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John Eagle Acura
About Us
Come See the Team at John Eagle Acura When You Have an Automotive Need It's no wonder why folks in the Houston, TX area would want to choose our dealership for their automotive needs. They know when they come to us, they will get a full-service dealership experience. We are the one-stop-shop for your auto sales, service, and parts. Recently, John Eagle Acura, located at 16015 Katy Freeway in Houston, TX, was purchased by Lithia Motors, Inc. This deal will give our customers the opportunity to have access to the wealth of new and used cars at dealerships all over the country. Rest assured, the customer service you've come to love will remain the same.
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Today 9:00 AM - 8:00 PM (Closed now)
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16015 Katy Freeway
Houston, TX 77094
Our Amenities
- Premium Wifi
- Play area for kids
- Private working station
- Coffee, and other Premium Beverage
- Comfortable waiting area
Service Info
Service Hours
Dealer Reviews
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Mar 14, 2026
I had a very disappointing experience with this dealership. We agreed on a deal over the phone and they told me to come pick up the car, but when I arrived a couple of hours later, they had sold it to someone else. No courtesy call, just a complete waste of my time and totally untrustworthy.
Mar 17, 2026
Response from current dealership:
Hello Abdul,
Thank you for the opportunity to earn your business. While our inventory is offered on a first‑come, first‑serve basis, we certainly understand the frustration that can occur when a vehicle of interest is purchased by another customer.
It also sounds as though your frustration was amplified by not receiving an update on the vehicle’s availability before you made the trip to our dealership. The inconvenience this created is regrettable, and we will be reviewing this internally to help prevent situations like this moving forward.
If you would like to conti
More ...
Thank you for the opportunity to earn your business. While our inventory is offered on a first‑come, first‑serve basis, we certainly understand the frustration that can occur when a vehicle of interest is purchased by another customer.
It also sounds as though your frustration was amplified by not receiving an update on the vehicle’s availability before you made the trip to our dealership. The inconvenience this created is regrettable, and we will be reviewing this internally to help prevent situations like this moving forward.
If you would like to conti
Deceptive advertising. Advertising a car as a CPO with a price then trying to charge you extra few thousand dollars to CPO the car.
Dec 8, 2025
Response from current dealership:
Hello,
Thank you for giving us the opportunity to earn your business. We strive to provide every potential customer with all the information needed to make a confident purchase decision. Regrettably, it sounds like this was not the case during your experience.
Your feedback is concerning, and I’d appreciate the chance to learn more. At your convenience, please reach out to me directly at 713-929-1962 so we can discuss the details of your experience. I hope to hear from you soon.
Charles Reese
General Sales Manager
713-929-1962
Thank you for giving us the opportunity to earn your business. We strive to provide every potential customer with all the information needed to make a confident purchase decision. Regrettably, it sounds like this was not the case during your experience.
Your feedback is concerning, and I’d appreciate the chance to learn more. At your convenience, please reach out to me directly at 713-929-1962 so we can discuss the details of your experience. I hope to hear from you soon.
Charles Reese
General Sales Manager
713-929-1962
Nov 3, 2025
Response from current dealership:
That's great to hear! Thank you very much for working with us at John Eagle Acura and leaving the lovely compliment. Be sure to let us know if we can assist with anything else you may need moving forward. Here's to many safe and exciting travels ahead!
I had requested a female sales associate and Jessica was awesome. I felt very comfortable when it came to discussing financial aspects of the purchase, along with my trade-in. I really wanted this vehicle and I feel John Eagle made it work for me. I'm very happy with my new vehicle
Oct 3, 2025
Response from current dealership:
Charlotte, we appreciate your kind review. Jessica and our John Eagle Acura team will be happy to hear that you received personable, informative service during your visit. Creating a comfortable environment for every customer is one of our top priorities, and it's clear that our team delivered. Please don't hesitate to reach out if you have any questions! We're always glad to help. Congratulations on your new car and safe travels ahead!
