KNB Motors

I had a good experience at this dealership. Salesman was very professional. Unfortunately someone had just test drove the vehicle I was there to see and purchased it while I was there.

Great customer service

They work with you and keep in contact very well

Best place anyone could go if u looking 4 professionalism & great car

They were really nice and responded quickly. Unfortunately the car sold before I was able to come look at it.

Still working with them but so far helpful

From the point of walking through the door, was greeted by several employees, and helped immediately. Thorough and transparent with the car explanation of information, as well patient during the process.

I asked why the car was listed as total loss on car facts and they were up front saying it was declared property loss but nothing more. I was welcome to have my mechanic look at the car too.

Very helpfuf

Good contact

They were very helpful! However I found a truck at another dealership.

Kool

Wasn’t happy with the experience. Showed up for my appt, vehicle had a lot of scratches and exterior damage to the rear fenders. It was also dirty especially the center with coffee stains and empty bottles on the back seat floor. Needless to say it was a hard pass on this vehicle.

I went to see this car last week, the salesperson kept ignoring my calls, I went in and they kept me waiting and the sales team were fighting over commission. Then the sales manager came in and started telling me that I had to pay for some weird fees equaling to over 1200 dollars. After that they wouldn’t show me the car fax. Save your time. These people are horrible and they will lie to you about the price.

Great customer service

Easy to deal with but unforeseen circumstances that arose on my end I need to pass on the car

Excellent!!

They contacted initially, but did not respond back on questions we had regarding the accident the vehicle had been in.

They responded the very next day, which was great! Initially made plans to visit them on an upcoming Saturday but on Thursday I found a purchased a truck locally. They were very agreeable to work with though.

Total crap vehicle and not a very good salesperson. Car looked like crap and was not prepared to sell to any one in condition it was in even before it wouldn’t start. Interior was soaked due to weather and a leaky sunroof

great

KNB Motors Inc reached out to me timely and professionally regarding my inquiry. I was appreciative.

Warm and beautiful

Sold vehcle after i made an appointment with them

Good experience.

Good response time in getting information about the vehicle I was inquiring about.

Dealer responded okay. However they wanted me to come into their Dealership. And I am not able to travel , because I do not have a car. And they would or could not have a Virtual test drive. So I keep looking.elsewhere.

Great

Good

Truck had tailgate damage, a hole in the roof exposing interior to the elements not yet patched from lights, missing trim piece on driver's side mirror, truck was dirty inside and out. Salesman was friendly enough but tried to seriously low-ball me on my trade in. My trade in was immaculate. Had engine compartment, interior and exterior detailed prior. Also had appraised before I went so I already knew what my trade in was worth. Left me waiting outside for a half an hour while they talked. Not interested in budging from their price. Disappointing experience. Was fully ready to buy, but they didn't seem to want to sell all that much.

The sound system did not work in this car I found out 30 minutes after transaction because I had to get the Honda code. They claim no liability so far will try to call someone to force liability

They contacted me pretty fast but I bought else where.

Contacted right away and helpful.

Good people afford prices

A car I was interested in looked very good on the website, but when I went to KNB motors to look at the car, there were tons of dings and scratches that were impossible to see in the photos. The car had black tape all over it that was never mentioned, the engine had zip ties holding most of the engine parts together, the tpms and engine light was on, and the front bumper was totaled. There were tons of misplaced parts on the engine, and the salesman told me they were for "performance" but I know enough about engines to realize he was flat out lying to me. I told them they would need to bring the price down at least $1k, and they were happy to do it which raised lots of red flags. DON'T GO HERE! You'll never get what you expect, the dealers throw out tons of white lies, and they never work on the cars before sale, they just throw them in their lot and sell them for a high price.

The only thing wrong with this dealer was their hours of operation and I cant really blame them for that in the times we are in wish I could of bought their car someone is gonna have a great car at a great price!!!!

Monday is my visit for test drive and make the deal,

Responded quickly.

My experience with KNB Motors was HORRIBLE!!!! I would not recommend to buy from this dealership. I purchased the vehicle; only to have the check engine light to come on when I got home on the day I purchased the car. I contacted the salesman, John (who gave good service), who scheduled a return of the car within a few days for a repair. In the interim, another auto service department determined that a new thermostat for the engine was needed. I telephoned KNB motors on the scheduled day to return the vehicle for repair, to be informed that John was no longer with KNB, and no one had any record of my returning the vehicle. When I demanded to speak to a manager, Paul, reluctantly spoke to me and said he would see what he could do. He has done nothing; when I call the dealership I'm kept on hold and Paul does not respond. I paid KNB a $450 inspecdtion fee and it didn't check the car. I had to pay for the thermostat out of pocket with no reimbursement from KNB; a very bad business.

