jan 3, 2026
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can offer you more excellent experiences in the future. -Kernersville Chrysler Dodge
Nov 13, 2025
Response from current dealership:
Thank you for your 5-star review. We are so glad we were able to provide you with an excellent purchasing experience. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Nov 13, 2025
Response from current dealership:
Thank you for your positive review, William. We appreciate your business and are glad our team was able to reach out to you! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 11, 2025
Response from current dealership:
Thank you for taking the time to leave us this review. We are so glad that our team was able to provide you with a quick response and a professional experience. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Nov 11, 2025
Response from current dealership:
Thank you for your review and your business, Paul. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. It's great to know that our team always returns your calls and ensures you continue to have great experiences. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Nov 11, 2025
Response from current dealership:
Thank you for your positive review. We appreciate your business and are glad to know that your visit with us went well. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 15, 2025
Response from current dealership:
Thank you for your review and your business. We are so glad that we were able to offer you great care. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Oct 15, 2025
Response from current dealership:
Thank you for your 5-star review. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so happy that we were able to provide you with very good service. Should you need anything else, do not hesitate to reach out. -Kernersville Chrysler Dodge
Oct 8, 2025
Response from current dealership:
Thank you for taking the time to provide us with your positive feedback! We really appreciate your business and are glad to read about the polite and helpful care you received. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Amazing experience from the salesman AJ, to the finance department, to service, everyone was so communicative and helpful. Lovely car buying experience. Thank you all!
Oct 1, 2025
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Oct 1, 2025
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 1, 2025
Response from current dealership:
Thank you for the great review. We're thrilled to know our friendly and polite team could assist! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 1, 2025
Will not honor the free delivery that is adverised!!!
Oct 1, 2025
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Oct 1, 2025
Response from current dealership:
Thank you for your positive review, David. We're glad to know you found our team easy to work with during your visit. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
I was called right away. i was given the information I asked about. She was very helpful. I haven’t made a final decision yet.
Oct 1, 2025
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 1, 2025
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you in a timely manner. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Aug 24, 2025
They been very helpful and answered all my questions
Aug 20, 2025
Kernersville Dodge was great to work with. We contacted them and immediately received a response. We had our Jeep delivered within 2 days! Super happy with our purchase.
Jul 25, 2025
They were helpful.
Oh the experience was horrible. They ran my credit and said I was approved but nobody called me back like the guy said he was. The guy was rude and not polite. His excuse was that he is a direct person. The energy was terrible and the vehicle was so damaged. The dealership will sell anything to a customer.
May 26, 2025
Response from current dealership:
Thank you for your 5-star review! We are so glad we were able to assist you. If you need anything in the future, please do not hesitate to contact us, we're here for you! -Kernersville Chrysler Dodge
May 26, 2025
Response from current dealership:
Thank you for your positive review. We really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, please do not hesitate to contact us. -Kernersville Chrysler Dodge
May 8, 2025
Still working on a deal hopefully it goes well
Was prepared to pay for the vehicle at a price of 16750. I was lacking the administration fee of 900 and taxes , which was a total of 1601.20. I was going to take them the asking price money the same day and asked them . If I could keep the vehicle on the lot for no more than 10 days until I could pay the taxes and fees and then pick up vehicle . They would not lower the price nor would they hold the vehicle even if the purchase price was in their hand . I was mystified. I went to another dealership and got the same vehicle just a different color . The other dealership lowerd the price so everything would be paid for.
May 26, 2025
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Apr 23, 2025
Everyone that I came into contact with was very helpful and knowledgeable. They were willing to accomidate my needs. Made the car
purchase pretty much hassel free and pleasurable. Michael was great to work with as my sales person and Katie did a great job as my
internet contact. The truck I purchased was ready when I arrived took it for a test drive and was on the road back home before lunch. The
pre-arrivale photos they sent me were great shown every single flaw and pointed out exactly what I was placing a deposit down for.
Everything was in place when I arrived from Virginia and took very little time to get everything signed sealed and delivered. I would purchase
from this dealership again. It was a pleasurable experience.
Apr 24, 2025
Response from current dealership:
We are happy to learn that you received such great customer service during your recent buying experience. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Dakota was engaged and tried to help close a deal but I ended up finding the right Charger closer to my location
Apr 29, 2025
Response from current dealership:
Thank you for taking the time to provide us with your feedback, David! We really appreciate your inquiry. Please let us know if there is ever anything else we can do to assist you. -Kernersville Chrysler Dodge
Great customer service! Responded quickly but was not 4x4 ! Will follow their store to see if they can find a truck that works for me!
Apr 16, 2025
Response from current dealership:
Thank you for sharing your feedback with us. We really appreciate your recent inquiry. We look forward to continuing to help you in your search for the perfect vehicle. -Kernersville Chrysler Dodge
Apr 10, 2025
Great Customer Service
Apr 16, 2025
Response from current dealership:
Thank you for your positive review. It's great to see that you received excellent customer service during your visit! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 5, 2025
Response from current dealership:
Thank you for your review! We are glad you had a great experience with us was at Kernersville Chrysler Dodge Jeep. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
The dealer and all the people involved were spectacular!
I didn't lack for anything at all.
Mar 11, 2025
Response from current dealership:
We appreciate your business and are glad you found our team to be so spectacular! Please let us know if we can be of any help in the future. Thank you for your positive review. -Kernersville Chrysler Dodge
Mar 3, 2025
Ms. Odette Padron of Kernersville
Dodge was outstanding in dealing
with my questions and providing
great feedback. This is the 2nd
vehicle I've purchased from
Carguru. Great, honest, and
reliable org. I live over 200 miles
away so this helps me find the
best deal.
Mar 4, 2025
Response from current dealership:
Thank you for your loyal patronage! We really appreciate your business, and are glad your experience with us was worthy of your five-star rating. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Feb 26, 2025
Response from current dealership:
Thank you for your positive review. We appreciate your business and are happy you received prompt communication from our team! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
This dealer responded promptly and also was knowledgeable about other vehicles
Polite and did not pressure
Feb 26, 2025
Response from current dealership:
Thank you for your feedback, Bruce! We are so glad we were able to help you find the right vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Feb 19, 2025
Response from current dealership:
Thank you for your review, Kimberly. We really appreciate you taking the time to provide us with your feedback. Should you need anything else in the future, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jan 13, 2025
They were helpful
Jan 15, 2025
Response from current dealership:
Hi Sharon! Thank you for your positive 5-star review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 15, 2025
Response from current dealership:
Thank you for taking the time to leave us your positive review! It's a delight to know that you found our team at Kernersville Chrysler Dodge Jeep to be nice! Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Jan 5, 2025
Couldn’t work out a deal do to shipping cost. But very professional.
Jan 10, 2025
Response from current dealership:
Hi Larry. Thank you for your feedback! While we're sorry we couldn't come to an agreement due to shipping costs, we're glad to read you found our Sales Team professional. We appreciate the opportunity and hope to work with you again in the future! - Kernersville Chrysler Dodge
Jan 10, 2025
Response from current dealership:
Thank you for leaving us your kind review. It's a delight to know that our Sales Team was friendly, ensuring your experience here at Kernersville Chrysler Dodge Jeep was great! Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Jan 4, 2025
Response from current dealership:
We appreciate you leaving us this wonderful review, Tristin. It makes us so glad to know that our Sales Team could assist you with your purchase and even deliver your vehicle. Congratulations! If there is anything else that we can do to assist you here at Kernersville Chrysler Dodge Jeep, please feel free to contact us. -Kernersville Chrysler Dodge
My experience with this particular dealer was good. I was contacted
by phone. The dealer was professional and open to my questions as
well. He spoke to be about the car, its mileage, and how I could pay
for it too. We also discussed the shipping of the vehicle as it is out of
state (NC). I will give it 4 stars out of 5 because they reached out to
me 2 days later which was a bit long to me in this situation. At least
they reached out thats most important.
Jan 4, 2025
Response from current dealership:
Thank you for leaving us your wonderful review and feedback, Abdukadir! We're pleased to read that your overall experience with our Sales Team at Kernersville Chrysler Dodge Jeep was good and that they provided professional customer service, addressing your questions and discussing key details about the vehicle and its shipping. Please don't hesitate to reach out to us for any future needs or assistance! - Kernersville Chrysler Dodge
Dec 16, 2024
Instant response easy application process.. Exactly how things should go.
Dec 19, 2024
Response from current dealership:
Thank you for your review and your business, Sylvester. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that our Sales Team was able to provide you with an easy process. Should you need anything else, do not hesitate to contact us.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Dec 9, 2024
car keys couldn't be found. Car service work prevented a test drive.
overall, not impressed
Nov 30, 2024
The entire process was easier than I expected. Dakota, DaMarcus who helped me from online sales, once I arrived Clinton, Angela all were so welcoming and they got us in and out. We drove in from SC 4.5 hours. Te process was shorter than our drive in. I will refer everyone I know to them❤️❤️❤️
Dec 2, 2024
Response from current dealership:
Hi Michell! Thank you for your positive feedback. We are so glad our Sales Team was able to assist you in the purchase of your vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Nov 23, 2024
Response from current dealership:
Thank you for your positive review, Robert. We appreciate your business and your kind words! We're glad to know you found our Sales Team at Kernersville Chrysler Dodge Jeep to be very responsive. Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Nov 12, 2024
Response from current dealership:
Thank you for your review and your business, Randy. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad to learn about the courteous and professional experience you had with our team. Should you need anything else, do not hesitate to contact us.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Oct 24, 2024
Good experience
Oct 26, 2024
Response from current dealership:
Thank you for your glowing review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Oct 21, 2024
Response from current dealership:
Thank you for your feedback. We are so glad that our team responded quickly to your inquiry. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Oct 17, 2024
Response from current dealership:
Thank you for the kind words and recommendation. Enjoy your day from all of us at Kernersville Chrysler Dodge Jeep.
Oct 4, 2024
Priced almost double what truck should be, asked why
and they couldn't tell me. Basically it's just magic or a
magic eightball to figure out the value.
Oct 9, 2024
Response from current dealership:
Hello Fred,
Thank you for posting your review. We continually seek feedback to improve our customer service and would like to discuss your recent experience with our Sales Team, regarding the vehicle price discrepancy. Please reach out to our Resolution Department at 888-881-4682 or customerresolutions@31dodge.com.
Thank you.
Thank you for posting your review. We continually seek feedback to improve our customer service and would like to discuss your recent experience with our Sales Team, regarding the vehicle price discrepancy. Please reach out to our Resolution Department at 888-881-4682 or customerresolutions@31dodge.com.
Thank you.
Sep 6, 2024
Prompt to respond and helpful customer service.
Oct 21, 2024
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad that our team provided prompt and helpful assistance. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Sep 4, 2024
Response from current dealership:
Thank you for your positive review. It's a delight to know that our team was helpful and responsive! Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Sep 4, 2024
Response from current dealership:
Thank you for your review. We understand how busy life can be and appreciate you letting us know that our team has reached out. Whenever you're ready, feel free to get back to us at your convenience—we’re here to help and look forward to assisting you further!
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Sep 4, 2024
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sales associates were friendly, helpful and flexible with my schedule. They allowed me to take the vehicle I was interested in to my mechanic
in Greensboro - I really appreciated that!
The overall upkeep of the car was lacking. There was visible ash and recent food crumbs in the vehicle, and the battery was at 13V while on
the sales floor. I did not choose to purchase that vehicle, but the staff was friendly and helpful.
Sep 4, 2024
Response from current dealership:
Thank you for taking the time to provide us with your positive review and feedback! We are glad your experience with our Sales Team was pleasant and helpful and that they were able to accommodate your schedule. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Aug 14, 2024
Response from current dealership:
Thank you for your feedback, Jonathan. We are so glad our Sales Team was able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Aug 14, 2024
Response from current dealership:
Thank you for your positive review, Frederick. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Aug 14, 2024
Response from current dealership:
Thank you for your 5-star review. Communication is key here and we are happy that our team provided just that. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Aug 14, 2024
Response from current dealership:
Hello. Thank you so much for your positive 5-star review. We appreciate your business and your kind words and are glad to learn you were pleased with our selection of vehicles and pricing! Please let us know if we can be of any help in the future.
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Aug 14, 2024
Response from current dealership:
Thank you for your positive review. We appreciate your business and kind words, and we are happy to know our team provided you with a quick response! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 16, 2024
Bad vibe from an employee dont remember the name but he wore white shoes. He was very unprofessional. At the end the deal went south. Test drive this vehicle, liked it and wanted it but it haven’t went through maintenance. The manager put it in maintenance for me to make a purchase and another salesman sold it the next day. Jacob was decent salesman and the process was understood. From my understanding it was a payment put on the Tahoe from another buyer. It’s first come first serve, but why have the SUV for sale if it haven’t went through maintenance?
Jun 24, 2024
Didn't negotiate on MSRP but was straight up about it.
Very nice.
Aug 14, 2024
Response from current dealership:
Thank you for your positive review and feedback. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mike Hardy helped my wife and I, he went above and beyond! Very informative and eager to help but not pushy. My best experience at a car lot ever!
Aug 14, 2024
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was great, and our Sales Team went above and beyond to provide you with excellent customer service. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
May 17, 2024
My experience was outstanding in every way.
May 11, 2024
Very Helpful!
May 9, 2024
Very prompt response.
Show older dealer reviews 816
Mar 27, 2024
Responsive. Helpful.
Apr 16, 2024
Response from current dealership:
Thank you for your positive review. We appreciate your business are delighted to know our staff here at Kernersville Chrysler Dodge Jeep was both response and helpful. Please do not hesitate to reach out to us if we can be of any further assistance! -Kernersville Chrysler Dodge
Mar 20, 2024
Great good super
Apr 16, 2024
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Mar 8, 2024
They were very helpful.
Mar 9, 2024
Response from current dealership:
Thank you for your positive review, Richard. We appreciate your business and your kind words and are glad we could help! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
I have to say that they were great I worked with a salesman named Michael H he was polite any questions I had about the truck or financing he had a answer for Me and I was in and out quickly I will use Kernersville Chrysler Dodge again and I will recommend them to others it was well worth the ride there Thank You Michael
Mar 1, 2024
Response from current dealership:
Thank you for taking the time to provide us with your great review, Michael! We really appreciate your business and are glad your experience with our Sales Team was polite, informative, and quick. Congratulations, and thank you for your kind recommendation. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future!
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Feb 26, 2024
Response from current dealership:
Hello, thank you for your wonderful review. We appreciate your business and your kind words! It's delightful to know that you received excellent service from our team here at Kernersville Chrysler Dodge Jeep. Please let us know if we can be of any help in the future, and take care!
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
I believe that I got the runaround from one salesperson she told me that the car was available then being serviced said that they would get back with me so I called about 3 days later still in transit so I contacted another salesperson car was still available 2days later salesperson said that the person that traded it in back out on the trade meanwhile salesperson number 2 sent me a message saying that the car was sold if they were holding it for someone else be real don’t have me waiting for more than a week knowing well that it was still available but whatever it was the 2005 bmw z4
Feb 26, 2024
Response from current dealership:
Hello James,
We appreciate you taking the time to share your review about your interactions with our Sales Team regarding the 2005 BMW Z4 you were interested in purchasing. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you.
We appreciate you taking the time to share your review about your interactions with our Sales Team regarding the 2005 BMW Z4 you were interested in purchasing. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you.
This dealership was very nice, they went out of their way to ensure my happiness. They let me test drive immediately and look over the car multiple times, and we’re so accommodating with the forms of payment. The dealers were very friendly and not too pushy, and their selection has
a multitude of options for everyone. I would recommend this dealership to any buyer, even first time.
Feb 18, 2024
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Nothing makes us happier than knowing our Sales Team was accommodating and provided a multitude of options. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jan 30, 2024
Response from current dealership:
Your positive review means a lot, thank you. We greatly appreciate your business and these kind words! Let us know if you should ever need future assistance.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Boz and their Team were the Best. no pressure. I would recommend.them to anyone looking for
a car.
Jan 27, 2024
Response from current dealership:
Hi Al. Thank you for your positive review and recommendation. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 10, 2024
responded quickly
Jan 10, 2024
Response from current dealership:
We appreciate your review and your business, Kendal. We know how busy life can get and are truly grateful to you for taking the time to provide us with your feedback. We are so glad that we were able to provide you with efficient assistance. Should you ever need anything else, please do not hesitate to contact us directly.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Dec 1, 2023
The representative sent a purchase agreement that showed a price a thousand dollars higher than the online offered
price. We left this offer was disingenuous and stifled our interest
Kernersville did reply back to me regarding my interests, but never really went beyond to secure my SUV and sale. Strictly all about the $$ there. The vehicle I had hopes of bringing home was sold before I could make the 2 hour trip.
Wasn't meant to be.
Nov 20, 2023
Response from current dealership:
Joe,
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com. deliver it back to you.
We value your time and look forward to hearing from you.
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com. deliver it back to you.
We value your time and look forward to hearing from you.
Nov 14, 2023
Dealer contacted me. We have communicated. I told him we already purchased another vehicle.
Dec 6, 2023
Response from current dealership:
Thank you for your five-star review, David. We are happy to know that you found the vehicle you were looking for. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Reached out, younger Hispanic sounding girl dealt with me, applied for a car and within 2 hours she said oh that just sold sorry, she could have told me that it was in the process of being bought before I put in an application, she then turned around and tried to sell me a brand new model that had an insane mark up, I declined and ended up buying a brand new fully loaded 23 wrx the next day from a different dealership for cheaper than what she stated the 23 wrx they had that was a lesser model with less goodies costed, girl needs some lessons in sales
Oct 1, 2023
Good communication
Oct 3, 2023
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! We're happy to learn that our staff provided great communication during your visit. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 1, 2023
Response from current dealership:
Fernando, thank you for your positive review. We appreciate your great business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Response was quick and no hassles, sales were very helpful and willing to answer all questions.
Sep 29, 2023
Response from current dealership:
Thank you for your positive review, Ron. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
He was very, kind & very polite & offered any help he could be for me. Awesome person to me.
Nov 9, 2023
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 2, 2023
Sale person was great. Taking possession of
vehicle came down to having a pay stub
(paperless job account) after all paper work,
approval and making down payment. A pay
stub! The general manager finally became
reasonable and I was able to drive off. Totally
unnecessary! Ruined the whole experience!
Sep 29, 2023
Response from current dealership:
Hello James,
Thank you for taking the time out of your day to post this review. We are always looking for feedback to find ways to better serve our amazing customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com when you get the chance.
We value your business and look forward to hearing from you.
Thank you for taking the time out of your day to post this review. We are always looking for feedback to find ways to better serve our amazing customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com when you get the chance.
We value your business and look forward to hearing from you.
Kernersville were very courteous and professional although their vehicle is out of my price range
Sep 25, 2023
Response from current dealership:
Thank you for your positive review, Sherri. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 24, 2023
Response from current dealership:
Hello, our reputation is a top priority of Kernersville Chrysler Dodge Jeep. Accommodating and communicative assistance is always valued by our team. Positive ratings like yours are what we always strive for, thank you.
Vehicle was delivered on time and as the original price quoted. Price for trades were met and exceeded my expectations. Valuation was fare and up front. I would recommend anyone to Kernersville Dodge especially if buying a truck. I mean free delivery for up to 300 miles. I live in SC. This was my second truck purchased. If I need another I will not hesitate to contact them again.
Jul 17, 2023
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Salesperson whom I purchased from appeared to only be interested in commission. Apparently they are given no latitude in correcting small issues such as chipped windshield, messed up antenna (spring protruding from housing), faulty key fob, loose driprail molding or clogged cabin air filter. Salaried personnel are professional and people friendly. After a nod from the business guy, I was provided the only non-standard perk of a full gas tank. Were it not for the good condition of the vehicle (thanks to the previous owner), I would not have purchased the car. The "deal" was nothing extraordinary, but the service history of the car was. Absolutely would never purchase another vehicle from this salesperson and would advise everyone that the primary guiding principle in doing business at this dealership is "Let the buyer beware."
Very friendly staff, responded quickly
However, the SUV I was interested in was sold already
Jun 29, 2023
Response from current dealership:
Hello, thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that our Sales Team here at Kernersville Chrysler Dodge Jeep provided a quick response time and friendly experience for you. We hope to serve you again in the future, and should you need anything else, do not hesitate to contact us.
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Brianna was quick to respond, very efficient and went above and beyond great customer service!
Jun 18, 2023
Response from current dealership:
Hey, Angel! Thank you for sharing your feedback. We are so glad to have been able to go above and beyond to assist you in an efficient manner. If you need anything in the future, please do not hesitate to reach out to us! -Kernersville Chrysler Dodge
Jun 12, 2023
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! We are glad to learn that our team at Kernersville Chrysler Dodge Jeep was very responsive. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Add said free delivery but dealer wanted to charge me $1000 to deliver 190 miles away. Didn’t purchase!
Sep 29, 2023
Response from current dealership:
Hello Chris,
We appreciate you taking the time to give us your feedback about your interactions with our Sales Team regarding the delivery cost. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you.
We appreciate you taking the time to give us your feedback about your interactions with our Sales Team regarding the delivery cost. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you.
Great help over the phone and at the Dealership A+. Great sales team and Kenny Sullivan was the Best!!!
May 13, 2023
Response from current dealership:
Hello. Thank you for taking the time to provide us with your feedback and a five-star review! We really appreciate your business and are glad your experience with us was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
May 8, 2023
Response from current dealership:
Thank you for taking the time to share your experience with our Sales Team. We are happy to see our Sales Team was responsive here at Kernersville Chrysler Dodge Jeep. If there is anything else we can help you with, please don't hesitate to let us know. We would love another opportunity to earn that 5th star!
Apr 8, 2023
Response from current dealership:
We are so honored to receive this 5-star review, Kalomo! We appreciate your business and are so delighted to know that our staff was patient while assisting you here at Kernersville Chrysler Dodge Jeep. We look forward to working with you again in the future. -Kernersville Chrysler Dodge
Mar 31, 2023
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 22, 2023
The young lady was very helpful and call several times to follow-up.
Mar 23, 2023
Response from current dealership:
Betty,
Thank you for your positive rating and review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive rating and review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Honest, straight forward on answers and quick to start working with us to find what we were looking for.
Feb 7, 2023
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we can help you find a great new vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jan 31, 2023
Dealer had 16 885 ad the price of the car but when I went there he said that is the price if I put down 4100 and the price is 21k for the car.
