Hilton Head BMW

Never responded to any of my inquires tontheir automated introduction email. Car was sold from under me. Total wast of time contacting them.

Really amazing experience with Isaaca! She’s amazing, knowledgeable, and authentic! I would definitely recommend shopping with her.

Some struggles but the general manager is always great. Reeve to feedback and customer focused. Would recommend this dealership to anyone

Communication was poor throughout the process. I was contacted by 3 different people regarding the vehicle. One simply stated they were from BMW and to call them. After hours of waiting for a price, I complained to the general manager about a salesperson demanding proof of insurance before they would reveal the out the door cost. I immediately received the information. The website info and vehicle were nice. This was all that I needed from the beginning and would have sealed the deal but was retaliated against a short while later from a salesperson with a text from their personal line for my perceived rudeness of requesting vehicle details.

3 different people emailed me from Hilton Head BMW. None of them answered my questions in my email. The Sales agent emailed me back a week or so later saying she noticed I didn’t have my phone number listed. Yes she still didn’t answer my questions in my original email. Now the car is at another BMW which I assume is owned by the same group with a higher sale price. So the car has more miles and higher price.

I had a great experience I would definitely recommend them

I drove from Charleston to buy a BMW here because the price was cheaper in Hilton Head for the car I was looking for. The person that sold me the vehicle was named Roger. When it came to doing paperwork he made it as seamless and quick as possible - he was great. The entire sales team was friendly, welcoming, and kind. I would recommend Hilton Head BMW to others if they are looking to purchase a BMW.

Received a call from Alicia who was very professional and courteous ... the BMW Z4 had been sold, she did bring to my attention to another that was available but it was not a color I was interested in.

They listened to my concerns and addressed/resolved them. Very fair and friendly. Thanks to Dominick, Roger, and Paul!

The dealership has been working closely with me on the vehicle I am looking at…Communication has been good and information that I needed has been provided to help me make a decision if this is the vehicle for me…

I was told the car was available through email and text. Then scheduled appointment for the same day. I drove an hour and 20 mins from Georgia. When I got there to the car was not available due to mechanical issue. Which I can understand. Then a day later I receive another email stating the car was no longer available and had been sold. Make it make sense.

Outstanding dealership and the people their treated me like family which made my purchase more pleasant.

Make sure you go see Chuck great Experience

Chuck reached out and made the buying process extremely easy. I could not be happier with my purchase and the service I received.

One of the best car buying experiences ever. What a great group of people. I'd highly recommend to anyone!!

Excellent dealer

Tim Lawrence answered all of my questions and patiently guided me through this purchase. He is a man of integrity and made this process easy. Hilton Head BMW can be trusted and their service is impeccable. They have earned my sterling recommendation. This Sienna is a great vehicle and HHI BMW is a superb dealership.

They sold the car, but followed up!

I found and bought a great used Acura TLX. They have been vey flexible with my schedule and made sure I finally bought the exact car I wanted. Everyone in the place was professional, friendly and knowledgeable. Good people.

Cathy was great

Outstanding service throughout the entire process. Enjoying the Lincoln MKX!

Didn't wind up buying the car but they were very attentive and helpful.

Awesome experience

She was very helpful but my but my heart is set on 2014 Mercedes e350 coupe with sport and AMG package but I'm not totally against e350 sport 4matic again Hilton Head dealer was very helpful i'm glade to busy with if they can find what i want

Quick response and very helpful. See

Quick n triendly

After responding to them with questions on the car they have not contacted me. Very unprofessional!

Great, highly recommended

Great communication, sent walk around video of car, negotiated in faith, and I made the purchase! Experience couldn't have been better especially since I am an out of state buyer and the sales people were my eyes.

Great experience from the call center, the sales person and finance. I was in and out in 90 mins.

Dealership was very courteous and professional. Treated me with respect and was very helpful in all aspects of the car purchase.

very informative

At first we got there and the car was out for a test drive because they didn’t get the email from their call center that we had an appt to test drive the car. We drove 2 hours and if the person test driving the car decided to buy then we would’ve drove 2 hours for nothing. Outside of that mix up, the staff was very nice and remorseful for the mix up.

