Jim Norton Chevrolet

Cool

Great

The salesman was nice enough to let me know that the car has hail damage. Which changed my mind about the purchase of the vehicle. Appreciate that.

Associate at Jim Norton was very helpful and transparent about any questions I had. Great experience.

Dealer responded quickly. Car was sale pending

On line representative took a lot of time with me trying to put something together. Unfortunately they had sold this vehicle before I could really get into it. Still she kept in touch for future talks.

I asked if a specific Jeep was available and never received an answer. I received an email that someone would be in contact soon. I received another email asking which type of communication i preferred ( I stated email) and that was pretty much it. I just needed to know if it was even available.

Fast to respond and willing to actually negotiate

Kenny Bradford was very helpful. He answered all my questions and presented my concern about the car, and then this was addressed.

Very friendly dealership all the way around. All of them worked hard to get mey truck I am very happy with it. They have even followed up on my purchase to make sure I was good

This dealer has way over surpassed my expectations with tremendous responses to my questions!!!First class dealership!!!!!

Salesman was cheerful and helpful.

Very happy with there service a good experience all around Thanks

I had good interaction with them

Driver side door was bad, dealer did not want to reduce price because of problem with door.

Poor business. Called about a vehicle that was advertised as new, was told that it was in the loaner program, said there was 8 miles on the then told 147 miles and then 200 and something, so they were going to get the car and couldnt get the driver to give it back and they said we will have it tomorrow snd so they have it now and price has gone up 2000 overnight because the rebates changed and they won’t honor the price we agreed on a day earlier. Will not recommend this dealership to anyone

Got back soon and kept in touch

This dealer was very helpful. I was treated with respect and they were very good about informing me and following through. Utimately I chose another vehicle but i would definitely remember this company if ever I'm in the market.

Asked if they could hold the vehicle with a deposit and sold the car before we could make it there the next morning. I don’t recommend this dealership unless you live close.

Was told twice that 2 different cars was available on the lot by salesman and when I got there to look at the cars They weren’t there and they tried to sell me something else. I think it’s called bait and switch. I live 70 miles from there.

Price online was a farce, came in with money down and it "wasnt enough" because of the KBB price which wasn't listed. Afterwards, price was increased to the KBB price like it should've been before I came in. Guy was nice though, it was just unfair.

I reached out to Jim Norton Chevrolet to purchase a 2016 Corvette Z51. I asked them for some additional information which they did provide. Then the salesperson I was working with disappeared. I tried texting him and calling him. I finally contacted another sales person who had also reached out to me, and explained to him that I wanted the corvette and wanted to make the deal. He agreed to help me. Later that day, the salesperson called me and told me the corvette had been sold. I inquired as to when they sold it and it was after I had already told the first salesperson that I wanted it. I asked if the vehicle was still on the premises and the answer was yes. I suggested they call the other buyer, explain the situation and sell me the vehicle. I was told they couldn't do that. I will never do business with ANY Jim Norton dealership again and I would tell you not to as well. They have absolutely no integrity!!!! If they are willing to cheat me...then they will cheat anyone

Great experience!

They were very professional and helpful. Really relatable to the customer.

Have never waited so long for finance in my life. Literally took me ten minutes to decide and sign for my vehicle. waited over an hour for finance. Are they understaffed but staying open until 9pm? Never experienced a wait like that while buying a car in my life.

The dealer experience and sales representative were awesome but we could not make a deal on this Tundra.

This dealer went above the call of duty to make sure I got a real experience with this car. They even let me keep it for an evening. They knew up front I did not favor the color of the car but they were willing to try and convince me.

We setup an appointment, I told them I was preapproved, and they sold the car before I got there.

Kept me updated even when it was sold

Sorry and will never buy here. I sent them a e- mail through CarGurus and waited about three hours. Called them and he said he was sorry he had not checked his mail and would call me right back. Never received a phone call. This is not the way I do business. I have bought a car on line before but not this time.

I talk to the lady she said she would keep it till the next day drove all the way down there to buy it and they said they sold it they could of call and told us that so we didn't have to drive all that way

Very personable and not pushy.

