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Hi-Line Autohaus
About Us
Hi-Line Autohaus in Charlotte, NC, is proud to be an automotive leader in our area since 2002. Upon opening our doors, we have kept a firm commitment to our customer care as well as giving each and every person who enters our doors the most enjoyable and easiest purchasing experience possible. At Hi-Line Autohaus we have an experienced and committed sales staff with decades of experience in customer relations. For nearly twenty five years we have continued to strive for our customers to have the most straightforward and trouble-free sales experience when purchasing their vehicle.
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Closed Today (Sun)
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6411 E. Independence Blvd.
Charlotte, NC 28212
Our Amenities
- Sodas
- Bottled Water
- Coffee
- Customer Lounge area
Media
Service Info
Service Hours
Dealer Reviews
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After initially contacting them they informed me the car was sold, but didn’t pull the listing. They sent me info on a different car but never responded to my inquiry on the price.
Feb 7, 2026
Response from current dealership:
Rick, we want every customer to have a positive experience. Obviously we missed the mark in this case. We do appreciate you letting us know. Without feedback like yours we wouldn't improve or grow. We would welcome the possibility of making it right with you. If you would reach out to Phil Moore our General Manager at 704-532-9200 to discuss a resolution we would be thankful.
Jan 2, 2026
Great dealer
Oct 28, 2025
great experience with them
Oct 6, 2025
I give this place no stars - I contacted them that I was interested in the car and wanted
to make an appointment to go see it. Abby said ok and we communicated via phone,
email and text about a specific car that I was going to buy which was what my
appointment was for. We were communicating on a Sunday, which they are not open, so
the earliest I could've made the appointment was Monday which I did. Well after all this
back and forth the night before and the next day about how was excited about the car
that I was going to buy, she just nonchalantly TEXTED me (not call) that the car was
now unavailable and someone had walked into the dealer and bought it that day, right
before my appointment. Seriously? She didn't have the courtesy to allow me an
opportunity to buy it she just sold it from underneath me - talk about crappy customer
service. I was so mad but oh well, it was meant to be because I found a much better
deal at another area dealership and a much nicer car.
Oct 7, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re genuinely sorry to hear about your disappointment, and we appreciate the opportunity to clarify our policies and communication practices.
At Hi-Line Autohaus, we operate on a “No Hold / First Come, First Sold” policy. This approach ensures fairness to all customers and is especially important in today’s fast-moving market where inventory moves quickly. While we understand how frustrating it can be to miss out on a vehicle you were excited about, the sale was completed in person prior to your scheduled appointment, and unfort
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At Hi-Line Autohaus, we operate on a “No Hold / First Come, First Sold” policy. This approach ensures fairness to all customers and is especially important in today’s fast-moving market where inventory moves quickly. While we understand how frustrating it can be to miss out on a vehicle you were excited about, the sale was completed in person prior to your scheduled appointment, and unfort
Sep 20, 2025
Carl Fitzgibbon was amazing. I drove 2 hours one way to look at the suv and he was prepared with everything I needed. I spend less than an hour in the dealership and I was on my way home with my new 2024 Hummer EV SUV!! Never in my life has car buying been enjoyable until HiLine. I would recommend to everyone!!
Aug 25, 2025
Response from current dealership:
Thank you for the kind words! We're glad to hear you had a great experience working with Tony and Carl. At Hi Line, we strive to provide exceptional service, and it's always rewarding to hear when our team delivers. We truly appreciate your support and look forward to serving you again in the future!
Happy Motoring,
HiLine Autohaus Team
Happy Motoring,
HiLine Autohaus Team
Jul 8, 2025
Great people
Aug 25, 2025
Response from current dealership:
Jerry,
We are truly appreciative of you taking the time to offer a 5 star review. We'll do our best to deserve your business time and time again.
Happy Motoring,
HiLine Autohaus
We are truly appreciative of you taking the time to offer a 5 star review. We'll do our best to deserve your business time and time again.
Happy Motoring,
HiLine Autohaus
May 13, 2025
We gave them 3 hour notice of arrival. They said they would have the car ready. We arrived, they had done
NOTHING, the car would not start. The battery was dead. One hour and 15 mins of waiting time for that. We
test drove the car. It has SERIOUS PROBLEMS nearly causing an accident. Someone had previously test
drove the car, had the same problem with it, parked it, left the hazard lights on thus drained the battery. I
believe an employee knew about the problem and either said nothing or did nothing, thus wasting 7 hours of
my time from drive time to back home time. The salesman was unknowledgeable about the car looking up
features on Google as we drove the 5 mins circle. It was an absolute disaster. I left angry.
May 13, 2025
Response from current dealership:
Mr. Olson,
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your visit. Your feedback is taken very seriously, and it’s clear we fell far short of your expectations—and our own standards.
We understand how disappointing it must have been to arrive after giving advance notice, only to find the vehicle unprepared. The delay, along with the issues you experienced during the test drive, is unacceptable. We also regret that the information provided about the vehicle was insuffic
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Thank you for taking the time to share your recent experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your visit. Your feedback is taken very seriously, and it’s clear we fell far short of your expectations—and our own standards.
We understand how disappointing it must have been to arrive after giving advance notice, only to find the vehicle unprepared. The delay, along with the issues you experienced during the test drive, is unacceptable. We also regret that the information provided about the vehicle was insuffic
Apr 3, 2025
Response from current dealership:
Keith,
Thank you so much! We’re really glad to hear you had a great experience. We always strive to provide the best service, and your feedback means a lot to us. If you need anything else, don’t hesitate to reach out!
Happy Motoring,
HiLine Team
Thank you so much! We’re really glad to hear you had a great experience. We always strive to provide the best service, and your feedback means a lot to us. If you need anything else, don’t hesitate to reach out!
Happy Motoring,
HiLine Team
Best very very nice and the GM even called me
Maybe my next car can from them
They worked hard !
Apr 3, 2025
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that you had a positive experience, and it’s great to know that the GM personally reached out. We truly appreciate your consideration, and we’d be honored to assist you with your next car purchase. Our team works hard to provide excellent service, and your feedback means a lot to us. Please don’t hesitate to reach out if you have any questions or need assistance in the future!
Happy Motoring,
HiLine Team
Happy Motoring,
HiLine Team
Feb 28, 2025
Response from current dealership:
Thank you for your wonderful feedback! We're so glad to hear you had a great experience with us. We truly appreciate your business and look forward to serving you again in the future!
Happy Motoring,
HiLine Team
Happy Motoring,
HiLine Team
Nov 18, 2024
Rick contacted me immediately and answered all of my questions with zero pressure. I’m still in the research phase but considering Hiline heavily. They have some of the best prices around. I recommend this dealer to anyone looking for a nice used car.
Feb 27, 2025
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that Rick was able to assist you with your research and provide helpful, pressure-free information. We're proud of our competitive pricing and the quality of the cars we offer, and we're excited that you're considering Hiline. If you have any more questions as you continue your research, don’t hesitate to reach out. We're here to help every step of the way. Thanks again for the recommendation, and we hope to see you soon!
Happy Motoring,
HiLine Team
Happy Motoring,
HiLine Team
Nov 13, 2024
Very professional, thank you.
Feb 27, 2025
Response from current dealership:
Thank you so much for your kind words! We’re glad to hear you had a positive experience with us. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help
Happy Motoring,
HiLine Team
Happy Motoring,
HiLine Team
He called initially but once I was ready to go ahead with a purchase I had a horrible time getting him to respond. I felt like I was begging to buy a car from him.
Nov 12, 2024
Response from current dealership:
Thank you for your interest in one of our vehicles and the opportunity to earn your business. We apologize that we weren't more attentive to your needs. We strive to provide the best level of service to everyone of our clients. We utilize reputable banks and financial institutions to secure vehicle financing for our clients. Hence, they set the parameters and guidelines on a case-by-case basis. The alternative vehicle that would fit those parameters wasn't to your liking. We understand that you had your heart set on the specific BMW. Should your needs and priorities change, we'd be more than h
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Oct 2, 2024
Typical used car salesmen. Car was not ultimately as described in terms of condition. Didn’t appear to be cleaned very well prior to delivery. Dealership overall didn’t seem to understand how to process an out of state transaction so registration proved pretty difficult. And ultimately once final papers were signed, no one would respond to me and if they did they were incredibly rude. Would never do business with this dealership again.
Feb 27, 2025
Response from current dealership:
Thank you for sharing your feedback, and we sincerely apologize for your experience. We strive to ensure that every customer is satisfied with their purchase, and it’s clear we missed the mark in your case. We understand your concerns about the car's condition, the cleanliness, and the challenges with the out-of-state transaction process. We take these issues seriously and have addressed them internally to improve our service moving forward.
Regarding the lack of communication and the rude behavior you encountered, we deeply regret that and took the necessary steps to ensure our team
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Regarding the lack of communication and the rude behavior you encountered, we deeply regret that and took the necessary steps to ensure our team
Car was not there. Salesman treated me like I was he thought I didn't have enough money. I was told that they were a haggle free dealership. When I told him that I would be putting down 10,000 down or buy right out. He changed his tone. Only to find out that the car was in the bodyshop. I left and purchased a 2023 from another dealer
Feb 27, 2025
Response from current dealership:
Thank you for your feedback. We sincerely apologize for the experience you had with us, as it clearly didn’t meet the standard of service we strive to provide. We understand how frustrating it can be when a vehicle isn’t available as expected, and we regret that the car was in the shop at the time of your visit.
We also want to apologize for the way you were treated by our team. It's important to us that every customer feels valued and respected, regardless of their budget, and we have addressed this with our staff to ensure this does not happen again.
We appreciate your feedback
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We also want to apologize for the way you were treated by our team. It's important to us that every customer feels valued and respected, regardless of their budget, and we have addressed this with our staff to ensure this does not happen again.
We appreciate your feedback
Feb 27, 2025
Response from current dealership:
Thank you for your feedback! We’re glad to hear that you had a positive experience. If you have any further suggestions or comments, feel free to share. Your input is valuable to us.
Happy Motoring,
HiLine Team
Happy Motoring,
HiLine Team
Feb 27, 2025
Response from current dealership:
Thank you for your kind feedback! We’re pleased to hear that you had a positive experience with our prompt and professional service. Your satisfaction is important to us, and we look forward to assisting you again in the future
Happy Motoring,
HiLine Team
Happy Motoring,
HiLine Team
Feb 27, 2025
Response from current dealership:
Thank you for sharing your feedback! We're glad to hear that the process was straightforward and efficient for you. Our goal is to make every experience as seamless as possible, and we're happy we could get you into your Chrysler quickly and easily. We appreciate your business and look forward to assisting you again in the future!
Happy Motoring!
HiLine Team
Happy Motoring!
HiLine Team
Dealer Was Great and Knowledgeable..... Dealership .... Selling $40k Car With Couple Months Warranty.... And Only 2....! Yea... 2 Oil Changes..... No Way.... Hi Line Autohaus Gets ZERO STAR... None....
Feb 27, 2025
Response from current dealership:
Thank you for your feedback and for recognizing our team’s knowledge and service. We truly appreciate your positive comments about the dealership. We also understand your concerns regarding the warranty and oil change offerings. We strive to provide transparent and valuable options for our customers, and we’re always looking for ways to improve our offerings. If you would like to discuss this further or have any additional questions, please feel free to reach out to us directly. We value your business and would love to ensure you're completely satisfied with your purchase.
Happy M
More ...
Happy M
Feb 27, 2025
Response from current dealership:
Thank you so much for your kind words! We’re glad to hear you had a positive experience with us. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help...
Happy Motoring!
HiLine Team
Happy Motoring!
HiLine Team
Show older dealer reviews 390
Bought from this dealership, easy process, No Pressure, very customer friendly! Ive bought multiple cars in my life, probably the best detailed
car I have ever bought!
Feb 27, 2025
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was smooth, pressure-free, and customer-friendly. It’s great to know that the level of detail in your car exceeded your expectations. We truly appreciate your trust in us and are grateful for your business. We look forward to serving you again in the future!
Happy Motoring!
HiLine Team
Happy Motoring!
HiLine Team
10/10 would recommend. I received help from Jesse and he was extremely helpful and answered all my questions. This was also the first experience where I felt like I wasn’t being haggled which was nice. All the staff I came across were very pleasant and professional. I’d definitely recommend this dealership!