Feb 8, 2023
Response from current dealership:
Mike, thank you for taking the time to post your review in regard to your recent visit with Kernersville Chrysler Dodge Jeep. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Horrible the woman I talked to told me the car was in the shop for maintenance and would call me back if it would be ready to sell NEVER called me back instead messages me saying it would take till next week which it was a Friday so I could understand that so I told her to let me know and I appreciate it BUT the very next day I’m scrolling through looking for the car I would like to get I come across their car but low and behold ITS BEEN SOLD and the kicker…she didn’t message me till THREE days later saying it was sold. So I will DEFINITELY NOT be shopping at this dealership I don’t care how good my coworkers say they are
Jan 25, 2023
Response from current dealership:
Hello,
Thank you for taking the time to post your review. We appreciate honest reviews from our customers. We always offer a deposit to secure the vehicle for customers prior to their visit. Without a deposit, the vehicle is available to all the customers and served as first come first serve. Prior to a deposit, we provide a virtual walk-around and disclose all the blemishes and damages on a vehicle for customer satisfaction. We hope you will try us again.
Thank you.
Thank you for taking the time to post your review. We appreciate honest reviews from our customers. We always offer a deposit to secure the vehicle for customers prior to their visit. Without a deposit, the vehicle is available to all the customers and served as first come first serve. Prior to a deposit, we provide a virtual walk-around and disclose all the blemishes and damages on a vehicle for customer satisfaction. We hope you will try us again.
Thank you.
Jan 19, 2023
Great people!!!
Jan 20, 2023
Response from current dealership:
Thank you for this 5-star rating, David. We appreciate you sharing this about our team at Kernersville Chrysler Dodge Jeep!
Jan 12, 2023
Response from current dealership:
We're so pleased to receive your positive review and learn that you had a wonderful visit working with the Kernersville Chrysler Dodge Jeep Team. If you need anything down the road, please let us know.
Jan 6, 2023
Response from current dealership:
Hello Jordie, we are glad you enjoyed great customer service working with our team at Kernersville Chrysler Dodge Jeep. Thank you for your positive review. We are here if you need any further assistance.
Truck was advertised at a certain price but then when I called the price went up 20K. That is not a proper way to do business
Dec 25, 2022
Response from current dealership:
Thank you for taking the time to post your review. We appreciate honest feedback from our customers. We always do our best to provide the best available price. We hope you will try us again. All the best from us here at Kernersville Chrysler Dodge Jeep.
Like most dealers, they ask me to make an offer and then game me the same price they had posted on the website, waste of time
Dec 24, 2022
Response from current dealership:
Hello,
Thank you for taking the time to give us your feedback. We know how important the purchase process is and would like to speak with you about your vehicle inquiry and your communication with our Sales Team. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback. We know how important the purchase process is and would like to speak with you about your vehicle inquiry and your communication with our Sales Team. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Hey they was honest and good dealer to work with.i was a lot closer I will like to view the inventory in person .
Dec 19, 2022
Response from current dealership:
Thank you for your five-star review of our Sales Team at Kernersville Chrysler Dodge Jeep, Kevin. We appreciate your business and your kind words! Please let us know if we can be of any further assistance. -Kernersville Chrysler Dodge
I was told service wasn’t done with intake. Looking at other reviews they were told it was sold. Really not sure what’s the deal with this vehicle.
Dec 18, 2022
Response from current dealership:
Ronet,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your vehicle inquiry and your interaction with our staff. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
We look forward to hearing from you.
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your vehicle inquiry and your interaction with our staff. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
We look forward to hearing from you.
Dec 19, 2022
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would appreciate the chance to speak with you regarding your communication with our Sales Team. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jan 6, 2023
Response from current dealership:
Thank you for your positive review. We appreciate your business and we are glad to see that we reached out to you! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 28, 2022
Response from current dealership:
We appreciate your kind rating, Darren! Here at Kernersville Chrysler Dodge Jeep we strive to provide our valued customers with the best quality service. Have a great day.
Oct 7, 2022
Response from current dealership:
Hello Rachel,
Thank you for taking the time to post your review. We appreciate honest reviews from our customers. We always offer a deposit to secure the vehicle for customers prior to their visit. Without a deposit, the vehicle is available to all the customers and served as first come first serve. Prior to a deposit, we provide a virtual walk-around and disclose all the blemishes and damages on a vehicle for customer satisfaction.
We hope you will try us again. Thank you.
Thank you for taking the time to post your review. We appreciate honest reviews from our customers. We always offer a deposit to secure the vehicle for customers prior to their visit. Without a deposit, the vehicle is available to all the customers and served as first come first serve. Prior to a deposit, we provide a virtual walk-around and disclose all the blemishes and damages on a vehicle for customer satisfaction.
We hope you will try us again. Thank you.
Sep 27, 2022
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Terrible business. Made an appointment to look at the truck. When I arrived the truck was being serviced. I was then told the technician was taking it home. And they tried to get a 500 Dollar deposit to hold it. And I nevermind even saw it. Wasted time wasted trip. Will never try to do business with them again
Sep 7, 2022
Response from current dealership:
Hello Tim,
Thank you for taking the time to leave us your review regarding your recent experience with our Sales Team. We are always looking for feedback to find ways to better serve our customers here at Kernersville Chrysler Dodge Jeep. We would like to hear from you and ask that you please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.om.
Thank you for taking the time to leave us your review regarding your recent experience with our Sales Team. We are always looking for feedback to find ways to better serve our customers here at Kernersville Chrysler Dodge Jeep. We would like to hear from you and ask that you please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.om.
Contacted them on multiple occasions to get some basic information about an Expedition I was interested. Never returned with an iota of info to answer my inquiry. I was
contacted eventually....a week later only to be told the vehicle was sold. Then, they had the gall to ask me if I was interested in any of their other vehicles. With customer
service like that, the answer was a resounding "No."
Aug 30, 2022
Response from current dealership:
Robert,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jul 19, 2022
Great experience meet my needs for buying a car service was out standing.
Jul 20, 2022
Response from current dealership:
Thank you for your input, Kenneth. We are delighted that we were able to assist you with your car-buying experience. If you need anything in the future, please do not hesitate to reach out to us! -Kernersville Chrysler Dodge
Jul 14, 2022
Response from current dealership:
Dear customer,
All of us here at Kernersville Chrysler Dodge Jeep are happy to read that you had a superb visit with our dealership. Thank you very much for sharing this sincere recommendation on CarGurus. Thanks for shopping at Kernersville Chrysler Dodge Jeep.All of us here at Kernersville Chrysler Dodge Jeep are happy to read that you had a superb visit with our dealership. Thank you very much for sharing this sincere recommendation on CarGurus. Thanks for shopping at Kernersville Chrysler Dodge Jeep.
All of us here at Kernersville Chrysler Dodge Jeep are happy to read that you had a superb visit with our dealership. Thank you very much for sharing this sincere recommendation on CarGurus. Thanks for shopping at Kernersville Chrysler Dodge Jeep.All of us here at Kernersville Chrysler Dodge Jeep are happy to read that you had a superb visit with our dealership. Thank you very much for sharing this sincere recommendation on CarGurus. Thanks for shopping at Kernersville Chrysler Dodge Jeep.
Jun 28, 2022
Kernersville Chrysler was very prompt in responding to me and very kind.
Jul 12, 2022
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
they were very prompt in contacting me and provided all the information i was looking for, this was a lot better than the
previous experience i have had with other dealers
excellent response
Jul 11, 2022
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad to see you had excellent communication with us during this visit. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jun 17, 2022
Very disappointed. Was in the process of purchasing a truck. Told them I was going to buy it and was interested in trading in my vehicle. After submitting all requested info our salesperson asked for we didn’t hear back from the salesperson we were dealing with. The day past and we never heard back. We called her and emailed her saying we wanted the truck and what was the next step. She didn’t call back. Next day we called and spoke with another sales person. Who informed us the original person we were speaking with was not in. Told them we wanted the truck. We were waiting to hear about a trade in price. Asked what we needed to do to secure the truck. He said he was going to check into same and would get back to me. An hour later we called again and left a message. Still no response. Then I got a notice from carfax that our vehicle was reserved. feel like they sold the truck out from under me. I had purchased my last truck from them new. Had a good experience then.
Jul 11, 2022
Response from current dealership:
Jeannine,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your recent truck purchase inquiry and communication with our Sales Team. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you.
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your recent truck purchase inquiry and communication with our Sales Team. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you.
Jun 10, 2022
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
-Kernersville Chrysler DodgeThank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
-Kernersville Chrysler DodgeThank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
-Kernersville Chrysler DodgeThank you for your positive review. We appreciate your business and y
More ...
-Kernersville Chrysler DodgeThank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
-Kernersville Chrysler DodgeThank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
-Kernersville Chrysler DodgeThank you for your positive review. We appreciate your business and y
STAY AWAY FROM THIS DEALER!!!!!!!! I agreed to
purchase the car for the listed price. I left a
deposit, spent weeks chasing down the agent for
updates and once the dealership took the
deposit and scheduled delivery, they called me
and raised the price of the vehicle by $10,000.
I worked with this dealer for almost a month
finalizing this transaction and if there was an
error
in the price I should have been notified upfront,
not after taking my deposit and scheduling
delivery. DO NOT DO BUSINESS HERE!!!
After escalating the matter, the dealership
offered to increase the price by $6,000 instead of
$10,000i This is the old Bait and Switch. Bait
you in with a low price then switch the
price before completion of the sale and offer you
something else. BEWARE!!!!!
Jun 6, 2022
Response from current dealership:
Marquetta,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your overall interaction with our Sales Team with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.Marquetta,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your overall interaction with our Sales Team with you. Please contact our Resolution Department by
More ...
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your overall interaction with our Sales Team with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.Marquetta,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your overall interaction with our Sales Team with you. Please contact our Resolution Department by
Found suv on CarGurus but when your speaking with them they do not honor the delivery fee that is quoted on site. Comes out to being almost twice as much. So I’m not sure where the communication of shipping/delivery gets misleading
May 28, 2022
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.Thank you for taking the time to post your
More ...
May 19, 2022
Response from current dealership:
Hello, thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was lovely and friendly. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
May 6, 2022
Response from current dealership:
Michael,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 5, 2022
Prompt return emails.
Great team at Kernersville! Worked closely and structured an awesome deal. Much better then any dealer in the Tri-state area.
May 4, 2022
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was much better than other dealers. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
The dealership provided everything I needed including delivery! Price was great on the vehicle that I purchased as well!
Apr 22, 2022
Response from current dealership:
Gene, thank you for your positive feedback. We are so glad our Sales Team was able to assist with your vehicle purchase through quality service and support. Enjoy your new vehicle, and please don't hesitate to contact us for any future auto-related needs.
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Mar 29, 2022
Response from current dealership:
Ralph
Thank you for taking the time to leave us a positive review. We appreciate your business! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for taking the time to leave us a positive review. We appreciate your business! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 29, 2022
Response from current dealership:
Thank you for taking the time to post your review. We would appreciate the chance to speak with you regarding the delivery fee in question. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
I spoke to the dealer representative for two days I got financing in order only to come there to be told the car was in the shop. What upsets me is I just called and spoke to a rep who told me the car was there. The lack of concern at that place was unreal!
Mar 8, 2022
Response from current dealership:
Robert, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Mar 7, 2022
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 23, 2022
Response from current dealership:
Thank you for taking the time to provide us with your feedback and the 5-star rating! We really appreciate your business. So glad to see your experience with us was friendly and quick. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Feb 21, 2022
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dealer/sales people/mangers/finance people were very prompt and helpful. The entire process was quick and painless. Car was nice and clean as depicted. All in all I got a good truck at a good deal. Would definitely recommend this dealer
Feb 19, 2022
Response from current dealership:
Thank you for your five-star review and your business! At Kernersville Chrysler Dodge Jeep, we understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Our staff always strives to provide you with a smooth and efficient process to assist with the car-buying experience because we know how important the process is. Your recommendation is greatly appreciated, so please don't hesitate to contact us in the future!
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Feb 15, 2022
The car was already sold but still
Listed. It was a waste of my time
Feb 16, 2022
Response from current dealership:
Thank you for taking the time to post your review. We appreciate honest reviews from our customers.
We always offer a deposit to secure the vehicle for customers prior to their visit. Without a deposit, the vehicle is available to all the customers and served as first come first serve. Prior to a deposit, we provide a virtual walk-around and disclose all the blemishes and damages on a vehicle for customer satisfaction. We hope you will try us again. Thank you.
We always offer a deposit to secure the vehicle for customers prior to their visit. Without a deposit, the vehicle is available to all the customers and served as first come first serve. Prior to a deposit, we provide a virtual walk-around and disclose all the blemishes and damages on a vehicle for customer satisfaction. We hope you will try us again. Thank you.
Friendly salespeople. They are on top of their game trying everything they can to get me financed. Crossing my fingers.
Apr 7, 2022
Response from current dealership:
Thank you for your review and your business, Michelle. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Feb 7, 2022
Response from current dealership:
Thank you for your 5-star positive review. At Kernersville Chrysler Dodge Jeep, it is indeed the goal of our Sales Team to provide efficient and quality service. We appreciate your business, so please let us know if we can be of any help in the future with any of your auto needs.
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
We’re all here trying to purchase a vehicle. They did what they were suppose to do as a dealer! Have a great New Year and good day!
Jan 5, 2022
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was went well. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Dec 29, 2021
The dealer reached out and was very helpful.
Dec 30, 2021
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback about how helpful our team was. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Nov 28, 2021
Response from current dealership:
Hello,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 22, 2021
Response from current dealership:
Thank you for your positive feedback! Kernersville Chrysler Dodge Jeep appreciates your business.
Nov 14, 2021
Excellent service!!
Nov 16, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 16, 2021
Response from current dealership:
Thank you for your feedback. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 17, 2021
Response from current dealership:
Blake, thank you for your positive review. We appreciate your business and your kind words about our quick response! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Good response, looking for what I want ,, instead of what they want to sell , thank you
Oct 17, 2021
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you with your vehicle search. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Oct 3, 2021
Response from current dealership:
Thank you for your feedback about how responsive our team was. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Sep 23, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 20, 2021
Prompt courteous online response
Sep 21, 2021
Response from current dealership:
David, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 18, 2021
Response from current dealership:
Thank you for your feedback. We are so glad you enjoyed your visit to Kernersville Chrysler Dodge Jeep. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Never have I ever been so disappointed, misguided and let down by a dealership. Long story short; after a 2.5 hr drive one way, paying the deposit of $500 required to hold the truck and our application being approved. The truck was sold to someone else while we were waiting to hear back from our sales associate, Ilana. There was so much miscommunication, blaming of other departments and incompetence it’s absolutely unreal!
Sep 15, 2021
Response from current dealership:
Thank you for taking the time to post your review. We appreciate honest reviews from our customers. We always offer a deposit to secure the vehicle for customers prior to their visit. Without a deposit, the vehicle is available to all the customers and served as first come first serve. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com so that we may learn more details about your experience.
Sep 10, 2021
Very pleasant to talk with and very helpful. Did not buy from them only because I found a truck closer to home. I will look to this dealer again if I'm in the market for another vehicle.
Sep 10, 2021
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Aug 29, 2021
They were very helpful
Aug 30, 2021
Response from current dealership:
Keith, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 5, 2021
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Dealer responded but raised the price overnight and then claimed the vehicle was evaluated yet so the price may still be different.
Aug 5, 2021
Response from current dealership:
Mark, thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Carol from the office staff, and Jason my salesman, were incredibly helpful throughout the whole process? Even after the sale.
Jul 31, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Received an email response almost immediately.
Ms. Kaylin McCrea was very helpful and attentive in
Listening to what I was looking for and my budget.
Unfortunately, the price point if the vehicle I was interested in
was not negotiable at the time. I will, however, refer friends
and family just because of the professional and honest way
I was treated...
Jul 22, 2021
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you during your sales visit. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Dealer added extra charges and refused to fix some things that were wrong with the vehicle - damage to front
grill and broken center console/arm rest. Also price was too high compared to similar vehicles.
Jul 28, 2021
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Jul 17, 2021
Response from current dealership:
Thank you for your feedback. We understand how busy life can be and really appreciate you taking the time to leave a review. We are so glad that we were able to provide you with a great service experience. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jul 9, 2021
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you in the purchase of your vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jul 8, 2021
Very helpful I would recommend this dealership to anyone looking to buy a vehicle.
Jul 9, 2021
Response from current dealership:
Patrick, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 28, 2021
I searched for a good bit for a 2021 Ram Power Wagon 2500 with the 75th anniversary package.
Kernersville aka 31dodge.com had 3 on the lot, where most dealerships had none. I went to 2 other
major dealerships much closer to my home to try and get info, test drive and potentially buy this type
truck with no luck before stumbling upon this dealership. I was not on the lot 10 minutes before Dan
had me the keys and a tag to the truck to test drive. Not once was I pressured to buy or redirected to
a different vehicle. Dan answered all my questions knowing I was not purchasing that day. I spent a
week texting Dan questions and requests before ultimately putting a deposit down and picking my
truck up. Dan assisted in getting almost all the paperwork completed so that when I showed up, all I
had to do was sign and be on my way. I could not be more pleased with my experience at this
dealership and would highly recommend this dealership to anyone looking to buy a Chrysler, Dodge
or Jeep.
Jun 30, 2021
Response from current dealership:
Kenny, thank you for your feedback. We are so glad we were able to assist you in the purchase of your 2021 RAM 2500 Power Wagon. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jun 11, 2021
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was awesome. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jun 2, 2021
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was prompt with a good follow up. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was prompt with a good follow up. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
shyenne took our info over the phone and made sure it was entered in the system. Rickey our salesman was amazing and super helpful. The finance guy was quick and efficient.
Only negatives was the sales manager( female-don’t recall her name was quick to shut down any form of negotiation and didn’t come off as too personable especially since we were spending $38k ( no financing).
The other negative was the extensive wait time to sign documents and write them a check.
May 25, 2021
Response from current dealership:
Thank you so much for taking the time to share your feedback for our staff members. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
May 18, 2021
Response from current dealership:
Thank you for your positive review! We really appreciate your business and are glad your experience with us was customer focused and timely. Please let us know if there is anything else we can do to assist you. We look forward to your next visit. -Kernersville Chrysler Dodge
May 13, 2021
I did like the truck I looked at and did buy it Ricky was helpful and not pushy and when I asked
them to only pull 2 credit reports and they did because I didn't want every bank pulling my credit I
was hoping to get a lower price but didn't budge on the price but I am happy with the truck.
May 15, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sent my info over for a van that was listed for $4885 putting down $2600 which I was per-approved but when I spoke with someone they said I had to make a $5000 purchase. They tried to sell up so Im continuing my search
May 12, 2021
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. We hope you'll consider reaching out to our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
May 6, 2021
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
May 5, 2021
The van looks good and nothing wrong in pictures but when you went to look doors didn't work,emergency brake would not dislodge correctly pieces missing to operate windows
May 7, 2021
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
May 11, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Received emails which were informative.then received a voice message with laughing and no message sounded as very immature sales personal. I then made a phone call to a person named Cheyenne expressing my interest I did leave a message a few hours later I once again received a phone call from the dealership an all that was left for me was back ground talk. My opinion very immature an very unprofessional
Apr 29, 2021
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Response from current dealership:
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Was disappointed in my experience. Was prepared to make the purchase but felt that the finance lady was extremely rude, made me feel as though she was doing me a favor. Advertisement showed document fee of $649 on purchase agreement listed at $799. Felt as if they were just to busy to be bothered by my little used car deal. Manager did call back and apologize but it all left a bad taste.
Apr 28, 2021
Response from current dealership:
Thank you for taking the time to share your thoughts about your experience regarding a purchase. We are always looking for feedback to find ways to better serve our customers, and we have addressed this with you. If there is anything additional you would like to share, please feel welcome to call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Apr 22, 2021
Response from current dealership:
Anthony, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 21, 2021
Amazing dealership! Titled the truck in my home state(Michigan) everything was done over the phone. Even reimbursed me for my flight to Greensboro to pick up the truck.
Jun 16, 2021
Response from current dealership:
Steve, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 20, 2021
Prompt and polite. Though the price of a used vehicle was the
same as a new one elsewhere. Pricing was not their best attribute.
Ultimately wr purchased a brand new vehicle elsewhere.
Apr 22, 2021
Response from current dealership:
Hi Blaine,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Apr 17, 2021
I spoke with a salesman about 2 vehicles and explained to him that I would be traveling through NC on the April 16th to stop visit his dealership. It was 8 hours out of my way but I have looking for these vehicles. I asked if he could contact me if the vehicles were sold before the 16th and he said yes. Well I got a notification from Cargurus about the vehicles being sold but I never heard from that dealership again. If I could give this dealership 0 stars I would.
Apr 19, 2021
Response from current dealership:
Hi Michael,
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Apr 16, 2021
So far so good
Apr 17, 2021
Response from current dealership:
Thank you, Dan, for your positive review. We appreciate your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Great experience! Professional, thorough, and quick! Easy transaction. Nico and Ampura were great!
Apr 15, 2021
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with Nico and Ampura was so outstanding. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with Nico and Ampura was so outstanding. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Apr 13, 2021
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Apr 14, 2021
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Apr 7, 2021
Sales Rep was really friendly but the vehicle I test drive was very loud. When I turned the AC on it started knocking. Window had a crack and seat belt was broken
Apr 9, 2021
Response from current dealership:
Bryanna,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Apr 5, 2021
Response from current dealership:
Thank you, David, for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 28, 2021
Very responsive to my questions
Mar 29, 2021
Response from current dealership:
Thank you for your positive review, Andrew. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 22, 2021
Had a positive experience with this
dealer--answered all my questions,
easy to reach, and gave prompt
replies. I traveled out of state to get
certified pre-owned vehicle of a
very particular model. They were
helpful in explaining and facilitating
the purchase under those out-of-
state conditions. As with any used
vehicle purchase, I wish there was
more wiggle room on price. Still an
overall positive experience.
Mar 23, 2021
Response from current dealership:
Jason,
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Mar 19, 2021
Priced a used 2021 denali at 1 price, called on it to put a deposit on it the same day and the sales manager lies and says it's a misprint. Tacks $9000 to the price of the truck so its the same as new price.
Really shady dealership, buy beware.
Mar 22, 2021
Response from current dealership:
Hi Adam, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. It was a genuine error on the pricing end. The truck sold over the weekend at a new price. If we can assist you further, please call our Resolution Department at 888-881-4682 at your convenience.
They sold the vehicle i was looking at after they already ran my credit for it!!! I called several times to speak to a supervisor and never got any of the several call backs i was promised! This place is a crooked joke!
Mar 17, 2021
Response from current dealership:
Marcus,
Thank you for bringing this to our attention. We strive to provide transparent communication with each of our valued guests. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com. We look forward to hearing from you.
