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Johnson Lexus of Raleigh
About Us
If you are ready to buy your next car from a locally owned and operated dealership that invests in your community, cares about you as a neighbor and will treat you like a guest in their home - visit Johnson Lexus! We are changing the way cars are bought and sold by offering fair pricing in a hassle-free, no-pressure manner. We respect your time and offer an online purchase experience as well. Come see why thousands of people have chosen Johnson Lexus of Raleigh!
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Today 9:00 AM - 7:30 PM (Closed now)
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5839 Capital Blvd
Raleigh, NC 27616
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Dealer Reviews
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Feb 12, 2026
Answers quickly and follow up was great. I didn't purchase the vehicle but Todd was very helpful.
Feb 13, 2026
Response from current dealership:
Justin, it means so much to us to see your kind words for Todd! Thanks from the team at Johnson Lexus of Raleigh.
Jan 25, 2026
Bait and switch tactics used.
Salesperson gives you one price in writing — car gurus price is the same but then the general manager says that it’s $3000 more -I would never ever purchase a car from this dealer. Very dishonest
Jan 27, 2026
Response from current dealership:
Gail, this is concerning feedback to receive, as we expect our guests to receive communicative and honest service. We would like the opportunity to address this feedback directly. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com. Thank you.
Oct 3, 2025
My experience was satisfactory. The staff were courteous and professional. A very good team.
Oct 6, 2025
Response from current dealership:
Thanks so much for the review. We look forward to your next visit to Johnson Lexus of Raleigh!
Sep 9, 2025
Response from current dealership:
Thank you for sharing your experience, Richard! We are happy to hear that our team was responsive, and please be in touch if there is anything else we can do for you.
Aug 14, 2025
Good people. Very happy with my purchase.
Aug 19, 2025
Response from current dealership:
Mahwish, thanks so much for the 5-star review of Johnson Lexus of Raleigh!
Did not make a deal with them, but they were
extremely professional and easy to work with. I highly
recommend
Jul 11, 2025
Response from current dealership:
Thank you for bringing this to our attention. We are very sorry for the lack of communication you have received from our team and we would like to connect you with upper management as soon as possible. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com. Thank you.
Feb 23, 2025
Response from current dealership:
We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Johnson Lexus of Raleigh Team
Courteous, consistent, and professional. Prompt in responding to my questions online and in person. I would highly recommend.
Feb 17, 2025
Response from current dealership:
Joyce, thank you for recommending Johnson Lexus of Raleigh! We're delighted to hear that our team provided courteous and professional service both online and in person. We appreciate your support!
Jan 27, 2025
Vehicle listed wasn’t available. Sales person wasn’t very helpful.
Jan 28, 2025
Response from current dealership:
Adrienne, we apologize for any miscommunication regarding our available inventory. Providing each customer with a 5-star experience is always our priority; if you're open to giving us another chance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com so we can further assist you. Thank you.
Dec 5, 2024
Great
Dec 6, 2024
Response from current dealership:
Thanks for the great review of Johnson Lexus of Raleigh!
Very professional. Very helpful. Was willing to go above and beyond to get me the car I wanted
Oct 25, 2024
Response from current dealership:
Archie, thank you for leaving Johnson Lexus of Raleigh a five-star review! We are happy to hear our team was professional. Congrats on your new ride!
Oct 24, 2024
Response from current dealership:
Thanks for the 5-star review. We hope to see you again at Johnson Lexus of Raleigh!
Sep 9, 2024
Response from current dealership:
We are grateful to have earned your loyal business here at Johnson Lexus of Raleigh. Thanks for your support, and see you next time!
They were very prompt in their response.
Very informative and knowledgeable about their vehicles, and in my personal opinion, they go above and beyond, to work to get you the best deal possible.
Jul 23, 2024
Response from current dealership:
We're delighted to hear that our team at Johnson Lexus of Raleigh provided prompt and knowledgeable service. Thanks for sharing your positive experience with us!
May 20, 2024
Response from current dealership:
Thank you for leaving Johnson Lexus of Raleigh a five-star review! We are happy to hear you had a positive experience.
Apr 8, 2024
Response from current dealership:
Thank you for your 5 star review! If there is anything we can do to further assist you, please let us know.
Show older dealer reviews 173
Feb 13, 2024
Awesome, I received great service. Michael Davis gave me and my wife excellent service from the time he spoke with me on the phone until I drove my new Vehicle off Johnson Lexus dealership. I took my two sisters with me to drive my Lexus ES 350 home for me and while they were there with me they was treated great as well. Johnson Lexus had snacks and drinks to satisfy our appreciates until we were able to get a meal later . I had a great experience.
Feb 13, 2024
Response from current dealership:
Thank you for sharing your great experience with us. We hope you continue to enjoy your new ES 350!
Jan 23, 2024
Response from current dealership:
Thank you for your 5 star review!
Dec 14, 2023
Response from current dealership:
Thank you for your great feedback. We look forward to serving you again at Johnson Lexus!
Dec 13, 2023
Fabulous experience, the best I have ever had in acquiring cars for over 60 years. I would
highly recommend them to anyone. Great sales experience, no pressure, very attentive,
answered all of my questions promptly and the acquisition of the vehicle was smooth and
they were very attentive to make sure I was satisfied with my purchase.