Aug 11, 2025
Did not respond to my questions
Aug 13, 2025
Response from current dealership:
Hello Hope,
Thank you for bringing your concerns to our attention. Regrettably when working with clients through third-party platforms, we can sometimes experience communication issues. Customer satisfaction is very important to us, however, and if you are still in need of assistance, I'd be happy to help. Please reach out to me at 713-929-1962 when you are available and I'll be sure to answer any inquiries you have.
I hope to hear from you soon.
Charles Reese
General Sales Manager
713-929-1962
Thank you for bringing your concerns to our attention. Regrettably when working with clients through third-party platforms, we can sometimes experience communication issues. Customer satisfaction is very important to us, however, and if you are still in need of assistance, I'd be happy to help. Please reach out to me at 713-929-1962 when you are available and I'll be sure to answer any inquiries you have.
I hope to hear from you soon.
Charles Reese
General Sales Manager
713-929-1962
Wasted my time - Poor Communication and Zero Accountability. I contacted this Acura dealership through CarGurus to ask if a TLX I was interested in was still available. They responded quickly and scheduled me for a Saturday 1:30pm appointment. I confirmed the appointment via text with three different reps- Charles Reese, Jessica, and Will Paz. Will even texted me the morning of the appointment saying multiple people were interested and asked if I’d be open to seeing other options. I said yes.
I drove nearly an hour from Humble to Katy, TX, only to be told the car sold the day before. No one informed me. Jessica, who greeted me, didn’t make eye contact, stayed glued to her iPad, and claimed someone texted me-which was false. No one texted me saying the TLX I was interested in was sold. She offered to show me another car without asking what I was looking for. The car she brought out was nothing like the TLX I came for. Purchased a car from Space City Toyota the same day!
Jul 25, 2025
Response from current dealership:
Hello Lesli,
Thank you for the opportunity to gain your business. It's unfortunate to learn of the frustration you encountered when seeking to purchase a vehicle from our dealership through a third-party vendor. We understand the importance of accurately and promptly communicating the status of our inventory to interested customers, but regrettably we fell short in this area during your experience. Your feedback will be used to improve our level of service in similar instances moving forward. If you would like to provide additional details about this experience or discuss any other possible
More ...
Thank you for the opportunity to gain your business. It's unfortunate to learn of the frustration you encountered when seeking to purchase a vehicle from our dealership through a third-party vendor. We understand the importance of accurately and promptly communicating the status of our inventory to interested customers, but regrettably we fell short in this area during your experience. Your feedback will be used to improve our level of service in similar instances moving forward. If you would like to provide additional details about this experience or discuss any other possible
Mar 3, 2025
Response from current dealership:
Thank you for the compliments! We sincerely appreciate you trusting us with your time and business here at John Eagle Acura. Travel safely, enjoy the road, and reach out to us whenever we can assist again.
Nov 18, 2024
Response from current dealership:
That's great to hear, Geroid. Thank you for giving us the opportunity to gain your business at John Eagle Acura. We're proud to see our efforts earned five stars, and we hope you'll consider working with us again in the future.
Show older dealer reviews 131
Feb 5, 2024
Response from current dealership:
It will mean a lot to Jessica hearing that her kindness shined during your experience here at John Eagle Acura. Thank you very much for your time, business and amazing feedback. Travel safe, have fun and come back to see us again down the road.
Dasmine and Demetrius were great to work with. I bought the car remotely and had it shipped to me. Everything was great from start to finish. The price was exactly as shown online and the vehicle looks and drives great. Thanks John Eagle Acura!
Feb 2, 2024
Response from current dealership:
Thank you for placing your trust in us and for the glowing review. Dasmine and Demetrius will be glad to hear that they helped make your experience great. Enjoy your new car and let us know if we can be of service in the future. Drive safe!