Very bad service! I wanted to buy this car and the sales person would not get back to me. I had to call him. When I called back he said the car had a contract on it. I was willing to put money down so it would not be taken.

Not a very professional dealership. Family and I drove 45 min to see a car. We walk around the lot and sals rep Walks up. The first thing he said was are you going to take it home today. Making it seem like if we didn’t wanna take it home today he wasn’t going to help. So I replayed by saying, I’d like to check the car out before I make any decisions. He then just walks away and ignore us to go to the next couple. We then walk inside the building and wait for someone to help. I see 3 sales guys on there phone not even acknowledging us. We wait 35 min just standing like weirdos with not having anyone take care of us. I then walk up to a young man for some help and acts like he hasn’t seen my family of 4 standing. At this point I’m pissed and really don’t wanna buy a car anymore. But I drove 45 min so I already better test drive. The sales rep pulls the car up for a test drive. Knows nothing about the car. Car had issues the moment it left the lot. Bottom line stay away look elsewhere

Nice. Quick to respond to my request with finance options.

Really helpful staff

Got a prompt reply and a very helpful attitude. DK is super! Made all she can to secure the deal and she did! If I need another car, KNB will be the first place to call!

I went here was treated very good by Rody the sales guy . Customer service was good. I needed financing was helped by Juanitta. Over all great experience. I was able to drive off the lot with the car I wanted . Rudy was very helpful . He is so patient. Thank you KNB for your top shelf customer service

Quick response

Terrible customer service. I also stood around the waiting area in the dealership for about 12 minutes before anyone approached me, then finally someone walked up and asked if I needed help?? Like what else am I doing her standing in one spot for ?

I purchased the vehicle after a struggle. KNB charged me 9.25% sales tax. I live in Dupage County and should be charged 7.25%. When I brought this up, KNB said they always charge 9.25%. When I threatened to walk away from the deal, KNB said they "had made a mistake" whereupon they charged me 7.25%.

TERRIBLE!!!! Looked and test drove the van and had a knocking in front of it, was told they would fix it and when I went to pick it up it still had the noise, they took it for a week to fix it and CHARGED me for it after I already put a down pymt down and bank approval. Also, when papers were signed they up the price $500 for a bank fee.. OWNER is very rude!!!! This place is a rip off - NEXT REPORT IS BETTER BUSINESS BUREAU!!!! DON'T GO TO THIS PLACE THEY WILL RIP YOU OFF

The dealer contacted me and told me there was no damage to the vehicle. I decided to drive there and take a look at it. It wasn't bad but there was a 2019 Flex on the lot which i liked more. They weren't open at the time but I looked at the car and it was pretty obvious it was in some sort of passenger front side accident. I called the next day ad spoke with DK. She told me, to her knowledge, there was no airbag deployment or body damage repaired on the car. I did a VIN lookup on VIN 2FMHK6DT9KBA16070 and, as I expected, and as you are probably well aware, the vehicle was involved in a severe side impact accident in Kentucky and was sold you your company with all side curtain airbags deployed. Very shady dealership. All of the cars in the back and side lot have damage and then they tell you there has been nothing repaired on the cars for sale. Don't believe a word they say.

Helped me out

They promptly responded to my inquiry. Unfortunately the Vehicle had already been sold.

Asked two questions, only responded to one.

Very friendly and helpful

quick responce

Nice and polite people can't remember the guy name that help me but he was very helpful. Thinking about buying another vehicle from them.

Pretty good

Good

It was a water damage salvage title. Not willing to take the risk. They were helpful and honest. Responded quickly to inquiries.

Just contacted them about a car. They responded wuixkly

Went for prearranged test drive and was told by a very disinterested Vlad that since I wanted to go more than 5 miles, he would not allow me to take the car. EXTREMELY UNCOOPERATIVE!!!

Great

Answered questions honestly and in a timely manner.

Good deal

Nice dealer and honest. Thanks

The experience was good

I contacted this user through email. I was very happy with how quickly they replied, however I was disinterested after one salesperson's reply was both rude and degrading. This response was unnecessary and out of line, I will be purchasing my vehicle elsewhere.

They answered my questions - but wiht flood damage, I wasn't interested

Good. My question was answered very fast

They responded right away.

Great dealership!

Very Nice place with cheap but good car

Dealer did not respond after asking when I was available to make it in.