The staff of HHBMW was very kind and helpful to my response unfortunately the vehicle I was trying to buy someone beat me to it. But I would recommend this dealership if they had what I was looking for I would buy today..

They did not take the time nor answer any of my questions about the car listed. Generic Unwanted sales emails were received.

Great

Initially, dealer was interested in negotiations, but then it wouldn't even reply to my offer. It ended up selling the car to someone else

Courteous and professional

I was interested in this car. Spoke with Mark whom put me off on another salesman. I’m 3 hours away. I talk with the dealer ask if there was a hold payment that I could give him until I arrived the next morning. He told me they didn’t take holds for preowned . He said tell me when you coming and I will hold it for you. I said I will be there when you open in the morning. He said okay. My bank already had my paperwork written up. I was stopping by to sign those papers pick up the check and head to Bluffton. I’m leaving the bank and on the road @8:56 the salesman called me and said the was sold!

Provided all the information requested. The car sold quickly before having a chance to make an offer.

Responded quickly

I found the car I was looking for on CarGurus and drove 2 hours to check it out. I fell in love with the car and purchased it. I can't say enough about everyone at Hilton Head BMW. They were all very helpful and professional!!

After initially contacting dealer, online, i received two responses. one from a salesman and one from a manager, indicating that i should contact them with any questions regarding the vehicle i was interested in. I replied to both, indicating i would like more information. Neither replied.

I spoke to someone on the phone and told them I was interested in seeing the Jeep. I then showed up fifteen minutes after the phone conversation and no one assisted me and my wife. I walked around the lot and found the Jeep tucked in the furthest corner of the lot. The vehicle was extremely dirty inside and out and the windshield had writing saying the Jeep was not for sale. I then left the dealership. This Jeep is very overpriced for the condition it is in.

The sales team contacted me were really super nice, i have made plans to go look at the jeep wrangler this week

All good

The service was excellent, and the feedback response,quick over all I was very pleased. The sales person. Was very polite and helpful.

Heard back after initial request, received additional email regarding logistics to where car was located and they would further explain, asked them to call me at their convenience - Never heard back

very polite!

They called within 10 min of my request. Very courteous and asked if I had questions. They emailed all the information and photos of the vehicle.

Hilton Head BMW contacted me right away (and by the method I requested) and I ended up buying the car the next day. Great service and friendly people made this a wonderful buying experience.

Exceptional

A bit of a let down, I asked prior to going down there if the car had navigation and was told yes it did. When I get there it turns out it doesn't.

Received an answer to my inquiry very quickly!

Didn't like car, but Mr Herron is a true sales professional and would be great to work with throughout car buying process

Great experience. Had me in and out in less than 2 hours. Amazing customer service!

Jerry is awesome

They were very quick getting in touch with me and even though I didn't purchase the vehicle they had, I would deal with them again in the future.

No pressure car buying experience. The team was great!

Nick was very responsive, knowledgeable, and sincere.

Very satisfied with this dealer

Great customer service, quick response time.

Stephanie was very helpful and didn’t waste any time taking me for a test drive. very courteous and professional

Good conversation about a vehicle that I am interested in seeing and test driving.

This was the quickest and easiest car I've ever purchased no hassle no problem

Didn't make it in time before the vehicle sold but dealership was very helpful and stayed in contact with me. Also sent over alot of info on the vehicle.

Dealer was straightforward and honest in revealing this vehicle needed over 12k in repairs to be 100%

I contacted the dealer via email about a trade in value for my car and the cost of this vehicle. The showroom salesman called me and was rude and spoke to me disrespectfully. He gave me my trade in value and the cost of the vehicle. I asked if that was the lowest price he could give me. He then gave me a lecture about selling cars online and how that is the absolute lowest they can go. I told him i needed time to think about it and to look over my finances. I emailed him later with questions and a counter offer. He never responded. He has never contacted me again. This dealership is 3 hours from me. I was willing to drive that distance because I really wanted the car. The online salesperson was nice and helpful, however.

