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Indy Auto Man
About Us
Indy Auto Man, Indianapolis used car dealer, sells and finances used cars, trucks, minivans, and SUVs in Indianapolis, Indiana. Trade-ins are very welcome. Every vehicle comes with a 30 days price match and a 7 days exchange guarantee. Car dealership is close to Greenwood, Beech Grove, Southport, Avon, Zionsville, Carmel, Fishers, and Westfield. We pick up our out of town customers from the Indianapolis International Airport, which is 15 minutes away. Buy a vehicle and enjoy downtown Indianapolis, which is 10 minutes away.
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Today 9:00 AM - 7:00 PM (Closed now)
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4031 S East St
Indianapolis, IN 46227
Our Amenities
- Coffee
- Wi-Fi
- Customer Lounge
- Television
- After hours drop off
- Spanish speaking
- 7 Day Exchange Guarantee
- 30 Day Price Match Guarantee
- Vending Machines
- Online Financing
- Online Purchasing
- Pet Friendly
- Airport Pick-up
- Warranty services
- Test drive from home
- Early Bird Drop-off
Media
Service Info
Service Hours
Dealer Reviews
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Mar 18, 2026
Found the dealership through Car Gurus by accident. But this was an extremely easy process! Staff were very professional, quick to respond! They even did a video call with me to look it over since I was over 4 hours away! Price point was great, and they will even ship the vehicle to you! Or in my case, ship the vehicle to my house, and pickup my old vehicle I was trading in! Absolutely awesome experience and would recommend them to anyone!
Feb 27, 2026
So far its a good car thanks again indy auto man
Feb 12, 2026
Sold truck before I arrived and didn’t call to let me know after I drove 2 hours one way to be there.
Dec 11, 2025
Received several emails that said someone would call me. Received no calls. The emails also showed the price being $1000 more than the advertised price. Reached out to several dealerships and had a much better experience with all of them.
The lot was soo full I waited out on East St. just to pull in and find there was NO place to park. 90% of the cars still had snow on them so it would have been almost impossible to look at any really. Very disappointing. They did contact me and apologize and said they were opening a second location that would alleviate the congestion. I purchased a vehicle elsewhere the next day.
Dec 2, 2025
They have been amazing to work with! We live out of state and they have helped us get our family car and helped with all our questions! We love this dealership.
misleading. seemed like a nice car until i went to test drive it. had so many problems. overpriced
Aug 23, 2025
Response from current dealership:
Alliyah,
Thank you for your feedback. We’re very sorry to hear about your experience. It’s never our intention for a customer to feel misled, and we would like the opportunity to better understand the issues you encountered with the vehicle. Unfortunately, I haven’t been able to locate your information in our system to reach out directly. If you could please contact me directly at 317-643-8749, I’d be happy to personally discuss the situation and work toward a resolution. Please ask for Brandy.
Regarding pricing, we want to reassure you that we stand by our Best P
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Thank you for your feedback. We’re very sorry to hear about your experience. It’s never our intention for a customer to feel misled, and we would like the opportunity to better understand the issues you encountered with the vehicle. Unfortunately, I haven’t been able to locate your information in our system to reach out directly. If you could please contact me directly at 317-643-8749, I’d be happy to personally discuss the situation and work toward a resolution. Please ask for Brandy.
Regarding pricing, we want to reassure you that we stand by our Best P
Had to reach out to salesman numerous times and no responses. I got the loan approved, and had the cash for the down payment. But he didn't contact me for 2 days until he was back at work and then wanted to try and make the deal! Nope, sorry! You blew the deal! A salesman that don't like money, you don't find that every day!!!
Jul 30, 2025
Response from current dealership:
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience—it certainly does not reflect the level of service we strive to provide at Indy Auto Man.
Our goal is always to ensure every customer receives exceptional care and support, and I regret that we fell short in your case. To help us address this matter appropriately and ensure it doesn't happen again, I’d appreciate the opportunity to learn more about your experience and identify the consultant involved.
Please don’t hesitate to reach out to me directly at 317-6
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Our goal is always to ensure every customer receives exceptional care and support, and I regret that we fell short in your case. To help us address this matter appropriately and ensure it doesn't happen again, I’d appreciate the opportunity to learn more about your experience and identify the consultant involved.
Please don’t hesitate to reach out to me directly at 317-6
Mar 31, 2025
I didn’t make it to this dealer yet but he was very much available and ready to service me! He responded in a timely manner as well as followed up!! I will be shopping with him very soon!
They do not properly inspect vehicles. I purchased from a different state and found out the poor condition when it arrived. They did not disclose.
For example, it has a rattling door from an accident and the headlight was out. Since it’s a landrover it will cost 3K to fix. Winston at the dealership said it falls under “cosmetic” and contractually they aren’t liable. Very frustrating.
Awful experience. I test drove the car. The dealer had me sign a form that said I would return the car just as it
is. I did that. After I got home they claimed that there was road rash on a tire and I needed to pay them
$100.00. I didn't hit anything. I drove straight to the highway and straight back. Plus they were using the car
as a demo before I drove it. The salesperson told me that. Then he texted me later that no one else drove the
car. These guys will do whatever they can to cheat you. I bought a car from them years back and had similar
experience. I thought it was a one off experience, but nope here we go again. Be ware!
Dec 9, 2024
Purchasing my new pre owned Land Rover Discovery 2021 online from INDY AUTO MAN was a truly convenient experience. I was able to browse their inventory at my own pace, compare prices and features, and even get pre-approved for financing all from the comfort of my home. The online platform was easy to navigate, and Mr. Marcus was readily available to answer any questions I had. I appreciate the seamless online experience and am thrilled with my new vehicle. The car was delivered to the comfort of my home.
Nov 29, 2024
Rapid Response
First, this dealership is a joke. They couldn’t care less about you. I had to hound the salesperson to give me updates on when the car was available. They blast music and only one person was friendly. Second, it took them over a week to “inspect the car” but it was filthy inside, the engine air filter had bird feathers and dirt in it, tires had almost no tread on them, and the brakes were squeaking. They were missing one key, the middle seat for the second row, all the floor mats, and the headphones for the rear seat entertainment system. They also wouldn’t budge in price for everything that was missing. They also didn’t disclose they were missing anything either. Don’t trust any car you see here.
Dec 11, 2024
Response from current dealership:
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced during your interaction with our dealership. At Indy Auto Man, we prioritize transparency and quality in every step of the car-buying process, as reflected in our commitment to the Certified Vehicle Guarantee.
Regarding the concerns raised in the feedback:
Inspection and Preparation:
- Our vehicles undergo a comprehensive multi-point inspection, including cleaning, mechanical checks, and safety assessments, before being made available to customers. This process ensures the highest standards are met
More ...
Regarding the concerns raised in the feedback:
Inspection and Preparation:
- Our vehicles undergo a comprehensive multi-point inspection, including cleaning, mechanical checks, and safety assessments, before being made available to customers. This process ensures the highest standards are met
Sep 30, 2024
Accessible, responsive, friendly.
Sep 5, 2024
Bought this vehicle and had it shipped to us! Excellent service.
Aug 7, 2024
good
May 14, 2024
Made the whole process easy.
Show older dealer reviews 576
Feb 25, 2024
contacted me immediately
Feb 9, 2024
Sandy was very helpful in responding to my request on a vehicle I was interested in buying and supplying all information I would not hesitate to work with this dealer again
A deal was made over the phone. We had agreed on sale price and I informed the sales person I would be driving 2.5 hours to come and purchase the vehicle. When I showed up, they had sold the car to another person. They offered to reimburse me for the rental car I paid for but never followed through. Absolutely horrible experience. They made promises and did not deliver.
May 8, 2024
I apologize for the inconvenience you've described, but we cannot verify the incident you mentioned as we have no record of a customer by the name of Kody in our system.
Additionally, it's our policy to honor all agreements made with customers, and we take such claims seriously. We strive to provide excellent customer service and regret any misunderstanding or miscommunication that may have occurred. If you have further details or documentation about this interaction, please contact us directly so we can resolve this issue promptly.
Response from current dealership:
I apologize for the inconvenience you've described, but we cannot verify the incident you mentioned as we have no record of a customer by the name of Kody in our system.
Additionally, it's our policy to honor all agreements made with customers, and we take such claims seriously. We strive to provide excellent customer service and regret any misunderstanding or miscommunication that may have occurred. If you have further details or documentation about this interaction, please contact us directly so we can resolve this issue promptly.
Oct 30, 2023
Great
May 18, 2023
Kept in constant contact trying to find me the perfect car,
The dealership responded immediately. He asked for my permission to email and text. I really appreciated that! He was kind and courteous without that heavy sales pressure most others force upon the buyer.
I didn't end up purchasing from the dealership because I decided to stay local and purchased a new Jeep Cherokee instead. Nonetheless, I have nothing but good things to say about my experience and I highly recommend!
The location was 100 miles away from me and I told the rep that
iâll be driving up to see the vehicle. The car was dirty, scratches all
over the place. The first impression of the car was negative. After
minimum test drive we turn around and left the dealership. It was
waste of my time. Life vehicle didnât match posted pictures
Jun 18, 2024
Response from current dealership:
We apologize for any inconvenience you may have experienced. However, we are unable to verify the incident you mentioned, as our records do not show any customer under the username "Guru9MDMZQ."
To assist our customers in making informed decisions, we provide detailed information about each vehicle. Our online listings feature multiple images from different close-up angles in the photo gallery, as well as comprehensive vehicle condition reports and additional notes. This ensures transparency and helps customers understand the exact state of the vehicle before visiting our dealersh
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To assist our customers in making informed decisions, we provide detailed information about each vehicle. Our online listings feature multiple images from different close-up angles in the photo gallery, as well as comprehensive vehicle condition reports and additional notes. This ensures transparency and helps customers understand the exact state of the vehicle before visiting our dealersh
Jan 15, 2023
Drove hours to try to make a deal. They called several times before the appointment, saying they wanted my trade in. The day of the appointment they offered an insultingly low amount for the trade in. Complete waste of my day.
Jun 18, 2024
Response from current dealership:
We apologize for any inconvenience you may have experienced. We provide an initial offer for trade-ins during our customer calls, as part of our standard process. The initial offer is based on various factors, including the condition and market value of the trade-in vehicle.
It's important to note that we do not offer low amounts for trade-ins. Instead, we strive to provide a fair and competitive offer. Additionally, our trade-in process often includes an additional amount to ensure the value is balanced with the vehicle the customer wishes to purchase.
We regret that your experience did
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It's important to note that we do not offer low amounts for trade-ins. Instead, we strive to provide a fair and competitive offer. Additionally, our trade-in process often includes an additional amount to ensure the value is balanced with the vehicle the customer wishes to purchase.
We regret that your experience did
Sep 16, 2022
They are very responsive. Car is very well presented and priced. I live a decent way from them but we have kept in touch. Totally recommend. They’re good with text and calls.
Sep 4, 2022
Very responsive
I had good over all experience with the dealership. My sale man (Eugene) was great. He was very professional and he kept in touch through out the process. The only negative experience was that the dealership tried to make me finance with them. I told them I had already got a loan approved through my bank I didn’t need their financing services. They did all kinds of tricks to get me finance with them but I declined and it made them upset and made me even upset because they kept bringing up financing with theme every time. This was very annoying! Even at the point when I was signing the final sale paperwork, financing with them was still brought up. This very annoying.
Aug 9, 2022
Response from current dealership:
Thank you for the shout-out to Kevin!
Jul 5, 2022
They had a nice Ram 1500 Express that seemed reasonably priced. Val Yegorov helped me and was even immensely patient with me when I got fussy about some numbers and helped get us
all to a solution we were all happy with so I could purchase the car with confidence. Definitely a place I'd look to again if we need future vehicles as they also had a lot full of great cars!
Jul 5, 2022
It was good
Jul 4, 2022
Quick and easy friendly staff. Love my truck from them.
Feb 23, 2022
Excellent customer service and great communication regarding my inquiry.
Consistently the worst dealership I’ve worked with. First, the sales rep mentioned that he has a hair appointment and would prefer me to come in during a time that works for him which is blasphemous. Second, they wanted to pull a credit application for a test drive! I’ve never heard of such a thing. The last few times I’ve been here their cars are dirty and questionable. Stay leery.
Nov 18, 2021
When asking about the tow capacity on this particular model with the rear ended it has they told me it was 9,300 pounds.. However, after doing my own research it was only rated for 6,000 pounds. If I would had purchased the vehicle it would have caused major damage to the transmission. Please do your research before trying to sell a vehicle or purchasing one.
Nov 19, 2021
Response from current dealership:
Hello, thank you for taking the time to provide us feedback on your experience. We apologize that you received incorrect information when asking about the tow rating on the truck you were looking at. It's good to hear that a major issue was prevented and we will communicate to our team to make sure they are researching more thoroughly. If you would like to discuss this information any further, we would love to gather more information. Please call me at 317-576-4427. Jake McCracken, Director of Sales
Nov 9, 2021
Charlie was the sales rep who took care of the sale. He was very friendly and helpful. Charlie answered all our questions and set up a test drive. He took care of setting up the paperwork to get ready for the final step of the sale. Unfortunately the financial person was very busy and we did have about a 2 1/2 hour wait due to being short staffed. However once we did get to the financial person he did get the sale finalized as quickly as possible. Other than the wait we had a very positive experience.
Nov 5, 2021
Great response
And talked over details and solutions buying
Nov 5, 2021
Outstanding work by David
Nov 3, 2021
Fast responses
Oct 29, 2021
Salesman was great to work with. Issues with truck. Trying to get help from there service department
Sep 25, 2021
Yes they were very quick to reply and attentive. Answered my question. But it has manual top and a bit more than I want to pay really.
Overall I had a great online experience with Indy Auto Man
Though I never received the Indy Automan price match rebate check after purchase but
I bought the virtually online car from 500 miles away and the X5 was delivered within 72 hours
after payment Kudos to your pristine doorstep delivery service ,I highly recommend this dealership for online purchases
Sep 8, 2021
Very friendly people there. They were lively and enjoyed their jobs. I bought this one!! Love
it!!
Aug 28, 2021
I was told vehicle was in transit and I would be contacted as soon as it arrived. I was told this for weeks. No one ever followed up when the vehicle arrived and it was sold to someone else.
Aug 28, 2021
Response from current dealership:
Tim, thank you for taking the time to provide us this feedback. Please allow me to apologize for us not communicating in a timely manner concerning the vehicle availability. If you would be willing to share more details concerning this issue, please give me a call directly at 317-576-4427 - Jake McCracken, Director of Sales
Aug 12, 2021
Though we didn’t purchase this vehicle, the dealer was prompt with responses and answered questions.
Jul 24, 2021
Dealer was very responsive
Had a very bad experience. I test drove the highlander on Saturday afternoon and likes the SUV but when I will of sales to.take.it to my bank, dealer gave me only 1hrs to bring check from the bank. Knowing that banks are closed on Saturday afternoon, I proposed to put a.down pay ment and they refused to accept down payme and left me with the only option to finance thru the dealer but that came back with a hefty restriction - pay $7900 upfront and finance the rest with higher interest rate. I was very disappointed with their offer. They intentionally made it impossible to buy the car. I was very disgusted. I say stay away from this dealership. I will never pass by this dealership, let alone buy any vehicle.
