Indy Auto Man

Since I do not live near this dealership, i contacted them to see if there was any wiggle room on the price. They did not seem to want to negotiate until I came to the dealership. So I went elsewhere.

On Monday I emailed dealer thru cargurus about a Chrysler town and country. I got a call at 9am on Tuesday and we set up an appointment for around 6. I live an hour away and was going to leave after I got out of work at 5. I called when I was 20 mins away to ley them know I was on my way. I was supposed to meet with Tabitha. The guy I talked to said Tabitha was busy, but He said he would have the car ready when I arrived. As i pulled in a parking spot i seen the van i was going to test drive along with someone else getting in the driver seat. I found Tabitha and she said she was so sorry someone else was test driving it first. The person bought the vehicle. 2 hrs wasted plus half a tank of gas. Why take appointments? Why confirm appointments? Shady bussiness practice. I guess used car dealers dont have a bad rep for no reason.

Went there and my sales contact was busy with another customer. Receptionist said she would let him know I was there. 15- 20 minutes later without anyone talking to me I left.Guess they didnt want to sell a car.

They were ok they never responded on the vehicle we was interested in and then when they did they tried to pressure us to put 500.00 down over the phone just to hold a car to LOOK AT

The experience was great and the information they gave me was great.

Quick contact

Quick response and had information I wanted .

Quick Response! Professional!

Very pleasant experience

Sent a list of questions about a car. Dealer never answered any of them, but said in response... If you have any questions, don't hesitate to ask. Tried multiple times, each response was from a different person, no one read my questions.

Finally responded after multiple attempts to reach them.

As advertised. Bought here and will come back. We were treated very well!

The dealer has responded to my inquiry in a professional manner.

Didn't have the car we were looking for.Showed us a couple of other options that were good though.

Quick follow up on the original request that evening by manager, I needed a LB and asked him to verify. He said a rep would contact me, after which I got three generic emails asking where I went. I responded to all three that I needed a LB....I STILL don't know if it is/was. Will never inquire about a vehicle from them again, what a total waste of my time.

Even though I did not buy the vehicle, they're very polite, understand and easy to talk to

Service was nice, test drove the car but didn't car for the interior color. Price was too high to me for the not liking the color.

I walked in actually had to stand around in front of three people and to ask for help. I don't think I will go back or recommend this dealer ship

I was interested in a car and the salesman did contact me was told the car was there and ready for me to see the car two different times I go there and the car wasn't there I also was told by the office girl that she call me when it was back from service .. few days later the sales manager calls In response to my interest. I share the run around I was getting with him. Then he tells me the car was sold a hour ago. Next day I get another text from my first salesmen telling me the car was there and ready to drive so again I find out the car was sold . My feelings are if they can't get their act together to sell me a car then they're not going to be any better keeping me a customer after I buy something. It was a waste of time this went on for a week.

Very quick response

This review has 2 parts. The first part is all 5 star rating material and the second part is 2 star material for the dealership. The good: Eric my salesman was top notch and very professional. He was extremely timely in his communication- follow up calls and emails and even offering other auto suggestions and sending them to me to review. Eric was great and delivered on everything he said he would. The dealership showroom and selection of prestige automobiles in excellent condition is most impressive and the best I have ever seen. If they don't have it then you do not really want it 270+ cars. no old iffy cars on this lot. The 2007 Audi A6 we purchased with 53k miles looked like it just came of the showroom! The best condition 9 yo car that I have ever seen. the price was excellent and they will bargain to the point of matching a similar model and mileage to within 75 miles of their dealership. The bad and 2 star part of the experience: the actual deal. You go to close on the car and surprise !!! The finance guy shows you the final tally (we paid cash). there is a $195 charge for something called ETCH. this is the dealerships way of padding their profit by that amount. It supposedly is an identification they put on ALL their cars for identification purposes if it is stolen and recovered. this is pure is that is what a vehicle VIN# is for. I don't need duplicate Car Id protection. this hearkens back to the dealer tactics of add on tactic from the 1980-90's scams ie. polyglycoat finish, rustproofing and the $300 scotch guard fabric protection-take a can of $4 scotch guard and spray the interior of the car. Also they added a freight charge of I believe $125 for the auto. since when do you pay freight for a used car? You pay freight for a new car coming from the manufacturer to the dealer for the first time and not on a used car. Frankly the whole ETCH left a very negative impression of the dealership in my mind. this is a very low brow tactic and frankly beneath them given the 5 star presentation and selection of premium cars they have. If my wife had not totaled her car and needed one and this was my second trip of 230 miles to the dealer then I would have walked on the deal with the ETCH. I would advise future buyers to walk or tell them you are not going to pay for the ETCH and freight. This tactic in no way can be blamed on the salespeople as management obviously keeps them on a tight leash and gives them little power to negotiate anything. the salespeople are also obviously not to mention the charges for ETCH and Freight until you go in to close the deal with the finance guy. Poor business practices that they have to stoop that low for a few $$$ more. If it's a legitimate charge then factor it into your car price up front and not as an add on. so overall 5 stars for sales people and dealership selection. 2 stars for the clowns that actually call the shots and hamstring their salespeople.

