Hi Lo Auto Sales

They like to take care of their customers which is good

Car that was advertised was not available because the vehicle didn't pass inspection (According to salesman). Dealer just tried to up sell me another vehicle out of my budget instead.

They replied told me that a car they listed for sale did not pass their internal inspection process? I call bs because why would you list a car that you don’t want to sell?

This dealer was very helpful, responded promptly to my inquiries, and offered follow up assistance.

The vehicle wasn't the 1 I wanted, and the sales person wasn't pushing to make the sale they asked me what I wanted exactly and said they would try their best to get me the vehicle I wanted. Very professional

They are all about customer service

Good

I did not purchase a vehicle from this dealership however they could not of been anymore helpful. If they had the vehicle I was looking for I would have been comfortable in knowing that they would have done their best to give me the best deal

Nice to talk to

Very responsive and helpful

Daquan was amazing and very professional

Gentlemen went out his way to look at other options that would fit my budget.

Very helpful and professional salesman, car sold before I could get there

Great company answered my questions and they were very nice.

Experience was great, they helped me get the vehicle I wanted in no time, I will definitely go there again to purchase another vehicle, the staff was AWESOME!!

I told them I wanted the car. They sold it the next day. The manager could use some customer service training

Seem to be Great with contacts. Haven't visited yet due to MY circumstances.

Very helpful and kind, however, I feel a lot of time was wasted because they didn’t tell us a price until the very end and the price ended up being too high. Not sure if that was necessarily their fault, but would’ve been nice to know sooner so that we didn’t waste our time looking at a car I couldn’t afford.

Very nice young men that helped me

Great customer service

Very friendly and customer service oriented. Didn’t feel rushed or annoyed. Almost felt guilty for not buying the car but it was missing a feature I really wanted and I misread the description. Dylan was a really good salesperson

They contacted me a lot by phone, and left lots of voicemails. Which could have been good if I stayed interested. There prices were meh, just like all used cars at the time, so I ended up buying a new car from somewhere else but they seemed friendly.

Mike was great to work with. Even though he had other clients when we showed up later than expected, my wife and I never felt ignored or pressured and he answered all of our questions. He has a good disposition and left us with a positive car buying experience. It was worth the two and a half hour drive.

Very fast and helpful

for a first time car buyer the tried to make my experience as easy as possible

Brandon was great at HiLo. Very helpful and informative and did not make me feel pressured into buying.

Ended up going with a more local dealership. Not through any fault of HiLo. Was a personal decision based on my situation. But my dealings over the phone were very fluid, their officer is very nice and helpful. Reached out a few times trying to accommodate my issues and expressed interest in helping me. Very pleased with my initial experience.

Cameron is fantastic to work with.

If you want excellent service and a fair price then HiLo Auto sales is the dealership you should visit. We are very pleased with the purchase of our PT Cruiser. Katie Spessard was our sales consultant at Hilo. She was great - professional, knowledgeable and personable! Katie kept us advised as to the status of the car, when it would inspected, availability, ready for viewing, etc. She made the process of purchasing our car very easy and hassle-free. Definitely contact Katie. Spessard when you're ready to begin the search for your new/used car.

Excellent customer service and friendly staff. Very helpful and respectful. Would recommend to friends and family.

Salesman responded quickly to set up an appt and test drive.

I wasn’t able to purchase the vehicle. The dealer called the next day and I appreciated the call.

Salesman (Cole) was very professional, patient, and helpful. We were pleased with our visit.

Desia helped me purchase this vehicle. I had no issues and the price and process was pretty simple.

Good

went to view the car and was gone to get cleaned , gave documentation to start the process and 3-4 days passed without any contact from them...decided not to move forward. didnt seems like they were interested in selling the car I inquired about, started telling about other cars on the lot,more expensive cars

Good experiencia

Great experience truck bought was as described easy financing Mike the salesman was great and has reached out to see how vehicle is operating everything great a great experience

Spoke to a salesman on the phone and he answered all questions I had about the vehicle. My main criteria was a clean vehicle with no rust and he assured me it was clean. I drove 4 hours to see the vehicle and there was clearly rust on both wheel wells! My wife and I were very disappointed for a wasted trip. Can’t believe they would ask almost $40k for a rusty vehicle!