I called about the car and was told the manager was driving it so I couldn't see it. The next day was told it was in detail shop and unavailable. The next time was told it was at dealer's friends shop in Melrose Park. I made arrangements to see it there but it was not there. I called and they said driver took it to lunch. I waited and saw it. Driver said dealer was letting him drive it. He knew nothing about car. It has broken interior hood release handle, delaminating glove box door, missing TPMS in RF tire, missing trunk floor. Seems like they are not too motivated to sell. Strange way to do business.

Very honest and helpful.

Was very professional and honest about the condition of the car and gave me my options up front about financing, did not buy the car there due to my credit score, but will definitely consider in the future

It turns out I needed a 2014 not a 2013. They were quick to respond though

great enthusiam

Wish i could give negative grade to this dealer .. drove an hour to see a car when I had just spoke to them and they told me they had it when I show up the guy brings a total different car .. then says oh we just sold the other about an hour ago but that's when I had called to ck on it .. horrible service .. waste of time and money!!!!

No financing options. Cash only dealer. Perfect credit they let you finance 20% of total at maximum state approved interest rate 20-35% great inventory though.....

Responded quickly, I did not buy the car I looked at. There was a mechanical issue with it and the dealer both disclosed and committed to fixing it without me saying a word. I am somewhat mechanically inclined so I have an idea of what I'm looking at. If this dealer would focus on preparing their cars and better presentation they'd easily rate higher. They are on the right track.

So far I have only communicated thru e-mails (my choice). I give them 10 out of 10. Outstanding. Definetly recommend them. Thank you. My girlfriend and I are still thinking this out.

Cool communication. Mostly salvaged vehicles & rebuilt titles. Nice individual, just not worth the headache.

Seems this dealership sells primarily "Salvage" titled cars. This is not mentioned anywhere on their website but I began reading Yelp reviews. Cannot say with certainty this is the case with this particular vehicle but makes one question the integrity of the business.

After deciding against getting a car, the sales manager, Sebastian, texted me saying that he had $20,000 in discounts available to dole out TODAY. I responded saying I would be interested in hearing the offer. A sales person then connected me. When I asked her for their best price "out the door," she responded with a great price and even wrote "OTD" immediately after the figure. I got a co-worker to cover me at work, and called to confirm the price. I was then informed by Sebastian that the price was NOT as quoted (in writing) but that it was "$x plus plus plus.". Despite a written quote clearly stating an "out the door" price, the sales manger refused to honor it, instead offering a paltry few hundred dollars off of the price (after telling me he had $20,000 in discounts available TODAY). Definitely not a trustworthy dealership, take your business elsewhere.

Cars had flood damage also some been in accidents and they still tried to sell them to make a profit from people who did not know any better

Complete waste of time. You must make an appointment as this lot is loaded with cars.

Too many different explanations of why certain cars are have salvaged title and not upfront about the accident records on the cars

They stopped replying right after I asked that they reveal to me why the camaro I wanted had a rebuilt title. Tbh if your customer knows he's buying a rebuilt car you're more likely to sell it if they know and are OK with knowing what is wrong with it.

Emailed car was available, no other info. Reviews on dealer mentioned most car were repaired and the low price would indicate such.

Nice guy but, the car wasn't clean or detailed...

Took a while to get a general response.

Terrible experience, lied to my face about the vehicle. Very unprofessional. The cars are kept on the lot in poor condition. I would never suggest anyone to buy a vehicle from here.

Well to be honest salesman was all business answered some questions refused to answer some direct no frills thirty day 3 thousand mile warranty on cars that he stated were reconditioned entire lot no warranty if price negotiations take place over all I rate this location 3

got email have not gotten any further in our communications.

It is a salvage car. Price is on the higher end

good... Dealer.. He look for what u want..

Awful customer service when I walked in the red head girl was cleaning her spek wedding ring no hello & the so called owner was rude asking about credit score first he then said go look at the cars outside or online. I would never buy a car there

Very poor response . . asked if carfax report was available on the car I was interested in and received no reply to the question nor any info about the car at all. . in fact they stopped communicating after my initial inquiry. . with regards to the price of the car, when they say "it sounds to good to be true" seems to fit here. I did not persue, especially after reading other negative reviews that made them sound like a shady dealer.

Lady answers the phone and says "hello" I had to ask her was this a car dealership number right then I knew not to buy a car from them

The sales person clearly told us when we arrived the car was a salvage. Since we were still interested, he started it up for us (battery boost), and answered every question fairly. While this specific vehicle was not in the condition we were looking for, I would definitely keep KNB in mind in future.

These cars are all Salvage Title Vehicles...I ran the report filter with no frame damage and 1 or less accidents and it still came up....SCARY!

