Honda Carland

Salesman was very helpful and willing to go the extra mile. We just couldn't make up our mind between Toyota and Honda.

I never had any contact with anyone but Francis Liggett and he was absolutely outstanding! He responded to any questions I had immediately and worked diligently to help me get the car bought. I had some concerns and to be quite honest if not for Francis working things out I would not have bought the car. Honda Carland needs to do whatever is necessary to keep Francis on the payroll. I have never enjoyed working with a car salesman until I bought this car from Francis. He was knowledgeable, informative, and response , not aggressive, pushy , or dishonest. He changed my opinion of a “ car salesman “ Can’t rate the dealership but Francis Liggett on a scale of 1 to 10 is a 20 ! Ten is not high enough!

Our salesman Chris was amazing! My Son is very happy with his first car! Honda Carland went above our expectations in getting this car ready for us. And spared no expense. Thank you! A+++ experience!!!

Nice overall

Excellent response, very professional sales force, positive experience all around and I'm happy with the car.

The car drove great but unfortunately it wasn't the Sport SE that I had wanted.

I contacted Honda Carland regarding 2022 Civic Si, manager called me back soon after and was eager to sell the car. Before going to the dealership I asked for out the door price, he quoted me $43k!!! What??? They charge $7.5k market adjustment + $2-3k in junk fees…how is $28k budget car now sells for Audi money…that is crazy!!! I understand that they have a choice to jack up the car price and I have a choice not to buy it from them. My point of writing this review is to expose the dealer greed…I hope that they will see the backlash and reconsider selling cars at MSRP or close to it.

Great Experience working with Richard, David, Tito & Cleo!!! They worked hard to meet my budget & to get the vehicle I wanted. This team made car buying easy!! I highly recommend Honda Carland

Great experience, they were helpful and willing to make the deal happen.

I had the worse encounter and experience. I’ve been car shopping for month and the process is stressful. I’ve been saving for a year so I want what I want. The first time I visited I spoke with a Chris. Who’s desk is upfront. He was aggressive and helpless. Acted like he was doing us the world lowering the car by 500 dollars. His statement we’re not consistent when we were negotiating so he must have been offended when we declined and left. Second time around he went with my mum whom on the way forgot her cellphone at home so used mine to call the dealership to tell them we coming tho we can just walk in. She’s old school lol Chris must have spoke with her. we arrived we were helped by a woman but upon looking up my number in the system she sent us back to Chris saying we were now his customer. I get the business but I was not comfortable with him. He was rude, aggressive, a typical heartless salesman. He approached me, laughed in my face openly. I was denied another sales guy

Test drive was long enough to really get to know this handling dream. Cutting a deal to my satisfaction was quite the experience as Rashan stood firmly on price while discussing one another’s lives finding common ground among diverse backgrounds. Striking the deal meant sitting with Cleo,the finance manager, to tie up all the loose ends and drive away satisfied. At each stage of my buying experience the cards were laid out while ultimately the bank dealt my hand. The folks at Honda Carland worked diligently and I appreciate that effort as well as my experience buying from them.

Good experience.

Great experience! Amir was professional and extremely helpful. Vehicle was ready to go for my appointment and we were in and out in very short order. They respected our time. And we left very satisfied.

She's a wonderful sales person

Horrible experience. I will say Katia and Doc were good. I bought a new Honda Clarity and there are in limited supply in Atlanta which is why I suffered through this experience. I will guarantee had i been purchasing an Accord or Civic I would have walked out and purchased elsewhere. I had pricing pre- negotiated before going. The only thing we had to deal with was the value of trade. Even with that it took over 4 hours to complete transaction. The finance person I dealt with was Elrico Williams and not only was he terrible he litterally tossed the papers on the table after I told him I was not financing with Honda. He tossed the documents on the table told me to sign and he would be back. I have a credit score of over 800 and had alternate financing arranged. He came to me with a rate of 4.9% for 60 months. I emailed and met with Kenny Kaplan the general manager. I made it clear i wanted nothing. I was just letting him know how I was treated.

A representative made immediate contact with me. The sales rep. was polite and professional. However, I did not make a purchase, nor did I visit the dealership for a test drive.

My experience with Carland was awesome. The staff did a fantastic job on getting me in and out very fast. Mr. Green and Mr. Walcott are super nice and friendly.

Todd was fine as a salesman. The reason I didn’t purchase the vehicle was because the vehicle had more dings on it than the pic shows. Which to me means a rough driver on the car.

Good experience. Prompt response and engagement.

Inquired about a truck. Got a prompt response even though dealership was closing in minutes. Aggressive as expected. But able to make a deal I was happy with.

The sales person has very poor customer service which made me buy from different dealer. The sales manager is good.

Quite pushy to get me to drive 2.5 hrs, but responses were quick and sales agent was more than willing to send info.

Very good call me 5 minutes after I email drop the price on the sport trac after 2 days we came to a deal drive it home

Excellent service.

Oscar was very professional and we managed to negotiate a good deal on my trade-in. Paperwork was done quickly so I drove out with my Ridgeline black edition. What convinced me to buy from them was the Lifetime warranty they offer on their vehicles. : )

Very well customer service.

