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Karplus Warehouse
About Us
We are open for business and taking the necessary strict safety precautions, social distancing, wearing of mask, and limiting entry to protect our customers and staff. We are open from 9am - 9pm daily, subject to change without prior notice. Karplus offers over 500 quality vehicles at the lowest possible prices in the market with the lowest interest rates and easy financing available for customers. All vehicles passed smog and safety. Carfax, vehicle history, and mechanic inspection available at your convenience.
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Today 9:00 AM - 9:00 PM (Closed now)
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10103 San Fernando Rd
Pacoima, CA 91331
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Dealer Reviews
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Mar 28, 2026
The car was disgusting. Super dirty and reeked of
cigarette smoke. The employees were also rude and
lied to me
I inquired online and received one call that went to voicemail. Then I applied online and haven't gotta call back
Mar 16, 2026
Response from current dealership:
We’re sorry to hear that and apologize if you did not receive the follow-up you expected. We did make an attempt to contact you, but we understand one missed call and voicemail is not enough. Sometimes online inquiries and applications take additional review before we are able to provide accurate next steps. Please contact us directly and ask for our sales team so we can review your application right away and assist you properly.
Feb 17, 2026
Cash buyer but was stunned about some mandatory 2,500 dealer fee they labeled as some sort of gps security device. Not even an option. Mandatory they say… which mislabels and I feel like total misrepresentation
Feb 17, 2026
Response from current dealership:
We’re sorry for the frustration. After reviewing the deal with our manager, your trade-in showed about $8,000 in negative equity, which affected what we could do. However, we could remove the accessories on this deal. If you’d like, we can go over a few alternatives that may help.
Most dealerships charge for accessories and, in some cases, apply market adjustments—often without clear disclosure. At Karplus Warehouse, we believe in full transparency. All costs are disclosed upfront, before our customers ever visit the lot. Every vehicle listing across all our advertising pla
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Most dealerships charge for accessories and, in some cases, apply market adjustments—often without clear disclosure. At Karplus Warehouse, we believe in full transparency. All costs are disclosed upfront, before our customers ever visit the lot. Every vehicle listing across all our advertising pla
Feb 7, 2026
Response from current dealership:
Thank you so much for the great review! We truly appreciate your kind words and are happy to hear you received excellent customer service. Thank you for choosing Karplus Warehouse Inc. — we look forward to helping you again!
Feb 3, 2026
Big lot with, False advertising regarding prices, the cars are dirty, sometimes they don't even have them on the lot and it takes a long for them to bring them. They use absurd sales tactics, they are disrespectful, and they employ humiliation and a lot of pressure to get you to buy the car. The managers get angry if you question them, they are very unpleasant. They try to sell you windshield insurance and GPS devices and tell you that these cannot be removed from the price. They wouldn't let me take the written estimate they gave me or even take a picture of it. Be careful and double-check their numbers. I didn't feel comfortable buying from them. I do not recommend this place.
Feb 7, 2026
Response from current dealership:
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Karplus Warehouse Inc., we strive to maintain transparency, professionalism, and respect in every customer interaction. We never want any customer to feel pressured, uncomfortable, or disrespected, and we take concerns about communication and conduct very seriously. Most dealerships charge for accessories and, in some cases, apply market adjustments—often without clear disclosure. At Karplus Warehouse, we believe in full transparency. All costs are disclosed upfront, be
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At Karplus Warehouse Inc., we strive to maintain transparency, professionalism, and respect in every customer interaction. We never want any customer to feel pressured, uncomfortable, or disrespected, and we take concerns about communication and conduct very seriously. Most dealerships charge for accessories and, in some cases, apply market adjustments—often without clear disclosure. At Karplus Warehouse, we believe in full transparency. All costs are disclosed upfront, be
Jan 30, 2026
It was great they worked with me to make it happen
Feb 2, 2026
Response from current dealership:
We’re happy we were able to work with you and make it happen.
Congratulations on your vehicle, and thank you for choosing Karplus Warehouse Inc. We appreciate your business!
Congratulations on your vehicle, and thank you for choosing Karplus Warehouse Inc. We appreciate your business!
Jan 29, 2026
Excellent experience from start to finish.
The service was professional, honest, and smooth.
Special thanks to Katrina and Mohammad for their outstanding support, patience, and professionalism. They made the whole process easy and stress-free, and helped me get the right Suburban with confidence.
Highly recommended!
Feb 7, 2026
Response from current dealership:
Thank you so much for the wonderful review! We’re thrilled to hear your experience was professional, honest, and smooth from start to finish. A special thank you for recognizing Katrina and Mohammad — their patience, professionalism, and dedication truly make a difference. Congratulations on your Suburban! We’re glad they helped you feel confident and stress-free throughout the process. Thank you for the recommendation and for choosing Karplus Warehouse Inc.
Mish and Lon were so helpful, and they answered all my questions. I’ll definitely come back when I need them again.
Jan 12, 2026
Response from current dealership:
Thank you so much for the kind words! We’re glad to hear Mish and Lon were helpful and able to answer all your questions. We truly appreciate your support and look forward to assisting you again whenever you need us.
Nov 6, 2025
Response from current dealership:
We’re pleased to hear that your experience has been positive so far. Misha looks forward to assisting you with your test drive and ensuring a smooth and enjoyable process. We appreciate the opportunity to earn your business.
Oct 15, 2025
Response from current dealership:
Thank you for your review! We’re glad to hear you found our team responsive. We always strive to reply quickly and make sure every customer gets the attention they deserve. We appreciate your feedback!
Oct 3, 2025
Response from current dealership:
Thank you for sharing your experience! We’re thrilled to hear that Christian was super helpful and took great care of you. Providing excellent service and meeting all of our customers’ needs is always our top priority. We’ll be sure to share your kind words with him. We appreciate your support and look forward to serving you again in the future!
My dealer was Christian he gave great customer service and responded to my inquiry very quick and when i arrived I was able to test drive as well. They got me my car within 2 day. I rate Christian services 5/5 very friendly and accommodating , I highly recommend karplus !
Sep 25, 2025
Response from current dealership:
Thank you so much for your kind words and recommendation! We’re thrilled to hear that Christian was able to provide you with quick, friendly, and accommodating service, and that we could get you into your car within just two days. We truly appreciate your 5/5 rating and look forward to serving you again in the future. Enjoy your new ride! ✨
Sep 16, 2025
Great and easy experience
Contact Steve Or Charley for your next vehicle
Sep 16, 2025
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear that Steve or Charley was able to make your service experience smooth and enjoyable, even without an appointment. We’ll be sure to share your feedback with him. We’re also glad you enjoyed the free coffee and doughnuts! We look forward to welcoming you back for future visits.
Sep 12, 2025
Steven is great! Service experience was as smooth as can be without an appointment . Will continue to come to Steven in the future - coffee and doughnuts are satisfying.
Sep 13, 2025
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear that Steven was able to make your service experience smooth and enjoyable, even without an appointment. We’ll be sure to share your feedback with him. We’re also glad you enjoyed the free coffee and doughnuts! We look forward to welcoming you back for future visits.
Sep 12, 2025
Great dealer, Rey helped me on the phone. I did not show up until a week later. He kept on texting me until I was ready to come. I was explained the accesories added which shows under their disclaimer which i was happy about no surprises later on. At the end of the day, i got a great deal and for a month looking for cars, i can say that they are the cheapest and transparent dealership that i have bought from. I recommend that you come to them as i had a great and no stress experience in buying a car.
Sep 13, 2025
Response from current dealership:
Thank you for sharing your experience! We’re so glad Rey was able to assist you throughout the process and make sure everything was clear and transparent. It’s great to hear that you found the right vehicle at a great price and had a stress-free buying experience. We truly appreciate your recommendation and look forward to serving you again in the future!
Sep 8, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 3, 2025
When I sent a message to this dealership about a car, they contacted me right away. Mischa is so patient with all my questions. He even disclose the accessories that is also written in their listing which I appreciate. I hate whe dealers lie to you and lots of surprises. Came to their lot, Mischa got the vehicle ready and at the end of the day I got the best deal. I understand about the accessories but their prices are so low that even added still is the lowest in the market. Thanks karplus, i had a great experience with this dealership. I recommend them and please ask for Mischa.
Sep 4, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear you found Mischa straightforward and professional. We always strive to make the car-buying experience honest and easy. Let us know if there’s anything else we can assist you with!. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and th
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They had $2k worth of accessories installed on the car, it was a rubber piece for the door so you don’t hit someone, some engine insurance for if the car is stolen, and gps. Not really worth $2k id say. The car I looked at was pretty bad condition and they were not willing to lower their high price.
Sep 1, 2025
Response from current dealership:
We have $2000 worth of accessories which are negotiable and clearly stated in the details in the disclaimer all of our vehicle listing. We are committed to being transparent with every customer clearly explaining everything before they even visit the dealership. We cannot significantly lower our pricing as it remains aggressively below market value. While many other dealers add thousands in accessories and markups, our charges are just a fraction of that. We encourage you to shop around and compare. Even with accessories included, our deals consistently remain among the lowest in the market re
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Aug 22, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear you found our team straightforward and professional. We always strive to make the car-buying experience honest and easy. Let us know if there’s anything else we can assist you with!. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and
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Aug 13, 2025
If I could give this dealer 0 stars I would. I came in to test drive a car but I also had an appointment to go see another car after going to KarPlus. After the test drive, I went with the salesman(Michael) to look at the Carfax at his desk and he ask for my drivers license to get my information. I told him that I will be leaving to look at another car and I will let him know if I will be coming back. I left and realized that I left my driver’s license there. When I told him that I left my driver’s license and I’m coming back to get it, Michael said he was on his lunch, he took it with him and I needed to wait for him to come back. I was infuriated! He wasted my time and made me late to my next appointment. I was on a schedule and he completely messed up my plans forcing me to come back. I think this was extremely manipulative and shady. I believe he was trying to keep me from going elsewhere to buy a car. I don’t not trust this place at all. I would never recommend KarPlus to anyone.
Aug 13, 2025
Response from current dealership:
We’re truly sorry to hear about your experience and understand your frustration. We apologize for any inconvenience caused during your visit and for the delay in returning your driver’s license. That is not the standard of service we aim to provide, and we certainly do not intend to make any customer feel pressured or inconvenienced.
We will address this matter internally to ensure that such situations are handled more promptly and professionally in the future. We appreciate your feedback, as it helps us improve our processes and provide a better experience for all of our guests
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We will address this matter internally to ensure that such situations are handled more promptly and professionally in the future. We appreciate your feedback, as it helps us improve our processes and provide a better experience for all of our guests
Do not trust Karplus dealership Pacoima. About 4wks ago I went
to test drive 2010 GT500 500. When I got there, the car wouldn’t
start and the sales rep was late. I ended up waiting for half an hour
until they finally figured out why it wouldn’t start. When I test drove
the car I immediately knew that the clutch was bad. They said that
i needed to insure I pushed hard all way down before it would
engage. This wasn’t true since I’ve driven many other manual shift
cars and I knew there was something wrong with the clutch. I told
them it was unsafe to drive this car later they told me that they
would fix the clutch and install a new battery but as of three weeks
later, they never did and made excuses saying that there was a
backup in their repair shop. This car is not safe, and it’s been on
there lot for over 4 1/2 months and the reason why is because the
clutch is bad and it’s unsafe. I’ve tried to reach them several times
to see if it’s been if fixed and they never replied . Beware.
Aug 13, 2025
Response from current dealership:
We are sorry to hear about your experience and appreciate you bringing this to our attention. The safety and satisfaction of our customers are very important to us. We understand your concern regarding the GT500 and apologize for any delays in repair and communication. Our service department has been experiencing an unusually high workload, which unfortunately extended the turnaround time on certain vehicles.
We take your feedback seriously and will follow up with our team to ensure this vehicle is properly inspected and repaired before being offered for sale. We also regret any inconvenien
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We take your feedback seriously and will follow up with our team to ensure this vehicle is properly inspected and repaired before being offered for sale. We also regret any inconvenien
Aug 2, 2025
Great
Aug 4, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear you found our team straightforward and professional. We always strive to make the car-buying experience honest and easy. Let us know if there’s anything else we can assist you with!. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and
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Aug 4, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear you found our team straightforward and professional. We always strive to make the car-buying experience honest and easy. Let us know if there’s anything else we can assist you with!. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and
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Great customer service, effective communication, received everything that was promised. I would recommend this dealership over others, I went thru a seamless process.
Aug 4, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear you found our team straightforward and professional. We always strive to make the car-buying experience honest and easy. Let us know if there’s anything else we can assist you with!. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and
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Not a good experience.
Dealership ran a hard credit check and then never
contacted me directly or followed up with me. I
reached out several times via phone, email and text,
and was told a sales rep would follow up with me
but never did. I sent my step son who lives over
there to test drive the truck. Was told it had a jerk
between gear shifts. I still contacted the dealer after
this as I was still interested. They never responded.
Needless to say I did not and up purchasing this
truck.
Jul 21, 2025
Response from current dealership:
Thank you for taking the time to share your experience. We're truly sorry to hear about the lack of communication and follow-up you encountered. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and frustration it caused.
We take your feedback seriously and will be addressing this with our team to ensure better communication and accountability moving forward. If you’re still open to it, we’d like the opportunity to make things right. Please feel free to reach out to us directly and ask for a manager—we’d be happy
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We take your feedback seriously and will be addressing this with our team to ensure better communication and accountability moving forward. If you’re still open to it, we’d like the opportunity to make things right. Please feel free to reach out to us directly and ask for a manager—we’d be happy
They answer automatic emails only . No any human person able to negotiate the price of their vehicles.
Jul 21, 2025
Response from current dealership:
Thank you for your feedback. We’re sorry to hear about your experience. While we do use automated emails to ensure prompt initial responses, we also have a full team of sales professionals available to assist and negotiate directly with our customers, but sometimes it's overwhelming with the amount of inquiries that we receive in a daily basis. We encourage you to reach out by phone or visit us in person so we can provide you with the personalized service and attention you deserve. Your satisfaction is important to us, and we’d love the opportunity to assist you further.
Jul 11, 2025
Response from current dealership:
Thank you for your kind words! We’re glad to hear you found our team straightforward and professional. We always strive to make the car-buying experience honest and easy. Let us know if there’s anything else we can assist you with!. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and
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Jun 30, 2025
Overall great dealership, but be forwarded that there is an anti theft service that is required for every car sold and you are responsible for that service on top of the vehicle price.
Jul 8, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
The price of 16386 turned out to be $20954 tax rate is 7.5 and maybe even if it is 10% at 18,000+ they started to tack on other fees. In excess of 12% after the 10% tax price. I feel this “adverised” price was done intentionally to get a good reaponse and rating to their cars. But borderline deceptive. My time was wasted and I countered telling the agent I wont pay mor than 19k they countered with 20500. Not a good look when it comes to association with this platform
Jun 22, 2025
Response from current dealership:
We have $2000 worth of accessories which are negotiable and clearly stated in the details in the disclaimer of each vehicle listing in Cargurus. Our pricing remains significantly below market value, and we are committed to being transparent with every customer clearly explaining everything before they even visit the dealership. While many other dealers add thousands in accessories and markups, our charges are just a fraction of that. We encourage you to shop around and compare. Even with accessories included, our deals consistently remain among the lowest in the market reflected by the thousan
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An amazing experience! The owner, Kevin and his team were great. No sales pressure because they’re very confident in their cars… I purchased that car from Ark1 because it was in great condition and the costumer service was impeccable. Thanks again Kevin!
Jun 22, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jun 15, 2025
Ok
Jun 22, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Worst dealer in town.. cars are nasty af and dirty. The car online is different than in person.. not to add all the hidden fees ♂️♂️♂️♂️♂️
Jun 22, 2025
Response from current dealership:
We have 100's of inventory arriving in our lot everyday and some are waiting to be detailed. We have $2000 worth of accessories which are negotiable and clearly stated in the details of each vehicle listing. Our pricing remains significantly below market value, and we are committed to being transparent with every customer clearly explaining everything before they even visit the dealership. While many other dealers add thousands in accessories and markups, our charges are just a fraction of that. We encourage you to shop around and compare. Even with accessories included, our deals consistently
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Jun 11, 2025
Courteous and not pushy.
Jun 11, 2025
Response from current dealership:
Thank you for your kind words! We're glad to hear you had a courteous and pressure-free experience. Our team is committed to making the car buying process as comfortable and enjoyable as possible. Let us know if there's anything else we can help with!
Jun 11, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Very courteous very helpful try this best too get me into that jeep considering I have no credit my credit is the little on the high APR otherwise good dealership in my opinion
Jun 9, 2025
Response from current dealership:
Thank you so much for your kind words! We're glad to hear you found our team courteous and helpful. We always do our best to assist every customer, no matter their credit situation, and we're happy we could help you get into the Jeep you wanted. We understand high APRs can be a challenge with no credit history, and we truly appreciate your patience and trust in us. Enjoy your new ride, and don't hesitate to reach out if you need anything in the future!
Jun 5, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 24, 2025
Good customer service ! Fast response
Apr 25, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 19, 2025
My dealer was within a few miles from my home. Both their service department and financing department were very helpful and informative about the whole process. I highly recommend them to anyone who wants a smooth car buying process without having to worry about quality. I purchased a 2015 z51 Chevy Corvette. Condition of the vehicle inside, outside, and performance were as close to brand new as possible with nearly 60k miles and 10 years of wear. Highly Recommended 5 Stars ⭐️
Apr 21, 2025
Response from current dealership:
Thank you so much for the amazing review and for trusting us with your car buying journey! We're thrilled to hear that you had a smooth experience with both our service and financing departments. It means a lot to us that you found the 2015 Z51 Corvette in such great condition—she's a beauty, and we're glad she's in great hands! Enjoy the ride, and don't hesitate to reach out if you ever need anything down the road. Thanks again for the 5 stars and high recommendation!
Called on this van, playing phone tag on questions regarding van. When I did go into see, they didn't know about the stow n go seating. Asked if they could go lower and one the girl who stepped in was not having it. They gave a lot of pressure to sign even though one of the seats was not working at the time. I told them to call me when the seat was fixed which they did but I was not able to come back the same evening. The following day the price was reduced and when I contacted they had sold the van. I will never go back to this dealership and of course I'm letting my people know not to cone here. Not cool, especially since I showed them what the stow n go was and how it works.
Apr 17, 2025
Response from current dealership:
Hi GuruWQW32, Thank you for taking the time to share your experience, and we're truly sorry to hear that it fell short of expectations. It’s never our intention to make anyone feel pressured or unheard, and we sincerely apologize if that was the case during your visit. We understand how frustrating it must have been to not have your questions fully answered upfront and to see the van sold after you waited for the seat issue to be addressed. We also appreciate you pointing out the stow 'n go feature your input should’ve been acknowledged and better handled. We are sorry that we sold
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Apr 16, 2025
Response from current dealership:
"Thank you for your review, GuruDLGNWK! We're thrilled to have you as part of our family and appreciate you choosing us as your dealership. It’s wonderful to hear you had a positive experience with our team. With over 600 vehicles in our inventory and 30 years in business, we're proud to offer some of the best prices in the San Fernando Valley to dealers, wholesalers, and the public alike. Our commitment to customer satisfaction is our top priority, and we're grateful to have thousands of happy customers like you. Thank you for helping us stay #1!"
Mar 17, 2025
I made an appointment to see this vehicle. I drove 30 miles one way and when I got there, the van was not on the lot. The woman who I spoke with, Andrea, did not come out. They sent a young man who has been working at the dealer for one month. He said the van is at our other lot. I will drive you there - it’s 15 minutes away. He then said that other vehicles might be parked in front of the van and since he won’t know which vehicles might be blocking the van, it’s a possibility that I will be able to see the van and start the van, but not drive it. So we get in his car and the back seat doesn’t have a seat belt. He went toon to say that I won’t get a ticket - never thought about my safety. When we got to the other lot, the van wasn’t there either. He then asked if I was interested in another vehicle. I said no and got back in his car. I told him that this was a scam - like a bait and switch. Once back at the original lot, There’s more, but I have no room….