Very pleased with everyone we delt with. No high pressure, everyone did everything thing they could to get the vehicle we wanted. Nothing more nothing less. The only slight negative, they could have done a better job wearing masks.

Very helpful and courteous,

Responded to request timely

It was great

Honest, straight forward. Competitive pricing. Ask for Scott.

I got my mustang that I’ve been wanting for a couple of years now! Yay I drove 2 hours to Jim Norton. My awesome salesman, Jeremy Rector, and I were working on price. Then Jeremy was told someone put a deposit on the car from out of state and that the price was not negotiable. I was pretty upset that his management failed to tell him there was already a deposit on the car. piss poor management! They went sold the mustang to me but did not budge on the price. That was a very disappointing situation. I got a fair price but everybody’s looking for the great price!!

Cale Kirtley was the saleman, very professional, he was very helpful, I'm glad I bought from Jim Norton Chevy

Jim Norton. Chevrolet is a great dealership They’ll go out of there way to help you with anything they have or anybody else might have theare on top of New and used vehicles .And will work on all makes and models great bunch of people Randall Rivers

Very willing to earn your business. Not just the salesmen, but from the top down. I was contacted by four individuals, from the GM, down. Unfortunately I am already upside down into another contact.

I have purchased from them before very helpful

I ended up buying this car, I had the best car buying experience at Jim Norton! Highly recommend.

He tried to do find me something but it would have been a very bad car for me the repairs can exceed 100,000$ ,Cale was noce and just trying to find something sporty in my price range their 370z had damage and it was in the shop but listed. The z from pics online looks like those action cars the small shady dealers buy wrecked or broken then fix up. Sorry cale it's just the truth. I managed to find a 2009 auto 335i with 30k miles for 17k mint in and out. Much better deal then what I was offered And I got a 5 year 100k warranty!!!!

They worked with me through everything that they could. Issue was the type of trick and availability not the dealer :) me bing picky.

excellent service knowledge and attitude did not purchase this truck but I did get another one

Got right back with me.

Fast

Excellent service.

Great service from salesman jesus he is very knowledgeable and helpful I got the truck and I fully recommend this dealer to anyone.

Fantastic dealer! Great experience with answering questions and setting up appointment before hand. Vehicle was ready upon visit and salesman was able to answer all questions on the spot. Willingly provided individual break out of all costs and negotiated on additions. Finance department uses very cool electronic desk and they provide USB drive at completion. Extremely happy with purchase and overall experience. Definitely would use this dealer for new or used purchases in the future.

Nice contact by them

I went to purchase a brand new car but it would not start. They did however find one that was similar for 1700 dollars more. I needed a car on the spot and they knew it. I took the car. The onstar was inoperable. I had to take to another dealership. . They fixed it for free. There was no explanation of any of the features of the car. For that I Had to go to another dealership

Excellent customer service from my salesman. Not pushy at all, made me feel comfortable. Very pleased. I will be calling him for future business.

Email contact only.

Very good!

Great communication with sales dept.

Yes I bought the truck after looking at other dealers couple dealers want a trade in and to take out a loan other wise will be higher. Dealers should say that right from the get go not after you test drive Thank you Jim Norten Chevy

The dealer contacted us that evening and the next day. We bought the car.! CarGurus is a very helpful website. Thanks.

Good initial follow up but not really focused on what we were looking for, dealer was mostly focused on moving specific vehicle.

easy to talk to

Got back to me fast good peop6

Prompt response. Great sales experience with Kyle!

Extremely helpful and easy to deal with, has been awesome to deal with even nearly a month after buying the car

Great customer service.

Excellent experience shopping for a suburban at Jim Norton Chevy! I would definitely purchase from them in the future- responsive and honest sales staff.

Dealer was good, on time, easy to work with.

They have been super sweet and I'm still trying to figure out how the best way to get this after the 1st of the year. Thanks so much

Nice upfront salesmen ebo didn't pressure me to make a deal.

Jesus replied promptly, scheduled appointment, car was detailed and ready for test drive. Sales process was relatively painless, F& I process was smooth and whole process from arrival to driving away in my new car was less than 4 hours total. Definitely recommend this dealer!