Jul 2, 2021
I bought the car and was told the car would be detailed after the check cleared. There was dried wax all over the car. They said they would touch up some paint spots. They said they would put some gas in it because the low fuel was at 28 miles left when I test drove it. The car was delivered to me with 23 miles left of gas. Basically they didn't do anything they said they would besides delivering the car to me. I like the car but wouldn't recommend the dealership.
Jul 2, 2021
Response from current dealership:
Craig, thank you for taking the time to provide us with your feedback and allow me to apologize for our lack of following through on the expectations you had regarding the detail and gas. It would be great to get more details from you as well as see if we can make this right for you. Please give me a call at 317-576-4427 at your convenience. - Jake McCracken, Director of Sales
I called ahead with about 30 min notice and they had the car ready for me. “My” salesman was busy with another client but another gent got me the key and “my” sales guy was free when I got back. I decided I didn’t like the vehicle but I would return to the dealership again if they had something that interested me.
May 18, 2021
They want my phone number more than they want to answer my questions. In two weeks they have contacted me 4 times wanting my phone number and have yet to answer my original, very simple questions about the car.
May 18, 2021
Response from current dealership:
Erik, thank you for taking the time to leave this feedback for us concerning your inquiry with Indy Auto Man. We have made our team aware of the oversight concerning your original questions and apologize for our lack of response concerning those issues. If you would like to provide any more information or have any additional concerns or needs, please reach out at 317-576-4427 - Jake McCracken, Director of Sales
We loved this car and that is the ONLY reason we bought it. The salesman agreed to wait after hours for my husband to travel up to test drive the car. When he got there, the salesman was rushing him, saying everyone in the office was waiting to go home all because of us, said he had to hurry up because the police were coming since they were there after hours, and finally that he needed to hurry because the salesman had two dogs at home waiting on him. He was only able to test drive it a couple of blocks and was completely unable to look at all the features we had wanted to inspect. The salesman knew nothing about the car and wouldn’t let him see the carfax report because he didn’t have time. We bought the car a week ago and it still hasn’t been shipped to us. The manager did finally agree to put 2 new tires on it (the salesman wouldn’t even consider that) which is why they got 2 stars instead of one. If he didn’t want to stay late, he should’ve let someone else take the sale.
May 18, 2021
Response from current dealership:
Thank you very much for providing this feedback of your purchase experience with us, and please allow me to apologize for the treatment you described above. We will certainly work with our team to make sure this doesn't happen in the future. If you would like to discuss this and provide more detail, I would love to hear from you at 317-576-4427. - Jake McCracken, Director of Sales
May 12, 2021
Good customer support
May 6, 2021
We didn't end of buying from them, so I can't say much. They have contacted me via my email to
see if they could be of service to us though.
May 5, 2021
Didn’t help me had to contact 3 different people before anyone responded then they didn’t help with what I wanted to know so looked elsewhere
Apr 26, 2021
Got a text regarding the vehicle. Representative said the truck wasn’t on site, that it was going on through inspection. I said, OK, well I’m interested in the truck when it becomes available. He reiterated it in wasn’t there at the moment. I acknowledged I understood that and would like to be notified when the truck was available for purchase. Never got a return contact. Received an auto-generated email that the truck was sold a week later.
Absolutely trash!! Mist unprofessional bunch of people I've ever dealt with. Sold a car I had been working on buying for 3 days right out from under me bc the people came in the storeband I was buying from our of town!!! Offered to out down a deposit and everything
Dec 11, 2024
Response from current dealership:
Thank you for your feedback. We understand your frustration and apologize for any inconvenience caused during your interaction with our dealership.
At Indy Auto Man, vehicles are offered on a first-come, first-served basis. For clients interested in a specific vehicle, email notifications are sent to update them on its availability. In this instance, the truck was sold to a client who responded promptly to the email notifications and completed the necessary steps to secure the purchase.
We strive to ensure transparency and fairness in our process by prioritizing clients who actively enga
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At Indy Auto Man, vehicles are offered on a first-come, first-served basis. For clients interested in a specific vehicle, email notifications are sent to update them on its availability. In this instance, the truck was sold to a client who responded promptly to the email notifications and completed the necessary steps to secure the purchase.
We strive to ensure transparency and fairness in our process by prioritizing clients who actively enga
Apr 13, 2021
Have been trying to get this dealer to get me more info on this car and all I get is it still in the shop. It has been in the shop for over 3 weeks now according to the sells man
Apr 3, 2021
This dealership was well staffed, friendly, and accommodating. Kevin was assigned to assist me and was efficient, knowledgeable, and treated this old lady with respect. The vehicle was ok, but had more mileage than I would like. I will be perusing their inventory online, and contacting Kevin if I find another vehicle to test drive. Thanks!
Mar 23, 2021
Our experience with Indy Auto Man was not good. We purchased a car on the day we called
to set up an appointment to come look, (on a Friday). We paid for the vehicle, no financing
was needed. We did not get the car for 6 days (Wednesday) due to them not getting a few
minor repairs completed as needed per our purchase agreement. We called 2 different times
and left messages on the progress of repairs but calls were never returned until the day we got
a email saying the car was ready for pickup (Wednesday) We will not be doing business with
this dealer in the future and would recommend others to be careful when they promise things
that don't get done.
Mar 19, 2021
Felt like the Walmart of car dealerships....car was such poor quality I think even the salesman was embarrassed....runs on the repainted hood and worse
Mar 18, 2021
My experience was great and salesman was fantastic. They made a great 1st impression. Thanks again.
Mar 15, 2021
helped with any questions extremely nice
My name is dwayne When I had one of the worst experience with this dealership, my sales person name is Kevin, I was wanting to buy maserati etc.. I got there, he sold the car and didnt have the common decency to call me and tell me; knowing I was driving 3 hrs to get there. Upon arrival he want to sell me a maserati with high miles then he told me I have 30minz to buy to car... How disrespectful...
Feb 7, 2021
3 different individuals contacted me from the same phone number, via
text, with the last one not even knowing which car I had inquired
about, but asking me to put a deposit down. Red flag for me. I asked
him to not bother me anymore, Iâd take my business elsewhere. The
second individual had me do the KBB trade in value, and I explained I
was 4 hours away, but the 3rd individual had no idea of any of that
information. How do you put a deposit down on a car that they donât
even give you the correct year of the one youâre looking at?! This
experience made me question how safe online car buying is!
Feb 7, 2021
Good deal!
Jan 24, 2021
Excellent communication and follow through. Appreciate it.
Jan 1, 2021
Contacted me and set up an appointment to see the CT’s. The staff and salesman were very gracious. I did not buy the car because of its unkept condition.
Very laid back and low pressure atmosphere. I'm not the easiest car buyer to deal with but they were great sports and we were able to make a deal.
Dec 30, 2020
Response from current dealership:
Hi Keenan. Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Dec 28, 2020
Clean and neat place. Excellent service. Responded to me questions within a few mins. Very helpful once at the dealership.
Dec 30, 2020
Response from current dealership:
Hi Katie. Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Dec 30, 2020
Response from current dealership:
Hi Kevin. Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Dec 30, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Yes the dealership were very helpful very knowledgeable about the vehicle that outfits arrested in buying very friendly and very accommodating
Dec 30, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. If you have any suggestions for how we can provide a 5 star rating with your next visit please reach out. 317-576-4427 ~ Amy Bannor Sales Director
Dec 30, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Dec 30, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Nov 26, 2020
Great service! Noe was amazing and never pressured us into a sale. We took our time, test drove some things and came back for our purchase. It went quickly and was super easy.
Nov 26, 2020
The dealer responded to all my enquiries.
Nov 25, 2020
Wonderful! I got the deal I desired! The two hour ride was worth it!!!!
Really solid sales team!!!
Dec 30, 2020
Response from current dealership:
HI Michael. Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
I got an immediate response to my inquiry. We live out of town, so I asked a lot of questions before going to see the car. Our salesperson, Noe, sent me video walkthroughs of the car and sent me photos of every tiny imperfection (there weren’t many). He was very transparent through the whole process, discussing the Carfax report in detail. We bought an 8 year old car that looks and runs like new. We scoured the internet and they definitely had the best deal. The people were professional and the process was easy and efficient.
Dec 30, 2020
Response from current dealership:
Thank you for your kind review. We appreciate you! ~ Amy Bannor Sales Director
Timely follow-up to initial customer inquiry. Sales representatives were helpful and not overbearing with my search process. Appreciated the contact from the manager as well.
Dec 30, 2020
Response from current dealership:
Thank you for your review. We appreciate you. If you have any feedback for how we can earn five stars with your next experience we would love to learn. 317-576-4427 ~ Amy Bannor Sales Director
Nov 9, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
The car looks good and that is what the dealer was saying, however, they admitted that it was hit in left-front. I used to own a car dealership
and at this price the car is way too expensive. The dealer would not give me the name of the body shop or provide a realistic price.
Nov 9, 2020
Response from current dealership:
Hello Bob. Thank you for the feedback. We do have cars in inventory with some history of accidents and we have no problem giving as much information as we know about the vehicle. We provide free CarFax reports and/or anything that we know has been done since our ownership. If the information is not avaiable to us, say the exact location of where work was done, we have no way to share that with the customer. As for pricing, we price according to the market and this includes the vehicle history. We are very transparent in our processes throughout. We understand if you felt that the vehicl
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Nov 4, 2020
Everyone at the dealership was very friendly and helpful. They answered all of my questions and
helped me purchase my car. There was a decent amount of wait time at certain points but they
stayed open later than usual in order to help us get everything sorted out.
Nov 4, 2020
Response from current dealership:
Hi Kaylee. Thank you for the kind review and the feedback. We appreciate you. ~ Amy Bannor Sales Director
Oct 26, 2020
It was excellent and satisfactory
Oct 30, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you! ~ Amy Bannor Sales Director
Oct 21, 2020
Great information
Oct 21, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. If you have any feedback for how your next experience with us could be a five star please reach out. My direct line is 317.576.4427 ~ Amy Bannor Sales Director
Dealer had a quick response and was helpful. Unfortunately another vehicle stole our hearts before seeing the Jeep.
Oct 21, 2020
Response from current dealership:
Thank you for the kind review. If you have any feedback for how we could earn a 5 star with your next experience please reach out. My direct line is 317.576.4427 ~ Amy Bannor Sales Director
Good people i just was unable to get a ride before they sold it dont think they will wait on you
Oct 21, 2020
Response from current dealership:
Thank you for the kind review. Please continue to watch for any that interest you because we would love to help you get into the perfect vehicle. Do not hesitate to reach out again. ~ Amy Bannor Sales Director 317.814.7520
The sales lady was very polite and provided great service. She offered to search for a vehicle more to
our liking since we decided not to purchase the one on the lot.
Oct 17, 2020
Response from current dealership:
Hello Steve. Thank you for the kind review. If you have any feedback as to what will make your next experience a 5 star please reach out. ~ Amy Bannor Sales Director 317.576.4427
Oct 17, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
Pros-Follow up and communications good, friendly staff!
cons - no negotiations no deals even with cash on a vehicle that has had two accidents!!
Oct 7, 2020
Response from current dealership:
Hello Tami. Thank you for the feedback. We price our vehicles to market based on that data we have (which includes vehicle Carfax reports for consumers to see) so we do not negotiate on price. I understand that this business model does not suit everyone. If you change your mind about that part we would still love to assist you with the buying process. Please reach out to me directly at 317.576.4427 ~ Amy Bannor Sales Direct
Oct 5, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
They contacted me, but the experience was
one sided. They refused to budge any at all
in terms of pricing, when some of their
vehicles are way over priced compared to
actual market value. I told them I would pay
in full and made them multiple offers and
they said they were not going to move away
from the price they set. They kept claiming
COVID as a reason they couldnât budge in
reducing the price.
Oct 5, 2020
Response from current dealership:
Thank you for the feedback. We do understand that not every customer agrees with our pricing philosophy and we accept that. We wish you the best of luck in finding the right place for you to purchase your vehicle from. There are still dealers out there that will haggle and negotiate on those things. ~ Amy Bannor Sales Director
Matt C at Indy auto man was great. Very friendly and assisted in getting the vehicle my wife loves.
Sep 30, 2020
Response from current dealership:
Hello and thank you for the kind review. We appreciate you. Please let your friends and family know that we are here for any of their automotive needs as well. ~ Amy Bannor Sales Director
Sep 25, 2020
Response from current dealership:
Thank you for the kind review. With our pricing structure we sell our vehicles VERY quickly and we often get multiple people on the same vehicle. I hope that you find another that you are interested in. Please reach out with any questions that you have about buying a vehicle! Thank you again. ~ Amy Bannor Sales Director
Sep 21, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Sep 21, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Sep 16, 2020
Response from current dealership:
Hello and thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Staff is very nice. Car was purchased by someone before my appt. It wasn’t meant to be. I did find another fiat at a different dealership.
Sep 16, 2020
Response from current dealership:
Hello Jen. Thank you for the kind review. We appreciate you. Please contact us again if you find another one you are interested in. ~ Amy Bannor Sales Director
Sep 11, 2020
Very timely response
Sep 16, 2020
Response from current dealership:
Hello Lynn. Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Sep 10, 2020
The actual experience of test driving & purchasing the vehicle went smooth. My disappointment came after I got home with the vehicle. I was instructed by the sales rep on where to test drive the vehicle which was on the nearby interstate & back. I drove with AC on & it wasn’t until the following day driving with the windows down I could hear an exhaust leak. After 2 phone calls to the dealership requesting they address this issue without receiving a return call as promised I took the vehicle to be repaired only to learn it also has a leaking strut which is an expensive repair. I placed a 3rd call to the dealership & here I am a week later still waiting on a return call. I feel a return call when promised even if they’re unable to provide assistance is the least that could’ve been offered. I plan to purchase an additional vehicle within the next year but will not be returning to Indy Auto Man dealership.
Sep 21, 2020
Response from current dealership:
Hello Melissa. Thank you for this honest feedback. I know that my team has been in contact with you since you wrote this and they have mentioned to me that we have figured out and helped you through the issue. Please feel free to reach out to me directly if you have any further questions. My direct line is 317.576.4427. ~ Amy Bannor Sales Director
Sep 16, 2020
Response from current dealership:
Hello and thank you for the kind review. We hope that you find another one that we can help you with. Please don't hesitate to reach out again. ~ Amy Bannor Sales Director
Sep 8, 2020
Great support
Sep 16, 2020
Response from current dealership:
Hello and thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Sep 4, 2020
Response from current dealership:
Thank you for the kind review. If you have any feedback on how to make your next experience a 5 stars I would love to hear it. 317.576.4427 Amy Bannor Sales Director
Aug 31, 2020
Just looking. He was very professional.