Nov 14, 2023
I went to purchase 2015 Chrysler 300. We drove 1 hr 45 mins to get there. When we
get there the guy was looking under the hood of the car. I ask what was wrong. He
said nothing wrong, they were cleaning it up. First of all the salesman lied because the
car was still dirty. Later he said it had a battery issue. We went outside to look at the
car again, Turns out the car had an issue they tried to cover up. Then they tell us to buy
it and drive it home and 1 hour 45 mins away. Then the car would not crank at all. One
of the managers came out and said they were gonna run car through shop next day,
change the battery if that's the issue, then call to come pick car up. We shook hands,
and left in agreement. Next day someone from the dealer text my wife and said they
reevaluated the car and raised the price back up on it. Worse experience ever at a car
lot. Liars, with weak Character! Unless its a great car I would not do business with these
folks. No integrity!!
Jul 14, 2023
Follow through service was good but fell flat. The dealer allowed me to take the car for a used
auto check with my mechanic. I did speak with their onsite services techs, they briefly shared with
me some minor things they did to the car, but in their opinion the car was road ready. Once I got it
to my mechanic though, totally different story. Car had major issues even though the dealer told
me the car was ready to go. Highly disappointed with what I was being sold as a sound vehicle.
Looks can be deceiving! Buyer beware!
May 23, 2023
Price on car increased 3x online after I inquired
about it . The salesman told me they had to repair
and paint car and the cost was passed on to the
customer which was me and just now looking at car
price again it went up . Wow!
Nov 3, 2022
Professional, very good communication. A very easy buying experience.
Sep 12, 2022
Very knowledgeable to what I wanted
I was in love with this vehicle from the first moment I laid eyes on it. So, I decided to drive down to Charlotte to check it out. From the first phone call until I drive off the lot with my new BMW X3 the experience was top tier. I had the opportunity of working with Tony & his team who worked diligently to ensure I left with the car I wanted & at the best price. If you are in the market for a vehicle please go check them out! You will not be disappointed!
Aug 8, 2022
Yes prompt reply and they gave very detailed and helpful information. Very sharp with communication. Drake responded to all my questions
John
Awful customer service didn’t understand which business auto loan I was applying for and pulled my credit when I was already pre approved. Went to another dealer with the same pre approval letter for the car and was able to get the vehicle that same day from a different dealer. 10/10 would NOT recommend. Staff argued with us instead of listening to what we had to say and did the process completely wrong wasting hours of our time in the process.
First I would like to say I love my car, it's everything, my experience with them was not the best, it was hiccups alone the way, my salesman was polite but the bottom line is making a profit and because I had my own financing the temperature changed and I felted it especially from the lead salesmen, who turns down Navy Federal Credit Union? They do. I felt disrespected and mishandled but after 2 days of dealing with them, I realized that it was laughable to think they cared about me, it's all about the Benjamins. So if you go here make sure you need their lenders and let them lead, last but not least I think they sell quality cars and that's what matters right?
Feb 7, 2022
Response from current dealership:
Thank you for the five-star rating!
This was by far the easiest purchase that I have ever made in respects to buying a vehicle.. Thank you to each individual especially Eric for your professionalism and knowledge. I will patronize this dealer in the very near future.
Feb 7, 2022
Response from current dealership:
We are happy to hear we made your experience with us a great one! Have a nice day.
Everything was smooth and went well. Tony was super responsive and helpful. He understood my wants and needs and
new exactly what would be perfect for me
Feb 7, 2022
Response from current dealership:
Thank you for the feedback! Have a wonderful day!
Had a very good experience. The price was extremely attractive which is what drew me to the car. I hadn't seen a price like that at any other dealership for the Hyundai I bought. Skip my salesman was very friendly and helpful. Greg was as well. They even picked me up at my job and took the car to my mechanic to ensure I was comfortable with it. They we're also very honest during the whole process. I definitely recommend!!
Feb 7, 2022
Response from current dealership:
Thank you for the five-star review! We are happy to know you had a great experience here with us at Hi-Line Autohaus. Have a wonderful day!
Feb 7, 2022
Response from current dealership:
Thank you, Steve, for the review!
Jan 9, 2022
Very helpful and in constant contact
Feb 7, 2022
Response from current dealership:
Thank you, Ronald, for the review!
I only rated with 4 stars instead of 5 because I ultimately did not purchase a vehicle from them. However they have a very nice selection of cars, especially in the luxury class. The cars all are in great condition. The customer service is great too. Everyone was nice and helpful. Go see Skip! He's going to make sure you're taken care of!
Feb 7, 2022
Response from current dealership:
Thank you for leaving us a wonderful review! We hope to see you again =)
Dec 3, 2021
I decided not to buy the car, however, I had a very
good experience. The dealer was professional and
personable. He was quick to respond to my inquiry.
The listing accurately described the car. It was ready
for a test drive. I would recommend the dealer to a
friend.
Dec 13, 2021
Response from current dealership:
Thank you Marta for the review & recommendation!
Nov 5, 2021
Response from current dealership:
Thank you for the review & five-star rating!
Our salesman Cliff McKee was thorough, explaining the car we bought after test driving it. The car had had a thorough inspection and detailed before our arrival. It looked like a new car on exterior and interior. Looking under the hood was amazing to find all looking new and so clean. After deciding we wanted to purchase the car, we then met the financial advisor and he carefully explained each item line of the finance. After completion, Cliff then presented us the 2 keys and wanted to show us how to use each of the interior features on the dashboard of the car. He was knowledgeable about the safety features and how they would operate.. We appreciated his time and expertise and his goal was to be sure of our satisfaction. I recommend this salesman and Hi-Line Autohaus to anyone interested in purchasing a new car.
Oct 26, 2021
Response from current dealership:
Congratulations on your new Lexus, Barbara! It means a lot to hear that Cliff has provided you with such awesome care and made this purchase enjoyable! Thank you for your five-star rating and recommendation!
Great experience. Everyone from beginning to out the door was wonderful and sincerely very nice. Easy to work with too.
Oct 22, 2021
Response from current dealership:
Thank you for the five-star review! We are happy to know you had a great experience here with us at Hi-Line Autohaus. Have a wonderful day!
Oct 22, 2021
Response from current dealership:
We appreciate you taking the time to leave us a great review & hope to see you again! =)
Oct 22, 2021
Response from current dealership:
Thank you Dave for the review! We hope to see you again & hope you have a great day!
Love my new ! The salesperson had good knowledge of the features on the car. The business department found the the best financing to fit my needs
Oct 5, 2021
Response from current dealership:
Hello and thank you for taking the time to share your feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Hi-Line Autohaus and what we offer.
Sep 24, 2021
Car was sold when I got there but the service was great! They still tried to find a car for me and help.
Sep 28, 2021
Response from current dealership:
Thank you for your review! We are happy to know you were pleased with our service. Have a wonderful day!
Sep 17, 2021
All communications were concise, cordial and expedient. In the the end there were no surprises at final sale and delivery. They have earned my trust and will do business with them again without a worry. Hat’s off to Reuben, Matt, Tony and Greg. Class acts!
Sep 23, 2021
Response from current dealership:
Hey there! Thank you so much for taking the time to share your feedback with us. It's fantastic to know that you had a positive experience and we hope to see you again soon at Hi-Line Autohaus.
Sep 13, 2021
Very helpful
Sep 23, 2021
Response from current dealership:
We appreciate the five stars! Thank you for rating Hi-Line Autohaus and have a great day.
Aug 26, 2021
Anton went above and beyond to help us with our car selection
Sep 23, 2021
Response from current dealership:
Thank you so much for your review of Hi-Line Autohaus! We truly appreciate the feedback and your business with us! We look forward to helping you again in the future =)
Aug 2, 2021
Response from current dealership:
Thank you for your support of Skip and the Hi-Line Autohaus team!
May 23, 2021
Excellent response!
Sep 23, 2021
Response from current dealership:
Thank you so much for your review of Hi-Line Autohaus! We truly appreciate the feedback and hope to hear from you again.
May 17, 2021
Hi Line is a wonderful dealer. The salesman Ismar helped us with this sale patiently and it was a very pleasant experience.
Sep 23, 2021
Response from current dealership:
We appreciate your kind feedback of Hi-Line Autohaus and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day.
I purchased a Mercedes-Benz from Hi-Line AutoHaus on 4/26/21 and I am extremely satisfied with my vehicle! Anton worked with me on the purchase of my vehicle and provided me with the best service from the beginning of the process to the end. He answered all my questions and I didn't feel pressured when it came to making my decision. This was one of the most pleasant car buying experience I have had.
Sep 23, 2021
Response from current dealership:
We're happy to hear you had an awesome time with us at Hi-Line Autohaus! Thanks for sharing your experience. We hope you stop by and see us again soon.
Sep 23, 2021
Response from current dealership:
Thank you for choosing Hi-Line Autohaus, we appreciate your positive feedback!
Apr 9, 2021
Wonderful experience with Matt at Hi Line!!
Sep 23, 2021
Response from current dealership:
Thank you for choosing Hi-Line Autohaus, we appreciate your positive feedback!
Where can I even start with the experience I receive from Cliff as soon as I walked through the door he was phenomenal! Just from my past experience at other car lots he actually made me feel like I was more then a sale he actually cared ! The characteristic that I like most about Cliff is that he’s honest , I definitely would recommend Hi-Line Autohaus and will be back to purchase a car in the future . I love my car I purchase from the lot & it was mark at a great price . Last but not least my car didn’t come with any car mats Cliff went above and beyond and put some non factor mats in the car that was brand new to satisfy me as a customer ! Thank you once again Hi-Line Autohaus and keep continuing to do business as you do .
Sep 23, 2021
Response from current dealership:
Thanks a bunch for your kind words! It's reviews like this that make us at Hi-Line Autohaus excited to come into work every day.
Sep 23, 2021
Response from current dealership:
Thank you so much for your review of Hi-Line Autohaus! We truly appreciate the feedback and hope to hear from you again.
Feb 12, 2021
I was satisfied with the experience I had with the salesman. He was not pushy at all. I didn't purchase the vehicle but I would definitely recommend them.
Feb 11, 2021
Quick response
Jan 28, 2021
Great experience
Jan 8, 2021
Super folks at Hi Line Autohaus. I live 3 and half hours away. They answered all of my questions, sent additional pictures, followed up.
Customer service was great. Didn't actually purchase the vehicle I was looking at due to circumstances with family, but definitely will do
business with Emanuel if our paths cross again.
Dec 13, 2020
From the time I emailed to the time I left. This dealership was great! The only feedback was a broken vent that was not disclosed. I noticed after I got home, I notified the salesman who could have offered to fix it but he did not. That would have given this experience an Awesome review but for now great is what it is ... Luckily my fiance rigged it but its a Benz c300 should not have to..
Nov 19, 2020
Great quick service, would buy again
Nov 17, 2020
Great dealership!!! After several mishaps with other dealers they came through. Got a great deal and Rich was very nice to work with!!
I went in to this dealership to see two different cars. The one I liked and was VERY interested in, was sold without anyone contacting me. Also, I thought it was strange that it wasn’t on the website. The car I test drive vs. the one advertised had different odometer readings. Poor customer service even while communicating my frustration... all I got was “okay”.
Oct 14, 2020
Tony Byrd contacted me very quickly. He answered my questions about the mini. I then schedule an appointment with him for a test drive.
Oct 23, 2020
Response from current dealership:
Thank you for taking time to provide valuable feedback. We appreciate your interest.
Oct 13, 2020
Transaction was personalized and professional. I’ll rate it a 5 star
Oct 23, 2020
Response from current dealership:
Thank you for sharing your experience. We appreciate your business and hope you enjoy your beautiful new ride.
Dealer was quick to respond to my inquiry & followed up in a timely manner. I purchased my last car from here and always recommend people to them based upon the good experience and fair pricing.
Oct 23, 2020
Response from current dealership:
Thank you so much for sharing your experiences. We certainly appreciate your business and proud to have you as a part of our Hi-Line family!
Sep 22, 2020
I wrote a question looking for a answer to the question, and they responded even called but didn't answer my question until I asked 3 times. Not sure what the point of typing a message is if they won't answer the question.
Sep 23, 2020
Response from current dealership:
Thank you for taking time to provide your feedback. We regret that you didn't have a good experience with our dealership! However, in reviewing your file we found that the answer to your question was in the very first email and every email thereafter! You asked " Do you accept cash offers?". The email as well as all of our listings, website and all 3rd parties state that we have a "No Haggle" pricing policy & "We take the hassle out of buying by reflecting our best price upfront". We're sorry that our process is not suitable for your needs. Thank you for the o
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Sep 9, 2020
This company really wanted my business, I just feel like I’m too far to do business with them , right now
Sep 23, 2020
Response from current dealership:
We appreciate your feedback and are grateful for the opportunity. We are here for your should you decide to purchase a vehicle remotely and opt for the shipping option.
Sep 23, 2020
Response from current dealership:
Thank you for taking time to provide a review. We appreciate the opportunity.
I was unhappy the dealership was not willing to accept a power of attorney to make a sell but I can’t fault them for their policy. Overall, they were helpful and provided me their rules right front.
