Hiley Hyundai of Burleson

We would give 5 stars because the salesman Ron was friendly and helpful and the finance guy Roy was nice and easy to talk to. But we are only giving 2 stars because the price of the vehicle advertised is not what was put on our sales contract. There was a $2000 price difference. We contacted Ron about it and he told us Roy would contact us but we have not received response.

It was Memorial Day weekend, and they were the last to call. Everyone that I contacted call me. I really appreciated that.

Very quick and professional response and follow up

Good followup.

I LOVE my new car

The sales staff was AMAZINGLY helpful. I HIGHLY recommend this dealership

Quick response to communication. Had vehicle pulled up and ready to view on our arrival . Purchased the vehicle

Responded and got me approved

Hiley was a pleasure to deal with. Highly recommend. Our sales person, Rachel, was awesome. Very thorough!

Very responsive

They are very nice!

They are friendly people.! Go buy a vehicle from them.

Robert was very helpful and friendly. I was very satisfied with the whole experience.

Savanna was great

Robert and Greg were so great to work with and made the purchasing process very easy! We are 2 hours away so wanted to get as many details as we could before making the trip and they were happy to help.

Worked deal out over the phone a d had car ready when we got there.

Very friendly and helpful. The whole buying process was quick and smooth.

Asked for a deal sheet multiple time and got told no. Took a day off to come get the truck from 3 hours away and they sold the truck out from under me. Buyer beware!!!

Very open an honest about pricing which means a lot. I did not feel pressured to "buy now" as much as some other Hyundai locations.

Worked with Neal. He was great up front and very honest. Would buy from again.

Experience went well. Neal Hancock was friendly and efficient. I would recommend to a family member.

We have been talking via phone and text. They are professionals and have been very thorough in their dealings with me. We continue to stay in contact as we search for the right deal on an Avalon.

The Cadillac SRX we went to the dealership to see was listed on CarGurus was listed for $18,244. When we told them we had a trade -in and presented with a deal, the starting price was about a $1000.00 higher than the CarGurus advertised price. We got the car dealer run around from Randy, the manager, about how he could honor that price, but he couldn’t give us as much for our vehicle. (2008 Lexus 350RX). Basically an insult to our intelligence. He also stated to us that all his “pre- owned” cars were checked out to be operational and all safety features are working. However, the touch screen computer screen was inoperable. How thorough was that inspection? We decided to walk away, feeling that we were lied to and disrespected by the dealership.

Great

Quick response, nice folks. They didn’t get five stars because I was only able to evaluate the very early sales process. The vehicle was sold to someone else early on.

Good experience overall. The dealer had the listed car clean and ready. No overly pushy sales pressure.

Great salesman, great price, thank you.

Dry helpful and followed up on my questions.

This is a great dealership!! We were contacted by email when looking for a Hyundai Elantra GT. We didn't make it down to the dealership till Saturday and the car we were interested in had been sold. But with Arthur's help we left in a GT that was a step up from the original one. Great car, great price and amazing service. They blew away all the other dealerships we had gone to...I would highly recommend Hiley Hyundai for your next car purchase.

They were very Professional and courteous in reaching out to obtain my trust and business,I look forward to doing business with them really soon.

Awesome dealership! Drove almost 5 hours and was in and out super quick. Definitely worth the drive.

Personal. Informative honrst

Good

Highly recommend this dealership. Jenny made whole process a breeze and she was super helpful, would definitley buy another vehicle from them

They said nothing about the truck I inquired about and just sent me other more expensive trucks to look at....not happy.

They were very helpful

Great response time.

Deceptive pricing scheme - dealer adds compulsory $1,767 safety and appearance package to every vehicle and never mentions it online. The safety and appearance package includes lifetime tinted windows, wheel locks, pinstripes, nitrogen in the tires, paint protection, and your 1st oil change free (~$250 worth of stuff, if you even want it). As a result all their vehicles listed online have artificially low advertised pricing.

Teresa in internet sales got in touch with soon after my inquiry, she is very pleasant to speak with and answered all of my questions.

Working with them now and they are doing an amazing job.

Excellent selection with a great price. No pushy salesman. Above excellence services.

Contacted me a couple of times.

Emailed an inquiry about a car for sale and they responded immediately

Very good experience staff very helpful would buy from them again

Good

Called the dealership and told them I was coming to look at the truck I was interested in, they said they'd have the keys waiting. When I arrived 30 minutes later, they advised truck unavailable due to in shop for fuel pump

good experience

Courteous

Never made it to negotiations, torn seat and steering wheel needed to be fixed before I'd consider the price they were asking.