I submitted my information online Saturday afternoon 1/13 and didn't hear anything. I sent an email Monday
morning and again no reply. Then Wednesday 1/17 I get a call telling me the vehicle has sold. Jessica in the
online manager never contacted me and for that reason i would never do business with this delearship.
Jan 25, 2024
Response from current dealership:
Hello,
While we understand it is frustrating when a vehicle you are interested in purchasing is sold to someone else, receiving this feedback is regrettable. Our team was in communication with you days prior to the vehicle's sale. We were informed that you wanted to see the vehicle prior to purchasing it, but inclement weather was preventing you from doing so at the time of your inquiry. As a policy, we do not hold vehicles without a customer deposit and prior to you arranging to visit us, the vehicle was sold to another customer. You were notified the vehicle was being sold prior to its sa
More ...
While we understand it is frustrating when a vehicle you are interested in purchasing is sold to someone else, receiving this feedback is regrettable. Our team was in communication with you days prior to the vehicle's sale. We were informed that you wanted to see the vehicle prior to purchasing it, but inclement weather was preventing you from doing so at the time of your inquiry. As a policy, we do not hold vehicles without a customer deposit and prior to you arranging to visit us, the vehicle was sold to another customer. You were notified the vehicle was being sold prior to its sa
Jan 17, 2024
Response from current dealership:
Thank you for the positive feedback. We sincerely appreciate the opportunity to work with you. Hopefully we'll be able to find a vehicle that meets your needs and interests in the future, and if not, we wish you the best of luck in your search.
May 22, 2023
Very helpful
May 22, 2023
Response from current dealership:
Thank you very much, Rocky, for the opportunity to earn your business here at John Eagle Acura. We're thrilled to hear you enjoyed excellent assistance and we hope to work with you again down the road.
Apr 1, 2023
No a good experience they jack up price once you go there.
Apr 4, 2023
Response from current dealership:
Hello Mirza,
We appreciate the opportunity to earn your business. It is important to us that we provide consistent and transparent pricing to our valued customers and your feedback is concerning. At your availability, please reach out to me through the number below to discuss your experience personally.
I look forward to speaking with you.
Charles Reese
General Sales Manager
713-929-1962
We appreciate the opportunity to earn your business. It is important to us that we provide consistent and transparent pricing to our valued customers and your feedback is concerning. At your availability, please reach out to me through the number below to discuss your experience personally.
I look forward to speaking with you.
Charles Reese
General Sales Manager
713-929-1962
Elijah was a good sales person that is detailed about the cars. He was really helpful and made the visit to the dealers meaningful
Mar 6, 2023
Response from current dealership:
Nelson, thank you very much for the compliments. We know Elijah will appreciate hearing his detailed guidance and help made it worth your trip to see us here at John Eagle Acura. Our team wishes you happy and safe travels ahead and we hope for another opportunity to work with you in the future.
Did not end up buying this model, but Kenny made
Sure to maintain good communication without being pushy
Jan 30, 2023
Response from current dealership:
We sincerely appreciate the opportunity to earn your business. Thank you very much for your time and for leaving Kenny the kind compliments. All of us here at John Eagle Acura wish you the best moving forward, and we hope that down the road you'll consider us again!
Dec 13, 2022
Response from current dealership:
We appreciate the opportunity to earn your business, Jason. Thank you for reaching out to us here at John Eagle Acura.
Nov 17, 2022
Response from current dealership:
It was our sincerest pleasure to help with everything, Greg! Thank you so much for your kind feedback and recommendation. We're committed to keeping you happy, so please reach out to us whenever we can be of assistance here at John Eagle Acura. Travel safe and enjoy the road.
They did contact me several time , very professional still I want to go and test drive if I decide on BMW .
Nov 9, 2022
Response from current dealership:
We sincerely appreciate the opportunity to earn your business. Thank you very much for complimenting the professional, communicative assistance you received. Hopefully we will have another chance to work with you down the road here at John Eagle Acura.