Dec 14, 2023
Response from current dealership:
Thank you for your 5 star review, Jeff! We are happy to hear you had a wonderful experience with our team at Johnson Lexus. If there is anything we can do to further assist you, please let us know!
Oct 15, 2023
We negotiated some and agreed on a price and I made the purchase. Kenneth (salesperson) and Jackson (manger) were easy to work with and professional. I highly recommend.
Oct 17, 2023
Response from current dealership:
Thank you for your great feedback! We are glad you enjoyed your car buying experience with us!
Sep 21, 2023
Response from current dealership:
Thank you for your kind words! We are happy to hear you had a 5-star experience at Johnson Lexus.
From start to finish everyone that I came in contact with at this dealership was very helpful and courteous. Everyone was eager and willing to make sure everything went perfect with my purchase of this car.
Sep 6, 2023
Response from current dealership:
Thank you for your wonderful feedback! We are happy to hear you had a 5-star experience at Johnson Lexus.
They contacted me, we're going to give me an acceptable amount for my trade and had the deal worked out with a credit union. A man that was IN the dealership however, bought the car, even though I had been speaking with the salesman all day on the phone, and was ready to put a deposit down and pick the car up.
Aug 8, 2023
Response from current dealership:
Thank you for your review. We appreciate the opportunity to assist you with your vehicle search and are sorry that the vehicle you were interested in became unavailable. If there is anything we can do to further assist you, please let us know.
Jun 4, 2023
Response from current dealership:
Thank you for your 5 star review! We look forward to serving you again at Johnson Lexus.
Nov 22, 2022
Response from current dealership:
Thank you for your 5 star review!
Aug 3, 2022
Response from current dealership:
Thank you for your 5 star review! We are glad you enjoyed your experience with our team at Johnson Lexus.
Travis Howard provided exceptional customer service and was a pleasure to work with during
the process.
I truly recommend this dealership and make sure to ask for Travis Howard!!
Mar 31, 2022
Response from current dealership:
Thank you for your 5 star review! We are glad you enjoyed your experience with our team at Johnson Lexus.
Feb 18, 2022
Response from current dealership:
Thank you for 5 stars! If there is anything we can do to further assist you, please let us know.
Jan 3, 2022
Response from current dealership:
Thank you for your 5 star review!
Oct 17, 2021
good
Oct 18, 2021
Response from current dealership:
Thank you for your 5 star review!
Sep 8, 2021
Response from current dealership:
Thank you for your 5 star review!
Aug 30, 2021
Response from current dealership:
Thank you for your 5 star review! If there is anything we can do to further assist you in your vehicle search, we would be happy to help.
Jun 15, 2021
Great communication
Jun 15, 2021
Response from current dealership:
Thank you for your 5 star review!
May 27, 2021
Response from current dealership:
Thank you for your 5 star review! We are happy to hear you had a great experience with our team at Johnson Lexus. We look forward to serving you again!
Apr 11, 2021
Outstanding!!
Apr 12, 2021
Response from current dealership:
Thank you for your 5 star review!
Feb 19, 2021
Very knowledgeable and helpful Sales and Leasing Associate. Hassle free and tentative
follow up on satisfaction with the purchase and process.
Mar 17, 2021
Response from current dealership:
Thank you for your 5 star review! We are happy to hear you had a great experience at Johnson Lexus.
Feb 7, 2021
Very helpful in helping me make a decision, although I have not yet made a decision among the dealers you referred to me. Thanks to CarGurus for this great new way of purchasing vehicles.
Feb 8, 2021
Response from current dealership:
Thank you for your review. We appreciate the opportunity to assist you with your vehicle search. If you need any further assistance, please let us know!
Feb 1, 2021
Response from current dealership:
Thank you for your 5 star review!
Jan 15, 2021
Responded to a carfax request, but ended up going elsewhere. I did appreciate the response.
Jan 18, 2021
Response from current dealership:
Thank you for your 5 star review! We appreciate the opportunity to assist you during your vehicle search. Please let us know if there is anything else we can do to further assist you.
Jan 9, 2021
Great
Jan 11, 2021
Response from current dealership:
Thank you for your 5 star review, Ross!
Jan 1, 2021
Good staff with prompt responses.
Jan 3, 2021
Response from current dealership:
Thank you for your review! We are glad you enjoyed your experience with our team at Johnson Lexus.
Johnson Lexus IS GREAT!!! They treat you very well. They are very detailed about all the transactions involving buying a car. I would highly recommend this dealership.
Nov 9, 2020
Response from current dealership:
Thank you for your 5 star review! We appreciate you taking the time to share your experience with us.
Nov 2, 2020
Response from current dealership:
Thank you for your 5 star review!
Oct 18, 2020
Response from current dealership:
Thank you for your 5 star review! We are glad you enjoyed your experience at Johnson Lexus.
Sep 19, 2020
Excellent dealership.
Sep 21, 2020
Response from current dealership:
Thank you for your 5 star review!
Sep 16, 2020
Dealer responded. Warranty prices were the
most expensive of any dealers selling Land
Rovers and Land Rover dealer locations.