Sep 1, 2020
Response from current dealership:
Hello Sharon. Thank you for the kind review. If you have any feedback that would make your next visit a 5 star vs a 4 star I would love to hear it. My direct line is 317.576.4427 ~ Amy Bannor Sales Director
Sep 1, 2020
Response from current dealership:
Hello Teresa. Thank you for the kind review. We appreciate you. ~ Amy Bannor Sales Director
Aug 25, 2020
Very good response
Aug 25, 2020
Response from current dealership:
Hi Stephen! Thank you for your feedback and the five stars. We appreciate you. ~ Amy Bannor Sales Director
Aug 25, 2020
Response from current dealership:
Hello! Thank you for your feedback and for the five stars. We appreciate you. ~ Amy Bannor Sales Director
Aug 19, 2020
Fast
Aug 20, 2020
Response from current dealership:
Thank you for the five stars. We appreciate you! ~ Amy Bannor Sales Director
Aug 7, 2020
Very fast and friendly response
Aug 8, 2020
Response from current dealership:
Hello Michael. Thank you for the kind review. We appreciate you! Please let your friends and family know that we are here to assist them with their vehicle needs as well. ~ Amy Bannor Sales Director
Aug 7, 2020
Ask for Kevin if you want to buy a car. He was great to work with. Made my getting a car less stressful.
Aug 8, 2020
Response from current dealership:
Hi Michael! Thank you for the kind review. We appreciate you! ~ Amy Bannor Sales Director
Jul 22, 2020
Response from current dealership:
Hi John. Thank you for the kind review. We appreciate you. Please let your friends and family know that we are here to assist them with any vehicle needs that they have. ~ Amy Bannor Sales Director
Jul 18, 2020
Indy auto man is awesome! Jarrett and Sam were so helpful got us in and out and we love our new car!!!!
Jul 21, 2020
Response from current dealership:
Hi Robert! Thank you for the kind review and for the 5 stars! ~ Amy Bannor Sales Director
Jul 4, 2020
Contacted me in a timely manner
Jul 10, 2020
Response from current dealership:
Thank you for the kind review. If you have any feedback that would make your next experience with us a 5 star I would love to discuss it. Please contact me directly 317.576.4427 ~ Amy Bannor Sales Director
The most helpful auto place around, they are consistent with their contact and make sure you find the vehicle you are looking for a remain
courteous and respectful. They have a lot of cars to choose from and offer delivery which is nice.
Jul 7, 2020
Response from current dealership:
Hello Kandice! Thank you for the kind review. We appreciate that you took the time to share your experience with working with us at Indy Auto Man. Please let your friends and family know that we are here to assist them with any of their vehicle needs. ~ Amy Bannor Sales Director
Jul 2, 2020
I was, indeed, satisfied that two people attempted to assist me with the 2016 Equus, however, I had changed my mind regarding the vehicle and did mention this to one of the
salespeople. Thank you, kindly.
Jul 10, 2020
Response from current dealership:
Hello. Thank you for the kind review. If we can help you with another vehicle in the future please let us know. If you have any suggestions for how to make your 4 star a 5 star I would love the feedback. Please contact me directly at 317.576.4427 ~ Amy Bannor Sales Director
Jul 7, 2020
Response from current dealership:
Hi! Thank you for the kind review. We appreciate that you took the time to share your experience. If you have any suggestions that would make your next encounter a 5 star vs 4 star I would love to hear it. My direct line is 317.576.4427 ~ Amy Bannor Sales Director
Jun 21, 2020
Fast response and quality customer service!
Jun 22, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you! ~ Amy Bannor Sales Director
Jun 22, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you! ~ Amy Bannor Sales Director
Jun 15, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
Terrible customer service spent all day emailing back and forth a waste of time with Jaime whom I told I was preapproved with a bank they worked with which he didn’t check and had me do credit application and then tells me sorry the car I wanted sold 20 minutes ago! That’s just wrong because if they were doing another sale on it don’t waste my time. But luckily the next day I got the same car through another dealership with my preapproval they lost business I will never work with them very unprofessional!
Jun 15, 2020
Response from current dealership:
Hello and thank you for the feedback. We never like it when we have to tell a customer that a vehicle sold. We are very glad that you were able to find the same vehicle at another location so that you didn't miss out. I am very sorry that some of your time was wasted and I am going to look into communication that will help set the correct expectation for customers about other customers working on the same vehicle. I would love to discuss this further so please reach out to me at 317.576.4427 Amy Bannor Sales Director
Great to work with.
Didn’t buy because we couldn’t come to trade in terms but I was still happy with talking to them
Jun 9, 2020
Response from current dealership:
Thank you for your kind review. We appreciate you! ~ Amy Bannor Sales Director
I was super excited to purchase this vehicle on June 1st which was my Birthday and was willing to drive 4hrs to get it however my wife and I had a TERRIBLE EXPERIENCE!!!!
I called this dealership at 7am to start the process. We were going back and forth trying to complete all paperwork on Monday so we can drive the same day. I felt I was given the Run Around all day. My wife had to take time off to close the deal only for the salesman to tell not to come. I've requested over and over for videos, photos and finance numbers and didn't received then until Wednesday after ONLY speaking with a Sales Manager.
I had contacted another dealership in Indiana on Wednesday 2hrs away and the Salesman immediately took photos and videos after our FIRST conversation. The difference in experience was night and day. Needless to say we purchased our first Audi Q5 from the other dealership due a much better experience!!!
Jun 8, 2020
Response from current dealership:
Hi John. I am very sorry about your frustration with the lack of communication. I would like to look up the situation to see if I can work on things going forward with my staff. We do use an automated answering system for "after hours" business, Pat Anderson, and it does not have the technological ability to send photos or video. That would have been who you were chatting with that early in the morning (we do not open until 9 AM). I agree that it should not have taken an extra day NOR should a sales man have told you not to come, unless the vehicle sold OR had just gone through
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Jun 2, 2020
Staff was friendly and didn’t pressure me into a purchase
Jun 8, 2020
Response from current dealership:
Hi Lucas. Thank you for the 5 stars. We appreciate you! ~ Amy Bannor Sales Director
Jun 2, 2020
Response from current dealership:
Thank you for the kind review. If you have any suggestions as to how we could make your experience a 5 star please contact me. We encourage feedback! We appreciate you. ~ Amy Bannor Sales Director 317.576.4427
May 21, 2020
3 people from car dealer contacted us , was a bit confusing , but none off them could answer about the accident report listed for vehicle
May 26, 2020
Response from current dealership:
Hi Ronald. Thank you for the feedback. We offer free CarFax reports with each of our vehicles online so I would like to know which vehicle you inquired on that you could not see the history. We are very transparant with the information that we have. If it was details about the accident that you are looking for we wouldn't have any more information than what the CarFax shows. Please reach out and I can help walk you through the History Report on CarFax for any vehicle that you are interested in. We appreciate you. ~ Amy Bannor Sales Director 317-576-4427
May 18, 2020
Fast and friendly responses to questions. Didn't get the vehicle(sold), but would shop with them again. Thank you!
May 25, 2020
Response from current dealership:
HI Brady. Thank you for the 5 stars. We appreciate you! ~ Amy Bannor Sales Director
This place is great. Victor the sales rep that worked with us was extremely adamant about finding the right vehicle for us. Even with my poor credit they were able to find financing at a reasonable monthly payment. The vehicles there are very low priced and all come with a vehicle history report. Excellent place to buy a vehicle.
May 23, 2020
Response from current dealership:
Thank you for the kind review! We appreciate you. ~ Amy Bannor Sales Director
May 14, 2020
I had arranged to purchase a car with the Indy Man. In the process I had an independent inspection of the car and it uncovered 3 problems.
When addressed with the Indy man they responded by telling me that the problems were known and that is why the car was priced the way it
was. After several discussions, it was left with we are looking into it and will get back with you. I have not heard back. This is certainly not
transparent. Trying to reach someone on the phone was next to impossible and I never had anyone return my call. I had a couple of text
messages was as good as it got. I heard several times that the poor service was due to the pandemic. Interesting how other car dealerships
don't have the same pandemic problems? Very disappointing with the whole experience.
May 23, 2020
Response from current dealership:
Thank you for your feedback. I apologize for our lack in communication to you about the vehicle. We are very socially aware of the pandemic right now and are lighter staffed than normal to minimize the people in the building. We are one of the few dealerships in the area that has experienced an increase in sales during this as well so what you are saying about other dealerships is true. I will talk to my team about how lack of communication relates to poor customer service. Please feel free to contact me directly if you have any other questions. ~ Amy Bannor Sales Director 317.576.4427
May 22, 2020
Response from current dealership:
HI Brittney. Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
May 8, 2020
Pretty good, I thought car should of been clean to test drive it. We test drove dirty car, even when I called and expressed interest in car.
May 18, 2020
Response from current dealership:
Thank you for the feeback! Our inventory has grown substantially in the past week and I am going to look into ways to communicate between the departments if someone is looking at a car that hasn't had the chance to go through reconditioning yet. Would you like to come back in and see it again? ~ Amy Bannor Sales Director
May 7, 2020
contact was made immediately, car is sold
May 15, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales director
May 11, 2020
Response from current dealership:
Thank you for the five stars! We appreciate you. ~ Amy Bannor Sale Director
May 3, 2020
They were fine
May 11, 2020
Response from current dealership:
Hello Mike. We appreciate any feedback that will make a 3 star experience turn into a 5 star. Would you please contact me directly 317.576.4427 so that I can discuss any issues that you had. Thank you. ~ Amy Bannor Sales Director
May 11, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor
May 6, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor
Apr 30, 2020
Reached out multiple times before finally getting a sales person assigned to me. Sales person didn’t seem interested in working with me or providing information about the carfax. Listing has discount available on multiple websites, but sales person won’t budge to make the deal. Doesn’t seem like they want to sell the car. If management sees this, would love to have them call me, doubt this is how the dealership is, I’m just stuck with a bad person
May 5, 2020
Response from current dealership:
Hi Donald. I do not like a customer thinking that we do not want to sell a car, we absolutely do. With that, however, we do not budge on the price of cars. We offer a $100 discount for online customers that I would happily offer to you for looking online. I would love to chat with you further. I am going to find you in our system and call. Please reach out to me directly as well. 317-576-4427 Amy Bannor Sales Director
Apr 29, 2020
Trying to work with me
May 5, 2020
Response from current dealership:
Hi Timothy. Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
May 4, 2020
Response from current dealership:
Thank you for the five stars! We appreciate you. ~ Amy Bannor Sales Director
May 4, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
They contacted me right away and were very helpful throughout the process. Even though I did not purchase
the vehicle they still were classy and informative.
May 1, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
May 1, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you.l ~ Amy Bannor
Apr 26, 2020
Prompt reply and helpful
May 1, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Slow at getting figures together :(. Too many people emailing about this one inquiry. Never got a final dollar amount. Bought another vehicle- while waiting on them for a final $$$ amount?!
Apr 28, 2020
Response from current dealership:
Hello Amy, I sincerely apologize you felt we were slow at getting you the figures. We are a one price store and vehicle you were interested in was listed at the Good Price (we are a value leader in the area). Our customer specialist was replying to the questions within 3-15 minutes. Again, we are sorry, it seemed like a long time. We are continuously working on our response time.
Well I attempted to purchase this truck but didnt really get any help from the dealer. I submitted my capital one pre-approval and filled out a credit application online with Indy auto man. I assume they submitted my application to a different lender because I received a text from Kevin who I guess was the salesperson stating that his manager said I needed $5000 down. I kept trying to reach Kevin by phone and email because capital one told me that they never received an application from them for me. After several more attempts to reach Kevin and have my application submitted to capital one, I went to ray skillman and purchased 2015 Silverado through capital one. I guess Indy auto man didn't want my money, but they sure ran my credit with a lender other than capital one and offered no type of feedback besides a couple text messages, and answered none of my questions.
May 1, 2020
Response from current dealership:
Thank you for this honest feedback. I am going to look into this and find out why you weren't reached out to. Please feel free to contact me directly if you have any questions. I don't have your contact information so I am going to have to see if I can find you in our system. 317.576.4427 ~ Amy Bannor
Apr 20, 2020
Got back with me pretty quick
Apr 21, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Apr 20, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you! ~ Amy Bannor Sales Director
Very nice inventory at pretty fair prices, associates were very helpful and not too pushy!
Apr 18, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you! ~ Amy Bannor Sales Director
Apr 18, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Mar 30, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
Mar 30, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor
we recently purchased a car from this location salesman Steve g was such a great help he was very knowledgeable patient.This was our second time coming to this location and he was able to get us a better deal the second time around. He was very attentive. overall we were very happy and satisfied with our purchase because of Steve . thanks again Steve
Mar 26, 2020
Response from current dealership:
Thank you for the kind review. We appreciate you. Stay safe. ~ Amy Bannor Sales Director
Mar 26, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
Mar 15, 2020
Kept me well informed.
Mar 19, 2020
Response from current dealership:
Thank you for the 5 stars. ~ Amy Bannor Sales Director
Mar 19, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Mar 15, 2020
This company has an owner who gives back to his community and has an excellent sales team. They will not hound you on the lot either. It is very nice. Kevin Dunn is great to work with and you will feel relaxed in his presence. I loved the car however it didn’t have some of the items I wanted. The Indy Auto Man way is giving back to the community and providing a relaxed environment for making your car purchase a great experience.
Mar 19, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Mar 14, 2020
Dealership is great. Maybe just a little slow with the updates. When I first inquired about this car. It was already sold and the internet specials didn’t know. But they quickly informed me about another one. Even though I really love this vehicle with the white exterior.
Mar 19, 2020
Response from current dealership:
Thank you for the kind review and the feedback for how customers see things! Our system is delayed about 24 hours on which vehicles have sold. We have added communication internally to try and alleviate some potential frustrations with this, but we are aware it's an ongoing thing. We appreciate you! ~ Amy Bannor Sales Director
Mar 19, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
I talked with one lady and she was unprofessional in her emails, I talked to a gentleman and told
him then about this lady and then she is emailing me again but friendly this time, we couldn't
make a deal since it did have the options I was looking for. Very quick responses to emails
though I've had other dealerships ignore all emails. I do appreciate the quick attention.
Mar 11, 2020
Response from current dealership:
Thank you for the feedback! I would really like to know who you are so that I could look into the emails and help rain my staff. We monitor all communication, but things do slip by. Please contact me directly at 317.576.4427. Thank you ~ Amy Bannor Sales Director
Mar 11, 2020
Response from current dealership:
Thank you for the 5 stars Mitch! We appreciate you. ~ Amy Bannor Sales Director
Mar 5, 2020
Indy Auto man was a pleasure to deal with! Got a great deal on an awesome truck. They really stand behind their vehicles.
Mar 11, 2020
Response from current dealership:
Thank you for the 5 stars Shawn. We appreciate you. ~ Amy Bannor Sales Director
Mar 2, 2020
Responded quickly, car was not in stock yet, never heard back
Mar 11, 2020
Response from current dealership:
Hi Lawrence. I would like to look into this a little further. Could you please contact me directly at 317.576.4427 ~ Amy Bannor Sales Director
They contacted me via email and did not seem overbearing or pushy. Just the right amount of correspondence. I know I can reach out without feeling pressured.
Mar 6, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
I called to do business over the phone, because I live to far to go to the dealership. The response I got was they do not do deals over the phone. So I went somewhere else and purchased a vehicle.