Sep 23, 2020
Response from current dealership:
Thank you for taking time to provide valuable feedback. This is more so DMV policy than our dealership! We have to ensure proper registration following a deal. We are grateful for the opportunity.
Aug 29, 2020
Contacted me a couple of times, but the car did not work out.
Sep 23, 2020
Response from current dealership:
Thank you for your interest and the opportunity you provided to our dealership. We are here for you should another vehicle in our inventory fits your needs.
I worked with Matt Zelie the Hi-Line Autohaus sales person I bought a GLS
450 from. He was professional and was responsive to my requests for
information and to allow one of colleagues to test drive the vehicle to help me
make a decision. Waiting on the vehicle to arrive!
Sep 23, 2020
Response from current dealership:
Thank you for your business. We hope the GLS450 brings you many miles of enjoyment.
Aug 6, 2020
Great service
Sep 23, 2020
Response from current dealership:
We appreciate your feedback.
Aug 3, 2020
Could not ask for a better experience! Brian was attentive, listened without being pushy. Will return and Would recommend to anyone!
Sep 23, 2020
Response from current dealership:
Thank you for taking time to share your experience. We are thrilled that Brian was able to provide you with excellent service. More importantly, we appreciate your business and hope you enjoy your beautiful vehicle.
Jul 25, 2020
Good so far...waiting for a delivery date!
Sep 23, 2020
Response from current dealership:
Thank you for your business. We hope you enjoy your beautiful vehicle.
Jul 16, 2020
This dealer is very easy to work with and offers excellent value on the cars they sell. I’ve been very pleased and will be a repeat customer.
Sep 23, 2020
Response from current dealership:
We appreciate your business and hope your beautiful vehicle brings you miles of enjoyment.
Jul 12, 2020
I bought this car. Dealership was fine. It just took longer than I expected to process. Overall great people!
Sep 23, 2020
Response from current dealership:
Thank you for your business. We hope you enjoy your beautiful vehicle.
I bought 2 Mercedes from this dealer and salesman in the past 30 days. They had the best price by far than any dealer anywhere. Ask for Cliff McKee. He will make the process easy.
Sep 23, 2020
Response from current dealership:
We greatly appreciate your business. We hope you enjoy your silver stars.
This dealership takes great pride in delivering a vehicle that is in superb condition before they release it to you. I bought this vehicle sight unseen and had to be patient to receive it, due to their high standards of what they allow to roll off their lot. Quality used vehicles that are well maintained and employees that take their reputation very serious. Would highly recommend them!
Sep 23, 2020
Response from current dealership:
Thank you for your business. We are glad that your experience with our dealership was an excellent one! We hope you enjoy every mile on your beautiful vehicle.
Jul 1, 2020
great response very helpful in
Sep 23, 2020
Response from current dealership:
Thank you for sharing your experience.
Sep 23, 2020
Response from current dealership:
We appreciate your feedback.
Dealer was helpful when replying and continued to follow up the type of vehicle I was seeking
Sep 23, 2020
Response from current dealership:
Thank you for taking time to provide valuable feedback.
Jun 14, 2020
dealer is a very helpful-bowl. Thank you
Sep 23, 2020
Response from current dealership:
Thank you for taking time to provide your feedback.
Mr. Byrd saw that I got what I came for with excellent service. I will highly recommend Hi-Line Autohaus to friends and family. Thanks again for the ultimate experience and service that I received.
Sep 23, 2020
Response from current dealership:
We sincerely appreciate your business. Excellent customer service is our priority. We hope you enjoy your beautiful vehicle.
Jun 6, 2020
Great communication
Sep 23, 2020
Response from current dealership:
Thank you for sharing your experience.
Excellent experience, smooth process and fastest purchasing experience of a car I have
ever had.
Sep 23, 2020
Response from current dealership:
We appreciate your business and your feedback. We hope you enjoy every mile on your beautiful vehicle.
May 28, 2020
It was pretty good
Sep 23, 2020
Response from current dealership:
Thank you for taking time to share your experience.
Sep 23, 2020
Response from current dealership:
Thank you for providing valuable feedback.
I called and dealer was upfront that they don't negotiate price. If they
would have been somewhat flexible on price, I would have made a
trip to Charlotte from Cary :)
I felt price was about 10% higher. I could be wrong, as I didn't
personally see the car.
But, I appreciate honestly telling me and saving the trip.
Sep 23, 2020
Response from current dealership:
Thank you for sharing your experience. We perform a vast amount of research before we price our vehicle to ensure that you are receiving the best deal upfront! We regret that our pricing didn't suit your needs. We appreciate the opportunity.
Very satisfied with the information that was provided on the vehicle. Will definitely help with my decision on my next purchase
Sep 23, 2020
Response from current dealership:
Thank you for taking time to share your experience. We are always here for you in order to assist you with your vehicle needs.
Sep 23, 2020
Response from current dealership:
Thank you for providing your feedback.
They was quick professional told me all I need to know about the vehicle and the current situation on covid 19 great guys
Sep 23, 2020
Response from current dealership:
Thank you for taking time to share your experience.
Apr 24, 2020
Very helpful and very quick communication. I had to travel a bit for the car and Brian was very understanding of that. The only I did not like so much was that I had to sign my life away before I got to test drive it. Besides that great experience with this dealer.
Sep 23, 2020
Response from current dealership:
Thank you for your business. As a result of COVID-19 we've been forced to revise some of our processed. Thank you for understanding. We hope you enjoy every mile on your beautiful vehicle.
Sep 23, 2020
Response from current dealership:
We appreciate your review.
Mar 26, 2020
Very quick response
Sep 23, 2020
Response from current dealership:
Thank you for providing valuable feedback.
Mar 2, 2020
Great communication and provided many additional details. Highly recommended.
Mar 20, 2020
Response from current dealership:
Thank you for sharing your feedback. We appreciate your interest in Hi-Line Autohaus.
Feb 21, 2020
Awesome tony byrd salesman straight forward peoples get Range Rover in 20 minutes
Mar 20, 2020
Response from current dealership:
Thank you for your review. We greatly appreciate your business.
They responded to my request and sent emails to keep me abreast of cars in my price range.
Mar 20, 2020
Response from current dealership:
Thank you for sharing your experience. We appreciate the opportunity.
Bought a different vehicle (Another BMW 528i) off the lot, but fantastic experience mainly due to our salesman, Cliff. He took his time with us and we felt zero pressure. It’s fairly obvious why...he sells a ton and is already proven there. If we left with nothing, he was completely fine with that too. Just wanted us to have the vehicle we needed and were looking for.
Mar 20, 2020
Response from current dealership:
Thank you for your business. We are thrilled our team member Cliff was able to assist you with your vehicle needs. We hope you enjoy your beautiful car.
Feb 10, 2020
It was very good, no pressure.
Mar 20, 2020
Response from current dealership:
Thank you for your review. We appreciate the opportunity.
Feb 9, 2020
The sales professional got back to me right away and
was helpful. Very responsive.
Mar 20, 2020
Response from current dealership:
Thank you for sharing your experience. We appreciate the opportunity.
When we arrived , the dealership had many cars to choose from and we were searching for
the one we saw online. The salesman, Brian Richardson, was extremely helpful and kind and
answered all the questions we had. He was very thorough in all aspects and was
accommodating to us as we test drove a vehicle before buying the one they had that we
wanted which was the one we had inquired about online. It was exactly as advertised and we
were very pleased. We felt very comfortable during the whole process and appreciate the
amount of time he spent with us. I will definitely refer Brian and Hi Line Garage to friends and
family. Thank you to Brian and the dealership.
Mar 20, 2020
Response from current dealership:
Welcome to our family! We greatly appreciate your business and are glad Brian was able to assist you with your vehicle needs.
Feb 1, 2020
They are helpful and polite.
Mar 20, 2020
Response from current dealership:
Thank you for your review. We appreciate the opportunity.
Jan 29, 2020
Awesome experience! I bought a car at Hi Line garage . Rich Bogert was great to work with - Very patient and informative.
Mar 20, 2020
Response from current dealership:
Thank you for providing valuable feedback. We greatly appreciate your business and hope you enjoy your beautiful vehicle.
Told me the car that I'm interested in was not ready yet. Will be ready in 3-4 days
because they have to finish inspect and clean the car. Called back after 3 days and
was told the car has been sold...someone from out of state brought the car (wired the
money) when the car was not even ready...Not sure what really happened there...but I
don't really believe the story that was told to me.
Feb 4, 2020
Response from current dealership:
Thank you for providing valuable feedback. Our vehicles sell at a very fast rate and often get sold sight unseen. Many of them are shipped to our long distance clients. We're terribly sorry that you didn't get an opportunity to see this specific vehicle. We'd love to have you as a customer. Please review our inventory for any alternatives. Thank you for the opportunity.
Dealer contacted in timely manner and was helpful with optional selections. However I decided to purchase a different vehicle from another dealer
Jan 29, 2020
Response from current dealership:
We greatly appreciate the opportunity to earn your business and you taking the time to provide valuable feedback. Even though you did not purchase with us this time, we hope in the future we have a vehicle that will fit your needs. Thank you again for your feedback!
Jan 14, 2020
I have never seen a preowned dealership like this before. Every vehicle on the lot was top of the line quality. I had a wonderful salesman and the experience of purchasing my car from them was "High Line". If you are looking for the best in luxury vehicles, this is the place to shop.
Jan 29, 2020
Response from current dealership:
Thank you for such kind words and providing all of your valuable feedback!! We are so pleased to hear that you had such an enjoyable buying experience with us! Please keep us in mind whenever you are looking for your next luxury pre owned vehicle! Hope you are enjoying the new ride =)
Salesman was super friendly. However the vehicle though it had a good price point had been up north and when inspecting the underside of the car the exhaust flange had rust crumbling off in my hand.
Mar 20, 2020
Response from current dealership:
Thank you for taking time to provide your feedback. We're sorry the vehicle didn't meet your expectations. We appreciate the opportunity.
Got with me right away, was ready to work with me, too bad the vehicle sold before I was ready.
Jan 29, 2020
Response from current dealership:
Customer feedback is very important and we appreciate you taking the time to leave yours. Our vehicles do move very fast and we regret to hear you missed the opportunity to purchase with us. However, we would love to assist you in the future when you decide to buy your next car! Please let us know if we can be of any help and have a great day!
Dec 25, 2019
Email template replies only, no response to specific questions.
Feb 4, 2020
Response from current dealership:
Customer feedback is very important to us, so is adhering to our high customer service standards. We apologize if we missed the mark with you and working to correct the issue. Hopefully you will allow us another opportunity to earn your business in the future.
I ended up buying a Lexus RX350 from this dealer instead. I absolutely love the car and our experience with the dealer was amazing. Would definitely recommend this dealership to anyone looking for a great car with an awesome deal
Jan 29, 2020
Response from current dealership:
Thank you for your kind words as well as your business. We are elated to hear that you enjoyed your experience here with us. We are confident that you will continue to enjoy your Lexus for many years to come. Please let us know if we can assist you on your next luxury purchase!
Jan 29, 2020
Response from current dealership:
We appreciate your business! Thank you for taking the time to share your experience. Please let us know how we can be of service in the future.
Dec 4, 2019
Several calls from dealer at the same time. Burned my phone up. I was talking to sales rep while this was happening
Mar 20, 2020
Response from current dealership:
Thank you for taking time to share your experience. We apologize for any inconvenience as our team member was trying to ensure all of your questions were answered properly. Perhaps he should've been more mindful of your time. We appreciate the opportunity.
They were great! From the salesman Frederic to the finance guru Greg. They stayed late to finish my deal.
Jan 29, 2020
Response from current dealership:
Thank you for providing us with your valuable feedback. It pleases us to hear that Frederic and the rest of our team were able to assist you in every aspect of your buying experience. Hope you are enjoying the new ride!
Nov 30, 2019
Outstanding service
Jan 29, 2020
Response from current dealership:
Thank you for your feedback, we greatly appreciate your business!
Jan 29, 2020
Response from current dealership:
Thank you for taking the time to share your experience!
Nov 22, 2019
Very attentive
Jan 29, 2020
Response from current dealership:
Thank you for the feedback!
Nov 9, 2019
The dealership called me about 4 times to come and test drive a vehicle that had not yet been serviced and neither did it have a price. I asked the salesman once they are able to provide pictures and price to them at that time give me a call. It took the dealership almost 5 days to get the price and photos of the vehicle places online
Mar 20, 2020
Response from current dealership:
Thank you for taking time to share your experience. We apologize the vehicle of interest was unavailable at the time. Often time transit times can extend due to the distance and unforeseen circumstances. Perhaps our team member should've checked on the vehicle before communicating with you. We greatly appreciate the opportunity.