The vehicle showed as sold and then
reappeared suddenly for sale due to an
unknown reason. Their customer service
follow up was brash and Iâll-mannered.
Sep 18, 2020
Response from current dealership:
Thank you for your feedback. We appreciate the opportunity to assist you in your vehicle search. If you need anything further assistance, please contact ahaddock@johnsonautomotive.com.
Sep 10, 2020
Response from current dealership:
Thank you for your 5 star review! Please let us know if there is anything we can do to assist you in the future.
Johnson Lexus of Raleigh is one of the best dealerships I've had the pleasure of working with. Eb hit it out of the park! I needed a vehicle immediately and was passing through the area to purchase a vehicle in Charlotte. I found a vehicle online at Johnson Lexus I
thought I'd like to test drive. Eb came in very early, got the paperwork, keys, and car ready for my arrival; the shop wasn't even open yet! In no time I was test driving what was soon to be my next vehicle. The whole process was handled so efficiently and was made simple. I was treated with the utmost courtesy and respect; it was refreshing. No high pressure sales tactics or attempts to sell me things I didn't need. From sales to financing, they listened to my needs and worked with me to get me the best deal for me, beating the interest rates of my bank. I would definitely purchase from Johnson Lexus in the future. Worth the drive . One happy customer!
Sep 8, 2020
Response from current dealership:
Thank you for your 5 star review. We are happy to hear you enjoyed your experience with our team. Welcome to the Johnson Lexus family!
I called JL but the person who emailed was not available...I spoke with another representative who stated the vehicle had may have sold but he would check..
That representative had the original representative that had emailed me call me back to let me know it was sold.
The new rep sent more comps the pricing was good but I changed my mind on the interior and I think the salesman got tired of me after several text and 2 phone calls and stop responding....However for 50K I think I can change my mind as often as I wish.... For a Lexus dealer I felt like I was dealing with a corner lot car salesman...so we did 't make a deal...unfortunately....
Aug 19, 2020
Response from current dealership:
Thank you for reaching out. This certainly does not reflect the standards we hold ourselves to and we apologize. We have shared your comments and our sales manager has let us know he has been in touch. Please let us know if there is anything else we can do to further assist you.
Aug 18, 2020
Very prompt, & gave me all info. I needed! Thanks!
Aug 18, 2020
Response from current dealership:
Thank you for your 5 star review, Rebecca!
Jul 12, 2020
Great. Bought the car!!
Jul 14, 2020
Response from current dealership:
Thank you for your 5 star review. Enjoy your new car!
Jul 8, 2020
Salesman Dashiel Boye was excellent. Professional, honest and responsive. Working with him
was a pleasure and I really wanted to purchase from him but the car was not exactly what I
wanted. However I would encourage anyone in the market for a Lexus to ask for him. Truly a
pleasure!
Jul 13, 2020
Response from current dealership:
Thank you for your 5 star review! We are glad you enjoyed your experience at Johnson Lexus.
Jun 29, 2020
This was the best experience I have ever had in buying a car. Matt from the dealership called within minutes of me leaving a message. Told him when I was coming in had the car pulled up front and ready to go. Talked about buying car and gave me above book on my trade nice deal wish all dealers where like this
Jul 1, 2020
Response from current dealership:
Thank you for your review! We are so happy to hear you had a great experience at Johnson Lexus.
Jun 11, 2020
Response from current dealership:
Thank you for your kind words! Please let us know if there is anything we can do to further assist you.
Jun 9, 2020
Response from current dealership:
Thank you for 5 stars!
Jun 2, 2020
I had a great experience with Johnson Lexus from beginning to end! The dealership is a hour and half drive away from where I live so I inquired on line. Sergio was very helpful answering my questions and sending pictures of the vehicle. We set up my appointment to see the vehicle and test drive it. Sergio was off that day so Rhodney assisted me. Overall it was a pretty smooth process. Ian, the finance manager did a great job as well.
Jun 9, 2020
Response from current dealership:
Thank you for your review! We are happy to hear you had a great experience at Johnson Lexus. Please let us know if there is anything we can do to further assist you.
Awesome experience......Salesman Chris was very knowledgeable about the vehicle that I chose, all of my questions and concerns were answered thoroughly. He even sanitzed everything before I touched it(steering wheel, gear shift, seats); even down to the ink pen for me to sign the papers. I also received a lot of valuable education from the finance manager as he explained warranty and insurance differences. He even noted that I am a nurse and thanked me for my services and engaged in a conversation about working as a nurse. I really felt at home it was like my own family was helping me get the car of my dreams. I am so happy God drove me to this dealership. I have and will continue to recommend this dealership to anyone looking to purchase a vehicle. They go above and beyond even during the pandemic that we are currently in, they honestly care and it shows. Another thing this may be small but they even found me a charger to charge my cell phone.
Jun 9, 2020
Response from current dealership:
Your kind review has made our day! We appreciate you sharing your experience with us. We look forward to serving you again at Johnson Lexus.
May 26, 2020
Response from current dealership:
Thank you for reaching out and letting us know. We would love to connect you with our sales manager. To share details about your visit and your best contact info, please email ahaddock@johnsonautomotive.com.
