Kelley Buick GMC

Communication from this dealership was average at best. I had to follow up with them multiple times in order to get some real assistance. After days of not hearing back, I eventually got one of their sale agents (Manny) to help but by that time I already found another vehicle at a different dealership for a better deal.

Very professional and nice

Good

Great buying experience! Would use again!

Called the dealer to get an out the door price and drove 200 miles. When we got there the out the door price was almost 4K over what I was told it would be. The and the truck price was $2500 more than advertised on CarGurus, do not trust this el people

Send the message to the dealership, a shortly after that was contacted. The information and pictures that I requested were also sent over to me

My salesman Malibu was very professional and straight to the point would definitely use him for any of my future vehicles . Kelley Buick GMC was a great experience from the lobby to the staff they make buying a vehicle simple again.

They was good and I purchased the car

good follow up but trucks a little pricey but seem to be good people!

Guy outside was helpful. 4 or 5 guys on inside not helpful. I could tell they did not want to help someone at 530 on a Friday night. Guy I was meeting super helpful.

They was great great customer service I recommend you to go get a vehicle from Kelly Buick gmc

They gave me all the information I needed on the truck I was looking at.

It was a smooth transaction. I actually purchased the vehicle the next day. Fair price, great experience!

Very responsive.

Was quick easy process when it came to buying the car. The staff was friendly and professional. I would recommend them if you are looking to buy.

Very polite and professional to deal with.

Hands down the easiest and best car buying experience. Great staff.

Eddie and Joe were a wonder to work with on a used car lot. Not your typical experience. Great truck at a great price!

I contacted the dealership about a truck that had been for sale on cargurus for 160 day spoke to a salesperson name dalton worked a deal on a my current truck (I live out of state) the dealership was quick to respond wit a video through out the week I decided to purchase the truck and while the sales manager got me financed as they say the dealership sent the truck to a sister company and says they don't know if they can get it back or not salesman gave me some story, now I said there was another truck I like but after several text messages to my salesperson with no response. To me this is very poor customer service and would not recommend this dealer to anyone I am still will to purchase either one of the trucks that I have financing for through the dealership but no one will communicate with me poor customer service so if I could give them zero stars I would

Quick response. Eager to make a deal but apparently inventory moves quickly.

Friendly, anxious to help with our interest.

Dealer responded quick and was helpful.

Very professional, with a lot of patience. Great place to shop for a car

I was contacted by two dealer representatives. I test drove the vehicle. There were damage to the vehicle not visible on website photos. The price isn't fair and dealer wouldn't negotiate with logical terms. The price increased by $1,000 because I wouldn't finance with thru their dealership. I'd imagine if I had a man with me the dealer would have take the offer I gave him. I had an appointment and the salesman still was jockeying the parking lot and showroom for other customers.

Excellent experience good value on my trade

Quick and thorough!

Fast response, clear deal.

I bought the van and I was very well attended.

Very quick reply and follow up.

I sent trade information multiple times including pictures, they asked for same thing over and over. Apparently they have or had an IT problem. Then while providing info they raised their sell price $2K which caused me to lose interest.

I got the quote within a day but when I stated the price was more than I wanted to pay I received a bold and large font reply that stated I Guess Not! When the sales manager emailed me asking how they were doing, I let him know about that but I never heard back from him. Really poor.

Fast responses to my questions

good

It was the most honest and caring car buying experience I’ve ever had. I loved it and have recommended them to all. Btw ask for Jonny

Excellent customer service

Delightful

We had a great experience. The salesman was friendly and did not pressure us. We bought the exact vehicle that we wanted at a good price. Very happy

Friendly people and they are there to help you with any question and or concern, in order to make an informative decision. Thank you

Our experience buying the Ford Explorer from Kelley Buick GMC was great from start to finish. We were contacted by Linnette early the morning after I had sent a request for information through Cargurus. An appointment was arranged with George Roman who showed us the vehicle and answered our questions. He was extremely knowledgeable and helpful throughout the process. Our financing experience was equally pleasant working with Adam Hernandez. Overall a great experience - and we love the vehicle!!

They were extremely fast in their response to my inquiry. They set times for me to see the vehicle on my schedule, not theirs. Very cordial and professional.