I went to Hi Line Garage looking for this 2016 Lexus ES 350 and left with another car the same make and model just a different color. Staff was excellent and courteous. We went on a Saturday afternoon and they were super busy. But still was able to work us in the schedule. I recommend seeing salesman Erick Cover who made the process seamless. Hi Line Garage only sale top quality vehicles with low miles.
Jan 29, 2020
Response from current dealership:
Thank you for such kind words Ashley! We strive on making our customer’s experience as easy and enjoyable as possible and are happy to hear we hit the mark with you. Again, thank you for your business and we hope to see you again soon!!
Jan 29, 2020
Response from current dealership:
We greatly appreciate the feedback, thank you!
Oct 27, 2019
Positive experience. Would recommend.
Jan 29, 2020
Response from current dealership:
Thank you for the recommendation and taking the time to leave a review!
Oct 19, 2019
it was good and the staff was very helpful
Jan 29, 2020
Response from current dealership:
Glad to hear our staff was able to provide excellent customer service. Thank you for taking the time to share your experience and we hope to have you back again for your future vehicle needs!
Jan 29, 2020
Response from current dealership:
We try to make the car buying experience as streamline as possible and are happy to hear we achieved this with you! Thank you for your business and taking the time to leave a review!
I had the pleasure of working with a great group at Hi Line Garage. They understood my needs met my expectations. Didn't string me along and take hours like other dealers. Straight shooters. Quality cars and no nonsense. Ask for Bryan or Matt. Tell them Ethan sent you.
Jan 29, 2020
Response from current dealership:
Ethan, we greatly appreciate your business and you taking the time to provide feedback. We are elated to hear that from top to bottom our staff was able to provide an enjoyable and easy experience. We look forward to helping you with any future vehicle purchasing needs. Until then, enjoy the new ride!
Sep 25, 2019
Great dealership!!!!
Jan 29, 2020
Response from current dealership:
Thank you for the kind feedback!
Jan 29, 2020
Response from current dealership:
Thank you for taking the time to leave your valuable feedback!
Sep 20, 2019
Very responsive
Jan 29, 2020
Response from current dealership:
Thank you for the review!
Jan 29, 2020
Response from current dealership:
So glad to hear that you had an enjoyable experience and we greatly appreciate you taking the time to share it here!
The sales consultant was very polite and quite courteous. I haven't made up my mind yet.
Best Regards
Jan 29, 2020
Response from current dealership:
Thank you for taking the time to leave your feedback and we are glad to hear you had a good experience. We hope you were able to find a vehicle that fit your needs and look forward to the opportunity to do business with you in the future!
Sep 8, 2019
I would recommend this dealer
Jan 29, 2020
Response from current dealership:
Thank you for the recommendation and taking the time to share your opinion!
Jan 29, 2020
Response from current dealership:
Thank you for taking the time to leave us feedback and the opportunity to earn your business!
Jan 29, 2020
Response from current dealership:
Thank you for the feedback!!
Jul 27, 2019
Very helpful!
Easy transaction!
We actually bought a different car than the one we had seen online.
We would highly recommend them!!
Jan 29, 2020
Response from current dealership:
Thank you for your business and taking the time to share your experience. Hope you're loving the new ride!
Responded we went to see the vehicle we were interested in. When we got there we didn't see car on the lot and was unable to get assistance at the lot. Was told we needed to wait for about 20 minutes. We left the lot without even seeing the advertised vehicle.
Jul 18, 2019
Response from current dealership:
Thank you for providing valuable feedback! We apologize that none of our team members were available at the time of your visit to assist you with your vehicle needs. We strive to provide the best possible customer experience and obviously we failed in this case. My name is Darren Robinson and I am a team leader. I'd be more than happy to assist you personally. Thank you for the opportunity.
Jan 29, 2020
Response from current dealership:
We are glad to hear our team members were able to provide a positive experience and greatly appreciate you taking the time to share that here!
Jul 8, 2019
Professional and courteous service.
Jan 31, 2020
Response from current dealership:
Thank you for the feedback, we appreciate your business!
Jun 7, 2019
Very bad experience...So bad!! I do not
recommend that dealer HI Garage
He sold the car I want and we ready took
about we have ready appointment for
Saturday 8 the June 2019 at 10:00 am and
one day before shows me another car and
another price does not have seriousness in
business. And he said the other one is sold
. and I was going to travel two hours to buy
that car we had already spoken and send
the photo and the price The original car.
they do not have seriousness.
Awesome man ,gave me a world of knowledge ,being a first time buyer he help so much ,contact ed him recently wanting a non white 2014-2016 LS 500
Jan 31, 2020
Response from current dealership:
We are glad to hear you had an excellent experience and appreciate you sharing it here. Thank you for your business and we hope you keep us in mind for any future vehicle needs!
Jan 31, 2020
Response from current dealership:
We are happy to hear you had a pleasant experience and appreciate you sharing it. Thank you for your business and have a great day!
Apr 24, 2019
Great job, very knowledgeable, good experience
Jan 29, 2020
Response from current dealership:
We appreciate your feedback and even more so your business, thank you!
Apr 13, 2019
good experience, quick and very helpful.
Jan 29, 2020
Response from current dealership:
Glad to hear you had a great experience and we appreciate you sharing it here!
Although I did not visit the dealership I found them to be professional and responsive via emails.
Jan 29, 2020
Response from current dealership:
Thank you for the opportunity to earn your business and even though you did not purchase with us, we greatly appreciate you taking the time to leave your feedback!
Apr 8, 2019
They contacted me right away. We conclude our plan to buy another car
Jan 29, 2020
Response from current dealership:
Thank you for taking the time to leave your feedback!
Apr 4, 2019
Bryan was very good, professional and not pushy. Unfortunately by
the time I decided the car I was interested in, BMW 5 Series, my
perfect color combination, was sold. Perhaps another day, another
car.....and Bryan will be my auto specialist.
Jan 29, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave your feedback, even if we weren't able to get you into the car you most desired. We constantly have new inventory and hope that at some point in the future we have the opportunity to earn your business. Thank you again for sharing your experience!
Apr 3, 2019
Good customer service
Jan 29, 2020
Response from current dealership:
Thank you for leaving us this feedback!
Lovely array of cars. Helpful salesman. Even though I didnt purchase a vehicle from here it was a pleasant experience.
Jan 29, 2020
Response from current dealership:
Hello and thank you for taking the time to leave us feedback about your experience. Even though we were not able to get you into the car you desired, we are glad you found one and hope to earn your business in the future!
I bought and drove their car in 2 days and the engine light was shown on control bar. Even they showed me their professional inspection for guarantee this car in good condition and I had a good deal. I still don’t know what I can do with my bad condition car as long as it didn’t show anything at the testing driving day
Feb 28, 2019
Responded in a very timely fashion.
Jan 29, 2020
Response from current dealership:
We appreciate your feedback!
Jan 29, 2020
Response from current dealership:
Thank you for taking the time to leave us your feedback and are glad to hear you had a good experience!
Jan 29, 2020
Response from current dealership:
Thank you for feedback!
Feb 13, 2019
they been very wondeful
Jan 29, 2020
Response from current dealership:
Thank you for the kind words and taking the time to share them!
We couldn't buy the car from this dealership as we live in South Carolina so wanted to purchase locally. Brian was really helpful and showed all the inventories we were looking for. They have wide range of luxury cars at reasonable price. .
Jan 30, 2020
Response from current dealership:
Thank you for taking the time to leave feedback, even if we were not able to work out a deal. Hopefully we will have a chance to earn your business again in the future! Thank you again for everything and hope you have a great day!
Feb 8, 2019
The dealership was an above average experience. Dealers don’t use any pressure tactics, and are willing to let you shop with some patience. The inventory is fantastic if your looking for a used luxury vehicle, and the prices are very reasonable. I will definitely use them in the future.
Jan 30, 2020
Response from current dealership:
Thank you so much for taking the time to provide us with your feedback! We pride ourselves on delivering top notch vehicles and making our customers experience with us great one, it is so pleasing to hear that we lived up to both of those reputations in your eyes. Thank you for your business, we look forward to helping you again in the future!
Jan 30, 2020
Response from current dealership:
Thank you!! We appreciate the feedback as well as your business!
Jan 30, 2020
Response from current dealership:
We are glad to hear Tony was able to provide you with excellent customer service and appreciate you sharing it here. Thank you for your business and hope to have you back again in the future!
Dealer responded several times and has several vehicles to choose from...waiting on price drops
Jan 30, 2020
Response from current dealership:
We appreciate the feedback and the opportunity to earn your business!
I think this is a good dealership, and I certainly appreciate the no haggle pricing. However, I had an appointment to come in and see A car that I had test driven the previous day and intended to buy, I checked my email before leaving where they informed me they had just sold that car 10 minutes prior. Needless to say, I was quite disappointed.
Jan 16, 2019
Bryan Armbruster was very helpful and kind in the car shopping process.
Jan 30, 2020
Response from current dealership:
We strive on making our customer’s experience as easy and enjoyable as possible and are pleased to hear Bryan was able to do that for you. Thank you so much for your business and taking the time to share it!
Ja Ja Mallory responded quickly to my questions and was very professional. The vehicle I was interested in was smaller than I anticipated so we could not get a deal done. Would definitely purchase and recommend Ja Ja Mallory at Hi Line Garage.
Jan 30, 2020
Response from current dealership:
We are pleased to hear JaJa was able to provide you with excellent customer service and appreciate you leaving feedback, even if we could not get into the vehicle you needed. Hopefully, with our ever changing inventory, we can provide you with the perfect car in the future! Thanks again for the opportunity to earn your business, have a great day!
Jan 14, 2019
Experience was excellent. Bought car and most pleased. Very professional.
Jan 30, 2020
Response from current dealership:
Thank you for your business!! We appreciate you sharing your experience and are elated we could provide the excellent customer service we strive so hard to achieve. Welcome to the Hi-Line family!
Jan 5, 2019
Terrible experience, the sales person would not allow me to test drive unless I assured him I would purchase the vehicle.
Jan 30, 2020
Response from current dealership:
We are glad to hear you had a good experience with us and appreciate you taking the time to share it here!
Jan 2, 2019
We received excellent service and the car was exactly as described.
Jan 30, 2020
Response from current dealership:
Thank you so much for your business and taking the time to share it here!
Jan 2, 2019
Rich Bogert was knowledgeable, professional and helpful. Although I found a car elsewhere that fit my needs, I wanted to let others know that Rich was responsive and was nice to work with. Thanks for being so helpful Rich!
Jan 30, 2020
Response from current dealership:
We are pleased to hear that Rich provided you with top notch service! We appreciate the opportunity to earn your business and hope to be able to do so again in the future when we have a vehicle that fits your needs. Thank you for taking the time to share your experience here!!
Jan 31, 2020
Response from current dealership:
Thank you for the feedback!
Hi Line Garage made contact with me about my questions of a care pretty much
immediately...........
Jan 31, 2020
Response from current dealership:
Thank you for sharing your experience and giving us the opportunity to earn your business. Hope you keep us in mind for any future vehicle needs!
Jan 31, 2020
Response from current dealership:
Thank you for your business and taking the time to share your experience!
Dec 6, 2018
Great communication
Jan 31, 2020
Response from current dealership:
Thank you for the feedback!
Nov 23, 2018
a very pleasant stress free experience for me. Judy Parker is an awesome person. she made this so easy for
me!!
Jan 31, 2020
Response from current dealership:
Thank you for your business and taking the time to leave your feedback. Glad to hear Judy demonstrated excellent customer service and we hope to have you back again in the future!
Overall good experience for buying a used car. Lots of selection and staff was easy to deal with. Car I ended up buying could have been detailed a little better.
Nov 1, 2018
Response from current dealership:
Thank you for your valuable feedback! We greatly appreciate your business and will certainly address the detail issue.
Oct 18, 2018
No response from dealer after calling to speak with manager I was told they were in a meeting and I would have to call back. Called back the 2nd time the receptionist was quizzing me as if I was someone from the news paper.. She finally put me on hold and never returned. I knew from that point this was not the place to do business. But they have nice cars online.. it’s the customer service skills that need a check.
Oct 19, 2018
Response from current dealership:
Thank you for taking the time to provide us with your valuable feedback. Excellent customer service is very important to us and we sincerely regret missing the mark with your experience. We would love the opportunity to further assist you. Furthermore, our records indicate multiple attempts to contact you via phone and email. The provided email address is invalid. My name is Darren Robinson and I'm a team leader. I would love to have an opportunity to better your experience, please contact me should you decide to move further. Thank you for the opportunity.
Nov 1, 2018
Response from current dealership:
Many Thanks for your feedback as well as the opportunity.