Mar 18, 2025
Response from current dealership:
We’re truly sorry to hear about your recent experience. This is absolutely not the level of service we strive to provide. We understand how frustrating it must have been to drive such a long distance. We are sorry about the new salesperson as clearly he needs more training, but rest assured that we always check the availability of our vehicles before our customer comes in. In this case they just moved the vehicle at the right moment. We also take safety concerns seriously, and we’ll be addressing the issue you raised regarding the seat belt.
Your feedback has been shared with our
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Your feedback has been shared with our
Mar 14, 2025
Great customer service
Mar 14, 2025
Response from current dealership:
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience. At Karplus Warehouse, we believe that our customers deserve nothing but the best, and we're committed to delivering just that.”
Mar 10, 2025
Jay and team were fantastic to work with. Quick responses, knowledgeable team and went out of there to make an out of state sale.
Thank you
Mar 11, 2025
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that Jay and the team provided a fantastic experience. We truly appreciate your trust in us, especially for an out-of-state purchase. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle!
They were friendly . But watch out about there prices the have a lot extras they push on you. So when you get there whatever the price you saw online it will be much more. Josh was great though . They also have a good selection of luxury cars .
Mar 11, 2025
Response from current dealership:
Thank you for your feedback! We’re glad to hear that you found our team friendly and that Josh provided great service. We always strive to be transparent with our pricing and any additional options, and we appreciate your input. Our goal is to provide a great selection of luxury vehicles along with excellent customer service. If you have any concerns or would like to discuss your experience further, please don’t hesitate to reach out—we’d love the opportunity to assist you!
Although I did not bought the car, they were polite and professional through the phone.
Feb 26, 2025
Response from current dealership:
Thank you for your kind words! We're glad to hear that you had a positive experience with our team. If you ever have any questions or need assistance in the future, we'd be happy to help. Wishing you the best in your car search!
Great experience! With the sales rep Fernando and the sales managers! Got the car fax right away great condition, and they worked their magic and got an awesome deal! I appreciate everyone working my deal! Recommend this place 10/10
Feb 24, 2025
Response from current dealership:
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Fernando and our sales managers made your car-buying process smooth and enjoyable. It's great to know that our quick provision of the Carfax report, the quality of the vehicle, and our team's effort in securing you an awesome deal all contributed to your satisfaction.
Your recommendation and 10/10 rating mean the world to us, and we're grateful for your trust. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Enjoy your new ride, and t
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Your recommendation and 10/10 rating mean the world to us, and we're grateful for your trust. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Enjoy your new ride, and t
Feb 18, 2025
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that you had the best experience with us and that our team, especially Danny, was able to assist you right away. We truly appreciate your support and look forward to helping you again in the future. Enjoy your new ride!
Feb 13, 2025
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Feb 6, 2025
The salesman was fairly helpful but didn't know exactly what he was doing, he must have been new. I contacted him a few days later and
expected to haggle, he just didn't respond to me after he said he couldn't drop the price at all.... even though the car gurus price was $200
dollars less.
Feb 7, 2025
Response from current dealership:
Thank you for taking the time to share your experience. We appreciate your feedback and sincerely apologize for any miscommunication you encountered. Yes, due to our sudden growth and expansion we have added more staff. While we strive to provide the best service, we understand that every interaction matters, and we regret that we fell short in this instance. Regarding the pricing, you are right, we always honor what we have advertised. we aim to keep our listings as accurate as possible, and we’d be happy to clarify any discrepancies. Please feel free to reach out to us directly, and w
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Made contact with a very nice and helpful salesperson. Set up an appt. For a test drive
Jan 29, 2025
Response from current dealership:
"Thank you for your kind words! We're glad to hear that you had a great experience with our salesperson. We look forward to seeing you for your test drive and helping you find the perfect vehicle. Let us know if you have any questions in the meantime!"
Jan 28, 2025
Josh is great, help me out since day one. He was very patient. His managers there very helpful too. Rey was there to answer all my questions. Process was easy and not stressful as I expected. I love my new car. I highly recommend them. Ask for Josh when you come, you won’t regret it.
Jan 28, 2025
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that Josh, Rey, and our management team provided you with a smooth and stress-free experience. Your recommendation means the world to us! Enjoy your new car, and if you ever need anything, we're here for you.
Jan 21, 2025
Response from current dealership:
Thanks for the review Young. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 30 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 6, 2025
Response from current dealership:
"Thank you for your review, GuruDB3766! We're thrilled to have you as part of our family and appreciate you choosing us as your dealership. It’s wonderful to hear you had a positive experience with our team. With over 600 vehicles in our inventory and 30 years in business, we're proud to offer some of the best prices in the San Fernando Valley to dealers, wholesalers, and the public alike. Our commitment to customer satisfaction is our top priority, and we're grateful to have thousands of happy customers like you. Thank you for helping us stay #1!"
I was helped by both angel and Julio Very welcoming, and explained everything throughly!
Dec 27, 2024
Response from current dealership:
Thanks for the review GuruDBMDCK. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
This dealer has an excellent service, super good deals, customer service from one to ten I give it eleven I am very grateful. Was very easy to obtain a gorgeous car and a good price
Nov 30, 2024
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that you’re happy with both the car and the deal. We truly appreciate your trust and look forward to serving you again in the future! Enjoy your gorgeous new car!
Nov 19, 2024
Response from current dealership:
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience at Karplus Warehouse Inc. Our team strives to provide top-notch service, and it’s always rewarding to know we met your expectations.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car, and we look forward to serving you again!
Warm regards,
Karplus Warehouse Team!
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car, and we look forward to serving you again!
Warm regards,
Karplus Warehouse Team!
Enthusiastic saleswoman, but not very professional. The saleswoman took my license to make a copy and forgot to give it back to me, so it ended up at her house. I had to drive to her houseonher day off, rather than her returning it promptly to the dealership.
The dealership was fine, but TWO smoke detectors were beeping from low batteries in the main sales floor, adding to my impression of them not being detail oriented.
The car had a bunch of stuff marks, and it smelled like burning plastic when I opened the hood. Turns out there was coolant leaking all over,indicating a head gasket issue that could cost $3k to do correctly. The car is a NO GO for me.
Nov 19, 2024
Response from current dealership:
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustrations you experienced during your visit. Your concerns about the service, dealership environment, and vehicle condition are very important to us, and we truly regret that we fell short of providing the high standards of service you deserve.
We have addressed the situation regarding the handling of your driver’s license with our team to ensure this does not happen again. We’re also reviewing the dealership facilities and taking immediate action to resolve the issues with
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We have addressed the situation regarding the handling of your driver’s license with our team to ensure this does not happen again. We’re also reviewing the dealership facilities and taking immediate action to resolve the issues with
Nov 8, 2024
Called about a Lincoln and William was so generous to assist me with my questions. When going in to the appointment he was very patient with me and happily answered all my questions. Will definitely recommend him when purchasing a vehicle.
Nov 8, 2024
Response from current dealership:
"Thank you for your review, Jorge! We're thrilled to have you as part of our family and appreciate you choosing us as your dealership. It’s wonderful to hear you had a positive experience with our team. With over 600 vehicles in our inventory and 30 years in business, we're proud to offer some of the best prices in the San Fernando Valley to dealers, wholesalers, and the public alike. Our commitment to customer satisfaction is our top priority, and we're grateful to have thousands of happy customers like you. Thank you for helping us stay #1!"
Kenny Lah is great sales person I’m just not ready to buy at this high interest rates my credit is 800+ so I’m sorry for not purchasing the van but hopefully in time this interest rates go down but again Kenny Lah great person to work with thank you again Sir…
Jan 29, 2025
Response from current dealership:
"Thank you for your kind words about Kenny Lah! We're glad to hear that you had a great experience working with him. We completely understand your concerns about interest rates, and we appreciate you considering us. Whenever the time is right for you, we’ll be here to assist you. Don’t hesitate to reach out if you have any questions in the meantime. Wishing you all the best!"
Oct 12, 2024
Stayed a little longer than I would like but it was worth it! Thank you Walter and everyone who helped. Will recommend to friends and family.
Oct 14, 2024
Response from current dealership:
Thanks for the review Mabel. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Oct 12, 2024
Thank you Karplus and Walter. Buying a car can be intimating but not this time. I looked around the internet and found what I was looking for. Thank you again!
Oct 14, 2024
Response from current dealership:
Thanks for the review Kailyn. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Oct 9, 2024
I did talk with Brea about a specific car , she check the stock number what I give to her, and wasn't right ...
She found the right stock nu.ber and send me the link for the web ... Thanks Brea ...
Oct 9, 2024
Response from current dealership:
Thanks for the review Eduardo. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Oct 9, 2024
Response from current dealership:
Thanks for the review Tyler. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Purchased a family vehicle last weekend, everything was set step by step. Andrea helped get an application to apply before arriving then we did a test drive. Very helpful she also speaks Spanish helped my husband understand everything better. Went inside desk and 100% friendly people. 10/10 recommend karplus
Oct 8, 2024
Response from current dealership:
Thanks for the review KarinCalito_. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 30, 2024
Ruben gave me a great experience. Love my new car. Saved me a lot of time during the process.
Oct 7, 2024
Response from current dealership:
Thanks for the review Tiffany. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 24, 2024
Super fast customer service after my inquire online I received a call . Thank you Walter for assisting me with my purchase .
Sep 25, 2024
Response from current dealership:
Thanks for the review Isabel. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 22, 2024
Straight to business. I scheduled an appointment and Walter helped me out. There were many cars to choose from but I knew what I wanted. Thanks for helping me get my car!
Sep 23, 2024
Response from current dealership:
Thanks for the review Elijah. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 22, 2024
Everything was as shown. I enjoyed the whole process, thank you Walter. I will recommend. I also purchased a theft patrol system and an extended warranty!
Sep 23, 2024
Response from current dealership:
Thanks for the review David. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 20, 2024
Antonio is the best, helped find a great deal on a car. I recommend to all my friends and family for car purchases. Thanks Antonio for the awesome service and excellent experience.
Sep 23, 2024
Response from current dealership:
Thanks for the review Antonio. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Antonio helped me a lot to get my car and I was so happy with my purchase and I will bring all my friends and family to this dealership which they have more than 500 cars good volume of cars and good customer service thanks a lot Antonio
Sep 16, 2024
Response from current dealership:
Thanks for the review Guru9N7T9H. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 14, 2024
I'm so thankful for Karplus! Walter was patient with me and showed me all the details of my purchase. Will definitely recommend.
Sep 16, 2024
Response from current dealership:
Thanks for the review Adam. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 12, 2024
Great place. Great salesman David. He was super honest and transparent so I recommend you find him if you're looking for a vehicle. These guys got me a car when I thought I couldn't get one after I've been turned down by several places. I would recommend stopping by for yourself.
Sep 13, 2024
Response from current dealership:
Thanks for the review Ken. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 3, 2024
Finding a car is not the easiest experience, im thankful Walter was very professional and patient with me. Would definitely recommend! Thanks again Karplus.
Sep 3, 2024
Response from current dealership:
Thanks for the review Bianca. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 31, 2024
They respond quickly
Sep 2, 2024
Response from current dealership:
Thanks for the review Belinda. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 30, 2024
I asked for Antonio he helped me out super nice guy we test drove and bought the car it was very lovely experience my suggestion is to go there and purchase a car u will have the best experience ever they have more than 600 cars.
Sep 2, 2024
Response from current dealership:
Thanks for the review Amir. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 28, 2024
They delivered on everything they promised.
Aug 30, 2024
Response from current dealership:
Thanks for the review Darrel. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 23, 2024
Thank you for helping me get the SUV I needed for my family. I ended up going with a Ford Explorer over the Dodge. Walter was so helpful and kind. Thanks again.
Aug 26, 2024
Response from current dealership:
Thanks for the review Alex. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 15, 2024
Response from current dealership:
Thanks for the review Gregory. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 1, 2024
Response from current dealership:
Thanks for the review Guru92T3V9. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 26, 2024
Response from current dealership:
Thanks for the review Zaheen. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 5, 2024
Response from current dealership:
Thanks for the review Bruce. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 5, 2024
Response from current dealership:
Thanks for the review Anthony. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 6, 2024
Response from current dealership:
Thanks for the review John. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jun 16, 2024
Great dealer make sure to ask for Sergio or Javier. We were able to work out and good deal hassle free. I recommend
Jun 17, 2024
Response from current dealership:
Thanks for the review Gil. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jun 7, 2024
Response from current dealership:
Thanks for the review rodneythomas456. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aren was wonderful. And doesn't constantly bug you to buy from him.
I got sick and had to delay my search, but he's the kind of salesmen I like. Prices are reasonable also.
May 31, 2024
Response from current dealership:
Thanks for the review GuruDYMZB9. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
May 9, 2024
Response from current dealership:
Thanks for the review GuruWCM65. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
May 6, 2024
Response from current dealership:
Thanks for the review GuruQM33H. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
May 6, 2024
Response from current dealership:
Thanks for the review GuruSCXC5. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 29, 2024
This is why i avoid reviews. I gave it 5 stars so they must did everything well.
Apr 30, 2024
Response from current dealership:
Thanks for the review Larry. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 21, 2024
Michael from Karplus was knowledgeable, helpful, professional and courteous. Two thumbs up!
Apr 22, 2024
Response from current dealership:
Thanks for the review Sal. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 12, 2024
Very Professional
Apr 12, 2024
Response from current dealership:
Thanks for the review Tab. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
They won’t lower the price but you can get a good deal on the exclusionary coverage. (If you get it)
I got the truck I was looking for with only 88k miles.
Elizabeth is a good person and I would say almost everyone that works in the dealer. They contact you once in while just to check if you have already found the car/truck you looking for but not being annoying like other sales persons are in other dealers.
- The only thing I did not like was the fact that you will buy the car with $1.4k theft device and a $700 door covers regardless.
+ The truck seem dirty at first but once you in the process of buying it they will detail it for you.
Don’t forget to mention to fill the tank with gas if you are actually buying it !
HOPEFULLY YOU FIND YOUR DREAM CAR AS ME
Show older dealer reviews 589
Mar 27, 2024
Eli helped me out , great sales team, I really recommend this dealership, t they have great prices,
Mar 27, 2024
Response from current dealership:
Thanks for the review Eli. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Dealer replied right away to my inquiry about the vehicle I was interested. The salesman, Jesus, answered all my questions in a professional manner.
Mar 26, 2024
Response from current dealership:
Thanks for the review Guru34G46. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Mar 13, 2024
Response from current dealership:
Thanks for the review Jacques. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Mar 12, 2024
I had a great experience with Karplus Warehouse, I revieved help from Orlando, Eleazar, Rey, and Jesus. Everyone was very helpful with the process, I felt very welcomed and trusted overall with everything!!!
Mar 12, 2024
Response from current dealership:
Thanks for the review Daniel. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Mar 12, 2024
Dealer contacted me right away, Rey was so pleasing to work with. Explain to me everything. It’s a little hard to by a car now because all the dealers I call charges up to 6k ad one, while Karplus did also buy only a fraction and even shows in their listing. No surprises. Deal went through smoothly. At the end of the day I got a great deal and great car. Thanks Karplus staff.
Mar 12, 2024
Response from current dealership:
Thanks for the review Stefano. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Mar 11, 2024
It was a good experience. Just not the car I’m looking for.
Mar 12, 2024
Response from current dealership:
Thanks for the review Greg. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
I am out of state- requested a walk around video
of the vehicle. The video was Very short, terribly
shot video speeding through the vehicle. The
sales person was very short on the phone looking
to simply sell very quickly site unseen. He was
uninterested to video the vehicle. I was not
surprised by the poor quality of the video.
I could tell nothing about the vehicle.
Condition, extras etc.
The whole experience put me off the dealership
completely. When I see their name I skip to the
next car regardless of the car or price.
Mar 6, 2024
Response from current dealership:
Hi Evan, sorry for your inconvenience, we always make sure that we give more than 100% customer service. Some of our salesperson are old school and may have less than average device, or frequently happens when an IOS device sends a video to a Android device which makes the video small and degrades its quality. Contact us so we could resolve this matter accordingly to your satisfaction.
Feb 17, 2024
Calked karplus spoke to rey and went in the same day santos texted me the address and picture of the car. When i arrived and santos got the vehicle ready and my chavez explain to me everything. Over all staffs are friendly and helpful exceeded my expectations. Highly recommended. Dont forget to ask for santos.
Feb 19, 2024
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Feb 7, 2024
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 27, 2024
Great deals and very helpful crew. Thank you so much for all your help
Jan 29, 2024
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 14, 2024
Had a great experience at the dealership from my sales men Tony being very knowledgeable and helpful to the financial manager Javier making the signing process super quick they have a large inventory to choose from would highly recommend this dealership
Jan 18, 2024
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Prices are decent but its due to the inventory all being auction vehicles. Most are rougher than appear in pictures. Staff was fine.
Jan 2, 2024
Response from current dealership:
Thanks for the review. We are sorry if some of our vehicles are not to your expectation. We sell cars fast and we receive volume of daily inventory and sometimes we are behind on detailing our vehicles, but I promise you that we will improve in that department. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers,
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Thanks to Luis i came in and purchased a car he was very helpful anwsering all my questions
Dec 29, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Dec 14, 2023
awesome communication
Dec 14, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Dec 13, 2023
Went in and checked out the great selection of cars. I talked to Rey and had great customer service. Overall I really enjoyed my experince and would recommend to everyone.
Dec 14, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Dec 8, 2023
Did not honor sale price at first, then when we expressed our disappointment decided to honor it, but we felt deceived by then so we left
Dec 12, 2023
Response from current dealership:
We always Honor and disclose everything on our ads online. Please go back to the listing and read the description as we itemized and disclosed the actual amount. I can assure you that we are the only dealer that is transparent to our buyer's. Please don't hesitate to reach out to us if you have any question.
Dec 5, 2023
Best dealer experience ive had, i came in looking for a 2018 ford f-150
But i like the dodge ram trucks they had
So i ended up purchasing a 2020 dodge ram 1500
Thank youuu Sulema & orlando
Dec 5, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Dec 4, 2023
Very cool dealership. Employees are the best and very kind.
Dec 5, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Nov 30, 2023
I went to Karplus to look for a truck to buy, i found this 2018 f-150 on their website. I spoke with Michael Calderon over the phone, he was very helpful and patient. He had the truck ready for me when I came. I could not ask for a better salesman. I recommend this dealership to everyone!
Dec 2, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Nov 27, 2023
Very good service, spoke to Rey on the phone came and checked the vehicle, everything is perfect and financing was easy. Overall great experience with this dealer, I will refer my friends and family to them, I recommend them.
Nov 27, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Not necessarily, a good one , I setup an appointment with a sales person, I showed on time and he wasn’t available, I was attended by another sales person, they gave me a horrible quote on the trade in vehicle it was , about $ 4000 under what other dealer had given me a day before in writing , they didn’t even inspected the vehicle I had for trade in , , I’m assuming they were not interested in selling a car that day , so I took my business somewhere ….
Nov 27, 2023
Response from current dealership:
We are sorry about your experience. We based our Trade-in process dictated by market analysis value and we don't guess and we are always transparent to customers, but sorry it did not reach your expectation. We are in the business of selling vehicles but at the same time we have our limitations if it does not make any sense. We are happy to review your deal, You are always welcome to contact or visit us. Thank you your visit and for choosing us.
Nov 22, 2023
Price not as advertised, bait and switch. Wanted to add options fees that were not listed in
original advertised price. Confirmed additional charges over the phone, but refused to
quote OTD price even though I was looking to buy from out of state.
Don't recommend using this dealership.
Nov 24, 2023
Response from current dealership:
We always disclose everything on our ads online. Please go back to the listing and read the description as we itemized and disclosed the actual amount. I can assure you that we are the only dealer that is transparent to our buyer's. Please don't hesitate to reach out to us if you have any question.
Nov 1, 2023
Amazing service and so many vehicles to choose if you , looking for trucks or cargo that’s the place to go Ricardo was very informative and knows his inventory I recommend this place and Ricardo on sales
Nov 4, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Oct 26, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Oct 16, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Oct 11, 2023
Good experience with the person on the phone
Oct 11, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
They were very nice treating to sale me this car at the end I couldn't get this car for personal reasons
Oct 11, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
I would never go back or recommend anyone to buy a car here. The car price stated $4,477. I was going to pay for it cash. When they told me the price put the door. It was $7,900. Taxes for a used car in la county is a little over 10.25%. Then the guy was very rude. The owner and sales lady were nice but don't go there. Rip off. I ended up buying a fiat from another place in Fullerton. They had way better customer service and were honest.