Oct 31, 2022
Excellent support , knowledgeable, courteous, and on time all the time.
Nov 3, 2022
Response from current dealership:
Luis, thank you so much for the feedback. We love hearing our John Eagle Acura guests continue to enjoy excellent support through knowledgeable, courteous and timely assistance. Travel safe and be sure to reach out whenever we can help again down the road.
My experience overall was good. No reflection on this dealership or its people, but continually
trying to add on to the sale with extras will wear you out. I purchased the vehicle and am happy.
NO EXTRAS
Jul 5, 2022
Response from current dealership:
Thank you for taking the time to share your feedback with us. We appreciate your honest opinion and will be sure to share with the team.
I did not have a good experience with a representative from John eagle accura. I had an appointment with Elijah and when I arrived they said the car was sold yesterday and maybe I would consider another. It’s a bait and switch since the ad is still open week plus later
May 31, 2022
Response from current dealership:
While we understand your frustration with the vehicle being sold, we would like to acknowledge that you had two prior appointments set with our team but did not end up coming in. The vehicle was sold later on the day of your second appointment, and Elijah did reach out to you to inform you of this. We would love the opportunity to help you find the right vehicle for you, and assure you that our team always strives to provide every customer with the best experience possible. If you’d like to speak with me further on this matter, please reach out.
Charles Reese
General Sales Manager
Charles Reese
General Sales Manager
Buying My dream car was a smooth process at John Eagle Acura. Very friendly and helped me thru the whole thing
Mar 31, 2022
Response from current dealership:
We're delighted to hear that purchasing your dream car from John Eagle Acura was a breeze, Dulce! Welcome to the John Eagle Family. Feel free to reach out to any of our team members if we can assist you!
Added a couple of thousand to the price that was not clearly stated and invited us to
look at the car when they knew the sale was pending. A big waste of time!
Mar 29, 2022
Response from current dealership:
Hello Carlie, thank you for the feedback. Our team at John Eagle Acura strives to provide an extraordinary experience for each of our clients. We take pride in being honest and transparent during each interaction. I regret to hear that the vehicle of interest had other clients interested in purchasing it. I’d love to speak with you at your earliest convenience. Thanks, and I look forward to speaking with you soon.
Charles Reese
Sales Director
713-929-1962
charlesreese@lithia.com
Charles Reese
Sales Director
713-929-1962
charlesreese@lithia.com
Mar 14, 2022
Response from current dealership:
Thanks for the kind words and five stars, Rickey!
Brenda the sales agent was very friendly and knowledgeable answered all of my questions and did a follow up call
Mar 14, 2022
Response from current dealership:
Hello, thanks for the five stars! Feel free to reach out to Brenda or any member of our team at John Eagle Acura if we can assist you in the future.
Jan 28, 2022
Response from current dealership:
Hi Cesar, my team at John Eagle Acura and I aim to provide every client with five-star service. There are several factors that influence a lender’s decision to approve a loan such as the vehicle, age of the vehicle, the length of the loan, and the signee’s credit history. I’d be happy to sit down with you and review your quote and see if we can find a vehicle that fits your needs. Feel free to reach out to me at your earliest convenience. Thanks, and I look forward to earning your business.
Charles Reese
Sales Director
713-929-1962
charlesreese@lithia.com
Charles Reese
Sales Director
713-929-1962
charlesreese@lithia.com
Great over all experience. Yes, they have add on fees, yes, they fully disclosed these
before arrival. Great at dealing with a windshield issue after purchase. Happy with
Salesperson Brenda! Good follow-up.
Jan 28, 2022
Response from current dealership:
Thank you for the kind words! Brenda is an asset to our crew at John Eagle Acura and we're thrilled she's part of our team. Hope to see you again soon!
Nov 1, 2021
Response from current dealership:
Thank you for the kind words! The team at John Eagle Acura looks forward to seeing you again soon!