Excellent salesperson

I arrived early and initially had a great feeling as Nick was working the lot. He welcomed me and seemed like a cool guy. I was then handed off to Charles whom I had online correspondence with. We test drove vehicle and all was well. I was going to look at about 4 other Jags but after 30 minutes I dropped all others and went back as this was the vehicle for me. I was headed for purchase. There was a moment that soured everything when the finance guy tossed my papers on the desk after I declined any of the up-sells he had. The addition of GAP insurance and an extended warranty were not necessary in my mind. This changed the tone on everything. The deal they came back with was a little higher due to something I initially overlooked (miscalculation on my part). That really didn't deter me but the rudeness of the finance guy just kept replaying in my head. Throwing the papers down was really a no go. I left the car I wanted and took my money to my 2nd choice.

Good

Very responsive staff.

Excellent experience with Jerry Mitchell our Sales Rep, Zachary Lloyd the BMW Genius (really knew his stuff), and Bob Despres, Finance Director. Each one was excellent and knew there stuff. They each made us feel very welcome and made the process very smooth. We will definitely recommend HHBMW to our friends in Jacksonville and will use again in the future.

After an email and a phone call, I took the next day off work to travel 2 hours to look at this Jeep. Around 11:30 that morning a sales representative sends me a copy of the car fax (wasn’t made available free prior) in order to make sure I knew what I was driving down to see. After reviewing the car fax I did not make the trip. Replied to sales representative who wasn’t very concerned regarding my disappointment in the way this was handled. I lost a days pay for a trip I did not make.

Prompt response

Dealership is not willing to negotiate, car said it was inspected by the dealership according to their checklist which failed to mention it had to dry rotted tires

Someone called me

William Goure was fantastic—-he obviously knows BMWs thoroughly, very informative about all aspects of this vehicle. He met me on time and stayed with me throughout. He arranged for my truck to be driven back to Charleston the next day.

I was contacted quickly and offered plenty of information. I decided to go somewhere else just because there was a vehicle at a price that made it a no brainer to get. Otherwise I would’ve stayed and bought from them. Thanks!

The dealership was awesome, I bought a vehicle the same day I went to view the it. Thanks Chuck!

Sydney was amazing. Be professional.

Responded quickly.

First class dealership wit a first class salesman, they were very helpful n I definitely will be doing business with them

Very nice experience. Chuck Decarlo was great!

They called to find out if I received any help and was I satisfied with the help. Very kind and attentive to my needs. Thank you!

A true blue honest salesman...had my best interest at heart...gave me excellent advise...did not buy a car...salesman advised I keep car I owned...most unusual l man...will always go back to HHBMW

When I heard from them the car was sold But the next day got very nice call from mgmt and he adv will look for a car for me and advise

I bought the car...it was nice and I am happy.

They answer fast they were helpful. I did purchase from other place

A quickly response although I'm evaluating different alternatives at the present I may get back to you

Absolutely fantastic dealership. They made the process simple and welcoming. Has to be one of the best experiences I have ever had buying a car. Would recommend them to anyone.

So, after much back and forth with this dealership I finally set up an appointment to test drive this vehicle today (11/21/17). I drove up to HH from Savannah, GA and when I got there they could not start the vehicle, this is after calling me yesterday and this AM to state, quite clearly, that everything checked out with their service dept. Typical used car salesman tomfoolery. (I originally used two letters to describe this behavior but...)

They returned my call immediately. I visited the dealership that day and bought the car two days later. They gave VIP treatment throughout the entire process - and importantly, the process was pressure free.

Hilton Head BMW is a good dealer who response any one ASAP.

made fast contact. very helpful

in August of 2017 I responded to Hilton Head BMW's on-line ad for their 2014 BMW Z4. I was contacted by one of their salesman and made a very reasonable offer. To date I have not heard back from the dealership via phone call or email in regards to my offer or continued interest in the car. I hope this dealerships lack of respect to a potential customer is not reflective of other BMW dealership.