Very responsive and professional.

Very good experience !!

This was a amazing experience & was so quick & very good. I purchased this car & they made it so easy I highly recommend this place

I had a great experience, Jon Andrews was great, very professional and willing to help. I completely recommend contacting him if you are interested in any of their cars.

Great Dealer. They made it quick and painless. No games. Thank you!

Called and spoke to the sales manager. If you notice the car is 32,964.00. Asked him the out the door price. He said 38,964.00 I asked how it could be so much when my sales tax is only 2307.00 he then proceeded to list the options the car had that made it extra? Seriously WTF?? They should be in the advertised price. Window tinting fee?? . Scumbags

The internet sales manager was very prompt in responding to my emails. She gave me every bit of information I requested, but we couldn't agree to a deal. I would contact them again in the future.

They were very helpful!

Excellent

Fast easy and very professional....

Responded quickly, very nice and helpful. Even though, I found another Audi elsewhere.

Great no pressure pressure salesman would recommend this dealership

Excellent service

Although it was an internet inquiry, it was important to know and to feel that I was getting the same service as if I had walk through the doors of your business. Thanks!

Excellent service and fast, accurate communication. No pressure sales.

Quick response! Staff was very helpful, so much so that I will consider working with them in my future vehicle search.

My wife and I drove from Jacksonville to Bartow, Malibu was our sales person, could not find a nicer guy. He was super helpful, respectful of our time and overall-5 stars to Malibu. Malibu and the dealership are great. Would drive down there to buy a car again.

Prompt reply

Fast friendly and fair. Thanks !

Very happy with Peter and Justin for a low pressure, hassle free sale. Highly recommended

Was passed around to different salespeople. Were not willing to negotiate a fair trade. They have now raised the asking price on the same car. Would never consider dealing with Kelley Buick.

This dealer has a good selection of trucks at competitive prices. They are ready to help finance.

Very good

The staff was great! Really on the ball

They where really helpful I am very happy that I got the truck there and the manager was great with me and I wish I can buy a bigger truck latter on

Great dealership and so easy to work with! I highly recommend them!!! The price was exactly as advertised and the attention they provided me was top-notch. This was the best car buying experience, EVER!

Solid experience. Had to wait a longish time but they vehicle was as described

I was impressed with the response time of them calling me back. Salesman Kenny was patient and didnt mind answering any questions. He is very knowledgable on the vehicles he sells. I only give 4 stars because they were low balling me on my trade-in way below market value and the car is in excellent condition maintenance, function, and appearance.

Very good service and went all out to make a deal, just bad timing on my end and will recommend them to others.

Manny is an amazing salesman!! Very friendly and comfortable atmosphere at Kelly in general!!! Drove 2 hours to get to them and would do it again. Awesome experience!!

Nathan was the best!!! Even though we couldnt get the car I wanted, he still went out of his way to explain all the details and is still looking for a car we want.

Bought it.

Fantastic service.

Excellent dealership good deal. Great customer service everyone was very friendly and helpful! Great experience buying a car!

Manny reached out to me. He was very nice and informative. Unfortunately The vehicle was already sold.

Very good

Excellent staff and service! 10 stars if possible to Jon for all his help!!!

Good follow up

They were very helpful, answered all my questions.

Great experience

Great service and communication christ help me to get the car off my dreams it took a lil time but he made it and as well the he gave me the number that I was looking for. A+++

Dealer was very helpful.

Thank you for reaching out

Fast initial response, then extremely poor follow up to timely requests. Dealer rep responding with title of Internet Sales Manager seemed to have no Mngr authority and appeared to only be a person to invite for a test drive. Even more surprising and disappointing when the conversation involved a higher priced vehicle.

Very nice people

Nice people, followed up great. But purchased elsewhere.

Quick response and helpful in my search. Even followed up with additional pics.

Great

Very nice people

I was contacted promptly upon my inquire...

Good response in a timely manner

They are excellent they helped me with everything. when I purchased my truck. Then a week later I wind up purchasing another vehicle from them. In their 2 hours away so they even delivered the car to me. They gave me a great deal will be back again.