Oct 18, 2021
The sale person is very experienced & courteous
Nov 1, 2021
Response from current dealership:
Thank you for the kind words! The team at John Eagle Acura looks forward to seeing you again soon!
Jul 30, 2021
Very excellent and patient
Jun 21, 2021
Great communication.
Jun 30, 2021
Response from current dealership:
Thank you, Monica, for the positive feedback! We hope to see you again soon at John Eagle Acura.
Advertise a $150 doc fee and once you call and are figuring out the door price hit you with a $2495 dealer add fee for tinted windows, wheel locks and who knows what else! Then say oh all Acura Dealerships here in TX do that very deceptive advertising practices. Total bait and switch.
May 24, 2021
Response from current dealership:
Hello,
I regret to learn you were dissatisfied with a recent experience at our dealership and I would like the opportunity to help. Unfortunately, we cannot locate your client information in our database. At your earliest convenience, please contact me at 713-929-1962 or Charlesreese@lithia.com so I can learn more about your experience and work to address your concerns.
Thank you,
Charles Reese
New Vehicles Manager
I regret to learn you were dissatisfied with a recent experience at our dealership and I would like the opportunity to help. Unfortunately, we cannot locate your client information in our database. At your earliest convenience, please contact me at 713-929-1962 or Charlesreese@lithia.com so I can learn more about your experience and work to address your concerns.
Thank you,
Charles Reese
New Vehicles Manager
Mar 9, 2021
Nice and well spoken
Mar 22, 2021
Response from current dealership:
Monica, thank you very much for the 5-star rating and review. We look forward to seeing you again at John Eagle Acura.
Oct 20, 2020
Friendly response. Professional and courteous.
Oct 16, 2020
Good
Aug 2, 2020
Attentive and awesome!
Jul 9, 2020
Masha was great. Wasn't expecting to purchase that day. Very enjoyable experience.
When they replied to my request to see this vehicle, we made a private appointment for this vehicle. This means that this vehicle is available and ready to test drive. This appointment was for. a specific car, The appointment was at 1pm, A sales person came and I showed him the picture and stock number of the 2017 MDX I was looking at from my phone. He wrote the information and walked away. It was a very good deal, it was advertised to be at a great price! When the salesman came back, informed me the card is SOLD! But I made a specific appointment to see this vehicle! You had my information, they could have call me and let me know the car was sold. But no, and then the moved on offer me to show another vehicle. A 2016 MDX with 83K miles, I test drove the car and it was very nice. When we sat down to look at the numbers, they added $2500 as a luxury package claiming they installed the tint, etc. it’s called bait and switch.
The used car sales manager tried to suggest that the odometer on my car had been rolled back. Then adding insult to injury he accused me of
having the catalytic converters removed (which they haven't been) without any proof from a mechanic. He seemed to be willing to use any
means necessary to downgrade my trade in. I will never set foot in that dealership again.
Feb 6, 2020
Received a response in a quick timely manner
Oct 3, 2019
Vehicle not large enough; customer service was
excellent and car was available at the scheduled
time
Sep 29, 2019
Facility was nice but they use high pressure sales tactics. Was disappointed because i have bought from them in the past.
Sep 3, 2019
Quick response
They are not wiling to work with you. Please be very careful. They install an $1800 glorified lo-jack on every car they purchase and sell but are not upfront about that- I'm assuming so they can haggle more and not lose as much money. They are not there to take of the customer, but to squeeze you into a corner. It's sad.
Aug 12, 2019
Dealer contacted and responded quickly to my inquiries. Car was clean and ready for a test ride. Staff were friendly. Yes I would recommend John Eagle Acura in Houston Texas
Jul 24, 2019
Very responsive and helpful
Jul 19, 2019
they called me in and say the Car available and when I got there they say its sold
then put me on other Car then I left to get my wife . then called me to go and finish the deal .
when I got there they say its sold .
Unprofessional and don't want to sell the car if you are not there or hold the car for you .