Mar 3, 2020
Response from current dealership:
I can not tell who you are by your screen name so I am guessing that this is also you: " I made an offer that was rejected by the sales person I think (NAME). Which is fine. He said thanks and good luck.... I was told the price was firm yet you guys do drop your prices on vehicles so there not in stone. I would be driving to by a car site unseen and if there was a problem u live 5 hours away so for me the pleasure of my business should be yours not the other way around. I am STILL interested the the silver SLK but I need some cooperation from from someone that can make a price drop I hav
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sent email at 8:30 am with 3 questions on vehicle. recieved a phone call shortly after by the iij internet girl, who knew nothing. explained I was a buyer. I was informed a sales person would contact me. sent two more emails with no response from sales, onlybthe in internet girls saying sorry the sales person was with customers .. I guess they have one sales person?2 what a joke, have to beg a dealership to sell me a car
Mar 2, 2020
Response from current dealership:
Hello. Thank you for the feedback, we know those situations are frustrating. We had our busiest week in history with customers in our showroom every day from open to close. We do our best to respond to emails in as timely of a fashion that we can, while maintaining the priority of the customers in front of us. If you are still interested in the vehicle we will do our best to get you the answers you are looking for. More importantly I would love to invite you in to see the vehicle in person. Please contact me directly if there is something that we can do to help you get your vehicle of in
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Feb 26, 2020
I didn’t get to dealership. However Brittany kept me updated on the status of vehicle. She also advised when it sold. And let me know they had similar vehicles and would assist in any way needed
Mar 2, 2020
Response from current dealership:
Hi Randall. Thank you for the kind review. If you have any feedback for how we could make your next experience a 5 star I would love to hear it. 317.576.4427 is my direct line. We look forward to continuing to work with you. ~ Amy Bannor Sales Director
Feb 26, 2020
Wonderful
Mar 2, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Mar 2, 2020
Response from current dealership:
Thank you for the kind review. If you have any feedback that would make your next experience a 5 star I would love to hear it. My direct line is 317.576.4427 ~ Amy Bannor Sales Director
Feb 28, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
I was not happy with there non refundable policy of $500. This makes it very difficult for out of town people. They really weren't knowledgeable of the car they were selling. I have bought many cars out of town and out of state and I've had great results. This one didn't work out that way for me. Even though I probably would have bought the car I wasn't willing to chance $500 on nothing but pictures to go by.
Feb 28, 2020
Response from current dealership:
Hello Todd. You are correct that we will not hold cars. We do accept downpayments towards the purchase for people that need to get their funds together. This requires signatures with purchase intent. I do apologize if you were told the wrong terminology. We do not have the ability to hold cars at all, it is on a first come basis to be the most fair to anyone looking at our cars. If you have any questions about the policy please feel free to contact me directly at 317-576-4427. ~ Amy Bannor Sales Director
Feb 27, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Feb 24, 2020
Great contact! Just decided to not buy the car
Feb 27, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you! ~ Amy Bannor Sales Director
They reach out to me as soon as I contacted them. Still haven't decide which vehicle my husband wants.
Feb 24, 2020
Response from current dealership:
Thank you for the 5 stars! ~ Amy Bannor
Feb 20, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor
Feb 17, 2020
Im trying to buy a vehicle in cash and have it delivered but i was told they will give me a final price and never heard from them again. Its been 4 hours.
Feb 19, 2020
Response from current dealership:
Hello Clarence. I tried to find you in our system and I am having trouble. Please reach me directly, we never have an intention of a customer waiting 4 hrs for information. Thank you~ Amy Bannor Sales Director 317.576.4427
Feb 11, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Feb 8, 2020
Prompt and courteous
Feb 11, 2020
Response from current dealership:
Hello Josh! Thank you for the nice review. If you have any suggestions that would make it a 5 star I would love to hear them. 317-576-4427 ~Amy Bannor Sales Director
Feb 11, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Feb 1, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Test drive showed obvious transmission problem & they haven't contacted me since then. I'd be willing to buy it that way.
Jan 28, 2020
Response from current dealership:
I would like to look into this situation, but I am not able to find you based on the name "One". Based on what you are saying we would more than likely look at fixing a vehicle prior to the sale, but I am not sure of the situation. Please reach out to me directly 317-576-4427 so I can assist with your vehicle purchase. ~ Amy Bannor Sales Director
Jan 25, 2020
Response from current dealership:
Thank you for the five stars! We appreciate you. ~ Amy Bannor Sales Director
Jan 25, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
Jan 21, 2020
Went to purchase a vehicle and was quoted $2500 to fix something that a Chrysler dealership charges $1000 to fix on a vehicle that they have on their lot. Would not recommend for sure.
Jan 25, 2020
Response from current dealership:
Thank you for the feedback Aaron. I am not aware of which vehicle you are referring to nor the service needing to be done. If you are interested in that vehicle I would like to dig into this a little further. Please contact me directly at 317.576.4427 ~ Amy Bannor Sales Director
Jan 20, 2020
prompt call, notification that the car is already sold.
Jan 25, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you. ~ Amy Bannor Sales Director
Jan 19, 2020
Let me know everything about the car even where it was wrecked at
Jan 22, 2020
Response from current dealership:
Hi Gerald! Thank you so much for this review. One of our core values at IAM is Transparency. This means that we build trust with our customers and staff with clear, honest, communication. I love to hear that we are sharing whatever information we have with you! We look forward to your next vehicle purchase. ~ Amy Bannor Sales Director
Jan 18, 2020
Very helpful
Jan 22, 2020
Response from current dealership:
Thank you for the 5 stars! ~ Amy Bannor Sales Director
Jan 20, 2020
Response from current dealership:
Hello Ressa! Thank you for the review. Any suggestions that we could work on to get a five star next time? ~Amy Bannor Sales Director
Jan 15, 2020
Indy Auto Man is the best! I found the vehicle I liked and by the end of the day drove it home. John and Chance were awesome to work with. I’ll definity buy from them again.
Jan 18, 2020
Response from current dealership:
Hi John! Thank you for the kind review. We appreciate you! ~Amy Bannor Sales Director
Jan 18, 2020
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Jan 18, 2020
Response from current dealership:
Thank you for the 5 stars! ~ Amy Bannor Sales Director
Jan 9, 2020
They were late in following up with me after I had questions about this vehicle. 2-days
and the weekend went by with no response, then the vehicle sold before. I was
disappointed it took so long to get some simple questions answered. I was very
interested in the vehicle and lost out on the opportunity to purchase it.
Jan 13, 2020
Response from current dealership:
Hello Ty. We do sell cars very fast and we often have customers that miss out on deals. We do understand that this can be frustrating. If you reach out to me and let me know which vehicle this was we can look to see if we have access to a similar one. Please give me a call at the dealership. 317.814.7520 ~ Amy Bannor Sales Director.
Jan 6, 2020
Response from current dealership:
Hey John! We agree 100%. Thank you for the review. Our high volume and small space makes for a daily battle with that, and we are aware that it is an inconvenience to our customers. If you, as a customer, have any good ideas for me please reach out! I am open to doing just about anything that can relinquish the parking issue. 317.576.4427 ~ Amy Bannor Sales Director
Jan 6, 2020
Response from current dealership:
Thank you for the feedback. We work diligently to make sure our pricing is excellent so I would love to know which vehicle we are above market on. Please feel free to contact me at 317.576.4427. Thank you. ~ Amy Bannor Sales Director
Dec 27, 2019
Good
Dec 30, 2019
Response from current dealership:
Thank you for the 5 stars! We appreciate you
Dec 26, 2019
Quick responses.
Dec 30, 2019
Response from current dealership:
Thank you for the 5 stars! We appreciate you
Dec 18, 2019
Brandi, the salesperson, was extremely helpful and did all she could to give me the information I needed. However, there has been an illness in my family that supersedes my pursuing this auto at the moment. I will be back in touch with her probably after the New Year.
Dec 30, 2019
Response from current dealership:
Thank you for the kind review Robert! We appreciate you. ~Amy Bannor Sales Director
Dec 30, 2019
Response from current dealership:
Thank you for the kind review! We appreciate you. ~Amy Bannor Sales Director
Dec 30, 2019
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~Amy Bannor Sales Director
My experience has not been very good , they ask a question, we respond back and no answer
My husband and I have moved on to a local dealership
Dec 30, 2019
Response from current dealership:
Thank you for taking the time to express your concerns about our follow up. I appreciate all opportunities to work on training. If you would like to discuss your situation personally I would love to chat. My direct line is 317.576.4427. We appreciate you. ~ Amy Bannor Sales Director
They responded next morning. But the car that I was looking into buying was sold! They send me some other options of the type of car I was looking which is wonderful. :) looking forward into getting one from them so far they have been keeping I touch with me, I’ll have a test drive scheduled and I hope they keep it up. So far everything is great about this dealership. :)
Dec 30, 2019
Response from current dealership:
Thank you for the kind review! We appreciate you. ~ Amy Bannor Sales Director
Nov 25, 2019
Great customer service
Dec 30, 2019
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Dec 30, 2019
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Dec 30, 2019
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Nov 13, 2019
Terrible customer service was going to drive 150 miles to look at a car and could not get them to send me any pictures of the car or anything,
was told the car was in their service department but wouldnt say what for 3 days later i was messaged saying it had a bad connector and a
timing cam solenoid, just seemed very reluctant to give any info out on the car.
I drove from more than 100 miles to purchase a car from them. Quality cars at unbeatable prices. Everyone there
was friendly and helpful.
Dec 30, 2019
Response from current dealership:
Thank you for the 5 stars! We appreciate you. ~ Amy Bannor Sales Director
Oct 25, 2019
Billy issac was my salesmen and he did a great job I wld recommend them 100 time over!!!
Jan 25, 2020
Response from current dealership:
Thank you for the 5 stars. We appreciate you! ~ Amy Bannor Sales Director
From the beginning VAl Yegorov was professional and very helpful. I feel he went above and
beyond to make this deal. It was a difficult deal due to the nature of the situation (making a sale
over the internet, telephone, text and email). He even went so far as to pick me up from the
airport. If I was the manager of a car dealership, I certainly would hire him.
I appreciated all his hard work, his sincerity and most importantly, his professionalism. He is a
credit to your organization.
Sep 25, 2019
Would not recommend. Salesman was very indifferent and not very knowledgeable. (Later admitted he was new). Seemed like I was bothering him with phone calls since I was trying to purchase the vehicle long distance. When I did go in to buy the vehicle, the salesman was again callous as well as the owner/manager. In other words, not very friendly. Almost like they were doing me a favor by letting me buy a car from them. Bad experience.
Nick listened to what I was looking for and found a well cared for suv that exceeded my expectations, in my price range. I drove 2 hours to find a dealer and sales professional like this. Thank you!
Sep 15, 2019
Response from current dealership:
That is awesome to hear Guru15S4V. We truly appreciate you making the drive, and making the decision to buy. We are pleased that you were satisfied with you visit and your journey went well. I will make sure to let Nick know you were happy with his services.
Thank you,
Jacob G.
Thank you,
Jacob G.
Sep 7, 2019
Response from current dealership:
Thank you for taking the time to leave a 5 star review! We truly appreciate that you did that.
Thanks,
Jacob G.
Manager of Quality Assurance
Thanks,
Jacob G.
Manager of Quality Assurance
Sep 5, 2019
If I could provide them a negative star rating I would. First person to contact me, did a good job (Taylor Bustos), he attempted to be as helpful as he could but had to pass me to a sales guy, Xander. Xander did not respond to two attempts on my side to touch base and finally on the third roughly 36 hours later, told me how busy he was and he didn't have time to respond. Xander then decided to get cute and send me 14 emails with one question about my trade in each email , literally seconds to minutes apart. After the first 10 emails flooding my inbox, i asked for him to consolidate his questions into one email and I would be more than happy to answer them all. Again 4 more rapid fire emails with one question. To me that shows a complete lack of respect and indifference to my needs. After informing him that due to this treatment I would no longer consider doing business with him or the dealership, I received no apology, but did get another note asking if I was interested or not
Sep 7, 2019
Response from current dealership:
Jason,
I truly apologize you feel Xander was being cute with his emails. I have addressed this situation on my end, and taken the correct steps to handle the situation. I will be reaching out to you by email to speak with you. I will also leave you with my personal line. This way we can speak on the matter as well. If that's something you would like to do.
Sincerely,
Jacob G.
Manager of Quality Assurance
317-912-1383
I truly apologize you feel Xander was being cute with his emails. I have addressed this situation on my end, and taken the correct steps to handle the situation. I will be reaching out to you by email to speak with you. I will also leave you with my personal line. This way we can speak on the matter as well. If that's something you would like to do.
Sincerely,
Jacob G.
Manager of Quality Assurance
317-912-1383
A person by the name of Nick did contact me on the 21st said he was going to get back to me with a video chat so I could look at it. It is now the 28th have not heard a word. Oh well I’ll keep looking.
Sep 7, 2019
Response from current dealership:
I would first like to truly apologize that this has happened to you. I can't find you in the system because this account is under a screen name. I would love to help you out personally. I will send you the video myself, and today if you would like.
I would love to try and make this right for you and correct the situation. I know you feel wronged, but I can fix that. Give me a call on my personal line if you would like.
Jacob G.
Quality Assurance Manager
317-912-1383
I would love to try and make this right for you and correct the situation. I know you feel wronged, but I can fix that. Give me a call on my personal line if you would like.
Jacob G.
Quality Assurance Manager
317-912-1383
Aug 24, 2019
Best experience I've ever had buying a car an I've bought 3 in my day, these people actually care about you an not just the sell, they didn't rush me on the lot when I was looking at cars which is awesome, I would buy from them again
Sep 7, 2019
Response from current dealership:
Yes! Thank you Thomas, and this is a great review. If you are ever in the market for another vehicle. Please make sure you let me know. I would like to do something special for you.
Thanks for the amazing review.
Jacob G.
Quality Assurance Manager
Thanks for the amazing review.
Jacob G.
Quality Assurance Manager
Aug 20, 2019
They contacted me immediately after I requested info, the vehicle I was looking for was in transit and they informed me that they would call me when it was in. Two days later I received both a call and a text with information about the car.
Sep 7, 2019
Response from current dealership:
That is great Emily. We try our best to stay on top of everyone's vehicle needs. Cars can sell fast, so we try our best to be quick on the communication with customers. This way you don't miss out on the vehicle you want. I'm not sure if you purchased from us or not, but thank you so much for taking the time out of your day to write this review.
Thanks,
Jacob G.
Thanks,
Jacob G.
Our experience at Indy Auto Man was fantastic. We called in advance to inquire about the 2014 Kia Sorento SX and informed of them that we were driving 3hrs to come see the vehicle. When we arrived everyone was very nice and polite
We were greeted by Kyle the salesman who already had the vehicle pulled out and ready for us to test drive. Kyle is an amazing salesman...not pushy at all and answered all of our questions. He wanted to make sure that we were happy and satisfied!! We would definitely recommend our friends and family to Indy Auto Man
Michael M.
