Ideal Auto

Easy to deal with

Dealer was very helpful answer all my questions got all the pictures I needed good job guys thank you

I ended up buying the vehicle the experience was great Tony is awesome and the finance team James Brown is awesome enjoyed the experience from beginning to end

At first we contacted back and forth a couple of days. He asked for my information and that's the last I heard from them. Poor customer service. Won't return my emails. Not sure how they stay I business.

The staff at this dealership is awesome. Tony greeted me with an awesome smile and a firm hand shake. That is necessary. Test Drive was sweet. Finance Manager had a great sense of humor, straight forward and up front. I really felt like I was family, the smiles and the warm fuzzy feeling of the appreciation for allowing them to sell me a vehicle. The guys that were not involved with the deal, were great as well. This environment was the best, focused, upfront and to the point. That is how they roll, guaranteed !!!!!

Prices were much higher at the dealership vs listed online. When I spoke with the manager to negotiate price, he was arrogant & dismissive. I would not buy from this dealership.

Got right back with me

Fast response time courteous and professional

They called the very next day and answered questions!

Response quick.

Charles responded by right away, and way very professional and polite on phone. Looking forward to meeting him this Wednesday and driving away in my new vehicle.

Quick response and follow up

Quick Response

I was really impressed with how well they had this older Jeep detailed and ready for a new owner. We had a really good experience buying this vehicle from Ideal Auto.

Excellent customer service

Good info, not enough interaction but just fine. Nothing negative

Very good people

Great people to work with!

Good response time

Good customer service

Mark Lowry is a good dude glad I did busy with him, I love my truck.

Dealer responded in a timely manner and advised they had already sold the vehicle

We had to drive 3 hours to get here but it was worth it. Bought the truck. Clay and the staff were very professional and great to work with

Great experience great communication

Excellent

Very courteous over the phone

Very poor. Wouldn’t call me back until late at night. Wouldn’t not give hardly any information over the phone. Still waiting on them to call me back and tell me if the vehicle was ready, because it had been sent to the shop for a reason he wouldn’t tell me about.

Nice crew and did a good job

Good

It was very welcoming ...I felt like I was talking to friends and I never met them.....I can see why they were in bussiness for such a long time....

It took this dealership over a week to contact me back they actually contacted after I went to see this vehicle I went to look @ it it was dirty & smelled like a wet dog inside it was making a clicking noise the guy said he didn’t know what it was I went to open the passenger door & the whole piece of trim on the window almost came off the trim pieces @ the bottom was coming off the tailgate didn’t work & he also looked @ my vehicle for a possible trade he said it was gonna be abt 15 mins I guess they couldn’t come up with a value or something so he says they will just text me an offer witch they never did smh they are terrible on the used car lot but this truck is trash & I don’t even think they did anything to it but put it on the lot don’t waste your time going there I drove a pretty good ways for absolutely nothing smh

Terrible experience, the add for the vehicle is still up on car gurus, drove an hour to see the truck only to find out it’s being wholesaled. Glad I set an appointment.

Great to work with

Unbudging, unfriendly, unprofessional, unrealistic pricing, etc. Uses NADA inflated values to charge consumers more. KBB or Edmunds are more accurate appraisers. Within weeks of listing dealership logged over 15k miles on vehicle. Have to hit "1 star" rating as there's no option for negative stars. Best advice - walk away from this dealership.

Great

Emailed them asking for more photos, service records and status of the tires. Mark emailed me back asking what other information he could get me. So I said (again) “more photos, service records and tire status.” After reaching back out by email and then following up by calling and leaving a message for Mark to call me back… nothing. Lastly, I emailed Mark to ask if he could forward me to someone else who would be willing to help me. Four days and counting…

Spoke to the dealer on the phone very forthcoming about the vehicle particulars. Would do business with them.

Very professional

It was sold then I chose another one that was sold but still on the website.

The best.

Emailed right away and called

Very quick to respond and very friendly

I dropped in after a few emails and the staff was friendly, helpful and not pushy

This dealer responded rapidly and was helpful.

Even though I did not purchase from this dealer they responded quickly to my phone call and told me everything about the truck I was interested in.

Very friendly and straight to the point.

Contacted me initially but never responded to my follow up email.

Timely response to my questions.

Very polite and patient. Charles is friendly and has helped me in this purchase also assured me that everything with the vehicle is great because I live out of state and purchase it to be delivered. Everything was rough at first but eventually it smooth out. Great experience being it's my first purchase buying a vehicle out of state. Overall great dealer.

