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Huston Cadillac GMC
About Us
As a courtesy to our customers, we offer FREE DELIVERY in Central FL! Huston Cadillac GMC is home to an extensive selection of luxurious Cadillac and rugged GMC vehicles, ensuring you find the perfect car or truck to match your lifestyle and needs. Our knowledgeable and friendly staff is dedicated to providing exceptional customer service, making your car-buying process smooth and enjoyable. And, our Certified Service Department is ready to meet all your maintenance and repair needs. Our highly trained repair technicians use leading-edge technology and original equipment manufacturer parts to maintain your vehicle in pristine condition. At Huston Cadillac GMC, we’re not just selling cars; we’re building lasting relationships.
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Closed Today (Sun)
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21500 U.S. 27
Lake Wales, FL 33859
Our Amenities
- Complimentary Delivery in Florida
- Walk Around Video
- Complimentary Snacks & Beverages
- Complimentary WIFI in Customer Lounge
Media
Service Info
Service Hours
Dealer Reviews
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Feb 16, 2025
Great team,, from all departments. I buy and have all my cars and trucks serviced there.
Feb 18, 2025
Response from current dealership:
Thank you for your wonderful review! We truly appreciate your loyalty to Huston Cadillac and are thrilled to hear that you have had great experiences with our team across all departments. We look forward to serving you for your future car and truck needs!
-The Huston Cadillac GMC Team
-The Huston Cadillac GMC Team
The dealer was great! He contacted me several times sent videos and pictures extremely helpful
Feb 18, 2025
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you effectively and keep you informed with videos and pictures. At Huston Cadillac, we pride ourselves on providing exceptional service. We look forward to helping you again in the future!
-The Huston Cadillac GMC Team
-The Huston Cadillac GMC Team
Nov 12, 2024
Wasnât t satisfied with their offer on my trade
and the salesman just lowballed my trade by
$10,k and didnât budge even when I told him
that he was way off after I researched KBB.
His answer to me was we donât use KBB, so
then I explained that i went to a different car
dealership and the
offer I got from them was $10k more then
Huston, and he still didn't budge and he tried
to explain that Iâm still saving on the tax which
I ended up with a better deal with the other
dealership .
So I see that the salesperson at Huston
should of tried to meet with what I was offered
from other dealership.
Nov 20, 2024
Response from current dealership:
At Huston, we encourage customer feedback whether its positive or negative so that we can serve our customers at a higher level. Because of our ongoing dialogue, we're surprised to see this response. We felt that we had been engaging with you in a professional manner.
We apologize we didn’t meet your expectations for your trade-in value, but believe our offer was fair based on the information we were given. Unfortunately, we only saw photos of your vehicle. We always encourage our customers to allow us to see their vehicles in person, so that we're able to give you the maximum value.
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We apologize we didn’t meet your expectations for your trade-in value, but believe our offer was fair based on the information we were given. Unfortunately, we only saw photos of your vehicle. We always encourage our customers to allow us to see their vehicles in person, so that we're able to give you the maximum value.
Apr 19, 2024
Good
Apr 22, 2024
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
-The Huston Cadillac GMC Team
-The Huston Cadillac GMC Team
Show older dealer reviews 82
Feb 21, 2024
Nicest car dealership we have ever done business with! Went above and beyond. They are very trustworthy and not trying to scam anyone.
Feb 23, 2024
Response from current dealership:
We appreciate you for letting others know about your experience, Jaymee! If you ever need anything in the future, please don't hesitate to let us know. Take care!
-The Huston Cadillac GMC Team
-The Huston Cadillac GMC Team
Jul 12, 2023
Absolutely fantastic! From start to finish! Just LOVE our new car!
Jul 14, 2023
Response from current dealership:
Thank you for this amazing review, Jim! We really appreciate your business.
-The Huston Buick GMC Team
-The Huston Buick GMC Team
Oct 30, 2021
Brandon is the best no shannagans.
Apr 6, 2021
One of only a few dealers who responded. Polite friendly. But most importantly did not nag.
Apr 1, 2021
Huston Cadillac is a Top Shelve Dealership. Our salesman reached out immediately after our inquiry.Everyone we dealt with throughout the purchase process was fantastic. Would definitely recommend this dealer. Mike
Feb 26, 2021
Bryan contacted me gave me all the information I needed didn't buy because the vehicle was already sold. I like this
dealership/
Jan 16, 2021
Not a good experience, drove 85 miles and no truck to test drive. I called in morning to make sure truck was still available, he said yes it is. Long story short they lied to me.
Nov 2, 2020
Great response and very helpful.
Did a walk around video for me.
Very professional
Oct 23, 2020
Very prompt response. Overall a good experience, but it just wasn’t the car that we wanted.
Oct 21, 2020
Asked for quote. Got it.
Oct 13, 2020
They contacted me and they sent me an invoice or quote with the vehicle price.