May 6, 2020
Response from current dealership:
Thank you for your review! We are glad you had a great experience at Johnson Lexus.
Apr 26, 2020
They contacted me and the experience with them was unique
Apr 30, 2020
Response from current dealership:
Thank you for your review, Diane! We would love to know what could have made your experience 5 star. If you'd like to share further details about your visit, feel free to contact ahaddock@johnsonautomotive.com.
My car buying experience was excellent. Travis was outstanding, he had everything ready when I arrived at the dealership. Eric was exceptional in going over the details and functions of my new vehicle . Fadi in finance was sterling in expediting the last step in my purchase. My visit at Johnson Lexus of Raleigh was flawless.
Thank you
Apr 6, 2020
Response from current dealership:
Thank you for 5 stars, Denise! We are thrilled to hear you had a great experience with our team. We look forward to serving you again.
Dashiel was amazing. He was quick and extremely kind and patient with my situation. He knew what he was doing and had an honest vibe. I had a great experience here. Thank you!
Mar 10, 2020
Response from current dealership:
Thank you for 5 stars! We are so glad you had a great experience at Johnson Lexus. We look forward to serving you again.
Mar 1, 2020
Very helpful p
Mar 6, 2020
Response from current dealership:
Thank you for your 5 star review!
Oct 31, 2019
Everything went well. Was able to agree on a price and did everything they promised and they even deliver vehicle to my home.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review, Tim! We are so happy you had a great car buying experience with Johnson Lexus.
Oct 30, 2019
Response from current dealership:
Thanks for the feedback! We appreciate the opportunity to serve your automotive needs.
we did the deal, got the trade in value for my car, was told to go to lunch while they
cleaned the car, came back in an hour then waited 2 hours in the show room doing
nothing!! no one offered to show me all the cool stuff on the vehicle, the finance guy finally
took me to his office only to grill me about vehicle warranties and tried to sell me a
warranty. It was endless all i wanted to do was write a check for the balance and head
home which is over an hour away. In what should have taken less than 2 hours for a cash
sale, turned into 5 hours. we ended up in 5 oclock traffic. Love the car though
Sep 24, 2019
Response from current dealership:
We take our guests' experiences very seriously and have shared your comments with our Director of Finance. Thank you for sharing and helping us improve. We are happy you are enjoying your new vehicle.
Sep 22, 2019
Salesperson responded in a timely when I requested a test drive. He was very professional and did not pressure us into buying.
Sep 23, 2019
Response from current dealership:
Thank you for sharing your great dealership experience, Lisa!
Very helpful and courteous sales staff. Provided every
bit of information I requested. They even sent me a
personal email notifying me when the car sold later in
the day of our correspondence.
Aug 26, 2019
Response from current dealership:
It was our pleasure to assist you!
Aug 14, 2019
Called the dealership about the vehicle. Was told 2 other people had first rights to the vehicle even though no deposit or papers had been signed. Never heard back from the dealership so I called the dealership only to learn the first person decided he didn't want the vehicle and the second potential buyer low balled an offer. I wasn't impressed
Aug 15, 2019
Response from current dealership:
We take our guests' experiences very seriously and have shared your comments with our Sales Manager. Thank you for sharing and for helping us improve.
Jul 31, 2019
Did not buy 2017 LS but did buy 2016 LS very happy with service I had at the dealership.
Aug 6, 2019
Response from current dealership:
Thank you! We hope you are enjoying your LS.
Expensive but one of the very best buying experiences. Great people to work with,
particularly Jackson in Internet sales.
Aug 5, 2019
Response from current dealership:
We appreciate your feedback. Thank you for choosing Johnson Lexus of Raleigh!
Jul 20, 2019
Fabulous
Jul 23, 2019
Response from current dealership:
Thanks, Timothy!
Jul 20, 2019
Rep (Rodney Hunt was very responsive and helpful.
Jul 23, 2019
Response from current dealership:
Thank you for taking the time to share your great experience with Rhodney and Johnson Lexus of Raleigh.
Johnson Lexus of Raleigh made buying my car a great experience. The salesman, Roy Twisdale was wonderful to work with & did a fantastic job. The dealer responded to my inquiry quickly & efficiently. The car was clean & ready for a test drive when we arrived at the dealership. I would definitely recommend this dealership to anyone looking to buy a new car.
May 22, 2019
Response from current dealership:
Thank you for taking the time to share your great purchasing experience. We appreciate your recommendation and look forward to seeing you again!
Apr 11, 2019
Response from current dealership:
Thank you so much for your review! We truly appreciate the opportunity to serve your automotive needs.
Mar 17, 2019
Very professional & helpful!
Mar 19, 2019
Response from current dealership:
Thank you for choosing Johnson Lexus of Raleigh!
Mar 5, 2019
Great dealership! Very professional. Even had a big red bow and my name on my car when I got there! Love my car! Roy was great to work with! Would definitely return for the next vehicle.
Mar 14, 2019
Response from current dealership:
Thank you for your review. It was our pleasure to assist you!
Mar 4, 2019
Response from current dealership:
Thank you for choosing Johnson Lexus of Raleigh!