Thank you for bringing this to our attention. We strive to provide transparent communication with each of our valued guests. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com. We look forward to hearing from you.
Mar 15, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 6, 2021
Internet representative was very attentive and responded quickly. Provided the information that I need about the truck I was interested.
Mar 8, 2021
Response from current dealership:
Byron, thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 27, 2021
Communication with the dealer was excellent! Unfortunately, the vehicle I was interested in had been sold. Despite my not buying from them at this time, based on the open communication we exchanged, I would consider buying from them. Five stars based on that.
Mar 1, 2021
Response from current dealership:
Thank you for your review, Jeffrey! We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that you enjoyed our services and level of communication. Should you need anything else, do not hesitate to contact us! -Kernersville Chrysler Dodge
Well, for a 2015 Dodge Ram 1500 Big Horn, it had 141.000 miles on it, with a few minor issues, other than that it was a good experience.
Feb 22, 2021
Response from current dealership:
Thank you for taking the time to provide us with your feedback regarding the 2015 Dodge Ram 1500 Big Horn! We really appreciate your business and are glad your experience with us was a good one. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Feb 20, 2021
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 17, 2021
Sales person was very nice and helpful
Feb 19, 2021
Response from current dealership:
Willie, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care! -Kernersville Chrysler Dodge
Feb 19, 2021
Response from current dealership:
Thank you, Krisy, for taking the time to share your feedback. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 19, 2021
Response from current dealership:
Pierre, thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
great followup-- not the car for me but i will keep this dealership in the front when i find what i want
Feb 19, 2021
Response from current dealership:
Thank you, James, for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 30, 2021
Response from current dealership:
Thank you for your positive review, Blaine. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 28, 2021
Responded a day later with photos. It was to late as I wanted to purchase sooner.
Jan 29, 2021
Response from current dealership:
Mike,
Thank you for bringing this to my attention. We strive to provide each of our guests with prompt communication. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com. We hope to hear from you soon.
Thank you for bringing this to my attention. We strive to provide each of our guests with prompt communication. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com. We hope to hear from you soon.
Jan 20, 2021
Great service
Jan 21, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 19, 2021
I asked several question about the car e.g. VIN, interior condition, and etc. but the response was a
couple days later and none were answered. In a follow-up email the salesman stated the car was not
on the the lot yet and asked me to consider other inventory. I have zero confidence in this dealership
especially when considering a $40k automobile.
Jan 21, 2021
Response from current dealership:
Hi Sam,
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
The sales lady was very nasty and smart mouthed when I made a offer on it and hung up on me very unprofessional
Jan 19, 2021
Response from current dealership:
Hi Elijah,
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Jan 14, 2021
Response from current dealership:
Thank you for your positive review. We appreciate your business and are glad to know that you enjoy our staff. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 12, 2021
Response from current dealership:
Hi Terry, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
They contacted me immediately, the sales lady was very nice . She answered all of my questions. I will not be doing business there because they offered nothing for my trade .
Dec 31, 2020
Response from current dealership:
Thank you for your feedback. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Dec 29, 2020
I’ve purchased 3 trucks from Kerrnsville in the past and they’ve been great. The response fast! Pual is the sales guy I’ve worked with for the last 6 years.
Dec 29, 2020
Response from current dealership:
Thank you, Billy, for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing 3 trucks. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Quotation and subsequent price reduction were both sent promptly. I was
able to find acceptable / desired vehicle from stock.
Dec 28, 2020
Response from current dealership:
Thank you for your positive feedback. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 26, 2020
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Excellent service, loved this dealership!
Especially Jasmin in Internet sales and Tom our salesman, very professional!!
Dec 23, 2020
Response from current dealership:
Thank you for your positive review, Kyle. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 19, 2020
They were uninterested in making a deal. I wanted 23k on a truck they had listed for 24k. That same day, I bought a truck for 22k from another dealership. 2 weeks later, this same truck is listed for 22k now online. I guess they missed out on the deal by not wanting to negotiate. Too bad, so sad. They were nice people, but is a typical large dealership operation that requires half a day just to start talking numbers.
Dec 21, 2020
We appreciate you taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Response from current dealership:
We appreciate you taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Dec 18, 2020
Very very nice sales representative
Dec 19, 2020
Response from current dealership:
Ray,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 14, 2020
No good they wasted my time ran
my credit and I got approved
But at the end they said they got a deposit from someone else for that truck
Dec 16, 2020
Response from current dealership:
Jorge,
Thank you for taking the time to write a review for us at Kernersville Chrysler Dodge Jeep. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to write a review for us at Kernersville Chrysler Dodge Jeep. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Dec 7, 2020
Response from current dealership:
Mike,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Great dealer experience , their customer service is amazing, from the initial contact with Amparo which
was only 5 minutes after I posted a inquiry to the closing of the deal with David Financing Manager ,
Doug showed us all the the options of the vehicle , It was a very smooth transition.
Dec 4, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
I was very disappointed with my experience. I was pre approved for this vehicle and was contacted the next day and given a link to complete a full application for approval. Once approved I was contacted by the dealer. My paperwork was given to another agent when I called. At that time I asked should I put money on the car to hold it. The agent told me to wait for my original sales agent to do that. I got home from work (I live 15 min away) and called back only to discover someone else had the car. I would have paid the fee to hold the car when I spoke with the other agent if I knew it was possible I would lose the car. Not honest business.
Nov 27, 2020
Response from current dealership:
Hello,
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Nov 23, 2020
Response from current dealership:
Scott, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 18, 2020
Worked great with us and also delivered our new vehicle to us. Very pleasant staff and customer service was excellent. Will buy from Kernersville Chrysler Dodge Jeep again in the future and we will definitely recommend others to them.
Nov 18, 2020
Response from current dealership:
Maria, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 13, 2020
Had the deal made and down payment made called me back told me it was already sold
Nov 16, 2020
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Nov 11, 2020
Response from current dealership:
Thank you for your positive review. We are glad to know that you received prompt customer service! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
They have picture of dually mega cab what they are actually selling is not and they wasn’t really interested in selling me anything when I asked for 3500 dually
Nov 11, 2020
Response from current dealership:
Thank you for taking the time to give us your feedback. I apologize that you did not receive the level of service you expected and would like the opportunity to discuss your shopping experience. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Nov 9, 2020
Response from current dealership:
Thank you for taking the time to provide us with your feedback! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 9, 2020
Very responsive resourceful
Nov 9, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 5, 2020
Got pushy when I told them I wanted to take some time to consider the car and the deal. Tried to
brow beat me into making a decision. Refused to put their proposal in writing for me.
Nov 9, 2020
Response from current dealership:
John,
Please know that we strive to treat all of our guests respectfully no matter what. Your feedback is concerning and I would like to discuss your concerns regarding your recent visit. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Please know that we strive to treat all of our guests respectfully no matter what. Your feedback is concerning and I would like to discuss your concerns regarding your recent visit. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
I bought this truck on the spot. Kernersville Dodge will be one of the first places i check the next time I
am in the market for a car or truck. They knew who I was when I arrived and knew which truck to show
me. The truck was a great deal. The process was easy.
Nov 6, 2020
Response from current dealership:
Thank you for your review and your business, Stephen! We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing your truck. Should you need anything else, do not hesitate to contact us! -Kernersville Chrysler Dodge
Oct 19, 2020
We set up an appointment to see a used car and
followed thru to drive it but did not work out a
satisfactory deal. The staff was friendly but
lacked some professionalism. We were left
unattended for too long and the dealer didn't
seem interested in negotiating a deal
Oct 20, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 19, 2020
Very good customer service without being pushy. Enjoy the process of looking for a new vehicle .
Oct 19, 2020
Response from current dealership:
Steve, thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was very good. It's wonderful to know that you enjoyed the process of looking for a new ride! Please let us know if there is anything else we can do to assist you. Have a great day! -Kernersville Chrysler Dodge
Oct 19, 2020
Response from current dealership:
Lathan, We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 17, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 15, 2020
The truck wasn't as advertised. Dealer wasn't
open for discussions.truck had undisclosed
damage.
Dealer seemed to be too busy to care
Said they sold 750 vehicles a month.
Quantity not quality!!!
Oct 17, 2020
Response from current dealership:
Thank you for contacting us. Please know that we take your feedback seriously, and we would like to learn more about what happened. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com. Thank you.
Oct 15, 2020
Response from current dealership:
Gary- Thank you for taking the time to leave a positive review. We appreciate your feedback and look forward to working with you again soon!
Oct 5, 2020
Response from current dealership:
Harry, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Very pleasant no high pressure sales, Charlie our sales person was very friendly and helpful.
Oct 2, 2020
Response from current dealership:
Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Charlie. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Sep 23, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 22, 2020
Response from current dealership:
Harris, we strive to be excellent 5-star reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. -Kernersville Chrysler Dodge
Sep 22, 2020
Response from current dealership:
Thank you for your review and your business, Phillip! We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to provide you with friendly and knowledgeable service. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Sep 20, 2020
Quick response, Questions answered promptly. Decide it wasn't the vehicle for me.
Sep 21, 2020
Response from current dealership:
We appreciate your great review, Larry! It was our pleasure to work with you. We hope to assist you again. -Kernersville Chrysler Dodge
Sep 17, 2020
Fast easy way to purchase a vehicle! Staff knew what to do to expedite an out of state sale.
Sep 17, 2020
Response from current dealership:
Hi Bob,
Thank you for your feedback. We are so glad we were able to assist you in the purchase of your vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Thank you for your feedback. We are so glad we were able to assist you in the purchase of your vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Sep 16, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
They emailed me and asked if they could help me. Th Ed y answered back in a timely manner
Sep 6, 2020
Thank you for your feedback. We are so glad we were able to assist you with any questions. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you with any questions. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Sep 5, 2020
Great experience with Nick
Sep 6, 2020
Response from current dealership:
Thank you for your positive review, Robyn. We appreciate your business and your kind words for Nick! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 4, 2020
Salesman was not pushy at all, which is rare in car shopping these days.
Sep 4, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 3, 2020
All good
Sep 3, 2020
Response from current dealership:
Stephen,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
This is the worst dealer I have ever been to the sale person allowed another person to test drive the car while we were sitting there waiting on him to get us an answer on the price then lied o had the ck in my purse to purchase the car and not many of them had a mask including customer
Sep 1, 2020
Hi Sheila,
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Response from current dealership:
Hi Sheila,
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
The car on their website failed to mention that the vehicle was not
serviced yet. Then I went to test drive the car and wanted it serviced
before I took it to the mechanic. However I was not informed
promptly when it was ready and then over the weekend it was sold.
Dry disappointed. The sales team clearly is not communicated
between each other well. The IT website department was very
communicative via text with me so I rate them higher.
Aug 30, 2020
Response from current dealership:
Thank you for taking the time to post your review, Angel. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Aug 24, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 24, 2020
Response from current dealership:
Thank you for your positive review, Tyshika. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 19, 2020
Response from current dealership:
Matthew, thank you for taking the time to leave us with your feedback! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
We’re very responsive just couldn’t get a deal done people in person we’re putting deposits down on vehicle I was looking at
Aug 14, 2020
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Lucas and Cheyenne were great. Lucas was my salesman and he worked with me and got me what I needed. Cheyenne was great with her follow-up and made sure I was happy. The only thing that that could've been better is if they'd have given the truck a quick detail, but overall a good experience
Aug 13, 2020
Response from current dealership:
Tommy, thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us went well with the help of Lucas and Cheyenne. We will make sure to share your feedback with management. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Aug 8, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words about Paul! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 3, 2020
Response from current dealership:
Providing a helpful and attentive experience to current and prospective guests is our number one priority here at Kernserville Chrysler Dodge. Thank you for the kind recommendation, and we hope to deliver you a 5-star experience in-person as well.
Jul 30, 2020
Responded to my request abt this vechile
Jul 31, 2020
Response from current dealership:
Thank you for your positive review, Tanya! We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 30, 2020
Response from current dealership:
Coolio, It's wonderful to see that our team worked hard to provide you with a memorable visit! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 28, 2020
Helpful, good information.
Jul 28, 2020
Response from current dealership:
Jack,
Thank you for your review. We understand how busy life can be and really appreciate you taking the time to provide us with your great feedback. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Thank you for your review. We understand how busy life can be and really appreciate you taking the time to provide us with your great feedback. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jul 26, 2020
Great experience with Salesperson, he was helpful and very easy to work with. The environment was
clean and pleasant.
Jul 27, 2020
Response from current dealership:
Tim, thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was great and easy. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jul 27, 2020
Response from current dealership:
Hi there, thank you for your feedback. We are so glad we were able to assist you with your vehicle servicing needs. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jul 17, 2020
Very helpfull, but dealer was too far from me.
Jul 20, 2020
Response from current dealership:
Thank you for your feedback. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 16, 2020
Answered quick and was friendly
Jul 18, 2020
Response from current dealership:
Thank you for your positive review, Jay. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 18, 2020
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was trustworthy and professional. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was trustworthy and professional. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jul 14, 2020
Very quick to reply. Very polite and professional. But completely unwilling to engage in exploring the art of the possible. Not about price (offered cash but they insisted I would need to finance at least $5K of the price!) but about delivering the car 207 miles away to an address I. Richmond VA — 7 miles outside their free delivery zone!
Jul 16, 2020
Response from current dealership:
Thank you for your review, Charles. We understand how busy life can be, and we appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jul 13, 2020
I asked a specific question about this truck and got a generic answer. They then contacted me again to see if I had
any additional questions and I asked them my original question. They responded and said they would get me an
answer but nothing yet.
Jul 16, 2020
Response from current dealership:
Thank you for taking the time to give us your feedback, Marty. I am sorry to hear about your displeasure with any level of communication that has left you with a negative impression. We pride ourselves on the high-quality standards we maintain and I would appreciate the opportunity to speak with you about your concerns. Could you please send your preferred contact information to our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Jul 10, 2020
Dealership was professional on the telephone. After I made an appointment to drive up to their location, I called an cancelled as I was not totally committed to purchasing a diesel p/u truck. Left on a good note.
Jul 13, 2020
Response from current dealership:
Joe, we appreciate your feedback and will be sure to pass this along to our team. -Kernersville Chrysler Dodge
Jul 10, 2020
Daniel was excellent! Fantastic customer service. Prompt reply to email inquiries and very honest pricing. I would recommend Daniel and this dealership very highly!
Jul 13, 2020
Response from current dealership:
Hi Kimberley, thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
I set up a day to come out to see this vehicle. Told them I was coming all the way from Cincinnati, Ohio. Filled out finance application online so it wouldn’t take forever being there after finally getting there. The woman on the phone- Carmen said she’d schedule a walk around, which is where someone takes a look of the physical condition of the car and takes note of any dings scratches or dents. Never got back to me and it was never completed. Got there to find out this car was in an accident not reported to car fax, therefore they decided not to disclose of it on their website either. Didn’t notice it in the pictures, so I was very upset for the walk around not being completed cause they could have saved me hours. They did attempt to find me another, but it wasn’t what I wanted and I was disappointed
Jul 4, 2020
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jul 1, 2020
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was helpful and informative. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jun 27, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 22, 2020
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jun 19, 2020
Quick response but they didn’t have exactly what I was looking for in stock. I do have them putting in a bedliner for me and would have been nice to buy from them had they had what I wanted. Pete and the others in the service department are really friendly and helpful. If you buy from them I believe you will be happy with the service after the sale.
Jun 20, 2020
Response from current dealership:
Thank you for taking the time to provide us with your feedback, Chris! We are glad that Pete was able to assist you. Please let us know if there is anything else we can do for you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jun 17, 2020
answered my questions as needed.
Jun 17, 2020
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jun 14, 2020
Very good dealer on the worker there is very very nice very patient talk very nice to the customer
Jun 15, 2020
Response from current dealership:
Thank you for taking the time to provide us with your feedback, James! We really appreciate your business and are glad your experience with us was patient and personable! Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
I had to contact them they did not contact me and if vehicle is sold they need to remove it or label it as sold
Jun 16, 2020
Response from current dealership:
Hi,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
My saleman Kenny Sullivan and his manager a Kansas City Chiefs fan (Go Raiders) were helpful. Kenny was very professional and not overbearing! This can be a problem at dealerships but not at this one. I highly recommend them and we will buy from them again and they are over 120 miles away from us. My only negative comment goes towards their internet team answering the phone. They really don't connect with you or have any answers. The girl I spoke to was so quick on the phone it was a blur. Ask to speak to a sales person you will be glad you did. I give them 5 full stars!
May 28, 2020
Response from current dealership:
Steve, Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that Kenny was able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
May 28, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 26, 2020
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
This is the one that I am looking for but time is no right at this time.I wood by it but work is not that good so I will get it at some other time.
May 25, 2020
Response from current dealership:
Thank you for your positive review. We appreciate it! Please let us know if we can be of any help in the future when the time is right. -Kernersville Chrysler Dodge
May 28, 2020
Response from current dealership:
Charles, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 23, 2020
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you and make your experience great. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Excellent service, staff very professional. If your looking for your next amazing shopping and deal experience, this dealerships is where you should do business. This car is amazing. Thank you kernerville Chrysler dodge jeep
May 23, 2020
Response from current dealership:
Thank you for your review and your business, Rasheed. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle and that you are enjoying it. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
May 14, 2020
Daniel Pardon was great to deal with, no-hassle pricing let's you know roughly the accurate price. If I buy another DODGE, I'll be going back to Kernersville.
May 23, 2020
Response from current dealership:
Thank you for your review and your business, Anthony! We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
May 14, 2020
Delivered as promised. Fast and efficient, great service
May 22, 2020
Response from current dealership:
Thank you for your positive review. We truly appreciate your business and your feedback! Please let us know if we can be of any further assistance. -Kernersville Chrysler Dodge
Very great experience kernersville dodge carman and Omar were very helpful and a great team thank you for helping me own my first sports car very professional
May 20, 2020
Response from current dealership:
Congratulations on your first sports car, Tommy. Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback for our team members. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
May 18, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 7, 2020
Awesome people up there. Super easy to purchase a vehicle from.
May 17, 2020
Response from current dealership:
Hi Jerod,
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Lee was super helpful and knowledgeable. He went out of his way to try and find us the exact vehicle we wanted. We had a great experience at this dealership.
May 2, 2020
Response from current dealership:
Thank you for your feedback, Stacia! We are so glad that Lee was able to assist you in finding the exact vehicle you wanted. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
May 1, 2020
Response from current dealership:
Michael, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
After a short phone call and talk of what I was willing to trade in, they just blew me off like I wouldn’t be able to afford the truck. No negotiations, nothing, just tossed to the curb like trash. Very arrogant people.
When I start looking for a vehicle that means I’m going to buy, I’m not a tire kicker but this dealer didn’t have time for me or my business.
I do not recommend
Apr 22, 2020
Response from current dealership:
Thank you for taking the time to give us your feedback. Your impression does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
The dealer was helpful although I did experience some false advertisement because the vehicle I was interested in was said to be available and it turned out not to be yes the dealer was quick to reply to me and as helpful as one can be also I kept using this site until I found another truck and purchased it .
Apr 20, 2020
Response from current dealership:
Joel, Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Apr 18, 2020
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that our team member you worked with was so great. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Talked with Katie who provided me with good info concerning truck I was looking at..also info on fees if deal was made. Very nice looking truck, but I was able to make a purchase in my hometown. Thank you for you time, Katie
Apr 15, 2020
Response from current dealership:
Hi Danny,
Thank you for your feedback for Katie. We are so glad we were able to assist you with any questions during your shopping experience. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Thank you for your feedback for Katie. We are so glad we were able to assist you with any questions during your shopping experience. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Apr 8, 2020
Responded quickly but after about 4 or 5 emails back and forth Cheyenne failed to answer any of my questions.
Apr 13, 2020
Response from current dealership:
Thank you for taking the time to post your review, Dylan. I see she sent your last email on 4/2 and we are waiting on your response. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com or you can directly reach out to Cheyenne T. Thank you
Great dealership, great salesman, great price. Just wasn't the color or seats I wanted. After figuring up the cost of changing what I wanted, it costs about the same as a special order so I special ordered it up here in VA. Would definitely recommend them though, best sales experience I had dealing with 7 different dealerships.
Apr 5, 2020
Response from current dealership:
John, thank you for your review about shopping with us. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Contacted me immediately and answered all questions of said vehicle. Emailed me more pictures the same day requested. However vehicle wasn’t what I was looking for.
Apr 3, 2020
Response from current dealership:
Thank you for sharing your five-star experience with us! We're happy our team could assist you during your search for the perfect vehicle. Please keep us in mind for any future needs!
I really enjoyed shopping there. I first ran into Mr.marck who showed me the car and tested drove the vehicle with. He also sold me the car and did the paper work. A very nice young man. Mr.Rick finalized everything the following day. And did a masterful job delivering the car and showing me details about the car. I would recommend everyone shopping with this company. I understand that its family owned. Great Job"
Apr 1, 2020
Response from current dealership:
Thank you for your review and your business, Mitchell! We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that Mr. Marck and Mr. Rick were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us! -Kernersville Chrysler Dodge
Mar 24, 2020
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was absolutely excellent all around. Please let us know if there is anything else we can do to assist you. Congratulations and please enjoy your vehicle! -Kernersville Chrysler Dodge
Mar 22, 2020
Finally got the car of my dreams the managers done everything they could to make sure I was happy and went above and beyond I will definitely be coming back
Mar 23, 2020
Thank you for your feedback Rebekah! We are so glad we were able to assist you with the purchase of your dream car! If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your feedback Rebekah! We are so glad we were able to assist you with the purchase of your dream car! If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Mar 19, 2020
Response from current dealership:
Timothy, thank you for taking the time to let us know that Jasmin took great care of you. We are always here to offer exceptional customer service to those with auto needs. Please let us know if there is any way that we can offer you further assistance - Kernersville Chrysler Dodge Jeep
Mar 15, 2020
Contacted me quickly.
Mar 18, 2020
Response from current dealership:
Thomas, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 9, 2020
Response from current dealership:
Thank you for your feedback for our team member. We are so glad we were able to assist you with any questions. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Mar 6, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. Enjoy your Jeep -Kernersville Chrysler Dodge
Total clowns. Had truck ridiculously overpriced, offered them pretty much what they now have truck listed for (39k from close to 43k is what truck originally was listed for) told me they had no room to sell at 39k, only to have it listed for that. Horrible salesman who never followed up with price reductions like he said he would do. Could of sold truck for more then they are asking now if they took my original offer of 40k.
Mar 6, 2020
Response from current dealership:
Thank you for taking the time to give us your feedback in regards to your sales experience. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Feb 28, 2020
Dealer was very informative however pricing was a little above average.