The price listed for this vehicle is misleading. In addition to taxes and title fees (which are expected) this dealership adds $995 as a fee for “reconditioning” and to pay for the 6-month, 6,000 mile warranty. The car I was looking to purchase was a 2019 with under 20k miles so it was still covered by the Honda bumber-to-bumper warranty. I didn’t need the additional warranty but the dealership was unwilling to negotiate.

Great first time experience at Hi Lo. Desia was our salesman and did a great job with giving us space to test drive and discuss. My husband and I even took lunch to think and just talk about what we were thinking and came back without any interruptions from dealership. Not a pushy dealership by any means, which is a great feeling. Time allotment per each customer could be worked on, but I understand sometimes that can be difficult when there’s alot of potential customers.

Very prompt and answered all questions.

I had a very good vehicle buying experience with Hilo Auto Sales. I worked with Katie, she was very professional and worked with me to get a great pre-owned vehicle at a price I was comfortable with. I would highly recommend them to anyone looking for a good pre-owned vehicle at a good price.

Very professional

The salesman (Cameron) contacted me right away and answered all my many e mails regarding questions about the car and additional fees. He even did a FaceTime video walk around since I was shopping and buying online. He also referred me to a shipping company who contacted me right away with a no obligation quote on shipping the vehicle. I'm sure we could have come to a deal on the car but I decided to purchase a similar one closer to me that I could actually see in person and pick up. Thanks, Cameron, for all you did.

Team from Hi Low Auto Sales was very responsive! This just turned out not to have the equipment I was looking for but would have been very happy to deal with them otherwise.

Was contacted quickly and courteously. Very informative and helpful. Would recommend to anyone looking for a good used vehicle.

Car didn't pass there final inspection so they were going to whole sale the car very honest.

Outstanding service! I purchased.

Dealership was helpful and stayed in contact with me

It was really good! The dealer specially comen helps a lot, and I finally got my first financed car. The cars they have are in really good condition and also good price

Communication was good, vehicle was vastly different in person than it was shown to be online, lots of body damage that was hidden in the pictures. Even now they added pictures of a different truck into this listing (different color truck). Buyer beware.

The dealer was very helpful in assistant me with my daughter looking for a truck for her

Very Helpful. They went out of their way to get me information on the car. Even though I did not purchase the vehicle, there was only a genuine desire to help me find something Iiked as opposed to just pressuring to put me in something else that day.

Good.

Going to get this car I hope they are open they work hard for you hope they can get credit through trying to rebuild it

Great

Salesmen were so kind and helped give lots of info on their cars!

They response back ASAP and was very chill and friendly. Cole was super nice and friendly. I didn't buy a car here because I'm from another state but if they were in my state I would definitely buy a car from them.

Very helpful

Pleasure to work with.

Pleasant conversational tone of voice. Wanted to know exact details of what i was actually looking for in a vehicle. Welcomed me to come in and test drive any vehicle.

My car buying experience with Desia was fantastic. She was knowledgeable and patient as we went through the whole process.

We scheduled an appointment to go and see a Toyota Sienna that was on sale. Mike was very friendly and showed us the car. I drove it and liked how smooth the car was. We checked the car and noticed the the interior and it was poorly cleaned and detailed. There were a lot of stains and scratches on the inside. On the outside, there were also a lot of scratches. I saw how they tried to fix the damaged left by the last accident. I asked to check the car's history and Mike showed us the Experian paperwork. I noticed that the description given online was not accurate as the Experian report said that the car was A Lease car and not a private owner. The car also had a recall from 2016 that was not fixed. Since I likes the car, I decided to make an offer anyways. Mike went back and forth talking to his general manager about our offer and to be fair, the car was listed at $16,999 and our last offer was $16,500. Well the manager said a big NO to any offer that he was given. We decided to move o

A very smooth process,done with smiles plus they carry you along. The car was as described. It was clean and ready fro a test drive. Customer service was excellent. I will recommend them anytime.