Well they dont seem like they want to sell a car to anyone who is not there. I applied to purchase
a car and they never called me back I had to call them to find out whats going on. Not to
professional at all. Then they stated that I had to pay cash and never offered me a different car
Jul 2, 2019
The sales person was very thorough and helpful I'm
working to purchase my vehicle from them
The initial contact was great. We went to the dealership and the person we talked to on the phone was not there and we talked to someone else who was not very helpful and not will to work with us for the deal we wanted. Got a call the next day from the original person and worked the deal and bought the truck.
May 23, 2019
Awesome!!!
May 5, 2019
I had the most efficient buying process at the dealership!
Apr 25, 2019
Made appt, drove over 40 miles and car was sold when I got there. Very unprofessional
Apr 17, 2019
Very helpful and willing to answer any questions I had. Excellent customer service.
Apr 12, 2019
Great!
Apr 2, 2019
My sales rep was very professional & helpful
Mar 13, 2019
Terrific car buying experience perhaps best ever with Thuc as my saleperson. Attention to detail
and sense of urgency to make things happen.
Jan 16, 2019
It was the worst car buying experience I’ve ever had. First, I had to go back to pick up the vehicle because they didn’t get it financed before the banks closed. When I did take it home,they didn’t even ask for proof of insurance. Then they called me a week later saying that the loan had been declined and they wanted a larger down payment to make it easier to finance. When I went back it was almost like starting the buying process all over again. I would not recommend this dealership to anyone.
Jan 10, 2019
Very helpful.
Price on car was fair. We just did not like so much negotiation. Also, John Eagle Acura sticks a $1,000 package price
on top of your sticker price for stuff you really do not need!! We had to haggle to lower unnecessary fees. Where other
dealerships do not charge or charge you that much. The car was a great car, but it was not very clean. Sales person
told us "they are really busy to bring it back. Who has the time. Had to take car ourselves to get it detail. We were
paying cash!! We mentioned to sales person "please do not run our credit" and they still ran our credit.
Sep 24, 2018
All of the staff at John Eagle Acura are very polite and knowledgeable of their vehicles. If you are looking for a good reliable vehicle at a price that you can afford, John Eagle Acura is the place to go.
Not good at all. Can ntacted them first thing on the morning, recover a response thereafter asking when I could come see the car. I responded shortly thereafter that I would be there around 3. Left my office in Sugar Land at 2:15, my 17 years old left school at 2:30 and headed to John Eagle Acura. I got there at 2:50, went inside to meet the lady. She never came out, but rather they a different salesman’s came out. My kid got there at 3 only for us both to be told the cat had just sold was there anything else we wanted to see. Checked my email on my phone, and found an email for the lady salesperson that she sent at 2:45 asking if I will still coming and that She has called me which was not true, she did not call me. Waste of my time and my gas. Rude. Never again. She had all day to let me know something and she didn’t. The salesman he was very nice and seemed a bit embarrassed. The lady could not even come out of her hole to tell me th car was no longer there. We were ready to buy.
Jun 24, 2018
Awesome dealership
Jun 3, 2018
Clean dealership, people were nice. It was great. They offered us water while we were waiting. The car did not come with front parking sensor so i decided to leave.
May 17, 2018
The salesmen I talked to was not very helpful and didn't bother to call me
back. He was not friendly.
They called me in the morning and set up appointment by noon.Before I went there, their sales agent Martin reached me out an hour prior noon and confirmed if I’m coming for sure.I arrived there before noon,met with that agent and he told me,that car was sold in the morning....
So they ask people to come to their office without even checking status of sold cars.
Feb 11, 2018
We ended up getting another car but the process was very smooth. We love it I will definitely recommend it to my friends
Jan 19, 2018
John Eagle Acura worked with us to reach a deal we were happy with. The process was smooth and quick.