Great Service

Great experience. Great sales person Mark. Would recommend to other people to purchase a vehicle.

Everything was smooth.friendly, professional and quick.didnt have to sit around and wait.Everyone was pleasant.

I was told the truck was sold, then the truck wasn’t sold. Before the dealer claims to have sold a vehicle, I think he should be sure he knows the vehicle is truly sold. My advice to the dealer. when I reached out to the dealer ok guy but direct.

Quick response

excellent

They contacted me at initial inquiry but never responded to my request to put a deposit on the car until I could get to Raleigh two days later.

I would do business with them again.

Quick response!

Unfortunately when I call the car was sold. Salesman was very nice and polite.

Nice guys very friendly but the truck I was interested in had been sent to Charlotte to pick up a part when I came to look at it. It sold the next day, it happens oh well. They were also hesitant to lock in on a price. Overall not a bad place to buy all their vehicles seemed to be clean.

Mark and the guys were Great

They contacted me about this vehicle and I'm very happy with them

Good people

Good dealer

Very friendly service! Charles is awesome

The best

Very nice and helpful. Test drove the truck still thinking about it.

The dealer did contact me, although there was a great deal of time that passed in between emails. I am trying to purchase mostly online due to the COVID-19 outbreak and limit my physical contact as much as possible. The sales rep was polite and relatively up front with me and generally fair with my trade-in evaluation amount. But I feel like dealerships are not considering the impacts COVID-19 has on people’s budgets and will only decrease vehicle sales overall over time. This means dealerships need to be far more willing to bend on price, especially with patrons who have already secured financing and are ready to purchase a car, even during these dark times. I did not purchase the car because I was looking for a much more reasonable price, reliability over time, multiple features, and low ownership maintenance fees over time. I would still probably go with this dealer again if they have something I am interested in. But they need to focus more on their online sales approach.

Very polite and helpful all the way.

Salesman was friendly.

Good

It was quick and professional

I contacted the dealer, about the 2014 Subaru Forester you mention. My daughter ended up buying the vehicle and had it shipped to Columbia, Mo to the Subaru Dealer there. The IDeal dealership told us (both my daughter and I-(me by 2 different individuals) there would be a 30 warranty with the purchase. The car arrived and my daughter instructed the Subaru dealership to look the car over. At the end of the Subaru dealers inspection they located a leak somewhere in the engine (estimated at top end of $1,700) and a smaller issue with a Fob?? My daughter informed the dealership of the findings and requested permission to have it the engine repaired, since it was within the 30 day warranty time period! From the beginning contact with the dealership, the dealership has said they will not repair the vehicle. Not sufficient room for all comments! Bottom line, the dealership has been reported to the Mo Attorney General and the North Carolina A/G as a complaint! Want more info? Give more room!

Contacted me right away. Answered all my questions about the truck. Explained mileage on site wasn’t accurate with posting on site. Haven’t had chance to set up a time to test drive and see vehicle. Waiting for a day off.

Very informative to me and look forward to speaking with them

quick response via email

I sent several emails and the dealer responded to everyone.

Bill was really tintive!

Great people to work with !! Bought this truck ! Fast and friendly service ! We will be back for future sales for sure !

Terrible, Charles the salesman was very nice. After having the car only 7 days it already has leakage from coolant. Car does not run the same. Already taking car to the repair shop. Would not recommend anyone to this dealership.

The dealership Said to do everything they promise. I was happy with the outcome the truck will be in my driveway this week.

A+

Good dealer with really nice vehicles. Would deal with again.

Had a very bad experience with the salesperson I spoke with regarding the vehicle I was interested in. He was very rude short in explaining to me the question I asked need to be Retrain in telephone conversation!!!

They were nice but I found a car two years newer and with 13k miles less for less.

Very good information

Was good

Very prompt and helpful.

Was quick and very informative..

We did not make the trip up to Raleigh. The dealer was friendly.

Good service

Friendly helpful and really willing to assist

Very professional people's.They are with you from the beginning of the sale and long after sale.Making everything right.Thanks

Wasn't able to work a deal but the people at Ideal were great. There was a major screw up with a car viewing but otherwise Bill & Chuck were great.

Quick response

I'm shopping around but the reps that contacted me were very knowledgeable, helpful and very courteous.

Got back with me very quick. great dealer!!!!

Respectful and professional

They where very helpful,will deal with them in the future!!!!

Very helpful and didn’t hide anything. I was given all the information I needed for an informed decision.

Great deal ship

Responded and sent pics very quickly

Mark went above and beyond to gain my business. Would highly recommend!