Sep 7, 2019
Response from current dealership:
Thank you so much for the amazing review. I love when i read these reviews. It reassures me that our team is working hard to make sure that long distance sales go smoothly. I will be sure to pass this review along to Kyle.
We truly appreciate you taking the time to write this review.
Thanks!
Jacob G.
We truly appreciate you taking the time to write this review.
Thanks!
Jacob G.
Sep 6, 2019
Response from current dealership:
Thanks for the 5 star review Paul. You are awesome!
Thanks,
Jacob G.
Thanks,
Jacob G.
This dealer went above and beyond when they contacted me regarding this vehicle! They sent me a personalized vehicle and the salesperson even said my name in the video. They showed me a small blemish on the vehicle, invited me in for a test drive and invited me to call or email with any additional questions! I was very happy with their contact, even though my purchase date is a week out, they still contacted me.
Aug 6, 2019
They are Great! Taylor and Sam They needed a down payment bc my credit bad (understandable) so I once I
have that I will go back even if they dont have that particular car, I want my sale to go Taylor and Sam, no other
car lot...they are deserve it.
Sep 6, 2019
Response from current dealership:
Joanna,
Wow thank you for the amazing review. I will pass all this information along to Taylor and Sam. When you decide to come back in and purchase a vehicle from us. I would love to do something special for you. So please make sure Sam and Taylor let me know when you come back in.
Thanks so much for taking the time to write this review!
Jacob G.
Quality Assurance Manager
Wow thank you for the amazing review. I will pass all this information along to Taylor and Sam. When you decide to come back in and purchase a vehicle from us. I would love to do something special for you. So please make sure Sam and Taylor let me know when you come back in.
Thanks so much for taking the time to write this review!
Jacob G.
Quality Assurance Manager
Sep 6, 2019
Response from current dealership:
Thanks for the kind words, and expressing how you felt about our service.
We appreciate your business.
Jacob G.
We appreciate your business.
Jacob G.
Sep 6, 2019
Response from current dealership:
We try very hard to be the best priced around. Thank you so much for leaving the great review. Whenever you are back in the market for a new vehicle. You give me a call and I will take care of you.
Thanks,
Jacob G.
Quality Assurance Manager
Thanks,
Jacob G.
Quality Assurance Manager
Jul 27, 2019
They have kept in touch with me and very helpful.
Sep 6, 2019
Response from current dealership:
Thanks for the great review James. We appreciate you taking the time to do so.
Jacob G.
Quality Assurance Manager
Jacob G.
Quality Assurance Manager
Jul 26, 2019
Super nice people. The car I came to look at hadn’t been prepped for showing yet. They were supposed to let me know when the van was ready, but I never heard back from them.
Sep 6, 2019
Response from current dealership:
Hi Jarren,
I'm sorry you never got contacted after the van was prepped for sale. I'm not sure what happened here. If the car sold, or a consultant dropped the ball on contacting you.
I would be more than happy to assist you personally if you are still in the market.
We appreciate your feedback, thanks.
Jacob G.
Quality Assurance Manager
317-912-1383
I'm sorry you never got contacted after the van was prepped for sale. I'm not sure what happened here. If the car sold, or a consultant dropped the ball on contacting you.
I would be more than happy to assist you personally if you are still in the market.
We appreciate your feedback, thanks.
Jacob G.
Quality Assurance Manager
317-912-1383
Sep 6, 2019
Response from current dealership:
Denis, that is what I like to see. I am glad that your experience with us was pleasant. Let me know if there is anything else we can do for you Sir.
Thanks,
Jacob G.
Quality Assurance Manager
Thanks,
Jacob G.
Quality Assurance Manager
Sep 6, 2019
Response from current dealership:
Thank you for the awesome review!
Jacob G.
Quality Assurance Manager
Jacob G.
Quality Assurance Manager
Sep 6, 2019
Response from current dealership:
Thanks for the great review. Sometimes out of state deals can be tricky. I am glad we were able to help in the situation. Thanks for your business.
Jacob G.
Quality Assurance Manager
Jacob G.
Quality Assurance Manager
Jul 8, 2019
I was not able to travel to see the car or test drive. I need to find something
closer, but the overall communication was great.
Sep 6, 2019
Response from current dealership:
Thank you so much Celeste for taking the time to write a great review even though you didn't purchase from us. We truly appreciate that, and we truly appreciate you! Let us know if you are ever in the market again.
Thanks,
Jacob G.
Thanks,
Jacob G.
Jul 7, 2019
Dealer did contact and made multiple contacts. Very
responsive but, I did not purchase vehicle.
Sep 6, 2019
Response from current dealership:
Thank you Taylor for the review. Even though you didn't purchase a vehicle from us. You still took that time to write it. We truly appreciate that. Always feel free to let me know what we could have done to better serve you. Don't hesitate to come see us if you are ever in the market for a new vehicle.
Thanks,
Jacob G.
Quality Assurance Manager
Thanks,
Jacob G.
Quality Assurance Manager
They wer ok with there help. Unfortunately they wer very slow in processing and communicating back so I lost the truck I was looking at and they still ran my credit which wasn’t really cool.
Sep 6, 2019
Response from current dealership:
I would like to apologize on behalf of Indy Auto Man. I never like to see this situation happen. We always try and avoid it by offering the option to put a deposit on the vehicle. This would remove the vehicle from the market. It is non-refundable so sometimes that option doesn't work for everyone. I am disappointing that you missed out on the truck you were looking for, especially if it was caused by a lack of communication.
If there is anything you need, or if you have any questions for us. Please don't hesitate to call me.
Jacob G.
Quality Assurance Manager
317-912-1383
If there is anything you need, or if you have any questions for us. Please don't hesitate to call me.
Jacob G.
Quality Assurance Manager
317-912-1383
Sep 6, 2019
Response from current dealership:
Thank you for the 5 stars. I love when we do our job well, and a customer notices.
We appreciate your business!
Jacob G.
We appreciate your business!
Jacob G.
Jul 1, 2019
Very helpful
Sep 6, 2019
Response from current dealership:
Thank you Desi for the 5 star review. I'm glad our team could be of service to you. We appreciate your business, and don't hesitate to come back and see us when you are ready for your next vehicle.
Thanks,
Jacob G.
Thanks,
Jacob G.
The dealership was polite and helpful. I worked with Taylor and Noe who took great care of me. I purchased the above car!
Sep 6, 2019
Response from current dealership:
Thank you for taking the time to leave us a good review. Please never hesitate to let me know what we could have done better to get that 5th star.
We appreciate your business.
Jacob G.
We appreciate your business.
Jacob G.
Jun 25, 2019
Not helpful .Fin mgr said he get back to me but didnt
Sep 6, 2019
Response from current dealership:
Hi Glen,
I know it has been a while since your visit. I want to apologize that you never got a response from one of our finance managers. I would be more than willing to step into the situation and get you the answers you are looking for.
Have a good day.
Jacob G.
Quality Assurance Manager
317-912-1383
I know it has been a while since your visit. I want to apologize that you never got a response from one of our finance managers. I would be more than willing to step into the situation and get you the answers you are looking for.
Have a good day.
Jacob G.
Quality Assurance Manager
317-912-1383
Poor experience. Drove 4 hours to see the vehicle and it was not as advertised. A mechanic had driven it over the weekend and it looked like crap! Dirty, tailgate missing, brakes were shot, etc. I had spoken to the salesman before making the trip and was not informed of the condition of the vehicle. A wasted trip!!!
Jun 11, 2019
Response from current dealership:
We would like the opportunity to investigate your feedback further. Please could you contact me at 317-593-5657. Brandy
Jun 7, 2019
Response from current dealership:
Thank you for taking the time to leave us a review. Keep us in mind during your shopping. We would love to put you in your next vehicle.
Brandy
Brandy
May 28, 2019
Response from current dealership:
Thank you for taking the time to leave us a great review. We greatly appreciate your feedback.
Brandy~Customer Relations Manager
Brandy~Customer Relations Manager
May 22, 2019
Response from current dealership:
Thank you for the great review.
Jun 7, 2019
Response from current dealership:
Thank you for taking the time to leave us a great review. We greatly appreciate it.
Brandy
Brandy
May 1, 2019
They were great! Offered me cash on the spot
for my trade in. Great car, good price and a
enough money in hand to to finish my
basement!
Jun 7, 2019
Response from current dealership:
That is great to hear we was able to make this experience a great one. Thank you for taking the time to leave us a review.
I called multiple times during the week about another car they had in stock that they had just
gotten in. It was a red Subaru Outback with limited miles on it. I believe I would have bought this
car, but no one returned my call all week. When I called again on Saturday, they told me the car
had sold. I was pretty frustrated because this was just what I was looking for. I still have not
found a car. Because of the inability to contact anyone live at this store for days on end and not
get a call back, I wouldn't go back here again or recommend them.
Jun 7, 2019
Response from current dealership:
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Apr 25, 2019
Followed up with me but not at all pushy...
Jun 7, 2019
Response from current dealership:
Thank you for the Review. Was there anything we could have done different to earn that 5th star.
Jun 7, 2019
Response from current dealership:
Thank you for the Review. Was there anything we could have done different to earn that 5th star.
Apr 17, 2019
Excellent selection and very attentive customer service from every sales person. The vehicles we test drove were very nice just not exactly what we were looking for.
Apr 27, 2019
Response from current dealership:
Thank you Weston for taking the time to leave us this review. We greatly appreciate your feedback.
Brandy
Customer Relations Manager
Brandy
Customer Relations Manager
Apr 13, 2019
Jacob Gross is an excellent salesman
Apr 27, 2019
Response from current dealership:
Thank you Swaray for the great review.
Brandy
Customer Relations Manager
Brandy
Customer Relations Manager
Apr 11, 2019
Excellent.
Jun 7, 2019
Response from current dealership:
Thank you for the review.
Apr 8, 2019
Yes I’m car man was super helpful. Tristan and I texted back and forth. They are a straight up dealership. Tristan was nothing but helpful. He learned the truck had a bad motor and instead of covering it up he told me about it. Which I really appreciated.
Apr 27, 2019
Response from current dealership:
Dominic. Thank you for taking the time to leave us a review. We strive to do our best in customer service and being an open and honest dealership.
Brandy
Customer Relations Manager
Brandy
Customer Relations Manager
Apr 6, 2019
Guys reached out to me almost immediately and followed up. Great service.
Apr 10, 2019
Response from current dealership:
Thank you for your feedback. It is always great to hear.
Brandy
Customer Relations Manager
Brandy
Customer Relations Manager
Apr 6, 2019
Guy is very helpful. I might buy yet, looking at different trucks. Just , can’t make my mind. I hope to feel better to go look in a day or two.
Apr 10, 2019
Response from current dealership:
Thank you Larry for your feedback. It is greatly appreciated and we hope to work with you in the near future.
Brandy
Customer Relations Manager
Brandy
Customer Relations Manager
Apr 2, 2019
Ended up not pursuing the vehicle but dealership did an excellent job communicating and keeping us informed. Would definitely do business with them in the future.
Apr 4, 2019
Response from current dealership:
Thank you Tony, We look forward to working with you in the future.
Mar 26, 2019
Same as most car dealerships. I contacted them about a truck and wanted to know certain information that most car dealerships probably don’t want to reveal (I asked them how much they got the truck for?” I’m pretty positive it was a trade in and they just refused to answer what the trade in value was on the vehicle. They dodged that question at least four times and soon as that happened they got put on the typical car lot list. If they would’ve just answered my question like men and just been straight up with me I would’ve given them 5 stars. Since they danced around my question then just stopped responding all together because they really didn’t want to tell me the answer to my question they get 1 Star.
Jun 7, 2019
Response from current dealership:
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Mar 24, 2019
They were great to work with. Very responsive.
Mar 28, 2019
Response from current dealership:
Thank you Jeremy..We look forward to working with you in the future
Brandy
Customer Relations Manager
Brandy
Customer Relations Manager
Mar 16, 2019
I felt that they were very nice and quick to respond to my request
Jun 7, 2019
Response from current dealership:
Thank you for the review.
Jun 7, 2019
Response from current dealership:
Thank you for taking the time to leave us a great review. We greatly appreciate your feedback.
Brandy~Customer Relations Manager
Brandy~Customer Relations Manager
We had a positive experience with Indy Auto Man. Even though we did not purchase the exact vehicle we contacted the dealer about, we did
buy another vehicle that day. I would HIGHLY recommend Indy Auto Man.
Jun 7, 2019
Response from current dealership:
Thank you for taking the time to leave us a great review. We greatly appreciate your feedback.
Brandy~Customer Relations Manager
Brandy~Customer Relations Manager
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this amazing review.
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this amazing review.
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this amazing review.
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this amazing review.
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this amazing review.
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this amazing review.
Feb 15, 2019
Very satisfied
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this amazing review.
Jun 7, 2019
Response from current dealership:
Thank you so much for taking the time to leave us this review.
Feb 3, 2019
Dylan was very attentive during his purchase. I will enthusiastically recommend him to anyone
who is in the market for a used automobile.
Jan 19, 2019
Response from current dealership:
Thank you Kate! We appreciate your business and look forward to working with you in the future :)
-Ashley
-Ashley
Jan 17, 2019
Very quick to respond. Answered all the questions I had.
Jan 19, 2019
Response from current dealership:
Thank you John for your feedback :)
Jan 11, 2019
Terrible service I scheduled an appointment when I got there they said I never did. I looked at a truck that clearly needed more work than it was worth then after pointing that out the salesman said his manager knew about those problems but he wanted to just sell it. About 20 minutes in to talking to the sales man he gave me the keys for the test drive said I could only drive it for 10-15 minutes and I had to hurry because he had other customers and tried to rush the whole time. Please save your time and money and do not go to this dealer everything they have is way overpriced or really cheap because it’s junk
Jan 11, 2019
Response from current dealership:
Hi Trevor. It seems that there is a misunderstanding here being that your sales consultant has an accent. I see that you did have an appointment. What happens most of the time is that there is a different name and/or number put on the sign in sheet compared to what is already in our system. I apologize for the misunderstanding. All of our vehicles go through a visual inspection only. Our techs make sure that the vehicle is completely safe to drive in before putting it on our lot to sell. We will not hide anything from our customers. We strive to be an honest company. Everyone that comes in thr
More ...
Jan 10, 2019
I walked in and they were very helpful. When I said I’d come back with my down payment they never answered any phone calls or anything still haven’t bought the truck but if they lie I’ll definitely post that as well.
Jan 11, 2019
Response from current dealership:
Taylor thank you for your feedback. I see that you texted your sales consultant on Wednesday and he reached back out to you Thursday morning around almost 10a.m. None of our vehicles are held without a deposit. I apologize for the miscommunication. We will definitely work on that so that there are no more misunderstandings.
Jan 3, 2019
We were told the truck was beautiful! We got there and about 60% of the bed was primered! They were getting ready to paint it. The bed was completely rusted out. Was worst experience ever , waste of time and felt like we were totally lied to!!!!!
Dec 30, 2018
Not good, went through alot of trouble to get approved for a car that had already been sold. They didn't notify me that it was unavailable until after I got approved etc..
