Honda Of Staten Island

They are very professional and responsive to the message

They will get back to you in a good timely matter

Steve was very nice and accommodating. I ended buying a car elsewhere.

Very Nice

They lie and try to manipulate customers who don’t know about cars. Anyone who wants full details i can send my full bbb complaint, and you might as well check out others which will show you reasons to steer clear of this place.bad will be listed first as well as good things on the bottom. Bad: First off the advertisement on the website is a lie contains incorrect pricing, false information (if anyone wants to dispute this i can send a copy of the bill and videos of the website) Secondly their word doesn’t mean anything! They tell you they need some time to prep or get the car in the shop (call ahead of time to make sure it’s even done) They say they’ll honor their word (which is commendable) but refuse to write it on any document that you may need for court proceedings should something go amiss. They will tell you a car is in condition it’s not! Make sure you thoroughly check the vehicle, for missing panels, features that aren’t working, or noises (before and after things come ou

Spoke with the sales manager who was willing to do business with me over the phone. Since I live 2 hours away so this is usually an impediment but I did in fact buy two prior cars over the net. She was very polite but in the end the vehicle simply didn’t match our needs so didn’t end up buying from them. Nevertheless I do feel I received courteous service during my conversation. Kudos.

Very deceptive about pricing,tried to add on exhorbitant fees for administrative costs and 900$ for what they term a security package.i bought elsewhere

Nice people, looked at the car, just wasn't for me. The sales person was very courteous and understood I was looking for a showroom new preowned car. She took my contact info and will call when another late model Accord coupe V6 with low miles becomes available.

They replied to my inquiry in a timely manner

Quick, polite and friendly.

went to look at car, they did not have ready for me to test drive, scheduled drive 2 days later, i called to verify, they said it was sold

never wast your time with this dealer, they are very dishonest people. they post a nice car with very good price, when we called them, they confirmed the car is still available, but when we got there for test drive, they told us th car is just sold

The sales rep "Al" was very patient and professional throughout the visit. He went above and beyond to try to earn my business but unfortunately we were not able to come to a deal at the end which was not his fault. We had a pleasant experience.

Super poor, they utterly lack customer service. Inflexible with negotiating pricing. Small show room and lack of dealer desk and chairs, you stand and negotiate. Plus, dealers are waiting outside the dealership waiting to poach you.

Confusing replies on if the truck advertised is or isn't available. It could be the typical dealership games with a new vehicle in short supply but not sure, so three stars for now

They got back to me in a very timely manner and were very courteous and helpful.

The dealer showed no interest in making a sale and sales rep did not make any effort to work with me as a customer.

I spoke on the phone with Raymund Vaelnzuela, he gave me what I thought was a fair price. I went to the dealership, drove the car, and shook hands. We did the deal without any signature until the end. I highly recommend this dealer, and strongly suggest people seek out Raymund.

Very poor in helping me learn as much as possible about the car I liked. Also, no follow up , no interest in seeing if I was interested in the 2012 GT

The salesperson added over $1800 (almost 20%) in various "transaction" fees (before sales tax) to the advertised vehicle price. This included a "banking fee" even though I clearly stated that I planned to buy the car with cash. When I asked to provide a written breakdown of the various fees and explain the purpose of each, the salesperson flat out refused. At that point I walked out. Don't waste your time, this dealer cannot be trusted.

They called and didn't have what I was looking for.Very cool on the phone.

The internet price is before the destination charge added.

I have bought 7 Hondas over my life. Never from here and most likely won't return. 5 hours of around and around. Paperwork was all wrong when I arrived to pick it up. They gave me the wrong info for the insurance company. Fought me on everything. When I asked who it was financed thru, the sales person couldn't figure it out as it wasn't on any of the papers. Then there was Names spelled wrong. Didn't want to give me proof of the warranty (used car). The only saving moment was when on of the managers came over and handle all My questions and gave me what I needed. Overall a poor showing for Honda brand.

Worse dealer on earth, don't even try to go to this one. This is my story: I saw a car in Internet and contacted the Internet manager, who told me the car was available, I told him I was in another state so be sure I wouldn't wade my time and money but he assured me the car was there. Just before leaving there I contacted again and talked to a girl who rechecked for me and told me the same: the car is available, so I got there 3.5 hours and talked to a person, I explained him about my appointment to see the car, this one told me right away, sorry that car is not available, that one was sold couple days ago, but then I saw the car, he then told me somebody let some money deposit for it, so he couldn't sell it to me, you can imagine how I was, then I got and idea, call the dealer from right there, just to check and for my probably "surprise" the person who took the phone call checked and rechecked for me and told me: sure you can come the car is still available, nobody has paid anything for it, if you come today the car will be your. Then I told her I was outside in the parking and somebody told all the bulls. She told would send somebody to help me, somebody that I never saw, the only people I saw was some guys like jokers. They don't respect people, nobody deserve this. Hopefully somebody read this review and others in Internet and don't waste their time and money if coming from another state, like my case.

Over priced for the car.

This Internet sales girls had no idea what was going on. They told me the car was still available, and when i spoke to the finance guy and an actual salesman the car was sold. Filled the online credit app out and online appraisal for my trade and they never even received it, thank god i didn't take the 2 hour ride. I purchased the car from a real reputable Honda dealer .

I showed up to see a car i was told was there and car was in "service" Made a second appointment and car was not on the lot eventhough it was a short ride there and it clearly not cleaned or serviced. They quoted the 2010 toyota for 11,995 and eventhough suggested some flexibility at first they lost the sale by insisting to their adverstized price.