Bill was very helpful with process of getting this truck. Overall it good atmosphere

Pleasant

They contacted me promptly and we made a deal on a truck. The problem with this company is before you purchase a vehicle make sure you carry it to a professional mechanic to check everything out because once you buy it they will not help you out with things like battery, radiator or any such problems as these even with a 30 day warranty that they give you. Make sure you get everything you want in writing before you sign any papers.

After driving 769 miles Honesty is all you can ask for when it pertains to cars for sale this Dealer was not .You at least have to give a star no matter how bad the review is .Being out of state naturally i wanted all the info on this car before traveling to look at it so i emailed them with a variety of questions .This is where the dishonesty started ,as my # 1 question was had this car ever been smoked in .I was assured by the sales staff that it had not as more than one salesperson verified this .Sales manager also agreed .Problem #1 The car smelled of smoke and nicotine ,drivers seat had cigarette burns on it , the cigarette lighter badly worn .After traveling this far to look at this car i decided to test drive it since i had never driven a ML350 Mercedes .#2 one of the wheels had been bent and warped so bad the vibration kept us from trying out the car very much .I know it was probably my fault for trusting this dealership and traveling that far .Never again

Responded almost immediately after inquiring about vehicle. Unfortunately vehicle was sold just a few days after being posted.

They contacted me several times and were very nice when I talked to them on the phone. I found something else I liked better but I would pay them a visit in the future

Good communication

Dealer contacted me promptly and offered to schedule time to test drive. Follow up contact as well. I did not test drive due to locating a different vehicle for purchase.

The sales manager made the dream happen. Thanks so much!

they contacted me very soon showing their prompt service to my inquiry. right after that we have been dealing with huricane florence and its aftermath and now flooding from our local rivers so I have not gotten back with them on this vechicle

Please don't buy anything from these ppl, until you get a pre purchase inspection. Got a inspection, car had a grocery list of problems, that won't on car fax . Jus because it look good, don't mean it's a good car

Great salesman, not pushy, listened to me on what I was looking for and worked to get the deal done right. Recomend this dealer.

Good sales staff. Bill is good

Excellent dealer

Response time was adequate, but strangely dealer would not negotiate with me. Made him offer that he turned down, but he since lowered price below my offfer....... go figure. I bought elsewhere

Great customer service, I purchased a new vehicle

Very Friendly and Helpful.

I drove from Asheboro to test out a 2007 Mustang Shelby GT. Charles was most helpful and the car was fine.I had a pleasant visit and a good test drive. We couldn't agree on price, but that happens with tightwads like myself. Nice small dealership!

I actually never was contacted by the dealer. I did go in and look at the car. The sales person was very nice and helpful. They allowed me to take the car for several hours.

Just the kind of truck I'm looking for. just wasn't able to get down there and talk to a sales person but got several emails about it he is very concerned about my needs. Truck was a great price as well.

This is a no pressure sales Used Vehicle dealer, with a good selection of Quality Cars and Trucks. The Vehicles are well presented and the photos online represent the vehicle as seen in person.

Was very prompt in replying to my contact. Was very courteous on the phone. Once I arrived at the dealership, he was attentive, and the vehicle was as described. I explained that I didn't have a lot of time to negotiate, and we came to an agreement within an hour. Dealerships have to make their money, but I wasn't pressured or bullied. Was a great experience.

They responded really good but the car was already sold

They Respond Timely

They were more than helpful and made my experience very easy I purchased a truck

Awesome dealership and staff were professional and knowledgeable!!!

I spoke with a salesman over the phone and he helped me so that I could just walk in and purchase the car. This was a very easy and comfortable experience. My son loved the car. The car was exactly as seen and portrayed on the internet. I loved this place!

Awesome

Great follow up.

Kind dealership. Well versed and knowledged.

Very helpful. They did everything they could to get me in the vehicle I really wanted. Im very happy about it.

Dealt with Shawn and the nice staff at Ideal Auto in Raleigh, NC. Prior to contacting Ideal Auto, I visited a few other dealerships and got the feeling like they were doing me a favor by talking to me. These guys at Ideal Auto are very nice people. They wanted the business and acted like professionals. 5 star experience from these guys. Would definitely do business with them again.

responsive, good service

Responded quickly I didn’t make contact after initial request but I’m still looking. Keep up the good work

Had to send 2 interested in vehicle e mails. Tried to say the processing fee is what the state of N.C made for dealer's to charge.. No it's not looked the code section up. Then when did my research on said vehicle and brought a recurring issue with this type vehicle asked if it had been corrected, didn't hear a word back from dealer.