Called to come in and see car and the car was not working so the rep told me to not waste my time coming in. I appreciate this but why have a car on the site for sale when the car is not working makes me very leary to buy from them at all.

Car had wrecked title, offered considerably less than book value for my trade in.

Very Good

Excellent treat and they answered all my questions and after my driving test I get the car

Had the answers just couldn't work a deal.

dealer would not answer my question in regards to vin number. Number posted on the web site was not valid

Did not want to provided the carfax but after questioning did admit to significant damage.

Yes, contacted but did not receive information

all vehicles are well priced until you find that they all have issues with the titles. which they do not try to hide

Worst dealership ever! The cars were parked four deep and we couldn't test drive the car we wanted because it was parked behind a car that couldn't be started. All the cars needed to be jump started with a portable battery and they were all buried under snow. Aweful!!!

Responsive,no pressure.

After checking the vin# I realized that the car I was interested in was a salvage. However, there was no mention of that in the ad. This was a deal breaker for me.

good

No sales help cars not like add not worth the trip

Car advertised had a flooded rebuilt title, but wasn't advertised as such. As listed features of car that didn't exist for that particular model. Salesman lied about previous damage when asked, but I was able to confirm full details once I pulled a Car Fax report. I would avoid this place like a plague. Honesty is not the best policy here!

It was great!

I lover the car, had a great experience. Only one problem got a flat tire on the way home two bad rear tires. He said changed the front not the back sat on the side of road for an hour waiting on toe truck.

Cars are horrible, filthy filled with cobwebs and they aren't taken care of. I was expecting more, the car was a mess and had to be jump started since it's been sitting in neglect for so long , the service wasn't too good either

Buyer beware!!! Didn't answer questions I had sent. They didn't send a Carfax report. Found out that they buy wrecked autos and fix them up and resell them yet won't help you get a Carfax report. Rude when I asked for the report. I would consider this car dealership to be deceptive!

Called about the vehicle and was told it had never been in an accident. When we arrived, the vehicle had obviously been in an accident and so had all the others on the lot.

Requested contact for information on 2011 Jaguar XF and receieved no response. Requested CarFax via the website selection and was told they do not provide any CarFax reports. Assume it is a scam.

They quickly sent a brief response. Would have appreciated some more information as to why their price was vastly different than others.

Didn't buy , quick response back .

Contacted my within 24 hours answered all my questions promptly.

car was as described. good price

Most of the cars i seen had been wrecked before and had been thrown together hoods fenders and lughts not straight engine didnt sound bad

After contacting me initially through email in response to me asking for a carfax report they told me "we don't offer Carfax reports." I followed up with a few questions regarding the vehicle based on pictures and the carfax report which I had to pay for myself. The vehicle has had undercarriage damage before which I inquired about. 2 weeks later, no response still. I've sent several emails and even sent another inquiry directly from their own website, whenever I call I get either a fax line or it goes to their voicemail which is always FULL (obviously they never check it)! BUYER BEWARE! These guys are full of it.

Same thing u cam no body answered the phone, made the drive to the dealer to find poor service..

emailed them and received a return email that said the auto was still available. Never was I asked if I wanted to come see it or what I was looking for, nothing.

Cars are dirty, not organized at all, ignorant employee

Only stocks salvage cars

fast reply AAAA

Transmission was bad and he failed to put all the issues on the page before I drove an hour to look at the car. The price was different than on the page as well. The dealer was texting the entire time, couldn't provide a carfax or answer many of my questions. The cars gas light was on during test drive. He popped the hood and just walked away. Would never buy any car from there. Waste of time. Joke of a car dealership.

Asked for a carfax of BMW didn't reply so I search myself only to find out it was a salvage car.They need to advertise the vehicle as a rebuild instead of posting it as just used!!!

I was initially told by the dealer that the car had minor repairs (6k only bumpers and no air bags) but after looking up the car in CarFax, I found it was a total loss!

Vin# was worthless that was stated in Ad. Not interested in that car.

good

Very patient and understanding

Terrible experience, no class and most of all they sell brutal cars. Most of there cars have been totaled in some kind of accident and is pieced together.

Interested.

Got right back in touch on vehicle I inquired about.

Dealer contacted me probably in answered many questions. He told me the car was clean title no accidents. When I asked for a video walkaround of the car his communications stopped. I ran a Carfax on the car and found out it had been a total loss previously. I was disappointed in dealer and had no interest in car after that. Bought the same model car from different dealer.

Sent a number of different options but I decided that it was too far for me to drive.