Love this dealership everyone was so courteous. Travis Howard was fantastic! Travis was knowledgeable, professional and helpful. Travis didn’t pressure or fast talk me like other salesmen I’ve encountered. I traveled from Winston Salem to Raleigh to buy my car from them. Execellent customer service! I ❤️ my new Lexus‼️
Feb 28, 2019
Response from current dealership:
Thank you for making the trip to come see us! It was our pleasure to assist you.
Jan 4, 2019
Response from current dealership:
Thank you for continuing to choose Johnson Lexus of Raleigh!
Dec 5, 2018
Very professional and followed up on all questions. No hassles
Dec 6, 2018
Response from current dealership:
Thank you for your review. It was our pleasure to assist you!
Nov 17, 2018
Very responsive. Just went another direction
Nov 19, 2018
Response from current dealership:
Thank you for your review, Mark. We appreciate your consideration.
Nov 2, 2018
Response from current dealership:
Thank you for the 5 stars!
Oct 8, 2018
Response from current dealership:
Thank you for sharing your great experience.
Oct 8, 2018
Response from current dealership:
Thank you for your review.
Oct 4, 2018
Excellent and friendly service! Great vehicle at an unbeatable price! Highly recommend this dealership to anyone.
Oct 8, 2018
Response from current dealership:
Thank you for your wonderful review, Danielle. We appreciate your recommendation.
Aug 31, 2018
The entire experience is 5 star positive. These are the best people ever to do business with always. Thank you.
Sep 4, 2018
Response from current dealership:
Thank you, Steven. It was our honor to assist you!
Aug 13, 2018
Great experience! Thanks to my great salesman Ali Fathullahzdeh! He
went above and beyond to make sure I was happy! And thanks to the
finance manager Zack Griffith, who made signing the paperwork
painless.
Aug 16, 2018
Response from current dealership:
Thank you for your kind words about our Johnson Lexus team!
Aug 13, 2018
The experience was great. Chris Lawrence was awesome. Everyone was very friendly and helpful. They treat you like part of the family. Johnson Lexus knows customer service. I highly recommend them
Aug 16, 2018
Response from current dealership:
We are proud to have you as a member of our family, Janice!
Aug 9, 2018
Contacted me right away,but it had been sold .They reached out later to
try to find what I was looking which was very professional, bought one
out of state but am taking It there for service. Perfect,thanks
Mark
Aug 13, 2018
Response from current dealership:
Thank you for trusting us with your Lexus service, Mark.
Always a pleasure to work with Johnston n Lexus. No other dealership can touch their genuine customer service. I will always be a loyal customer. Wish they had a Porsche dealership.
Aug 2, 2018
Response from current dealership:
Thank you for your loyalty! And we have a Porsche dealership in Annapolis, M.D.-let us know if we can assist you!
Jul 28, 2018
Very profeasional and followed up in a very quick manner. Could not get to the price I needed to be at to purchase.
Aug 1, 2018
Response from current dealership:
Thank you for taking the time to share your experience, Anthony.
Great experience dealing with Roy. The LX570 was exactly as described. Johnson Lexus made purchasing from out of state easy. Highly recommend.
Jul 25, 2018
Response from current dealership:
Thank you for taking the time to share your great experience.
Jul 25, 2018
Response from current dealership:
Thank you, Kevin.
Jul 19, 2018
Awesome experience. There were no high pressure sales tactics. They explained every aspect of the car patiently. Highly recommended!
Jul 25, 2018
Response from current dealership:
Thank you for your recommendation!
They call back but are a bit insistive even if they don't have a car for you to buy.. If you contact them about a vehicle, they start to call back about others. In particular trying to get me into other name brands or options. This could be helpful but can be a bit annoying because they then hand you off to another sales person. Typical auto sales tactic dating back to at least the 70's.
Jul 25, 2018
Response from current dealership:
We are consistently striving to create a better experience for each of our guests and value feedback like yours.
Jul 25, 2018
Response from current dealership:
Thank you for your feedback.
Jul 3, 2018
Response from current dealership:
Thank you for sharing your great experience with us!
Jun 2, 2018
Lexus dealer is pretty nice and I got a great deal.the whole process is
smooth.
Jun 6, 2018
Response from current dealership:
We are happy to hear about your great experience. Thank you for the review.
May 30, 2018
I bought the car!
May 31, 2018
Response from current dealership:
Thank you for choosing Johnson Lexus of Raleigh!
Apr 29, 2018
I made an appointment to see a used car. When I arrived, the salesman
apologized because someone was back with intent to purchase it. They
did send an email, but I was already on my way so I didn't see it. They
looked up their inventory and found one that met all my expectations and it
was even less expensive than the original car. This was on a Saturday so
they were very busy. I first contacted them the same morning. They were
very responsive. The service was excellent and everyone was friendly.
The only negative is that since they were so busy, it took much longer than
I expected. I was paying cash, took a quick test drive and started the
purchase process. From start to end was a little over 2 hours. I definitely
recommend them and will see them the next time I'm in the market for a
car.
Apr 30, 2018
Response from current dealership:
Thank you for the opportunity to assist you, Brian. We appreciate your recommendation.