Oct 9, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied with one of our staff’s service. We always disclose everything on our ads online. Please go back to the listing and read the description as we itemized and disclosed the actual amount. I can assure you that we are the only dealer that is transparent to our buyer's. Please don't hesitate to reach out to us if you have any question.
This dealer was service-minded, easygoing, and respectful. He did not waste my time at all and the vehicle I test-drove was very clean and in seemingly-good condition. If I buy the vehicle, he will definitely have earned these stars, but I think he already deserves them! Will update…
Oct 4, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Total rip off. Dont recomend this dealer. The
first guy who attend us was nice and willing to
work on the price of the truck i was hoping to
buy but once he talk to his manager everything
whent south i wanna get the truck cash and sort
it out. With the price but the manager didnt want
to work it out i offered 24,000 cash and the
manager ask for 27,000. And using the financial
aid could be 29,000. So it didnt make any sence
for me so we left
Oct 4, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied with our staff’s service. We always disclose everything on our ads online. Please go back to the listing and read the description as we itemized and disclosed the actual amount. I can assure you that we are the only dealer that is transparent to our buyer's. Please don't hesitate to reach out to us if you have any question.
Sep 29, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 20, 2023
Very helpful and happy with my new van !
Sep 21, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 16, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 7, 2023
Great
Sep 8, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Sep 8, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Scammers, watch thus place their all about getting your money. They try to charge you for everything that supposed to cone with the car. Thee guy told me these come from an auction all we do is check the oil and the check engine light and we sell as is...
Sep 8, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied with our staff’s service. We always disclose everything on our ads online. Please go back to the listing and read the description as we itemized and disclosed the actual amount. I can assure you that we are the only dealer that is transparent to our buyer's. Please don't hesitate to reach out to us if you have any question.
Beware of accessory and inflated vehicle tracking systems adders that they will not remove. Honestly, this place is what you think of when you imagine a shady used car dealer. I’d stay far away, too many other options to subject yourself to this place.
Aug 31, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied with our staff’s service. We always disclose everything on our ads online. Please go back to the listing and read the description as we itemized and disclosed the actual amount. I can assure you that we are the only dealer that is transparent to our buyer's. Please don't hesitate to reach out to us if you have any question.
Aug 11, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 7, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
I made an appointment and the person didn’t show. Then someone else showed the car to me and he left me inside the car saying that someone will help me in a few minutes. 15 minutes passed and I walked back into the office and neither the new person nor the person whom I initially made the appointment with were there. So, I just left. Poor customer care! I literally have cash to buy the car in full, and nobody cared to help me.
Jul 28, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Jul 26, 2023
Happy with the staff, specially John who was very patient with me. Even help me deliver the vehicle. Process was easy. They gave me a great deal. They have add one but I negotiated it and they made me happy that my brother agreed as well on the numbers. I recommend this dealer.
Jul 28, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 22, 2023
Response from current dealership:
Hi Guru9GSGR9, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
I came to see a car , and i have no complaints, great service, good experience , salesperson named Eli helped me out, thank you KarPlus for helping me ge the car I wanted
Jul 21, 2023
Response from current dealership:
Hi Eli, thanks for the review. The Salesperson who helped you was Marcos, but no worries. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Great experiencia here in Karplus Tony was very helpful and paient Great inventory Great people all around will be sending my friends and wouldhighly recommend you give them a chance ask for Tony!
Jul 20, 2023
Response from current dealership:
Hi Anthony, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi Keith, thanks for the review. We are glad to answer your needs as fast as we can. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 2, 2023
I want to thank the staff from KarPlus ! I’m very happy on their customer service. They were very helpful with me to get my dream vehicle. Thank you to Esteban and Rey my salesperson who gave me all the positivity to make this possible. I would definitely recommend to go to them at anytime ! ⭐️⭐️⭐️⭐️…..
Jul 20, 2023
Response from current dealership:
Hi Eli De la Ferman, thanks for the review. Our staff greatly appreciate you mentioning their names as they will strive more for excellent customer service. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service sa
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Jul 20, 2023
Response from current dealership:
Hi GuruD3G9X, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi GuruWTF32, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jun 25, 2023
They walk fast and talk even faster. The salesman I dealt with had too many customers and he couldn’t juggle them all and I had an appointment. Cars were dirty and appeared not ready to be sold. I wouldn’t recommend them.
Jul 20, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied with our staff’s service. We take this matter very seriously. We get busy specially on the weekends when there is a lot of customers and also because of the amount of vehicles that comes to our lot daily, we sometimes could not cope up with detailing the new arrivals. Rest assured that it will be detailed before or after a customer have purchased and we are always improving as customers preference and suggestions are always taken into consideration seriously for customer service is our number one priority. We gladly invite you to come back
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The car I came to see was in great condition, I ended up choosing a different car because they had so much to offer on their lot. Over 300 cars in stock. Overall great experience and the salesmen who helped was very informative.
Jul 20, 2023
Response from current dealership:
Hi Richard, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
May 6, 2023
They mark up there vehicles so much that it would deture anyone from buying a car in most cases then after you decide not to purchase they immediately become indignant, never provided car fax @ my request and found out afterwards jeep had minor/major damage...
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Apr 26, 2023
Great dealer! Great experience!
Jul 20, 2023
Response from current dealership:
Hi Carl, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 10, 2023
dealer uses bait and switch tactics in advertisment to make the price appear lower than it actually is.Their disclaimer is a bunch of bull and
states that the price does not include dealer installed accessories and goes one to read "These accessories can be added for an additional
charge.But what they dont tell you is that they already added acessories to the vehicle that they will not remove. they charge you on top of
the advertised price,extra 1,495 for a 3 year GPS tracking device so they can track your location,800 bucks for edge molding,are you
kidding me? totally screw the customer into thinking the advertised price is what it is and then try and fool you into thinking the additional
acessories are optional with the termonaology in there disclaimer.They lost a sale with me,I was going to pay cash for this Hummer.There is
no reason I should have to pay 1,495 bucks for a tracking device in case I default on the loan when Im paying cash.Discrace,Shiesters.Do
not trust them at all
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Jul 20, 2023
Response from current dealership:
Hi Bryan, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
I had an excellent experience with this dealer and specifically the owner, Mike, I think the best I’ve ever experienced any car dealer. I love my Tesla that I bought from it. Definitely a good dealer to buy from.
Jul 20, 2023
Response from current dealership:
Hi Tedtoal, thanks for the review. We are glad to answer your needs as fast as we can. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi Desidogathome, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
VERY slow to respond. Got an initial response after several days. I had some follow up questions that I am still waiting
on. Based on my personal experience and researching reviews for Karplus Warehouse I will NOT be doing business with
them. Bummer too because this car was the top of my list to purchase.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Jul 20, 2023
Response from current dealership:
Hi Ian, thanks for the review. We are glad to answer your needs as fast as we can. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi Chance, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi Troy, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi Tonya, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi CTEK3300, thanks for the review. We are glad to answer your needs as fast as we can. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
It was pouring rain the day I looked at the car. The battery was dead so I couldn’t drive it.
We rescheduled for the next day while Karsplus replaced the battery. I drove the car and bought it. Other than having to wait for the spare tire cover to be installed, the purchase was very smooth. The sales person, Elizabeth, went above and beyond. She was willing to come in on her day off to ensure my taking possession of the vehicle was without incident.
Jul 24, 2023
Response from current dealership:
Hi Carolhamilton, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 3, 2023
Great
Aug 11, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
The price you see isn’t the price you’re going to get by a long shot. They have some anti theft thing called “anti-tap” or some ridiculous thing like that with rubber guards on the door that they charge you for extra on the vehicle whether you wanted those added on or not. As I was there I heard other people's frustrations finding out the actual prices as well. They had my gf and I waiting there for 3.5 hours marking up the price each time they told me they were gonna get a new price for me to “help me out”. BE AWARE, if you get pre qualified it does not matter to them. On Car Guru it says to use a portal called route one to access your credit application for this dealership because that’s how they retrieve your information. However, these guys don’t use it which is total BS by the way. I called capital one because they were giving me different monthly payments and APRs than what the bank was giving me. The bank gave me better numbers and this dealership didn’t like that. Be warned!
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Dec 13, 2022
Good customer service
Jul 20, 2023
Response from current dealership:
Hi Yesi, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
This dealership is worst. While waiting and filling my application, i over heard this lady complaining about pricing. She saw one price online and they were giving her a different price. My wife and I just looked at each other.
When it was our turn, a 2013 RX Lexus priced at 15908$ on CarGurus was now 21000$ plus. I said but why so much. They added accessories such as car theft and door something. I told them I didn't want the add ons . They didn't want to work with me so we left. Reading from other reviews, they do this a lot. They are not honest with pricing. I've purchased cars before and they didn't forced me to buy add on. These people are thieves and dishonest. Stay away from them. I will report them to the BBB. I will also call CarGurus and report them.
The price u see is not the price u will pay. Be warned.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
I feel that I was treated with kindness and consideration for my budget.I am very happy with the experience
Aug 11, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Horrible dealership they lied two me twice saying a car was ready and I drove a hour for it and just for them to sell the car the next day and they still kept calling me to look at the car even though the car was sold
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
If you guys looking for car you should go this dealer. Perfect cat perfect customer service. Good people always make you happy ending
Aug 11, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 11, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
WARNING TO ALL WOULD BE BUYERS!!!!
This dealership charges so much add ons on their
price.
They may appear to offer great deals on internet
price but you end up paying sooo many add ons
youâre better off buying from other dealers:
Add on examples:
THEFT CONTROL ââ $1,495
Door edge GUARDS â-$795
ETCH !ââââââââ$695
LICENSE Fee?ââ-ââ$175
REGISTRATION? !âââ$185
SMOG FEE? âââââ$50
And a lot more!
A manager named Orly is also arrogant.
Stay away from him.
The owner though and higher managers are kind
and professionals.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
We were traveling from 100 miles away, so I called to let them know we were coming and what time. Got there and the salesperson was with another customer. We were handed the keys and had to hunt through rows of cars to find the one we were there to see. The interior was filthy. The battery was dead. And the oil was black..... Horrible and a waste of time and fuel!!! I can say is that they were nice, but I would never buy a car there.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
The price they published on the 2016 Chevy Traverse is a Joke, they offered it for 13,728 but the price jumped
up to 21,000 due to some "accesories" they installed in the vehicle and forced me to pay for them without a
chance of discussing the price, Luis said " take it or leave it " , that is how they do business at this place, and I
left, they lost a customer and the opportunity to close a deal.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
I found Karplus Warehouse because I was looking for a Fiat 124 Spider Abarth. They had one for sale that
was the best deal on CarGurus, so I went to check it out. Overall it was represented accurately between the
ad and the actual vehicle when I saw it in person. The vehicle for the most part was/is in good condition. On
the test drive, the Check Engine Light turned on; however, after test driving the vehicle and stating that I did
intend to buy it, as it was a vehicle I very much wanted, they told me they would reset the light and take care
of the issue should it return. Further, I stated I did not want to pay more than the CarGurus price, and that's
what I got it for. The CEL did return, and they kept to their word of taking care of the issue for me, which I
REALLY appreciate, as this is not always the case with dealers after purchase. Overall, I'm very happy with
the good customer service they have provided me with, which isn't as common, and would recommend
them.
Jul 20, 2023
Response from current dealership:
Hi Bradley, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jul 20, 2023
Response from current dealership:
Hi Guru823DW, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Great experience don’t see why there are so many bad reviews. They have great prices with reasonable finance options. My salesperson was Elizabeth she was very nice! Mr. Chávez helped me out when it came down to finding the best option for financing and Orland was the desk. Lon was my finance manager he was great! All around great service! Definitely recommend!
Aug 16, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 17, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Dealer has non-advertised installed add-on that bring the price up substantially in this case the out the door price was over 28k for a truck advertised at 23k… over a 5k difference once everything was added up. Dealer was not forthcoming with the added dealer add-on’s and tried to pressure me to call the bank to restructure my loan approval to allocate for the dealer add-in’s.. my only recommendation is to advertise the cost of the vehicle with the included add-on’s.. not happy overall cause I drove over an hour to the dealer just to waist my time because they did not inform me prior to checking out the vehicle..
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Aug 30, 2022
Called on a vehicle they said was in stock told them I'd pay asking price on truecar cash and give a CC to hold the car until I drove down. They wanted to charge me almost 3k for dealer add-on engine kill and LoJack which I didn't want and wouldn't sell with out it. Then told me they had a buyer already on the way. Called back 4 days later as the vehicle was still listed and it was for sale and they asked me to come get it. When I again told them I didn't want the add-ons I was told oh wait it is sold. My system hasn't updated.
They post the vehicle for one price then try bump it up with add-ons that are not listed bait and switch scammers
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Aug 16, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
They added $6000 to $18000 car when I got there. Ridiculous. $2000~3000 was kinda expected but $6000 dealer add on is just nonsense. At least they weren’t being sneaky to scam me. I’ll give them that.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Aug 17, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Didn’t even let me test drive the car. How am I supposed to see if I want to buy it. Immediately demanded if I’m buying cash or financing then told me I’m not allowed to test drive the car unless I’m buying it. Bad business.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Aug 14, 2022
Juan and even the finance manger and manager was just looking to make every penny I get it is a business but I was just a dollar sign to them I definitely wouldn’t recommend my family or friends or even a stranger to buy a car from them so unprofessional if I could rate no stars I would
Aug 17, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Melad has been really consistent and so helpful until the end of buying car process. I had been to different dealerships though I liked the cars but dealings with salesmen were so terrible. Talking and meeting to Melad ended my hunting for great car and a good deal. He is so humble, honest, helpful and easy to talk to. Though a very small dealership but it was worth visiting and end ed up buying a great car Honda Pilot. He took care most of our concerns and been so generous in replying in detailed information. I highly recommend Melad if you are looking for car at reasonable rate.
Aug 11, 2022
Response from current dealership:
Hi Sanchit_Mahajan, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Mike was very thorough and polite. He was able to find me a vehicle that suited my needs. 7 Auto Group set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Mike was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process extremely pain free. Their attention to detail and my satisfaction was unparalleled, going above and beyond in every aspect! I would recommend them to family so I would recommend them to you. Excellent customer service and attention to detail. I highly recommend this dealership.
Aug 11, 2022
Response from current dealership:
Hi GuruXCNKB, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Price listed online at $23,991 sticker price when I showed up was $30k, call before you show up. They wanted me to loan from them instead of my credit union. They showed me the door politely.
Aug 11, 2022
Response from current dealership:
Hi Red, we are sorry for how you feel. Not all credit unions work with all dealerships unfortunately, most of them only works with franchise dealership and we are an independent. We always worked it out with our customers as long as its within our limits. Contact us so we can review your deal.
Aug 11, 2022
Response from current dealership:
Hi Guru9PB96G, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 11, 2022
Response from current dealership:
Hi oharam, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 11, 2022
Response from current dealership:
Hi 6571, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 11, 2022
Response from current dealership:
Hi Daniel, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Marco's was very helpful and informative in regards to the vehicles we were looking at. Yet, at the end the vehicle interested in was not available.
Aug 11, 2022
Response from current dealership:
Hi Guru9KBRN1, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
May 29, 2022
Response in a timely matter. Was helpful in trying to meet my financial needs. Would definitely recommend the dealer to friends and family.
Aug 11, 2022
Response from current dealership:
Hi Vickyb, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
May 27, 2022
Satisfactory
Aug 11, 2022
Response from current dealership:
Hi Rebecca, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Worst experience.. saw the truck went to get the out the door price.. they packed on 4700 worth of extras but couldn't provide any work order for anything.. no print out of carfax or anything... test drove the truck engine light came on.. the guy tried to blow over it like it wasn't a big deal.. asked for the code.. Couldn't get that information either.. just sketchy in general.. proceed with caution
Aug 11, 2022
Response from current dealership:
Hi Nikki3times, we are sorry for how you feel. Please contact us immediately to verify that you visited our dealership, seems like your statement does not add up. We don't add $4700, Carfax is always available even in our website for free.
The salesmen and finance dept were both rude. I definitely don’t recommend the car lot on Sepulveda Blvd. The other car lot is quite the opposite. They’re professional and willing to listen and even work with women without judgement.
Aug 11, 2022
Response from current dealership:
Hi Reiva, sorry for your dissatisfaction, customer service is always our priority and we don't tolerate any actions from our staff. Please contact us here in Pacoima and I assure you that we will make it up to you.
Aug 11, 2022
Response from current dealership:
Hi Joel, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Add it on a whole bunch of fees and some kind of security system that was not asked for and the price was over $4000 higher than listed at the end of the day. Kind of wasted my time.
Aug 11, 2022
Response from current dealership:
Hi Chris, we are sorry for how you feel. Please contact us immediately to verify that you visited our dealership, seems like your statement does not add up. We have to honor the price listed and we cannot raise the price to $4000.
Aug 11, 2022
Response from current dealership:
Hi Robert, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Mar 28, 2022
I did a test-drive, around the block, and was ready to buy it. Advertised at $7489.00, the manager demanded that I pay for an "anti-theft" system, which they installed(?) on the vehicle, after they got it. I never saw the device. This added ~$2000 to the price. The manager would not show me the installation, and would not remove it. This and other added fees, pumped the price even more, and he "came down" to $10, 500 (This was his lowest offer, after some haggling). I was not allowed to copy the fee-document. Clearly Bait & Switch. I offered $8500, which was turned down (California taxes would have added roughly $950 to the purchase. The car had been on the lot for 58days. Worst dealer experience...ever.
Aug 17, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Arrived and car wasnt there, dealer tried to say that there are 5 other people trying to buy the car. Very shady and not trustworthy and tried to bait us into putting down a non refundable deposit.
Aug 17, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Cash in hand, ready to get paperwork going. Last minute come to find out they install low jack in the car and another electronic that I don’t even know what it’s for. Bottom line $7000 more added to the listed price. Basically forcing you to buy extra equipment and they “can’t” remove it. Wasted two hours of my time and a 30 minute drive. BEWARE!. Ask about this before you go.
Aug 17, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Very disappointed, they tried to add $4000 for taxes and fees. When asked to describe the extra fee they were unable to. So price is just a trap to get you in.
Aug 17, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Aug 11, 2022
Response from current dealership:
Hi Al, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Mar 6, 2022
I would give zero stars since they sold the car I was interested in after telling me it was available.
Mar 6, 2022
They were honest and up front about everything.
Aug 16, 2023
Response from current dealership:
Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Called multiple times expressing interest about a car. Called before going down to see car and they said everything was fine.
Showed up and the car wasn't able to even turn over. The car had to be jumped multiple times along with the dash lighting up
like the the $th of July. Then had the audacity to try and upsell the car 5k above the listed asking price in the usual shady car
dealership fees. Stay away.
Aug 11, 2022
Response from current dealership:
Hi RoyclarkA, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
I was ready to purchase the car, Anthony was kind enough to spend time with me, taking the car out for a test drive. But when it came to finalizing the sale, another fellow tried to explain how there’s over $2000 of accessories that wasn’t part of the price advertised. Waste of my time, I don’t like stupid games, I mean why does it even take over an hour to tell me that!! I walked out, and reading some of the other comments, looks like it’s a common practice of theirs… not sure how they stay in business…Karplus, peoples time are precious, respect it and stop playing games, you’re just selling cars for gods sake, it’s not open heart surgery. Lastly, don’t tell me you didn’t run my credit when I saw your hit on my report already. If you want to make things right, sell me the car for what you advertised it for.
Definitely a bait and switch dealer. I went in for a 2013 Toyota Prius that was listed for just a little above 10k and when I got to the dealer the "total cost" went up to
$14,500... I wish I could post photos of the proposal. But let me tell you something my taxes are about 10%, no way the total cost should have been $14,500. I'll be posting
a review on yelp too with Photos that I took of the quote and car posting. Avoid these people, it was a complete waste of time. I left laughing my head off bc of how bold
they thing they can be.
Came in today to see a few of the mini coopers they have in stock. There was only one salesman working and a lot of people waiting around. I decided to walk around and look for the car myself.