The people were very kind and attentive to my needs. They sent over the Carfax without hesitation.

Although I didn't end up buying from them, I thought they responded quickly and made a strong effort to satisfy me.

Responded immediately. Haven't been to lot yet, but they seem very interested in getting my business.

returned call. I offered a price that was 2,000 dollars less than the price they were asking. It was a point for negotiation. The salesman seemed offended at the offer, which in no way was offensive. Once he explained (chastised) me that a 10,000 dollar car with a 2,000 dollar offer was like me asking for a "20% discount," and was certainly not something they could do, I then asked if they could call me back if they could come up with any type of discount, but they never did. They were not offensive in an aggressive way, but you could easily tell they were not conducive to negotiating a deal.

Lady gave me the run around. Didn't call me back multiple times. Change the price of the vehicle and she couldn't give me a reason why??

good

Very professional he contacted me right away and tried to help me.

They contacted us . Very plesant to talk to. We are not quite ready to make a decision.

I originally went in to check out one car and left with a different one. Devon was awesome. While I test drove the first car he got the other one ready. He was very helpful with the whole process from start to finish.

Went in facility spoke with sales but I guess the big guy was fiance manager was not nice,and not saying this because they advised would need 1000 down cause the did contact me a aday later with a choice of cars to chose from . I just watched how sales women had to stand at his door until he acknowledge her was just kinda not warming.

Communication was good. Car did not meet expectations.

Very responsive and knowledgeable

I drove hour and half to look at the truck. They told me the truck was in great shape.The truck was in terrible shape. Should have told me the truth before I drove that far

Responded quick. Drove 150 miles, however did not buy car had some minor issues which agreed to fix if not too much time involved. Set on price

Very helpful, no high pressure sales men would do bisness with them again

This was a great dealer. The salesman Matt Miller was amazing! He answered all my questions and even fixed a few things on the Prius before I signed to finance it. I highly recommend his dealer, the cars are affordable and they have an assortment of vehicles to choose from.

Terrible! The car was posted at Cargurus saying that had 20,000 miles. By watching the pictures I saw the odometer with more than 75,000 miles! I was almost traveling there to purchase the car! This was very odd, not sure if can be trusted!

Said clean accident free, carfax says different.

Call twice wasn't sure about the car .. when I call back salesperson was busy I was moved forward to another person can I feel like I was shuffled around, salesperson never call me back

Prompt with returning calls

Good experience. The car had some issues, antenna broke off, which agreed to repair, if not too much work involved. Driver side mirror would not move up/down, agreed to repair. Missing passenger part on door handle. Overall car was in good condition. However set on purchase price

sent me the Carfax as requested with a follow up e mail. Would work with in the future but question why this car is so overpriced

Jeff at Indy Auto Man was very helpful in our car search for our daughter. He went out of his way to send us extra pictures of the car we were considering since we lived over an hour away! Great service Jeff!

Good

Literally the best car-buying experience I've ever had!

DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!! I went to go check out a 2004 BMW, when I arrived I sat down and was told that they were gonna pull the car up so I could test drive it, about 10 minutes later the lady comes back and tells me to hold on "they're having trouble getting it started because someone left the lights on", now right here I'm thinking automatic red flag... The lady asks a coworker to help her go jump the BMW, me and my girlfriend waited and waited some more.. 15 more minutes go by and she finally pulls up with the BMW, I get in it and start driving, not even 2 minutes into driving and the car is giving off a smell like it's burning oil, I waited to see if it would go away, it did after about 2 minutes and then came back again but wait it gets worse.. I'm on the highway test driving the car, it's literally been 5 minutes of driving the car and the gas light comes on!!!! Ok so the car wouldn't start, it stinks like it's burning oil and then I can't even drive it because there's no gas in it?!?! (Btw, I went and read reviews and several other people have complained of no gas being in the car so they're doing this on purpose so you can't test drive for very long) so anyways I take the car back and the lady asked how it went and I told her I barely got to drive it because the gas light came on and she says "oh that's nothing" ok so it's "nothing" that you guys don't keep enough gas in your cars for them to be properly test driven? I then asked her what kind of warranties they offer and she tells me the car doesn't come with one.. She then goes on to ask me for my info asking me how much I'm gonna put down asking for check stubs etc, but I never told her I was taking the car!!!! I asked her a second time about warranties and this time she tells me I can purchase one but it's gonna be $2500!!!!! She then again continues to ask for me info and money and I told her that before I made any decisions I was gonna go elsewhere and check out some other cars and I'd get back with her on Monday (it was Saturday and they're closed Sunday) she starts acting super anxious and irritated and refers to her computer screen with her hand and says "why Monday?!" And I said because I wanna think about it. She then leaves and comes back offering me a lower monthly payment and I told her I was still gonna think about it, so she leaves again and this time comes back with the sales manager/ owner Victor, (who by the way thinks he is smarter than his customers) this is the best part... He tells me that the banks are wanting money with people getting there tax checks and all and once so many people spend the banks may not approve me on Monday, so in other words he tried to trick me into taking the car by lying to me and telling me I may not be approved on Monday, and I responded that's fine I'm still gonna look elsewhere, this guy made me really mad because he talked to me and my girlfriend like we were a couple of idiots that didn't know any better. I left and will never be back!!!! I HIGHLY WARN YOU TO STAY AWAY FROM THIS CONMEN!!!!