Attention over the phone was superb but we could not get to an agreement regarding price, trade-in, etc. But Mike did a great job, he tried!!

Good people

Contacted me quickly and even sent pictures and further information I requested!

I am also thinking of maybe buying a Chrysler mini van. You all are being very helpful!!!!

They were great my bank sucked!

Went to the Dealership to look at this specific truck, did a test drive and then sat down with Kenny Lopez and worked a deal that was a win-win. Chatted with the Sales Manager to finalize. Tom the Finance Manager was great in work with on the paper work, recognizing that all the paper could not be finalized until my wife, who had not come with, signed the documents, allowing me to take the paper and I drove the truck home. All in all, a four hour transaction.

My experience with this dealer was phenomenal. Everything was actually handled ahead of time by phone and email to prepare for this sale. All I had to do once I arrived was do my test drive where the truck was already clean and waiting upon my arrival. After that it was just sign and initial lol. I plan to go back when ready to by my teenage daughter her first car.

Response was quick

They were fantastic in every aspect. Ask for Jon Andrews - he responded very quickly and was very knowledgeable.

Dealer gave me info I requested.

Jon was a great sales person. I was in and out in an hour. Best experience every in purchasing a care. Thank you Jon and Kelly Buick

Quick to answer and very professional

Not very good. The vehicle they were advertising as New was actually used, it had over 4,000 miles and it was not disclosed until I contacted them. I felt this was deceptive and made a decision not to purchase from them.

Great company very professional represented a great product but definitely do business with them again

Jon Andrews stayed late to meet with me as I ran into traffic jam on I-4 on my way to the dealer. Was a pleasure to deal with. Very straight forward. Would highly recommend him.

The dealer answered all of my questions in a timely manner and was very helpful.

EXCELLENT! We drove 90 miles to check out the car we'd found on CarGurus. We initially felt apprehensive about contacting a dealer we knew nothing about via the internet. Kelley Buick GMC contacted us right away, we were provided with additional info and pictures, and arranged to meet our salesman, Manny, the next day. The 2015 Honda CRV-EX-L we purchased yesterday was in excellent condition and was listed at a lower price than comparable cars in our 150 mile search area. Manny greeted us when we arrived and allowed us the freedom to look over the car on our own, ask questions, provided us with a Carfax to review. The entire experience was great! No pressure, no gimmicks, no hassle at all! Manny was very respectful, easy to talk to and confident in Kelley Buick GMC Bartow's quality of vehicles. It was well worth the drive to buy our car there, and we plan to return when we purchase again! Thank you for an unexpectedly great experience!

Quickly response

First time ever buying a very expensive vehicle. Angel at Kelly Buick GMC made buying very simple and easy. Thanks Angel

They contacted me Immediately. 3 times to be exact. I've decided to start looking at the newer vehicle 1 year old about that same price.

Told them I was not interested when the only way I could get a price was by telephone!! I actually received an email saying a representative was "working on a price" So they make up prices by where a customer lives? Plus I received another email trying to upgrade me to a newer model? I think this is the kind of dealer one should run away from, not walk - RUN!!!! Too bad you cannot enter a minus star for the rating!

over priced. salesman wanted to argue with me. did not listen well. never will contact them again.

Answered my questions in a timely manner.

Manny, the Sales Agent, was very informative, professional, and prompt. The Vehicle I viewed and drove had been treated with neglect prior to the Dealership's Ownership and I elected to buy elsewhere. I would recommend this Dealership for it's Professional Service.

Dealer got back to me quickly. Went to see car, it was even better than advertised. Very pleased with quick sale.No pressure, salesmen was very good to work with. I wood highly recommend dealer.

Salesperson was quick to respond to all my online questions.

Very laid back small town feel- Felt like I was back in my home town. Zero pressure all help-

Will come out this week

Answered promptly and kept in touch.

Pleasant experience, very helpful. There was no hard sell for anything I didn't want. The price quoted was the price I paid. Rick Bass is who I delt with I recommend him highly.

Very responsive and helpful. They went way out of their way to help me.

Dealer responded promptly. We weren't able to come to terms on finances so we didn't buy but they were up front and easy to work with.