The mini coopers where in bad shape, extremely dirty, cracks everywhere . Not as nice as described online. Didn’t expect much from this type of dealership . Never got acknowledged so I left.
Bait and switch spot. I went in for a Lexus
that was advertised at $14.9, real price
ended up being $18.5 BEFORE TTL!
Whatever the advertised price is, add
another $3-4K in bogus fees.
Dealerships like this are going to eventually
all go out of business if they donât adapt to
the consumer of today whoâs far more
educated thanks to the internet.
Great dealership, very nice and friendly staff. The car was in good condition, I would definitely recommend this place.
Feb 10, 2022
Response from current dealership:
Hi Patricia, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Feb 10, 2022
Response from current dealership:
Hi dawginit12, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
They are great, huge selection of all vehicles. Rey explained to me everything over the phone, even options for financing. when I got to the dealer, I was looking for something I could use as a daily driver, it was not hard to find one, specially with all the inventory that they have. everything was smooth. happy buyer.I recommend this dealer.
Feb 10, 2022
Response from current dealership:
Hi Enflux, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
It was ok. Dealer was attentive but not really helpful or trying to help me to get financing
Feb 10, 2022
Response from current dealership:
Hi GuruK4JGX, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 15, 2022
Great people. I was in search of a particular Escalade which they have. I sent them an email and in 5 minutes I receive a call from Jr, he was very helpful and understanding to all my questions. The following day I called and he was off and his colleague Rey helped me set up an appointment. Everything was a Breeze. Amir the finance manager was patient with my documents on the purchase. I highly recommend them if you are looking for a car. Thanks Guys.
Feb 10, 2022
Response from current dealership:
Hi Rony, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Great experience, Javier Arauya made it fast and easy... strongly recommend this dealer.
Jan 12, 2022
Response from current dealership:
Hi Raul, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 12, 2022
Response from current dealership:
Hi Ali, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
They ghosted me during the process and never got back to me. A simple yes or no would’ve been more professional. Days went by of me wondering what-if. I’m never going back here.
Jan 17, 2022
Response from current dealership:
Hello,
We are looking into the matter and apologize for any inconvenience you may have experienced, customer satisfaction is our #1 priority and would like to resolve the issue please contact us for a special offer for the inconvenience. you can reach us at (818)834-9728 and ask for Eleazar. Thank you
We are looking into the matter and apologize for any inconvenience you may have experienced, customer satisfaction is our #1 priority and would like to resolve the issue please contact us for a special offer for the inconvenience. you can reach us at (818)834-9728 and ask for Eleazar. Thank you
They responded really quickly and gave all the information about the car ,and set an appointment for tonight.
Jan 9, 2022
Response from current dealership:
Hi Guru91NSXN, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Great experience. I called the dealership to make sure the vehicle is still available and I talked to Rey that was very knowledgeable and very patient with me. He explained financing options that made me understand the best direction I was heading. I finally came to there dealership and Rey introduced me to his salesperson and I got a different vehicle which is a better option for me as there inventory is one of the largest I have ever seen. My dad reviewed my deal and agree that I got a great deal from Karplus. Will be back soon with my sister that is also looking for a vehicle. Well recommended.
Jan 7, 2022
Response from current dealership:
Hi Heyz, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Came here to Karplus looking to Get an Acura Mdx, When I got there turns out there had a few, the sales rep actually showed me the other
MDX they had and left with one of them. Overall they made my experience there pleasant and easy. Will recommend to anyone looking for
options they got a lot of cars even with this shortage going on
Jan 7, 2022
Response from current dealership:
Hi shoxpro, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 7, 2022
Response from current dealership:
Hi Guru2X9PD, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
The majority of the negative reviews, actually hold weight. This dealership doesn’t want to sell a car without unneeded auto theft protection, if you feel pressured just leave.
Jan 7, 2022
Response from current dealership:
Hi Guru91ZSB6, we are sorry that you are not satisfied with our service. We don't pressure our buyer's and our accessories are not mandatory. Contact us as probably it was a miscommunication so we could resolve your issue. Once again we are sorry and want to make it right. Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest
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I purchased the Stelvio yesterday, Sia and Gustalvo from Karplus made me feel at home. They were warm and inviting a great experienc
Jan 7, 2022
Response from current dealership:
Hi Parri, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
I had my first car bought from KarPlus a couple of years back, Mr. Lon,
the Financial Manager and his team was very helpful and customer
service was great. I inquired for the Jeep Cherokee a few days ago, as
the need arised for a second car for my small family. I immediately
received an email from their team. So looking forward to visiting them
again soon to check on this Cherokee.
Jan 7, 2022
Response from current dealership:
Hi MackieA, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 7, 2022
Response from current dealership:
Hi LeeCar55, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 7, 2022
Response from current dealership:
Hi Guru9HVPY9, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Excellent Customer service and I felt very confident buying my vehicle from them the best deal
Jan 7, 2022
Response from current dealership:
Hi elayalmike, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 7, 2022
Response from current dealership:
Hi JorgeP22, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 7, 2022
Response from current dealership:
Hi Chris, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Nov 1, 2021
Karplus warehouse was great at helping me understand their business model with the anti-theft protection and worked to get some numbers looking nice for me. Elizabeth, Orlando and Hooman were all awesome. I just recommend reading all the disclosures and having patience when you come in. But they have prices nobody can beat!
Jan 7, 2022
Response from current dealership:
Hi Bryan, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Horrible service. They cursed at me for asking for help. The car was priced three thousand dollars more than the online listing when I went. They are 100% trying to scam people. The car was also in awful condition, the headliner was falling off, the rear end of the car crashed, the car smelled like a dumpster, and many of the car accessories were broken like the ac ducts.
Jan 7, 2022
Response from current dealership:
Hi vquintana789, we are sorry that you are not satisfied with our service. Legal government fee such as Taxes, license, registration, etc. need to be paid. All our vehicles has been checked, Contact us as probably it was a miscommunication so we could resolve your issue. Once again we are sorry and want to make it right. Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles,
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Everyone from the sales person Liz to the sales manager Mr Chavez and even the finance guy Hooman well all around great people to work with especially Liz. She’s not a sales person that makes you feel uncomfortable or forced but rather she really cares that you pick the right car for yourself and that you’re happy with your decision. Ask for Liz
Jan 7, 2022
Response from current dealership:
Hi cheenster, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Jan 7, 2022
Response from current dealership:
Hi RobertDodge, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
this dealer seems like he is running a bait and switch. low balls the ad, and when i offered to buy it, wanted over $11,000. said he needed to add a "nav system" and other upgrades. what?? so of course i walked. i noticed it running for another month or two at the $8000 price. then a month or two later, i noticed another customer wrote in the reviews that he had the same experience.
Sep 3, 2021
I went to buy the car, I got the money cash, and they increase the price $5000 dollars plus taxes.
Sep 1, 2021
Lousy dealer - refuse to give you a price over the phone and expect you to drive over there so they can try an old school bait and switch. Prices don't include a bunch of useless dealer add-ons nobody asks for like 'paint protection' and anti-theft devices. Not only do they not include these in the price, they also refuse to negotiate on them and when you call them out they condescend to you and tell you every dealer does this like nobody has ever bought a car before. I ended up buying from a different dealership that didn't play these games or disrespect me the same way.
Aug 12, 2021
There’s a lot of hidden fees that they trying to add to the price of the car, they want to charge for GPS , for protection to the doors for one app already installed, hidden fees , hidden fees
Jan 7, 2022
Response from current dealership:
Hi Jose, we are sorry that you are not satisfied with our service. Our accessories are not mandatory. Contact us as probably it was a miscommunication so we could resolve your issue. Once again we are sorry and want to make it right. Thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 600 vehicles, been in business for over 29 years and the lowest prices available. We serve dealers, who
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Aug 6, 2021
this place lies about the cars, does not show pictures of damage and charges at $2000 fee for all cars for a GPS???? Would give zero do not come here
Aug 11, 2021
Response from current dealership:
Hi Riley, we are very sorry about your dissatisfaction with our company, Please contact us so we can investigate and make sure that everything is clear and that there is no miscommunication. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 4, 2021
Good deal
Aug 11, 2021
Response from current dealership:
Hi Leticia, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
They were nice and very helpful. Didn’t purchase a vehicle with them but they had great customer service
Aug 11, 2021
Response from current dealership:
Hi ID1905, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 11, 2021
Response from current dealership:
Hi Charon961984, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Worse Experience!! Customer service was the worse the cars are not what they seem online.. Drove 2 hours to see a car that had a broken windshield miss matched tires and super dirty inside.. Not safe at all..I really don’t recommend this place to anyone.. be careful what you buy!!
Aug 11, 2021
Response from current dealership:
Hi martinez98ramiro24, we are very sorry about your dissatisfaction with our company, We cannot find you on customers who visited us. Please contact us so we can investigate and make sure that everything is clear and that there is no miscommunication as we don't have any of the statement that you implied. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer sa
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Aug 11, 2021
Response from current dealership:
Hi Bodacious96, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Dealer stated cash drive off price for vehicle advertised at $28,193 would be $35,452 after dealer add ons including a $1500 tracking device to facilitate repossession. I declined ALL dealer add ons and told them.since I'm paying cash I didn't need or want a repossession GPS tracker. Sales manager was very rude and then became unresponsive after refusing to budge on the $35,452 drive off quote. Beware- this is a very low end scammer dealership and the sales manager is very dishonest.
Aug 11, 2021
Response from current dealership:
Hi Andrew, we are very sorry about your dissatisfaction with our company, Our prices are the lowest in the market and are final but our accessories are negotiable. We are always transparent to our customer and always show everything that they are getting the best possible deal out there but we have limitations and could not give a huge discount as we already did offer the best price.. Please contact us so we can investigate and make sure that everything is clear and that there is no miscommunication. We are a large volume dealership with over 500 vehicles, been in business for over 20 years an
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The sales person was nice and I would have bought freon him but the finance manager wouldn’t budge on anything and told me he had to add extra features I was not interested in. He was trying to force me to add about $3k in add ons and said every dealership was doing that. I ended up buying the same car from another dealership.
Aug 11, 2021
Response from current dealership:
Hi Guru85BQV, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 11, 2021
Response from current dealership:
Hi Garry, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Quick response, even though I received a generic email letter, it was nice to see that my query was received.
Aug 11, 2021
Response from current dealership:
Hi Carlos, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
I have tried for 5 days to by a car from. The first salesman that answered the phone was great. I told him I wanted to pay cash for the car but I was out of state. He said only a manager could sell me the car but he would take my information and have one call. 24 hrs later I had received a call so I called back got a different salesman and after explaining my situation he transferred me to a manager were I waited on hold for 20 minutes. I hung up got the the same salesman and before I could say much he transferred me again where I waited on hold for 15 minutes before I took another call. I called back the next day and talked to a different salesman and he transferred me to a manager who answered after I was on hold for 12 minutes. His name was Amir who was very helpful in the beginning. I explained that I wanted to pay cash, that I had already set up transportation from CA to CO. I said I wanted to have someone check the car before purchasing because the car was sold as is.
Very helpful sales staff. Manager was great. Good team and fair price. Didn’t have exactly what we were looking for but a good experience
Aug 11, 2021
Response from current dealership:
Hi Guru9YTRZ6, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
The “manager” of the store took the car to get his lunch. I had an appointment to see the car. Drove over an hour to see it. Called before I left to verify the car was still available. When I got there the car wasn’t there. The manager had taken it. He went to get lunch. He said he would retiring in 5 mins. Well 30 mins later he showed up. Car smelled like food with good grease stains all over the inside. He actually still had his change in the cup holder. I was very upset. I just left
I knew I was going to have issues when I pulled into their lot and this very young sells person came from a salesman holding pen. He was very unprofessional and had NO knowledge of the Mercedes S550 I was interested in. The most insulting and degrading moment was when I asked to test drive the vehicle. He responded he needed to run my credit 1st. I asked to speak to the sales General Manager when he mumbled and walked off "I don't understand why you want to speak to him , he is going to tell you the same thing. The General Mgr apologized switch me to an older more experienced sales person and I tested drove the vehicle (without a credit check )
May 23, 2021
All the negative feedbacks on this used car dealership is true. Add an extra $3500 to $4500 of "extras" from their advertised price. They refuse to take out the extra add-ons and makes all kinds of excuses. How can they possibly get any good feedback? This is a typical sleasy used car dealship and their salesmen.
May 8, 2021
Called back truck was sold said they would look to see if they have anything in stock that they could help me with and never called back
May 7, 2021
First of all, CarGurus is awesome! I really appreciate this service. I found the perfect car at KarPlus and I’m very happy! They were very friendly and helpful.
Aug 11, 2021
Response from current dealership:
Hi Mami, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
May 4, 2021
Karplus treated us good from what was I looking for to a great deal.. They worked with me in my monthly payments and the down payment. We were out of town buying and I was a little skeptical about buying here after reading the negative review but my experience was nothing but positive.. Thank to Amir, Orlando and the nice sells guy who accompanied me and my Brady bunch on our test drive(forgot his name). Walk out happy in my New BMW X5!! Thanks you guys, we'll be Back!!
Aug 11, 2021
Response from current dealership:
Hi Maria, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 28, 2021
Dishonest. Bait and switch. They have over 3K in extras - anti theft device, clear coat, edge protection etc added on to the price. Price advertised is just to get you in. Beware
I don’t know what’s going on at this dealership. For Two weeks they had a car posted but was not available on their lot. When it was finally available they stated you must purchase a security/car locator from them. The cost of this was over $1900. Not sure what they’re trying to do here.
The sales people were were very helpful. I just did not like silver. Their Suburban had
everything that I wanted.
Aug 11, 2021
Response from current dealership:
Hi LStephens, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Aug 11, 2021
Response from current dealership:
Hi Francisco, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
Apr 20, 2021
Price listed was $12,985 and when I got there after making the trip to the dealership, they told
me the car was $16,995. Never again.
Very helpful, great selection, friendly, quick paperwork process. Definitely recommend this dealer.
Aug 11, 2021
Response from current dealership:
Hi Tiffany, thanks for the review. Thank you for choosing us, being part of our family and making us number one dealership in the San Fernando Valley. We are happy that you are satisfied with our service, specially with our staff. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Our number one goal is customer satisfaction.
The salesman was good. The car was garbage. It had been in more accidents than advertised. It had been “repainted” (very badly) from front to back. It was even damaged and dented from front to back underneath! The unibody frame was not in good condition and they wanted thousands more than it was worth. It was stickered at over 16k. Selling for 14k. Worth less than 8k in current condition. Get a pre-purchase inspection on ANY car you see on this lot. But, the salesperson (Joel) was nice. 1/10 Do Not Recommend.
Apr 17, 2021
Beware! Drove a long way to purchase a used car that ended up having a cracked windshield when I got there. Beware of pre-installed ad ons (theft tracking system) that inflate the out the door price.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Apr 6, 2021
SHELBY she is very good deal sell
She explained everything and she explain to my husband in spañol i will be recommended eco park deals
Thank you Idalia
Apr 3, 2021
They are what salesman do, they try to rip off ppl. I was lied to about them trying to help me in getting a vehicle with a poor credit score and they said I can use 2000$ as down. Turns out I have to give a third of the cost of the vehicle.
Mar 24, 2021
Tony and Nina were really helpful and made the process easy! Definitely recommend this place to shop for cars
Mar 13, 2021
Ended up getting the car I wanted the let me test drive no problem even worked with me to make sure I had full coverage
Mar 3, 2021
What they offered me for my trade in was $2,000 lower than what other dealers had offered me I thought it was weird that all they wanted to know was how much I was going to put as down because they asked me a few times just give me an idea on much you gonna put as down so we can work some numbers. I felt extremely pressured but most importantly extremely disappointed because all they wanted to hear was money, money,money...I'm still looking for my pilot for my wife and I know I will just need to take my time and not feel pressured and in a rush like this place will never go back there amd definitely will never recommend to friends and family...
Feb 24, 2021
Would rate as a Negative 5 stars if possible. They advertise a low price then at the end add on MANDATORY add-ons ($2,200 for theft
protection, and $495 for door edge guards) - complete ripoff and total waste of time. Vehicle was also in much worse condition than
advertised.
Feb 13, 2021
Yes they replied quick.
Dec 23, 2020
I WOULD NEVER RECOMMEND THIS DEALER. The vehicle pictured WAS not the vehicle they we’re actually selling! I drove over 100 miles to buy it, and it had extensive rear end damage. And the salesman’s response when I asked about it was “WHAT DO YOU EXPECT FROM A USED CAR!” Extremely UNPROFESSIONAL!
Nov 30, 2020
car was on a different lot, made me drive twice to find the car was not at the right location.
Nov 17, 2020
Very good
Nov 5, 2020
Called dealer, asked about a vehicle. They said the car was getting a smog check, and they would contact me when the car was back on the lot.... its been a while & no call back.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
Oct 17, 2020
What was in stock did not have the advertised price. Was told other vehicles in stock and weren't. Wont ever go back.
Karplus listed price on CarGurus is not accurate. They have added features to their vehicles and refuse to remove them if you are interested in the vehicles causing the about $4500 to the posted price. Dealer sent over a salesperson who said he was the manager, only to find out the manager who he said he was, did not actually work that day!!
Vehicle was on the lot almost three months and they refused to discuss price. Vehicles are filthy. Do not recommend Karplus! No purchase was made, prices are inaccurate!!
Oct 15, 2020
they advertise a price then you get there and they tell you it 6000 more due to extra items
that they donât list, you have to find out after you get there, they say they put it at the
bottom but its there only to cover them, the truck i saw was advertised for 21,900, yet the
price was 28,000,m that is wrong
Dishonest dealer - DO NOT TRUST QUOTED PRICE - advertises price and only reveals an additional $2500 in “accessories” at the moment you prepare to buy. This tells me that this dealer is willing to compromise their honesty and integrity at any expense, without considering customer trust. I am surprised that they pass as a certified Toyota dealer. We plan to write Toyota to report their practices.
Aug 16, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
BEWARE!!!
On the website 5 days ago the price was $15,243 for this 2015 Ford Transit 350 Van. I drove down from Oceanside 9/17/20. I had seen the Van after the price was increased to over &18,000 (did not know the price increase until I arrived ). Then they said we found it listed on a different website for $16,900 so I could buy it for that. Then on top of the price, taxes, plus registration, another BIG surprise, get ready!!! 3 more Surprising fees of Additional $2,585 Crazy!!! Get everything in writing before driving down there and wasting your time!
Aug 20, 2020
Dealer sent an e-mail in response to my inquiry. Have decided to pursue other options.
Contacted the dealer, gave make, model and their stock code for the vehicle I was interested in. They
confirmed it was on the lot. I made an appointment to view it after 5pm the same day. It was not on the lot, it
was in a mechanic shop 2 miles away covered in a month + of grime. They had no keys and no information on
it. They told me the manager would call the next day, but didn't. They subsequently marked the vehicle as sold.
2hr round trip wasted.
Jul 3, 2020
They had a car listed at around $15,900 and the best out the door price they could do was $20k. A little ridiculous if you ask me
This van has a lot of nice features I'm looking for. The price is also very attractive. Unfortunately, the carfax report shows quite a bit of damages the car has sustained. How,
it doesn't say. But whatever it is, damage is damage and it brings down the value of the vehicle. Many people don't want to buy damaged vehicles and for good reason. So
I'm taking a pass on this one.
Jun 21, 2020
Very on point
Jun 21, 2020
I drove an hour to see this car and it wasn't there! Surely, before driving up there, I
called to make sure the car was there and Stephanie confirmed. I showed up,
ignored and waited because "they were so busy" even though tons of employees
were standing around. Then one of those guys who has been standing around
talked to me and I was told that its not sold but a manager took the car home.
Terrible.
So I called dealer and a Maria told me to come down and see car in person I said it's in good condition?? I dont want to drive down if its not, she said yes very clean and proceeded to text me adress. I drive an hour to get there and first guy says it's in shop, second guy says it's not there third guy walks me out because I was upset and ends up saying it was sold and hed get me into something else!! A complete scam!!!!
Jun 1, 2020
Immediate response to my inquiry so I was able to fit in a quick test drive on my way out of town and ultimately buy the car. The car price was listed higher on the lot than it was online, but Karsplus honored the lower price. Very happy with my new Hummer!