Oct 17, 2018
The quality of cars that they have is top notch.
My salesman Tony Byrd was top notch as was
also the whole buying experience. Would
definitely recommend to anyone.
Nov 1, 2018
Response from current dealership:
Michael, Thank you for your feedback. We appreciate your business and hope you enjoy your beautiful vehicle.
Oct 17, 2018
The salesman was responsive and even followed up after the test drive.
Nov 1, 2018
Response from current dealership:
Dawn, Thank you for your valuable feedback. We appreciate the opportunity.
Oct 16, 2018
They were very professional.
Nov 1, 2018
Response from current dealership:
Joseph, Thank you for your valuable feedback and we are grateful for the opportunity.
Nov 1, 2018
Response from current dealership:
Thank you so much for your business! Enjoy your beautiful vehicle.
Oct 7, 2018
Prompt responses!
Nov 1, 2018
Response from current dealership:
Gregory, Many Thanks for your feedback as well as the opportunity.
Nov 1, 2018
Response from current dealership:
Dustin, Thank you for your valuable feedback. It has been a pleasure having you as a customer.
Sep 28, 2018
These guys know what they are doing! You can't beat their pricing and when
you get on the lot, the cars are in beautiful shape! Everyone there seemed
happy to be there and eager to help. I would recommend Hi-Line to all my
friends and family.
Oct 6, 2018
Response from current dealership:
Jimmy, thank you for taking time to provide valuable feedback! It is a pleasure to have you as a customer.
From the time I expressed interest to the time I picked up my new car, my experience was absolutely wonderful! Everyone was pleasant and professional. Tony is a fantastic salesman!
Sep 26, 2018
Response from current dealership:
Thank you for your review as well as your kind words! It was a pleasure conducting business with you and we hope you enjoy your beautiful vehicle!
Sep 26, 2018
Response from current dealership:
Thank you for your feedback!
Callled about the car & spoke to a rude female rep. Online it says they’re open until 6 or 7 I think but when I called I was told they aren’t taking any more appointments that day (even though the lot was still open.) Mind you it was the last day of the month too. SMH !!! I was a cash buying customer too but since they didn’t want the money, I took my money elsewhere.
Sep 26, 2018
Response from current dealership:
Thank you for taking time to provide valuable feedback! We sincerely apologize about your experience with us and are glad you have purchased a vehicle. Thank you for the opportunity.
Very pushy and rude trying to push the numbers
down our throat. Made us feel very rushed, which
ultimately led to us walking out. Very unpleasant.
The next day we took our cars that we were
trading into another dealer and they gave us
$4,000 more than Highline offered. Very
unfriendly and the sales office wreaked of some
funky air freshener that was almost
overwhelming
Sep 26, 2018
Response from current dealership:
Thank you for taking your time to provide valuable feedback! We are terribly sorry that you didn't have the best experience with our dealership. We strive to become better everyday and should your other options don't work out the way you had planned, we'd love to assist you and improve your experience.
We purchased the SUV but am disappointed in the customer service. We had an appointment to purchase the car and the finance guy was 70 minutes late. We thought buying this nice/expensive of a car that BMW floor mats would be included, we were wrong! Again customer service could be better, lots better.
Aug 30, 2018
Great to deal with just found something closer to home
Sep 8, 2018
Response from current dealership:
Cathy,
Thank you for your feedback as well as the opportunity! We're glad you found the vehicle you were seeking.
Thank you for your feedback as well as the opportunity! We're glad you found the vehicle you were seeking.
Aug 14, 2018
Friendly and courteous service, Staff was knowledgeable and apt to field questions with outstanding answers
Sep 8, 2018
Response from current dealership:
Gus,
Thank you for taking your time to provide valuable feedback. We appreciate your business.
Thank you for taking your time to provide valuable feedback. We appreciate your business.
As a repeat customer we had the ideal experience in buying a vehicle. The entire staff was very friendly and helpful in every way. I would highly recommend this business. This will be our first stop the next time we are looking for another vehicle. Me Byrd was especially helpful during our visit. Professional group.
Sep 8, 2018
Response from current dealership:
Many Thanks for your kind words. Once again we appreciate your business and loyalty and hope you enjoy your beautiful vehicle.
Aug 14, 2018
Was quick to contact me with information about the car I was interested in and any other questions that I had.
Sep 8, 2018
Response from current dealership:
Michael, Thank you for your review. We're glad our team was able to assist you with your vehicle needs. We appreciate the opportunity.
Sep 8, 2018
Response from current dealership:
Jonathan, thank you for taking time to provide valuable feedback. We utilize highly secured software for credit applications. Therefore, these application work best on PC's and Laptops. Please let us know if we can assist you further with a different vehicle. Thank you for the opportunity.
Jul 18, 2018
The dealer contacted me regarding the car. But when I asked about the trade value for a 2015 Corvette Z06 with 6,000 miles, I was given the run around that they valued the vehicles based on nationwide pricing. Because a dealer in Houston, Texas was supposedly offering one for $56,000, I was told mine was worth only $54,000. Another dealer has offered me over $62,000 for the same car. I would never do business with Hi-Line Garage.
Sep 8, 2018
Response from current dealership:
Thank you for taking time to provide feedback. We're glad you found an excellent deal. However, we do not appraise vehicles over the phone. In fact, you were invited for a visit in order to obtain an accurate trade appraisal. Thank you for the opportunity.
Sep 8, 2018
Response from current dealership:
Sven,
Thank you for taking time to provide valuable feedback. We appreciate the opportunity.
Thank you for taking time to provide valuable feedback. We appreciate the opportunity.
Jul 10, 2018
great service & vehicle so far we bought this one over others & infinite QX60. This vehicle is amazing with power & luxury
Sep 8, 2018
Response from current dealership:
Mark, Thank you for your business. We're glad your satisfied with your purchase and hope the beautiful QX60 brings you thousands of miles of enjoyment.
Jun 30, 2018
Dealer's agent was very helpful and explained everything we
questioned in easy to understand answers. We have been pleased with
their services.
Sep 8, 2018
Response from current dealership:
Jim,
Thank you for your valuable feedback. We appreciate the opportunity.
Thank you for your valuable feedback. We appreciate the opportunity.
Although I didn’t purchase a car here.
Erick was very professional and would recommend him.
Sep 8, 2018
Response from current dealership:
Thank you for taking time to provide feedback. We are grateful for the opportunity.
Sep 8, 2018
Response from current dealership:
Thank you for your feedback. We greatly appreciate your business.
Jun 20, 2018
Responded quickly
Sep 8, 2018
Response from current dealership:
Thank you so much for your feedback as well as the opportunity.
Jun 4, 2018
Great Experience. They were very helpful and responsive. The representative that assisted me was highly skilled and knowledgeable about the car I purchased. The fleet of vehicles all appeared in excellent condition. I would buy there again.
Sep 8, 2018
Response from current dealership:
Charles,
Thank you for your valuable review. We appreciate your business and hope your beautiful vehicle brings you miles of enjoyment.
Thank you for your valuable review. We appreciate your business and hope your beautiful vehicle brings you miles of enjoyment.
Sep 8, 2018
Response from current dealership:
Thank you so much for your feedback as well as the opportunity.
Cars were in great condition however I decided the CLS was not for me. I would definitely buy from these guys
Sep 7, 2018
Response from current dealership:
Zach, thank You for your valuable feedback. We appreciate the opportunity and hope to see you in the future.
I received a prompt response from Bryan. He was cordial and informative and i enjoyed my email correspondence with him. I ended up getting a vehicle elsewhere due to familial ties and a better deal, but Hi-Line had great value and great service from my limited encounters.
Sep 7, 2018
Response from current dealership:
Thank you for your review. We’re glad you were able to secure a vehicle at a great deal.
Sep 7, 2018
Response from current dealership:
Thank you for your valuable feedback.
May 13, 2018
Staff was friendly and helpful.
Sep 7, 2018
Response from current dealership:
Miria, thank you for your feedback. We're glad our team was able to assist you with your automobile needs.
Sep 7, 2018
Response from current dealership:
Thank you for taking time to provide valuable feedback.
Sep 7, 2018
Response from current dealership:
Philip, thank you for your feedback. We greatly appreciate your business.
Sep 7, 2018
Response from current dealership:
Thank you for taking time to provide valuable feedback.
May 1, 2018
Great car and good people. Not sure about their test drive restrictions, but whatever. Thanks for my ride!
Sep 7, 2018
Response from current dealership:
Adam, many thanks for your business and providing great feedback.
May 1, 2018
Very nice people at this dealership, unfortunately we just couldn't make the numbers work for both parties. Recommended, none the less.
Sep 7, 2018
Response from current dealership:
Skip, thank you for your valuable review. We are grateful for the opportunity.
Sep 7, 2018
Response from current dealership:
We appreciate the feedback and happy that our team was able to provide you with information quickly.
Apr 24, 2018
This Dealership has great high end cars at prices below most other
places . They have friendly, professional, and low preasure sales people
who are very helpful. I would highly recommend them.
Sep 7, 2018
Response from current dealership:
Barbara, thank you for your valuable feedback as well as the opportunity. It was a pleasure assisting you with your automobile needs.
Apr 18, 2018
Outstanding response and quick confirmation on vehicle status....
Sep 7, 2018
Response from current dealership:
Thank you for your review Tony. We're glad to have assisted you promptly.
Knowledgeable, helpful, responsive, patient with all my questions and accommodating based on my schedule
Sep 7, 2018
Response from current dealership:
Many thanks for your valuable feedback.
Apr 10, 2018
It was an honest mistake when salesman forgot to call about the car was still in stock.Thank you and have a Blessed day.
Sep 7, 2018
Response from current dealership:
Thank you so much for your feedback. We work hard everyday to improve our client relations.
Apr 7, 2018
Good followup.
Sep 7, 2018
Response from current dealership:
Thank you for your review. We are grateful for the opportunity.
Great dealership with a large selection of high end cars. Erik Covus was great,, new the product did not push,, Financing with Rob went smoothly.. just a great buying experience all round.
Sep 7, 2018
Response from current dealership:
Thank you for taking time to provide valuable feedback. We appreciate your business and hope you enjoy your vehicle.
Apr 2, 2018
I wanted to buy a BMW and have it shipped to CT. I agreed to buy the car at the advertised price. They asked for my driver's lenience and proof of insurance. (This seem strange because they were not registering the car, I was.) They later sent me a buyers agreement with a $599 Documentation fee on it. They should have disclosed this fee upfront. I was providing the documents and they were trying to make their profits on this ridiculous fee. They are advertising low prices only to get you to commit and then trying to slip in the fee at the last minute. Buyer Beware!!!!!
Apr 3, 2018
Response from current dealership:
Thank you for taking time to provide valuable feedback. We sincerely regret that your experience with our dealership wasn't a great one! We obtain drivers license on all deals in order to stay in compliance with state and OFAC regardless of the registration. The insurance verification is also required by state to provide temporary license plate. Our $599 documentation fee is disclosed on our website as well as many other third party sites. We try our best to provide an outstanding and transparent experience to each and everyone of our clients while delivering an outstanding value. My name is D
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Apr 3, 2018
Response from current dealership:
Than you for providing valuable feedback!
Mar 28, 2018
It was a typical car buying experience. My main concern was some features listed in the advertisement for the vehicle wasn't on the vehicle i.e. tinted windows and 1 yr subscription to XM Radio so definitely pay attention and if possible go over every feature listed while there don't allow them to rush you no matter how busy they are. I would recommend bringing the original ad with you. Sales person was supposed to send and follow up with some things and after I called a few times he never followed thru. My items weren't deal breakers so I let it go. Price for vehicle and packages real good especially compared to my area and people while there were friendly but check and double check everything before signing and leaving.
Apr 3, 2018
Response from current dealership:
Thank you for your valuable feedback! We greatly appreciate your business. While we try our best to post our vehicle listings as accurately as possible, human error is possible. Please remember that the options are listed from the vehicle build data when new which included the one year subscription. Also, your vehicle is equipped with factory window tint. We hope this information is helpful and thank you again for your business.
Mar 9, 2018
This was an incredibly easy and enjoyable buying process. We love the vehicle too!
Apr 3, 2018
Response from current dealership:
Robert, Thank you for your business and we hope you enjoy your beautiful vehicle!
Apr 3, 2018
Response from current dealership:
We appreciate your feedback and thank you for your business! We hope to see you again in the future.
Mar 6, 2018
Salesman enjoyed arguing over my request for a self-paid third party
inspection. After relenting, forced the cancellation of the scheduled
inspection.
Mar 8, 2018
Response from current dealership:
David,
Thank you for taking time to provide valuable feedback. We welcome third party inspection. We prefer those to be performed at franchised dealers primarily. We thank you for the opportunity you provided and would love to assist you in your purchase. My name is Darren Robinson and I'm a team leader. I'd love to reach out to you further.