Apr 24, 2018
I found a pre-owned vehicle on Carguru's at 11 pm on Tuesday night, sent an email to see if it was still available and was contacted the next morning by my salesman, Travis Howard. I sent him some pictures of my trade (I live out of town) and he sent me an agreeable number for it without any need for negotiation. When I got to the dealership, Travis had the vehicle ready to go and although I was nit picking the crap out of a few cosmetic issues, Travis was very patient and promised in a "We Owe" to fix the majority of them. Greg came out to see what reservations I had about the vehicle and talked me through them without applying any pressure tactics. Jessica, the finance officer was equally as professional, very efficient and didn't pressure me to finance through them. It was easily quickest I've ever bought a car and I will absolutely use them again. Travis is a phenomenal salesman and I highly recommend him and the rest of the Johnson Lexus team!
Apr 30, 2018
Response from current dealership:
Rich, thank you for sharing your great experience with the Johnson Lexus of Raleigh team. We appreciate your recommendation.
Mar 31, 2018
great experience would recommend my friends and family.
Apr 16, 2018
Response from current dealership:
We appreciate your recommendation.
Apr 16, 2018
Response from current dealership:
Thank you for your review! Let us know if we can do anything else.
Mar 14, 2018
Very good experience with them. They have very nice cars. Sergio helped me with a car and was very professional. I bought a 2007 RX350 and I'm very happy with this high quality car. Thanks. Joe
Mar 21, 2018
Response from current dealership:
We appreciate your review, Joe. Enjoy your RX!
Mar 3, 2018
Awesome customer service.
Mar 21, 2018
Response from current dealership:
Thank you, Shirley!
Mar 5, 2018
Response from current dealership:
Thank you!
Great experience! From my initial contact to delivery we couldn’t have been more pleased with the Johnson Lexus team. The were knowledgeable about the vehicle for sale, open to negotiation on price, and accommodating on delivery. New or used their service is without peer. I already made at least one referral.
Mar 5, 2018
Response from current dealership:
Thank you for taking the time to tell us about your great experience. We appreciate your recommendation.
Feb 19, 2018
Great communication!
Feb 26, 2018
Response from current dealership:
Thank you for taking the time to leave a review, Doug!
Feb 8, 2018
Response from current dealership:
Thank you for your review.
Feb 2, 2018
Good
Feb 8, 2018
Response from current dealership:
We appreciate your feedback.
Feb 2, 2018
Response from current dealership:
We appreciate your feedback.
Jan 20, 2018
Great experience!
Jan 30, 2018
Response from current dealership:
Thank you!
We checked many cars with many dealers. At Johnson Lexus We were hosted by Mr.Travis he gave us time to check the car let us drive the car to highway. We negotiated n got good deal. It was quick and fair deal according to car market value.
Jan 15, 2018
Response from current dealership:
Thank you for taking the time to tell us about your great experience! We appreciate your review.
Jan 15, 2018
Response from current dealership:
We appreciate your feedback.
Dec 28, 2017
Response from current dealership:
Thank you for your review!
We spent quite some time asking questions about the car and we got very
quick and direct responses to our questions. We did end up buying our car at
this dealership even though it was 1000 miles from our home. We were well
taken care of.
Dec 28, 2017
Response from current dealership:
Thank you for making the trip to come see us! We hope you are continuing to enjoy your new car.
Dec 18, 2017
I did purchase the car. Overall the experience was good. The only issue is
the purchasing process. I spent several hours at this location before the
purchase process was complete. At a separate location, the purchasing
process was approximately an hour.
Dec 28, 2017
Response from current dealership:
We appreciate your feedback, Andrew.
Dec 12, 2017
Excellent
Dec 28, 2017
Response from current dealership:
Thank you, Joy!
Dec 5, 2017
Response from current dealership:
We love you too, Shannon! Thank you for your review.
Oct 23, 2017
Amazing dealership,no haggling,by far best car buying experience ever!
Oct 23, 2017
Response from current dealership:
Thank you so much for the 5 star review!!! We greatly appreciate the opportunity to serve your automotive needs. Welcome to the Johnson Automotive family!
Oct 5, 2017
They were very responsive and helpful
Oct 25, 2017
Response from current dealership:
Thank you for your review, Kendal!
Easy to work with. Purchased a car from them. Would be a 5 except it was a bit of a cluster getting a second key made so I could leave.
Oct 4, 2017
Response from current dealership:
We appreciate your feedback.
Responded promptly, went to the car to take pictures I asked for and answered questions I had, in minutes. I didn’t make an appointment because the car didn’t have specific features; however, the responsiveness and willingness to help was appreciated.
Oct 4, 2017
Response from current dealership:
Thank you for taking the time to tell us about your experience. Please let us know if we can assist you in the future.
Sep 1, 2017
Good
Sep 7, 2017
Response from current dealership:
Arthur, Thank you so much for the 5-Star review. We greatly appreciate the opportunity to serve your automotive needs!
Sep 1, 2017
Grest dialogue- professional- respectful - will consider dealership in future
Sep 1, 2017
Response from current dealership:
Thank you so much for the positive review. We look forward to assisting your future automotive needs.
purchased this auto. Great experience and customer service. Car for my son. I appreciate the time they spent with him
Sep 1, 2017
Response from current dealership:
We value your business and truly appreciate the positive review. It's an honor to serve your sons automotive needs. Welcome to the Johnson Automotive family.