May 21, 2020
Great
Cars are filthy on the inside! And full of major scratches and missing parts that they do not fix. I did however find a vehicle I liked but only to find there is a $1500 fee on all purchases for gps tracker they had installed in the car so they could keep track and now that coat is being passed down to the customer. When I asked to take it out because I had no need and that was their security, he declined.
Apr 28, 2020
Car smelled like cigarettes. Wanted me to run my credit before talking about the car. I asked if they could detail it before we proceed to make sure the smell doesn't linger and he said no. Why would he waste time on that. I simply said, When it's clean let me know. Would not recommend. Even if you have bad/no credit. Stay away.
They had a price advertised in a vehicle so I called and asked for an out the door price and was given one. Later I call back and now a manager speaks to me and says that the quote was too low and they have to charge me more. A couple days later I see that they raised the advertised price of the vehicle. I called and asked why and was basically told that they are doing essential business only and since most dealers are closed they can charge more for the vehicle now, knowing they will get it. Supply and demand I guess.
Never read my e mail several times , asked if they would bring a truck to another one of their stores in Creve Coeur MO , and always got when can you come in.
Apr 15, 2020
Response from current dealership:
We are sorry but due to the Covid-19 outbreak, we are just partially open for Essential business only, with very limited human resource and hours. You probably mistaken us with another dealer because we don't have any branch outside of the San Fernando Valley.
Apr 11, 2020
quick initial email but did not respond to my follow up questions
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Dealer has deceptive practices. They tried to tack on to the price anti theft feature that was standard feature already on the car. They also wouldn't give me a purchase order unless i gave them a down payment even though i had my own financing. The finance person was dealing with us in the lobby of dealership while other people where there also voicing their opinions. I had my own financing and down payment ready to buy. Plus the cars was dirty and the engine was super dirty and dusty. The deceptive finance person was the deal breaker.
Called they did answer were friendly over the phone I got there early the guy that said was going to help me wasn’t there, but overall I liked it tried to help me with any questions I had downsides the picture did not describe the condition of one truck and it wasn’t ready to test drive had to jump start it.The overall customer service was nice, I will be thinking about going back and I do recommend checking them out but price on cargurus only applies if you got good credit.
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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After shopping around for days came to Karplus... Negotiation wasnt the best regardless i got a great deal .. I want to thank Marcos Avila for all the help.!
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Mar 11, 2020
I had a good experience at this dealership. Mo Kad was really helpful in the process, and was very informative all the time.
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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In love with our new car!! Thank you nicholas for showing us different options to choose from. If
you are at karplus hes your guy!
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Mona is amazing!
I called in regarding a low mile used Tundra I wanted to buy and explained I had my wife and 4 young children with us and would be
traveling about 50 miles to get there. Mona completely understood I was looking to get in and out. We came to an agreement quickly on the
"out the door" price of the vehicle which was AWESOME! Elsewhere you get hit with all the additional fees, taxes, extended warranty etc.. I
wanted an out the door price, no additional goodies, and we agreed on one right away.
I was in and out in an hour, it could have been less if it weren't for ME!
Thank you so much! I love the truck =)
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Mar 2, 2020
It was a great experience they were very helpful & respectful, I would’ve purchased my vehicle from them if I hadn’t got a similar great deal from a local close to home dealer.
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Big dealership with tons of car to look at, definitely coming back and referring friends as well. Friendly staff willing to help right away, thanks Nicolas for your professionalism and your patience with us!!
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Feb 28, 2020
I was going to drive from OC to buy car. I had call and confirmed every detail about car. On my way there, salesman called to say that mileage was not what they had confirmed. I’m giving them 2 stars because they called me, but this is 2020, you know everything at a touch of a button.
It was fast and easy regardless of credit issue, Javier A. Was very helpful and answe all questions.
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Feb 22, 2020
Dealer was honest about the vehicle
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Online price is impossible. All cars have over $2000 extra equipment installed with no option to decline. Nobody explained this before we drove for 2 hours to get there and filled out the entire credit application. This is $2000 extra on top of the usual taxes and fees, and they were unwilling to move the price at all. Terrible experience.
Feb 8, 2020
The $7699 advertised price is very misleading. Had I known that they tack on $1500 (inspection fee or something arbitrary separate from tax and license) to the advertised price as a starting negotiation point, I would have not driven 3 hours to the dealership! They should have revealed this over the phone. It's almost like bait and increase!
Feb 1, 2020
i found this car from cargurus and when i got there after 1 hour drive, they showed me the different price...this main price + tax + dmw fee ( all prices is ok) but then they told me you should pay for anti-theft for this car...$1400 + $675 = total was around $2100...used car anti-theft system is extra...i said if you remove that system, i ll buy it...of course they didnt...and i am WARNING everybody who wants to buy a car from there, they dont tell you the out the door price and interest rate if you dont ask. they negotiate with you from the monthly payment and down payment...ASK them, out the door price and interest rate...
Jan 21, 2020
After sending texts and calling as well as emails they finally told me the vehicle was sold was very disappointed in there service
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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If I could I would give 0 stars they lied about the price we wasted our
time going to see a car that was posted for 8 thousand when we got
there they said it for selling for 12 customer service was horrible the
employees were horrible and management was horrible as well they
were mad because we asked questions about the car and said to just
leave because we seemed like we weren’t interested I highly suggest
you don’t go here waste of time.
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Dec 13, 2019
Respond fast
Apr 15, 2020
Response from current dealership:
We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If
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Dec 5, 2019
Response from current dealership:
Hi GuruLK6F7, We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service sa
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Dec 1, 2019
These guys went above and beyond for me, no one else would sell me a car, not only did they get me into a vehicle but they made sure I got into what I wanted and worked with me every step of the way. My salesman Moe was impeccable and very patient. I will be buying all my cars from them in the future.
Dec 5, 2019
Response from current dealership:
Hi Michelle, We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service sat
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Dec 5, 2019
Response from current dealership:
Hi Johnpeck, We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service sat
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Tried to upcharge me on the sale by adding an alarm and etching fee for 1400 dollars on the purchase price without an option to buy or not. Cannot dupe the consumer in making them believe they are getting a deal. They are trying to make a profit any way they can. Bad business.
Dec 5, 2019
Response from current dealership:
We are very sorry you feel that way and not completely satisfied with our service. Here in Karplus, customer service is our main priority and we do not tolerate any unsatisfactory actions from our employees. Please contact us so we can investigate and want to know more about your experience and make sure that it does not happen again.
Huge inventory,fair price ,variety of selection and professional and nice staff.Karplus is the best place for purchasing a used car in southern California.
Dec 5, 2019
Response from current dealership:
Hi Hooman, We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satis
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The listed price is not the price they give once
You get there. They claim that on top of the listed
price you must pay them 1600 for a GPS system
And 600 + for a anti theft system. Meaning they
put 2200 dollars on top of the price you came for
and when I tell them I do not want a gps they say
it is mandatory and for that price which
essentially means their listed price is to get you
in the door but once there hey increase it by over
2k with this nonsense. Terrible business practice
I’d Stay away
Dec 5, 2019
Response from current dealership:
We are very sorry you feel that way and not completely satisfied with our service. Here in Karplus, customer service is our main priority and we do not tolerate any unsatisfactory actions from our employees. Please contact us so we can investigate and want to know more about your experience and make sure that it does not happen again.
Nov 5, 2019
I rarely write review but I felt the need to write one this time. Not only did I love the car (that’s pretty much a given) but the staff and service I got was really an unforgettable experience! From start to finish they made me feel comfortable and answered every question I had even the ones I feel stupid for asking but they handled every question politely and professionally. AJ was really a lot of help when it came to getting an approval with the bank and helped me get the payment into my budget. Overall best dealer EVER !!:)
Nov 6, 2019
Response from current dealership:
Hi Amin, We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfa
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I had to cancel my original appointment; received a call to reschedule for today; Drove to Pacoima from Culver City; the car was not there. It hadn't been sold, just put on another (new) lot and was NOT available for testing. Very frustrating. The staff is friendly. They have a vast array of vehicles, Maserati's to Toyotas. Very nice inventory. Worth a visit. Hopefully, after my callback, I can change my rating from "NEUTRAL" to "Ecstatic."
Nov 6, 2019
Response from current dealership:
We are very sorry you feel that way and not completely satisfied with our service. We apologize that some things are not in our control and we have to let you know ahead of time. Let us know what we could do to make it up to you. Here in Karplus, customer service is our main priority and we do not tolerate any unsatisfactory actions from our employees.
All the workers were very nice. They made buying the perfect car and very good experience. I highly recommend this car dealership to anyone and everyone.
Nov 6, 2019
Response from current dealership:
Hi GuruNV3BT,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service sat
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Initially someone called and was checking for heated seats and sunroof and said theyd call back. Never did. I Went on a Sunday. Sales person was too busy and distracted a d seemed Seemed disinterested . Other sales people were really friendly but standing around and I was feeling like one of them could've helped me instead. Cars looked ok but at this time had nothing I wanted. Higher end SUV, sun roof, heated seats, either 4wd or AWD preferred.
Nov 6, 2019
Response from current dealership:
We are very sorry you feel that way and not completely satisfied with our service. Here in Karplus, customer service is our main priority and we do not tolerate any unsatisfactory actions from our employees. Please contact us so we can investigate and want to know more about your experience and make sure that it does not happen again.
Oct 24, 2019
Dealership responded quickly.
Oct 31, 2019
Response from current dealership:
Hi sonja,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfa
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Terrible experience I called and spoke to James to make sure the car was in stock before making the hour and a half drive, only to get there and have them tell me the car is not there.
Oct 31, 2019
Response from current dealership:
Sorry to here that, but you probably confuse us with another dealership. We don't have a James working for us.
Oct 21, 2019
Excellent choice of cars, professional sales staff and customer service,. The finance manager Allen K was most knowledgeable and came up with best financing.
I just wished dealer provided extras were less expensive.
Oct 23, 2019
Response from current dealership:
Hi Nasser,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisf
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Spoke to this dealer once on the phone. Asked so.e questions, the guy didn't have a clue. Was gonna ask about my questions and get back to me. He never got back to me. I have left 2 other messages since then without a return call. Poor service right from the start. At that point, I chose not to deal with them. So I bought elsewhere.
Oct 31, 2019
Response from current dealership:
Sorry to here that, contact us immediately so we could investigate. If we don't here from you, then we will consider this a bogus review. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If there is any issue or dissatisfaction, please don't hesitate to contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Oct 13, 2019
Fast responce, and if the car that you looking for sells they send other options
Oct 18, 2019
Response from current dealership:
Hi Julio,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfa
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They follow up on my enquiry and they took time to help me with my needs
They were very professional
Oct 18, 2019
Response from current dealership:
Hi Anne_57,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satis
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Oct 2, 2019
Response from current dealership:
Hi Gerardo,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satis
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Oct 2, 2019
Response from current dealership:
Hi Rosmac,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisf
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Sep 22, 2019
Worst customer service ever after we accept the deal he add $1000 dollars and said it’s transportation fee and we bought many cars before never charged for that plus they don’t really want to sell poor welcome
Oct 18, 2019
Response from current dealership:
We are sorry you feel this way. What you are saying is not true. Contact us immediately and we will investigate, it we don't hear from you then we will not update this review and consider this a bogus review. Our number one priority is customer satisfaction. Give us a call or visit us so we could investigate your situation. Once again we are sorry, we always take customer satisfaction seriously.
Oct 2, 2019
Response from current dealership:
Hi Guru11J99,We are Glad that you are fully satisfied with our company, Thank you for the review, business and for choosing us. Karplus Warehouse Inc is a vehicle wholesale and retail company with over 500 quality available, pre-inspected, safety and smogged. We have low prices and EZ financing with low interest rates available for everyone, Carfax, mechanic inspection and extended service contract are available on all vehicles.We have been in business for over 26 years. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service sat
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Sep 12, 2019
Very rude and the price of the car didn’t match the sticker price on the car. The car wasn’t even cleaned. As I was leaving the guy said he could make me a better offer.
Sep 19, 2019
Response from current dealership:
We are sorry you feel this way. Our number one priority is customer satisfaction. Give us a call or visit us so we could investigate your situation. Once again we are sorry, we always take customer satisfaction seriously.
Sep 10, 2019
Nice
Sep 19, 2019
Response from current dealership:
Hi Sandeep, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Sep 8, 2019
Dealer has responded and reached out several times. They have also sent multiple texts and emails to help me make a decision on a vehicle. Very polite and if they weren’t so far away I’d be there in person to check out a couple of trucks for my wife and I.
Sep 19, 2019
Response from current dealership:
Hi Frank, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Sep 7, 2019
Everyone was helpful and we were happy with our experience. We will refer others to Karplus
Sep 19, 2019
Response from current dealership:
Hi Glenfa, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Sep 4, 2019
I bought this car the day after it posted on Car Gurus. This dealership is the best if you are looking for s great deal!!! Eleazar is a very fair hard working salesman he is the best salesman to really help you get the car you want. Ryan was the easiest finance manager who swiftly put my paperwork together and Armen the manager made sure I was in good hands and checked on me regularly. It was a a very fast purchase since I came in already approved by my bank for the financing. The deals are so good I wasn’t there more than 2 hours.
Thank you Car Gurus for leading me to them!!
Sep 4, 2019
Response from current dealership:
Hi Giselle, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Sep 4, 2019
Response from current dealership:
Hi Sheila, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Aug 22, 2019
The seller replies promptly
Sep 4, 2019
Response from current dealership:
Hi Maria, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Sep 4, 2019
Response from current dealership:
Hi GuruHFNC8, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
They got back to me, I went to go see the truck and price was as expected like on on CarGurus they approved me with a good APR rate and overall I had an awesome experience with this dealership.
Sep 4, 2019
Response from current dealership:
Hi Rubenjr95, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Sep 4, 2019
Response from current dealership:
Hi GuruHJB13, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
The people there we very nice. However, they sold
us a vehicle with expensive problems . The air
conditioner has a freon leak and the compressor is
bad. A tire sensor needs to be replaced. The fluids
need to be flushed and refilled. We have to spend
just under $1,800.00 to get the car fixed. Say
goodbye to the great deal we thought we had.
Sep 4, 2019
Response from current dealership:
Hi Rob, thanks for the business and the review. We are sorry you are not completely satisfied with our service. When the vehicle comes to the lot, it passed through inspection, safety and smog. Vehicles do break down even brand new ones, we just don't know when, that's why we offer extended service. Also we always recommend our customers thoroughly check the vehicle, bring mechanics or take it to their mechanic to make sure. Thanks for choosing us. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, who
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Aug 15, 2019
Replied once but then didn't reply anymore. Said the car was sold but still listed in the car gurus and their inventory list.
Aug 14, 2019
Impeccably clean and dealer was great
Sep 4, 2019
Response from current dealership:
Hi ALA, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Aug 12, 2019
They called right away and invited me to come see the car.
Sep 4, 2019
Response from current dealership:
Hi Linda, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
This place is horrible, a classic high-pressure churn 'em and burn 'em operation. I came there to see a
2016 Maserati Ghibli. After inspecting the car on the outside, I asked the salesperson to get the keys.
I ran it for a bit, then said, "I'd like to take it out." His immediate response was, "We have to run a
credit check." No request to see a driver's license, no questions, he went straight to the old "credit
check" chestnut. When I told him I was going to pay cash, his response was, "Are you ready to move
on this car right now?" When I said I was still in the looking phase, he said, "I'm not going to put any
miles on the car unless I have a firm committment." Don't waste your time here, damaged cars, high-
pressure tactics. And, the car was damaged, had dents, missing trim, and when I asked if he knew the
history, he replied, "It's not a salvage". What a waste of time there. Stay away!
Aug 10, 2019
Response from current dealership:
We are sorry you feel that way, we are just cautious because we lost 3 of our highend cars to car thieves, I hope you understand and would agree. When you come to Mercedes, porsche or high end dealers, you cannot even test drive their cars without running your credit. Once again we are sorry if you dislike our process of being cautious with our high end vehicles. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is custom
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Aug 1, 2019
Salesman Mark gave us wrong information. Ended up having an extra 795 in fees and a mixup on the financing end because of him. The dealer was nice enough. Knocked off 200 from fees because of the mixup. The car has been nice so far. Frustrating to drive the family 5 hours with a baby based on bad info which was confirmed multiple times. This dealer makes money off of anti theft devices which locates the car (1495) and identifies the car from etched glass (695). Mark told us 1395 for the locator and we could pay it all on our credit card (not the case either). No mention of etched glass. Most cars are “bank owned” and this makes their prices difficult to negotiate. Even if bad info was provided. Blaming a sales rep for bad info just feels like passing the buck. Not good business. The manager is responsible for those under him. Tough situation for both of us.
Aug 10, 2019
Response from current dealership:
Hi Rob, thanks for the business and the review. We are sorry you are not completely satisfied with our service, but we are glad that our management did everything to make it happen for you. Thanks for choosing us. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If there is any issue or dissatisfaction, please don't hesitate to contact us as soon as possible. Once again we are here to he
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Aug 10, 2019
Response from current dealership:
Hi GuruHHJR6, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Aug 10, 2019
Response from current dealership:
Hi Marystoyo, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Worst customer service. Dudes were charging me $5,000 in tax+fees? waaay to high. The gentlemen "Armen" who is a sales manager simply
wants to rip people off. DO NOT BUY FROM HERE.
Aug 10, 2019
Response from current dealership:
Hi Ivan, sorry you are not satisfied. Seems like you statement does not add up. Contact us so we could explain the numbers if you did not understand. Thanks for the review and for choosing us. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If there is any issue or dissatisfaction, please don't hesitate to contact us as soon as possible. Once again we are here to help and our number one
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Worst car dealership I’ve ever visited. Rude, manipulative, and condescending. Extra hidden fees raise vehicle cost by over 20%. I would highly not recommend.
Aug 10, 2019
Response from current dealership:
Hi GuruLDX6V, we are sorry for your dissatisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
I left a message with Karplus inquiring about a passenger van they got back to me immediately. Mof, several salesmen contacted me. My heavy work load is the only reason why I haven't bought a vehicle from them.
Jun 20, 2019
Response from current dealership:
Hi GuruDYLPR, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jun 12, 2019
Got this car from them on 5/28 salesman Javier told me they would order the navigation card for me . A few days after I tried calling him to follow up, he never responded. Went down there and was told he’s not working that day. Explain situation to Manager Armen, according to him he’ll take care of it and from now on only deal with him . On Friday 6/7 it was suppose to be there I called it wasn’t ordered yet , according to him Orlando is ordering it but they are having trouble finding the USB card , I told him where to get it (Land Rover) . They are only interested in making the sale and will tell you anything to get it done also they will sell you useless security packages one for over $600 and another for over $1000 don’t buy it it’s waste of money and the financial guy Ryan will try to tell you you must get it because it’s posted all over the walls it’s I lie you are not obligated to get it by law do your homework . I have a nice car but the experience was very unprofessional they
Sep 4, 2019
Response from current dealership:
Hi Vennese, thanks for the business and the review. We are sorry you are not completely satisfied with our service, there was a delay because of the part which is very hard to obtain and needs to be special ordered, but we are glad that our management did everything to make it happen for you. Thanks for choosing us. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. If there is any issue o
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Jun 9, 2019
Good
Jun 20, 2019
Response from current dealership:
Hi Truett, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jun 7, 2019
Response from current dealership:
Hi GuruSX6T9, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jun 7, 2019
Response from current dealership:
Hi RIch-Burt, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jun 1, 2019
Nice people, good price on the car, car is in excellent condition, the salesman drove my old car home for me and then I drove him back, we had some good conversation. Overall very happy with everything.
Jun 7, 2019
Response from current dealership:
Hi Jeff, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jun 1, 2019
The salesman didn't seem to be very interested I noticed the price changed after I spoke with him about the car it went up $2,000 the very next day I can only assume that the price that they listen originally was incorrect or they got more offers than they expected and went up to 6,796
Jun 7, 2019
Response from current dealership:
Hi Vena, sorry for your dissatisfaction. Contact us immediately so we could resolve any issue. We strive for great customer service every time, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Dealer rep contacted me, i requested additional info but never got what was requested even after i had mentioned i am a returning customer of three previous purchases
Jun 7, 2019
Response from current dealership:
Hi Sclmn, very sorry about your experience. Contact us immediately and ask for the manager so he can help you personally. Once again we are sorry. With the number of customers we have, its very overwhelming.
