Kelley Buick GMC

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255 W van Fleet Dr
Bartow, FL 33830

Sales: (863) 534-1561

Service: (866) 606-9319

Today 9:00am - 7:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 13, 2017
Guru99LVK
Quickly response
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Jun 5, 2017
First time ever buying a very expensive vehicle. Angel at Kelly Buick GMC made buying very simple and easy. Thanks Angel
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Jun 1, 2017
They contacted me Immediately. 3 times to be exact. I've decided to start looking at the newer vehicle 1 year old about that same price.
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May 23, 2017
Told them I was not interested when the only way I could get a price was by telephone!! I actually received an email saying a representative was "working on a price" So they make up prices by where a customer lives? Plus I received another email trying to upgrade me to a newer model? I think this is the kind of dealer one should run away from, not walk - RUN!!!! Too bad you cannot enter a minus star for the rating!
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Apr 30, 2017
over priced. salesman wanted to argue with me. did not listen well. never will contact them again.
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Jan 19, 2017
Responded fast and were to the point.
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Jan 9, 2017
Dianlyn57
Answered my questions in a timely manner.
1 of 1 people found this review helpful.
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Dec 27, 2016
Manny, the Sales Agent, was very informative, professional, and prompt. The Vehicle I viewed and drove had been treated with neglect prior to the Dealership's Ownership and I elected to buy elsewhere. I would recommend this Dealership for it's Professional Service.
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Dec 27, 2016
The Vehicle of which I was inquiring had been sold prior to my inquiry
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Oct 3, 2016
very good to work with
1 of 1 people found this review helpful.
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Sep 26, 2016
Dealer got back to me quickly. Went to see car, it was even better than advertised. Very pleased with quick sale.No pressure, salesmen was very good to work with. I wood highly recommend dealer.
1 of 1 people found this review helpful.
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Sep 19, 2016
Salesperson was quick to respond to all my online questions.
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Sep 17, 2016
Amazing positive experience. No pressure whatsoever. Very laid back group of guys. Very accommodating and helpful. Vehicle in excellent condition and as advertised.
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Sep 9, 2016
Very laid back small town feel- Felt like I was back in my home town. Zero pressure all help-
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Aug 29, 2016
Will come out this week
1 of 1 people found this review helpful.
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Response from Kelley Buick GMC:

Thank you for your Interest Angel. Cannot wait to meet you!
Jul 29, 2016
yiman
Answered promptly and kept in touch.
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Response from Kelley Buick GMC:

Thank you for taking the time to share your experience. We are happy that you are satisfied with our customer service.
Jul 28, 2016
Pleasant experience, very helpful. There was no hard sell for anything I didn't want. The price quoted was the price I paid. Rick Bass is who I delt with I recommend him highly.
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Response from Kelley Buick GMC:

Thank you Anthony for taking the time to share your experience. We're glad Rick was able to provide exceptional service. We hope to do business with you again in the future!
Jul 28, 2016
I inquired about a truck and Ali contacted me almost right away. He was very polite and helpful. I would definitely recommend them.
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Jul 28, 2016
Very responsive and helpful. They went way out of their way to help me.
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Response from Kelley Buick GMC:

Thank you George for taking the time to share your experience. We are happy you were satisfied with our service. Looking forward to doing business again with you in the future.
Jul 14, 2016
Dealer responded promptly. We weren't able to come to terms on finances so we didn't buy but they were up front and easy to work with.
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Response from Kelley Buick GMC:

Thank you Stanley for taking the time to share your experience! Maybe next time we will be able to come to terms and do business!
Jul 11, 2016
Buying a new vehicle is always like pulling teeth, so I would never say it was a great experience. But the staff treated me very well and I got the truck I wanted for a fair price. Manny Rodriguez was a very good and attentive salesman. I would recommend him.
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Response from Kelley Buick GMC:

Thank you Lawrence for taking the time to share your experience. We're glad Manny was able to provide you with exceptional service. We look forward to doing business with you again in the future, but for now enjoy your new ride!
Jun 27, 2016
Email that they sent was general. No info just to contact them
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Response from Kelley Buick GMC:

Lee, Thank you for sharing your review. We strive to provide exceptional customer service, so I apologize for any inconvenience or miscommunication you experienced on our behalf. I would like to discuss this issue with you further and hopefully restore your faith in our dealership. Please contact me at your convenience, kaitlyn@kelleybuickgmc.com
May 18, 2016
lovebaileydog
They responded via email and said that the vehicle I inquired about wasn't yet available for retail sale. Then why was it listed???
1 of 1 people found this review helpful.
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Response from Kelley Buick GMC:

Thank you for sharing your review. We strive to provide exceptional customer service, so I apologize for any inconvenience or miscommunication you experienced on our behalf. I would like to discuss this issue with you further and hopefully restore your faith in our dealership. Please contact me at your convenience, kaitlyn@kelleybuickgmc.com
May 16, 2016
Wish zero stars was an option. The truck is listed at over 2 times its blue book value.
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Response from Kelley Buick GMC:

Linda, Thank you for sharing your review. We strive to provide exceptional customer service, so I apologize for any inconvenience or miscommunication you experienced on our behalf. I would like to discuss this issue with you further and hopefully restore your faith in our dealership. Please contact me at your convenience, kaitlyn@kelleybuickgmc.com
Apr 20, 2016
Great experience, great price they did everything possible to make the sale go as smooth as possible .
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Response from Kelley Buick GMC:

Thank you Eric for sharing your experience. We're so happy we were able to provide exceptional service for you. We look forward to doing business again in the future! Enjoy your ride!
Mar 13, 2016
Very professional and do a great job with follow up, even though I did not buy from them do a specific need that I had they congratulated me on finding the match for me and wished me the best.
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Response from Kelley Buick GMC:

Thank you Sonny for taking the time to share your experience with our dealership. We're glad you were able to find the vehicle you needed to fit your needs. Hopefully, we'll do business in the future.
Mar 10, 2016
Great experience! Thank you!
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Response from Kelley Buick GMC:

Thank you Orlando for sharing your feedback. Glad you had a Great Experience. We look forward to doing business again with you in the future!
Mar 7, 2016
billsexpoz
quick response, but vehicle was not what i was looking for.
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Response from Kelley Buick GMC:

Hi Bill, thank you for sharing your experience. Next time maybe we will hit a home run and have the vehicle you need!
Feb 26, 2016
price was misquoted low ball then raised.
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Response from Kelley Buick GMC:

Doug, Thank you for sharing your review. We strive to provide exceptional customer service, so I apologize for any inconvenience or miscommunication you experienced on our behalf. I would like to discuss this issue with you further and hopefully restore your faith in our dealership. Please contact me at your convenience, kaitlyn@kelleybuickgmc.com
Feb 9, 2016
abeever
Nice to talk with but made another deal else ware.
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Response from Kelley Buick GMC:

Thank you for taking the time to share your experience with our dealership. Maybe in the future we'll be able to make a better deal to do business with you!
Feb 6, 2016
Best customer service I've ever received at a car dealership , from the sells team to the management , well worth the trip there, if you want an amazing customer service and a genuine group of folks I highly recommend Kelley Buick GMC of bartow.
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Jan 24, 2016
Price was reasonable and follow-up re minor issue with Sirius subscription was outstanding!
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Response from Kelley Buick GMC:

Hi Dave-Thank you for taking the time to share your experience with our dealership. We're glad we were able to solve that minor issue and provide you with exceptional service. We look forward to doing business again with you in the future.
Jan 20, 2016
I was told that the truck was New arrival. And is going for detailing. A will send you a pictures tomorrow. I was told a week ago.
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Response from Kelley Buick GMC:

Alexander- Thank you for sharing your review. We strive to provide exceptional customer service, so I apologize for any inconvenience or miscommunication you experienced on our behalf. I would like to discuss this issue with you further and hopefully restore your faith in our dealership. Please contact me at your convenience, kaitlyn@kelleybuickgmc.com
Jan 9, 2016
ok but not interested in car because looking for an XTS
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Response from Kelley Buick GMC:

Hi Bob-Thank you for sharing your experience with us. We are always getting new inventory in, so let us know how we can assist you better. You can reach me at kaitlyn@kelleybuickgmc.com
Jan 6, 2016
Had a pre-arranged price from my bank but after driving an hour to the dealership they refused the price they agreed to with the bank the old bait and switch
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Response from Kelley Buick GMC:

Richard, Thank you for sharing your review. We strive to provide exceptional customer service, so I apologize for any inconvenience or miscommunication you experienced on our behalf. I would like to discuss this issue with you further and hopefully restore your faith in our dealership. Please contact me at your convenience, kaitlyn@kelleybuickgmc.com
Nov 6, 2015
Great service
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Oct 30, 2015
Dealer says the car is a 1 owner but the carfax clearly states it has had 3 owners.
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Oct 29, 2015
Very good
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Sep 8, 2015
A+++++
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Sep 6, 2015
They started off emailing back and forth with me. I advised them I would have the GM discount and maybe a USAA discount. After that I never heard anything back from them
1 of 1 people found this review helpful.
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Jun 29, 2015
Very nice and help me with every question and issues that came up
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Jun 29, 2015
Internet Sales person continues to follow up with me in order to earn my business where dealers haven't.
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Jun 25, 2015
Very professional dealership. I would highly recommend Kelley Buick GMC Bartow, FL.
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Read 38 old reviews
Jun 20, 2015
I walk around the dealership for 25 mins. and no sales person ask me if I needed help. Even though they were standing around in groups of threes and twos.
1 of 1 people found this review helpful.
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Jun 5, 2015
I used their on line make a deal. I thought everything was fine drove all the way to the dealer ship and found out no one knew anything about it. So i didn't get the car.....
1 of 1 people found this review helpful.
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May 31, 2015
Terrific follow up and speed of responses was excellent
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May 14, 2015
Very friendly and fair.
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May 11, 2015
It was the best car deal I have ever had in my life time. Great experience dealing with Kelly GMC. Nice sales people. I love the hummer H2 .
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May 11, 2015
Set appointment to view car in Bartow, Drove 30 miles from Brandon to Bartow. It had been moved to Lakeland. Drove 15 more miles to Lakeland, car was out taking a customer home, waited again. When car arrived I drove it and the check engine litght was on when I started it. Salesman claims they had put replacement parts in it that day and they didn't fit exactly and thats why the light was on. Needless to say I did NOT buy that car and wasted a half day and drove 90 miles for nothing. Very poor communication between salesmen and between dealer locations. Won't waste my time again with this bunch. I did buy a car from a very sharp dealership in Tampa.Where the service was as it should be.
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Apr 22, 2015
dwrose68
They responded fairly quickly although the email felt pretty boilerplate versus genuinely sent to me.
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Apr 3, 2015
I purchased a 2013 F250 from them Feb 3rd 2015, a week later I took it to a Ford dealership for oil that was leaking underneath, it turns out it needed a new torch converter,transmission pump and seals.It also has a bounce @ 50MPH that no one can fix and a vibration at take off that also is not 100% fixable, the 2001 F250 that I traded to them with 287,000 miles on it has less issues than the new one, today 4/2/15 it is back in the shop for work needed to the front end!!! this was a large mistake I understand buyer be ware but this is ridiculous, I should have kept the 2001 and the money it has cost me SO FAR to fix this one, guess he traded for a reason, wished they checked there vehicles prior to dumping on trustworthy people out there.
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Mar 22, 2015
Great
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Mar 2, 2015
Promised to send me photos and more info on a vehicle several times....thwy never did
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Feb 18, 2015
we agreed on a purchase price and it was sold to me. Then,the owner decided to keep it for Himself ! I had shipping lined up ,gave them a copy of my drivers lic. and proof of ins. I was told they have a different one he would sell me.Bait n switch ? !!!
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Feb 16, 2015
GATOR4836
Automated system responed several times. I Have tried to call and email with no success.
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Jan 28, 2015
bladenbullet
Very responsive and accommodating.Internet response was quick and informative with answers to all our requests including additional pictures of the vehicle. Spent a good deal of time on phone and made a 2 hour drive to visit them worthwhile with a mutually satisfying deal on a rare vehicle find. My wife isn't very comfortable with the buying end of the car experience and she enjoyed our visit. It was worth the trip. Staff was professional, friendly and explained options without being pushy. Thanks for a great buying experience. While I was writing this review I even received a follow-up call from the sales consultant.
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Dec 24, 2014
Although we did not buy from this dealer they provided prompt response and answers to questions. Brittany we thank you for your no pressure efforts to find the right vehicle. We just needed something larger for the whole family!
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Dec 13, 2014
Excellent experience
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Aug 1, 2014
Tried to sell a flooded car.
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Jun 21, 2014
bittyflea
