Jaguar Land Rover San Jose

Very helpful and professional.

Josh and Raj have been nice. The car is very nice and presented well.

Excellent

Great experience. Very helpful and not pushy.l

Awesome follow through

Excellent experience, great staff

Excellent

The dealer contacted me and I was able to purchase the vehicle. It can be difficult purchasing out of state, but I was pleased with the service provided.

These guys are the best! Steve and Oscar helped me. Car wasn’t ready but they kept me informed every step of the way. Couldn’t be happier with the service I received!

Excellent customer service

Communication was very good

Stacey was amazing and sold me the car. Great communication and pleasure to work with.

Prompt follow up. Great sales customer service and extremely knowledgeable!

I really liked the salesmen. They had their number dialed in and although we couldn’t come to a deal that worked fo us, we did come to a number that was in their their desired deal. I offered a number that I felt was fair for us both. That wasn’t a “deal”. I am still willing to purchase the vehicle for the number that I offered with the caveat that I get The opportunity to test drive and test the test fullment to my specific need. Otherwise the staff of the dealer were personable and working toward a deal that would work for both of us. I still am hoping that we can come to an agreeable number Thanks.

Dealer experience was great, the vehicle turned out to be not what I had expected.

They contact me as soon as I send an inquire. They email the specs of the vehicle I inquired and honest about the price and trade in value of the vehicle I’m trying to trade in. Recommended A++++

Very informative and responsive.

Frank was awesome!

I absolutely had the best purchasing experience at Jaguar Land Rover San Jose. I would recommend this dealership to anyone who wants to purchase a nice vehicle and receive the best service.

Gabe and Steve took care of us and made it as easy as possible .

Highly responsive

Yes they were very responsive!!!

One of the best car buying experiences we’ve ever had. Don’t hesitate to visit this place.

Quick, painless experience!

Very friendly staff, courteous, no pressure sales, they listen to your request and deliver.

Excellent!

Great experience visiting this dealership, straight forward sales people, got a better financing rate than what I was pre-approved for and a great deal! 5 STARS!

Speedy response to my inquiry.

Incredible follow through and great dealership.

Old school sales tactics & gimmicks mentality with ZERO information Or knowledge to earn trust and business. Kept hounding for an appointment and offered absolutely NO valuable info on the status of the vehicle! A truly disappointing system with a failing modern day business approach!

Made an effort and continues to follow up, better then most dealers

Very helpful. Told me how hard it is for a non resident of Calif. to purchase a car. Also much more expensive. Taxes almost double than Wa.

Awesome service

Financial manager Reza was the best! Everyone made us feel extremely comfortable

They were great! Would recommend you going to see Stuart Gregory for your car buying needs! He was awesome!

Ontime, attentive and knowledgeable.

The experience was positive and great SUV. Mark was outstanding in the entire experience

Very good follow up

Great overall service

I was contacted quickly.

excellent

Had to call for 3 days to get any help on car. Then when I said I wanted it and asked to buy it they kept stalling and sold it to someone else.

Frank was awesome!

Awesome experience. Mark and Reza were great. This sales team was very professional and made the purchase experience enjoyable. You wont be disappointed.

Great

They were very helpful and honest. We did not purchase from them only because the car we were going to buy had problems, which they discovered when preparing it to ship to us.

Great staff excellent follow up.

Wonderful Experience

Excellent Customer Service from start to finish, salesmen to financing expert. HIGHLY recommend working with this team of experts who thrive on vehicle knowledge and giving the customer the best experience of all dealerships!

Terrible! To make a long story short, they never had the car I was looking for and only tried to sell me a car I didnt want... When that didnt work, they then called me to say that the car I wanted just came in. I then went down there and when I tried to see the guy who called me, they had someone else come and show me a different car... When I asked to see the car I came down there for, I was then told it wasnt available... They literally called me an hour and a half before I came down there. When I asked to talk to the guy who was the most responsible for wasting my time, he was of course unavailable. They had no problems wasting my time!

was given the info, but decided for something else

Excellent service from this dealership, they really tried to accommodate all of our needs and work around the difficulties and we ended up buying the car on the spot.

