Ira Lexus Danvers

Great dealer , great communication and service , friendly welcoming and happy faces , I am very happy to buy my dream car there because you feel safe and secure and I have great deal and price . Thanks Elliot and the financial assistance for make me feel so happy .

Called multiple times and they said car was available and sales person would call me. But they never did. I called every day for a week. Bizarre.

Bought the vehicle . Was in excellent condition like new . Transaction was ok. Lowballed on our trade in but didn’t want to lose out on vehicle. Our only complaint . Would buy there again !

Very good. She showed the car details. We went for test drive as she provided instructions due to the fact that I'm not from the Danvers area.

Answered me in a timely fashion, vehicle sold before I had a chance to take a look

They were wonderful here very friendly and extremely helpful most likely will be purchasing another vehicle with them in the future ! Great location to build a relationship with !

The communication was good. Unfortunately, the vehicle was sold before I could get there, but they let me know.

My salesperson, Jack was very attentive and not pushy. I had an unfortunate experience of having to wait almost a month for vehicle due to waiting for the title. This had nothing to do with IRA Lexus. When title finally came in, the deal we had made almost a month ago for my trade and vehicle price was honored. The Sales Manager who finalized the deal was very accommodating. He showed the warranty options etc, which I declined, and he quickly finished up the paperwork. I was in and out in under an hour! Great service all around.

Great

Quick reply. Very helpful.

Excellent dealer

The sales person was great but manager not do great. I was trying to trade my car and the amount they were trying to give me was a joke! I was able to trade in my car somewhere else for 6x what they offered me!

Very Good Responded quickly and were very transparent about everything would recommend this dealership

Pleasant experience

Fast response from Nickolette.

When we inquired about a listed vehicle that had a “call for price” we were given a price within our price range. We headed into the dealership and after we arrived and asked to test drive the vehicle we were it was not ready for test drives. When I asked to leave a deposit on the vehicle I was told that the price we were given was not accurate and they were undecided if it was for sale and for what price.

Sales agent called me right back good experience

Great, attentive service. Smooth transaction.

Quick response!!

Very good dealer.

A non pushing and very accommodating used dealer. Will buy our next car there as well!

Only communicated through phone calls, because I live about over an hour away. They were very good with communicating with me, but I bought a car closer to my residence!

Nicolett was great and showed me the car I wanted to see. She was very knowledgeable and gave any info I asked for. After a test drive, I wasn't wild about the car but we still say down to talk $. Apparently this is a "one-price" dealership... Which means no price negotiating. And when she went to get the manager to "see if there's anything he could do" he seemed rather disinterested.... Which makes sense I suppose because we were talking about a used nissan at a Lexus dealer

Over priced car and the used car manager was not willing to negotiate the price even admitting it was. They “plugged” a tire rather than replacing all 4 which needed it, and the frame wasn’t in the greatest condition. Overall I’d go somewhere else. They’ll try to take advantage of you with selling mediocre cars for outrageous prices

They were very nice in assisting me and even called me back when the car had become available again

Offered to buy car. Sent credit app that was expired link. Offered deposit but would not accept deposit. Then said car was sold and offered another car at higher price. Enough said

Quick response to inquiry. Good costumer service. Overall Great experience.

Great experience but didn’t purchase because they are two hours away from me.

Very nice people, but the car I do want I can't afford that?

Easy to deal with. Upfront and transparent.

Professional and answered all my questions/concerns.

Quick response

Experience was far better than expected. Everyone was exceptionally helpful and nice

Dealer contacted me, but the car was out of state

They emailed me quickly, and answered my questions.

Car was ready when I arrived for test drive. I didn't up liking the vehicle. Jon was professional and courteous while suggesting other options on the lot.

It was very good the trading

They were firm on their price and I felt the car was overpriced by comparison to other cars in the same year given the mileage. They were otherwise curteous.

Really helpful. Fast service Very nice attention

Good service

Well run dealership, sales Mark Gordon was professional, excellent follow-up and no bull, good experience.

Great

Excellent in all regards - easy, straight forward and honest. Thank you

They responded right away

Although I did not manage to get the car but I left there with the greatest customer care ever. I felt so at home with those guys. Frank Manganaro, awesome gentleman right there.

Prompt and courteous follow up.

Great

The salesman was very nice; no pressure (which was surprising). We decided to buy the car, because it was nice and reasonably priced. All was good until they sent us to the final "money" guy, who tried to sell us a bunch of junk that we had never expressed any interest in: long term "protection" of the car, some kind of coatings that protect from rust etc. Stuff that makes the dealer money but is of no use to us. We insisted on wanting to know why we didn't want these things, which put us in an awkward position: because we didn't ask for them, and we don't want them. He eventually dropped the sales press and we proceeded to buy the car for the agreed-upon price. Overall it was a good experience.

That car had a lot of problems so it was not available to purchase. However I DoD purches a 2010 Venza with Ira Lexus.

Great company, Ann & Joan where so sweet n very helpful!

Great

Responded quickly

Nice n polite

quick and easy service, dedicated staff...

I inquired about a used car, scheduled a date for a test drive I could not make the original date, I showed up the day after the missed appointment and asked for the sales man who I’ve been talking to. They pull the car around front, and the interior was filthy. After the test drive I sat down with the salesman who tried to get me to make a partial payment and sign paperwork. I said I wasn’t happy about the price, he said the price is the price, I asked could you run it by your sales manager ? He replied if you want a car for that price look at a different car !! In a loud tone. I walked away. This was first experience with Lexus and could be my last.