Jul 31, 2017
Jay and Jackson were pleasant to deal with...not pushy. I feel like I got a good deal and they made money, as well...which is really the best you can hope for.
Aug 1, 2017
Response from current dealership:
Philip, thank you so much for the positive review! We truly appreciate the opportunity to assist you with your automotive needs.
Jun 13, 2017
Sales people are very professional. But price wise, theirs is higher than other dealership.
Jul 13, 2017
Response from current dealership:
We appreciate your feedback, Bea.
May 9, 2017
Great, very professional.
Jul 13, 2017
Response from current dealership:
Thank you, Bob!
Apr 21, 2017
I was treated very kindly. The staff was very professional.
Jul 13, 2017
Response from current dealership:
Thank you for taking the time to write a review, Ronald!
Mar 24, 2017
My experience was great. I purchased the car and it was delivered to my
home in south Ga 3/17/17. When the car arrived it had 19500 miles on
it,was full of gas,clean and looked new.The driver Mr Moss explained all the
functions and answered all my questions.
Apr 3, 2017
Response from current dealership:
Thank you for your review, Jack!
Mar 7, 2017
Good communication!
Mar 14, 2017
Response from current dealership:
Thank you, William!
Very prompt response to my internet inquiry. Scheduled a test drive that
sync'ed with my calendar. Sales rep listened to my questions; provided
excellent information; and complied with various requests. No pressure to
make the purchase. Price was fair. Overall, a top-notch experience.
Mar 14, 2017
Response from current dealership:
Thank you for taking the time to tell us about your great experience!
Reply was quick and timely. Professional yet affable manager, sales rep,
and finance manager.Great experience...I purchased the car
Feb 13, 2017
Response from current dealership:
Thank you for your review! We hope you are continuing to enjoy your Lexus!
Feb 9, 2017
Sergio was a informative and thoughtful salesman. Thomas (finance) and Jackson (internet sales) were great help in helping take care of the particulars. Thanks to all.
Feb 13, 2017
Response from current dealership:
We appreciate your review, Edgar!
Feb 9, 2017
So far, so good, Jay Dyer is the salesman that I spoke with and is very courteous and easy to talk to and work with. May be purchasing from them in the near future...
Feb 13, 2017
Response from current dealership:
Thank you for telling us about your great experience with Jay, Joshua!
The only thing i would say that was a negative about my experience
with Johnson Lexus of Raleigh is that when they delivered the vehicle it
had 28,600 miles on it instead of the 27,434 that they had posted in
their advertisement on their web site and on car gurus web site.
Although they did drive the car to me which was a 300 mile journey. So
that would make it a 900 mile discrepancy, which is still quite a lot of
miles. Other than that one misleading remark they were a very good
dealer to do business with. The condition of the car was exactly as the
salesman said. We are very pleased with the entire buying experience.
Feb 13, 2017
Response from current dealership:
We appreciate your feedback.
Dec 22, 2016
Excellent!!!
Feb 13, 2017
Response from current dealership:
Thank you for the 5 stars, Gabriel!
Well worth a 200 mile drive! My salesman, Chris Lawrence,
contacted me promptly after my inquiry. When I asked about the
vehicle, he walked from his office out to the vehicle and gave
me a detailed, personal description of the car. In fact, he texted
me close-up photos of my areas of interest! I made him an offer
that day with full confidence that the car was just as he
represented. I was not disappointed. The dealership provided
me the best car delivery I have experienced, complete with a
big red bow on the car and a gift box inside full of gourmet
goodies. I received a thorough orientation on my vehicle
explaining how each button and system worked. Great job,
guys. Classy operation!
Feb 13, 2017
Response from current dealership:
Thank you for making the trip to come see us! Enjoy your new Lexus!
Dec 8, 2016
I had a great experience during the entire process of purchasing my new vechile. They truly care about their customers.
Feb 13, 2017
Response from current dealership:
Thank you, Jeff!
Dec 4, 2016
After never purchasing a vehicle using online methods, I was contacted immediately the next morning and received excellent service. I had a friend who lived near the dealership stop by and inspect/test drive the car and he was treated well by very professional staff. I purchased car and they were extremely helpful in assisting me with getting a trucking company to haul the vehicle to my city/state and doorstep. In summary, great experience!
Feb 13, 2017
Response from current dealership:
Thank you for taking the time to tell us about your experience, Henry!
Oct 23, 2016
Dealership representative ensured I had necessary information for the vehicle I was seeking
Feb 13, 2017
Response from current dealership:
Thank you for your review, Kenneth!
Sep 12, 2016
Still in discussions, but great.
Oct 19, 2016
Response from current dealership:
We hope everything goes well!
Oct 19, 2016
Response from current dealership:
Thank you for your review!
Aug 30, 2016
As you might expect from a Lexus dealer, I was dealt with very
professionally.
Oct 19, 2016
Response from current dealership:
Peter, thank you for your review!
Aug 6, 2016
no sale dealer great
Oct 19, 2016
Response from current dealership:
Thank you for your feedback! Hopefully, we might see you again!
Jul 22, 2016
Internet sales contacted me through email and was very courteous.