Thank you for taking time to provide valuable feedback. We welcome third party inspection. We prefer those to be performed at franchised dealers primarily. We thank you for the opportunity you provided and would love to assist you in your purchase. My name is Darren Robinson and I'm a team leader. I'd love to reach out to you further.
I ended up buying a car somewhere else before getting to this dealership,
but the emails and messages I received from Bryan of Hi-Line Garage
were courteous and helpful. I received timely responses and good
information on the vehicles I had expressed an interest in. I would
definitely consider Bryan and this dealership the next time I am in the
market for a vehicle.
Mar 8, 2018
Response from current dealership:
Thank you for taking time to provide valuable feedback. We appreciate the opportunity and love to assist you in a future purchase.
BRYAN responded immediately. Ended up being the perfect car for us transaction was very easy and smooth would definitely deal with BRYAN again at HI LINE garage.
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Ronald! It was a pleasure doing business with you!!
Feb 3, 2018
cleaned car while doing paper work. Very good customer service from Erick. Will definitely trade with them again and send others. Very good dealership and they don't pressure you to buy.
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Earl! We appreciate your kind words and are glad to hear that we went above and beyond your expectations!! Enjoy the new ride!!
Jan 30, 2018
Great!
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Christina!
Dec 22, 2017
Great service two hours in and out
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Derrick! Always nice to hear we have another happy customer with an easy buying experience!!
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Isaiah! We appreciate you coming in, and please keep us in mind whenever you decide to purchase your next vehicle!!
Dec 16, 2017
I bought this car. So far excellent Job!
Feb 19, 2018
Response from current dealership:
Thank you for your business Chad and for providing us with your feedback! Enjoy the new ride!!
Jan 24, 2018
Response from current dealership:
Thank you for your valuable feedback. We are here to assist you anytime.
Dec 10, 2017
Excellent service
Jan 24, 2018
Response from current dealership:
Billy, Thank you for your business! We hope you enjoy your vehicle.
Dec 1, 2017
I purchased the vehicle. My salesperson Erick was a pleasure to work with. Great communicator. Very forthright and honest. After purchasing the vehicle, I went into see Rob in charge of finance. He was also a pleasure to work with. Explained in detail each and every document I needed to sigh without me asking. I highly recommend Hi-Line Garage if your looking for a fair price and integrity. Thanks for making the buying experience a pleasurable one.
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Ken! We love that you took time out of your day to tell us your story and how helpful our team was in assisting you!! Hope to see you again soon!!
Nov 28, 2017
Very prompt, very helpful
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Johnnh!
Nov 25, 2017
They were pleasant and helpful. I did not purchase the vehicle, but it was not
because of anything that they did or did not do.
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Bonnie! We hope to see you soon, and please keep us in mind whenever you are ready to purchase your next vehicle!!
Nov 23, 2017
Amazing place ! Really nice people and a fun experience!
Feb 19, 2018
Response from current dealership:
Thank you for the feedback Justin! Glad to hear you had a nice experience!!
I was contacted by a helpful and professional individual. We decided to go with another vehicle but we’re very pleased with the services this dealer gave us. Keep up the good work. I will be a returning customer!
Nov 13, 2017
Response from current dealership:
Cinthia, Thank you for taking time to provide us with valuable feedback! We greatly appreciate the opportunity and glad that you were able to find a vehicle of your choice. We'd love to assist you with your vehicle needs in the future.
Nov 11, 2017
I was given 2 different final prices and facts about the truck were not given. I decided to return the check of 25k that was made to them back to the NIHFCU Bank.
Nov 13, 2017
Response from current dealership:
Ola, we're terribly sorry to hear your experience with us wasn't a pleasant one! We are a "No Haggle" pricing store. We display our best value prices on each vehicle and there are no deviations from the advertised prices. The prices are often adjusted based on the market conditions and other factors. We sincerely apologize if there was a miscommunication in our process and completely understand and respect your decision. Best of luck to you in your vehicle purchase,
Nov 2, 2017
Drove from Greenville Sc to this dealership only to get low balled on my trade. We were only $1000 off from a negotiation price that I felt comfortable with but they would not work with me. Wasted 3 hours!!!
Nov 2, 2017
Response from current dealership:
Thank you for the opportunity. We go through great lengths to ensure our clients are aware of our "No Haggle" pricing policy. We provide the best value through an enormous amount of research while eliminating the hassle, pressure, games and gimmicks! We sincerely apologize if our policy doesn't meet your expectations. If your other options do not work out as you've planned, we'd love to have you as a customer.
Oct 31, 2017
Very friendly, no pressure to buy.
Nov 2, 2017
Response from current dealership:
Tim,
Thank you for your valuable feedback. We are here to assist you anytime.
Thank you for your valuable feedback. We are here to assist you anytime.
Oct 13, 2017
Very Happy with the experience. Judy was wonderful. We ended up buying the car that day.
Thank you Judy.
Nov 2, 2017
Response from current dealership:
Glenn,
Thank you for taking time to provide valuable feedback. We are grateful to have you as a part of Hi-Line Garage family and hope you and your family enjoy your beautiful vehicle.
Thank you for taking time to provide valuable feedback. We are grateful to have you as a part of Hi-Line Garage family and hope you and your family enjoy your beautiful vehicle.
Nov 2, 2017
Response from current dealership:
We greatly appreciate your feedback and would love to have you as a customer.
Outstanding selection of high quality luxury cars at excellent prices. Great overall experience
Nov 2, 2017
Response from current dealership:
Thank you for your review. We are glad to have you as a customer.
Nov 2, 2017
Response from current dealership:
Thank you for taking time to provide us with valuable feedback. We greatly appreciate the opportunity and here to assist you when you're ready to make a purchase.
Aug 29, 2017
Customer service was incredible! Felt like family going in there. Dealt with Bryan, who didn't try to BS us in any way. We felt we weren't getting screwed over at any point or taken advantage of. Beautiful, high class cars on the lot with low prices! Reccomend to everyone!
Nov 2, 2017
Response from current dealership:
Kyle,
We greatly appreciate your kind words. Thank you for your business! We've enjoyed having you as a customer and a new member of Hi-Line Garage family!
We greatly appreciate your kind words. Thank you for your business! We've enjoyed having you as a customer and a new member of Hi-Line Garage family!
Aug 28, 2017
The sales person contacted me and gave me the information about the
car...but it seemed like he was largely going through the motion and did not
seem to have much interest. I had to follow up many times to get responses
and finally after some such was told, the car was sold. Was not happy with
the interactions...
Aug 29, 2017
Response from current dealership:
Thank you for taking time to leave valuable feedback! We sincerely apologize if our level of service wasn't superior! In reviewing the file we noticed that there were 7 emails as well as 8 phone calls sent to you with information. We feel that any more contact during a few day span would aggravate our clients during their busy schedules. If there are any other vehicles of interest in our inventory, we would love a chance to improve your service experience.
Aug 20, 2017
Quilted me a price, then when they sent the bill of sale, claimed the wrong stock number came to their CRM, and had a different vehicle on it. They were prepared to accept a wired payment knowing they were giving the wrong car. I even validated the price in email on this car. Sad actually. They lost a sale. Would never recommend.
Aug 29, 2017
Response from current dealership:
Thank you for taking time to leave us valuable feedback! We regret that we weren't able to provide a level of service worthy of our reputation. In reviewing the file we noticed the initial incoming lead showed you were interested in an Audi A5 Coupe. The buyers order was issued accordingly! Later in the process we noticed you were interested in the convertible instead. We sincerely apologize for the inconvenience and working hard everyday to improve.
Aug 16, 2017
Great experience. Although they would not negotiate the price, Matt was a great salesman.
Aug 21, 2017
Response from current dealership:
Thank you for providing your feedback Stacey
Aug 14, 2017
I was contacted right away. Ja Ja was patient, knowledgeable and a pleasure to work with. He made a special effort to come in and work with me due to my limited schedule. The experience was seamless. I came in pre-approved but they found better financing. Great experience and love my new car!!!
Aug 21, 2017
Response from current dealership:
Thank you so much for providing us with you feedback. We are pleased to hear that your buying experience was such a great one!
Jul 31, 2017
The gray BMW was sold, but we purchased another BMW on site. Joe
Scarpino was a joy to work with! I have already recommended him to a
friend,.
Aug 21, 2017
Response from current dealership:
Thank you for taking you time to provide us with feedback Bob, it was a pleasure doing business with you!
Let me preface my review with a little background. As a second
generation pre-owned car buyer (Dad taught me well), I buy luxury
vehicles online or at a local dealership that meet certain criteria; model,
cleanliness, performance, price, and financing...and most importantly,
service. If you don't treat me with dignity, I walk. My last two purchases
from other dealers have been David Hasselhoff's Escalade for my wife
(why - lol), and a CLS550 for myself. This is the first time I've bought from
Hi-Line Garage, by chance looking for a Maserati and ending up with a
beautiful BMW 740Li M-Sport, Executive Package...OMG, loved the car,
loved the drive, the cleanliness, and of-course price...can't beat the price.
But since everything began online, my first experience was with Purnell
(Sales Professional) and Darren (Sales Manager). Great guys. They did
everything to give me the right information and to make me feel
comfortable with purchasing a car as a new customer some 500 miles
away. So, I made the deal, pending an actual visit to the NC...flew in and
got picked up at the airport by Purnell. When I walked into the building, the
deal was as good as sold in my mind. The comfortable unassuming
layout, the welcome by the staff, the no-hassle paperwork, and the
attention to my needs. By the way, there were plenty of local shoppers; as
we drove up to the dealership, there must have been a dozen other
shoppers and families walking around the lot. I think I may have even sold
a car while I was waiting for mine to get ready :). Guys, I'm hooked
forever...just keep bringing in the cars I want and we have deals for the
rest of time :). My brother will be calling you soon. Keep up the good
work.
Aug 21, 2017
Response from current dealership:
We appreciate you taking the time to provide us with such a detailed interaction with us. It truly was a pleasure doing business with you and we are so happy to know that we made your buying experience as enjoyable as possible! Look forward to seeing you again in the near future!!
Jul 8, 2017
Great sales team.....Actually went back the second day to purchase my vehicle.
Aug 21, 2017
Response from current dealership:
Thanks for the feedback.
Jul 8, 2017
Contacted right away
Aug 21, 2017
Response from current dealership:
Thank your for the feedback Melinda!
Bought the car. Lots of activity, had to wait a long time for paperwork and tag. Our representative was courteous and extremely knowledgeable. He went
out of his way to be helpful during our transaction, even drove us to the bank so we could Get our check to make he purchase. Luv the car we bought.
Aug 21, 2017
Response from current dealership:
Thank you Ginna for giving us your feedback regarding you purchase. Hope you are enjoying the new ride! And look forward to seeing you again soon!!!
Jun 27, 2017
Joe and Darrin were awesome! Very helpful, courteous and fun. Financing went smooth. Best car buying experience ever! HLG garage rocks!!
Aug 21, 2017
Response from current dealership:
Thank you for the kind words and valuable feedback Louise! It was a pleasure doing business with you :)
Jun 27, 2017
I normally dread dealerships, but had a great experience here. Very impressed.
Aug 21, 2017
Response from current dealership:
Thank you Scott for your valuable feedback!
Jun 15, 2017
Make sure you ask for Erick Cover he knows his cars well and is very nice. You want have to worry about being harassed about prices, because they are already marked lower than they should be. I was always worried about being harassed and the distance it was away from me but please just give them a chance you never know what might happen. Don't forget ask for Erick Cover
Aug 21, 2017
Response from current dealership:
Thanks for the kind words Richard, we hope you are enjoying the new ride!
Jun 14, 2017
I have been trying to get this car for a month. The finance manager never got back to me, and the Sales man(Tony) never seemed to remember me when I called to follow up. I would love to purchase the car...just wish someone would follow up
Jun 14, 2017
Response from current dealership:
Britney,
Thank you for your feedback. Our records indicate that there has been several emails sent to you! Perhaps the emails are being stored in your "Spam" folder. We apologize for the inconvenience.
Thank you for your feedback. Our records indicate that there has been several emails sent to you! Perhaps the emails are being stored in your "Spam" folder. We apologize for the inconvenience.
Jun 7, 2017
Went out on a hot day me and my brothere where in the process of gettin a car but the sales person left us standing outside for 15 minutes...he eventually sent another guy out to talk but the guy never spoke or introduced himself to us...while me and brother was looking at car the guy who was standing with us jist walks off as if we wasnt there terrible service and i was trying to actually get a vehicle that day smh
Jun 14, 2017
Response from current dealership:
Tyrone,
Thank you for taking time to provide valuable feedback. Our goal is to provide the best possible level of service for each and everyone of our clients. Regretfully, your experience at Hi-Line wasn't a great one and we apologize. We would love the opportunity to gain your respect.