Mar 3, 2020
Response from current dealership:
Floyd, thank you for your feedback. We are so glad we were able to assist you with any questions. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Feb 26, 2020
The dealer took my $500 deposit before they sent me pictures of the car. When the guy sent me pictures,
he said it had been smoked in and I told them to not take my money and I was up in the air if I would want
a smoked in car with burn marks. They already had my money and won't give it back. I did not go look at
the car because they told me it had been smoked in when they sent me pictures. I have filed a claim to
get my money back through my credit card. The dealer does business at a level that is not worthy of a
factory dealership. The dealership needs to give back my money and not take money until there is an
agreement between the buyer and the dealer and only after the buyer knows the facts and sees pictures.
I am fighting to get my $500 back because I did not agree to buy a smoked in vehicle. Crappy deal,
crappy dealer.
Mar 3, 2020
Response from current dealership:
Richard,
Thank you for taking the time to give us your feedback and sharing your concerns about the vehicle and your deposit. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback and sharing your concerns about the vehicle and your deposit. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Feb 7, 2020
Dealer contacted me to let me know the car was not available and then offered another comparable but higher priced vehicle. When I didn't come by to look at it, she
contacted me again. I told her we had purchased a vehicle elsewhere. Apparently, she failed to update my info, because she contacted me again asking if I would like to look
at the vehicle she had mentioned before. Upon telling her again that I had already made a purchase, she never contacted me again.
Feb 17, 2020
Response from current dealership:
Amy, thank you for your review. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Feb 6, 2020
I was very disappointed .The vehicle that was depicted as being in very clean condition online was actually in very poor condition on the interior. The photographer had multiple pictures deliberately avoiding showing the tears and wear on the leather. My wife and I had driven 60 miles for nothing.
Feb 10, 2020
Response from current dealership:
Jim,
We appreciate you taking the time to leave your review. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
We appreciate you taking the time to leave your review. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Contacted me very next day but I decided to hold off buying at this time.shelby did a good job of communicating with me.
Feb 8, 2020
Response from current dealership:
Thank you for your review for Shelby. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Great experience. Price was cheaper than what other Dealerships had. This vehicle has all the options. Minor scratches. Dalesman was off on the day my Bank gave me the money but he came in
Feb 3, 2020
Response from current dealership:
Thank you for your feedback in regards to our pricing. We are so glad we were able to assist you with the purchase of your vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jan 19, 2020
She answered my question I had. Just didn’t drop the price down any at all
Jan 21, 2020
Response from current dealership:
JJ, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 17, 2020
Got the answers I needed!! THANKS
Jan 20, 2020
Response from current dealership:
DuWayne, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Too high for my budget. Kept contacting me even after I made it clear they had nothing for mr
Jan 20, 2020
Response from current dealership:
Sandra, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and their needs. We would like to discuss further with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jan 13, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
People were very responsive. They were a oleasure to deal with. Purchased elsewhere due to options of the truck were not quite what I wanted.
Jan 12, 2020
Response from current dealership:
Thank you for your feedback. We are so glad we were able to provide our assistance during your shopping experience. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jan 5, 2020
Thanks for a quick response.
Jan 8, 2020
Response from current dealership:
Thank you for your positive review, Blaine. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 7, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Very easy to deal with, quick, professional and to the point. Made an out of state purchase easy and efficient.
Jan 7, 2020
Response from current dealership:
Travis, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 2, 2020
Prompt follow up
Jan 6, 2020
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 4, 2020
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with shopping for a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jan 2, 2020
Response from current dealership:
Hello,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 25, 2019
Their response was in a very timely manner. They answered all my questions.
Dec 28, 2019
Response from current dealership:
Brandon, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 17, 2019
Extremely helpful and understanding. I will definitely shop here in the future
Dec 20, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler
Dec 15, 2019
Very prompt. Called back immediately.
Dec 18, 2019
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 13, 2019
Response from current dealership:
Efficiency is one of the keys to customer satisfaction, Greg. Thank you for the recognition. We hope to assist you again in the near future -Kernersville -Kernersville Chrysler Dodge
Super easy experience. Dealer contacted me quickly and was helpful as we discussed the vehicle I was interested in. They were courteous and easy to work with as we communicated with each other.
Dec 11, 2019
Response from current dealership:
Hi,
Thank you for taking the time to provide us with your feedback! We appreciate your business and are glad your experience with us was courteous and easy. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Thank you for taking the time to provide us with your feedback! We appreciate your business and are glad your experience with us was courteous and easy. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Dec 9, 2019
Contacted me very quickly and helped with with everything I needed!!
Dec 10, 2019
Response from current dealership:
Thank you for your positive review, Bree. We appreciate your business and we are happy to know that our team was quick and helpful! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 6, 2019
Quick and great service
Dec 7, 2019
Response from current dealership:
Brock, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
First off let me say I’m from out of town but always trade cars over the phone. I have had great experiences in the past with other dealerships but this one was horrible. I called and spoke to someone at the dealership at 8:45 the morning this all started. I gave them all the information on my trade even sent them pics as requested. I waited hours with no response. I called them back and they said the girl was at lunch, I left a message for her to return my call. I heard nothing so at 5:30 I called back she was busy. I ask to speak to a manager who looked at the deal and said he would call me back. He did not call me back instead he had the same lady who up to this point acted like I didn’t exist call me back. She told me what they would give and would send me over a deal sheet, this was Thursday btw. I did not receive anything from them until Monday of the next week after I reached out to them again. It’s like I was begging them to sell me their car. Worst experience ever. Beware!
Jan 13, 2020
Response from current dealership:
Hello,
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Dec 3, 2019
The female representative responded promptly, but became rather disrespectful when asked if the vehicle could be transferred to a Raleigh location. She responded it could not be transferred just to be viewed then stated they had no Raleigh location. I was only going by what was listed under the image “$332 transfer fee included to transfer to Raleigh”. I reside 4 hours away and Raleigh is only an hour drive for me since my old car is messing up really bad. I would have pursued this vehicle due to the price range, but lost interest because she was so quick to not work with me. Sensitivity training needed Lauren Albright.....all she had to say was we are unable to to transfer due to not having a Raleigh location; as I was looking to purchase not just view the vehicle.
Dec 17, 2019
Response from current dealership:
Alice,
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Dec 3, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 26, 2019
Response from current dealership:
BonJon, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 24, 2019
Nice and clean very respectful people very chill environment. By the way I in love with my ride
Nov 25, 2019
Response from current dealership:
Millian, thank you for visiting and taking the time to give us your feedback. We are so glad to learn that you enjoyed our facility and staff. Congratulations on your new ride. We hope to see you again soon -Kernersville Chrysler Dodge
Looks like they don’t know what they selling, this shows a power windows and features the don’t even have, we drove one and half hour to find out that the car it’s not what it shows in the page, waste time!
Dec 22, 2019
Response from current dealership:
Hello,
Thank you for taking the time to give us your feedback. Providing excellent customer service is our main goal and I would appreciate the opportunity to discuss this further with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback. Providing excellent customer service is our main goal and I would appreciate the opportunity to discuss this further with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Nov 24, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 18, 2019
Got back to me in very quick,
Very polite and knowledgeable.
Nov 18, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 17, 2019
This was a superior response and action team. I lived over an hour from the dealership and an experienced salesperson answered all my concerns regarding the vehicle in question.
Nov 17, 2019
Response from current dealership:
Mitch, Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Nov 15, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 14, 2019
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to provide you with the necessary information. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Nov 11, 2019
Response from current dealership:
Thank you for taking the time to let us know that you are satisfied with your experience, Rob. Our team is always eager to assist you. We truly appreciate your business. You are always welcome to visit - Kernersville Chrysler Dodge
Nov 4, 2019
Talked to a sales person for about 3 days about a car. Got sent the bill of sale, went to the bank and started driving to the dealership. I was coming from Wilmington and halfway there they called me and told me they sold the car. The sales person kept saying I should've put down $500 to reserve the car but all my money was in 1 check And I was 3hours away. Not to mention that the sales person acted like she didn’t want to work something out when SHE felt like I didn't Have enough money. Would not recommend this dealer.
Nov 6, 2019
Response from current dealership:
Hi Kashia,
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Nov 2, 2019
Very helpful with answering my questions
Nov 3, 2019
Response from current dealership:
Adam, thank you for your review. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with any questions. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Oct 20, 2019
They were great! The dealership worked the financing from a distance because I lived quite a distance from them. Our salesman even brought the truck to me.
Oct 20, 2019
Response from current dealership:
We will try to move mountains if that is what it takes to please our guests, Gale. Thank you for the kind feedback and chance to earn your future business. Let us know if there is anything else that we can help you with.
Oct 18, 2019
I bought the car. Best car buying experience I've had. Jimmy was awesome and very helpful and nice to talk to. So thankful.
Oct 20, 2019
Response from current dealership:
Allie, thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you with purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Oct 18, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your kind words and we are happy to know that our team was responsive and great to work with! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
The team at Kernersville were honest, upfront and truthful with me on the out of state purchasing process and delivery options of my vehicle. Great communication and commitment to me being comfortable and confident with my purchase,
I will recommend Kernersville Chrysler Doge to my friends and family. Great dealership!
Oct 1, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
They responded quickly to all questions and also contacted me to let me know that the vehicle I was intrested in had sold.
Sep 30, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and we are glad to know that our team was quick to respond! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 26, 2019
Pleasant and professional
Sep 27, 2019
Response from current dealership:
Thank you for your positive review and rating, Franklin. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 21, 2019
Best buying experience ever and I've bought a lot of cars in my time. Will be making a return trip there if I ever need another vehicle.
Sep 22, 2019
Response from current dealership:
Hi Chris, Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was the best car-buying experience ever. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Sep 15, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 13, 2019
Response from current dealership:
.Hello,
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Sep 10, 2019
Great experience sales personnel was very helpful
and knowledgeable.
Sep 10, 2019
Response from current dealership:
George,
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your review about your experience. We are so glad that our team was so helpful. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your review about your experience. We are so glad that our team was so helpful. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Sep 9, 2019
Paul, the representative that I spoke with was very helpful and knowledgeable at Kernersville Dodge. They have a very large selection of trucks, and I expect to be speaking with him soon again when I am ready to purchase....
Sep 9, 2019
Response from current dealership:
Thank you for taking the time to provide us with your feedback, Louie! We really appreciate your kind words and are glad your experience with us went well and with the help of Paul. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
The sales staff didn't seem motivated to sell me the vehicle. I was told from staff that, she
had the next day off, and would try to get a manager to give me more details about the car.
Go figure when she returned Friday from her day off a Thursday, it was sold.
Sep 3, 2019
Response from current dealership:
Hello,
Thank you for taking the time to post your review and sharing your concerns. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review and sharing your concerns. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Aug 26, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and we are happy to know that our team was quick, cordial, and professional! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 23, 2019
Yes they were great
Aug 23, 2019
Thank you for your positive review, James! We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for your positive review, James! We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
I made an appointment to go look at the vehicle. Was told they would bring the vehicle around and have it ready for me. They put the vehicle in the showroom and sold it before my appointment. Didnt bother to call me and tell me it sold. I found out when I called to confirm I was on my way.
Aug 26, 2019
Response from current dealership:
Hi,
Thank you for taking the time to give us your feedback in regards to your recent sales experience. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback in regards to your recent sales experience. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Aug 11, 2019
Communication was well
Aug 13, 2019
Response from current dealership:
Thank you for your positive review, James. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sent an email with information and photos.
Contact, Charles, answered all of my questions and was very helpful.
Aug 9, 2019
Response from current dealership:
Hi there,
Thank you for your positive review. We are happy to hear Charles has provided you with great service. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We are happy to hear Charles has provided you with great service. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 6, 2019
They were very quick to respond. I also acquired bout other vehicles and were happy to answer my questions
Aug 8, 2019
Response from current dealership:
Thank you for taking the time to provide us with your feedback, Nicholas! We really appreciate your business and are glad your experience with our team went well. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Aug 3, 2019
What a fine experience. Only wish i was in a position to buy the car, but soon! Absolutely NO sense of pressure from this crowd. What a welcome relief!
Aug 5, 2019
Response from current dealership:
Ron, thank you for your positive review. We appreciate your kind words and we are happy to know that you had a great experience! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 2, 2019
Did a great job job staying in contact with me.
Aug 5, 2019
Response from current dealership:
Thank you for your positive review, LaVerne. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
I couldn’t have asked for a better salesman than Clinton Bell. He listened to my situation and what I wanted, and within an hour, I was driving off the lot with my new Tundra that I’ve had my eye on for about two weeks. This salesman is something else and is a prime example of how customer service should be.
Aug 5, 2019
Response from current dealership:
Todd, thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing your new Tundra and that Clinton provided wonderful customer service. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jul 28, 2019
Called back in timely fashion.
Jul 30, 2019
Response from current dealership:
Thank you for your positive review, Kia. We appreciate your business and we are glad that our team called you back in a timely fashion! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Courteous but unresponsive. I'm seeking a Fiat 500 Arbarth' w/a sunroof that's approved for towing. To be certain Fiat instructs a buyer to verify such in a particular vehicle's manual. On Friday, a rep assured me that would be promptly confirmed. My f/u inquiries were disregarded. Midday Mon. I called again; was told another rep was to have confirmed towability days earlier and that another buyer was scheduled soon thereafter that day to view it. It is v. time consuming to locate a towable vehicle that's right for an RV. So, needless to say, after hours and days of searching, I wasn't happy about tgat this fudge-up caused me lose this vehicle
Jul 23, 2019
Response from current dealership:
Hi Marilyn,
Thank you for taking the time to give us your feedback in regards to your sales experience. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Thank you for taking the time to give us your feedback in regards to your sales experience. Your experience does not reflect the way we prefer to treat our customers. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Jul 22, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 17, 2019
Yes very helpful and sent me extra pictures and answered all my questions Inhad about the vehicle. A+++
Jul 17, 2019
Response from current dealership:
Hi Tony,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
waste of time, pre-qualification just lead too a credit inquiry on my score to not get a car and then trying to sale me something else.
Jul 15, 2019
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Very prompt response as well as patient to my situation... Very rare for a dealership.. great experience
Jul 10, 2019
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jul 5, 2019
Great.
Jul 5, 2019
Response from current dealership:
Thank you for submitting your review and perfect rating, Tony. We appreciate your business and are happy to learn that you had a great experience. Be sure to bring any future automotive needs to our attention. We are always here to help - Kernersville Chrysler Dodge
Jul 3, 2019
Quick response
Jul 3, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jul 3, 2019
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad we could help you. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jul 2, 2019
Was contacted quickly then no follow up
Jul 4, 2019
Response from current dealership:
Thank you for taking the time to give us your feedback, Doug. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Jun 28, 2019
Very helpful. These peoples really work hard for you to get you financed and into the vehicle you are buying. Very impressed!!
Jun 28, 2019
Response from current dealership:
Jeff, Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad you are impressed with your experience with us. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jun 27, 2019
Very friendly and more then helpful.
Jun 28, 2019
Response from current dealership:
Thank you for your positive review, Curtis. We appreciate your business and your kind words! It is great that our team was friendly and helpful! Please let us know if we can be of any more help in the future. -Kernersville Chrysler Dodge
Jun 27, 2019
Response from current dealership:
Hello,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 25, 2019
They reached out to me, they were on my third contact list, easy to talk to, but I purchased a vehicle off my first contact list.
Jun 25, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 24, 2019
Very helpful. Bought vehicle!
Jun 25, 2019
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you in the purchase of your vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jun 22, 2019
It was a great experience. I love my 2016 Nissan Maxima
Jun 22, 2019
Response from current dealership:
Antonio, thank you for your positive review. We appreciate your business and your kind words! Congratulations on your 2016 Nissan Maxima! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 22, 2019
AAA+++
Jun 22, 2019
Response from current dealership:
Thank you for your positive review, Freddie! We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
They responded fast and seemed very helpful and wanting to help you find what you are looking for ,and other options to save the cost. I definitely recommend them
Jun 20, 2019
Response from current dealership:
Thank you for your positive feedback. We appreciate your business and your kind words! We are happy to know that our team was helpful and quick. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 16, 2019
all the personal was great just could come to agreement on the van
Jun 17, 2019
Response from current dealership:
Nelson, thank you for your positive review. We appreciate your business and your kind words! It is great that our staff was able to help come on an agreement on the van. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Spoke with them, not willing to negotiate., asked about
full cash offer, not willing to consider lowering the price
at all, I went with another dealer got a much better price.
Jun 17, 2019
Response from current dealership:
Angex,
Thank you for taking the time to share your feedback with us. We appreciate it.
Thank you for taking the time to share your feedback with us. We appreciate it.
Jun 14, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and feedback! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 13, 2019
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jun 10, 2019
They were very helpful. We drove several cars and discussed options. Did not like the CRVs feel or navigation.
Jun 10, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
I purchased this Denali and I am so far satisfied with my purchase. The only thing I didn’t like was the wait time that I sat at this dealership. It could’ve been more organized. The staff was very friendly though.
Jun 7, 2019
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was organizing and satisfying. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future, Enjoy your brand new Denali! -Kernersville Chrysler Dodge
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was organizing and satisfying. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future, Enjoy your brand new Denali! -Kernersville Chrysler Dodge
Jun 5, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words, and we will make sure to pass along your feedback to Mac! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Exceptional dealer service. Wonderful staff that is incredibly responsive and willing to assist in answering any questions that you may have. They have great selections to choose from & they took the time to understand your needs. Unfortunately we weren’t able to make a deal for a car that I’m very interested in (which is still for sale) but it wasn’t for a lack of effort.
May 22, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and we are glad to know that Frankie has always been helpful. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 17, 2019
Contacted dealer they answered my questions. We were not able to get together on the price!
May 21, 2019
Response from current dealership:
Thank you for your review. We appreciate your feedback! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 14, 2019
bad deal cosmetic damages did not negotiate price flat tires also bad paint
lots of dents etc did not buy still looking ltz rwd low miles around 15k
please help
May 20, 2019
Response from current dealership:
Thank you for taking the time to post your review, Harvey. We are always looking for feedback to find ways to better serve our customers and would like to discuss your sales experience further. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
May 16, 2019
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you in the purchase of your vehicle and happy to know that you were pleased with your vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Dealer was very helpful. I did not purchase, but it was because the truck had no backup camera.
May 13, 2019
Response from current dealership:
Thank you for your positive feedback. We appreciate you contacting us and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 30, 2019
Dealer was great to work with and the vehicle was as described. I would recommend doing business with these folks.
Apr 26, 2019
Fast!
Apr 17, 2019
The truck did not have its however many point inspection like advertised drove 4hours to a oil pit just for them to tell me sorry but it was still under warranty that it could get fixed the whole under carriage was covered in grease and oil
Apr 18, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business, kind words, and to know our team was professional! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 16, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 10, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your feedback and we are glad to know that our team was quick and attentive! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 3, 2019
Great place! Vehicle is beautiful! Nice people!
Apr 8, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words and we are happy to know that you found our dealership to be great and our team friendly! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 29, 2019
Great
What can we say . . . we drive over 250 miles to deal with Kernersville Jeep, Chrysler, Dodge! With our business, we are at a point of buying nearly, at least a car a month. It would be so much easier on us if we could buy from a local dealership, yet when price comparing, and let's not ever forget to mention the customer service care we receive, Kernersville Dodge makes it worth our time. So far, the best around in every area a shopper would be attracted to! I'm sure that many more vehicles will come from them!!
Mar 23, 2019
very good, impressive with the whole experience
They responded very quickly to each email that I sent them. They are still in running for the vehicle that I'm looking to purchase.
Mar 12, 2019
Response from current dealership:
Thank you for your positive review and rating. We appreciate your kind words and we are happy to know our staff responded quickly! We look forward to your future visit. -Kernersville Chrysler Dodge
Mar 5, 2019
Great from the time I started talking to them to the end when I walked out the door with my new truck awesome service
Mar 6, 2019
Response from current dealership:
Thank you, Daniel, for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. Enjoy your truck! -Kernersville Chrysler Dodge
Feb 20, 2019
Dealer responded to my request immediately, stopped when I told them I was no longer interested in the car because it had been in two prior fender benders, and offered to keep their eyes open for a vehicle that met our needs.
Feb 12, 2019
Paul Pryor was great in getting the answers I needed. No purchase or trade this time but I will definitely keep looking to see
what else they have that might fit.
Feb 12, 2019
Response from current dealership:
Thank you for your positive review.
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback
Asked a question that they couldn't immediately answer. They said they would get an answer and call me back. Been a week with no reply.
Feb 12, 2019
Response from current dealership:
Thank you for taking the time to reach out to us. We would like to follow up with you regarding your question. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you and we look forward to assisting you.
Feb 9, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 4, 2019
I had a great experience at Kernersville Chrysler Dodge Jeep Ram!!! Jimmy Eaton was a pleasure to do business with, and made my purchase go very smooth and simple. Love my Denali, and I highly recommend this dealership!
Feb 5, 2019
Response from current dealership:
Josh thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad to know your experience with us went smoothly and Jimmy was a pleasure to work with. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Feb 4, 2019
Nice people very easy to work with and got us in and out the door quick no wasted time thanks Chris and tonya
Feb 4, 2019
Response from current dealership:
Thanks for the great 5-star review of our dealership, Chris and Tonya. We're glad to know your experience was an exceptional one. Come back and see us again anytime!
Feb 2, 2019
Great experience. Answered all my questions.
Feb 3, 2019
Response from current dealership:
We appreciate the great 5-star feedback, Maurice. Thank you!
Jan 27, 2019
The dealer stopped responding to my questions. They were initially very helpful.
Jan 28, 2019
Response from current dealership:
Tera, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jan 23, 2019
Response from current dealership:
Thank you for your great feedback. We are so happy we were able to assist you again in the purchase of another vehicle. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jan 21, 2019
Outstanding. Not only the lowest price Ram's in the country, but by far, the easiest buying experience in my life. Paul, in internet sales is the most knowledgeable, easy-going guy to deal with. I told him I wanted a diesel, and what my pulling needs were, and he found my truck almost instantly. I gave him a credit app, and within 1 hour he had us financed and ready to go. No hassle. I did have an issue with one salesman upon arriving at the dealership to test drive the truck, which ultimately lead me to leave and drive back home to Richmond, VA. Paul called me the next morning, made everything right, and along with Michael Moore (sic?), paired me with Jay for my delivery. Jay was outstanding. Laid back, happy dude... Made the process smooth as butter. Emily (?) was very knowledgeable and helpful during delivery. All in all, an outstanding experience
Jan 20, 2019
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
My salesman Dave was great no pressure! Jeff the business manager was easy to work with. We worked a deal quickly where we both won. I was out of there in 2 hours.