They have been very helpful I'm having a hard time getting there. Answered all my questions.

They answered all the questions I asked.

I thought Jake was helpful and the information they gave me was accurate. They worked with me to get the deal I wanted and I am happy with the car.

They were awsome. I got a reply right after sending the email and got a call back the next day, i still haven't been there to test drive the vehicle that i am interested in, but l look forward to do business with them.

Good experience. They contacted me quickly. Salesman wasn’t pushy at all even when I told him the car wasn’t what I wanted

it was a very pleasant experience the car was there with the price they advertised , they gave me a full tank of gas and detailed the car for me ,...the only thing was they didnt give me nuff for my tradein but it was still a great deal

Great dealer, nice car. Thanks.

Great experience - love my new car!

the dealer did contacted me back right away. they sold the car I was interested in but offer others in stock.

Best price

Quick response

Great response time, great service!

Sayana was a great salesperson, but the vehicle did not meet my needs.

The agent at Ira wa so attentive, friendly and helpful. Great dealer.

I had a great experience with Ira Lexus of Danvers. They quickly responded to my request for information and we worked out a price over the phone for the car. I flew from Virginia to Boston, test drove the car and made the purchase . It was one of the best car buying experience I’ve had in a very long time.

They emailed me contact information right away. The car was gone before I had a chance to go see it.

Great job by ira made it easy

they contacted us but we change our mind

Dealer said they sent the car to one of their other stores and that someone would contact me. No one from the other dealership ever contacted me.

Just a follow up call...pleasant

Good experience. but they id not have the car I wanted Thank you

Very good experience.

They sold the vehicle to someone else even though I had an appointment to see it first, JJY

Rick contacted me and stayed in contact til he found me the car I wanted.

They were very responsive to emails and calls. Extremely helpful and not pushy.

they were right on top on things, kind and very willing to help

Went all the way down from Maine to buy. They delivered it the next week. 4 hours each way. great guys

Car sold before I could clear my schedule to go there, however the professional and respectful manner that they treat people should serve as a goal for all dealerships

Very responsive, helpful and attentive.

Dealer contacted me right away however the car sold the next day.

very good..

I was contacted quickly and the sales people always followed up with me . I did say something about the what I thought was a high aquisition fee they said they would work to help me out with that

Nice on the phone. Willing to negotiate.

Even though i did not purchase they were very helpful answering my questions and letting me know what the costs would be to me.

Dealer responded right away they did not have a price for the car when I called as it had not gone through the shop, price given was about $3500 over market value (($7800) for a 2003 Altima.

Very easy working with John Ponce

Great experience over all. Will update when I have drove car longer

Dealership wouldn't give me my trade value unless I told them I was going to purchase the car. We took a test drive which at that time my car was supposed to be appraised but never was. Instead I was told that they would call me with my appraisal, never did. The car was Lexus Certified but had brake rotor issues as well as scratches that they told me would be fixed after purchase. Stay clear!

Immediate response with several follow up calls supplying me with additional information.

Goerge was outstanding! He was honest...very engaged in the process and willing to govthe extra mile!

Pleasant experience. Salesperson James Brooks was very knowledgeable about the Lexus line of vehicles; He spent a lot of time patiently explaining, demonstrating the electronics and operation of the RX350 we bought. Will buy again. Highly recommended. 10 stars to the salesperson !

This was a very unexpected pleasant experience. There was no pressure to accept the deal, they worked with me on my needs , were very responsive to calls and emails, and everyone I was in contact with was exceptionally professional. This is the second time I bought a car from Ira Danvers and both times, the sales person was exceptional in service and demeanor. Buying the car was so very easy and quick. All I had to do was show up with the proper documents.

Prompt contact.

Excellent experiences...the guys at Ira Lexus of Danvers were pleasant and friendly...went to looked at the car I been in the market for...ended up buying same day...quick response...credits to the internet guy Kevin T and sale guy Mark D for making it easy...

very good

5 star. Although the vehicle I was inquiring about was no longer available, they were quick to respond and offer to follow up with my specifications in the future. Highly professional.

Great customer service

Easy to deal with got the truck I wanted

Great experience

Mr Chuck Festa was very helpful, courteous and professional. Good experience!

Professional

Not interested in the car, but was treated well.

We came to a number of $10,800 for a car over the phone then when I went into the dealership, drove the car and gave the info to trade in my old car I was told the deal was $11,800. NOT good customer service, we were basically lied to just so we would come in to the dealership. Then we got screwed out of the car for $10,800 (which they agreed to because we put up such a fuss) because they would only finance me through Santander for $350 a month! I had financing and they wouldn't take it because they wanted to get more money out of me through financing with them. I walked out and havent been back

Excellent service!

They got cranky when we decided to NOT got with the NEW car but decided to go with a CPO --- their attitude changed and it became unpleasant. We left and bought a car at another dealership

The absolute best!!

I'm happy with car and the service I got.

Mark Driscoll was our sale rep and we found him very honest and helpful.

They sold the car I was looking at from underneath me!!

Folks at IRA Lexus were friendly, hospitable, helpful, and extremely patient with this low tech guy. From the time they picked me up at the airport to the time I drove away 5 hours later, they trained and educated me on all the details and functions of my RX 450h. They deserve the highest marks one can give for all their efforts and care afforded me. Thanks very much.