Thank you for taking time to provide valuable feedback. Our goal is to provide the best possible level of service for each and everyone of our clients. Regretfully, your experience at Hi-Line wasn't a great one and we apologize. We would love the opportunity to gain your respect.
Jun 7, 2017
Email, then contact. Car was ready, good experience.
Jun 14, 2017
Response from current dealership:
Tom, Thank you for the feedback and we greatly appreciate the opportunity.
May 27, 2017
Such an amazing experience buying our car here!
Jun 14, 2017
Response from current dealership:
Domine,
It has been our pleasure! Thank you for your business and we hope you enjoy your vehicle!
It has been our pleasure! Thank you for your business and we hope you enjoy your vehicle!
Awesone service. Thank you Mr. Darren. Robinson for your patience and professional service.
Jun 14, 2017
Response from current dealership:
Thank you for your feedback. We appreciate your business and hope you enjoy your vehicle!
May 24, 2017
Dealer contacted me several times, but, I just kept missing out on
responding.
Jun 14, 2017
Response from current dealership:
Thank you so much for the opportunity. We hope to be able to assist you in the best way possible.
very bad maner of the salesman.he was try to sell me vehical with air
condining problem and explain me that car is under warranty so i can buy
now and take to delers. Afetr i spend 38000. $ ????????????
Jun 14, 2017
Response from current dealership:
Thank you for your feedback and please accept our apologies if you didn't have a great experience with Hi-Line. In order to proceed with a test drive and purchase of a vehicle, we must obtain necessary information such as Drivers License. Failure to prove the information will stop our process. Furthermore, the vehicle you were interested in was in the service process. We retrieved the vehicle since you drove from a distance. Our goal wasn't to sell you a vehicle which needed immediate servicing. We do apologize for the lack of communication during this process.
Great dealer! My salesperson Darren Robinson was excellent. I would
highly recommend this dealer and salesperson. I ended up with a different
car that I loved and that was recommended by Darren.
Jun 14, 2017
Response from current dealership:
Keyonna,
Thank you for taking time to provide valuable feedback. We appreciate your business. Enjoy the beautiful BMW!
Thank you for taking time to provide valuable feedback. We appreciate your business. Enjoy the beautiful BMW!
May 5, 2017
I liked Don a lot and it was my smoothest car purchase ever. thanks!
Jun 14, 2017
Response from current dealership:
Alyson,
Thank you for the positive feedback. We appreciate the opportunity to serve you and hope that you enjoy the vehicle.
Thank you for the positive feedback. We appreciate the opportunity to serve you and hope that you enjoy the vehicle.
May 4, 2017
The sales gentleman called me back the next day to give me information and also emailed me information as well about the vehicle I was looking at very knowledgeable on the car and very polite . Was not pushy at all !
Jun 14, 2017
Response from current dealership:
Sandra,
Thank you for the feedback and the opportunity.
Thank you for the feedback and the opportunity.
Apr 27, 2017
Responsive. Get me informed. Good experience
Jun 14, 2017
Response from current dealership:
Hank,
We appreciate the constructive feedback and thank you for the opportunity.
We appreciate the constructive feedback and thank you for the opportunity.
Apr 25, 2017
Great
Jun 14, 2017
Response from current dealership:
Rashai,
Thank you for the positive feedback and the opportunity.
Thank you for the positive feedback and the opportunity.
Apr 24, 2017
Courteous, but not very responsive. Like they weren't that interested in
selling the car.
Jun 14, 2017
Response from current dealership:
Tim,
Thank you for your constructive feedback. Although, regretfully we weren't able to provide you a level of service worthy of Hi-Line Garage. Should you decide to visit us in the future, we will certainly provide you with a much better experience.
Thank you for your constructive feedback. Although, regretfully we weren't able to provide you a level of service worthy of Hi-Line Garage. Should you decide to visit us in the future, we will certainly provide you with a much better experience.
Apr 21, 2017
He was absolutely excellent! Returned all my phone calls & answer all my questions. I give him a 10!!! Keep up the great customer service..
Jun 14, 2017
Response from current dealership:
Greg,
Thank you for the feedback. We appreciate the opportunity to earn your business.
Thank you for the feedback. We appreciate the opportunity to earn your business.
Apr 20, 2017
Dealer very responsive and reached out to provide information
Jun 14, 2017
Response from current dealership:
Garry,
Thank you for taking time to provide feedback. We are also grateful for the opportunity.
Thank you for taking time to provide feedback. We are also grateful for the opportunity.
Apr 18, 2017
The customer service was great. Although the salesman that we had an appointment had left by the time we got there they connected us with Ken and he took care of us from the test drive to the final sale.
Jun 14, 2017
Response from current dealership:
Evette,
Thank you for your constructive feedback. We greatly appreciate your business and hope you enjoy your vehicle.
Thank you for your constructive feedback. We greatly appreciate your business and hope you enjoy your vehicle.
Apr 9, 2017
Has only been a week, but I'm very happy so far. I worked with Bryan who
did a great job and was responsive throughout the process. I had been
looking for almost 6 months for a particular color combo & feature set and
knew the market. The car was priced well, but had more miles than I
wanted. I decided to still check it out and was surprised with the overall
good condition. Bryan was also diligent in following up in the days after to
ensure my insurance was figured out and to answer any questions I had. My
only complaint is with the speed of operations. Admittedly, it was a busy
Saturday afternoon when I first visited, but it took 45 minutes before I could
test drive the car. When I returned to buy the car by appointment later that
week it took almost 2 hours, despite me paying cash. I may be an anomaly,
but once I decide what I want, I'd like to check out ASAP. The pressure to
buy a warranty was applied, but not inappropriate. I didn't discount a star
because I think this is more of an industry problem than something specific
to Hi Line. I would happily buy from them again, and plan to refer others. For
what it is worth, I checked with a few friends who work with numerous
dealers in town and they felt Hi-Line was a respectable group.
Apr 10, 2017
Response from current dealership:
Thank you for taking your time to provide us with such valuable feedback Alexander. We are pleased to hear that you were able to find and purchase the vehicle you wanted. Look forward to seeing you again in the near future, and hope you are enjoying the new ride!!!
Apr 8, 2017
Good dealer to work for. They would not budge on the price. Purchased the vehicle either way.
Apr 10, 2017
Response from current dealership:
Thanks for providing your feedback Sammy!
The dealer is respond but the car was never available to see. When it did
become available, we went to see the car the next day after notifying the
dealer that we were on our way with more than enough time to respond.
When we arrived, the car had already been sold the day before! A waste of
my time in a part of town that is very difficult to travel due to construction
and traffic. Do not recommend using this dealer.
Jun 14, 2017
Response from current dealership:
Thank you for taking time to provide valuable feedback. We have clients from all over the globe who purchase vehicles sight unseen. We also have to provide the same opportunity to each customer as long as a vehicle is offered for sale. We do apologize if this caused you inconvenience and we weren't able to provide you with a great level of service. We would love an opportunity to provide you with a level of care and attention you deserve in order to regain your trust.
Hi line is great even though we haven't found the right car for me, they are still
looking.
Mar 10, 2017
Response from current dealership:
Thanks for the valuable feedback Gary. Please let us know if we can be of any further assistance. We look forward to doing business with you in the near future!!
Feb 27, 2017
Fast, friendly service - made it painless.
Jun 14, 2017
Response from current dealership:
Gail,
Thank you for your feedback and we greatly appreciate your business. Enjoy the car!
Thank you for your feedback and we greatly appreciate your business. Enjoy the car!
Feb 17, 2017
The dealer was responsive but sold the car before I got all of the facts I needed to make an offer from 2,000 miles away.
Mar 10, 2017
Response from current dealership:
I'm sorry you were unable to get the car you wanted, we apologize, our inventory does move at a fairly quick pace. Please keep us in mind in the future
Jun 14, 2017
Response from current dealership:
Thank you for your feedback as well as the opportunity to earn your business.
Jun 14, 2017
Response from current dealership:
Thank you for your review! We appreciate the opportunity.
Feb 8, 2017
I met with Marc. What a wonderful and refreshing experience it was to have
a sales person, listen and assist with my needs, not that of the company.
Marc did such an amazing job, I purchase the vehicle on the spot.
Great Customer Services goes a long ways, forever.
Thanks, Marc & Hi Line Garage
Feb 10, 2017
Response from current dealership:
Thank for Markita for such kind words and providing us with your input. It means a lot to us to know that we made your purchasing experience an enjoyable one. We look forward to seeing you in the near future & hope you enjoy the new ride!!!
Jan 27, 2017
Very responsive. I've bought a car from them in the past. Good and fair.
Jun 14, 2017
Response from current dealership:
Jeanne,
Welcome back! Thank your for your feedback as well as the second opportunity!
Welcome back! Thank your for your feedback as well as the second opportunity!
Jan 21, 2017
I haven t gone yet. im.going next thursday....but I ll kerp you postef.....
Feb 10, 2017
Response from current dealership:
Thanks for the feedback Frankie, look forward to doing business with you!
Jan 18, 2017
This dealer was awesome in putting me in my GLK-350
Jan 20, 2017
Response from current dealership:
Thank you for the feedback Marlo! We are happy to hear that you are enjoying your new vehicle!! Look forward to seeing you in the near future : )
Jan 12, 2017
Friendly, knowledgeable and courteous (Tony Byrd).
Jan 13, 2017
Response from current dealership:
Thanks for your feedback John
Jan 3, 2017
excellent
Jan 13, 2017
Response from current dealership:
Thank you for the feedback Sree!
Dec 30, 2016
We went looking for a Lexus RX350, but ended up with a Volvo instead. The service professionals were conscientious, informative, and helpful.
Jan 2, 2017
Response from current dealership:
Thank you for your kind words and the feedback Scott. We are pleased to hear we were able to help you with you buying experience! Hope you are enjoying the new ride, and we look forward to doing business with you again in the near future :)
Dec 27, 2016
I did not go there, but I had representatives contact me
Jan 2, 2017
Response from current dealership:
Thank you for your feedback Robin, let us know if we can be of any further assistance to you!!
Dec 23, 2016
Great
Jun 14, 2017
Response from current dealership:
Darryl,
Thank you for the review. We appreciate the opportunity to earn your business.
Thank you for the review. We appreciate the opportunity to earn your business.
Dec 23, 2016
The dealership quickly responded and answered all of the questions I had
concerning the vehicle.
Jan 2, 2017
Response from current dealership:
Thanks for the feedback Glen.
Dec 18, 2016
Hi Line Garage was the best experience I have ever had with a
purchase of a car!! People were fantastic in every way!! They
pride themselves on "no hagggle" price for the product!! I am
overjoyed with this concept!! Hi Line has my future business
and I will recommend them at every chance I get!!
Dec 21, 2016
Response from current dealership:
Thank you so much Donna for providing such valuable feedback! It is great to hear that we lived up to our expectations, and above all, were able to make your purchasing experience as easy and helpful as possible. Enjoy your new ride!!
Dec 4, 2016
Loved working with Tony!
Dec 21, 2016
Response from current dealership:
Thank you for providing your valuable feedback!!!
Dec 2, 2016
The representative call me and was very helpfully, although I
decided not to buy a car from this dealership.
Dec 21, 2016
Response from current dealership:
Thanks for your feedback Jacquelyn! Keep us in mind when you are ready to purchase your next pre-owned vehicle, we would love to do business with you!!!
Nov 22, 2016
A great dealership the best I have delt with George
Dec 21, 2016
Response from current dealership:
Thank you for providing your valuable feedback!!! Glad to hear such kind words from another happy customer!
Nov 11, 2016
I have not yet bought a car, but I will definitely visit this dealership when ready to make a final decision. They knowledgable, personable, and not pushy.
Dec 21, 2016
Response from current dealership:
We are pleased to hear we lived up to you expectations! Keep us in mind when you are ready to purchase your next pre-owned vehicle :)
Great response time, I spoke with Jimmy who was very friendly
and genuine. He wanted to make sure I got the vehicle i desired
for the best price. When the vehicle was sold he immediately sent
me more of their CLA listing that proved to be a better deal.
Overall great experience.
Dec 21, 2016
Response from current dealership:
We are pleased to hear that you had such a great experience with us! It was a pleasure doing business with you, and we are happy that everything worked out for you!!
Nov 10, 2016
Excellent service and sales person Bryant was very nice and professional
Love my new Mercedes benz sports
Not the one I went for because it was sold
But overall I am very pleased.
Dec 21, 2016
Response from current dealership:
Thank you Gladys for your feedback, we are pleased to hear that we were able to make your buying experience an happy and easy one! Hope you are enjoying the Mercedes!!