Jan 10, 2019
Response from current dealership:
Hi, thank you for taking the time to send us your feedback. Dave and Jeff will be ecstatic to learn of your satisfaction in your visit with us. We strive to make every experience one of comfort and efficiency. Thank you for trusting us with your automotive needs.
Tried diligently to work with a sales man via email. He stopped responding after 2 or 3 emails. I have since, emailed him twice and he's
ignored both. Like the truck very much and am still in the market. It's a shame they treat people like this.
Jan 12, 2019
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com. We appreciate your time and look forward to hearing from you.
Jan 5, 2019
Vary helpful and courteous
Jan 6, 2019
Response from current dealership:
Thank you for your positive review, Douglas! We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
They were straight foward ,quick to the point ,but not overbearing. they also followup called and were quick .
Jan 2, 2019
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business so please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jan 2, 2019
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Dec 24, 2018
Very friendly and helpful. Met me at the door and had the 2 vehicles I inquired about up front and ready for my inspection.
Dec 24, 2018
Response from current dealership:
Hi James, thank you for your five-star review. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
I had a very interesting experience at Kernersville Chrysler Dodge Jeep Ram. On the one
hand, the staff were extremely pleasant and accommodating. They were respectful of
my time, allowed me to test drive the vehicle on my own, and were not pushy
"salespeople" that you typically run into at dealerships. On the other hand, I drove 40
minutes to see a vehicle that essentially was unsafe and unfit for the road. I called in
advance and at no time was I told that MAJOR repairs were needed on the vehicle in
order for it to be drivable. They offered to fix the vehicle for free if I put a deposit on the
vehicle, which may have been a good deal, but I was put off by the condition of the
vehicle without out any advanced notice. I am left scratching my head if I would ever go
back due to the polarizing experience. Im still unsure.
Dec 20, 2018
Response from current dealership:
Hi,
Thank you for taking the time to give us your feedback on your sales experience. Although we are happy to know that our staff was pleasant and accommodating, I am concerned to learn that you were disappointed with the condition of the vehicle you were interested in. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com
Thank you for taking the time to give us your feedback on your sales experience. Although we are happy to know that our staff was pleasant and accommodating, I am concerned to learn that you were disappointed with the condition of the vehicle you were interested in. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com
Dec 14, 2018
Very professional.
Dec 15, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 11, 2018
Excellent
Dec 12, 2018
Response from current dealership:
Thank you for your positive review, Bryan. We appreciate your business and your kind words! It is wonderful to know you had an excellent experience with us and please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dec 8, 2018
Very quick to answer my questions about this car! Had a great experience purchasing my last Lexus with this place! Think it’s time I upgrade again
Dec 9, 2018
Response from current dealership:
Hi Amanda, thank you for your feedback. We are so glad we were able to assist you with your vehicle needs. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Dec 1, 2018
Response from current dealership:
Hello,
Thank you for taking the time to post your review regarding your recent visit. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review regarding your recent visit. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Nov 30, 2018
Response from current dealership:
Thank you for your review. We appreciate your feedback and kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 28, 2018
Excellent follow up on CarGurus.
Nov 30, 2018
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad you had a wonderful experience. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Nov 27, 2018
He responded but not with information I asked about. He gave me a lot of pictures so I emailed him a second time and ive not heard from him yet.
Nov 28, 2018
Response from current dealership:
Keith,
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Nov 21, 2018
The convertible top needed to be replaced. Finding an after-market top proved unsuccessful. The dealership
and I split the difference on a new tan top with an 8 year warranty. After some negotiations, I think their price
and trade-in values were fair.
Nov 20, 2018
Dealership was responsive, answered all my questions and made my trade-in and subsequent purchase of this vehicle painless. Dealership delivers my new 3500 300 miles free of charge and picks up my trade the day before Thanksgiving! Great dealership with competitive pricing I will use them again in the future.
Nov 20, 2018
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad you had a wonderful experience. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Truck posted without pictures. Requested
pictures, waiting for the truck to arrive on
location to take pictures. We talked on
Friday an they contacted me with the pics
on Monday. Fast reply onnintial email.
Nov 20, 2018
Response from current dealership:
Thank you for your review. We appreciate your feedback and kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 19, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
They contacted me and are currently working on getting a price. They also have been very responsive in answering questions about the truck, extended warranties and rebates.
Nov 17, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your feedback and your kind words! Please let us know if we can help with anything else. -Kernersville Chrysler Dodge
Nov 13, 2018
Great people they worked with me on purchasing my new truck .
Kathryn Clark was the contact person from the dealer, very nice, informative and provided follow-up emails. Deal did not work out but would shop at this dealership again. Recommended.
Nov 14, 2018
Response from current dealership:
Thank you for your positive review and rating. We appreciate your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 11, 2018
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us!
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Shelby was very helpful & informational. She was down to earth & I look forward to giving her my business when I am ready to purchase a vehicle.
Nov 9, 2018
Response from current dealership:
Hi,
Thank you for your review! We understand how busy life can be and really appreciate you taking the time to provide us with your feedback about Shelby. We are so glad that we were able to help you and we look forward to helping you when you are ready to purchase. Should you need anything else before then, do not hesitate to contact us. -Kernersville Chrysler Dodge
Thank you for your review! We understand how busy life can be and really appreciate you taking the time to provide us with your feedback about Shelby. We are so glad that we were able to help you and we look forward to helping you when you are ready to purchase. Should you need anything else before then, do not hesitate to contact us. -Kernersville Chrysler Dodge
Nov 7, 2018
It was perfect and I’m loving the truck!
Nov 7, 2018
Response from current dealership:
Thank you for your wonderful feedback, Ramsey. We are so glad we were able to assist you in the purchase of your truck. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Nov 7, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 6, 2018
Jay was wonderful!
Nov 7, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 5, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business too! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 3, 2018
I had a great experience with kville dodge. They worked with me well. I purchased the Durango I was interested in. Tks to car gurus as well.
Nov 4, 2018
Response from current dealership:
Thank you for your positive review, Andrew. We appreciate your business and your kind words! Congrats on the new Durango! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Was contacted by text and I explained that was not the type vehicle I was looking for. They never attempted to make any more contact about what I WAS looking for.
Oct 29, 2018
Response from current dealership:
Hi Mark, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. So, we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your convenience.
Oct 12, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 11, 2018
Great all around service. Large inventory, nice people. Would recommend.
Oct 11, 2018
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Sep 30, 2018
Had a great experience at Kernersville dodge.
Sep 30, 2018
Response from current dealership:
Thank you for your positive review! Please let us know if we can be of any help in the future.
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
Sep 27, 2018
Had no issues
Sep 27, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Filled out a credit check online. Said I was coming to get the truck.
They sold it to someone else the same day. Nobody ever said put a deposit on the unit.
I'll keep looking elsewhere.
Sep 17, 2018
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Sep 12, 2018
Good experience.
Sep 12, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 7, 2018
Response from current dealership:
GuruVZQCL, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Sep 4, 2018
Response from current dealership:
Hello,
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Sep 4, 2018
They've been great. I know they are there to answer any question, but have not been smothering. They are 3 hours away from me, and due to unexpected injury I have not had time to make it.
Sep 4, 2018
Response from current dealership:
Hi Timothy,
Thank you for your feedback. We are so glad we were able to assist you with your questions. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Thank you for your feedback. We are so glad we were able to assist you with your questions. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
They replied immediately to my email...they have sent follow up emails also about me contacting them!! Most definitely on the job!!
Sep 7, 2018
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you with your vehicle needs. Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Aug 27, 2018
Got To the dealership and the vehicle was not there it had been sold took the salesman about 10 minutes to find out. They notified me 30 min before I arrived via email but I notified them 2 days in advance of my arrival & I did not check my email before arriving
Aug 30, 2018
Response from current dealership:
Hi Priscilla,
Thank you for taking the time to post your review. We would like to learn more about your experience and discuss any other feedback you have. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review. We would like to learn more about your experience and discuss any other feedback you have. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Aug 19, 2018
The dealer did respond to my questions.
Aug 22, 2018
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you by responding to all your questions. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Aug 19, 2018
I have exchanged emails with Paul Pryor and I will stay in touch with this dealership because of their proximity transaction volume.
Aug 22, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 18, 2018
Pleasant Sales Rep But The Vehicle Went To Auction. Quick Response On My Emails
Aug 20, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 8, 2018
Great! Love the truck... Salesperson was David Maxson...
Aug 12, 2018
Response from current dealership:
Hi Melodye, thank you for your feedback. We are so glad David was able to assist you in the purchase of your truck. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Aug 5, 2018
Bought another truck there but the service by sales, finance, and service was great.
Aug 7, 2018
Response from current dealership:
Hi Bill, thank you for your positive review. We are so glad we were able to assist you in the purchase of your truck. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jul 29, 2018
They responded but just sent a generic reply with answering the questions I asked. Don't want to drive 2 hrs away just to look for myself
Aug 3, 2018
Response from current dealership:
Greg, Thank you for your review. We appreciate your business and your kind words! We hope you will try us again if in search of a new vehicle. Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Aug 3, 2018
Response from current dealership:
GuruTC3DJ, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Jul 21, 2018
They contacted me right away. Kernersville didn't have what I was looking
for, so I can't say anymore than that.
Jul 25, 2018
Response from current dealership:
Hi Jon, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dealer called me, answered my questions, and even sent extra pictures. Good communication.
Jul 23, 2018
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you with your inquiries regarding the vehicle of interest. If you need anything in the future, do not hesitate to contact us!
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Great customer service. I requested information late one evening and when I got up the next morning, someone from the company contacted me to see if they could help me. Never any pressure.
Jul 23, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any more help in the future.
-Kernersville Chrysler Dodge
-Kernersville Chrysler Dodge
Jul 13, 2018
Good people I decided not to buy right now.
Jul 19, 2018
Response from current dealership:
Charles, Thank you for your positive review. We appreciate your interest in our dealership! Please come on back when you are ready to purchase your next vehicle.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Jul 12, 2018
Made me feel like my trade-in was worthless. The truck I was interested in
was way over-priced I thought once I saw it at the dealer. Paint was chipped
all over the hood. Needed a back bumper and repairs to the front bumper.
Rode hard and put up wet.
Jul 19, 2018
Response from current dealership:
Hi William, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. We hope you will try us again. Thank you.
Not helpful, answered only one of my several direct questions. No time for
sales person nonsense.
Jul 10, 2018
Response from current dealership:
Hi mabigger, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. So, we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your convenience.
I submitted a credit app with this dealer. On Monday I received an email
from Erica that stated I was approved. I just need proof of my income and
3k down. Great! Now their website says, "we will crunch numbers and
negotiate prices on your behalf". So I sent an email back to Erica asking if
they could do just that, negotiate and crunch numbers on my behalf so I
could put 2k down instead. Erica tells me her manager says no because
they will "need to change the stock number". Why would the stock number
change if its the same car? But ok. So I ask if the stock number could be
changed. On Tuesday July 3rd Erica tells me this car was sold the night
before and she will be happy to help me look at other vehicles. I thank her
for all of her help. So today, July 7th I get a notification that the the price
dropped on this vehicle. So the vehicle was never sold? This dealership
just flat out lied to me to get me to buy a different car?
Jul 10, 2018
Response from current dealership:
Hi kpalmer1, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. So, we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your convenience.
Jul 3, 2018
Provided quick details to me concerning car I was interested in
Jul 6, 2018
Response from current dealership:
Benny, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Jun 28, 2018
It went real well as they served me. Thorough!!!
Jul 3, 2018
Response from current dealership:
Sean, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Jun 28, 2018
We good customer service
Jul 3, 2018
Response from current dealership:
Danny, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Jun 18, 2018
Inquired about vehicle, they answered my question.
Jun 19, 2018
Response from current dealership:
Thank you, Mack, for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 16, 2018
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was positive regarding our communication with you. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Jun 16, 2018
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jun 10, 2018
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that our team was able to help you. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Jun 13, 2018
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you with your vehicle servicing needs. Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Jun 7, 2018
Very informative initial conversation and the lady was going to get with her buyers on what my trade would be worth on the market as to finding how close she could get our numbers to meet my financial need. I guess they couldn’t get close enough because I never heard from them again. Oh well
Jun 9, 2018
Response from current dealership:
Hi Greg,
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers and we would like to look into the status of this for you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com with your availability and preferred contact method. Thank you.
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers and we would like to look into the status of this for you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com with your availability and preferred contact method. Thank you.
People were nice, but acted like I didn’t know anything about cars. This car run smooth but has a knocking issue every time you turn and has a lag in the acceleration. My best is to say it was in a front in collision/wreck.
Jun 2, 2018
Response from current dealership:
Hello Brianna,
We appreciate receiving your feedback. So we can assist you further with any unresolved questions about your experience, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
We appreciate receiving your feedback. So we can assist you further with any unresolved questions about your experience, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
May 30, 2018
Response from current dealership:
PastorKenEKlein, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. When you are ready to buy, don't hesitate to come on by!
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
May 30, 2018
Response from current dealership:
Coppertop50, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
May 27, 2018
Great customer service from the sales department. Very happy.
May 30, 2018
Response from current dealership:
Charlie, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Quick response! Would have loved to get this vehicle, if they delivered. Customer service was awesome though. Thanks again.
May 21, 2018
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
After 4 calls and endless hours of waiting to get a floor associate to call me
back to get some specifics, I finally got a call about the "prestige 2015
Denali Yukon" they had listed. It took them 3 days to get someone to call
me after talking to 4 different people. All I wanted was some extra pictures
of the truck to see the undercarriage and underneath the seats. Doing my
research on the car, I noticed it had been near Houston, which instantly
should alarm anybody of flood damage and want to know more. Assuring
me over and over it wasn't a flood vehicle they finally took the pictures I
had been patiently waiting for so hopefully in result I could plan on flying to
their location and drive the Yukon home that weekend. Once I received the
pictures I was instantly fuming with anger due to the condition and rust
that was on the vehicle. Of course they assured me it was just from being
around a beach area and was normal surface rust. If that is the case how
does surface rust start to corrode away the floor bolts, Under the front
seats, and the middle of the back seat bolts where the arm rest is? So not
only did it take them for ever to get back with me over some simple
pictures, but they also lied and assured me till the very last text message
that it wasn't an undocumented flood vehicle. I am by no means a car
specialist, but its pretty easy to tell a flooded car when all the inside bolts,
inside the cab, in a controlled environment have rust on them. To add it is
only 3.5 years old!! If you want to be lied to and buy a flooded car for a
higher price these are your guys!! But hey, Clear Title !!
May 19, 2018
Response from current dealership:
Hello,
Thank you for taking the time to post your review. We regret to hear that your experience with us was not up to par with our standards for customer service. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review. We regret to hear that your experience with us was not up to par with our standards for customer service. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
May 14, 2018
No complaints. They were responsive and helpful.
May 14, 2018
Response from current dealership:
Hi William, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 2, 2018
Was fast and prompt at answering my question
May 7, 2018
Response from current dealership:
Tina, we are glad to hear everything went well with your visit! Hope you come back for all your vehicle questions and needs.
May 2, 2018
Quick Response.
May 7, 2018
Response from current dealership:
Tracey, we are glad to hear that you are pleased with our quickness to respond and help with all your needs!
My husband and I both called about this vehicle.
I contacted the dealership thru the entry on CarGurus. A lady called me the next day. I asked about possibly negotiating the price. She said there wasn’t a negotiation option. Didn’t seem to want to help me. I’m in sales and as a salesperson I would have tried to get me on the lot to discuss in person.
The next week my husband called first thing on Monday morning. The lady said her managers would be in around 9 and someone would call him back. By 2:30 that afternoon he still had not heard back. So he called again. Only to be told the car had been sold that morning.
My thoughts are they didn’t have good phone customer service. We won’t be contacting them in the future.
Apr 29, 2018
Response from current dealership:
Michelle, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Apr 22, 2018
Very responsive and helpful.
May 7, 2018
Response from current dealership:
Larry, thank you for your feedback! we aim to be helpful in all ways possible. Glad to hear that we were responsive enough for you as well.
May 7, 2018
Response from current dealership:
Thank you for your feedback. Happy to hear that we were prompt enough for you and were able to answer all the questions you had! Come back for anymore of your car services!
May 7, 2018
Response from current dealership:
Hello Justin, thank you for your feedback. Glad to hear our promptness and friendliness pleased you! come back for any vehicle needs you have.
Apr 13, 2018
Very good . Try too help in every way.
May 7, 2018
Response from current dealership:
Tommy, glad to here we were able to help you with all you needed. Just call or come on back if you are in need of anymore help!
May 7, 2018
Response from current dealership:
Greg, we are happy to hear that you got all the information you needed to answer any questions of yours. If you are in need of anything else, just give us a call or stop on by!
May 7, 2018
Response from current dealership:
Karen, we are happy to hear you had a good experience with us! We are more than happy to help you with any vehicle services or questions you may have in the future.
I wasnt too happy with the dealership they lied to me on saturday , the
salesman that they said would be right out and talk to me was off that day. I
did go back and drove the car but didnt like the car and he automaticaly
hinted that mine would not be worth hardly anything. I do not recomend this
dealership , as they are full of lies.
Mar 26, 2018
Response from current dealership:
Hello,
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your situation further. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss your situation further. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
May 7, 2018
Response from current dealership:
Hello Jennae, we are excited that you are pleased with your car buying experience here! If you are in need of any vehicle services or have any questions in the future, just give us a call or stop on by!
May 7, 2018
Response from current dealership:
Thank you for your feedback and hope you come back!
They were very prompt and courteous getting back in touch with me, I
didn't buy there only because I found a truck closer home.
May 7, 2018
Response from current dealership:
Denise, we are glad to hear you had a good experience with us! We aim to be as prompt and courteous as we can be. If you are in need of any services and have any questions with your new vehicle, we will be glad to help!
The sales man was the best very knowledgeable about the truck.He got me in and out very quickly.The rest of the staff was just as helpful.Will recommen dealership to everyone and CarGurus as well.I rate experience a 10
May 7, 2018
Response from current dealership:
We are happy to hear you had such a good experience with us! Our salesman aim to be very knowledgeable and helpful with all questions and needs. Come back again if ever shopping for another vehicle!
Mar 18, 2018
They were great to work with and they sold me the truck I was looking
at after I bought the truck I found something wrong with the front end
and they had no problem with taking care of the repair they will get my
business again
Mar 20, 2018
Response from current dealership:
Randy, Thank you for the great review, we appreciate your business.
Mar 20, 2018
Response from current dealership:
GuruYBQJG, Thank you for the positive review.
Mar 20, 2018
Response from current dealership:
Guru, Thank you for taking the time to leave a review. We are happy to know you had a good experience at our dealership.
Mar 12, 2018
Contacted me by email
Mar 14, 2018
Response from current dealership:
Hi Jill, Thank you for your five-star feedback! We are so glad we were able to assist you. - Kernersville Chrysler Dodge
Mar 9, 2018
I ended up purchasing this truck, mainly due to the 5 star service I received on all ends of the buying!
Mar 11, 2018
Response from current dealership:
Hi Angel, thank you for your five-star feedback! We are so glad we were able to assist you in the purchase of your truck. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Mar 8, 2018
good follow up and communication.
Mar 10, 2018
Response from current dealership:
Hi Shelley, thank you for sharing your positive experience. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 8, 2018
They stink. They let me drive an hour and a half without telling me someone was already there to buy it, even though I spoke to Annabell a half hour before I arrived. Even worse Annabell let me wait without coming out to tell me herself. After 15 minutes of waiting someone else came out to tell me. It was still listed even the next day. I wouldn't buy a peanut or even a piece of popcorn from them.
Mar 11, 2018
Response from current dealership:
Hi Mary, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Mar 3, 2018
Response from current dealership:
Thank you for your review. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Bad dealer the sales plp didn't tell
me there was rust and damages on
the Ford f150 I wanted ..
Mar 5, 2018
Response from current dealership:
Thank you for taking the time to leave your review, we are always looking for ways to improve our customer experience.
Mar 5, 2018
Response from current dealership:
Thank you for taking the time to leave your valuable review. We appreciate the kinds word about your experience.
Feb 14, 2018
Great
Feb 17, 2018
Response from current dealership:
Hi Anthony, thank you for the positive review! We're glad that you received five-star treatment and had a great experience. We look forward to serving you again in the future.
Feb 15, 2018
Response from current dealership:
Hello, thank you for taking the time to give us your feedback. We would like to further discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Feb 11, 2018
Overall very pleased with purchase. David was outstanding Salesperson.
Feb 13, 2018
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with David was outstanding. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Feb 13, 2018
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that Katie was able to help you. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Feb 12, 2018
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Nice people. They had sold the vehicle I was looking at before I could get
there but that's on me. Found another and they worked the deal just as I had
asked them to do. Left with the payments and repairs I wonted done. Would
recommend and shop there again.
Feb 11, 2018
Response from current dealership:
Thank you for sharing your five-star experience with us! We were glad to help you find the perfect vehicle that fit your needs. We appreciate the recommendation, and we look forward to serving you again in the future.
I am happy with the deal I received. I had to put up a huge fight to get $200
taken off of the out the door price and a full tank of fuel thrown into the deal.
Come better prepared to negotiate than I did because they play hardball on
the prices here. Overall, great dealership, but they are good at what they do.
Feb 7, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Good experience. Salesman showed me the features of the car. Made the deal and I drove it home.
Feb 5, 2018
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jan 31, 2018
They responded very quick. Knowledgeable and friendly.
Mar 5, 2018
Response from current dealership:
Chad, thank you for your kind words. We are glad to hear your experience was a positive one.
Dealer reached back to me when I requested more info. I ended up
purchasing a truck more local to my area.
Mar 5, 2018
Response from current dealership:
Thank you for taking the time to leave a review of your experience with us even if you didn't end up purchasing from out dealership. We hope you will come back again.
Jan 24, 2018
After I put deposit on the car they told me someone else was in the middle of purchasing it...
Jan 28, 2018
Response from current dealership:
Peter, thank you for your honest feedback. We are always looking to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com. Thank you, and we look forward to hearing from you.
Jan 23, 2018
Very professional and quick to follow up with me.
Mar 5, 2018
Response from current dealership:
We appreciate the kind words and thank you for leaving your review.
Erica did an excellent job, contact and follow up was very professional.
Wish I could have bought the car.
Jan 22, 2018
Response from current dealership:
Thank you for your review. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else in future, do not hesitate to contact us.
Best Wishes,
Kernersville Chrysler Dodge Jeep
Best Wishes,
Kernersville Chrysler Dodge Jeep
Jan 5, 2018
Very responsive, helpful and prompt with my questions.