Jan 11, 2019
Response from current dealership:
Hi Michael, I deeply apologize for the inconvenience. Unfortunately without a deposit we can not guarantee that the vehicle of interest won't be sold.
Dec 23, 2018
Outstanding
Jun 7, 2019
Response from current dealership:
This review made our day!
Dec 13, 2018
Indy Auto Man replied very quickly and the staff was very friendly and patient. They kept in touch after we had test drove the vehicle to make sure we knew if it was still available or not while we thought about it.
Dec 13, 2018
Great follow up
Very professional
Nov 29, 2018
Salesman was very professional, I was just upset the Jeep was sold
Nov 28, 2018
The staff has been very nice, but did not stand by pricing listed on cargurus. Listed the van as in transit with price at $7570. When I emailed to inquire they stated they would let me know when it arrived. When they notified me it had arrived, I wanted to verify the price before driving hours to see the van. The price was quoted at $11, 495 by one staff member and the original $7570 by another. I asked the person who quoted the original price with a screenshot of that price if it was available at that price and they are only offering $11, 495 now. They want your business, they are friendly, not sure about trusting what is listed.
Nov 24, 2018
good
Nov 13, 2018
Great resource!
Oct 11, 2018
Very Good
Oct 1, 2018
They have contacted me several times but due to my work achedule we have not been able to maoe a deal yet
Sep 21, 2018
Cool
Sep 15, 2018
Unsure about my experience. The Truck has been in an in transit Status for the entire time. I keep getting dates but the Truck is still a No Show !
Sep 13, 2018
Helpful & courteous service.
Sep 7, 2018
Spoke to a salesman by the name of Mike. Very unresponsive. Ended up dealing with the sales manager himself. Would not recommend this dealer at all.
Large crack in sunroof that wasn’t disclosed. Sales guys acted like he was surprised then a minute later said it was priced for it. Claim to offer KBB prices on trade in but they have a special KBB site that shows lower prices then the normal consumer site. Offered about $3-4k less then fair trade in. I walked
Sep 7, 2018
Response from current dealership:
We are sorry about your experience. Kelley Blue Book℠ Instant Cash Offer is based on many specific details related to the condition and features of your unique vehicle, while Kelley Blue Book® Trade-In Range is a generalized value based on a car's year, make, model, style, mileage, features, options and condition and could apply to many cars similar to yours.
Aug 13, 2018
This dealership is very Professional and courteous. Waiting to hear from them after credit check.
DO NOT BUY HERE! Returned my call quickly. Exchanged many text and pictures with dealer as I lived 9.5 hours away. I made the long trip with a rental car, got a hotel to get my dream car. Loan approved and scheduled to pick up car Saturday morning. Salesman asked me to come in later due to his work schedule, I obliged even though I had a long drive home. When I arrived there was no parking. Salesman was friendly. Car did not look like the pictures at all! The rear bumper looked like it had been hit. The passenger side had a deep gouge out of it and the hood had deep scratches. A/C did not work. Car was filthy and not ready to be delived. These were all questions that had been asked prior to making this trip. Every picture sent the damage was creatively left out! I was deceived!! They wasted my time and money.
Sep 7, 2018
Response from current dealership:
We are sorry you feel this way. Indy Auto Man website contains multiple pictures of the car and sales consultant can be asked for pictures of every single body panel of the vehicle. We can also drop off vehicle for a 3rd party inspection once customer prepays for it.
The 2012 Audi they (still) have for sale there was probably my first choice out of the 4 or 5 that I had saved around me. Ariel was nice and answered some questions for me and hooked me up w/Burt. I spoke with him and he was nice also,but didn’t seem interested in talking any deals which kind of annoys me. I know it’s a money making business and all,I’ll make my point later. The asking price at the time,June 19th, was about $15,500-$15,800. Burt sent me an out the door price with tax,doc fees,etc. I responded and asked him if he would move on the price,and I disclosed what I had in cash. No response. They are now asking for the vehicle what I had a month and a half ago. I don’t really live near there, so I don’t know if just telling you how much cash I had wasn’t good enough or they didn’t think I was serious? Not responding to me about price was annoying, and now I see what you’re asking for it. Wish we coulda got a deal done.
Jul 23, 2018
From the point of my initial contact, through to the point of driving my car
home, Indy Auto Man was professional, expeditious, and personable for
every step of the way. That included me having the car inspected by my
personal mechanic, shopping financing, and having IAM repair (and
guarantee) the work that they did to the car. They went above and beyond,
and because of that, I can easily refer them to others, and will do business
with them again whenever I plan to purchase another car. Victor Figlin was
awesome.
Jul 21, 2018
Was very responsive and helpful
Jul 23, 2018
Response from current dealership:
Thank you Greg
Jul 6, 2018
Awesome help on trying to find a deal. Very informative and willing to help in order to find the best deal for me all the way up to the point where they sold the car out from under me without even giving me any type of warning that anyone els was even looking at the car
Jul 23, 2018
Response from current dealership:
Adam, we sincerely apologize about your experience. We price our cars competitively and therefore we always have people looking at them. Cars are being sold on a first come, first served basis.
Jul 1, 2018
Not very knowledgeable about the vehicle. Does not seem interested in making a sale. I asked whether the vehicle has PSAM or PTV, condition of brake calipers, etc., and was provided with a generalized review.
Sep 7, 2018
Response from current dealership:
Tip: Indy Auto Man provides internal inspection report upon customers request. Just ask Sales Consultant for one and it will be emailed to you.
Jun 29, 2018
Went to look at this car after emailing a sales rep back and forth for a couple days, got to the dealership and the car wasnt there??? A males sales rep told me that it went to the body shop the previous day. I had been emailing the female sales rep all day the previous 2 days. Would have been nice to know so I didn't make the trip.
Jul 23, 2018
Response from current dealership:
Sam, our sincere apologies. We are actively working on improving inter-company communication to avoid similar issue in the future.
Jun 28, 2018
Very friendly staff and made the buying process easy! Quick to respond to my emails. Very happy with the vehicle, very clean and had to search for any blemishes! Only downside is the dealership fails to provide any additional warrantee, not even a short 30 day. I would definitely recommend this dealership to anyone.
Jun 27, 2018
Called back quickly.
Jun 25, 2018
Good quick response and very helpful
Jun 20, 2018
Very knowledgeable and professional....
Jun 15, 2018
Great customer service
Jun 8, 2018
They were prompt in getting to me and very professional !!
May 24, 2018
the truck was sold . I made it to the lot and the truck was gone I wish they would tell me ahead of time so I would not have to drive all the way there for nothing.
Sep 7, 2018
Response from current dealership:
Kibrom, we sincerely apologize about your experience. We price our cars competitively and therefore we always have people looking at them. Cars are being sold on a first come, first served basis. We are suggesting to secure the vehicle with a non-refundable deposit in case customer is serious about it.
May 3, 2018
Britney was very helpful and Id go back.
May 2, 2018
They are unable to tell me what the extent of the damage done in the accident. I am sure pulling a carfax could tell you; however, they have been unable to tell me.
May 3, 2018
Response from current dealership:
Marty, unfortunately for minor accidents CARFAX reports "Accident Reported" without details. We also offer free CARFAX reports on our website.
Opted not to buy the vehicle we looked at because it had been in an accident in the past. The car salesman we were dealing with contacted me numerous times despite me having told him repeatedly that i would NOT purchase a vehicle that had ever been in an accident.
May 3, 2018
Response from current dealership:
Misty, our apologies. Sales Consultant will be going through retraining program.
Apr 22, 2018
I came by last week and test drove two cars at Indy Auto Man- they were both in great shape/condition, and they were fairly priced. The whole process was a breeze, and being approved didn't take long at all. Unfortunately I wasn't able to commit to purchase because I had already fallen in love with my Mercedes. However, I felt the need to leave a review because everyone was friendly, and the place is very well kept. If you need a car, stop by and ask for Clark- he'll get you setup, and show you their inventory of great whips.
Apr 18, 2018
It was good. I bought the car. It only had a 1/4 tank of gas :(
The dealer didn't respond so I called them. After speaking with a man on the phone he told me that the truck we were wanting was sold, We were disappointed especially since they still had it online. A few days later while we were at another car lot buying a truck a lady called me to see if we were available to come test drive the truck that we wanted. I told her what I was told a few days before by the mam and she was shocked because the truck was actually available. Had they contacted me sooner there might not have been a mix up and they wouldn't have lost such a big sale. They definitely need to work on their communication with buyers!
Apr 3, 2018
Contacted me via phone to arrange a showing.
Mar 25, 2018
Contacted several times a day by different sales people...no communication here between sales people
Mar 19, 2018
Great car! This was the only car I looked at that was even worth buying! Their selection is great!
Mar 14, 2018
Pretty good.
They got back to me quickly and I drove an hour to see the car. When I arrived I found out it was in the back being worked on. Needless to say I was no longer interested.
Mar 12, 2018
Response from current dealership:
Hi Wilseya,
Unfortunately Indy Auto Man cannot confirm the validity of this post. However, We do strive to ensure that all of our customers have a positive experience at our dealership. If we failed you in this regard, we sincerely apologize.
Unfortunately Indy Auto Man cannot confirm the validity of this post. However, We do strive to ensure that all of our customers have a positive experience at our dealership. If we failed you in this regard, we sincerely apologize.
Mar 6, 2018
Did not visit. They provided a comprehensive detail list of the car but we found another car and purchased it before we made it to the dealership. information provided was
helpful and was provided quickly.
Mar 6, 2018
Did not go look at car, but dealer responded right away.
Feb 27, 2018
Yes, I think I wouldn't buy a car from them , the first car ad said it had frame damage and was listed for 25295, when I inquired about it they replied with a different ad, that ad had a Mercedes and the ad said it had 30k plus miles , but the picture of the odometer had it over 38k miles, when I asked the salesperson she was confused and said I needed to speak to the sales manager, not good at all.
Mar 12, 2018
Response from current dealership:
Steven,
In spite of our best efforts, sometimes errors are made. Indy Auto Man works hard for accuracy in our ads and transparency in our transactions. When an error is made we own it and correct it. Our sincere apologies for the discrepancies.
In spite of our best efforts, sometimes errors are made. Indy Auto Man works hard for accuracy in our ads and transparency in our transactions. When an error is made we own it and correct it. Our sincere apologies for the discrepancies.
Feb 26, 2018
Vehicle description on line didn't capture some important details about this car. Like the fact that the rear bumper and aluminum rims were painted. Also the interior of the auto was not very clean.
The sales person was helpful and professional.
Feb 3, 2018
Love these guys..they made buying a car so easy. I haven’t purchased a new car in years and they were both very honest and fair with pricing. They were also so much fun. Thanks guys.
Feb 1, 2018
they got right back with me. didn't pressure me like some dealers. I like in a sales person
Jan 31, 2018
Great to deal with
Dec 31, 2017
Great!
Nov 18, 2017
return call in a hour
Nov 14, 2017
Fast response but the truck sold the I
called
Nov 7, 2017
Quick response time, sent extra pics/video of the vehicle as well.
Some language issues, but overall a good experience contacting them. Will
report back after sale.
Oct 23, 2017
4hrs waiting an the truck was to old with to many miles to get financing
Oct 18, 2017
When I inquired about the listing that was posted online, the car was actually still available. I did not have to listen to the old story about the car you want is sold but we can sell you some other cars instead. I dealt with Val and he was very couresous and professional! I had a no hassle deal and a very efficient purchase process!
Oct 17, 2017
My experience was great! We should up 45 minutes before they closed with no appointment and managed to pay cash for a car and get out of there in an hour. My only concern was the fees on top of the sticker price were more than expected, but then I don't think Indiana enforces a maximum.
Oct 20, 2017
Response from current dealership:
Hi Sheila,
Thank you for your review of Indy Auto Man. We are happy that you were satisfied with your overall experience except that you had a question regarding your dealer fee. Indy Auto Man prices its vehicles extremely competitively. We do not “hide” extra fees inside of a sales price. We outline on the Bill of Sale the price, sales tax, and dealer fee. The dealer fee is the same on every car we sell and covers the cost of the transportation of the vehicle to our dealership as well as the reconditioning of the vehicle. We pride ourselves at Indy Auto Man on being transparent
More ...
Thank you for your review of Indy Auto Man. We are happy that you were satisfied with your overall experience except that you had a question regarding your dealer fee. Indy Auto Man prices its vehicles extremely competitively. We do not “hide” extra fees inside of a sales price. We outline on the Bill of Sale the price, sales tax, and dealer fee. The dealer fee is the same on every car we sell and covers the cost of the transportation of the vehicle to our dealership as well as the reconditioning of the vehicle. We pride ourselves at Indy Auto Man on being transparent
Oct 12, 2017
Excellent deal agreement!
Oct 1, 2017
Called back quickly.. I had change my mind for this car
Sep 22, 2017
I spoke with the sales lady in advance of my trip to the dealership. It was 45 miles. Explained to her my situation and what I needed to happen relative to my trade. I was wanting to trade a 2016 Dodge Ram for a 2007 ram on their lot. What I expected was to drive away with their truck with a few thousand in my pocket. The truck was 9 years older. But the first thing they did was offer an unreasonable amount for my trade. The offer was an insult and would have resulted in me paying them money in excess of my trade. My advice is go somewhere else to buy your used vehicle. They will try to rip you off!
Sep 18, 2017
Spoke with a sales person by the name of Val and stated to him that I was already approved and not to run my credit with no other bank and he failed to respect my wish so unprofessional
Aug 16, 2017
Tabatha worked so hard to get this deal to happen, which it did, financial dept over did himself, they handled a major problem that happened for me, they offer an offer with you financing contract that you sign, especially great for an "as is" that they really try to help you on your purchase. Returning Emails or returning phone calls, could be better, but overall I would be a returning customer
Jul 29, 2017
Watch what you buy truck was packed with mud in every tight spot under neath and lot of surface scale rust on suspension pasts that's been freshly covered up with a sloppy user coat job
Jul 25, 2017
Professional, good staff, much larger and nicer dealership than I expected. Capable and helpful. I bought what was probably the cheapest car on the lot on their busiest day, but was still treated very well. Recommended.
Jul 13, 2017
Good response and follow up
Jul 12, 2017
Very good customer service. Vehicle I was looking for did not meet
my expectation.
Jun 23, 2017
Very friendly helpful to get deal done
Jun 22, 2017
All was great . I went to look at a specific car and it was sold . Nice place and everyone was polite and friendly
Jun 16, 2017
Since I do not live near this dealership, i contacted them to see if there was
any wiggle room on the price. They did not seem to want to negotiate until I
came to the dealership. So I went elsewhere.
On Monday I emailed dealer thru cargurus about a Chrysler town and country. I got a call at 9am on Tuesday and we set up an appointment for around 6. I live an hour away and was going to leave after I got out of work at 5. I called when I was 20 mins away to ley them know I was on my way. I was supposed to meet with Tabitha. The guy I talked to said Tabitha was busy, but He said he would have the car ready when I arrived. As i pulled in a parking spot i seen the van i was going to test drive along with someone else getting in the driver seat. I found Tabitha and she said she was so sorry someone else was test driving it first. The person bought the vehicle. 2 hrs wasted plus half a tank of gas. Why take appointments? Why confirm appointments? Shady bussiness practice. I guess used car dealers dont have a bad rep for no reason.