Good, followed up inquiry promptly, set uo appointment, was prepared when I arrived. Good business experience

Very good and helpful sales but my dream car is gone.

Excellent Communication, Excellent Car, Did everything they said they would do and did so promptly! Would definitely do business with them again. Thank you Jeff and crew!

The question was asked, is this an 8 passenger vehicle. Response, yes. When we got there, the vehicle is a 5 passenger vehicle. Not what was described

prompt replies to my ongoing email questions. always stayed in touch!

Terrible Told me I was Approved Then When I Called I Was Told I Needed To pay 4,100,00 Down On An 8,670,00 Car Do You Call Approved?

Jeff Hunter was incredibly helpful, never pushy!

Very nice people and willing to help. Contacted me very fast

I worked with Jeff Hunter, really nice guy. Helpful but not pushy at all. I didn't buy a car only because they didn't have exactly what I was looking for. Not, that there was anything wrong with Jeff.

Very prompt and quite helpful.

They were great. Didn't have car that we wanted but helped us find one.

High quality cars for a very competitive price. Quick, friendly and knowledgeable service. I found my dream car!

Scott/ finance/ GM was excellent to talk to, explained, all paperwork very well. Victor( sales) very helpful, answered all my questions. Vehicle could have been cleaned up when I arrived, especially since I called and gave a 2 1/2 hour window ,that I was coming to look at it. This the first time I ever bought a vehicle from a dealer, used or new that it was out of gas, when I drove it off the lot. I waited for them to clean it before I took it home. I expected a little break in price. Since the tires needed replace, it was dirty, and no gas. However , they did not reduce any. The truck was what I was looking for so I did purchase. They could have thrown me a bone. But overall a positive experience . They are headed in the right direction as a dealership . I would buy from them again.

Prompt response

Prompt response to my inquiry.

they contacted ,sent emails and was forthright in their car.I missed the opportunity in buying the car they had because it was listed so long(over a year).

They responded once but not after I emailed back that I was 6 hours away, they didn't answer my questions.

The add didnt mention the Expedition didn't have a 3rd row seat. Drove 2 hrs to see it, only to find that out. Salesman (Patrick) was not concerned that we drove that far for nothing.

This dealer responded to my low offer. I found the representatives courteous and respectful in trying to work out a mutual acceptable solution. Due to long distance from the dealership and shipping costs, we were not able to make this work. Having worked as a salesperson on car lots in my youth, I can appreciate the professionalism I experienced. Jeff Terry

I have upmost respect for the staff at Indy automan. They went above and beyond there word during my purchase. I brought two Mercedes a ML 350 and a S 550 there were some minor issues with the S550 that delayed their delivery time a day. They fixed everything as promised all the staff from Lisa my sales person to Mike the finance manger to Eugene and Victor the owners where outstanding. When I picked up the car the next day we notice a sound under the car a flap came loose this was right at closing time most staff had left. Mike and Victor contacted one of their mechanics who came back to fixed the 5 minute repair, get this the mechanic lived 50 minutes away so Mike took me to dinner while the mechanic returned and repaired the car while choosing to miss his sons graduation dinner. It was a experience I will never forget how the staff at Indy automan treated me and my wife during a stressful day by making us comfortable with their care. I would recommend indy automan to anyone. Thanks to their care and compassion about what they do!!!

The salesman jeff was wonderful. I left that day with a 2010 jeep commander and I love it. All vehicles are very clean with low miles and reasonable prices. I would recommend indy auto man, and if you go talk to jeff he will treat you right.

I felt dealer ripped off by the "vehicle destination charge" that the sales manager stated was a federal law. I found out later it was for new cars only. I should of done mt homework, The suburban brought down after one day. No warranty. I paid top dollar for this car. I was disappointed. ...

Did not go out of their way to find me a loan so I went elsewhere