I wish there was an option for a ZERO stars, because that's what this dealership deserves. I did get a response to my inquiry. A few days later I called to inquire if the vehicle was available (20h before I would be going to look at it). I was told yes, and that directions would be texted to me. Never received them - that should have been the 1st hint. So I drive to the address on CarGurus, and find out the truck is not there.OK, fine, mistakes happen.The saleperson verified that the truck was available (called the other location's manager) and I was sent off on a 13-15 min drive to the next town over). I get there, and the manager (Kyle) refers to a '12 truck.. "No" I aid, I'm here to look at the '08. Well, guess what, it is "mysteriously" not on the lot and he doesn't know where the truck is (gee, should be call the police dept and report it STOLEN???). Ahh, but he can help & sell me another truck, the '12 or another truck... and inquires what am I looking for? Umm, I'm looking for the truck that was advertised and I was twice told within a 20 h stretch (the 2nd time, just 15 min before I was supposed to view it) that it WAS AVAILABLE...SERIOUSLY??? So I go back to the original (parent) dealership to advise the manager that they have a serious problem with how they are treating customers. He washed his hands saying he had just relied what he was told on the phone...sure, in the era of digital record keeping where UPS can track the tiniest of packages shipped from QVC, they don't know where a friggin' 1 TON truck is? When I said that it should be easy to see how the nasty car salesman reputation is earned, he got all offended and bent out of shape... Well, excuse me, Mr. Sensitive, but it is the truth. He did offer to fill my tank, since I drove in from Tampa (1 1/2 hrs each way) but I want NOTHING to do with their dealership and I had not come in for charity - I had come in to do business, and they failed miserably. I was lied to twice, then the manager at their second lot was trolling to see if he could "help me out" with another vehicle. I didn't come to the dealership for HELP - I came in to do a CASH deal on the advertised truck, if it met my criteria (the last dealer I went to made up a story about the car being in a dealership in an area that had been deemed flooded but he vehicles were ok. He had steamed cleaned the engine and the inside... but failed to remove the DRIED SALT CRYSTALS under the back seat of the truck - thank you but I needed a truck not a BOAT...) Nothing they can do gives me back the 4 hrs I wasted on my only day off in the last 13 days, when I could have been in Bradenton looking at another truck. So bottom line - buyer beware. Unless you are standing on their lot in front of the car you want, and you sign on it, don't trust much of what they'll tell you on the phone or anywhere else on their lot. Oh, and write down the VIN number of the car you looked at and wanted, check it against the sales purchase order AND check it against the VIN on the car that is delivered to you... just sayin'
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May 21, 2014
Great
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Apr 17, 2014
When there was a response, 4 days later, there was no information about the vehicle I was inquiring about. Waste of my time
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Mar 31, 2014
Dealer information not accurate- wasted time driving to see car that would not even start
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Mar 10, 2014
They did respond. Thand you
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Mar 10, 2014
Not pushy
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Feb 12, 2014
Very helpful
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Jan 23, 2014
Two days later they respond with a non-auto reply. His response was "the car your interested in is gone..."
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Nov 30, 2013
jimcolden
they responded but i took my best deal
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Nov 10, 2013
Test drove a car I was interested in, but they couldn't give me what I wanted for my trade-in. Overall, the contact with them was fine.
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Nov 9, 2013
satisfied
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Sep 11, 2013
dealer responded soon after, but could only confirm that his listing was wrong.
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Sep 6, 2013
Chico and the GM were absolutely great! I would buy from these guys any time I needed a car.
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Jul 24, 2013
You r doing great
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Jul 21, 2013
Iovieno
I received a email and then called the dealership spoke to a sales person who was very nice.
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May 26, 2013
rbowen1063
Bought a truck from them.
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Apr 23, 2013
toolman91
25
Salesman felt offer of 2k below asking, was so low, he refused to even present it. Emailed with increased offer, no response. General Manager would only respond with automated emails.
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Feb 25, 2013
Very helpful
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Feb 21, 2013
Excellent experience. Patty was very helpfull threw the whole deal.
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Jan 25, 2013
contacted me right away--Follow up shows hard to get infromation in a timely manner.
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Dec 18, 2012
Dealer is decidedly inflexible regarding vehicle prices... Asking way above NADA prices. Apparently they are not wanting to sell vehicles. Prepare to be disappointed.
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Feb 16, 2012
excellent, helpful and concerned with meeting my wishes for a vehicle as opposed to trying to talk me into a sale. follow up was excellent, mine was not, would recommend to anyone wanting to shop and then purchase the vehicle of their choice.
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