I called ahead to find out if there were any fees in addition to the listed price besides sales tax, which seemed very low for a 3 yr-old Jetta with low miles ($7,500). They said yes, for a safety device. He had to put me on the phone with a manager in order to tell me that it would be about TWO THOUSAND DOLLARS extra. I asked if they could take the safety device off and he backpedaled and said they could negotiate the price. I said didn't want to come see it unless they could knock off that $2k and he said "we can usually come to an agreement" and something about most customers leave happy. I took a chance and went up. Car was in great shape, drove well, looked great. Surprise, with taxes, safety device, and whatever else, suddenly the car was $11,500. They couldn't remove the safety thing, & after talking to a manager, he said they could get it pretty close to 10K. So-- that's why the cars here are listed so cheap. To lure you up. They cost more than listed, no question.
Jun 7, 2019
Response from current dealership:
Hi Zoefarmingdale, we are sorry that you were not satisfied with our service. You know that our vehicles are worth the prices even with the addition accessories. Contact us and ask for the manager so you can work with him straight.
Jun 7, 2019
Response from current dealership:
Hi GuruLK7Y9, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
May 25, 2019
Dealer contacted me right away!
Jun 7, 2019
Response from current dealership:
Hi Carol, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
They force a car finder on you for $1,400... no let up. I didn't purchase from them. I'd be on high alert with them. Unless you got high ctedit and can spare that car finder cost.. youll be okay. Selection is ok.
Jun 7, 2019
Response from current dealership:
Hi GuruL6DNG, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Experience was good. Dealer was prompt in calling me and vey informative re: the car I wanted to look at.
Jun 7, 2019
Response from current dealership:
Hi Ron, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
I went to see the car. I was instantly
told that I had to buy the car
immediately or it would be gone. I
pointed out that the car had been on
the lot for over two months. They
became very disinterested in me. I
later called and left a message that I
wanted to have my local mechanic
look at the car. They never called me
back. They had 4 of these cars on
the lot, you would think that they
might want to sell one, cash.....
Jun 7, 2019
Response from current dealership:
Hi Moon, We are sorry you feel that way, but our prices are already very very low and we cannot give more discounts.
I submitted my request on 5/9/19. I was called that same day. He left a proper message. The who, why, and phone number. I returned call 5 minutes later. He didn't answer. So I left him a message saying please call me right back. Waiting for your call to speak with you. No call. Day after day, I was hoping to be called back. Tired of this, I called again on 5/14/19. Asked for that salesman. Told he wasn't there. This second guy offered to help. I said yes and explained the situation. I set up an appointment with him for 2 days later. The day of the appointment, he wasn't there. I would have appreciated a call to let me know. Ok, at dealership, actually assisted by a third guy. The car was available. Staff was friendly. Did not buy car based on advice of friends who came along who knew more about cars and also the sign on the car saying "as is." I feel the3 didn't take me seriously as to purchasing.
Jun 7, 2019
Response from current dealership:
Hi GuruXB2LX, sorry for the experience, we are a very large dealership that is growing very fast. We tried as much as possible to take care of all our customer needs, but sometimes we are short. We will not stop improving where it needs improvement and you can call us and speak straight with the manager and he will compensate you with your dissatisfaction with us.
May 14, 2019
Had a great chat with member of the sales team and I am completely satisfied with the service I had received..
I am going to do more stuff with this company soon and in the future I am hoping...
Very professional and respectful as well.
I hope I get to continue doing business with them
Jun 7, 2019
Response from current dealership:
Hi Joe, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
May 8, 2019
Great
Jun 7, 2019
Response from current dealership:
Hi Shams, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
May 1, 2019
Great staff. I negotiate my price it was ok.
Jun 7, 2019
Response from current dealership:
Hi Heriberto, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 30, 2019
They didn’t answer specific questions about the warranty and only replied to my initial contact. I would avoid this dealer.
Jun 7, 2019
Response from current dealership:
we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jun 7, 2019
Response from current dealership:
Hi Donna, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 27, 2019
Great car place very nice and assuring
Jun 7, 2019
Response from current dealership:
Hi SHamar, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 24, 2019
This dealer responded quickly and was very professional.
Jun 7, 2019
Response from current dealership:
Hi Jackie, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jun 7, 2019
Response from current dealership:
Hi GuruLZLG, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
They called me back right away and said I needed an appointment to see their car. I found the same car closer to home at another dealer and bought it.
Jun 7, 2019
Response from current dealership:
Hi Hutch1513, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Dealers should contact timely and in direct reply to inquiries. Not auto reply and then call two days later and not have information you requested readily available
Jun 7, 2019
Response from current dealership:
Hi Granada_2260, Sorry for the experience, we are a very large dealership and the inquiry that comes to our dealership is so overwhelming, we will add more personnel to accommodate our fast growing pace. We appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal
More ...
Apr 17, 2019
Response from current dealership:
Hi Tomas, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 17, 2019
Response from current dealership:
Hi GuruWPFH4, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 3, 2019
Good experience.
Apr 17, 2019
Response from current dealership:
Hi Juan we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 1, 2019
Great customer service
Apr 4, 2019
Response from current dealership:
Hi Jennifer, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 30, 2019
The gentleman who helped us didn't know much about he traverse. So any questions we had he couldn't answer. He smelt bad of cigarettes. He wasn't helpful at all
Apr 4, 2019
Response from current dealership:
Hi Annette, we appreciate your review, we are sorry you feel that way, please contact us immediately so we could investigate and resolve the matter. Sorry we sell all makes and models and sometimes we have to research first the vehicles features and options. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our numb
More ...
Mar 29, 2019
I am sorry to say that I had the worst experience ever at this dealer the sales person that I had an appointment with wasn’t there I was attended by his brother he had no clue of what to say when I asked questions, then I called to speak to the manager and he said he would help me the next day well he didn’t sndvyo top it off the car I wanted they said they had just sold it which of course was a lie I had someone else call and ask about with the stick number and they told him yes it’s still available so yes this dealership isn’t very professional ☹️ But hey thank you anyway I went and bought a 2019 Honda CR-V instead of a used one at this dealership
Apr 4, 2019
Response from current dealership:
Hi Teresa, we appreciate your review, We don't sell New cars, you must have mistaken us for a different dealer, we are sorry you feel that way, please contact us immediately so we could investigate and resolve the matter. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 25, 2019
JR take his time and gives you numbers no games
Apr 4, 2019
Response from current dealership:
Hi Laura, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 21, 2019
Helpful
Apr 4, 2019
Response from current dealership:
Hi Lydia, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 20, 2019
A lot of hidden fees, etching, anti theft device and miscellaneous fees buyer must pay on top of the car price. Too pushy.They will try to manipulate you in buying their overpriced car. BUYERS BEWARE.....
Apr 4, 2019
Response from current dealership:
Hi Heraldy, we appreciate your review, we are sorry you feel that way, please contact us immediately so we could investigate and resolve the matter. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
This dealer has a good managers and a very bad sales policy. Price on the site and real price are different. And I’ve wasted 3 hours.
Apr 4, 2019
Response from current dealership:
Hi BTLuxury, we appreciate your review, we are sorry you feel that way, We always honor our advertise price. Come back to us with the advertise price that you see and without question we will honor it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Excellent service from everyone at the dealership . It was worth the 3 hour round trip to buy this car.
Apr 4, 2019
Response from current dealership:
Hi GuruCJHZ4, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Caution: Expect to pay about $600 over the “special internet” price in dealer fees (security system).
For us, it still turned out to be a good deal and we bought a car. Salespeople were nice. Financing was quick.
Apr 4, 2019
Response from current dealership:
Hi Shaila, Thanks for the review and the business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 12, 2019
Was very helpful in everything. Thank you
Apr 4, 2019
Response from current dealership:
Hi Joel, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 4, 2019
Response from current dealership:
Hi Meridian5, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
They were very nice and made me a great deal they know what they are doing very professional
Apr 4, 2019
Response from current dealership:
Hi Frank, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Apr 4, 2019
Response from current dealership:
Hi GuruVLQMW, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
They buy wholesale, then charge you like 1000. More than the listed price. It was too confusing. But great at contacting you right away.
Mar 6, 2019
Response from current dealership:
Hi GuruCV863, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 6, 2019
Response from current dealership:
Hi Segiant, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 6, 2019
Response from current dealership:
Hi Shawn3217, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Feb 17, 2019
Was average in communication
Unfortunately at end of process they try to charge a very large $1600 fee
Mar 6, 2019
Response from current dealership:
Hi Dean, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Feb 14, 2019
This dealer was great fast and friendly along side their finance dept.super fast...I would recommend.
Mar 6, 2019
Response from current dealership:
Hi James, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Feb 13, 2019
Overall good experience, very helpful staff indeed
Feb 13, 2019
Response from current dealership:
Hi Martin, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Though the car i was interested in was no longer available, they were kind and responsive.
Great Job!
Feb 13, 2019
Response from current dealership:
Hi James, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
The original salesman wasn’t that knowledgeable and wasn’t very flexible. However once I requested to speak with a manager all of my questions were answered and overall it was a good experience.
Feb 13, 2019
Response from current dealership:
Hi Kend1dall, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Spoke with someone and he schedule a test drive, but I was unable to make it out. Rained all weekend and then the car was gone.
Feb 13, 2019
Response from current dealership:
Hi MsStrawberry, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
They strung me along for days about a car that was supposedly in the shop, then never returned any calls. II looked them up through the Better Business Bureau and found multiple complaints. I’m very glad I didn’t buy a car from them.
Feb 13, 2019
Response from current dealership:
Hi JantVW, we are sorry if you feel that way, please call us so we can understand more your situation and we can investigate, never the less,we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jan 27, 2019
Very good
Feb 3, 2019
Response from current dealership:
Hi Jacob, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jan 24, 2019
excellent, Very kind < very professional
Feb 3, 2019
Response from current dealership:
we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jan 24, 2019
Pretty great
Feb 3, 2019
Response from current dealership:
Hi Brett, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Feb 3, 2019
Response from current dealership:
Hi GuruYGKKZ, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jan 19, 2019
Great Job
Feb 3, 2019
Response from current dealership:
Hi DUde, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
The dealer got back to me with in 15 minutes and I went to see the vehicle and the salesman Amir and John were very nice and polite.
Feb 3, 2019
Response from current dealership:
Hi Jmvillalpando, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jan 6, 2019
Very kind and understanding
Feb 3, 2019
Response from current dealership:
Hi Dyanne, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Jan 6, 2019
Great online response, and follow up with car details and availability.
Feb 3, 2019
Response from current dealership:
Hi Maria, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Dec 27, 2018
One of the weirdest and poor experiences I have ever had. Its a BAIT & SWITCH SCAM. HIGH PRESSURED ENVIRONMENT and poorly kept. I arrived
looking for a car priced online for $12,986. First off, the car's battery wasn't working and the car was dirty. After waiting for what seemed like hours they came
back with a quote around $20,000. I tried leaving and they crowed me around like a pack of dogs badgering me to stay and kept acting like they were doing me
a favor. DO NOT COME HERE THIS PLACE IS THE DEFINITION OF SHADY.
Feb 3, 2019
Response from current dealership:
Hi Bella, we appreciate you review but seems like the numbers are not adding up on your statement. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Bad place i ever visit , they change the price advertised.
The sales person, was ok but at the time to close the sale
the manager Allen, add many ghost charges.
I dont recomend this place.
Feb 3, 2019
Response from current dealership:
Hi GuruBZJ55, Sorry if you feel that way, we have to honor our price and we don't have control over the taxes and fees. Give us a call or visit us so we could clarify. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Dec 15, 2018
All a scam Car was 12,986 dollars online and when I got there I went on a test drive came back in to the office waited a hour came back with the deal 21,654 dollars scam scam
Feb 3, 2019
Response from current dealership:
Hi Paul, Sorry is you feel that way, but the numbers on your statement does not make sense, but we appreciate your review. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Feb 3, 2019
Response from current dealership:
Hi Nikki2013, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Dec 8, 2018
Excellent.
Feb 3, 2019
Response from current dealership:
Hi Ladel, we appreciate your review and satisfaction. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
I was there to check out this truck and when I got to the dealership one of the salesman told they didn’t have the truck ! And after that he didn’t show interest in Saling me or offer me other truck ! He just told me to look ! I had a bad experience at that place! I never gonna recommend that place !!
Nov 29, 2018
Was terrible I'm bad mouthing them via friends, relatives, business acquaintences, and via the network, and also filed complaint with BBB>If I can cause them to lose one or more sales I'll be happy. I offered full advertised price for car. They STATED ad price was too low and immediately tacked on $3,000 in fees BESIDES tax and license. Some fees for items already on car. That is tatamount to bait and switch or the old axiom bust them on delivery.
Nov 20, 2018
Very responsive and customer friendly
Nov 28, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Nov 17, 2018
Sales persons were very helpful. Document completion went very
smooth and we were very happy with our purchase. Drove the
Navigator over400 miles home and it drove like a dream.
Nov 28, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Nov 17, 2018
Did call but didn’t buy
Nov 28, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Nov 4, 2018
I waited long. There was no follow up with me. They just ran my credit and sent it out to several people making more inquiries
Nov 15, 2018
Response from current dealership:
Dear DaShayne,
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
Oct 31, 2018
good
Nov 15, 2018
Response from current dealership:
Hi Lakiesha,
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Oct 28, 2018
Very helpful
Nov 15, 2018
Response from current dealership:
Hi Chuck,
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Nov 15, 2018
Response from current dealership:
Hi Rayo,
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
very prompt on replying to my email.I really like that when a car dealership takes
care of his customers.
Nov 15, 2018
Response from current dealership:
Hi Michelle,
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
They want too much for down Payment didn’t try
and help me at all with finance wasn’t Happy
they wanted over 3k as a down payment on 8K
car.
Nov 15, 2018
Response from current dealership:
Dear GuruX59B6,
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
Oct 14, 2018
Didn't buy anything but customer service was very good.
Nov 15, 2018
Response from current dealership:
Hi Seun,
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Oct 12, 2018
I was surprised to find out the price of the car was more than $3,000 than the price
posted on CarGurus. After I show them the email with the quoted price, they told me
they will honor the price.
When it was time to close the deal, I was surprised and questioned the more than
$1,500 of unknown charges in addition to sales tax, license, and registration. The
salesman tried to explain these bogus charges but I quickly left the dealer. I wouldn't
buy a car from a dealer that tries to fool you in paying bogus charges.
Nov 15, 2018
Response from current dealership:
Dear Lexus Buyer,
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
Nov 15, 2018
Response from current dealership:
Hi EthanYorke,
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Thank you so much for your review. We're happy to hear that you had a positive experience. If you're in the market again for a car, please don't hesitate to get in touch at (818)834-9728.
Sincerely,
Junior M.
Oct 9, 2018
Really interested in the car. Can't remember the name who called me, but
the gentleman had a deep voice and sounded waaaay too pushy. Seems like
the Cayman has been sitting for a while and they are trying to get rid of it
ASAP. I felt a little bit too uncomfortable on the phone with him. He said the
car was going to be gone in a week if I didn't go buy it. It's still on their lot.
Nov 15, 2018
Response from current dealership:
Dear Alex,
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
BEWARE!! This place is a sham and Thank God I research things before going. A specific Lexus I was looking for popped up, at a surprisingly low price (bait) and I thought it was odd that no photos popped up. I wasn't driving hours in traffic and the car not being there so I called. I spoke to 2 different sales people at different times (with unusually different stories) and both claim car is about to come in and is in inspection and they would send me photos soon. I have NOT received one photo or a call back so I decided to look at their reviews. Obviously they promote cars that don't exist and I almost missed out on a car because of this. Total bait and switch!
Nov 15, 2018
Response from current dealership:
Dear GuruT35HZ,
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at (818)834-9728 so that we can solve this issue.
Sincerely,
Junior M.
Sep 30, 2018
The worst experience ever a lot of sales people just chatting and playing with there phone 30 min before I got help with an extremely unfriendly sales person and the car I was interested in was extremely filthy I don’t even know how this place sells cars.
Nov 15, 2018
Response from current dealership:
Dear Alaa,
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at [email/phone number] so that we can solve this issue.
Sincerely,
Junior M.
We're sorry to hear that you had a bad experience. We would like to investigate the issue further but need additional information. Please contact us at [email/phone number] so that we can solve this issue.
Sincerely,
Junior M.
Sep 21, 2018
Good
Sep 28, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Sep 28, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Sep 28, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Two stars because they were very polite. Unfortunately, the fine print in their ad hides what the true price of the car is. Just add $1300 “theft protection” to everything Kars Plus advertises, and there’s the base price. Their financing is kind of hinky too, catering to folks with bad credit I’d presume. So no stars for honesty. (Rene was super nice, though...he gets two stars.)
Sep 28, 2018
Response from current dealership:
Thanks for the review, We are very sorry for how you feel, please contact us immediately so we could investigate and resolve the unsatisfactory experience you have with us. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
It was a 3 hour drive for me to go see them. When negotiating a price they tried to charge me an additional $1300 for something that was a manufacturer preinstall. Poor and shady business practices very unprofessional.
Sep 28, 2018
Response from current dealership:
Thanks for the review, We are very sorry for how you feel, please contact us immediately so we could investigate and resolve the unsatisfactory experience you have with us. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Terrible. Have been there twice for two different cars and they told me both times they had the cars when I got there they didn’t have the cars and just tried to sell me other cars. They tell you they got the cars when they really don’t just so they can get you in their dealership and sell you something else.
Aug 30, 2018
Response from current dealership:
Thanks for the review, We are very sorry for how you feel, please contact us immediately so we could investigate and resolve the unsatisfactory experience you have with us. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 23, 2018
Very good
Aug 30, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 22, 2018
Good dealer
Aug 30, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 10, 2018
Eventual selling price was $18,995. Staff was very professional.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Truck I wanted wasn't ready even though it was on their website and tried to upsell me a more expensive truck and I didn't like that bought a truck somewhere else
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jul 27, 2018
Good experience. Very professional. I would recommend.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jul 25, 2018
While I didn’t buy the car it was available, the people were helpful.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Professional and friendly drove the car two times once with the salesman and the other with my father. Car was in excellent condition tried to lower the price but the manamager could not do it. Paid an extra 1000 which I did not want to do but they gave me more for my trade in than what I was expecting so it helped out. Gave 4 stars vice 5 because their mechanics did a bad job putting in the oil filter thus causing an oil leak on my driveway did not notice until the next day. Luckly it was nothing major took it to my local Jiffy Lube and they took care of it for no charge. Also, I was allowed to leave with less than 15 miles left on the tank so had to get gas immediately, they said they would fill me up next time I'm in the area. Hopefully they remember.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jul 14, 2018
Contacted me same day by email & phone..
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
not honest or trustworthy. They listed 2 cars that I was looking for. I contacted them to verify the vehicles and they said they were there and ready to go. When i got there, only 1 was there, the other had been sold the day before. They weren't willing to make ANY type of deal while i was there, so i left. The next day i called to ask questions about the vehicle. Eventually, the salesman put the manager on the phone who told me the truck has been sold. Two days later ANOTHER manager called me to see if i was still interested in the truck. I told him that i was told that the truck was sold. He tells me, that he was HOLDING THE KEYS IN HIS HAND! He didn't know why i was told that it was sold. He then said, "hold on let me go ask the manager whats going on". He then comes back on the phone and says, "oh i guess it was sold. Sorry for bothering you" and hung up. They still showed the truck on the website 2 weeks after this took place.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
I went in the middle of June to see the advertised Porsche 996 and the Lexus SC 430. Salesmen huddle under a tent in the center of the lot like jackals. I walk around the
Lexus until one of them finally came over, friendly guy with tattoos on his face. We took it out without handing over my license, thank God. He plays on phone during the short
one block ride and doesn't respond to some of my remarks/comments until I start joking then he wakes up and jokes around with me. We return and the boss, looking like a
pool shark, verbally attacks me like a loud challenging machine gun--"How you like it?" in an almost menacing way. Odd. Like he doesn't want me to like it! I say I like it but
have another appoint that hour and will keep the other man's biz card for reference after I see the other car. He gets louder. "If you like it, why going away; come inside." I
respond, "I said I liked it, not love" and jammed outta there, creepy, intimidating place. Porsche not on lot, no records to check.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
When I went to see the car they said that it was sold on the previous evening.