Immediately responded to my email and called to set up an appointment. Very knowledgeable and helpful.

Got back very quick

They refused to sell me the car. As soon as I told then I am from other state,your person told me that she has to see if she can sell me the car.I said no problem. after a mail or two, she said that her manager refused to sell the car out of state whereas other dealer don't have no problem.

Very responsive. Hope to test drive the vehicle soon

Good overall rating.

Very friendly , professional, knowledgeable and the place was stress free!

Sales person never answered my actual question after multiple follow ups. By the time I called, the car had been sold. Very frustrating experience.

Very nice, fantastic staff and currently awaiting for feedback.

We agreed on a otd price for a vehicle then as they got me down there with money they raised price up another 1700. They wasted so much of my time. Untrustworthy for sure. Very unfortunate

They were very helpful in trying to get the vehicle to me for my review.

They response fast

The sales associate was really helpful (Fifi) and took her time with us. The car didn't meet our requirements but we will purchase from her if the right car shows up.

Our Sales Rep, Karen, was terrific ... Our rating is for the overall experience, which started off really well, but ended in a VERY disappointing way. We came in to check out an Infiniti on their lot; they were very gracious and even stayed open late for us. We decided to come back during the day to look again. When we returned, again very gracious and we test drove the car at that time. My husband noticed some corrosion on the battery bracing, and we noticed some jittering when we turned the corner and on a few streets, but they weren't smooth streets. Either way, we asked the dealership to check out both items. The initial response was "we do a main safety check, and if those items aren't found to be a safety issue, we won't replace them." Pretty surprising for a dealership to say when they're trying to sell a vehicle! My husband had to explain how the battery bracing could be a future safety issue before they would agree to replace it. So, we didn't buy the car, but returned again over the weekend to check it out one more time. They had replaced the battery bracing, but the slight jittering was still there (very slight, but still there). The car had new brakes and a new rear rotor, so we thought maybe they weren't installed correctly. We were assured again that all safety items were checked and NO issues found. The car was the right price, so we decided to buy it and take it to our local Infiniti dealership within 24 hours for a full diagnostic, to be sure. When we took the car into our dealership, they called us midday to tell us that slight jittering was the TRANSMISSION!! We needed a new one, along with a laundry list of other items wrong with the vehicle (oil overfilled by over a quart, new rear drive cupplers needed, etc). Fortunately, everything was still under warranty and was fixed at no cost to us by Infiniti. We contacted Karen to tell her about it and ask about a couple items left in our trade in vehicle. The response we received was "so sorry to hear that" and they didn't find it missing items. Extremely dissatisfied with how they simply brushed us off now that the sale has been made. Moral of the story, don't but from this dealership. We'll buy our next Infiniti, from an Infiniti dealership.

Not so well informed about the vehicle, which is not normally part of their lot. Unwilling to come down in price- at least on initial visit. Very friendly and nice people, kept in good contact.

Kevin is a really nice helper

Good experience

Good communications - didnt have the vehicle I wanted

Very helpful dealer

Pleasant buying experience!

Knew they were going to sell the car the next day and yet made an appointment with me to buy the car the next day. Traveled from far away to find out it's sold, they had the odacity to ask if I wanted to look at their jaguars.

fast response.Purchased elsewhere.

I have had 2 dealings with this dealership over the years. Both times they have demonstrated their dishonesty. One time they purposely caused the check engine light in my trade-in to come on so as to lower the trade in price. They also said my trade in would just go to auction. Two days later it was for sale on their lot for double what they said it was worth to them. This time they misrepresented this vehicle for sale as to the accident this car was involved in.

Excellent Response and Information

Excellent deals, friendly staff, etc.

They were professional and timely in getting back with me. One person emailed me back from my inquiry and told me the car was sold. A few hours later I received a call from someone stating a mistake was made the car is available but the rep didnt see it on their website so they thought it was sold. Appreciated the honesty and setup an appointment to test drive the car.