Very friendly vehicle wasn't 4 wheel drive so passed on it but the seller was nice.

Miscommunication about vehicle having a Navigation system. Sales rep was going to see if owner could do anything, but no followup from Dealership.

Very Professional staff , they have the top luxury cars at IDeal Auto

Quick response

Instantly responded to my inquiry and have provided updates on vehicle's availability and pricing.

Ideal Auto was a pleasure to work with. I purchased my car and was on my way in less than an hour. They even delivered my car to my home 2 hours away for no additional cost. I would recommend them to anyone.

The salesman Bill was ready and willing during our transaction and I really appreciated being in direct contact with the owner all who were involved we're nice and knowledgeable

1st time with this dealer. I sent e mail on a Saturday and they responded on Monday it was sold. I got another e mail about 2 days after that stating they had other trucks for sale.

Great

Drove the truck and liked it. Sold before I could get my finances right. My Fault!

Very bad experience. I called in advance and they said the car was available. I went and looked at it and was told it was sold. I saw the car still advertised for sale 3 days later and made another inquiry. I received an email it was available. Then they sent me another message that the car was sold again. As the saying goes the right hand doesn't know what the left hand is doing. They were very disorganized and wasted my time. The sales staff wasn't informed and unprofessional. I wouldn't waste my time with them again.

Bill was a great sales man. I would definitely recommend him to anyone that is looking to buy a vehicle at this dealership.

They contacted me within a day. I went to see the car with an appointment with Bill and was able to drive it without him in the car. I came back and negotiated the price and bought it. They said if there was anything wrong when I got it inspected at the Audi dealership, they would take care of it. The car was in perfect condition, Bill was great to work with, and I would recommend anyone to go there.

They replied very quickly with everything that I ask and then some.

Very nice just haven't had time to go see them about trading mine in

Excellent customer service!

I like how they respond immediately.

Was contacted promptly , given info asked for,pricing was fair.

Awesome experience. Really enjoying my vehicle. They were professional, quick and I will ALWAYS do business with Ideal Auto.

Returned all e-mails as needed

I bought the car

Ask for Will....He is flat out the man...Can't say that for all of the salesman in there...but Will is a genuine guy....Preciate ya

Great service and staff. George was very accommodating. Although I didn't purchase the vehicle I was looking at, I did buy another vehicle on his lot. George made all the numbers work for me. Even delivered my car to me in Greensboro from Raleigh. Highly recommend. Great atmosphere without the high pressure I went through with so many dealerships.

Great experience with the entire team at iDeal

Quick and easy, I went in earlier than planned with a preapproved loan, quick test drive and personal inspection. Great service and the car was exactly how I imagined and some. minor cosmetic defects on interior, easy fixes. Highly recommend this dealer 9/10

Worked with Will. Great experience. Very down to earth and low pressure guy. Not at all you typical "sales" person

Good deal

GREAT EXPERIENCE!! This was my son's first time buying a vehicle and I could not have asked for a better experience. We chatted online with Will, the salesman for Ideal. He quoted us a price and we were very pleased. We made an appt. to meet with Will the next day. The next morning we looked at the truck online again through Cargurus.com and it was actually priced $4k more. I called and spoke to Scott, the GM of Ideal. I told him I was concerned that we were quoted one price and the price was now $4K more online. He assured me that they would honor what we were quoted. We went and test drove the truck. My son loved it. Very clean, well maintained! The cruise control did not work, so Will had that repaired right away. We requested a couple more things and they did not hesitate at all to oblige. My son was able to get a fairly good rate through Wells Fargo. Scott and Will were great to work with. We have recommended them to several friends and will definitely call on Ideal for future purchases.

Excellent customer service. Extremely friendly staff, helpful without being pushy. They offered a good selection of quality cars, at very competitive prices. The salesman, Todd, was extremely helpful. He listened to my needs and treated me respectfully and fairly. The finance manger made the purchase process easy. Love the terms and the car that I purchased. I would definitely refer a friend and purchase other vehicles from this dealer.

So, I like these guys. They have cars. You walk in, they give you they keys, you drive off the lot without them and do all the burnouts you want. Or, try at least. You haggle for five minutes, get a good price, and the car is yours. It's low hassle. Not at all scary. I don't think they pressured me even for a moment.

salesman was helpful vehicle I was interested in had just been sold to a customer who there when I arrived.

They were prompt in calling. They had two trucks I was interested in, but I decided neither one was what I was really looking for.

Great

We had a very pleasant experience with Scott and staff. Super friendly and accommodating. I would recommend their dealership to friends and family.