I didn't feel that that was the truth. I felt that it was a "bait and switch" tactic.
They tried to show me other cars that were priced higher and could not find a
car that was comparable in price and size. I felt that they cheated me out of
my time and trip.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 28, 2018
Kept in contact
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 24, 2018
Fake adds, they tell you cars are available on the phone but when you get there they say cars are just sold and try to sell you a different car.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Their price was a bait and switch. The truck listed for $14,485 but their out the door price was almost $20,000. Their dmv fees were double and they added several thousand dollars in fees for services no one wants. They would not remove these fees. Very very bad dealership!
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 17, 2018
My experience at Karplus was not bad at all...Rene was very helpful..In the end we could not come to terms on the final...maybe next time!!
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 15, 2018
Quick response
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 15, 2018
Emailed and texted their online department to get no reply. Finally called and
they wouldn't answer any of my questions over the phone. I live a few hours
away so I decided on a day to go to the dealership and the salesman said
he'd call me that morning to confirm the car. Never got a call or an email so I
never went down. Turns out they raised the price of the car I was going to
look at by $4,000 that morning. Glad I never got a call and never went to
their lot.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 11, 2018
Got a automated email when I signed up telling me they would contact me
within the hour. This never happened. Then I sent a question via email and
have still not heard a response. When the car says it's a lemon in the car
description and it's over an hour away I'm not going to waste my resources to
drive there and have encounter any surprises once I'm there. Their reviews
are mixed anyway so I probably wouldn't go to Karplus.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 8, 2018
Helpful
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Jun 5, 2018
I'd give a lower rating if possible. They lure people in w low priced vehicles, and when u get thete, none are available. But there will be similar vehicles that r just a few thousand more. They promised me financing, but then kept raising the amount they wamted down. It's a total bait and switch operation. With these dishonest practices, it's a wonder they're still in business.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Called them and asked about the vehicle. They hung up on me . When I called back for the next 2days I got an answering machine that was full .
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
May 30, 2018
Very good
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
May 26, 2018
The cars advertised were not available, whatever that means. But they were happy to try and put me in a more expensive car, at a higher finance rate and a larger down payment! Huck stress, these guys are. Bait and switch and other dishonest behaviors. Don't let a you care about go there!!!
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
May 26, 2018
I fell again with the typical "yes it's available" come over! When I show up 30
minutes later after driving over 15 miles the car is not available and they tried
to sell me other models ! The car was not even with those "sales people's
inventory list" walking around like zombies. This is the 2nd time this
happened, so I am very upset with my self for going to these cheap
dealerships. I ended up visiting a real and decent Hyundai dealership.
Aug 17, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
May 22, 2018
Good internet pictures and contact and communication was consistent, the pricing is a little misleading when optional "antitheft" services are added. its all in the fine print but still a pretty fair price and exactly what I was looking for. Ryan did and outstanding job and was very helpful with the closing of the deal. Will be an even higher rating if and when they follow through with the second set of keys...
Aug 17, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
May 17, 2018
Friendly salesman and he showed willingness to work on the price for us. Not bad comparing with other dealerships.
May 21, 2018
Response from current dealership:
Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Overall my experience there was not great. Didn't end up purchasing a vehicle at Karplus. They tried to add on and pressure us with unnecessary stuff to our final contract, we ended up walking out after being there for over 8hrs. Not a very clean or welcoming establishment. We ended up purchasing through a reputable certified dealer the next day. We are very happy with our decision and thankful it ended up working out the way it did.
May 21, 2018
Response from current dealership:
Please contact us immediately so we can solve any dissatisfaction on your part. Thanks for the review, we really appreciate the effort and your business. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 27, 2018
They contacted fairly quick will call them when I am ready.
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 27, 2018
First they told me to fill out a car loan. Then a couple days after they told me they dont do that no more just cash.. not a good business
Apr 29, 2018
Response from current dealership:
Sorry for the dissatisfaction, please contact us immediately so we could resolve any issue. Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 25, 2018
Everything went well
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 24, 2018
Good
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
I was emailed by 2 salespeople quick enough with canned responses. I had 2 questions on the vehicle and neither of them have answered and that was a couple weeks ago before the price of the car was increased nearly $4500.
Apr 29, 2018
Response from current dealership:
Sorry for the dissatisfaction, please contact us immediately so we could resolve any issue. Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
I would not recommend this place ..they lie just to get my into the dealer then they said the truck wasn't available and try to sell me a more expensive truck
Apr 29, 2018
Response from current dealership:
Sorry for the dissatisfaction, please contact us immediately so we could resolve any issue. Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 11, 2018
great info and honest! highly recommended. thank you!
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
They are TERRIBLE. They called me and gave me a price and for my
surprise when i arrived the price was 2K more.... FAKE and UNTRUST
seller....
Apr 29, 2018
Response from current dealership:
Sorry for the dissatisfaction, please contact us immediately so we could resolve any issue. Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 10, 2018
Update me price when price drop down, thanks
And it is good webste
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
Apr 8, 2018
They reached out twice. I was at work both times, but they left a voicemail and were professional in their contact.
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
I've been shopping around this month looking for a great price on a car but more importantly the quality of employees that work there. Karplus is too notch they genuinely want to help you through the car buying process and making sure your happy and comfortable with your desision. One more pay period and I'll definitely be stopping by
Apr 29, 2018
Response from current dealership:
Thanks for the review, We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Once again we are here to help and our number one goal is customer satisfaction.
It was a good experience the person I chad was berry professional and
informative, I like the fact that there was no pressure to buy.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Told me a truck was sold when it wasn’t, proceeded to call me back when it was too late to drive the 130 miles it takes to get to them telling me it was available. I begged to put down money so they would hold it until I got there, wouldn’t take my money but assured me it would be there the next day when i got there. Left at the crack of dawn on my day off, spent over $100 in gasoline to have it sold out from under me. Bad bad business guys two thumbs down. Thanks for wasting my day off, my time and money.
Mar 29, 2018
Response from current dealership:
Sorry that you were not satisfied. We cannot take deposits and we are only only first come first serve basis. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
DROVE 2hrs The representative was very nice, great guy!
Finance guy seemed like he was not interested in making a sale, very pushy, and made vehicle unattainable. i left feeling like the sale was not made due to laziness.
Mar 29, 2018
Response from current dealership:
Sorry that you were not satisfied. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
I went into this dealership last month and was approved to buy a car. I offered a large down payment, but we couldn't agree on the monthly payments. We were only $64.00 dollars apart from what I wanted to pay monthly, and they wouldn't budge. So for $64.00 I walked away and they lost the sale. Yesterday, I called interested in another car on their lot. These amateurs wouldn't approve a loan for me at all. So I guess at this dealership you're good enough to buy a car in January, but not good enough to buy one in February. Nothing has changed in my life during the last month, not my credit, not my down payment, and not the price of their car. The other thing that hasn't changed is that they still don't have anyone working there that has half a brain.
Mar 29, 2018
Response from current dealership:
Sorry that you were not satisfied. We are here to sell a car and there are limits to what we can do and $64 is another $3500 discount that you are asking from us. Hope it make sense. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Picture is not as good as actual seeing the vehicle salesman is a real person and honest to deal with
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Jan 31, 2018
They said this van was ready
I drove 1.5 hours from Orange to N. Hollywood and it was gone. I even texted salesman to let him know I was on the way.
Mar 29, 2018
Response from current dealership:
Sorry that you were not satisfied. Its a first come first serve basis due to our very low prices. We have to be fair to everyone. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Jan 20, 2018
Nice
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
They email me but when i call the karplus salesman to test drive, He told me The vehicle i want to make a appointment to test drive is already Sold it, So, Not available
vehicle what I want.,I don't need to go this place. Thanks Karplus
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Jan 7, 2018
Very unprofessional. A waste of my time! After confirming by phone that the car on line was available and in mint condition I drove 1 1/2 hours to the dealer.
r was not there and no one could answer where it had gone or if it ever existed,
Mar 29, 2018
Response from current dealership:
Sorry that you were not satisfied. Its a first come first serve basis due to our very low prices. We have to be fair to everyone. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
So call to make sure the van is available, check. I get there the van looks awesome, price is right, check. I sit down and start the paper work... oh wait sorry sir it’s already sold. And now you figured that out after I drove 45 mins and spent an hour checking out the van!?
Mar 29, 2018
Response from current dealership:
Sorry that you were not satisfied. Its a first come first serve basis due to our very low prices. We have to be fair to everyone. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Dec 7, 2017
They're staff were curtious and very helpful.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Dec 3, 2017
Daniel was so patient with me in locating several cheap cars that fitted my budget
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Nov 30, 2017
I highly recommend this dealership. The sales assistant was very professional and accommodating. Very Helpful in every way. Amir knew his job and it showed.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
We got an amazing deal on our new car from Karplus. The sales team, finance team were very professional and curtious.They made the process easy while not being pushy to make a sale. We Will definitely go back there for future car purchases and highly recommend it.
Mar 29, 2018
Response from current dealership:
Thanks for the review. We really appreciate it. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction.
Nov 27, 2017
Automated response, question not answered.
Mar 29, 2018
Response from current dealership:
Sorry that you were not satisfied. Its a first come first serve basis due to our very low prices. We have to be fair to everyone. We are a large volume dealership with over 500 vehicles, been in business for over 20 years and the lowest prices available. We serve dealers, wholesalers and the public. We have thousands of satisfied customers and our goal is customer service satisfaction. Please contact us as soon as possible. Once again we are here to help and our number one goal is customer satisfaction.
Nov 20, 2017
Quick reply
Mar 29, 2018
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
The guy that helped me and the sales gentlemen were very professional and polite. The owners or manager was very arrogant and frivolous. He does not care about the customers at all. He was rude and condescending. I wouldn’t go back. He tried to give me auction price for my trade in while he was going to rip me off and make money on my trade in. Horrible experience.
Aug 17, 2023
Response from current dealership:
We are sorry you feel that way and dissatisfied our staff. We take this matter very seriously as customer service is our number one priority. Please contact us and ask for the manager so we can get some details from you and investigate this matter. Once again we are sorry and thank you for your business and for choosing us.
they didn't have the vehicle, never did. They said it was ready to see and
to come up but when I requested pictures of the vehicle the truth came
out that the y didn't have it on site and could not provide pictures. In
addition, it was originally listed with 86k miles and now is listed with 112k
miles and they could not confirm that either.
Nov 12, 2017
Response from current dealership:
I'm sorry sir but your statement does not make sense. Contact us and prove you point and we will address it. Once sorry for your dissatisfaction.
Nov 6, 2017
They were attentive without being pushy and were willing to negotiate.
Nov 12, 2017
Response from current dealership:
Thanks for the review Mitch, we appreciate it.
Nov 5, 2017
Seem like nice guys, maybe a little under staffed as evidenced by an
inability to keep relevant information on their website. Ex. Cars sold or no
longer available but let's keep them on the website for an extra two
weeks to keep people calling. Kind of waste of time.
Nov 12, 2017
Response from current dealership:
Sorry, but sometimes we only have deposits on vehicle and if you see in the description, it says "Deal Pending"...We are a huge dealership and we try to make our best to update our system, but sometimes we fell short. Once again we are sorry.
Nov 3, 2017
Great selection, great sales person. Allen gave me the best deal and made it really easy to purchase vehicle.
happy with purchase!. recommend dealer to anyone looking for great selection and prices and customer service. Ac.
Nov 12, 2017
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
Nov 2, 2017
VERY professional at his job we love you CARLOS Chris & Sue
Nov 12, 2017
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
Courteous and very helpful. Drove 2 hours to with the intent to buy a truck, but left home with a great Chevy Tahoe!
Nov 12, 2017
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
Oct 8, 2017
Great
Nov 12, 2017
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
Nov 12, 2017
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
Good experience. Everyone was very helpful with the purchase.
The remote doesn't work with the vehicle and the key is not the key for the car. Something to watch out for when purchasing a used vehicle.
My husband is fighting kidney cancer which is why we were looking for an inexpensive vehicle that would accommodate a wheelchair and walker easily.
Sep 29, 2017
They call me and told me that they still have the truck so I drove there the next morning and they didn't have it
Nov 12, 2017
Response from current dealership:
Sorry for your experience, please contact us and let us know the salesperson. We don't tolerate such actions. Once again we are sorry. We are the biggest in the valley and sometimes, things can happen.
Worst service ever
After scheduling an appointment with them to see a car and driving hour and a half to get there they said they don't have that car in their car lot
I won't go back there or recommend that dealer to somebody
Nov 12, 2017
Response from current dealership:
Sorry for your experience, please contact us and let us know the salesperson. We don't tolerate such actions. Once again we are sorry. We are the biggest in the valley and sometimes, things can happen.
Sep 27, 2017
Dealer never responded to my email (7 days ago) requesting information on a car listed on their website. I drove there to see the car and "they didn't have it" They use the click bait method to lure customers into the dealer. *Call and make sure the car they are advertising is PHYSICALLY ON THE LOT. FYI-the car is still listed on the website even though "they don't have it."
Nov 12, 2017
Response from current dealership:
We are sorry, but we try to find your name and your not even in our system, so there is no way we could give you any information.
Sep 21, 2017
When I arrived at the dealership the car was at a different location. The salesman drove my wife and I to the lot where they take the cars to clean them up. The car was nice, it does not have an original key fob to operate so some of the functions listed in the ad- such as the remote -start, lock, and emergency button- the one provided is not for this vehicle, they gave us a key to get in . I bought the car anyway. The salesman Joel, was very helpful when he could be. It was not a bad experience.
Nov 12, 2017
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
Amazing people , fast answer, quick service .،
Try danny he is a good and responsible sales man there .
Nov 12, 2017
Response from current dealership:
Thanks for the review, we appreciate it and thanks for the business as well.
Sep 2, 2017
Came away with a great deal.
Sep 8, 2017
Response from current dealership:
Thanks for the review, we really appreciate it.
Aug 30, 2017
5 stars for their response, though I didn't make it to them to see the vehicles, they were very accommodating and responsive.
Sep 8, 2017
Response from current dealership:
Thanks for the review, we really appreciate it.
My salesman, John, was very pleasant and
spent a lot of time with me. Ultimately I ended
up spending parts of two days with him and
bought a 2016 Ford transit t-250 van. I am
totally happy with my purchase. There was
some pain during the negotiation process
which could have been speeded up a bit but
ultimately I am a happy customer.
Sep 8, 2017
Response from current dealership:
Thanks for the review, we really appreciate it.
They responded right away and when we came to the dealership, the sales
person is very friendly and helpful.
Sep 8, 2017
Response from current dealership:
Thanks for the review, we really appreciate it.
Jul 28, 2017
Fantastic response time.
Aug 10, 2017
Response from current dealership:
Thanks for the review, here in Karplus customer service is our main priority.
Jul 29, 2017
Response from current dealership:
Thanks for the review, we appreciate the effort and the comments. Once again thanks.
Jul 27, 2017
Quick feed back
Jul 28, 2017
Response from current dealership:
Thanks for the review, we appreciate the effort and the comments. Once again thanks.
Jul 28, 2017
Response from current dealership:
Thanks for the review, we appreciate the effort and the comments. Once again thanks.
Jul 13, 2017
Excellent
Jul 28, 2017
Response from current dealership:
Thanks for the review, we appreciate the effort and the comments. Once again thanks.
Jun 25, 2017
It was grea if I buy other car will be back there
Jul 14, 2017
Response from current dealership:
Thanks for the compliment Rey, we appreciate the comments and your business.
Jun 24, 2017
This dealership lists their cars for a lower price on various sites like car gurus, true cars and edmunds. They don't honor the advertised price or the price they promise you over the phone when you actually go to buy the car. I drove over 2 hours to buy a car as they had agreed (over the phone) to lower the price by $300. They refused to lower the price when I got there. Don't waste your time with this unethical dealership.
Jul 14, 2017
Response from current dealership:
We are sorry, but we did search our database and we did not have any record of the incident. Contact us so we could resolve this matter if there is. Once again sorry for your experience.
I’ve never felt the need to leave a review for anything, but I feel the need because of my experience. It started by them advertising a truck way underpriced that I fell in love with. I checked the car fax and everything looked good. I called and asked if the truck was available. They said yes and asked when I would be able to come in and see it. I explained to them that I live 4 hours away and I would be going in the next day. Knowing the process would take long, I booked a hotel to stay in LA for the weekend. They called me later that day and said the truck had sold but they had another one on the lot that was similar. He said the price was 25,000. I told him that is over my budget since I was only approved for 26,500 and fees would push it over. He said “oh that’s no problem, come right in and we will make it work.” Well even though the deal was not as good, I went anyway on that promise that I would leave with that truck without going over my limit. When I showed up, I liked the truck, but seen the sticker price said about 28,000. I told the sales guy that I had loved the other truck they sold and he stated “oh the one from a while back”. So obviously the truck had been sold a while back and they told me they had sold it the day before. When we sat down to do the paperwork, the manager said the best thing he could do is 29,500 out the door. I told them that I had spoken to his employee and he said he would make my limit of 26,500 work. He stated that he was going to lose money so he couldn’t do it. Although I do understand that he can’t lose money, I was not demanding that price, I only went because I was promised that they would make it work. And 29,500 is nowhere near 26,500. So they are ok with me losing money on gas, time = 8 hours of driving, and a hotel. This could have been avoided by them not promising to make my limit work. By the way the first truck they had “Sold Yesterday” the same one from “a while back,” Is still posted on their website and has been there for 126 days.
Jul 14, 2017
Response from current dealership:
We are sorry for your experience. We have a big inventory and sometimes confusion happens. We did our job of letting you know that the vehicle is not available before you came in. You did not like the vehicle we promised you and end up with another which more priced. We also have limitations that we cannot go over. Once again sorry for your dissatisfaction.
Jun 21, 2017
I saw the bad reviews but thought, hey I'll take a chance. Most of the reviews were about people who complained that the car was sold by the time they got there, but honestly that can be expected in the car sales industry. When I got there to see the car I saw on cargurus the women told me a price that was 6k higher than was posted. When I mentioned the online price she said "that's only for 24 hours" which by the way I got there at 10am and had seen it the day before. But why there would be a 6k price difference for 24 hours is beyond me. Then she said let me ask the manager. He came out, smoking his cigarette, and she asked him "do you know how much that car is?" Soooooo my question was "do you?" Or did you just tell me any price that carne to your head? So she ended up giving me a quote that was still 3k higher than online saying that was to make up tax. We left.
Jul 14, 2017
Response from current dealership:
We are sorry, but you may be mistaken us from another dealer, we don't have any women in our Sales staff ever since.
Jul 14, 2017
Response from current dealership:
Hi Amy thanks for the compliment, we appreciate the comment and your business. Here in Karplus, customer support is our priority.
This was a great dealership to deal with, I ended up getting a 2013 Black Chevy Camaro Convertible that was listed for $18,900 + taxes and fees for $16,900 out the door. I'm a very happy camper. Ted
Jul 14, 2017
Response from current dealership:
Hi Ted thanks for the compliment, we appreciate the comment and your business. Here in Karplus, customer support is our priority.
May 28, 2017
They were very friendly and told me the overall price of the car that I wanted.
Jul 14, 2017
Response from current dealership:
Hi Francisco thanks for the compliment, we appreciate the comment and your business. Here in Karplus, customer support is our priority.
May 24, 2017
The salesperson does not let you talk, he had an argument wit another salesman in front of me, no follow up to a question asked of him
Jul 14, 2017
Response from current dealership:
Carlos, sorry for the experience. Please contact us so we could resolve this matter. We don't tolerate such behavior.
May 13, 2017
Great customer service didn't got the truck that I wanted but they helped me out to get a better deal
May 17, 2017
Response from current dealership:
Thanks for the review. Here in Karplus Warehouse Inc., customer service is our number one priority. We want every customer to be happy and get a great deal with his or her purchase. Thanks for the trust and business.
May 9, 2017
They didn't even know what truck I was talking about after explaining for 10 minutes what it looked liked and giving them all of the info. Their answer was we must have sold it, but we got another one for $18k. Which is about $10k more than this one...classic bait and switch! Be careful!