Sep 10, 2020
Super friendly and accommodating
Brandon is excellent, unfortunately the asking price is about $5,000 more than CarGurus feels is a fair price. I tried to negotiate but here’s our correspondence:
The car is a 10/10 and also our market is different than the California market where you are. Ours is very close to every other car in our area.
How do you reconcile asking several thousands more than the market will bear?
Sent from my iPhone
> On Jun 25, 2020, at 6:39 AM, Huston Cadillac Buick GMC wrote:
>
> ? I can not do any better than the $34,850.
>
> That's still really high Brandon. Please check Car Gurus and Kelly Blue
> Please check the links I provided and show me where I made a mistake.
Jun 4, 2020
Great Service! Hans Mathes went above and beyond. They drove 2 hours to give us a test drive
from our house. Fantastic dealership!
May 8, 2020
Tried to negotiate, I even showed them a car cheaper by thousands, but they wouldn’t budge. So I drove 4 hours. And got a deal for 2 cars and bought BOTH. Thank you for not budging on price.
May 19, 2020
Response from current dealership:
Bruce, customer satisfaction is our top priority at Huston. Please feel free to reach out to us at (863) 676-2503 to discuss specifics pertaining to your experience with us.
May 20, 2020
Response from current dealership:
Thanks for the feedback!
May 20, 2020
Response from current dealership:
Thanks for the compliment about our team member!
Thanks very much. I am still looking and I appreciate all the help without being a bother.
May 20, 2020
Response from current dealership:
We appreciate you taking the time to write a review!
Mar 9, 2020
I ended up buying a quality used Sierra from Huston. I got a great truck with low mileage at a great price. The sales rep provided a hassle free low pressure experience - no gimmicks or tricks. Will defiantly use them again for my next purchase.
May 20, 2020
Response from current dealership:
Thanks for sharing your experience, Joshua. We appreciate your business. Enjoy that Sierra!
Feb 26, 2020
Response from current dealership:
Thanks for the 5 star review!
Jan 18, 2020
Very prompt in getting back with information
Feb 26, 2020
Response from current dealership:
Thanks for the feedback, Kenneth! We appreciate your 5 star review!
Feb 26, 2020
Response from current dealership:
Thanks for the 5 star review!
Profeasional and friendly staff. I'd recommend Pedro Hernandez. He was helping me with the purchase of a Audi r8, very friendly and professional. I highly recommend him.
Feb 26, 2020
Response from current dealership:
Thanks for sharing your experience. We appreciate your kind words about Pedro!
Feb 26, 2020
Response from current dealership:
Thanks for the kind words! We appreciate your recommendation!
The Dealer replied with a reasonable and friendly response to my question. The dealer is knowledgeable and polite employee who will go out of the way to answer all questions.
Feb 26, 2020
Response from current dealership:
Thanks for the compliments, Douglas. We appreciate your 5 star review!
Sep 16, 2019
Great dealership. Great staff. I highly recommend them. I bought the car!
Feb 26, 2020
Response from current dealership:
Thanks for sharing your experience, Janice! We appreciate your business and your recommendation!
Feb 26, 2020
Response from current dealership:
Thanks for the feedback! We appreciate your 5 star review!
Jul 5, 2019
Awesome experience, not over bearing, answered question and provided information in a timely
manner. They worked with me to get the best deal possible and not just close a deal. Have
recommended them to others and will go back again.
Jul 8, 2019
Response from current dealership:
Thanks for sharing your experience, Eric. We appreciate your business and your recommendation!
Apr 28, 2019
I made an offer via the net and was lead to believe it was close to being accepted then received a counter offer not in the same Ballpark after spending time taking pictures of my trade and sending to the dealer.
May 2, 2019
Response from current dealership:
Phil we are committed to providing our customers with a seamless car buying experience, customer satisfaction is our top priority. If you'd like to speak to us about your offer please feel to reach out to us at (863) 676-2503.
Mar 31, 2019
We could not come to a number on my trade in.
Other than that they handled business very
good.
May 6, 2019
Response from current dealership:
Thanks for the feedback. We appreciate your 5-star review!
Mar 23, 2019
Wonderful experience. No problems.
Mar 26, 2019
Response from current dealership:
Thanks for the feedback, Robert. We appreciate your 5 star review.
Jan 25, 2019
They kept in great contact. Although I couldnt come to purchase the truck I wanted. They kept the communication open. Will be looking at this dealer again.
Mar 26, 2019
Response from current dealership:
Thanks for sharing your experience, Tom. We look forward to helping you in the future.
Professional, courteous, and friendly service.
I will definitely return to do business.
Mar 26, 2019
Response from current dealership:
Thanks for the compliments. We look forward to helping you next time!
Oct 22, 2018
Overall, the experience at Huston was great.