Got right back to me. We did not go out to dealership so I cannot speak to that.

They responded promptly.

After numerous attempts to look at the two different vehicles, I finally had a appointment set up at one of their dealerships. Upon arrival, nobody seem to know what was going on. Then I find out that one of the cars was sold already, and the other one went to auction. Drove almost an hour for nothing.

Sold the I wanted said they would hold it

They were very helpful even tho I didn't make a purchase

Great staff, great car.

My experience was good

No complaints for Hi Lo Autos. They took care of us very well and the price of the vehicle was great. Josh did a nice job and we are happy with our car.

Hi Lo Auto has great communication. Each time I emailed they got back to me right away. Their dealership is pleasant and the people are friendly.

Salesman was great the other side was unreasonable on trade in low ball. Wouldn’t budge on pricing and let well qualified buyer only needed to come off 5k to seal deal and walk out probably won’t go back.

Nice people to work with.

Not sure About them....inquired about a car and the Internet gatekeeper was tough to get around. Simply wanted to speak with sales person experienced with car and dealer, but gatekeeper wasn’t willing. Kept forcing me to commit to coming to their dealer. I finally gave up and said either I can speak with someone that can deal with me or not. Two days later the Internet person called again. I told them same thing. Finally another day later a sales person called. It took 6 days to speak with sales person. My impressions of the dealer is they are pushy and aggressive. Have to be able to deal same way in response.

Top Notch customer service. We friendly and easy to work with.

The vehicle was not as described. We were told the interior was in excellent shape but when we arrived the driver seat fabric was torn and it was stained all over. It hadn't been cleaned out and was full of leftover food and trash. We were also told the exterior was well cared for but the clear coat was peeling in multiple spots. The salesperson you speak to is not onsite and clearly had never seen the vehicle. I would not return to Hi Lo Auto Sales.

While I did hear from the dealer, they did not follow up with requested info.

Quick response, friendly and informative.

Ad was misleading. the truck was in a flood. Had to call to find out

First of all, the manager here told me outright that his listing price was higher than FMV because he did so many repairs. In short, despite telling me they did repairs and that everything "checked out", they would not tell me what repairs they did, nor would they let me do my own inspection. Went to test drive. Car seemed OK. Salesperson gave me car history report. I left, thought it over, and asked them to tell me more about the condition of things like engine belts, brakes, timing chain, valves/gaskets, because these are typical repairs and they didn't disclose these details when I was at the dealership. I requested that I be able to do an independent inspection so that I could know what I was dealing with. I did not hear a single word from this dealer for 2 weeks. NOTHING. I reached out twice. The first time got no answers. The second time I was told that they had reperformed their own inspection and that "everything checked out". IDK what you think, but IMHO, that information is less than informative and is worthless. I tried to explain to them that I never asked them to do that, that if they had just listened to what I was asking they would've saved me and them 2 weeks of wasted time and money. At this point I made it crystal clear that I wanted to do my own inspection with an independent mechanic. THEY WERE NOT WILLING TO HAVE ANYBODY OTHER THAN THEIR OWN MECHANIC LOOK AT THE CONDITION OF THE VEHICLE WHICH IS SHADDDDDYYYY. Their reasoning was that it was the end of the month and couldn't risk having the car off the lot. Ok, maybe that's valid if the inspection takes a couple days. Get this: it would take 3 hours from the vehicle leaving the lot to being back at the dealership. IMHO they were hiding something, so I quickly moved on. My main problem is that these people were atrocious communicators. They wouldn't take my phone calls seriously, because apparently it meant I wasn't a serious buyer. (I told them I would buy the car if I could do the inspection). But you know, can't take the risk? Ok sure. The salesperson told me to reach out and he would help after I test drove the car. I did. Multiple times, over a 2 week span. He responded one time via phone call, telling me it was his day off, he doesn't check email, that he would read it and get back to me. Yeah I guess that's fair. BUT. He didn't! So I called a week later, and was told by the manager that he would talk to the salesman. I never heard anything (surprise). So the next week I called again and was told they did some laundry list of things to assure me that the car was OK. They wouldn't tell me what they checked, the condition of anything, who did the inspection. They seemed to think this would quell my suspicions. Well, it didn't, it just pissed me off and made me more skeptical when they wouldn't let me get a second opinion. TLDR: They wasted my time, their time, and their money. THEIR LOSS!