Jan 22, 2018
Response from current dealership:
Amy, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
very friendly. I would recommend them again. They are very competitive in the rates. I bought the truck
Jan 22, 2018
Response from current dealership:
mitchvic, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
It is the policy of this dealership to advertise vehicles as ready to purchase when in fact, the vehicle is not ready. I informed the salesman that I didn't have a lot of time after he informed me the vehicle was on a different lot. After 10-15 minutes he stated the vehicle was still undergoing an inspection and wouldn't be available until 4 days later. The 8-day old CarGurus ad implied that the car was ready for sale. The dealership contacted me a few days later to get feedback on my experience. After telling them I was not pleased with the experience they stated that its their policy to advertise vehicles as soon as they get them. No apology was issued.
Jan 8, 2018
Response from current dealership:
Thank you for taking the time to post your review about your recent car-shopping experience. It is our policy to advertise vehicles as soon as they are received and allow customers to make their purchasing decision when they are ready. We gladly offer the delivery of a used vehicle prior to the inspection being complete for the convenience and consideration of our buyers. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com if you'd like to discuss anything further.
Jan 4, 2018
Response from current dealership:
Thank you for the five-star review. We appreciate your feedback!
Jan 3, 2018
Went to dealership over this past weekend. They were very nice, although we were far apart on trade in value for my vehicle...so no sale was completed.
Jan 3, 2018
Response from current dealership:
Mike,
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was very nice. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was very nice. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Mar 5, 2018
Response from current dealership:
Thanks for leaving your review, we appreciate the kind words.
Mar 5, 2018
Response from current dealership:
Thank you for reviewing our dealership, we appreciate it.
Had a great experience buying a car no hassle. Sent them an email regarding the car and they sent me all the information on the car. Told them was very interested in car set up test driving time. The rest is history love my car. Everyone one there was super nice.
Mar 5, 2018
Response from current dealership:
We are very glad to hear your experience was a positive one from start to finish. Thank you for letting us know.
Dec 16, 2017
Very helpful, friendly, considerate, patient, nice [people.
Dec 16, 2017
Response from current dealership:
Hi Jim, thank you for the five-star review. Our friendly and knowledgeable star was happy to help. We look forward to seeing you again in the future.
Dec 13, 2017
They offered me nothing for my used
truck and wanted me to pay top dollar
for there’s !!! The lady I was Dealing with
was real professional and polite!!!
Dec 22, 2017
Response from current dealership:
Steve, thank you for taking the time to post your review. We always appreciate feedback so we can find ways to better serve our customers. We would like to discuss this with you, please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Very polite and helpful during the entire time of contact. We test drove it. The
salesman Mark was very pleasant.
Dec 4, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 26, 2017
Made the buy on Monday. Went back next day to pick up. Literally thanked God for telling me to look under it before taking delivery!!! A rust bucket!!! Canceled the sale. Beware of this dealer!!!
Dec 5, 2017
Response from current dealership:
David, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers; we would appreciate a chance to discuss this with you further. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Nov 26, 2017
Good commication
Nov 27, 2017
Response from current dealership:
Brandon, Thank you for your positive review. We appreciate your kind words!
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Great response time. The SUV we were looking at did not have the bells and whistles we wanted. We have since decided to hold off on purchasing until spring.
Nov 18, 2017
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you in your SUV search. If you need anything in the spring or beyond, do not hesitate to contact us! -Kernersville Chrysler Dodge
Thus far, only email and phone conversation has taken place. I am comfortable with their response to my requests. The response was fast, polite and on point.
Nov 18, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 12, 2017
Response from current dealership:
Thank you for the five-star review! We're glad to hear that you had a great experience and that we made the car-buying process as easy as possible. We look forward to helping you again in the future!
Nov 9, 2017
Great place good selection only bad thing was it was late when we got done with the deal and once papers was signed they hurried us out but still a great place to biy a vehicle
Nov 10, 2017
Response from current dealership:
Brandon,
Thank you for sharing your honest review. We are glad that you had an overall good experience but regret to hear that your experience felt rushed. Thank you for your honest review and we hope your next visit is 5-star worthy!
Thank you for sharing your honest review. We are glad that you had an overall good experience but regret to hear that your experience felt rushed. Thank you for your honest review and we hope your next visit is 5-star worthy!
Nov 8, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your feedback! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Nov 8, 2017
Good feedback
Nov 8, 2017
Response from current dealership:
Thank you for the five-star review! We're glad that we could help you. Don't hesitate to contact us if you need anything else in the future.
Nov 4, 2017
Quick to reply but would not quit calling during the day I can't always answer the phone due to work. Called 6 to 7 times during my work day
Nov 6, 2017
Response from current dealership:
Shawn, thank you for taking the time to post your review about our phone call communication. We are always looking for feedback to find ways to better serve our customers and would like to discuss with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Nov 2, 2017
They were reluctant to give me information on what my payment would be without me actually driving all the way to the dealership.
Nov 3, 2017
Response from current dealership:
Ken,
Thank you for taking the time to give us your feedback. We would love to see you here at the dealership but for efficiency, we wanted to make sure you have numbers before you come in. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback. We would love to see you here at the dealership but for efficiency, we wanted to make sure you have numbers before you come in. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Oct 31, 2017
emailed me several times throughout my decision process. They were very anxious to assist in my decision. Unfortunately I chose a different dealer and vehicle.
Nov 27, 2017
Response from current dealership:
John, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Loved loved loved there customer service. Got to test drive the car my self and they followed up with me after to see if I had any questions. Made me want to just buy the car because of his great customer service!
Oct 25, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
Oct 9, 2017
Larry was great
Oct 11, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Oct 7, 2017
They sent me the info I asked for
Oct 7, 2017
Response from current dealership:
Craige, thank you for your feedback. We are so glad we were able to assist you by providing the requested information. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
They did contact me but avoided answering any questions I had. It is almost
like they were not even reading my emails. I thought maybe they were not
getting them but then noticed they were replying to them but ignored anything
I asked. All I was trying to ask about was what rebates were included in the
price so I could see which ones I qualified for. Refused to give me that info
for some reason. I would not recommend using them.
Oct 4, 2017
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further and help you find the information about which rebates you qualify for, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Oct 9, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us.
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
Sep 27, 2017
Nate was great, ran into some family things and wasn't able to follow through. Maybe I can try again in future. But thank you kernersville
Oct 17, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us. Best Wishes, Kernersville Chrysler Dodge Jeep Ram
Sep 24, 2017
Went very smooth and were easy to work with. Only thing I didn't like was that they only put 10 gallons of fuel in my truck instead of filling it up with diesel.
Oct 17, 2017
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you with your vehicle purchase. Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Vehicle Price was great, but out of my final range. They were courtesy and quick contact.
Sep 21, 2017
Response from current dealership:
Hi Mathew, thank you for taking the time to give us your feedback and thank you for your positive review.
Sep 14, 2017
Yes they did several times. Thx a bunch
Sep 15, 2017
Response from current dealership:
Tim, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
Sep 14, 2017
This dealership was very helpful and answered all my additional questions about the vehicle I inquired about. Unfortunately the truck sold before I returned from my military deployment. I will keep this dealership in mind, especially if they re-contact me when they have a similar vehicle available for sale.
Sep 15, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
We had good communication from this dealership, and they were very
friendly and upfront. They had the vehicle next to the office when we
arrived. We drove an hour to see the vehicle, and then were there for
about 2 hours test driving and discussing options. We really wish that
dealerships would be a little more flexible on the listed prices. They do not
negotiate, which is apparently how most dealerships are these days. Fees
were reasonable (tax, tag, and a $600 doc fee), came to about $1250 in
fees. The price is good, especially considering it was a certified pre-
owned with a 100k mile warranty, but there were a few minor details that
we noticed and unfortunately were not able to get them to consider on the
price (the front-driver light cover was starting to spider on the surface, a
fabric fastener/screw missing on the back seat, some duct tape residue
around one of the belt paths in the back, no floormats, only one key-
which is a couple hundred $$ to get another). There had been one
accident listed on the carfax (rear impact) that is likely the reason why it
was priced lower than the other 2016 models. A few spots could have
been cleaned a little better in our opinion. They have a TON of vehicles
here (several lots) and I'm sure they try to go quick with the cleaning.
Ultimately, it came down to a math error on their part. We knew what our
payment should have been at the amount to be financed, and showed
that to them. Their finance department was giving the salesman and us a
higher price (about $30/mo difference). We knew that was too high, and
walked away. The next day we got a follow-up call about our experience. I
mentioned the financing issue (again), and after checking they confirmed
we were right, and that Gap insurance (optional) may have been included
in the monthly payment they gave us when we were there. Although they
apologized for the error, and the salesman called me again that day, we
were not going to drive there again (at least 3-4 hours round trip) unless
they could make it worth a second trip. Still no flexibility on the price, and
it was at the top of our price range, so we will keep looking. They were
very nice and would consider them in the future.
Sep 12, 2017
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate the opportunity to work with you. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Sep 5, 2017
Very nice
Sep 6, 2017
Response from current dealership:
We're glad to hear you had an enjoyable experience, Linda! Thank you for the five stars. We really appreciate it!
Aug 31, 2017
They said they would have the car ready for me to do a test drive. I drove 20 minutes and it was not ready.
Sep 1, 2017
Response from current dealership:
Rich,
Your feedback is important to us as we are always looking for ways to better serve our customers. We would like to have the chance to discuss your experience with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Your feedback is important to us as we are always looking for ways to better serve our customers. We would like to have the chance to discuss your experience with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Response was quick and done everything I asked of them. Truck had no pictures online. Asked for pictures they sent pictures.
Sep 1, 2017
Response from current dealership:
Thank you for your positive review, Steve. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
Aug 29, 2017
Salesman and staff was great. But not the truck I am looking for
Sep 21, 2017
Response from current dealership:
Gretchen, Thank you for your feedback
They responded within 24 hours and have been in communication with me since. They seem to be serious about selling cars at this dealership.
Sep 21, 2017
Response from current dealership:
Thank you for your feedback. Please let us know if we can be of any help in the future.
I drove 5 hours to this dealer to buy a car. When I
got there, the car was not ready and had to be
located, they knew I was coming to look at THIS
car. The sales person I was assigned to appeared
to have never seen the car before. The "check
engine" light was on, and on the test drive, there
were obvious front end problems indicated by
shimmering at high speeds on the highway. They
want $25,785 for this car. The sales person
wanted me to think this was a great deal. He had
the car taken back to the shop to check out the
reason for the engine light. He came back, and all
he could tell us was that it wasn't a big deal...
Disappointed in every thing about the experience
with this dealer. Would not recommend!
Aug 29, 2017
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss the details of your car-buying situation. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Bad customer service. My wife was told by Katie, the vehicle we were inquiring about was put on ''reserve''. So I called to see exactly what that meant for us as an interested buyer. Suddenly the vehicle was available and was told by Katie they would call me right back with a final out the door price. So after 3.5 hours of waiting and time wasted I called back to see what was going on. I never spoke with anyone else but Katie, overall incredibly poor experience. My offer was $785.00 below their posted asking price and was told my offer was too low. These folks obviously dont know how to or want to sale vehicles.
Aug 28, 2017
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers, and would like to discuss the details of your car-buying situation. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com. We look forward to working together to resolve any concerns.
The dealer did not listen to or met my needs, to the point that she stopped
replying to my emails altogether.
Aug 23, 2017
Thank you for taking the time to give us your feedback, Cassondra. Our team genuinely cares about your needs as well as your satisfaction as our customer. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Response from current dealership:
Thank you for taking the time to give us your feedback, Cassondra. Our team genuinely cares about your needs as well as your satisfaction as our customer. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Aug 22, 2017
They responded quickly and the car was as advertised. It did need some repair and I expressed I was interested but would want it fixed first. It's been a week and it still isn't fixed. We went and visited and didn't like the experience. Their attitude seems to be they can take or leave your business, which is probably true due its size. Needless to say we found another dealership and automobile.
Aug 23, 2017
Response from current dealership:
Micah, thank you for taking the time to post your review. We regret to hear that you did not have the 5-star customer experience we aim for. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Aug 11, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
I was contacted. I did not actually speak to them verbally since I have been in the process of looking at multiple jeeps. Exceptional service.
Aug 14, 2017
Response from current dealership:
We appreciate your positive review. Thank you for kind words! We are glad that we could offer you such exceptional service. Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Aug 2, 2017
The sales staff was friendly however they explained to me that they do not fix cosmetics on vehicles and the vehicle l I considered had numerous things wrong with it which they were not inretested at all in fixing.
Aug 4, 2017
Response from current dealership:
Hi Ivan,
Thank you for taking the time to give us your feedback. We take your feedback seriously and would like to discuss this with you further. So we can assist you, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
Thank you for taking the time to give us your feedback. We take your feedback seriously and would like to discuss this with you further. So we can assist you, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.
truck needed work,muffler,some kind of check light on in the dash.tires.wanted $15117 I offerd $14500 they said $15000.sales guy was good the place is a joke but thanks for saving me $3500 found the same truck less miles less money
Aug 9, 2017
Response from current dealership:
Thank you for taking the time to give us your feedback. Your experience does not reflect the way we prefer to treat our customers. We would appreciate a chance to discuss this with you. Please contact our customer resolution department at 888-881-4682 or email us at customerresolutions@31dodge.com at your earliest convenience. Thank you.
Sep 21, 2017
Response from current dealership:
Kathy, Thank you for your positive review.
Jul 18, 2017
Good
Sep 21, 2017
Response from current dealership:
Jeff, Thank you for your positive review
Sep 21, 2017
Response from current dealership:
Thank you for taking the time to post your valuable review
Jul 16, 2017
Found this Escape online. Got all the details. Reserved it and drove 2 hours to get it. Very happy!
Oct 17, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us. Best Wishes, Kernersville Chrysler Dodge Jeep Ram
Jul 13, 2017
Although I have not dealt this this dealer in person, they did promptly respond and answer all questions and were very helpful and professional. I have not made a purchase yet however.
Jul 21, 2017
Response from current dealership:
Brandon, thank you for your feedback. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us!
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
Jul 6, 2017
Got back to me immediately with text and email. Great response. Sadly, the
car I was interested in had just been sold that day.
Jul 13, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
Jun 22, 2017
Very friendly.
Jun 27, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best,
Kernersville Chrysler Dodge
Best,
Kernersville Chrysler Dodge
Jun 15, 2017
Great salespeople
Jun 17, 2017
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you in purchasing a vehicle with us. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Jun 14, 2017
The sale rep was nice, I test drive 2 trucks, both had issues, The 3rd truck that I was interested in wouldn't even start
Jun 18, 2017
Response from current dealership:
Emmanuel, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jun 9, 2017
Insanely helpful . Would highly recommend
Jun 12, 2017
Response from current dealership:
Chris, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Jun 1, 2017
the dealer contacted me by email and voice message they were very polite
Jun 8, 2017
Response from current dealership:
William, thank you for your feedback. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
I love my new truck and the salespeople were extremely nice even pulled the vehicle up to the shelter for me when I test drove it in the rain and when I bought it they had it based and ready for me thanks to the dealership
Jun 2, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us. -Kernersville Chrysler Dodge
May 31, 2017
good
Jun 8, 2017
Response from current dealership:
Rob, thank you for your positive review. We appreciate your business, please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Jun 5, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
May 15, 2017
Response from current dealership:
Thank you for the five-star review!
May 15, 2017
Response from current dealership:
Thank you for the five-star review, Eric!
May 6, 2017
First class experience
May 8, 2017
Response from current dealership:
Brandon, we appreciate your positive five-star review. We are grateful for your business and your kind words! Please let us know if we can ever provide you any future assistance. -Kernersville Chrysler Dodge
Apr 27, 2017
I had a great salesman, Jay, who was helpful but never pushy. We love the RAV4 we bought.
Apr 28, 2017
Response from current dealership:
Chris, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Apr 16, 2017
They stayed in touch
Apr 17, 2017
Response from current dealership:
We appreciate the five-star review. We are so glad we impressed you with our communication and customer service. If you need anything in the future, please feel free to contact us! -Kernersville Chrysler Dodge
Apr 8, 2017
Response from current dealership:
Thank you for your five-star review. We appreciate your business and your kind words! If you need any help or have any questions or concerns, please let us know. -Kernersville Chrysler Dodge
I contacted this dealership about a vehicle that
was online for only 8 days. I went to see the
vehicle even before it considered mechanically
sound told the salesman"Rick" that we loved the
cosmetics and all the other features and we had
a cashiers check for the offered price as soon as
it was mechanically sound and just call us when
it had been serviced. Which was scheduled to be
done two days out. When WE called back on that
Thursday we were told that the car had been
sold. But because we didn't put a NON-
REFUNDABLE DEPOSIT ON A CAR WE HADN'T
YET DRIVEN OR WAS SITTING AWAITING A
PART we were just OUT OF LUCK. SO
Kernersville Dodge has some shady salesman,
so beware.
Apr 10, 2017
Response from current dealership:
Thank you for taking the time to post a review. We always appreciate feedback for direction on how to give our customers a better experience. We would like to discuss this matter further with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Mar 26, 2017
Responded fast and very nice.
Apr 2, 2017
Response from current dealership:
Thank you for your feedback, Kenny! We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge
Mar 26, 2017
Prompt response. Couldn't get together on the
price.
Apr 3, 2017
Response from current dealership:
Jef, thank you for taking the time to give us your feedback. We're glad that we provided you with prompt service, but regret to hear that we couldn't come to an agreement. If there's anything we can do to assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your earliest convenience. We hope to see you again!
Mar 24, 2017
Car was in poor condition and when you need someone to talk to the
answering machine was full so you couldn't leave a message and no one else
would pick up the phone.but they where great before you bought the car.so
unless you see the car in person do not waist your time.
Apr 3, 2017
Response from current dealership:
Jose, thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers - your experience is important to us. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Mar 23, 2017
Very pleasant. This just wasn't the vehicle for me.
Mar 31, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Dealer was helpful, and tried to find the vehicle I
was looking for. We never did find it. But would
defiantly recommend this dealer!
Mar 23, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Mar 9, 2017
Bought the car!!!
Mar 15, 2017
Response from current dealership:
Chad, Thank you for your positive review. We appreciate your business! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Mar 7, 2017
Very helpful sales person and good follow up.
Mar 15, 2017
Response from current dealership:
Tony, Thank you for your positive review. We appreciate your kind words! Thank you for taking the time to give us your feedback.
Mar 5, 2017
They are very professional and seem to really
work hard to help you get the deal you want.
Mar 15, 2017
Response from current dealership:
Scott, thank you for taking the time to post your valuable review. We are always looking for feedback so we can improve the customer experience at the dealership.Please let us know if we can be of any help in the future.
Mar 5, 2017
Great experience. Very professional and a
willingness to relay any and all information that
was needed. Friendly
Mar 15, 2017
Response from current dealership:
Brad, Thank you for your positive review. We appreciate your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Feb 28, 2017
Very friendly sales people. However, they would not come off of price. Even while paying with cash.
Mar 15, 2017
Response from current dealership:
Jimmy, thank you for taking the time to post your valuable review. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback.
Even tho I'm not buying they called to
see if I was still interested and even
answered my question.
Mar 15, 2017
Response from current dealership:
Lesterchris96, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Feb 22, 2017
A plus!
Mar 1, 2017
Response from current dealership:
Randy, thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 22, 2017
arrived at appointed time. Waited 25 minutes for salesman to produce car (claimed they lost keys). Car was listed at above high end of KBB range. Interior was trashed, outside was scratched and stone chipped, tires were worn out. During test drive air bag warning light stayed on entire time. Car did not handle well either. Salesman said"Well, it's only a 6 thousand dollar car". I told him it was not, it's a 4100 car that you are asking 6 K for. That is KBB low range--$4100. Find another dealer is my suggestion.
Mar 2, 2017
Response from current dealership:
Kenneth, thank you for taking the time to post your feedback. We are always looking for ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
The vehicles were not in the best shape, but the salesperson was very
helpful and professional
Feb 22, 2017
Response from current dealership:
Thank you for your feedback, Monza. We are so glad we were able to assist you. If you need anything in the future, do not hesitate to contact us! - Kernersville Chrysler Dodge
Feb 20, 2017
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge
Feb 11, 2017
He would not sell me that truck saying the bank would not loan me the money on the truck miles but I could buy a brand new truck his name was Bobby
Feb 22, 2017
Response from current dealership:
Wayne, we appreciate your feedback. We regret that we weren't able to come to an agreement that suited you. We always do our best to find the best options for our customers regardless of their credit score, but sometimes there are challenges that we can't avoid. If you have any questions, please feel free to contact our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com.
Feb 5, 2017
I worked with Danen on internet sales. She was very knowledgeable of the inventory. She took the time to keep me updated on new inventory without being pushy or demanding. Once at the dealership I dealt with Charlie, also very patient. I finally found a truck that I was not on my list. Never felt pressure, they never tried to up-sale me on anything I was not interested in. They have a large inventory to choose from.
Thanks, I'll be back and will recommend this dealership.
Feb 9, 2017
Response from current dealership:
David, thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was enjoyable. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge
Feb 4, 2017
still working with be but good
Feb 6, 2017
Response from current dealership:
Malissa, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Jan 30, 2017
the experience with their customer relation was horrible, The show me the
truck, i tested the truck and it was very good. they have already hurt my
credit before finding out some one has already paid for the truck during the
paper work.
Feb 8, 2017
Response from current dealership:
Stephen, thank you for taking the time to share your review. We are always looking for feedback to find ways to improve and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Jan 16, 2017
Mistelling of information on the phone and drove two hours and they very rude. Did not purchase for that reason
Jan 20, 2017
Response from current dealership:
Hello Justin, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. Please reach out to us by calling 888-881-4682 or emailing customerresolutions@31dodge.com so we can work towards a resolution.
Jan 15, 2017
Easy process. In and out the dealer with no problems.
Jan 18, 2017
Response from current dealership:
Thank you for your positive review, Lamar. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. Best, Kernersville Chrysler Dodge
Jan 12, 2017
Low ball on trade in. Will not work with price. Go somewhere else. They obviously do not want to sell their vehicles.
Jan 20, 2017
Response from current dealership:
Matt, thank you for taking the time to post your review. We are always looking to find ways to better serve our customers and would like to discuss this with you. So we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your earliest convenience.
Jan 12, 2017
Very nice to work with.
Jan 13, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us.
Truck was in bad shape when I drove 2hrs see truck. Great is what I was told the condition of the truck. Big dent in the front driver side fender scratches all over the truck it was not mentioned when I spoke with them on the phone. The bed of the truck had two large holes drilled in it this was not mention also. I had an appointment with them and the truck was at the body shop. Had to wait over 20 minutes to see the truck.