Mar 26, 2019
Response from current dealership:
Thanks for the kind words, Kita. We appreciate your 5 star review.
Jul 3, 2018
I read the other review and it was entirely different than my experience. I
drive a lot for business and came to see a car there. They called and
confirmed and the car was cleaned and waiting for me upon arrival. No
pressure, no closer or sales pitch. It was a family run business with the
owners being brothers, and sons/cousins and crazy "Buck" working there
who had held my salesman since he was a baby. Winter haven is not
exactly around the corner and with gas at $2.65 they do hold to the
"appointment thing" which i hate but would have loved to work out a deal
and had we been closer it probably could have been done. But can't say a
bad thing about this dealership and I have bought over 50 cars in my lifetime
and this was one of the most pleasant experiences.
Jun 1, 2018
We were scheduled to see Mark, one of the salesman at Huston Cadillac on Tuesday afternoon. However, when we got there he proudly announced that he had sold the car! This is after he called us the prior day to confirm our appointment! Crappy customer service if you ask me!! We gladly purchased our car somewhere else.
Dealer did contact me back and after a couple emails back and forth they lowered the price 1000 dollars. I made my offer and never heard back. It has been over a week now and still no reply. The vehicle was over priced to begin with so I'll move on. The dealers emails sounded promising but they never followed through. Oh well.
Mar 3, 2018
Response from current dealership:
At Huston Cadillac amazing customer service is at the core of our values and we strive for excellence. We will research your request and provide you with the information you requested. Thank You.
Nov 10, 2017
Excellent staff to work with. Very pleased with the transaction and professionalism.
Typical sales guy.(Marcus) Says he wants your business but not willing to lower the "good" price to "great" which is what I wanted. And only giving p-nuts for my trade..I was willing to drive an hr and half..to see this vehical..and could have poss been a sale..but.it didnt feel right.
Oct 10, 2017
Response from current dealership:
We are committed to providing our customers with a seamless car buying experience. I assure you that 100% customer satisfaction is our utmost priority. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Responded immediately to inquiries; polite, knowledgeable, and very friendly staff. Not really pushy at all, which was surprising. I needed financing, and the process was great: lots of options were clearly broken down and understandable, and they gave advice but weren't forceful about their opinions. Ended up purchasing there and wouldn't hesitate to do so again!
Aug 2, 2017
Quickly responded and was ready to work to meet our needs.
Jul 30, 2017
Hi my name is Marco and I just bought a 2015 nissan nv 200 S, and I want to said the huston Cadillac Buick GMC help me very good to buy this car... I did the search online on cargurus...and I did text this dealer on Sunday about this vehicle ..and the dealer was close. And I still got respond from Mark who work at Huston dealer...and he take care me very good and professional...i make an appointment to see Mark on next day and I bought the car very nice peoples at Huston dealer I am very happy..thanks again ..
Jun 19, 2017
I would never deal with this dealer again. Less then honest. If I could give less then one star I would. Was told by the dealership that this car come with no way of fixing a flat roadside. This is not true, all Cadillacs come with a pump and fix a flat.
Jun 27, 2017
Response from current dealership:
Martin, thank you for taking a moment to leave us your feedback. We are committed to providing our customer's with a seamless car buying service experience. Your Cadillac is equipped with run flat tires. We would like to speak with you further regarding this matter to try to restore your confidence in our business. Please reach out to Pam Lago at 863-676-2503. We look forward to hearing from you!
Jan 22, 2017
It was very good
Dec 24, 2016
Sales rep was very nice and responsive but Sales manager had no personality a wasn't very professional. Used Car was avalable in stated condition. Tires were literally bald in an unsafe condition to drive. Couln't make a deal including our trade in.
Dec 20, 2016
INTERNET REP WAS NICE ,TOBIE, but communications were real bad at all levels.Two reps contacted me on this car and they were trying to get info beyond what was on the ad..... like pictures and other things Little did anyone know the car had been sold and no one knew...very disappointing?
Apr 19, 2016
Great to work with. Made a trade yesterday.
Mar 27, 2016
Replied after 4 days. Real person.
Mar 23, 2016
Good communication wasn't the car for
us though.
Jan 31, 2016
Truck was not as described. There of the four rims had curb
rash, shift linkage needed adjustment and boost gauge was not
working properly.
Aug 27, 2015
I definitely will go back
Jun 15, 2013
Great experience!!! Nick was a real pleasure to work with. I would
highly recommend working with this dealership. No pressure, drove
the car half way to my location and did not have to take it if I did not
like the car. Love the car and now own it.
May 20, 2013
Initial emails were automated. I was looking for direct answers to questions I had submitted to the dealership. They sent 3 mails to me, before I was connected to the individual in which they wanted me to correspond.
Oct 20, 2012
First response was quick but they never got back to me to follow up. They
lost a sale because of that.
Sep 29, 2012
Great