Communication was very good, with this dealership. Provide details in a timely fashion. Very courteous.

Love the service!! Megan is awesome!! Very responsive and answered all my questions

Great salesman and owner. Really liked service. Unfortunately car just wasn’t right color for us.

Great

While we decided not to go with this vehicle because we realized we wanted an 8 seater, the dealer did follow up asking if we were interested in a crossover with 8 seats. So I'd say I had a good experience with this dealer.

Good

pleasent experience

was contacted they answered all my questions good service over the phone. ended up buying a 328i from here instead thank you

They contacted me and were very kind and courteous.

honest and said as is! so I left it at that. jack

Great group of people super helpful. Did what it took to get the deal done. They give 150% for there customers. Dylan, Craig and John were A+.

Car wasn't there Went to see car, it wasnt there. tried to up sell more expensive car. bait and switch.

Answered my calls and answered my questions honestly about the vehicle I was interested in.

Dealer was helpful and gave me a good deal on the vehicle.

Friendly sales staff.

Very pleased with the people at Hi Lo Auto. I arrived late in the evening, fifteen minutes before they closed, and still received very nice service. I was impressed with how clean and organized the service area looked. Left with the car that I came to look at.

It took them a couple of day to get back to me

Very helpful and responsive. Had an excellent experience with them. Would definitely recommend!

They are standup guys. Did whole transaction while out of town.

Bad experience I call them asking for a truck they put for sale say they have it drive 2hour when I get there they said they don't have the truck and try to sell another Auto mobile I never recommend this dealer.

They responded, but I decided to pass them by due to the stock photo and bad reviews about them.

.THE dealer respond back quick also he met my needs

They listed a car "For Sale" on the website that was sent to auction. In other words, they did not have the car on their lot.

Went to see the car, dealer siad it was there then called and said it was sent out to get some paint fixed and be back in a few hours after i drove 30 mins. Would not preapproval over the phone out of 12 other dealers this was the only one that would not just kept saying we will work it out just come in. i got the feeling they just want you to step on the lot so they can sell you a other car at a higher price. I never did go look at the car. Found it all to be in bad taste, pushy and it was $1500.00 higher with more miles then other dealers.

They list a vehicle on car gurus and I call and its not for sale because it hasn't been inspected yet. Why lie to the consumers and then try to upsale, pure garbage!!!

I scheduled an appointment to see the Sport Trac . When I got to the dealer the truck was at a different location and I had to wait 1 hr. Was not happy.

Took car home ,engine light came on, first few days noticed oil on driveway I took to mechanic to find out problemrear main engine seal gone bad,car come with 6mo 6000 m warranty, warranty refused coverage ,waiting on dealership,?

Since I live about 30 mi away, I called to see if the car was still available . It was and it would be ready for me and my wife to see in the afternoon. I told the Hi Lo man that I would be there around 2PM. When we arrived around 2PM, the car was not on the lot. Hi Lo told us: "it is being prepared, will be here in about 15min, ...but when I pressed him, it said it could be as much as 30min". My wife and I decided to go do some more shopping and came back after about 1.5 hr. The car was still not there. We left. Obviously, we could not trust anything they said.

Salesmen did respond went to see the vehicle,tried to sell me higher price car.