Jan 20, 2017
Response from current dealership:
Musart, thank you for taking the time to post your valuable review. We are always looking for feedback so we can improve the customer experience at the dealership. Please reach out to us by calling 888-881-4682 or emailing customerresolutions@31dodge.com so we can work towards a resolution.
Jan 1, 2017
The dealership went out of their way to help me. Bobby our salesman went way out of his way to assist.
Jan 3, 2017
Response from current dealership:
Thank you for your positive review, JIm. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Dec 29, 2016
They responded the next business day I was very appreciative
Jan 2, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us.
Dec 24, 2016
Good folks
Dec 29, 2016
Response from current dealership:
We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Dec 22, 2016
Extreme low balled trade in. Seemed not to be interested in making a deal
Jan 20, 2017
Response from current dealership:
Mark, thank you for taking the time to post your valuable review.
"SEVERAL vehicles priced wrong" according to the gm. This was very frustrating!! Seemed to be a way to get customers in the door. VERY DISAPPOINTING!!! Would understand if the pricing was "wrong" on one site but it was "wrong" on several sites with several different vehicles. Seems suspicious to me. Buyer beware!!!
Dec 19, 2016
Response from current dealership:
Hi JD, thank you for taking the time to give us your feedback. Our internet price automatically feeds from our website to and through a number of other sites at varying times they schedule each day, unfortunately because of this we are not able to make adjustments on all sites right away. We need to wait until the next feed to update our prices through the system we have in place. We apologize for the inconvenience and confusion this can cause. If, we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com at your convenience
More ...
Dec 17, 2016
Made appointment with Ashlyn in internet sales to see 2007 Yukon Denali and 2008 Tahoe. Took off work and drove an hour and half from Charlotte only to find the Denali to not be on site but at an adjacent lot on flats and undriveable. Upon cursory underbody inspection vehicle was found to have corrosion and visible body rust. All 4 rims were severely degraded. The Tahoe was no better....had a cracked windshield and dashboard was cracked and partially collapsed. Found ad pictureres to be misleading. Both vehicles had active airbag recalls not disclosed in ad. Wasted a whole day for that !! I would not buy winshield washesher fluid from this dealership
Dec 28, 2016
Response from current dealership:
Thank you for taking the time to post your review. We always strive to provide our customers with great service and quality vehicles. We always appreciate feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
There was no pressure and my salesman Jim was awesome....I dealt with Katherine at the dealership and she was so helpful....id reccomend this service to anyone
Dec 13, 2016
Response from current dealership:
Thank you for your positive feedback! We appreciate your business and we look forward to serving you again!
Nov 29, 2016
They tried to contact me but seems I am always
unavailable at the the times they call.(my fault)
Nov 30, 2016
Response from current dealership:
Thank you for taking the time to provide us with your feedback! So we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your earliest convenience.
Nov 27, 2016
Truck was over priced due to issues with interior and exterior. But sales person did try to find us a better deal but could not find anything at a better price.
Nov 30, 2016
Response from current dealership:
Thank you for your review, Mannie. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us. Kernersville Chrysler Dodge
Nov 27, 2016
They responded great. Could not may a deal on that truck but service was very good
Nov 30, 2016
Response from current dealership:
Thank you for your positive review, Donn. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
slow to respond and very stead fast on prices. We the people need to eat to
they don't need to make a 4-5k profit on a 10 year old truck.
Dec 2, 2016
Response from current dealership:
Thank you for taking the time to post your review, Dallas. We aim to truly be the lowest priced in the market and we do so by price checking our inventory every day and dropping our price to remain in the TOP 3 LOWEST PRICED. We are always looking for feedback, to find ways to better serve our customers and would like to discuss this with you. So we can assist you further, please call our Resolution Department at 888-881-4682 or you can email us at customerresolutions@31dodge.com at your convenience."
Nov 21, 2016
Sales person called me and readily answered my questions.
Nov 21, 2016
Response from current dealership:
Thank you for your positive feedback, Hebert! We appreciate your business and we look forward to serving you again!
Nov 20, 2016
Dealership had the vehicle I inquired about on the lot ready for me to take a look at. Salesman got the keys promptly and we took it for a spin. Although I did not purchase that truck he helped me check on two others while I was there.
Nov 21, 2016
Response from current dealership:
Jeff-
Thank you for taking the time to provide us with your feedback! We really appreciate your business and we are glad that your experience with our team was prompt. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.
Thank you for taking the time to provide us with your feedback! We really appreciate your business and we are glad that your experience with our team was prompt. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.
Nov 19, 2016
Contacted quickly
Nov 20, 2016
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Nov 8, 2016
Good experience, Charlie was very helpful. I would recommend other
buyers to check them out.
Nov 10, 2016
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Nov 7, 2016
Hard to get a hold of, did not want to disclose any more information about the truck, and acted as though they could care less if they sold the vehicle or not causing me to miss the opportunity to buy that truck
Nov 8, 2016
Response from current dealership:
Preston - Thank you for taking the time to post your valuable feedback. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com. Thank you.
Oct 29, 2016
Response from dealership was very quick and courteous.
Oct 30, 2016
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Oct 21, 2016
Contacted me immediately with details of trucks and other truck I could possibly be interested in .
Oct 28, 2016
Response from current dealership:
Thank you for your review and your business, Rodney. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything, please let us know. Best, Kernersville Chrysler Dodge
Oct 18, 2016
The truck I came to look at was sold before I got here, but with the help of the salesman we found one that fit my needs, 5 years newer with 5,000 less miles and not much more money. Have already brought my stepson down to see if he can find a truck that suits his needs
Oct 28, 2016
Response from current dealership:
Thank you for your feedback, Richard. We are so glad we were able to assist you with purchasing a vehicle that matches your needs and wants. If you need anything in the future, do not hesitate to contact us!
Best, Kernersville Chrysler Dodge
Best, Kernersville Chrysler Dodge
Oct 12, 2016
they emailed me back the next business day
Oct 28, 2016
Response from current dealership:
Hi, Joey! Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Thank you, Kernersville Chrysler Dodge
Thank you, Kernersville Chrysler Dodge
Oct 7, 2016
The dealership contacted me the following morning. However, I was unable
to talk with the salesman about the car.
Oct 28, 2016
Response from current dealership:
Thank you for your positive review, Mark. We appreciate your business and your compliments! Please let us know if we can be of any help in the future, we will be happy to assist you.
Best, Kernersville Chrysler Dodge
Best, Kernersville Chrysler Dodge
Oct 7, 2016
great follow up no pressure sales
Oct 28, 2016
Response from current dealership:
John, thank you for leaving us a great review! Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.
Best regards, Kernersville Chrysler Dodge
Best regards, Kernersville Chrysler Dodge
Told me a trade in value then when i got there they changed it and wouldn't honor what they told me.
Oct 28, 2016
Response from current dealership:
Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your earliest convenience.
Sep 26, 2016
The sales team was very helpful and courteous although I didn't buy anything cause they didn't have what i was looking for.
Oct 28, 2016
Response from current dealership:
Thank you for your positive feedback, Keith. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Sep 12, 2016
Nice lady
Oct 28, 2016
Response from current dealership:
Hi, Scot! Thank you for your positive feedback. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Sep 4, 2016
Great communication!
Oct 28, 2016
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Have a great day, Daniel!
Thanks, Kernersville Chrysler Dodge
Thanks, Kernersville Chrysler Dodge
Aug 29, 2016
They responded quickly but logistics came into play as they were almost 100
miles away and arranging a test drive became problematic due to my
schedule and that of the salesperson. Eventually I eliminated that
brand/model from consideration so it was a moot point but I would definitely
consider them in a future purchase.
Oct 28, 2016
Response from current dealership:
Thank you for taking the time to provide us with your feedback, Mike! We really appreciate your business and are glad your experience with us was a positive one. Please let us know if there is anything else we can do to assist you.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Aug 18, 2016
Great inventory and service
Oct 28, 2016
Response from current dealership:
Thank you for your positive review, Jasper. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Have a great day, Kernersville Chrysler Dodge
Have a great day, Kernersville Chrysler Dodge
Aug 17, 2016
Vehicle was not in good condition at all cosmetically and smelled like smoke.
Oct 28, 2016
Response from current dealership:
Thank you for taking the time to post your review. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Aug 15, 2016
Got a great car..quick and easy.. Jimmy Eller met all my needs
Oct 28, 2016
Response from current dealership:
Thank you for your feedback, William! We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us.
Thanks a lot,
Kernersville Chrysler Dodge
Thanks a lot,
Kernersville Chrysler Dodge
Aug 15, 2016
Easy and painless!
Oct 28, 2016
Response from current dealership:
Thank you for your positive review, Kristine. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best, Kernersville Chrysler Dodge
Best, Kernersville Chrysler Dodge
Aug 12, 2016
They followed up numerous times, sales people very nice over
the phone...
Oct 28, 2016
Response from current dealership:
Thank you for your review and your business, Joel. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us, we will be happy to assist you.
Thanks, Kernersville Chrysler Dodge
Thanks, Kernersville Chrysler Dodge
Aug 6, 2016
Contact was prompt and Kristie very polite
Oct 28, 2016
Response from current dealership:
Thank you for taking the time to provide us with your feedback! We really appreciate your business and are glad your experience with us was a positive one. Please let us know if there is anything else we can do to assist you.
Thanks, Kernersville Chrysler Dodge
Thanks, Kernersville Chrysler Dodge
Jul 28, 2016
Awesome customer service. Felt very comfortable at this dealership. They
weren't pushy in any way and would be happy spending my money here.
Oct 28, 2016
Response from current dealership:
Thank you for your feedback, Stephanie. We are so glad we were able to assist your needs. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Jul 21, 2016
Would not answer questions unless came to dealership.
Oct 28, 2016
Response from current dealership:
Hello, Christine. Thank you for your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your best convenience.
Jul 20, 2016
They were very prompt in contacting me. However, the sales associate was not very knowledgeable about the vehicle including its options and standard features. I ultimately decided not to purchase the Jeep but it was in no way a reflection on the sales experience. I simply decided not to purchase because of the mileage on the Jeep.
Oct 28, 2016
Response from current dealership:
Thank you for taking the time to provide us with your feedback, Brian. We really appreciate your business and are glad your experience with us was pleasant. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.
Thank you, Kernersville Chrysler Dodge
Thank you, Kernersville Chrysler Dodge
Jul 18, 2016
Nice lot. Our sales man Dave was refreshingly honest and not purchase aggressive. Only downfall was the truck i was looking at had a good bit of flaws and wear that wasnt ever mentioned before i made the 1 hour and 10 minute ride.
Oct 28, 2016
Response from current dealership:
Thank you for your positive feedback, Dustin! We are happy to hear you had a great experience. If there's anything else we can do to improve, please let us know! We appreciate your feedback.
Thanks, Kernersville Chrysler Dodge
Thanks, Kernersville Chrysler Dodge
Jul 9, 2016
They did contact me on July 4, but they where closed that day, later on that day I made a deal with someone else. They did call the next day but the deal was already done, sorry.
Oct 28, 2016
Response from current dealership:
Thank you for your positive review. We hope to see you again next time you plan to purchase a vehicle! Should you need anything, please let us know!
Best, Kernersville Chrysler Dodge
Best, Kernersville Chrysler Dodge
Jun 25, 2016
great
Oct 28, 2016
Response from current dealership:
Thank you for your feedback, Alan. We are so glad we were able to assist you with your need!
Have a great day,
Kernersville Chrysler Dodge
Have a great day,
Kernersville Chrysler Dodge
Jun 20, 2016
Great experience! Bought 2016 3500 mega! Best new car buying experience ever!
Jim in N C
Oct 28, 2016
Response from current dealership:
Thank you for your review and your business, Jim. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us.
Thanks, Kernersville Chrysler Dodge
Thanks, Kernersville Chrysler Dodge
Jun 20, 2016
Dealer followed up but vehicle was priced to sell, and was not negotiable. It was priced a little higher than we wanted to pay, so we ended up buying at another dealer.
Oct 28, 2016
Response from current dealership:
Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can do anything else to improve your satisfaction.
Thank you, Jay! - Kernersville Chrysler Dodge
Thank you, Jay! - Kernersville Chrysler Dodge
Jun 18, 2016
Excellent, save truck for me! !
Oct 28, 2016
Response from current dealership:
Hello, Jim! Thank you for your positive feedback. We appreciate your business and your compliments! Please let us know if we can be of any help in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
Jun 13, 2016
Good, responded quickly. Good Experience.
Oct 28, 2016
Response from current dealership:
Thank you for your review and your business, Raymond. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us.
Thank you, Kernersville Chrysler Dodge
Thank you, Kernersville Chrysler Dodge
Jun 12, 2016
Responded promptly
Oct 28, 2016
Response from current dealership:
Thank you for your feedback, Donald. We are so glad we were able to provide you with a 5-star experience. If you need anything in the future, do not hesitate to contact us!
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
May 23, 2016
They respond fast
Oct 28, 2016
Response from current dealership:
Thank you for your positive feedback, Luis!
Have a wonderful day, Kernersville Chrysler Dodge
Have a wonderful day, Kernersville Chrysler Dodge
May 18, 2016
Not wiling to come off price at all.
Oct 28, 2016
Response from current dealership:
Hi, Clyde. We appreciate your feedback. We are always looking for feedback to find ways to better serve our customers and would like to discuss this with you. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com. Thank you!
May 17, 2016
great place to buy a jeep!!!
Oct 28, 2016
Response from current dealership:
Hi, James! Thank you for taking the time to provide us with your feedback! We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us.
Best, Kernersville Chrysler Dodge
Best, Kernersville Chrysler Dodge
May 15, 2016
Called immediately.
Oct 28, 2016
Response from current dealership:
Thank you for taking the time to provide us with your feedback! Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future.
- Kernersville Chrysler Dodge
- Kernersville Chrysler Dodge
May 10, 2016
Very easy to communicate with
Oct 28, 2016
Response from current dealership:
Thank you for your feedback. We are so glad we were able to assist you with your needs. If you need anything in the future, do not hesitate to contact us!
Thanks, Kernersville Chrysler Dodge
Thanks, Kernersville Chrysler Dodge
May 3, 2016
responded quickly
Oct 28, 2016
Response from current dealership:
Hello, Eddie! Thank you for your positive feedback! We are so glad that we were able to help you in purchasing a vehicle. Should you need anything else, do not hesitate to contact us.
Best, Kernersville Chrysler Dodge
Best, Kernersville Chrysler Dodge
Apr 24, 2016
My experience was great. We didn't come to a deal, but they were very responsive.
Oct 28, 2016
Response from current dealership:
Thank you for your positive review, Adam. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Have a wonderful day,
Kernersville Chrysler Dodge
Have a wonderful day,
Kernersville Chrysler Dodge
Apr 23, 2016
The best car experienced I had. They were friendly, respectful, and knowledgeable. Oh yeah I love the car.
Apr 24, 2016
Response from current dealership:
Thank you for leaving a wonderful review, Ashley! It was our pleasure to assist and provide you with an excellent experience. We appreciate your business and hope to see you again in the future. Enjoy your new car out on the open roads!
Apr 19, 2016
I traveled down from Virginia to test drive a truck that I was
planning on purchasing. I spoke to a salesman about the
vehicle who informed me that the sales manager had gone
home for the day to call back Monday morning. I called back
Monday and was informed to call back Tuesday. I finally got a
answer Wednesday afternoon from the sales manger who
asked if I would like to put a deposit down to hold the vehicle.
When I informed them that I would just like to know the asking
price for the vehicle they informed me it was sold that morning.
Worst dealership I have ever dealt with. Save your time and go
anywhere else but here.
Oct 28, 2016
Response from current dealership:
Hi, Nicolas! Thank you for taking the time to give us your feedback. So we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your earliest convenience.
Apr 15, 2016
Short conversation, asked me, if I had any question! I asked about
the down payment, she told me, any amount! Then the phone
hung up!
Oct 28, 2016
Response from current dealership:
Hello, Deandrea! Thank you for providing us with your feedback. Please contact our Resolution Department by calling 888-881-4682 or emailing customerresolutions@31dodge.com.
Apr 14, 2016
Called about cargo van, had question about extended warranty.
Received email with general info about the van, nothing about
extended warranty. I called back twice, did not get return call
until Tuesday, sales person did not have any info reguarding
warranty and said would get back with me. She called me back
later that day to tell me that the van was sold, I told her that I
was disappointed for lack of communication. She told me that
she was out of the office since Friday. Giving 2 stars for the
initial call and email sent with General info on the van ( which
was already stated).
Oct 28, 2016
Response from current dealership:
Thank you for your feedback, Greg! So we can assist you further, please call our Resolution Department at 888-881-4682 or emailing us at customerresolutions@31dodge.com at your earliest convenience.
responded right away but did not contact me back to let me know that the vehicle was not available for sale had mechanical issues. but salesman was very helpful ( Mark Linke) and willing to work with us to find a vehicle.
Apr 13, 2016
Response from current dealership:
Thank you for the review! We are happy to hear Mark went the extra mile to provide you with a great experience. We appreciate your feedback and look forward to seeing you again in the future.
Apr 6, 2016
great service
Apr 8, 2016
Response from current dealership:
Thank you for the kind words, Obie. We hope to see you again for all your future car needs!
Mar 25, 2016
positive experience. very helpful and informative
Mar 30, 2016
Response from current dealership:
Thank you for the review, Chris. We appreciate your business and hope to see you again in the future.
Mar 23, 2016
Poor, test drove car.... Something wrong
with suspention on Dodge charger....
Steering wheel shaking out of hand....
No radio...previous owner removed....
And they would not lower price...
Made offer on vw passat... And would
not lower the price one penny.
Would never buy car from them.... Can't
blame sales people... I think
management dictates improper sales
tactics..
Apr 10, 2016
Response from current dealership:
Thank you for taking the time to give us your feedback, Lee. Is unfortunate to hear that you did not feel you were given the same car buying experience our customers have come to expect from us. Please feel free to call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com so that we may further assist you at your earliest convenience.
Mar 4, 2016
Very nice people.
Apr 10, 2016
Response from current dealership:
Thank you for the kind words, Jessica! We hope to see you again soon!
Feb 28, 2016
Friendly courteous
Oct 28, 2016
Response from current dealership:
Thank you for your positive review, Tony. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Feb 24, 2016
My experience at this dealer was nothing special. I came there waited for someone else to finish looking at the truck that I was already approved for and then sat down did the paper work and left with the truck.
Mar 2, 2016
Response from current dealership:
Hello, Brad. Congratulations on your new truck! We are very happy to hear you had a pleasant car buying experience with us. We are always striving to our customers with 100% satisfaction and are a little sad to hear that we couldn't make it a special moment for you. We appreciate your business and please feel free to let us know if there is anything we can do for you in the future. We hope to see you again.
Feb 22, 2016
This dealership does not certify their used cars. That may or may not be a
big deal to you. The car I test drove was not particularly clean and I was
disappointed with that. With this type of business model, their prices were
very competitive however. It just depends what you are looking for. Sales
staff were very pleasant.
Feb 24, 2016
Response from current dealership:
Thank you for the review, Bernie. We are very happy to hear you had a pleasant experience with our team. We appreciate your feedback and please feel free to let us know if there is anything we can do to continue to improve for all our future and current clients. We hope to see you again in the future.
Feb 16, 2016
Photos were very misleading. Car
interior was trashed. Not willing
to work with me at all. All interior
trim needed to be replaced and
they offered a $100 discount. Will
not be going back
Sep 7, 2018
Response from current dealership:
Hi, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. we hope you will try us again. Thank you.
Feb 10, 2016
Great place to get a car
Feb 7, 2016
Good
Sep 7, 2018
Response from current dealership:
Chad, Thank you for your positive review. We appreciate your business! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Jan 28, 2016
good
Sep 7, 2018
Response from current dealership:
Hi, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Jan 24, 2016
Salesman are very good about returning
My call
Oct 17, 2017
Response from current dealership:
Thank you for your feedback. Please let us know if we can be of any help in the future.
Kernersville Chrysler Dodge
Kernersville Chrysler Dodge
Jan 24, 2016
Followed up promptly and had superb service.
Oct 17, 2017
Response from current dealership:
Deziree, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes,
Kernersville Chrysler Dodge
Best Wishes,
Kernersville Chrysler Dodge
Jan 21, 2016
Very responsive, polite.
Oct 17, 2017
Response from current dealership:
Thank you for your review and your business. We understand how busy life can be and really appreciate you taking the time to provide us with your feedback. Should you need anything else, do not hesitate to contact us. Best Wishes, Kernersville Chrysler Dodge Jeep Ram
Jan 15, 2016
High miles Angela looking another car
for me great response
Sep 7, 2018
Response from current dealership:
Angela, Thank you for your positive review. Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Jan 14, 2016
Seems like they would have test
drove this vehicle before allowing
someone to drive an hour and 20
minutes one way to give it a test
drive.
The cars brakes and rotors were
shaky and grinding terribly. Also,
the transmission slipped several
times. No deal.
Sep 7, 2018
Response from current dealership:
Hi, thank you for taking the time to give us your feedback. We regret to hear your experience wasn't on par with our standards. we hope you will try us again. Thank you.
Jan 12, 2016
Best experience here. In my research, I went to more than
15 different locations. Hands down, the best location. The
sales woman, Kelly, was unassuming, not pushy, sincere,
and doesn't try to take advantage of silly sales tricks. I will
happily drive the two hours to this location again to buy
another car.
Sep 7, 2018
Response from current dealership:
Hi Nate, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Jan 8, 2016
Good
Sep 7, 2018
Response from current dealership:
Megan, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Jan 2, 2016
Salesmen, IT employees were courteous and professional.
Because of volume sales seemed not to want to negotiate prices of vehicles.
Sep 7, 2018
Response from current dealership:
Jerry, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Dec 27, 2015
Responded promptly with detailed information
requested. Then notified me that car was sold,
so I could cross it off my list. Good
communication.
Sep 7, 2018
Response from current dealership:
John, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Sep 7, 2018
Response from current dealership:
Hi, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Dec 14, 2015
Got the truck I inquired about!! Fast
and simple!! Everybody was great!!
Sep 7, 2018
Response from current dealership:
Hi, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Dec 9, 2015
Easy to do business with.
Dec 9, 2015
Great Experience no haggling needed
mostly, no pressure to buy.....
Nov 22, 2015
Great lots of followup
Nov 19, 2015
The description and the pictures on the
advertisement, were not at all like the
actual truck.!!