Oct 19, 2016
Response from current dealership:
Thank you for your review, Teresa!
Jul 20, 2016
They responded to my enquiry immediately
I gave them my requirements. They found two exact matches. They gave pricing which was lower than the Virginia dealers. The car was delivered to my home in Virginia.
Oct 19, 2016
Response from current dealership:
Graham, thank you for taking the time to tell us about your great experience!
Jul 15, 2016
The dealer was very responsive and very respectful of my timeline.
Oct 19, 2016
Response from current dealership:
Thank you, Vince!
Apr 28, 2016
They called and were very nice.
Oct 19, 2016
Response from current dealership:
Thank you, Doug!
Mar 10, 2016
Did their job. Bad timing on my end.
Mar 21, 2016
Response from current dealership:
Thank you, Joseph! Let us know if we can be of any more help.
Mar 1, 2016
Great !
Mar 21, 2016
Response from current dealership:
Thanks, Pam!
Feb 26, 2016
The car I wanted was sold.. Heard from
them only one time by email after
Mar 21, 2016
Response from current dealership:
Thank you for your comments, Gloria.
Jan 30, 2016
The car buying experience that I had at Johnson Lexus of
Raleigh, far surpassed what I imagined. Extremely customer
customer countious!!! Very professional.
Mar 21, 2016
Response from current dealership:
We're happy to hear about your great experience with Johnson Lexus of Raleigh, Anthony!
Jan 13, 2016
They called to follow up - just wrong color and too far from my house. Very fair in pricing!
Mar 21, 2016
Response from current dealership:
Thank you for your feedback!
Mar 21, 2016
Response from current dealership:
Thank you!
Nov 17, 2015
Prompt reply. Great follow up. Introduce other alternatives since the original inquiry didn't work out.
Nov 23, 2015
Response from current dealership:
Thank you, Polly!
Nov 15, 2015
Multi sales people ended up responding with different prices.
Games dealers play!
Nov 23, 2015
Response from current dealership:
We pride ourselves on offering a very straight-forward buying experience and apologize for the inconvenience of receiving multiple quotes.
Nov 12, 2015
Great
Nov 3, 2015
Good! Quick Response
Oct 15, 2015
Great staff! Very friendly and
helpful!
Oct 5, 2015
Our salesman Sean was very helpful and took our situation and needs into account before showing us a car. He made the process as pain free as possible. Would visit again.
Aug 27, 2015
They thank you so much for everything, friendly and
courteous staff were great. Mr. Moe Helmy, Mr. Greg
Fuller's and Ms.Jessica Wellons, I would like to thank you
again for your friendly and quick service . The best and right
address for the purchase of automobiles . Thanks John
Lexus Group
Jun 18, 2015
Dealer responded within 1 hour.
Oct 27, 2014
Yes I was expertly cared for by Dhahran, This particular car did
not workout but I found a salesman that I know I will buy a car
from. He is very good at putting his customers at ease and knows
his products very well. Promote!
May 5, 2015
Response from current dealership:
Steven, thank you for your feedback. We hope to earn your business in the future!
Apr 26, 2014
Got a response within minutes of
sending email. It was raining and
the dealer brought the car inside
and dried it so I could look it over.
Very satisfied. I bought the car!
May 5, 2015
Response from current dealership:
Jim, thank you for your business! We appreciate your feedback and are happy to hear that you were satisfied with your experience.
Apr 14, 2014
Jimmie Coleman was excellent, the dealership was great
May 5, 2015
Response from current dealership:
Duffy, thank you for your business and review. We appreciate your feedback!
Apr 10, 2014
Good service
May 5, 2015
Response from current dealership:
Thank you, Paul!
Apr 7, 2014
Not helpful nor polite.
May 5, 2015
Response from current dealership:
Lisa, we sincerely apologize for the experience you had with our dealership. We appreciate your feedback and we hope to earn your trust in the future.
Mar 11, 2014
It was easy going, got a good deal
on the care
May 5, 2015
Response from current dealership:
Thank you for your review, Melissa!
Mar 7, 2014
Debbie was very responsive to my requests. I did not buy a car from these folks but very helpful
May 5, 2015
Response from current dealership:
Kevin, thank you for your feedback. We hope to earn your business in the future!
Mar 3, 2014
Great
May 5, 2015
Response from current dealership:
Thank you for your feedback, Richard!
Dec 11, 2013
The dealership was very responsive from the moment I contacted
them about the vehicle and even after agreeing to purchase the
vehicle. We were treated so well that if we are ever in the market
for a Lexus, Johnson Lexus would be the first dealership we
would contact.
Dec 4, 2013
They say the price is on the car.
No exceptions, oh, except add
taxes, tags, dealer prep etc. This
was on a cash deal with no trade.
Aug 6, 2013
Excellent cutomer service!
Apr 14, 2013
Good. Cars were actually listed on CarGurus before they were
ready to be shown but they pulled them out and let us see and
test drive them anyway. We were able to negotiate what we feel
was a fair price and will pick it up in a few days once its been
thoroughly cleaned and Lexus certified. They were very
accommodating and clearly wanted our business.
Feb 1, 2013
They were responsive and offered for me to put up small downpayment to hold the car since I live out of town.