Contacted immediately, truck was sold before I got a chance to see it.

Randy went above and beyond to help me out. Patient and responsive to all my questions

Pleasant and friendly.

Dealer did an awesome job reaching out to me and including other vehicles that I may be interested in.

hiley did not honor their own price on GURUS.... and the vehicle with that VIN was on the lot... I do not recommend Hiley...

The initial point of contact closed the door in my wife’s face. Later Randy could not find the keys to car after I had reached out earlier to let him know I was heading their way to look at their vehicle. Vehicle had musty “wet dog” smell to it and sand/leaves under spare tire that looked brand new. When I voiced my concerns with Randy, he took offense and became defensive. I got irritated with Randy with all that had gone wrong with this visit. I will not buy a vehicle with Hiley.

This dealer tried to screw me out of a paid for truck wanted me to put down an extra $5,000 when they giving me $18,000 for my truck. Dan trying to sell me a truck that I didn't ask for with the same amount of miles on the truck that I'm asking for. very poor customer service. And tried to boost the sales tax rate up to 20.2% when is only 6.25% in the state of Texas. And I thought I talked to another dealership they told me that dealership was trying to rip me off because I shouldn't have to put nothing down with the credit score I had because the trade-in was the same thing as cash

Excelent. Quick response and they really want to work with...

Very helpful. Thanks

They called with in hours,good job!!!!

Responded quickly

The people at the dealership, especially Randy Leyva, were very helpful. They were honest and fair. I would not hesitate to send someone their way.

Responded in a timely manner.

I got the car I wanted! Thank you!

Responded quickly

My salesman was the absolute best. Got me into the car I wanted and was so nice, and patient. There are a couple things about the overall dealership, the fact that you don't fill up a used car is ridiculous. I'm making a purchase just like someone buying used and the fact that I'm treated differently is horrible. I loved my salesman but that almost made me go somewhere else. Every other place I have ever been or my family has been makes sure the customer is happy and treating me different because I was buying a car with 9000 miles (almost brand new) is not right. I left there with less than half a tank and live an hour away I had to fill up that night, I am very disappointed and will not recommend hiley Hyundai if someone is looking for a car.

My experience with this dealership was TERRIBLE. I went an looked at a Mini Cooper and decided to purchase, they told me they would put it in the back until the following Monday when I was suppose to get it. When I called to tell them I had finished the paper work they had told me they sold it to someone for 8,000 cash. They had told me it was in the back and it would not be touched and it was. I had even offered a credit card number to hold it and they said that they didn't need it, it would be in the back. I do not recommend doing business with this dealership, all they want is money and they do not care what deals/promises they have made to get it. Could not have been worse service.

They called & email me. Set me an appointment but didn't have a way there. Love that car and the guys there!!! Thanks for being so nice. Wish they would GIVE ne the car for a tax write off! LOL

This dealership had a number of salesmen texting me when I made an inquiry regarding a vehicle and none of them even knew what the car was selling for online. All were higher than online. Anyway, all trying to make a deal and none were able to get it done and it was total confusion.

Very good response time.

Great customer service.

I got a quick response, but decided to buy new and did. Thank you

When we arrived the next day vehicle had been sold the night before and we were not told that until we arrived. Had talked to salesman and told him on our way but not told it was sold so drove 2 hrs to find out.

Salesman was Coleman Johns. He was very nice and worked very hard on finding a vehicle we wanted. We found the vehicle elsewhere, however.

I drove out to see the car and was told after 20 minutes of them looking for it that it was in the shop. But I called before going and was told it was going to be at the front waiting for me to see and test drive. This was an absolute waste of time. They never called me back , after the car got back.

I was contacted by 7 different associates late at night and early in the morning over multiple days. They continued to pester me for a week. To add to that, they really didn't seem to care about a sale. Go elsewhere. Trust me. They will never earn my business

Very polite and helpful.

Fast response and very helpful

Good timely response and very curious. I would like to deal with them in future

Drove over to find out the car had body damage...waste of time.

Contacted immediately.Salesperson very professional.Chose another car.

Amazing with contacting and responding! Up Front with information.

Sr. Sales guy followed up. I want factory nav. Car didn't have it. Sales guy offered to put aftermarket in. Won't work with steering wheel controls or sync with my phone.

Absolutely wouldn't negotiate on price of used Tahoe. Acted uninterested in even trying to get numbers where they needed to be to make a sell. I went somewhere else and was much more pleased.

Great, honest dealership. Will definitely do business with them at some point in the future

Very smooth transaction!!!!

Good service