Car was exactly as advertised, Oscar worked with me for a fair deal and I purchased the car. Honda Carland is reputable and easy to deal with. I’ll be back next time I’m in the market for a car.

Didn't buy there but they were friendly in their reply to my email.

Honda Carland responded immediately, made an appt to see the vehicle

good contact went with a different vehicle

good prompt response

Never responded to questions about the vehicle. The initial reaponse was a generic email telling me I should come in for assistance.

Even their prices are little high, the person explained due to additional warranty on power train. Good to have if you piece of mind and will cost around $1k outside. Would like to buy vehicle again from this dealer

I purchased this vehicle. sales person was professional and courteous.

Very good...salesman was not high pressure test drive was pleasant

Horrible customer service. Inquired about a vehicle and someone was quick to respond. Once they found out I was an internet shopper coming from a long distance to purchase they put me on the back burner to get back to me once they weren't busy with customers. Then days later JP called me back and i asked for a more detailed video, pictures, and specifics about the vehicle. He made it seem like it was a pain for him to get it and told me I should come test drive it and look at it. I explained to him once again I live out of state and he said he would get them for me. Days later he gets back ahold of me and says he's sent the pictures. I never received them. Then he said he emailed them. I never received them. So either JP doesn't know how to send pictures or video to someone or he was lieing. Either way, pretty pathetic. So I called the dealer back and requested to speak with someone else after JP couldn't do his job. This guy treated me the same way. I explained I live out of state and he said he couldn't really get me video or pictures like it was a waste of his time. He eventually said he would and never heard back from him. Watch yourself with this dealership. Shady, lieing, lazy salesman that can't do their job or know how to send pictures or videos. Salesman like these are what give car salesman a bad name.

Love Honda Carland. They were respectful and easy to talk to. However, when I go to buy a car, I want the deal today. I do not want them to call me later and change their minds. People drive long distances to purchase cars.

very friendly people

Good customer service but could not get the car I was looking.

Contacted me very quickly with price.

Experience was good. Not great. The used car office was a huge step down from the main showroom. Usually there is a difference but this one was significant. The sales guy was nice enough and the car is great. I was thankful to have CarGurus pricing information. It helped a ton. They met me at $500 off market value that CarGurus posted. The most annoying part was that there was an Allstate office set up in the dealership and they made us sit with their agent for a while. Total waste of time as I did not want to change my insurance from my current provider and the people working there were torturously slow! Other than that it was a pretty good experience. Nothing glamorous about it though, that's for sure!

Great dealership and experience- Amir and Jerome in particular were fantastic and made the buying process comfortable and easy- Jerome went out of his way to call me the day after I purchased my car and told me he got me a better interest rate- something he didn't have to do, but did. I highly recommend these guys to anyone looking to buy a car.

They really don't try and get u in a vehicle. They put u thru hoops. As if this is the only luxury vehicle they ever encountered on there lot. Or to draw ppl in.

Responded right away eager to help.

Dealer was friendly enough and communicated with me about everything via email, but I was very disappointed in the way the truck was represented...The ad gave the impression that it had 4 new tires, but it was only 2...and the bed had some significant sheet metal damage that wasn't disclosed...A 300+ mile trip for a total let-down...

Very good experience. The car was sold but there no pressure

Contacted very quick.

Dealer had about 10 Honda CRV's listed at $23,088 but when I called, none were available at that price. Felt like a bait and switch scheme to me.

Five stars!!!

Terrible customer service & horrible detailing services. I would NEVER buy there again!

The fact that I bought the car says it all

Great!

While we never went there, Greg was most attentive to our needs via email...we just found one closer.

Great experience. Oscar our sales guy was great. No pressure.

Excellent response. Friendly helpful staff.

Love the car, great experience at the dealership.

Good experience with lots of follow up.

Very responsive

Very helpful and good followup.

Awesome follow up low pressure. Car sold before I could act

Pam Biggs was excellent sales person to deal with!

I was looking for a car online. The dealer responded immediately!

I actually purchased a 2012 and had an exceptional experience!

They worked to make a deal but were one of those eliminated out of 25. It was a pleasure to speak with the sales staff. Good experience.

They agreed to a price over the phone, and then in person. But when you go out to pick the exact car, color, etc. they do not happen to have ANY cars without additional packages added. $$$ So they have you hooked on a particular car, excited about the deal they have "agreed to", but "unfortunately" they have to charge you for what they have added. HONDA CARLAND ADDED pinstripes, splash guards, trunk tray and paint sealer to EVERY Civic, and always do. Then they "unfortunately" charged you for things you don't want or need. In additon, their dealer doc fees are $200 more than Milton Martin, and they refused to match the other dealer's fee. They are out to take advantage of you!! I was warned about their add ons.. now I pass that warning to you. BEWARE

Great salesperson- ask for David Smith

Would not provide photos of car. Only wanted to discuss car at dealership. Expalined that they could not take less for car and 7 days later it is listed at my offer price.

One of the worst dealerships I have ever known. They try to gouge customers, and particularly treat women as though they have no brains. Twice I tried. Twice they failed. I bought elsewhere!

Car fax was not offered and they did not tell the whole truth when asked about accidents also did not get paper work for 21 days.