Jun 8, 2017
Response from current dealership:
William,
It is regrettable that the vehicle you wanted to see sold shortly before you arrived at our dealership for your appointment. Car sales ALWAYS are based on a first come first serve basis. The only way to “hold” a car, would be by placing a nonrefundable deposit on it. Had you arrived on time for your appointment you would have been the first person to look at the vehicle, however, in spite of your phone call, you were still 45 minutes late, not arriving until 6:45 PM.
Furthermore, you were so incensed upon learning that the car had been sold minutes after you arrived
More ...
It is regrettable that the vehicle you wanted to see sold shortly before you arrived at our dealership for your appointment. Car sales ALWAYS are based on a first come first serve basis. The only way to “hold” a car, would be by placing a nonrefundable deposit on it. Had you arrived on time for your appointment you would have been the first person to look at the vehicle, however, in spite of your phone call, you were still 45 minutes late, not arriving until 6:45 PM.
Furthermore, you were so incensed upon learning that the car had been sold minutes after you arrived
May 26, 2017
Went there and my sales contact was busy with another customer.
Receptionist said she would let him know I was there. 15- 20 minutes later
without anyone talking to me I left.Guess they didnt want to sell a car.
Jun 8, 2017
Response from current dealership:
George, we sincerely apologize for this.
They were ok they never responded on the vehicle we was interested in and then when they did they tried to pressure us to put 500.00 down over the phone just to hold a car to LOOK AT
Jun 8, 2017
Response from current dealership:
Sherri, we do advise to put $500 down over the phone to hold the vehicle, so it wouldn't be sold minutes before your arrival. We sell on first come, first serve basis. We apologize that request for $500 came across this way.
May 23, 2017
The experience was great and the information they gave me was great.
May 3, 2017
Quick response and had information I wanted .
Mar 16, 2017
Quick Response! Professional!
Mar 4, 2017
Sent a list of questions about a car.
Dealer never answered any of them,
but said in response... If you have any
questions, don't hesitate to ask. Tried
multiple times, each response was from
a different person, no one read my
questions.
Jun 8, 2017
Response from current dealership:
Tony, we sincerely apologize about this.
Feb 14, 2017
As advertised. Bought here and will come back. We were treated very well!
Feb 11, 2017
The dealer has responded to my inquiry in a professional manner.
Feb 6, 2017
Didn't have the car we were looking for.Showed us a couple of other options
that were good though.
Jan 23, 2017
Quick follow up on the original request that evening by manager, I needed a LB and asked him to verify. He said a rep would contact me, after which I got three generic emails asking where I went. I responded to all three that I needed a LB....I STILL don't know if it is/was. Will never inquire about a vehicle from them again, what a total waste of my time.
Jan 5, 2017
Service was nice, test drove the car but didn't car for the interior color.
Price was too high to me for the not liking the color.
Dec 24, 2016
I walked in actually had to stand around in front of three people and to ask for help. I don't think I will go back or recommend this dealer ship
Jun 8, 2017
Response from current dealership:
Josh, our apologies.
Dec 24, 2016
I was interested in a car and the salesman did contact me was told the car was there and ready for me to see the car two different times I go there and the car wasn't there I also was told by the office girl that she call me when it was back from service .. few days later the sales manager calls In response to my interest. I share the run around I was getting with him. Then he tells me the car was sold a hour ago. Next day I get another text from my first salesmen telling me the car was there and ready to drive so again I find out the car was sold . My feelings are if they can't get their act together to sell me a car then they're not going to be any better keeping me a customer after I buy something. It was a waste of time this went on for a week.
Jun 8, 2017
Response from current dealership:
David, our apologies. We are working on getting customer service to the level it should be at.
Dec 6, 2016
Very quick response
Oct 12, 2016
This review has 2 parts. The first part is all 5 star rating material and the second part is 2 star material for the dealership.
The good: Eric my salesman was top notch and very professional. He was extremely timely in his communication- follow up calls and emails and even offering other auto suggestions and sending them to me to review. Eric was great and delivered on everything he said he would.
The dealership showroom and selection of prestige automobiles in excellent condition is most impressive and the best I have ever seen. If they don't have it then you do not really want it 270+ cars. no old iffy cars
on this lot.
The 2007 Audi A6 we purchased with 53k miles looked like it just came of the showroom! The best condition 9 yo car that I have ever seen. the price was excellent and they will bargain to the point of matching a similar model and mileage to within 75 miles of their dealership.
The bad and 2 star part of the experience: the actual deal. You go to close on the car and surprise !!! The finance guy shows you the final tally (we paid cash). there is a $195 charge for something called ETCH. this is the dealerships way of padding their profit by that amount. It supposedly is an identification they put on ALL their cars for identification purposes if it is stolen and recovered. this is pure is that is what a vehicle VIN# is for. I don't need duplicate Car Id protection. this hearkens back to the dealer tactics of add on tactic from the 1980-90's scams ie. polyglycoat finish, rustproofing and the $300 scotch guard fabric protection-take a can of $4 scotch guard and spray the interior of the car. Also they added a freight charge of I believe $125 for the auto. since when do you pay freight for a used car? You pay freight for a new car coming from the manufacturer to the dealer for the first time and not on a used car. Frankly the whole ETCH left a very negative impression of the dealership in my mind. this is a very low brow tactic and frankly beneath them given the 5 star presentation and selection of premium cars they have. If my wife had not totaled her car and needed one and this was my second trip of 230 miles to the dealer then I would have walked on the deal with the ETCH. I would advise future buyers to walk or tell them you are not going to pay for the ETCH and freight. This tactic in no way can be blamed on the salespeople as management obviously keeps them on a tight leash and gives them little power to negotiate anything. the salespeople are also obviously not to mention the charges for ETCH and Freight until you go in to close the deal with the finance guy. Poor business practices that they have to stoop that low for a few $$$ more. If it's a legitimate charge then factor it into your car price up front and not as an add on.
so overall 5 stars for sales people and dealership selection. 2 stars for the clowns that actually call the shots and hamstring their salespeople.
Sep 14, 2016
Although I didn't end up buying from them, I thought they responded quickly and made a strong effort to satisfy me.
Sep 11, 2016
Responded immediately. Haven't been to lot yet, but they seem very interested in getting my business.
Jul 22, 2016
returned call. I offered a price that was 2,000 dollars less than the price
they were asking. It was a point for negotiation. The salesman seemed
offended at the offer, which in no way was offensive. Once he explained
(chastised) me that a 10,000 dollar car with a 2,000 dollar offer was like
me asking for a "20% discount," and was certainly not something they
could do, I then asked if they could call me back if they could come up
with any type of discount, but they never did. They were not offensive in
an aggressive way, but you could easily tell they were not conducive to
negotiating a deal.
Jul 11, 2016
Lady gave me the run around. Didn't call me back multiple times. Change
the price of the vehicle and she couldn't give me a reason why??
Jul 22, 2016
Response from current dealership:
Dear Diego,
We regret that you felt your experience at Indy Auto Man was unsatisfactory. Please know that we have tried to contact you multiple times and we have left messages for you to no avail. Also, it was necessary to make some cosmetic repairs to the vehicle you inquired about which caused the price point to be increased. All cars are priced in accordance with condition, if improvements are made the price point will change. Please feel free to contact me directly if you have additional questions, I would be happy to work directly with you.
Victor
We regret that you felt your experience at Indy Auto Man was unsatisfactory. Please know that we have tried to contact you multiple times and we have left messages for you to no avail. Also, it was necessary to make some cosmetic repairs to the vehicle you inquired about which caused the price point to be increased. All cars are priced in accordance with condition, if improvements are made the price point will change. Please feel free to contact me directly if you have additional questions, I would be happy to work directly with you.
Victor
Jun 5, 2016
good
May 27, 2016
Very professional he contacted me right away and tried to help me.
Jul 22, 2016
Response from current dealership:
Shawn, thank you for the review.
May 21, 2016
They contacted us . Very plesant to talk to.
We are not quite ready to make a decision.
May 11, 2016
Went in facility spoke with sales but I guess the big guy was fiance manager was not nice,and not saying this because they advised would need 1000 down cause the did contact me a aday later with a choice of cars to chose from . I just watched how sales women had to stand at his door until he acknowledge her was just kinda not warming.
May 10, 2016
Communication was good. Car did not meet expectations.
Apr 28, 2016
Very responsive and knowledgeable
Apr 27, 2016
I drove hour and half to look at the truck. They told me the truck was in great shape.The truck was in terrible shape. Should have told me the truth before I drove that far
Jul 22, 2016
Response from current dealership:
James, we sincerely apologize the truck felt short of your expectations.
Apr 25, 2016
Responded quick. Drove 150 miles, however did not buy car
had some minor issues which agreed to fix if not too much time
involved. Set on price
Apr 19, 2016
Very helpful, no high pressure sales men would do bisness with them again
Apr 19, 2016
Response from current dealership:
Tank you for complimenting us on no high pressure sales attitude.
Apr 17, 2016
This was a great dealer. The salesman
Matt Miller was amazing! He answered all
my questions and even fixed a few things
on the Prius before I signed to finance it. I
highly recommend his dealer, the cars are
affordable and they have an assortment
of vehicles to choose from.
Apr 19, 2016
Response from current dealership:
Thank you for the review. Enjoy your new car.
Apr 13, 2016
Terrible! The car was posted at Cargurus saying that had 20,000 miles. By watching the pictures I saw the odometer with more than 75,000 miles! I was almost traveling there to purchase the car! This was very odd, not sure if can be trusted!
Apr 13, 2016
Response from current dealership:
Hello Pietro, unfortunately human errors occur from time to time. This is first time such an error occurred. We are glad you've seen the picture with correct miles displayed on it. We are 100% transparent in regards to vehicles we sell and we also offer free CARFAX reports. Our sincere apologies. Mileage was fixed on the website few days prior to your review.
Apr 12, 2016
Said clean accident free, carfax says different.
Apr 12, 2016
Response from current dealership:
We apologize for possible confusion. Indy Auto Man offers free CARFAX report to our customers. Just hop on our website and every used car listing has a free CARFAX report. We are trying to be as transparent and accurate as possible. We also allow 3rd party inspection before the purchase. We understand vehicle purchase requires significant investment and Indy Auto Man tries to make the buying process as easy and transparent as possible.
Apr 9, 2016
Call twice wasn't sure about the car .. when I call back salesperson was busy I was moved forward to another person can I feel like I was shuffled around, salesperson never call me back
Apr 10, 2016
Response from current dealership:
Hello William, I sincerely apologize for your recent experience. Please call the dealership at 317.814.7520 and ask for Victor, manager. I would be happy to personally take care of you.
Apr 4, 2016
Prompt with returning calls
Apr 10, 2016
Response from current dealership:
Teresa, thank you for the review.
Mar 20, 2016
Good experience. The car had some issues, antenna broke
off,
which agreed to repair, if not too much work involved. Driver
side mirror would not move up/down, agreed to repair. Missing
passenger part on door handle. Overall car was in good
condition. However set on purchase price
Mar 26, 2016
Response from current dealership:
Thank you for your business and review. Enjoy your new car.
Mar 14, 2016
sent me the Carfax as requested with a follow up e mail. Would work with in the future but question why this car is so overpriced
Mar 26, 2016
Response from current dealership:
Sue, thank you for the review. We also have free CARFAX reports available on our site. As far as pricing, we price our cars according to the market based on aggregate data from multiple websites that advertise cars - CarGurus, cars.com, AutoTrader, TrueCar, etc. Typically our cars are ranked as good deals on CarGurus, but we have outliers as well, due to the pricing process we have - some deals are fair and some deals are great deals according to CarGurus.
Jeff at Indy Auto Man was very helpful in our car search for our daughter.
He went out of his way to send us extra pictures of the car we were
considering since we lived over an hour away! Great service Jeff!
Mar 26, 2016
Response from current dealership:
Thank you for your business and complimenting Jeff on his due diligence when it comes to providing extra information upon request.
Mar 12, 2016
Good
Mar 26, 2016
Response from current dealership:
Thank you Cindy.
Mar 4, 2016
Literally the best car-buying experience I've ever had!
Mar 26, 2016
Response from current dealership:
Jacob, thank you for your business and this glowing review.
Feb 19, 2016
DO NOT DO BUSINESS WITH
THESE PEOPLE!!!!!! I went to go
check out a 2004 BMW, when I
arrived I sat down and was told
that they were gonna pull the car
up so I could test drive it, about
10 minutes later the lady comes
back and tells me to hold on
"they're having trouble getting it
started because someone left the
lights on", now right here I'm
thinking automatic red flag... The
lady asks a coworker to help her
go jump the BMW, me and my
girlfriend waited and waited some
more.. 15 more minutes go by
and she finally pulls up with the
BMW, I get in it and start driving,
not even 2 minutes into driving
and the car is giving off a smell
like it's burning oil, I waited to see
if it would go away, it did after
about 2 minutes and then came
back again but wait it gets
worse.. I'm on the highway test
driving the car, it's literally been 5
minutes of driving the car and the
gas light comes on!!!! Ok so the car wouldn't
start, it stinks like it's burning oil
and then I can't even drive it
because there's no gas in it?!?!
(Btw, I went and read reviews and
several other people have
complained of no gas being in the
car so they're doing this on
purpose so you can't test drive
for very long) so anyways I take
the car back and the lady asked
how it went and I told her I barely
got to drive it because the gas
light came on and she says "oh
that's nothing" ok so it's
"nothing" that you guys don't
keep enough gas in your cars for
them to be properly test driven? I
then asked her what kind of
warranties they offer and she tells
me the car doesn't come with
one.. She then goes on to ask me
for my info asking me how much
I'm gonna put down asking for
check stubs etc, but I never told
her I was taking the car!!!! I asked
her a second time about
warranties and this time she tells
me I can purchase one but it's
gonna be $2500!!!!! She
then again continues to ask for
me info and money and I told her
that before I made any decisions I
was gonna go elsewhere and
check out some other cars and
I'd get back with her on Monday
(it was Saturday and they're
closed Sunday) she starts acting
super anxious and irritated and
refers to her computer screen
with her hand and says "why
Monday?!" And I said because I
wanna think about it. She then
leaves and comes back offering
me a lower monthly payment and
I told her I was still gonna think
about it, so she leaves again and
this time comes back with the
sales manager/ owner Victor,
(who by the way thinks he is
smarter than his customers) this
is the best part... He tells me that
the banks are wanting money
with people getting there tax
checks and all and once so many
people spend the banks may not
approve me on Monday, so in
other words he tried to trick me
into taking the car by lying to me
and telling me I may not be
approved on Monday, and I
responded that's fine I'm still
gonna look elsewhere, this guy
made me really mad because he
talked to me and my girlfriend like
we were a couple of idiots that
didn't know any better. I left and
will never be back!!!! I HIGHLY
WARN YOU TO STAY AWAY
FROM THIS CONMEN!!!!
Feb 23, 2016
Response from current dealership:
We are sorry to see that your experience with our dealership was not as pleasant as you or we would have preferred it to be.