Nov 6, 2017
This dealership called and give me wrong information on mileage of rdx Acura. When I went there they showed me different mileage rdx. I also checked with her too many times about this rdx,even an hour earlier.
She also told me she will lower the price after the price she said but she didn’t . I was so upset on that dealership I hope she will agree to that price
Aug 3, 2017
I really like it .its great and easy
Great job ..thank you !
So I was supposed to go look at the vehicle and the day before I'm supposed to go they take it off the site. So I call and ask if it's still available they say yes and when I arrive for my appointment the vehicle "is no longer available". So the salesman proceeds to try to sell me a vehicle out of my price range and it turns into a waste of 3 hours. Not sure if this is common practice with them but i wouldn't go here.
Jun 17, 2017
Responded immediately with all requested information. Have not made a purchase yet.
Feb 17, 2017
I made an appointment with a salesperson to look at a 2016 model car I saw online. The salesperson advised the car was available and set the appointment. I drove 3 hours to look at the car and when I arrived they said the car sold 2 days prior but the system takes 48 hours to update. Prior to learning the car had already been sold, they refused to honor the price the salesperson and I agreed on over the phone because that same salesperson I talked to wasn't there. Of course their answer was to try to sell me a brand new car at a mediocre price. Never again.
Feb 14, 2017
Terrible customer service. Drove all the way from Austin to buy a TLX, that they assured us that morning had not sold. Once we arrived it had in fact sold, and their systems don't update for 24-48 hours. What a crock! Once they realized we weren't going to buy a brand new Acura, they proceeded to tell me that they reviewed our calls and that the manager had never promised my husband the price we discussed. Not only am I done with John Eagle, I am done with Acura's!
Sep 25, 2016
They were initially very responsive and provided information however, that's where the good ended. Over lunch my fiancé scheduled an appointment to see the car. When she arrived, nobody was aware of the car she was coming to look at. Once that was sorted out they realized the car was being driven. Without the desire or ability to wait indefinitely, she left without seeing the car. Not necessarily the end of the world but defeats the purpose of making an appointment. We will find a car elsewhere.
Aug 30, 2016
Three different people pressuring me with phone calls & emails..car had major issues...thankfully I didn't buy it..
Aug 23, 2016
We did purchase our vehicle from John Eagle Acura only because they were the only dealer within 250 miles that had the color and options we wanted. We drive to Houston from San Antonio on a Wednesday and made the deal to buy the car. The negotiations they said they did on all cars was almost non-existent. We left being told the vehicle would be ready on Friday. Well 2 hours into the drive back to Houston on Friday they called and said the vehicle would not be ready until Monday. We continued to John Eagle to sign the papers and when we saw the car none of the items that they said wound be fixed by Friday were done. So it is Tuesday now and they are going to deliver the car to us this morning. It was not a good experience.
Aug 14, 2016
This dealership is not very customer friendly, I was interested in a car they had and was even going to send them the full amount for the car without seeing it. I needed two weeks to pick the car up because I live in Kansas and had to arrange a flight and being gone for a couple of days. After they realized that I need two weeks to pick the car up they told me the car was sold. I kept seeing the car in Cargurus a couple days later and thought that was weird so I called and they still had the car after being promised by the sales staff if the deal didn't go through they would call. When your to arrogant to work with a customer that is paying the full asking price of the car it might be time to get a new Sales manager. I'm pretty sure if the owner knew of this he wouldn't be to thrilled. The car has already been at the dealership for a month and a half but you can't take a payment in full and let a customer pick it up in two weeks??????
Jul 5, 2016
Very good respond
Jun 13, 2016
I worked with Shannon and purchased the car. The financial paperwork took longer than I thought necessary, especially since I wrote a check and left for several hours to eat dinner while they detailed the car and were supposed to have the paperwork ready. Then they had me sign paperwork that stated the mileage, which was not the actual mileage on the car...... Its 2016 people, computers should make all of this easy!!!