Quick response

I bought this car

I called to get shipping price to see about purchasing and Titus the sales person was going to get back to me with price, he never called back. Then a manager Kelly called me to follow up on what if anything I needed to make my decision. I said yes and explained to her that I asked Titus to find for me what the shipping cost would be and she then stated she will find out and call me right back, she never called back. 2 days later I'm I reached back out to dealership on why the manager or Titus never called me back. The gentleman I spoke to stated that he will get a hold of the manager and find out. A couple hours later the manger leaves me a voice message that I'm sorry but the vehicle was sold! They kept me waiting for days just to tell me it was sold! They never ever got back to me with what pricing for shipping was, even when I told them I was interested. Bogus.

Dealer is very professional. Paperwork is slow but mostly required by law. Didn't finance and it still took and hour and a half after reaching the deal on price. This is the 3rd car I've purchased from them and its always been pleasant.

Excellent and very courteous. Sales person very informative regarding details of the vehicle and dealership offerings.

multiple people called me for days. Very irritating. Then when I went to the dealership to look at the car, the salesman made me wait in his office for more than an hour while he dealt with other customers.

Very knowledgeable salesman. Eager to help but not pushy.

David and Ray were the best.

Excellent customer service. Very quick response to my inquiry. I visited this dealership to look at an Infinite QX56 on Father's Day. Although I did not buy the Infinite, I did purchase a Mercedes Benz CLA 250, which I got at a nice price. The people here are great and price negotiation was actually pleasant and painless. I would buy from them again.

Easy experience to secure the deal on the vehicle. An additional warranty package was added into the deal without any explanation. I noticed the added cost on a form and questioned the charge. I didn't like at all the fact that no one introduced the program to me. I purchased roof racks that needed to be installed and there were a few clean up items that needed to be done to the vehicle before I could take it home. I also asked if the car would be detailed / cleaned up prior to me picking the car up. They assured me it would be "all taken care of". The car was a dealer loner car so it was like brand new, but it had some upholstery stains as well as a damaged trim panel. The repair items were fixed, but the car was never "detailed" as I suggested, and that they agreed, it would be. All of the employees I dealt with were very nice, but those two items made me feel like nothing has changed in the sale of cars; meaning they say "yes" to everything, but don't perform on anything in the end.

Very poor service....first car was sold then we called ...and they said it's available ..not sold When the salesman ask us to come and drive it the next day we travelled 50 miles......only to get the bad news that it was sold.... waited my time...not to professional. Not kool at all....

Returned my call -stated car was going to auction. Called again days later - car was available - oh wait, it's gone. Called the following week asking if I was still interested. Huh??

They called me back and they answered all my questions that I had I recommend it

salesperson Paul Fox was very professional, detaed and courteous. Thank you

Jonathan, the sales man I worked with, was very professional and great to work with

Questions were answered within an acceptable time frame.

No pressure, answered all questions, knowlegeable

Yes very friendly internet saleslady who emailed me several times these people are thorough. Too far, yet the car is gorgeous. This dealership seems to put its best showing cars on parade and boy are the impressive.

They updated me on a lowering of the price. Willing to help in anyway and our allowing me to take my time.

they emailed to let me know the vehicle i was interested in was already purchased

Contacted me, was very attentive to my request for information.

Gave me a great price and service. Love the car.

Purchased and it was a no hassle purchase.

High prices

We were interested in a car and they were very interested in a car and very helpful and responsive even though we did not make a purchase.

I was told I Could not be helped because I live in Modesto. That confuses me a little because I believe I should be able to spend my money where I choose. thank you

The car I went to look at was not as advertised

This dealer was very responsive and asked the right questions.

very nice

Have given this dealer many opportunities to earn my business. Given a watch list and they either don't want to help or don't care if I buy from them. I find out about cars after they've been through the lot and are online instead of my customer Rep calling to let me know a new one is on the way in.

great service, good atmosphere, knowledgeable and kind staff, good overall experience

Prompt response, very knowledgeable and easy to work with. They offered a very fair price with little sales pressure. Great experience.

Sent an email and phonecall but never followed up after making inital contact

Very easy to work with, efficient, and friendly! Highly recommend