Nov 16, 2015
Promt reply
Sep 7, 2018
Response from current dealership:
Hi, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Nov 11, 2015
Fast response
Nov 11, 2015
Communication was excellent and
professional.
Sep 7, 2018
Response from current dealership:
Hi, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Nov 7, 2015
They responded very quickly and
was very professional, and would
love to referr anyone to go car
shop with company
Sep 7, 2018
Response from current dealership:
Hi, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Oct 30, 2015
great response time and good service
Sep 7, 2018
Response from current dealership:
Hi, Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future.
Best Wishes, Kernersville Chrysler Dodge
Best Wishes, Kernersville Chrysler Dodge
Oct 28, 2015
great
Oct 26, 2015
Great! Constantly calls, ask questions,
very good.
Oct 1, 2015
Our experience from the time we got there until the time we left was great. Leon Hughes was friendly and very helpful...and we got to talk about Jesus a little bit. I would highly recommend this dealership to anyone. We also got a great deal on our car.
Sep 23, 2015
Nice fellow
Sep 20, 2015
Salesman awesome, finance department needs additional
customer appreciation training.
Sep 15, 2015
Excellent would recommend
Aug 31, 2015
Too pushy over the phone
Aug 26, 2015
Dealer did call me, we did not set
an actual appointment, but told
them that I would be there
Saturday afternoon and I would
call them when i was on the way.
I called when I left the house, an
hours drive to the dealership, left
a voice mail saying that i was on
the way. Called a 2nd time when I
was half way, left a 2nd voice
mail. When I arrived on the lot,
seen plenty of sales people sitting
in the shade but not one spoke to
me. Went out in the lot and found
the truck myself, called the main
dealership phone number asking
for a salesman to meet me at the
truck, 20 minutes later no
salesman! The truck was NOT
accurately described in the ad!
The paint was peeling, old parts
in the bed, very rough condition,
and they had it listed over $4000
above NADA clean retail value!
And YES I was looking at the
same truck as advertised! A
VERY frustrating experience! After
replying to the dealers follow up
email asking if i was still
interested, my reply was that I
was VERY disappointed with my
experience so far, and if anyone
cared to please have them call
me, put my number in that email,
still no one has contacted me, I
guess that I should not be
surprised!
Aug 24, 2015
very helpful but found a better deal
Aug 24, 2015
Priced too high for mileage
Aug 20, 2015
Fast communication
Jul 31, 2015
pretty cool dealer, they helped me with information about a car I was
looking for. unfortunately, it was no longer available.
Jul 25, 2015
I was sold a car in 2013 to find out
two months later that the car had
a salvaged title! Just recently
came In to trade and buy and was
told I couldn't buy a car. My van
valued $1224.00 Kernerville Dodge
only offered me $500.00 for my
vehicle and said I needed
$2000.00 more to even consider
selling me a car. I have no credit
but i am establishing credit at a
fast rate. I would have to say I
would never ever come back to
Kernersville Dodge to buy
anything. I will take my business
somewhere else! If this site would
let me put 0 stars that's what I
would have rated them, not a
happy customer!
Jul 14, 2015
Great attention and helpfulness
Jul 12, 2015
the dealer promptly called me back to assist me,
i was very satisfied with their concerns for me.
Jul 10, 2015
Dealership is a joke. Offered 22k for a
BMW that was 55k off the lot 18 months
prior?
Jun 29, 2015
no one came out to assist us and the vehicle we were looking at had some issues that should have been taken care before putting on the lot .....Especially at the price they had listed!!!!!
Jun 27, 2015
They called promptly and arranged a
test drive. The salesman was very
helpful. He let me and my wife test drive
the car alone. We purchased the vehicle
and the Kernersville Dodge called us the
next day thanking us for purchasing with
them. Great experience.
Jun 26, 2015
The sales person was friendly and got me the
car that I wanted. Thanks!
Jun 19, 2015
Wouldn't sell me the car I wanted.
Offered a compeltely different car
with a $600 monthly payment.
Jun 2, 2015
Responded promptly.
Apr 23, 2015
Contacted me back right away!
Apr 12, 2015
Nice ppl for sure.
Mar 27, 2015
Great sales people.
Mar 23, 2015
Great people at kerner see ville
dodge very helpful
Mar 12, 2015
Contacted me a week later and I
had bought a truck elsewhere
Mar 12, 2015
Responded quickly..
Mar 8, 2015
The sales man was sick. On the phone
texting. Gave me a dude and told me it
was worth 15k.
Feb 26, 2015
Nice people dealership well organized.I
think car is over priced for 17 year car.
Feb 24, 2015
Sold three vehicles out from underneath
of me. Was on my way there to buy one
and when I called they said it had just
sold.
Feb 17, 2015
Did not have what I wanted
Feb 13, 2015
Good service and great workers
Feb 11, 2015
Sean White was awesome!! Very professional and had an answer to all my questions!
Jan 30, 2015
The sale person up the price a thousand dollars on the 2011 Dodge Ram that I looked at from the price it were listed on the Web price. The retail purchase agreement increased from 18,885 to 19,885 on the form when I asked him to give me a total price, this was before adding the other fees. I drove one and half hour to get there and then he up the price.
Jan 28, 2015
I only had an inquiry. they responded with the information that I requested in a timely manor
Jan 24, 2015
I did not purchase the vehicle I inquired about. But the
salesperson I worked with was unbelieveably honest. Her
truthfulness was sure to lose the sale, but she was straight
forward anyway. Honesty wins in my book, but they did not
have what I was looking for in a vehicle.
Jan 16, 2015
Did not answer email with there
lowest price. I don't have time to
answer phone calls.
Jan 8, 2015
Very attentive , and good price on
trade in. Didn't budge on new
vehicle though. But did lower my
payment. Overall fair experience
and deal.
Jan 5, 2015
They were great! They called the next day to see how my visit went.
They answered any questions or concerns I had about the car.
Jan 3, 2015
Nothing more could have gone
wrong...from paperwork to not knowing
where the car was...surreal experience
Dec 27, 2014
Responsive, earnest
Dec 27, 2014
Still in contact very reaponsive
Dec 20, 2014
very prompt response !
Dec 17, 2014
Vary good and fast on replay
Dec 13, 2014
Would not work with me on this truck at all.
Dec 8, 2014
Very fast to follow up.
Dec 4, 2014
Very helpful.
Dec 2, 2014
Prompt response and immediate phone call back but, when I tried to call and
speak with the lady I conversed with there was no answer. I did get a callback, a
week later.
Dec 1, 2014
Very Helpful
Nov 28, 2014
Very attentive! Willing to help
Nov 19, 2014
good people
Nov 1, 2014
Bought this car. The team there
was amazing. Recommend.
Nov 1, 2014
I was interested in tradin my vehicle in for the ford edge. I told the dealer what my issues were from the beginning, but yet nobody helped me and will not give me what i am looking for on my payoff.
Oct 21, 2014
Quick response!
Oct 21, 2014
Contacted me right away. Very polite. Not pushy.
Oct 17, 2014
the vehicle i was calling about had already been sold. As of 10-15-14 the car is still listed on the site as available and for sale. Otherwise, they did respond and seemed willing to answer questions.
Oct 8, 2014
Great customer service, very busy dealership, very organizied. Toni & Brandon were great
Best car buying experience I have ever had! Kevin was super helpful and professional. Not much Haggling over the price because they already had their bottom dollar posted. We will definitely be buying all of our cars from them in the future!! Even if we do have to drive two hours to get there.
Sep 25, 2014
Great
Sep 23, 2014
overall good experience. fast, responsive, and straight forward.
Sep 16, 2014
nice staff quick response
Sep 1, 2014
No nonsense way to buy a car. Everything is priced aggressively for a fast sell.
Aug 17, 2014
Good!
Aug 13, 2014
Very helpful
Aug 11, 2014
dealer responded promptly
Jul 26, 2014
Called in deposit, sold car out
from under me.
Jul 19, 2014
Very quick response.
Jul 12, 2014
A pleasant buying experience.
Jul 8, 2014
Straight forward w/ you
Jul 3, 2014
Great Dealer respond
Jun 29, 2014
very good responding over phone
Jun 28, 2014
Very professional
Purchased car at a great price, but had some problems with
misreprentation of vehicle features, condition, and transport. Dealer
installed sunroof was not like factory installed as promised and
vehicle had some minor damage to bumper and roof area. Hopefully
dealer will correct issues as promised.
Jun 21, 2014
Excellent sales support and test drive, but decided to purchase
elsewhere due to better deal
May 21, 2014
Great Job looking for my Tacoma thanks angela
May 20, 2014
They called back, but I had already bought another vehicle.
May 14, 2014
Dealer responded promptly and
followed up to answer additional
questions.
May 9, 2014
Very Well, I purchased a vehicle from them I was very satisfied with the experience
Apr 28, 2014
The sales associates were very responsive to my needs.
Apr 25, 2014
they contacted me a few times, sent me additional photos upon request.
Apr 19, 2014
Called back after several tries from me.
Apr 11, 2014
Was a little too far to be convenient
Apr 10, 2014
Horrible place to do business
with. Reserved a test drive and
drove and over an hour to the
dealership for them to be showing
the vehicle to another customer.
Then I wait and wait they finally
allow me to check out the vehicle
and will no longer let me test
drive the vehicle I had originally
reserved to drive over night. They
said the car was to hot of a
vehicle to allow me to have over
night after I had called 3 times to
confirm I was allowed to do so.
And they had no remorse nor did
they apologize.
Apr 10, 2014
The dealer called three or four times and left a message. I was turned off because the woman talked a mile a minute, so rapidly that I could barely understand her. In addition, Kernersville is several hours away from here.
Apr 7, 2014
Very polite and helpful.
Mar 23, 2014
Okay
Mar 19, 2014
E-mail contact only
Mar 6, 2014
Great follow-up - I missed getting to dealer soon...car was sold.
Sales team offered other cars to look at in same price range while
I was there.
Feb 26, 2014
Process went smoothly and they were
very professional.
Feb 22, 2014
I bought it! I love it!
Feb 7, 2014
Great ... quick response to inquire
Jan 31, 2014
I was very pleased by how
professional and understanding
they were about me wanting to
inquire and possibly even
purchase a car from them.
Jan 29, 2014
Marivel Sotelo was my phone & internet contact. She was always very friendly & helpful with my questions, vehicle info, & concerns. I wish it would not have been such a long drive as I'm permanently disabled & long trips take a toll on me. I would have very much liked to have met her in person but we located another vehicle closer to home. I would surely give them a chance to serve you if you were able to call or make a visit. I will be sure to keep them in mind & reference them if I hear of a friend or family member is seeking a vehicle!
Jan 27, 2014
good response.
Jan 25, 2014
Got there and was told the car was no longer there. The car was
sold earlier in the week. Ended up test driving a different model.
Jan 22, 2014
Sean was honesty and explain the process
Jan 4, 2014
The dealership was very slow in
responding to my inquiries and
did not show professionalism
when dealing with me
Dec 31, 2013
Started the process online and once everything was negotiated went
to the dealership. When I got there nothing had changed which is
what most other dealerships do. Michelle Miller in online sales was a
great help and without her I would have never stepped foot in the
dealership. The salesman didn't have to do anything but let me test
drive the car and finish up the paperwork.
Dec 29, 2013
to be fair, the price of the car was really good and I was ready to buy.
what made it difficult was the fact that they had no description about
the condition of the car, most of the time the dealer makes the effort
to describe overall condition, if something is broken or missing how
much tire thread is left, here nothing, just a general description. I sent
several emails with specific questions and I just got initally a respond,
that the price is firm! Ok fair enough, busy time of the year, still, the
price was good and I started calling; in general very unfriendly
response and the request for callback for a walk around (buying a
used car over the internet is scary) failed by, guess what, no one
called back. so I was ready to give up. I started a new search and I
found this car on Ebay, so no it gets funny, I won the auction but the
winning bit was below the minimum! ok again called and finally I
reached somebody who directed me to somebody to do a walk
around and I decided to buy. I was handed to the finance department
to give my Credit card down payment and than I was told that
somebody else just made a down payment! Now over a week later I
get an email on my initial respond that the car is sold but they would
be glad to help me on another car on there lot!
If you like impersonal bad service from a volume dealer who has
clearly his personal and processes not under control than this is the
right choice!!!!!
I know I will not try again to spend my money with them
Dec 19, 2013
Very honest folks. Good prices. Thanks, Kernersville C D J!
Dec 18, 2013
very communicative
Dec 5, 2013
I made an offer and then was told that it was to low, I made another offer and did not hear anything else. That was Friday Nov 29 and I bought a truck on Sat. the 29th.
Dec 3, 2013
Good
Dec 2, 2013
Car was over priced for the and looked bad and the price was not
negotiable , salesman had bad attitude
Nov 28, 2013
Madison worked hard to get a fair deal.
Nov 24, 2013
The online manager that handles the internet ad is a jerk. But then again, his job is not sales, it is internet ads. And that he did well. The sales girl was GREAT! The financing dept. sucks. They submitted our loan to Wells Fargo and we got turned down. Simultaniously, we were seeking our own financing. We did not know they used Wells Fargo. We got our loan through Wells Fargo direct online. (the best way to go) We were able to talk to a person, who talks to the underwriter who approves the loan and we got our loan approved. Wells Fargo refinanced our other car and lowered that payment so tha I could afford this car. The dealer wouldn't even talk to us about the car we wanted, even though we told them we were approved. Since he had gotten a denial we were not worth his time. We finally got them to agree to hold the car if we sent them the full amount of funds via wire before we had even "physically "seen the car. ( we had reviewed the pictures, the car fax, etc onling and knew we wanted the car, but it was still contingent on us physically seeing the car) Also, Wells Fargo was also able to see all the details of the car including the vin # which helps alot when trying to get a loan by the way!) So, once the money was there via wire, we were all set. The sales girl had an easy sale, we drove the car, put gas in it, the sales girl reimbursed us for our gas money, she did our paper work quickly. But keep in mind we already had our financing pre- arranged before we got there, so there wasn't much for her to do except accept her commission. We drove 2.5 hours to get there, which tells the price was a good one, and we are very happy with the 2004 Corvette that we bought. It was beautiful find, and we are so thankful they had it for sale, way below market. (it had hit the 90 day mark for being on the lot......) The person we spoke to last, was a very nice guy, the one who does the title and tag. He offered us the extended maintenance, which we declined. We wish you luck with your vehicle purchase. I would recommend watching CarGuru.com and when you see the car price start to drop, wait just a little longer, and you will see the price you are looking for, then jump!
Nov 22, 2013
They suck. They told me that I
could not get the truck I wanted.
Nov 20, 2013
Very helpful....bought their car!
Nov 19, 2013
Exceptional buying experience.
Oct 31, 2013
Responded and was helpful.
Oct 17, 2013
Sales woman called. I asked about a best deal price over
the phone considering I live 4 hours away. She lied and
said they only had the vehicle a short time and would not
discount it. Well according to the website. . they had it for
84 days.
Oct 8, 2013
Responsive
Oct 6, 2013
I was interested in a mustang that had for sale. The car has been
MIA and I have been unable to see. When I called to find out more
information, I find out the car has a lemon title. The sales person
was as shocked as I was..
Oct 5, 2013
Expected to buy the car and when I arrived to test drive 100 miles
away it was not the car I had been looking at the car I wanted had
13,000 miles and the car they had had 33,000 miles. I changed
the vehicle I wanted they ran my credit was approved tryed to get
the terms of the deal before I drive another 100 miles out and they
refuse to give me the information. Doesnt anyone want to sell a
car or make money these days
Oct 1, 2013
my son got the car that he liked he is very happy thanks to everyone at the dealer .
Sep 30, 2013
Responded, but no offer to reduce price to motivate long trip to check out vehicle.
Sep 27, 2013
I drove 1 1/2 hours only to test drive a luxury car that was in bad condition. Several options on the car were broken and the car needed an alignment.
Sep 23, 2013
Was told that we couldn't drive a vehicle because they had just
gotten it in as a trade in and it had not been looked over by their
mechanics first. Told the salesman to give us a call when it had
been looked over by the mechanics so we could test drive it. He
said ok. The car was sold the next day to someone else who was
allowed to test drive it prior to it being inspected by the mechanics.
Sep 21, 2013
Excellent! They really go the extra mile for the customers. Even
though I did not purchase a vehicle this time I will definitely consider
their dealership in the future and highly recommend them.
Sep 19, 2013
This dealer responded quickly. However, the have a $500 dealer markup on all their cars which is not included in the advertised prices. They also refused to work out a reasonable deal on a car we were interested in. They also withheld for a couple days the fact that the car we were interested in was a car that had been heavily smoked in. Finally, this is a dealer to be avoided, they are dishonest.
Sep 18, 2013
Very honest assessment about the car which led me to take a pass on this vehicle. I will look again to work with them given their trustworthy approach.
Aug 27, 2013
Everything ok, uncomplicated test drive
Aug 23, 2013
FAST... They called at 8 am the next morning after my late night inquiry.
Aug 22, 2013
very helpful
Aug 20, 2013
This dealer is awesome!!! Great customer service and Mac is Great. I would recommend this dealership to everyone. Excellent!!!
Aug 18, 2013
Excellent communications and service. I arrived at the dealership at 9:15 am and was on the road home by 12:30 pm driving my new truck. Excellent service all the way around.
Aug 4, 2013
Although, I haven't visited their lot yet, I will in the future due to the
professional, caring customer service they have provided.
Jul 24, 2013
although we did not buy this car for my daughter here, I did purchase my car there last year. they were easy to work with. very courteous.
Jul 9, 2013
She called back immediately and was able to answer all of my
questions.
Jul 7, 2013
Great service
Jul 6, 2013
Very un-professional customer service person
Jul 2, 2013
They responded quickly and were very helpful during our visit. We purchased a truck and our pleased. Although they are not local, we may go back to assist our son in purchasing a Dodge Dart.
Jul 2, 2013
$399 "docking fee" was a deal-breaker. Whatever great price you
see on a car, be warned that it will actually be $400+ what you
think it will, once you're done paying all the fees. Thanks but no
thanks. I'm going back to Craigslist "For sale by owner."
Jul 1, 2013
Salesman was not very knowledgeable. Spoke with the internet
consultant regarding the issue with the salesman and was also
nonchalant about the experience. Would not recommend!
Jun 29, 2013
I told the dealer what I wanted and drove 2 hours to buy vehicle
only to find out when I got down there that they couldn't do a deal.
Nobody called me before. They just wanted a sale. No matter what!
Jun 5, 2013
Very good job on following up!
May 30, 2013
They were busy, and a nice salesman helped us while finishing up with someone else. It really worked out better because it gave us the space to discuss the vehicles freely. We did end up buying a vehicle from him, just not the one we expected.
May 20, 2013
The dealership responded very quickly and the whole process was extremely easy. No high pressure sales tactics and very good to work with our salesman, Mac.
May 7, 2013
My salesman was Tripp and he was an great help and very patient
May 5, 2013
Made contact a couple of times with this dealer concerning the price of a vehicle. was promised several times I would receive a response. Finally after I can only assume they had exhausted all other means of sale, they contacted me about the price. But I had already purchased another vehicle. I must add that I was contacted, with the advertised price......plus almost 500 DOLLARS in doc fees !!!!!!!!!!! Wow !!!! Again not a dealer I would recommend
Apr 28, 2013
This is the wrong truck they swich the vin numbers after they talk to
my bank my bank call them and they send the wrong vin . I went to
pick up and they said they sold it a hour ago
Apr 6, 2013
No. The female seemed very uninterested in negotiating a deal that
would have been close to a competitor's in Raleigh. The extra fees
were THE most that I had heard from any dealer, had I not been
calling around all week I wouldn't have known that. Um it was a nice
car for a great deal, but they need to work on professionalism and
customer courtesy.
Mar 2, 2013
Ask for Charlie Johnston, he's great:)
Feb 20, 2013
The sales person was courteous and tried to help with other vehicles on
their lot but they weren't what I wanted.
Feb 16, 2013
I would highly recommend them. Bought my HHR all in the same day the dealer's were great.
Feb 13, 2013
i was very impressed with the service and will buy another car from this
dealer
Feb 9, 2013
They responded on a daily basis, but my father is in hospital. Thanks.
Feb 8, 2013
I e-mailed Kernersville Chrysler a lady named Lorie called me back
within mins. she was very helpful she gave me more info on the truck
and she e-mailed and call 3 more times with more info Lorie at
Kernersville Chrysler Dodge Jeep Ram was the best sale person i
have deal with from the people i have e-mail from CarGurus
Called and made an appointment to buy a truck that I had been interested
in and I drove over two hours to get this truck and when I got there they
came out and said just sold it an there nothing I can help u with, if this
was the last dealer on earth I would still never buy from them. I'm glad this
worked out because later I found out that that truck had been wrecked
and the dealer was not telling people that so that just shows how bad
them people r at kernersville dodge. Please do not buy from these rip off.
Jan 15, 2013
Was very dissapointed with salesman, and dealership unwillingness to
lower price on vehicle to cover bald tires and bleached carpet! On a
$26,000 vehicle when I came from 200 miles away. Don't recommend
them at all.
Jan 5, 2013
The Vehicle was not as presented in their photos, meaning their was damage to the right rear of the vehicle. Once I identified this damage, I explained I would still purchase the vehicle if we could make a fair adjustment to the price because we would have to pay the cost of repairs; however they would only make a small adjustment which was an insult to any thinking [intelligent buyer]. However I did receive a call about 5 days after our visit to discuss renegotiation for which I declined because I found a better deal closer to home....glad it didn't workout. The best part of this experience was dealing with the sales person. Leon is GREAT GREAT GREAT. See Leon when you visit this dealership. Even though the vehicle purchase didn't workout, he made our 150 mile round trip worth it all.
Dec 5, 2012
Responded very quickly. Car just wasn't right for me. Dealer tried hard.
Oct 31, 2012
I had to call them back after some said they would get in touch after they got the information. The car I was interested in was mis advertized and upon seeing the photos I realized it did not have the feature I wanted. The ad is still that way. The seem to lack some internal control.
Oct 25, 2012
Very good experience. Drove off with the car the same night and could not be happier with the car. Top marks for sales and office staff as well.
Oct 16, 2012
kept in touch.
Oct 12, 2012
Doesn't respond in a timely manner
Sep 29, 2012
Very responsive. After initial miscommunication on my part, everything
went quickly and smoothly. Delighted with my new car. Exactly what I
was looking for.
Sep 22, 2012
Great Job
Sep 19, 2012
Quick response,polite with informative reply.
Sep 4, 2012
Very good response.
Jul 7, 2012
Not very knowledgeable regarding my trade in.
Jul 5, 2012
I was contacted immediately-Superb!