Michelle was fantastic. She kept me up to date with everything and went above and beyond. Unfortunately I chose another location due to pricing and warranty.

Very helpful

Stephanie Sulivan was extremely professional and helpful! I recommend her and Hilton Head BMW to anyone looking for a new or used car.

Great deal, great service!!

Dealer was very helpful and professional.

Great .

I ended up getting a different car at this dealership. I just love my car and the staff there is top notch! Highly recommended! -Happy Maryland Customer

Excellent

Very nice and knowledgable salesman without the usual pressure tactics. Enjoyed the buying process with them very much!

BOught the car, dealer was great made it easy and painless. Tom Michaelopulos is the sales guy ask for him

Immediate response to email with email and phone call. Manager and sales person both called. Gave detailed info about the vehicle. Wasn't ready to buy, but great experience with the dealership. Highly recommend.

Great Customer Service.

Great experience, bought the car right away!

Made contact, at the time wasn't ready to purchase

The sales agent said the car had sold.

I received an alert on car gurus about a pre-owned vehicle at this dealership. I responded immediately. I received an email from 2 different people at this dealership. I called them next day, left voice mails, no return calls were received by me. I called again the next day and got his voice mail again. I called again and asked the person that answered the phone about the vehicle and she told me it was sold. Disappointed, several days later I got another email from a man at the dealership about the vehicle and I told him I was informed the vehicle was sold. He emailed me back saying it was still there and I replied that I would like to see the spec sheet on the vehicle and could he tell me the current cost and the car fax. After this exchange taking place over a course of minutes, hours later I re emailed him because I got no reply and then 30 minutes later he emailed me and said, "this car is on a truck going to a dealership in Oklahoma unless you agree to buy it right now for 33900". If this is the way that you would like to purchase your next vehicle, by all means, this is the dealership for you. If, however, you envision a much nicer and friendlier buying experience, then you need to run as far away from this dealership as possible.

Great communication from dealer and great people to work with.... Thanks for the Great experience!

Great, dealership to deal with. The Jaguar was exactly as expected. Michael picked us up at the airport and Tom the Mgr met us at the front door.

Love them

Nothing to it they contacted us twice we were unable to go look at the car

The dealer was very honest and up front about the vehicle. The whole buying experience was pleasant, albeit a bit long (it was the end of the month with a higher volume of sales at the time). This dealer has the best deals in the state if not the South East for BMWs.

Quick response. Knowledgeable about vehicle.

Described details of the vehicle and accessories. Asked me to call to schedule an appointment to test drive the vehicle.

Good dealer. had the car I was looking for in the inventory. Better dealer than others on the market. Not pushy.

Great!

They got in contact with me right away and provided precise information on what I needed to know. Great service.

Arrived to dealership car was sold!

Excellent customer service.

I had a very pleasant experience with Zack and the sales manager. If you're looking for exceptional service and honesty ,its here. Transparency and top notch service > I highly recommend . Ask for Zack

Responded promptly

wonderful and honest feedback

Great Dealer! Good people and very professional individuals to work with. I had a great deal!!

They contacted me and followed up, but I purchased a car elsewhere.

Will, Stephanie and the used car manager were EXCELLENT!!

prompt response and great follow up

They had a nice used truck that they knew was over priced and because the mileage was low the wholesale kelly blue book was $11,370 was asking $21,000 reduced to $16,500 they knew the car was overpriced $5,000 on a 2004 was not right and I think I was taken advantage of me I will not ever go back to a dishonest dealer to make an quick buck at my expense and I will tell my buddies and business associates not to go there they need to be held accountable for their dishonesty even though this was my responsibility they knew they were taking advantage of me and in the long run this will cost them don't shop there go to an honest dealer I hope Hilton head people will purchase cars else where

Good

Very helpful, hope they have more cars