Bought the car

Follow up is good.

Very professional definitely will do all my vehicle shopping there.

Did a great job checking in

Good, the dealer contacted me promptly and I let them know that I would be possibly looking at a vehicle in Middle August when I am in the United States.

Jim Norton provided me with a salesman the moment I got there. They even let me test drive the Z06, and I bought it! Very helpful. Financing was much faster with the electronic paperwork.

Fast, friendly service. These guys are ready to make a deal and will work hard to get your business.

Very good!

Very friendly and helpful. No pressure at all. Even let me drive the car.

It was great, my salesman Bryant was awesome, I had a trade, took it in knowing what I wanted and where i needed to be, what I was willing to pay for ther truck and am the proud owner of the new 1tom ram, thanks for the great experience

Very helpful

They responded promptly and I made an offer on the car. Thet lowballed my trade so no deal.

ver good

Straight up and quick to answer questions.

Very professional with follow up.

Brian. Glory was friendly and helpful . Jist wasn’t the rignt Vehicle for my daughter . Would def go back to him when searching again

My salesman was very helpful and made my experience very easy and stress free. My overall experience was exceptional I dont have any complaints.

A+

Great

This car was a manual unfortunately but great salesman

Very Courteous and No pressure Sales. Still in Contact with this great team.

timely response go questions

Great service.

I purchased this truck off this app. Everything was very well described as the dealer posted. The salesman was awesome. Bryan Clark is the one to see for a great buying experience. Excellent communicator, knowledgeable, professional, and very polite. Thanks again Bryan.

When the agent contacted me she was very nice and professional. I told her I would be coming by after work the following day to drive the vehicle. The same night one of the sales managers text me to introduce himself and requested if I would be a little late or early to let him know. The following day I got a call from the lady and she inquired if I was still planning on coming out, I said I was after work around 6.after work, I was running a bit late so I text the sales manager to let him know...he replied that was fine. I also received a text from the lady and I told her I was on my way. I actually made it on time and wasn't late at all. When I arrived at the lot, I was told the vehicle had been sold. I was in constant contact with 2 people and not one of them bothered to make sure it was still available. Waisted my time on offering another vehicle completely out of my price range. I was disappointed. I will say the lady that helped us was very nice and remained professional and even kept in contact with me to say she would call me if something came in in my price range and close to what I was looking for. Overall though...I will not go back.

They contacted me almost instantly. The vehicle I inquired about was already sold, but they had one that I liked even better. It was an easy, low pressure sale.

Robert Vail rental of & Beyond the duties of a Salesman to try to find me the vehicle I was looking for a very patient man

Got back with me really fast.

Friendly staff. Hard workers. No wait time.

All staff most helpful.

Response back was very prompt, same day purchase. Got a great deal, negotiations were easy and quick. Would definitely go here again.

Good quick response. Answered all questions

No negotiations buy the vehicle or leave attitude. Will low ball you on trade in which will force you to finance.

Very helpful and even if the vehicle you wanted was sold they are still keeping in touch with you on other vehicles customers might like...thank u

Very profession staff at Jim Norton. I have brought many of my vehicle from the memorial location. The staff at Jim Norton take the time to reach out to you via emails and follow-up emails to see if you have any question on the vehicle you are looking for. How every, the vehicle I was looking out was all ready sold they even took the time to give me a list of other vehicle to look at. Thanks you.

Very nice salesman, fair price, nice vehicle

On top of their game. Too many miles

They do not want to sell cars in my opinion as they stay on the price of their car and give you a wholesale number for yours even if yours is in better shape then theirs.

They just tried to get me to look at other things. They still have not gotten back to me with pictures and details of the Jeep Commander I asked about.

Great communication

Disappointed with their unwillingness for negotiation. Dealer with identical car right down the street had their car for several hundred dollars less and NO doc fees!

Not what I was intrested in

Out of 4 dealerships, Jim Norton was the best place to make business with. As my first time buying a vehicle from them, I have to say they were really patient & helpful. They worked with me every step of the way. Very nice people. I recommend this place if your a first time buyer or just wanting a new car, period.