Unfortunately, customers who need special help in financing a vehicle could potentially lose an approval from a lending institution under certain circumstances and are always time sensitive. We worked for over 10 days on your approval and you must know it didn’t came easy. We were trying to not have that happen in your case as we were nearing a time sensitive situation on your approval and we had only your best interest in mind. That was the reason your sales pe
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Unfortunately, customers who need special help in financing a vehicle could potentially lose an approval from a lending institution under certain circumstances and are always time sensitive. We worked for over 10 days on your approval and you must know it didn’t came easy. We were trying to not have that happen in your case as we were nearing a time sensitive situation on your approval and we had only your best interest in mind. That was the reason your sales pe
Feb 15, 2016
Good, followed up inquiry promptly, set uo appointment, was
prepared when I arrived. Good business experience
Mar 26, 2016
Response from current dealership:
Thank you for your kind words.
Feb 15, 2016
Very good and helpful sales but
my dream car is gone.
Mar 26, 2016
Response from current dealership:
Azamat, thank you for the review. Our inventory changes daily. Please contact me at victor@indyautoman.com and I will be happy to assist you in finding a car of your dreams.
Excellent Communication, Excellent Car, Did everything they
said they would do and did so promptly! Would definitely do
business with them again. Thank you Jeff and crew!
Feb 23, 2016
Response from current dealership:
Thank you for your business and glowing review. Enjoy your new ride.
Dec 15, 2015
The question was asked, is this an 8 passenger vehicle.
Response, yes. When we got there, the vehicle is a 5
passenger vehicle. Not what was described
Dec 15, 2015
Response from current dealership:
Hello Beth, thank you for the feedback. We sincerely apologize for what happened and will be taking Sales Consultant through training one more time.
Dec 2, 2015
prompt replies to my ongoing email questions. always
stayed in touch!
Nov 9, 2015
Terrible Told me I was Approved Then When I Called I Was Told I Needed To pay 4,100,00 Down On An 8,670,00 Car Do You Call Approved?
Nov 10, 2015
Response from current dealership:
Unfortunately customers with troubled credit are asked for a down payment, which ranges based on their credit history. If you factor in sales tax and fees, you were approved for over $5000 loan on 2004 BMW 5 Series. Wouldn't it be called approval?
Nov 5, 2015
Jeff Hunter was incredibly helpful, never pushy!
Nov 10, 2015
Response from current dealership:
Michelle, thank you for the review!
Nov 10, 2015
Response from current dealership:
Thank you for your kind words.
Oct 26, 2015
I worked with Jeff Hunter, really nice guy. Helpful but not pushy at all. I didn't buy a car only because they didn't have exactly what I was looking for. Not, that there was anything wrong with Jeff.
Nov 10, 2015
Response from current dealership:
Jacki, your review is highly appreciated. Thank you!
Nov 10, 2015
Response from current dealership:
Thank you!
Oct 13, 2015
They were great. Didn't have car
that we wanted but helped us
find one.
Nov 10, 2015
Response from current dealership:
Leo, thank you for the glowing review.
Oct 6, 2015
High quality cars for a very competitive price.
Quick, friendly and knowledgeable service.
I found my dream car!
Nov 10, 2015
Response from current dealership:
Kai, we are glad you were able to find your dream car at our car dealership. Enjoy!
Sep 23, 2015
Scott/ finance/ GM was excellent to talk
to, explained, all paperwork very well.
Victor( sales) very helpful, answered all
my questions. Vehicle could have been
cleaned up when I arrived, especially
since I called and gave a 2 1/2 hour
window ,that I was coming to look at it.
This the first time I ever bought a vehicle
from a dealer, used or new that it was out
of gas, when I drove it off the lot. I waited
for them to clean it before I took it home.
I expected a little break in price. Since
the tires needed replace, it was dirty, and
no gas. However , they did not reduce
any. The truck was what I was looking for
so I did purchase. They could have
thrown me a bone. But overall a positive
experience . They are headed in the right
direction as a dealership . I would buy
from them again.
Nov 10, 2015
Response from current dealership:
Curt, thank you for the constructive review. We are continuously working on improvements.
Sep 22, 2015
Prompt response
Sep 16, 2015
Prompt response to my inquiry.
Nov 10, 2015
Response from current dealership:
Thank you for the 5 star review!
Sep 14, 2015
they contacted ,sent emails and was forthright in their car.I missed the opportunity in buying the car they had because it was listed so long(over a year).
Sep 3, 2015
They responded once but not after I emailed back that I was 6 hours away, they didn't answer my questions.
Nov 10, 2015
Response from current dealership:
Jodean, our apologies about poor follow up on our part.
Aug 31, 2015
The add didnt mention the Expedition
didn't have a 3rd row seat. Drove 2 hrs to
see it, only to find that out. Salesman
(Patrick) was not concerned that we
drove that far for nothing.
Nov 10, 2015
Response from current dealership:
Scott, we had pictures of the truck online and non of them showed 3rd row. We are sincerely sorry you feel this way, in spite of our apologies.
This dealer responded to my low offer. I found the representatives
courteous and respectful in trying to work out a mutual acceptable
solution. Due to long distance from the dealership and shipping
costs, we were not able to make this work. Having worked as a
salesperson on car lots in my youth, I can appreciate the
professionalism I experienced. Jeff Terry
Jul 15, 2015
I have upmost respect for the staff at
Indy automan. They went above and
beyond there word during my purchase.
I brought two Mercedes a ML 350 and a
S 550 there were some minor issues
with the S550 that delayed their delivery
time a day. They fixed everything as
promised all the staff from Lisa my
sales person to Mike the finance manger
to Eugene and Victor the owners where
outstanding. When I picked up the car
the next day we notice a sound under
the car a flap came loose this was right
at closing time most staff had left. Mike
and Victor contacted one of their
mechanics who came back to fixed the
5 minute repair, get this the mechanic
lived 50 minutes away so Mike took me
to dinner while the mechanic returned
and repaired the car while choosing to
miss his sons graduation dinner. It was
a experience I will never forget how the
staff at Indy automan treated me and
my wife during a stressful day by
making us comfortable with their care. I
would recommend indy automan to
anyone. Thanks to their care and
compassion about what they do!!!
Jul 15, 2015
Response from current dealership:
Renaldo, thank you for your kind words. We are always here to help you and your friends and family should they need a vehicle. Do not hesitate to contact us should you need anything.
Jul 3, 2015
The salesman jeff was wonderful. I left
that day with a 2010 jeep commander
and I love it. All vehicles are very clean
with low miles and reasonable prices. I
would recommend indy auto man, and if
you go talk to jeff he will treat you right.
Jul 15, 2015
Response from current dealership:
Melany, we are happy we were able to get you a vehicle you could fall in love with. Enjoy!
Jul 1, 2015
I felt dealer ripped off by the "vehicle destination charge" that the sales manager stated was a federal law. I found out later it was for new cars only. I should of done mt homework, The suburban brought down after one day. No warranty. I paid top dollar for this car. I was disappointed. ...
Jul 1, 2015
Response from current dealership:
Dave, please contact me ASAP by calling our office at 317.814.7520 so we will take care of you. Ask for Victor, manager. As of fees charged, by law they should be universal - if we charged one customer a fee, we need to charge another customer same fee, as otherwise it will appear like a prejudice, and that's frowned upon.
Jul 1, 2015
Did not go out of their way to find
me a loan so I went elsewhere
Jul 1, 2015
Response from current dealership:
Jim, we are sorry we couldn't serve your needs. We are currently working on building our lender base to accommodate needs of the people with challenged credit. After all, one needs a reliable transportation to find a job and improve their credit. Unfortunately at the present time Buy-Here-Pay-Here dealer would be your best bet.
Jun 15, 2015
Made an appt ahead of time to look at a
certain vehicle and showed up to a flat
tire and dead battery. Also gave us an
unfair value when appraising our vehicle.
40 % under blue book trade in value.
Jul 1, 2015
Response from current dealership:
John, thank you for the review. You're right, customer shouldn't show up to a dead battery and flat tire. Our sincere apologies. As you will browse though our inventory you will be able to find vehicles priced thousands below KBB. Therefore, as one will be able to see, our prices are based on the local market data, not KBB.
May 18, 2015
Very helpful
May 4, 2015
I bought a 2007 Audi A4 at Indy Auto Man that I first found
through Car Gurus. It was a good deal and right in my price
range. The buying experience was great; they were transparent,
friendly and didn't pressure me into buying. This was my first
time buying a car and I was anxious that I would make a poor
decision, but when I actually made the purchase I felt confident I
was making the right decision.
Jul 15, 2015
Response from current dealership:
Thank you Peter. Enjoy your Audi!
Apr 28, 2015
Had a pre-purchase inspection done and the car was a total mess.
Rip-off. Waste of time and money
Apr 29, 2015
Response from current dealership:
Ben, Victor from Indy Auto Man here. Issues outlined by local BMW dealer have been rectified. Alignment was performed, sunroof and trunk latch fixed. We will be following up with a local BMW dealership as well, since this is not the first time that our valued out of town customers are being misguided and presented with over blown estimates. We are more than happy to rectify any issues, if any, before the vehicle is delivered without any increase in the agreed upon price.
Apr 15, 2015
Decided to go another way was
contacted promptly
Mar 31, 2015
Brennan was my salesperson and he was fantastic. The value and
quality of the car purchased was exemplary. I bought an import car
with fewer than 20,000 miles for 9,000 dollars. I was willing to travel
over 250 miles and my experience made it worth every
Mar 27, 2015
Was good bought the car
Mar 15, 2015
David said he would call me back
about another car and never did
Mar 18, 2015
Response from current dealership:
Jermont, apologies about Dave not following up on time. I sent you an email. Please contact me in case I can be of further help. - Victor
Mar 3, 2015
The response time was later the next
day like an after thought. They seem to
take their time in responding to any
questions and getting back to you.
Jul 1, 2015
Response from current dealership:
L.A., thank you for the review. We looked into this issue and now we have a process in place that guarantees consistent contact with a customer. Again, thank you for highlighting an issue.
Feb 21, 2015
Great
Jan 24, 2015
Super folks. Maybe next time
Jan 8, 2015
The 4runner we looked at was completely rusted out underneath!
They tried to cover it up with spray paint, but it looked like it had
been sitting in water. I think it is still for sale for the same price.
Dec 21, 2014
Best deal we could find on a TDI. Lot is a little rough around the
edges but worth checking out if what you are looking for is a good
deal without the fluff. Get on your best dickering shoes.
Dec 12, 2014
Very responsive!
Dec 12, 2014
I drove 2 hrs to test drive a car that was described by the salesman
as very clean
The vehicle had dents on the hood and the center armrest was
missing
When I asked about that he said "oh I didn't even notice that"
Nov 21, 2014
Great experience overall, highly
recommended !
Oct 25, 2014
Good
Sep 28, 2014
Good
Sep 14, 2014
Would liked to have seen car but
couldn't get it arranged
Sep 3, 2014
Professional
Aug 18, 2014
The dealer was nice and the atmosphere was laid back. I wish the
dealer knew more specifics about the car however.
Aug 14, 2014
Very courteous and informative
Aug 11, 2014
Call them to get information and buy car, some one did call back
gave them my information, tried to schedule a time to test drive.
They never called back so I call them again to set up time and got
different sales man, also was checked into the financing, no call
back on either. This went for a week and half, I finally called again
the car was sold, no call back about financing and also talk to
sells about two other cars I was interested in, no call back….i
gave up what waste of time.
Jul 28, 2014
I test drove a car and the gas light
was on. The salesman barely
gave me enough gas for me to
even test drive because the gas
light was still on. The car had not
been detailed well.
Jul 20, 2014
Responded Right Away
Jun 20, 2014
Cool
Mar 19, 2014
Excellent service and competitive pricing.
Mar 3, 2014
Good ppl
Dec 26, 2013
Reply was prompt I just bought auto elswhere.
Dec 26, 2013
Fair deal. I bought the car and felt like I was appreciated. 2nd purchase from the group!
Dec 26, 2013
The car I wanted was sold before I could get to it, but they keep providing me with alternate vehicles to review.
Dec 18, 2013
I purchased my van from Indy Auto Man but need some additional service and discussed unfinished business and called and left message no respond. I am in disbelief. they are friendley and nice people but when it comes about calling them it is a disaster.
Nov 24, 2013
Thanks Karil
Aug 21, 2013
Quick response
Jun 5, 2013
I purchased a 2006 slk mercedes and I love it, they worked with me and the customer service was excellant, however the finance guy come off as rude at first but overall the customer service was great. Thanks
The moment I drove onto the lot I was never greeted. 1/2 hr after
opening and the entry doors were still locked,. Once I was able to
gain entry after walking around their office bldg(with huge windows)
they tagged teamed me. I was turned off immediately once they
started talking. Vehicle was raggedy as well. Next!
Jan 31, 2013
dealer responded promptly.
Jan 25, 2013
Let me first say I don't sell pre-owned cars. I'm a buyer. Which means this review, unlike many of the others for "Indy Auto Man" is authentic. Indy Auto Man has a lot to learn if he intends on being successful in this market. I can't trust an owner who uses multiple names when doing business. I want to know who I am speaking with when I do business. Additionally, if you have a rare name and use it, don't use it (or your aliases) in your reviews to give yourself five stars in order to raise your average. That is not only unprofessional, it's suspect. I'm going to gather that "Indy Auto Man" knew I had some idea of what I was doing. Professional phone calls for transactions in the amount he WANTED do not end with, "uh...I need to call you back." I never received a call back. I'm not surprised. I think it was obvious I sensed a scam. Whatever the scam was, I'm glad I avoided it. Indy Auto Man or whatever alias you are using at the moment, you couldn't sell me a glass of water after several stranded days in the middle of the Mojave. I can't trust anyone who practices business like this. I don't feel this business is legitimate. I'm sure there will be some absurd response to this but excuses aren't the answer. You have already constructed several. If you work on your character, a positive reputation and success will follow. You're competing with businesses that already know this.
WORST experience ever! I got lost was testing driving this car. when I arrive back at the dealer 30 minutes later, the had Carmel Police waiting for me. They are not honest and will not make any repairs to the cars they sale. they will not give you a fair price for your trade. Do Not Buy a Car from these people. YOU WILL BE SORRY YOU EVER MET THEM! Sincerely Star*
May 19, 2015
Response from current dealership:
Customer was provided with a phone number for the Carmel Police Station and Police Officer's name, so she can call and verify that we indeed ordered a VIN check, as opposed to reporting a customer to a police. After asking a customer why she thinks we are liars, she stated that a salesperson from Indy Auto Man called her under pretence that he missed a phone call from her. Customer states that she never called the dealership. However, since her phone number is in the call log of the incoming calls, Indy Auto Man feels that the call made to a client was valid. As far as trade, customer was show
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Nov 23, 2012
Bought car. Everything fine.
Oct 15, 2012
Staff was friendly and worked to get a deal done. Very responsive.
Aug 14, 2012
The deal ent well. All was handled good, and I would recommend them.
Jul 1, 2012
Got back with me in a reasonable amount of time/ be nice if a car fax of this was offered.