May 10, 2017
Response from current dealership:
Sorry Lanny, with our large inventory of more than 500 vehicles, its hard sometimes to find our vehicles specially if our salesman is new, Based on my research, if you are inquiring about the 2010 F-150 on your email which does not have phone number, we have that one in stock, maybe you called another dealer. It's only a bait and switch if we tell you its available then you come and its not physically available. Hope you understand, that's why we were sincere over the phone and gave you other options as well. Please call us so we can investigate more regarding the matter.
They said they had 4 cargo vans MADE 3 hr trip for
nothing there is more to say wasted my time my time is
valuable
May 10, 2017
Response from current dealership:
Hi George, sorry for the situation. We would not do that to a customer. We investigated and we don't have you in our system or any of our employees recall you visiting. Contact us so we will further investigate.
Apr 26, 2017
I love my Jeep!!! I'm so thankful to Karplus! They didn't try to sell me something I didn't need. They helped me find exactly what I wanted!
Apr 27, 2017
Response from current dealership:
Thanks for the review, we appreciate the effort and the business.
Apr 18, 2017
Great experience, the salesman JD was very polite and treat me well and I had a decent deal with my 2007 miata
Apr 22, 2017
Response from current dealership:
Thanks for the review. We really appreciate it.
Friendly but not willing to negotiate much off there listed price even though I had KBB to show I was accurate in my value
Apr 16, 2017
Response from current dealership:
Thanks for the review. We only negotiate in person and value of the vehicle depends on a lot of factors and not only by KBB. There is availability, demand and condition. KBB is just a reference which values the vehicle without even seeing or driving it. Brand new cars are all the same, but pre-owned vehicles are not, even if its the same specifications. I hope this will help you evaluate your search for a pre-owned vehicle.
Apr 5, 2017
Not willing to negotiate at all at this place.Plus the vehicles they advertise are not even there.
Apr 12, 2017
Response from current dealership:
Sorry for the experience, but we only negotiate in person. We have the vehicles that we advertise, sometimes customer borrows the vehicle for an inspection which we highly recommend before the purchase.
Apr 4, 2017
I called two different agents and asked more information about the car
and got promise from them. But they never return call. I think this listing is
a kind of lure.
Apr 6, 2017
Response from current dealership:
Very sorry for your experience Lee, call us back and ask for Ken so we could investigate on the matter. Sometimes we are very busy because we are the biggest dealership with more than 500 vehicles, but that is not an excuse and we don't tolerate that kind of behavior. Once again very sorry for the experience.
Mar 30, 2017
Replied to my text in a timely manner.
Apr 6, 2017
Response from current dealership:
Thanks for the review John. We are happy that you are a satisfied customer. Once again thanks for the business and see you on your next purchase.
Mar 19, 2017
i was so happy that i got the car we wanted, they also replaced the grille on
my audi q-5 on time. nice job guys'
Mar 24, 2017
Response from current dealership:
Thanks for the review Efren. We are happy that you are a satisfied customer. Once again thanks for the business and see you on your next purchase.
Mar 6, 2017
The price posted on the car for 12.980 was
changed to 15,980$
Mar 15, 2017
Response from current dealership:
We are sorry but we did not see any changes in price as you stated, contact us so we could investigate. Once again sorry for the inconvenience.
Feb 27, 2017
Very Courteous
Mar 5, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
Feb 25, 2017
Very good effort in follow up, and trying to make the deal work !!!!!
Mar 2, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
Feb 19, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
For the most part, they were pretty fast in calling me back and handling the
credit application part. On the other hand, they were trying to charge me an
extra $2,000 from the vehicle listed price because of my credit. I've heard of
having a higher interest, which I was expecting, but I've never heard of
having the price of the actual vehicle bumped up!
Feb 10, 2017
Response from current dealership:
Sorry for the situation, give us a call so we could investigate and resolve the proble. Once again we are very sorry for your dissatisfaction.
Jan 28, 2017
They called me in a reasonable amount of time.
Feb 10, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
Jan 22, 2017
overall good expierence family friendly dealer
Jan 25, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
They're great people. Especially their point man Gus. I will be meeting them again soon.
Jan 25, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
Dec 28, 2016
Good communication but I don't decide yet
Jan 25, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
It was cool, decided car just wasnt right for me. Gave DL to test drive vehicle and associate forgot to return so I couldnt test drive other vehicles elsewhere for 2 days until i made the hour and half drive again to retrieve it. That was annoying!!
Jan 25, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
Dec 9, 2016
Dealer contacted me very promptly. We were able to get down there and purchase the vehicle my daughter wanted. The people were friendly and our overall experience was very good. We'll definitely keep them in mind if we're ever in need of another used vehicle.
Jan 25, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
Oct 27, 2016
The sales person seemed more interested in a sale then actually convincing
me or at least giving his best shot at trying to sell a van. The finance
manager was great and obviously knew what he was talking about. Get
there early if you want to buy a car, cos if you don't, it would seem like they
are trying to rush you. Remember, you are buying a used car. They get 3
stars cos they didn't do a great job in detailing the van before I drove off the
lot.
Oct 17, 2016
Very information. Sent me pictures of vehicle I was interested in. Very prompt.
Jan 25, 2017
Response from current dealership:
Thanks for the review. we really appreciate it.
Oct 6, 2016
I had called a couplenof times to make sure that the particular vechile I wanted was in stock. I was looking for an automatic Jeep Liberty. They had both an automatic and manual transmission, and when I got there, they had the one I was not looking for and said it got sold on wednesday. The day after I had called. They are located in Pacoima, which is about 30 miles fron where I live and I wish they could have told me before hand instead of making me take the drive and coming out with nothing. Along with that, two salesmen were trying to out sell each other by texting me at the same time. It was an unconfortable situation. Although, I am thankful to carlos for all his help that he gave me on the phone.
Oct 12, 2016
Response from current dealership:
We are very sorry about your experience. We are a huge dealership that sells vehicles fast and we have no control over it. I see that couple of salesman are helping you. You should have ask for the availability of the specific vehicle on the time that you are coming. Once gain we are sorry.
Sep 10, 2016
It wasnt even there. Cars were in VERY POOR
condition. Salesmen paid more attention to his
phone than us. We just left and went to a more
reputable dealer.
Oct 13, 2016
Response from current dealership:
We are sorry for your experience, but based on our records, our salesman that was helping you called you couple of times the same day but there was no response. Once again we are sorry.
Aug 17, 2016
Dealer was helpful and courteous
They provided the information needed, they did a follow up call,
but did not pester us about anything.
Oct 12, 2016
Response from current dealership:
Thanks for the review, we appreciate it.
Jul 25, 2016
The truck I was interested in was already sold it's been 2 weeks since I spoke with them and they still have it up for sale
Aug 6, 2016
Response from current dealership:
We are sorry, We are a very big dealership with over 500 vehicles and sometimes, we have some technical difficulties which we cant avoid, but we will do our best to resolve it. Once again we are sorry.
Jul 24, 2016
Good experience. Sales person call me right back.
Aug 6, 2016
Response from current dealership:
Thanks for the review we really appreciate it.
Jun 24, 2016
they were very good to deal with and I did buy a care here. I would make
them my first choice when I need a car.
Jun 29, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jun 10, 2016
The sales person got back with me within a few hours. Good experience.
Jun 29, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jun 9, 2016
Made them a cash offer, they kept giving me the run around, sales man told me he was gonna speak to manager and have him call me, he never did, I kept calling him and he was never there (supposedly) found the truck I was looking for at another dealer for way less
Jun 29, 2016
Response from current dealership:
Sorry for your situation. Give us a call and we will look into it. Once again sorry for your dissatisfaction.
these guys are great. even though its been only communication over the
phone since im in palm springs and they are in the valley its hard for me to
get there. but the sales team didnt give trying. they are flexible with
scheduling and very accommodating.
Jun 29, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
May 30, 2016
They got back to me reasonably quick, I didn't buy the car it wasn't exactly what I was looking for, there was no high pressure to buy.
Jun 2, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
May 23, 2016
Claimed they could finance me but couldn't deliver
Jun 2, 2016
Response from current dealership:
Sorry for your situation. Give us a call and we will review your application. Once again sorry for your dissatisfaction.
May 9, 2016
Fair. They contacted me before me making a 40 mile trip saying the vehicle I was interested in got sold
Jun 2, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Apr 27, 2016
They wouldn't negotiate over the phone / email, but seemed friendly and
responsive.
Apr 27, 2016
Response from current dealership:
Thanks for the review. As much as we would like to negotiate over the phone we can't. I am very sorry for that. Once again thanks.
Apr 25, 2016
Horrible. Plain and simple
I went to look at this car, nothing wrong with it except had to jump start it a couple times.
People were not willing to negotiate at all. Price keeps going down because no one is able to buy it without having a co-signer with them. Would have bought this car straight away if they were willing to put more effort into selling cars. Horrible place . 2 stars instead of one because of the car line up.
Apr 27, 2016
Response from current dealership:
Sorry for the experience. We are a huge dealership with 500 cars and this are repo so sometimes battery is dead. As mush as we want to finance anyone, sometimes, there are limitations which is beyond our control. Give us a call so we could review your application.
Apr 15, 2016
Great response
Apr 15, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Apr 5, 2016
Vehicle does not exist. Unfair to buyers
who are serious. Dishonest tricks.
Apr 15, 2016
Response from current dealership:
We are very sorry. We don't have control over posting of Cargurus which is delayed by 1 day for the consumers protection. We are a big dealership with 500 vehicles and we sell and acquire vehicles very quickly.
Mar 27, 2016
Fast response. Good service.
Apr 13, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
They can do better by fixing their
vehicle's at least with an oil change or
check on their vihicles tires befor seling
a car with real bad wear tires. Imagin
little and simple things like these I can't
imaging more in to detail
Mar 24, 2016
Response from current dealership:
Thanks for the review. We will take your suggestion importantly. we really appreciate it.
Mar 13, 2016
I would really recommend this dealership
to anyone trying to get their first car.
They're really nice and helpful staff .
Mar 24, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Mar 9, 2016
They're over priced!
Mar 24, 2016
Response from current dealership:
Thanks for the review. we really appreciate it. We can't control all the prices, depending on the availability in the market. Sometimes hard to find vehicles fetch fetch too much at auction, but we will sincerely look into it.
Feb 25, 2016
provided requested info
Mar 24, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Feb 17, 2016
they are cool people and work with the customer and give
you advice's i call two times for questions they talk to me
with positive amswer
Mar 24, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jan 29, 2016
They were good really tight lot make
sure you inspect your vehicle b4 you
buy and after they drive it out to you to
drive off I didn't and when I got home I
had a busted tail light still trying to get it
fixed they have a lot of cars on their lot
and it is very hard to get in and out the
car is clean and look great I bought it
Apr 13, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jan 4, 2016
Fast response.
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jan 4, 2016
Quick response
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jan 3, 2016
Good
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jan 3, 2016
great
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Jan 2, 2016
Good
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Dec 26, 2015
responded quickly, however vehicle not available for viewing although listed for sale.
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Nov 7, 2015
called and helpful
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Sep 26, 2015
Responded right away.
Jan 28, 2016
Response from current dealership:
Thanks for the review. we really appreciate it.
Sep 24, 2015
poor customer service, to much haggling,to much pressure to
make you buy, cars are not serviced i will never go back.
Sep 24, 2015
do not come here. they tried to
sell me a car with structural
damage but didn't reveal that
until I was signing with the
financier and after they showed
me a clear car fax report. they will
try to pressure you to buy the car
and make the damage sound like
it's not a big deal.
Mar 24, 2016
Response from current dealership:
Thanks for the review. We don't have you in our records, we always document every visitor.
Sep 8, 2015
Very fast response.
Sep 24, 2015
Response from current dealership:
Thanks for the review. we really appreciate it.
Sep 6, 2015
We are satisfied with their service. Tony the
sales person is very accommodating along
with Lon the manager and Max from finance.
We did not get the BMW instead we got the
Ford Flex. Thank you
Sep 24, 2015
Response from current dealership:
Thanks for the review. we really appreciate it.
Aug 2, 2015
I purchased this vehicle with no hassles. In and out quickly with a
smile!
Sep 24, 2015
Response from current dealership:
Thanks for the review. we really appreciate it.
Aug 1, 2015
Thank you Gustavo for excellent customer service. Thank you for the Nissan Leaf it is a great car. Gustavo made this purchase possible he has a great attitude and I apppreciated that. Very friendly and knowledgeable. He is the EV expert on the lot and I reccomend him if anyone needs to buy an EV from Karplus 2.
Sep 24, 2015
Response from current dealership:
Thanks for the review. we really appreciate it.
Jul 27, 2015
I drove from Norco to Pacoima at their request and the care was
not even there. Why couldn't he have been honest with me. That
is a 2 hour drive one way for me.
Sep 24, 2015
Response from current dealership:
Hi Roger sorry for the inconvenience. Please do contact us and we will investigate on it. We take customer service seriously and won't tolerate such behavior.
Jul 10, 2015
The guys there was great. Even
Max.
Jul 11, 2015
Response from current dealership:
Thanks for the review. we really appreciate it.
Jul 2, 2015
To many vehicles advertised that are teasers or
already sold when called, yet still on the
website a month later.
Jul 29, 2015
Response from current dealership:
Thanks for the review. We take customer feedback very important and we value your review. We are very sorry regarding your experience. We have a huge inventory that is sometimes hard to manage. Please contact us so we can gather some facts and resolve your situation. Once again We are very sorry for the inconvenience.
Jun 18, 2015
When you call about the cars on the
website, they don't have the cars
anymore. First they tell you they do
have it, once you go , they don't have it.
Over the phone they said they had
various cars but it's not true
Jun 18, 2015
Response from current dealership:
Sorry for the situation. We are a volume dealership that sells vehicles fast. Sometimes we cannot guarantee availability unless you call and reserve it. We always monitor our customers in the lot and recently we have not encounter such situation, Once again sorry for the misunderstanding.
Apr 10, 2015
Gave more than enough information on
the vehicle.
Jun 19, 2015
Response from current dealership:
Thanks for the review. we really appreciate it.
Mar 21, 2015
Had some credit issues and instead of
telling me by phone that t would not
work i drove 1 hour so they could tell me
that it wasn't going to work.
Apr 8, 2015
Response from current dealership:
We are sorry for your experience. We always value our customer and we try to give time and effort to help our customer to full extent. We always give positive hope and we don't turn down anyone unless we already see all available options. It will be unfair on your side if we don't give you a chance and 100% customer service. I hope you understand and once again sorry for the inconvenience.
Mar 20, 2015
Great dealership
Mar 21, 2015
Response from current dealership:
Thanks for the review. we really appreciate it.
Mar 10, 2015
Very friendly and helpful , they
remembered me even after the deal
was long over . I felt comfortable there
because they had so many
customers . evevone seemed satisfied ,
I'm satisfied .
Apr 8, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Mar 4, 2015
Nice
Mar 6, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Feb 16, 2015
They wouldn't go down from $2100 for this car at first then when we
tried to work out payments I had the pink slip to my 2012 vw beetle
low miles with all up grades and they couldn't bring my payments
under $400! That's a bunch of garbage!
Then 2 weeks later I saw on gurus they brought it down to $18,980!
Cheaper then what we asked, so I called them and asked if they
were ready to work with us and they said the fact it's gone down
almost $4000 still wouldn't even bring your payments down under
$350 a month with a trade in down payment at $11,000 (that's what
they would give me for my car). These people don't help people out
at all! They are liars and will waste your time!
Feb 19, 2015
Response from current dealership:
We are sorry for the inconvenience and dissatisfaction. We have no control over payments that we quote you based on your credit and banks approval. We only sell car and when it comes to finance, its between you and the bank.
Jan 31, 2015
I bought my car from Karplus two weeks ago, up to now there is
no problem with it. On their website it is written that they give full
tank gas, check it before buying.
Feb 15, 2015
Response from current dealership:
Thanks for the business. Gus appreciates your patience and trust.
Jan 19, 2015
Do not shop there!! It was bad from the
start. Especially when they pulled the
truck I was interested out and hit a
Corvette!
Feb 15, 2015
Response from current dealership:
The purpose of this is to convey our sincere apologies for any inconvenience you may have experience with our dealership. Minor accidents happens and we can't control it.
At Karplus Warehouse Inc., we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your or our own expectations. We are committed to providing you with the highest level of service simply because our customers deserve the very best.
In regards to the message of your review. It was not our intention to cause inconvenience. Once again we are sorry and will try to keep minor accidents fr
More ...
At Karplus Warehouse Inc., we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your or our own expectations. We are committed to providing you with the highest level of service simply because our customers deserve the very best.
In regards to the message of your review. It was not our intention to cause inconvenience. Once again we are sorry and will try to keep minor accidents fr
Jan 15, 2015
good deal
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Dec 8, 2014
A+
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Nov 12, 2014
Was told price for the car was
negotiable and available for what
we had available to spend over
the phone. Drove over an hour
(one way) just to be told the price
was firm and non-negotiable.
Typical used car salesmen tactics
and tricks.
Very frustrating.
Feb 15, 2015
Response from current dealership:
We are sorry regarding your experience with our dealership. We value you as a customer and will always try our best to give you the best deal there is that we could offer. Despite of it all, we value you as a customer and give our time and effort to try to give you the best deal. Once again sorry for the dissatisfaction.
Nov 2, 2014
A lot of decent cars there and I would browse there again.
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Sep 4, 2014
Ok
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Aug 25, 2014
Good experience thank you
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Aug 24, 2014
very helpful
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Aug 19, 2014
responded quickly
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Aug 4, 2014
Very nice
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Jun 4, 2014
Fast response.
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Apr 28, 2014
Excellent
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Feb 6, 2014
I purchased a 2010 Ford E350 Cargo Van at their price quoted on CarGurus. It was a great price. The purchase was easy and fast. They all were very friendly. I would highly recommend them.
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Jan 25, 2014
Prices higher than local
dealership
Feb 26, 2015
Response from current dealership:
We are sorry you are not satisfied with our inventory. We know its your opinion and we respect it, but price of the vehicle depends on a lot of aspects like how much the vehicle was acquired, reconditioning, availability, mechanical and appearance value. Comparing pre-owned vehicles is like comparing oranges and apples, nothing is the same. Hope this will help you understand.
Jan 19, 2014
Dealer was great literally right
after I aver my email I got a
response looking forward to
buying my new car with them
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Jan 6, 2014
Great Help thank you!
Feb 15, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Jan 5, 2014
Their car was too pricey.
Feb 26, 2015
Response from current dealership:
We are sorry you are not satisfied with our inventory. We know its your opinion and we respect it, but price of the vehicle depends on a lot of aspects like how much the vehicle was acquired, reconditioning, availability, mechanical and appearance value. Comparing pre-owned vehicles is like comparing oranges and apples, nothing is the same. Hope this will help you understand.
Jan 2, 2014
Thanks so much
Feb 26, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Jul 17, 2013
Bait and Switch establishment. They advertise on EBAY with these practices. Prices are low-balled on purpose and when you get there the car is usually no longer there.
Feb 26, 2015
Response from current dealership:
We are sorry for your dissatisfaction, Please call first before you come to make sure of the availability, we are a volume dealer and sometimes updates on advertising feeds are delayed. Once again we are sorry for any inconvenience.
May 13, 2013
Cool
Feb 26, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Apr 29, 2013
good group
Feb 26, 2015
Response from current dealership:
Thanks for the time to do the review. Here in Karplus we make sure that we give 100% customer satisfaction. Once again Thank you. We value your business.
Feb 27, 2013
changed price on car i was interested in increased it by $3000
Feb 26, 2015
Response from current dealership:
Our sincere apologies for any inconvenience you may have experience with our dealership. Sometimes it happens when we discovered that there was a price mistake or reconditioning that needs to be updated which out of our control, That is why all dealers have disclaimers regarding price changes.
Oct 20, 2012
Polite salesman but unable to be flexible with price or financing.
Feb 26, 2015
Response from current dealership:
Our sincere apologies for any inconvenience you may have experience with our dealership. As much as we would like to sell a car, we have some limitations and financing is between you and the bank. Once again we are sorry for your dissatisfaction.