Buying a new vehicle is always like pulling teeth, so I would never say it was a great experience. But the staff treated me very well and I got the truck I wanted for a fair price. Manny Rodriguez was a very good and attentive salesman. I would recommend him.

Email that they sent was general. No info just to contact them

They responded via email and said that the vehicle I inquired about wasn't yet available for retail sale. Then why was it listed???

Wish zero stars was an option. The truck is listed at over 2 times its blue book value.

Great experience, great price they did everything possible to make the sale go as smooth as possible .

Very professional and do a great job with follow up, even though I did not buy from them do a specific need that I had they congratulated me on finding the match for me and wished me the best.

Great experience! Thank you!

quick response, but vehicle was not what i was looking for.

price was misquoted low ball then raised.

Nice to talk with but made another deal else ware.

Best customer service I've ever received at a car dealership , from the sells team to the management , well worth the trip there, if you want an amazing customer service and a genuine group of folks I highly recommend Kelley Buick GMC of bartow.

Price was reasonable and follow-up re minor issue with Sirius subscription was outstanding!

I was told that the truck was New arrival. And is going for detailing. A will send you a pictures tomorrow. I was told a week ago.

ok but not interested in car because looking for an XTS

Had a pre-arranged price from my bank but after driving an hour to the dealership they refused the price they agreed to with the bank the old bait and switch

Great service

Dealer says the car is a 1 owner but the carfax clearly states it has had 3 owners.

Very good

A+++++

They started off emailing back and forth with me. I advised them I would have the GM discount and maybe a USAA discount. After that I never heard anything back from them

Very nice and help me with every question and issues that came up

Internet Sales person continues to follow up with me in order to earn my business where dealers haven't.

Very professional dealership. I would highly recommend Kelley Buick GMC Bartow, FL.

I walk around the dealership for 25 mins. and no sales person ask me if I needed help. Even though they were standing around in groups of threes and twos.

I used their on line make a deal. I thought everything was fine drove all the way to the dealer ship and found out no one knew anything about it. So i didn't get the car.....

Terrific follow up and speed of responses was excellent

Very friendly and fair.

It was the best car deal I have ever had in my life time. Great experience dealing with Kelly GMC. Nice sales people. I love the hummer H2 .

Set appointment to view car in Bartow, Drove 30 miles from Brandon to Bartow. It had been moved to Lakeland. Drove 15 more miles to Lakeland, car was out taking a customer home, waited again. When car arrived I drove it and the check engine litght was on when I started it. Salesman claims they had put replacement parts in it that day and they didn't fit exactly and thats why the light was on. Needless to say I did NOT buy that car and wasted a half day and drove 90 miles for nothing. Very poor communication between salesmen and between dealer locations. Won't waste my time again with this bunch. I did buy a car from a very sharp dealership in Tampa.Where the service was as it should be.

They responded fairly quickly although the email felt pretty boilerplate versus genuinely sent to me.

I purchased a 2013 F250 from them Feb 3rd 2015, a week later I took it to a Ford dealership for oil that was leaking underneath, it turns out it needed a new torch converter,transmission pump and seals.It also has a bounce @ 50MPH that no one can fix and a vibration at take off that also is not 100% fixable, the 2001 F250 that I traded to them with 287,000 miles on it has less issues than the new one, today 4/2/15 it is back in the shop for work needed to the front end!!! this was a large mistake I understand buyer be ware but this is ridiculous, I should have kept the 2001 and the money it has cost me SO FAR to fix this one, guess he traded for a reason, wished they checked there vehicles prior to dumping on trustworthy people out there.

Great

Promised to send me photos and more info on a vehicle several times....thwy never did

we agreed on a purchase price and it was sold to me. Then,the owner decided to keep it for Himself ! I had shipping lined up ,gave them a copy of my drivers lic. and proof of ins. I was told they have a different one he would sell me.Bait n switch ? !!!

Automated system responed several times. I Have tried to call and email with no success.

Very responsive and accommodating.Internet response was quick and informative with answers to all our requests including additional pictures of the vehicle. Spent a good deal of time on phone and made a 2 hour drive to visit them worthwhile with a mutually satisfying deal on a rare vehicle find. My wife isn't very comfortable with the buying end of the car experience and she enjoyed our visit. It was worth the trip. Staff was professional, friendly and explained options without being pushy. Thanks for a great buying experience. While I was writing this review I even received a follow-up call from the sales consultant.