May 13, 2016
The damages to the car were not truly disclosed...for example, the windshield was cracked, the sound system was not functioning and the spare ignition key missing...the customer should be informed about these but John Eagle Acura hid these facts
May 10, 2016
Pete was awesome! And my overall experience was great. Everyone at the dealership were polite and friendly. I would highly recommend this dealership if you're serious about purchasing a vehicle.
Apr 1, 2016
Great Great
Mar 17, 2016
Good experience. Honest friendly
people.
Jan 15, 2016
I sent an email with a proposal
for a vehicle, Acura MDX, I had test driven. Quick
response from customer service telling me
to come in and test drive the same vehicle yet again but no
response to my proposal. I responded I
already test drove and this was my
proposal again but they never responded
to accept or decline. Initially I thought
customer service was great when they
responded so quickly but it sucks. They just want to get you in
the door and don't have the courtesy to accept or decline.
Don't waste your time.
Dec 8, 2015
Great dealership. Very helpful
Oct 19, 2015
Car shown was mentioned as sold, I checked with the dealer
the night before and she mentioned that car is available,
next day morning there was no car. they were trying to sell
me a Acura car.
Jul 29, 2015
Never found me what I was looking for
Apr 8, 2015
Our salesman, Jafar, negotiated a great deal with us and I love my Acura! Dealership could not have been nicer! Everyone was friendly and the general manager came to talk to us several times to make sure we were happy!
Apr 3, 2015
i called and dealer did not respond. had a male call w same offer and
they were all over his offer. do no do business with this awful dealer.
Mar 17, 2015
Overall good experience. My sales rep,
Nicholas Herrin, was exceptional. Went
above and beyond to make a deal
happen
Feb 10, 2015
Very open about their pricing and
willingness to work with me
Jan 2, 2015
lovely
Aug 5, 2014
Dealership was prompt in
comtacting us. We scheduled an
appointment to see the MKT and
ended up making a purchase of it.
The MKT was as advertised.
Jul 24, 2014
Very disappointing experience. The
funny thing is each person I
encountered repeatedly said they are
highest in the nation for customer
satisfaction. I don't know who they were
trying to convince...me...or themselves!!
They gave ne the run-around from start
to finish. What hypocrits!!
The only person that impressed me was
the young lady at the front desk...very
poised and pleasant.
Jun 9, 2014
The Car buying process took 5 hrs (despite my hour delay). I was sold a car with a cd stuck in the cd player. I am disgruntled.
May 5, 2014
Rep lied! Bait and switch in effect!
Mar 24, 2014
Timely and friendly
Mar 19, 2014
Had an appointment to test drive
car, but when I got there the car
was not ready. After waiting 20
minutes, the guy comes back to
tell me they can't sell the car
because it didn't pass inspection.
No one thought to tell me this
before I drove 88 miles.
Feb 23, 2014
The dealer was nice until I got my
car. Then he was somewhat
nonchalant.
Jan 2, 2014
Very helpful tough we were not able to strike a deal with them
Dec 1, 2013
Great communications by phone and text!!!!
Sep 7, 2013
Didn't end up getting an acura but great follow up service!
Jul 18, 2013
excellent price and finance process quick .
Jun 18, 2013
The team was great and offered options that fit my needs, great
team!
May 30, 2013
Great customer service. Finance department was a breeze. Highly
recommended.
Apr 14, 2013
Very courteous and helpful!
Mar 26, 2013
Dealer misrepresented availability status of
vehicle, when infact vehicle was not
available.
Mar 3, 2013
Great experience. Great salesman! Will return for future purchases!
Aug 23, 2012
I requested a quote online and the dealer responded to me the next day.
They provided with a variety of details and different alternatives.The
customer service was good.
Jul 3, 2012
Do not bother with this dealership. They couldn't even keep track of
what customers were looking at what vehicle. I was interested in the
Jeep Grand Cherokee and I constantly got emailed regarding a Toyota
Tundra.