Although we did not buy from this dealer they provided prompt response and answers to questions. Brittany we thank you for your no pressure efforts to find the right vehicle. We just needed something larger for the whole family!

Excellent experience

Tried to sell a flooded car.

I wish there was an option for a ZERO stars, because that's what this dealership deserves. I did get a response to my inquiry. A few days later I called to inquire if the vehicle was available (20h before I would be going to look at it). I was told yes, and that directions would be texted to me. Never received them - that should have been the 1st hint. So I drive to the address on CarGurus, and find out the truck is not there.OK, fine, mistakes happen.The saleperson verified that the truck was available (called the other location's manager) and I was sent off on a 13-15 min drive to the next town over). I get there, and the manager (Kyle) refers to a '12 truck.. "No" I aid, I'm here to look at the '08. Well, guess what, it is "mysteriously" not on the lot and he doesn't know where the truck is (gee, should be call the police dept and report it STOLEN???). Ahh, but he can help & sell me another truck, the '12 or another truck... and inquires what am I looking for? Umm, I'm looking for the truck that was advertised and I was twice told within a 20 h stretch (the 2nd time, just 15 min before I was supposed to view it) that it WAS AVAILABLE...SERIOUSLY??? So I go back to the original (parent) dealership to advise the manager that they have a serious problem with how they are treating customers. He washed his hands saying he had just relied what he was told on the phone...sure, in the era of digital record keeping where UPS can track the tiniest of packages shipped from QVC, they don't know where a friggin' 1 TON truck is? When I said that it should be easy to see how the nasty car salesman reputation is earned, he got all offended and bent out of shape... Well, excuse me, Mr. Sensitive, but it is the truth. He did offer to fill my tank, since I drove in from Tampa (1 1/2 hrs each way) but I want NOTHING to do with their dealership and I had not come in for charity - I had come in to do business, and they failed miserably. I was lied to twice, then the manager at their second lot was trolling to see if he could "help me out" with another vehicle. I didn't come to the dealership for HELP - I came in to do a CASH deal on the advertised truck, if it met my criteria (the last dealer I went to made up a story about the car being in a dealership in an area that had been deemed flooded but he vehicles were ok. He had steamed cleaned the engine and the inside... but failed to remove the DRIED SALT CRYSTALS under the back seat of the truck - thank you but I needed a truck not a BOAT...) Nothing they can do gives me back the 4 hrs I wasted on my only day off in the last 13 days, when I could have been in Bradenton looking at another truck. So bottom line - buyer beware. Unless you are standing on their lot in front of the car you want, and you sign on it, don't trust much of what they'll tell you on the phone or anywhere else on their lot. Oh, and write down the VIN number of the car you looked at and wanted, check it against the sales purchase order AND check it against the VIN on the car that is delivered to you... just sayin'

Great

When there was a response, 4 days later, there was no information about the vehicle I was inquiring about. Waste of my time

Dealer information not accurate- wasted time driving to see car that would not even start

They did respond. Thand you

Not pushy

Very helpful

Two days later they respond with a non-auto reply. His response was "the car your interested in is gone..."

they responded but i took my best deal

Test drove a car I was interested in, but they couldn't give me what I wanted for my trade-in. Overall, the contact with them was fine.

satisfied

dealer responded soon after, but could only confirm that his listing was wrong.

Chico and the GM were absolutely great! I would buy from these guys any time I needed a car.

You r doing great

I received a email and then called the dealership spoke to a sales person who was very nice.

Bought a truck from them.

Salesman felt offer of 2k below asking, was so low, he refused to even present it. Emailed with increased offer, no response. General Manager would only respond with automated emails.

Very helpful

Excellent experience. Patty was very helpfull threw the whole deal.

contacted me right away--Follow up shows hard to get infromation in a timely manner.

Dealer is decidedly inflexible regarding vehicle prices... Asking way above NADA prices. Apparently they are not wanting to sell vehicles. Prepare to be disappointed.