Oct 30, 2016
They do not understand they over inflate the price of a vehicle, when said
vehicle has triple the mileage compared to customary/table vehicle age.
I made them a very fair offer, they declined. They need to get connected to
reality. In addition, they do not clearly disclose the additional $499 they add
to the price of the vehicle "just because they can".
If they don't want my monetary offer, I'm sure other dealer will be more than
happy to take and enjoy it!!
Jun 14, 2017
Response from current dealership:
Thank you for your feedback. We perform a vast amount of research before we price each vehicle to ensure the best value is provided! Therefore, we offer a "No Haggle" purchase environment which is very transparent! That is the reason our clients such as yourself contact us from hundreds of miles away. We do apologize if our process didn't meet your needs and wish you the best of luck in your vehicle purchasing. Thank you for the opportunity.
Oct 24, 2016
Excellent service with fast response! They made it easy for me to purchase my Mercedes for my wife.
Oct 31, 2016
Response from current dealership:
Myron,
It has been a pleasure working with you on your Mercedes. Thank you for your business and I hope you and your wife enjoy the beautiful Mercedes! We look forward to assisting you on your next purchase.
It has been a pleasure working with you on your Mercedes. Thank you for your business and I hope you and your wife enjoy the beautiful Mercedes! We look forward to assisting you on your next purchase.
Oct 5, 2016
They have Called many times, have not had the Time to View
their Cars yet.
Oct 31, 2016
Response from current dealership:
Jerry,
Thank you for your feedback! We look forward to assisting you when you are ready.
Thank you for your feedback! We look forward to assisting you when you are ready.
Oct 3, 2016
Made a 70 mile plus trip to see auto at Hi-Line. The car was a disaster. Body was scratched/marred on almost every location. To me and my wife, to advertise a car in this condition borders on unethical advertising. A bad experience!
Jun 14, 2017
Response from current dealership:
David,
Thank you for taking the time to provide valuable feedback. We do apologize if our vehicle didn't meet your expectations.
Thank you for taking the time to provide valuable feedback. We do apologize if our vehicle didn't meet your expectations.
I received an email within one hour from them....and they also followed up with a telephone call. Very professional and not the least bit aggressive.
Oct 31, 2016
Response from current dealership:
Thank you for your review and feedback. We look forward to assisting you with your vehicle purchase.
Oct 31, 2016
Response from current dealership:
Kristen,
Thank you for your review! It was a pleasure working with you on your vehicle purchase. Thank you for your business.
Thank you for your review! It was a pleasure working with you on your vehicle purchase. Thank you for your business.
Sep 3, 2016
Great communication!!
Jun 14, 2017
Response from current dealership:
Thank you for your feedback as well as the opportunity to earn your business.
Jun 14, 2017
Response from current dealership:
Thank you for giving us the opportunity. We are grateful for your feedback.
Sep 2, 2016
The salesman, Tony Byrd, was very professional and friendly and not at all pushy. I purchased this vehicle and I am very satisfied with my choice.
Jun 14, 2017
Response from current dealership:
Tia,
Thank you for your feedback. We greatly appreciate your business and hope you enjoy the vehicle.
Thank you for your feedback. We greatly appreciate your business and hope you enjoy the vehicle.
Aug 20, 2016
They immediately contacted me back to assist with all my needs.
Aug 25, 2016
Response from current dealership:
Thank you Tammy for providing your feedback! It is always nice to hear that we live up to our valued customer's expectations! Hope you are enjoying the new vehicle and we look forward to seeing you again whenever you decide to purchase your next ride :)
Aug 18, 2016
Love my car and the service was EXCELLENT
Aug 25, 2016
Response from current dealership:
Thank you Amy for providing your valuable feedback! We strive of providing exemplary service to our customers, and are pleased to hear we were able to do that for you!!
Aug 15, 2016
They made my experience real nice, will gladly recommend them to friends!
Aug 25, 2016
Response from current dealership:
Thank you Carolyn for providing your valuable feedback! We are glad to hear you had such and enjoyable buying experience! Hope you are enjoying your new ride, and we look forward to doing business with you again in the near future :)
Aug 9, 2016
contacted immediately and answered all questions.
Aug 25, 2016
Response from current dealership:
Thank you for providing your valuable feedback! We are pleased to hear we met all your expectations and that you left a happy customer!!
Aug 6, 2016
Nice vehicle at a wonderful price. We just decided to go with another make /model.Tony was great!!! We will always consider Hi line when vehicle shopping.
Aug 25, 2016
Response from current dealership:
Thanks Trae for providing your valuable feedback!
Aug 4, 2016
Good dealer
Jun 14, 2017
Response from current dealership:
Thank you for your feedback! We appreciate the opportunity.
Jul 20, 2016
I was really interested in the car and needed a little reassurance about my trade-in before I made a 100-mile trip to the dealer. While I realize it's very difficult to quote a precise allowance without seeing the car, I gave an accurate description and provided photos to help assist. Unfortunately, after extensive conversation, the best offer I got was 1/3 of the amount I had been offered recently by two other dealers. By "hedging their bet" so conservatively, they prevented a sale and I found a better deal elsewhere. At least they saved me the inconvenience of a trip.
Jul 16, 2016
Car was just as advertised, dealership was a pleasure to work with. Pricing was excellent.
Aug 25, 2016
Response from current dealership:
Thank you Cindy for providing your valuable feedback! It was a pleasure doing business with you! Enjoy your new ride :)
Jul 7, 2016
Good service and made the purchase quick and painless
Jul 16, 2016
Response from current dealership:
Thank you Mark for providing your valuable feedback!
Jul 1, 2016
The salesperson Tony was a nice guy who was knowledgeable and not
over-bearing. However, the finance personnel tried to offer me a
ludicrous APR which he claimed was the best he could do...turns out it
wasn't the best he could do and by the end of the day I got it down to
what I deserved given my credit and previous vehicle history. Buyers
beware, they call themselves a no-haggle dealership but that doesn't
pertain to the financing options so don't accept what they initially offer
you without a thorough review.
Jul 1, 2016
very nice salesperson
Jul 16, 2016
Response from current dealership:
Thank you Thurman for providing your valuable feedback!
Jun 29, 2016
Dealer response was great. But seem to be too busy to talk. Rushed through the conversation and didn't really try to help the deal go through.
Jun 14, 2017
Response from current dealership:
Lawanda,
Your feedback is greatly appreciated! We regret that we weren't able to exceed your expectations.
Your feedback is greatly appreciated! We regret that we weren't able to exceed your expectations.
Jun 15, 2016
Very quick response
Jul 1, 2016
Response from current dealership:
Thank you for providing your feedback Victor!
Very quick process once we were able to find a vehicle that fit my budget. So far so good with 5 series bmw purchased
Jul 1, 2016
Response from current dealership:
Thank you for providing your feedback Asadah! Pleased to hear that you are enjoying your new ride :) look forward to doing business with you again!
Jun 12, 2016
I had previously given a bad review but need to change this and give myself
the bad review. Ken had tried to contact me several times and left
messages for me that I had not checked.
I was very impressed with his sense of urgency to get back to me and follow
up.
Jul 1, 2016
Response from current dealership:
Thank you for providing your valuable feedback Stephen! We are glad to hear that you had an enjoyable buying experience! Happy to have you as a customer :)
Jun 10, 2016
Great with providing information and following up with
Jun 13, 2016
Response from current dealership:
Thank you Howard for taking the time to give us your input, it is greatly appreciated!
Jun 4, 2016
Nice salespersons, quick responses
Jun 13, 2016
Response from current dealership:
Thank you Merab for taking the time to give us your input, it is greatly appreciated!
Jun 3, 2016
Joe contacted me within hours of my inquiry. We drove to Hi-
Line Garage a few days later and drove the BMW listed above.
However, after driving numerous outstanding cars, we bought a
2014 Mercedes E350. We had a great experience and highly
recommend Joe and Hi-Line.
Jun 13, 2016
Response from current dealership:
Thank you for providing your feedback Jill, we are pleased to hear you had an enjoyable buying experience, look forward to hearing from you in the future & enjoy your new ride!!!
May 30, 2016
quick contact
May 31, 2016
Response from current dealership:
Thanks for the feedback David!
May 25, 2016
Dealership was responsive and took time to address all of my concerns.
May 27, 2016
Response from current dealership:
Thank you for taking the time to provide us with your feedback Clayton! We strive on making our customers as pleased as possible, and are happy to hear we were able to do that :)
May 11, 2016
Nick was quick to respond and kept me informed on what was happening with car. Great deal and great mileage for this model,
It is approximately a 3 hour drive and we couldn't get out schedules right to drive there. From what I experienced in initial inquiries rgey have excellent customer service attitude..
May 12, 2016
Response from current dealership:
Thank you for the feedback Don! We are pleased to hear we were able to provide excellent service, we appreciate your time and look forward to doing business with you in the future if you do decide to make the trip!
May 10, 2016
Polite, no pressure.
May 12, 2016
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
May 10, 2016
Visited HiLine's lot in Charlotte. Their salesman was very helpful and knew his products well. They have a good variety of late model cars bought at auction. Although we opted instead to buy a Lexus "dealer car" because the service history was very clear and the extended MANUFACTURER's warranty (HiLine's warranty option was offered by a 3rd party), our experience with HiLine was positive and would recommend that anyone looking for a late model luxury car at a good price give them a shot.
May 12, 2016
Response from current dealership:
Thanks for the feedback Jim, it was a pleasure doing business with you and we are pleased to hear you had such a positive experience! Even though we were unable to find a vehicle for you at the time, we look forward to doing business with you in the future. Please spread the positive words about our dealership, it means so much to us. Hope you enjoy your new Lexus :)
May 5, 2016
Made several calls to serve me.
May 12, 2016
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
May 5, 2016
This dealership responded to the point of pestering. I never picked up the calls, but they were friendly and ambitious.
May 12, 2016
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
May 4, 2016
Great response,thanks,Joe
May 12, 2016
Response from current dealership:
Thanks for taking the time to provide us with your feedback!
Apr 27, 2016
Very pleasant buying experience! Great dealership!
Apr 27, 2016
Response from current dealership:
Thank you for taking the time to provide us with your valuable feedback Deborah! We are pleased to hear that you had a wonderful buying experience! Hope you are enjoying your new ride :)
Apr 13, 2016
Awesome Experiece
Apr 26, 2016
Response from current dealership:
Thank you for providing your feedback Eric! We are glad to hear that your buying experience went well! Enjoy your new ride :)
Mar 26, 2016
Dealer quick to respond to inquiry.
Jun 14, 2017
Response from current dealership:
James,
Thank you for the opportunity as well as taking time to provide feedback.
Thank you for the opportunity as well as taking time to provide feedback.
Mar 24, 2016
It was great,the car I was really looking for was a XTS Platinum
Jun 14, 2017
Response from current dealership:
George,
Thank you for the feedback. We hope you have found a beautiful XTS Platinum!
Thank you for the feedback. We hope you have found a beautiful XTS Platinum!
Mar 20, 2016
I can not stop raving about my experience with Hi-Line! My sales professional was Tony Byrd. I highly recommend using him. I was preapproved with the online tool but was skeptical it the "preapproval" was real. I live in South Carolina and did not want to drive almost two hours to be disappointed. I spoke with the dealer and ended up looking at a Mercedes Benz GLK350 with only 44,000 miles. When I arrived the vehicle was sitting outside. I was still a little nervous but as they state NO HAGGLE at all. I test drove and filled out paperwork. I truly received a luxury experience. My mother who is in Michigan is coming down to NC now to do business with them also. Thank you just thank you!
Mar 26, 2016
Response from current dealership:
Thank you for taking the time to provide us with your valuable feedback. We strive on making our customers buying experience as easy and stress free as possible. We are pleased to hear that we exceeded your expectations. Hope you are enjoying your new ride! And look forward to seeing you in the future!
Mar 15, 2016
Good
Apr 26, 2016
Response from current dealership:
Thank you for your feedback. It has been a pleasure assisting you with your vehicle purchasing needs!
I have only corresponded through email
so far and they are excellent with replies.
Always responds within a few hours.
Seems very concientious concerning
customer service.
Mar 19, 2016
Response from current dealership:
Thank you for your feedback, we have enjoyed assisting thus far in your car buying experience, and look forward to doing business with you.
Mar 19, 2016
Response from current dealership:
Thanks for the feedback, we would love to have you as a customer, please revisit our inventory, as we have cars coming on a daily basis.
Mar 7, 2016
It's a no hassle dealer and I like that
Mar 19, 2016
Response from current dealership:
Thank you for your feedback, we are very pleased to hear about your great experience.
Mar 19, 2016
Response from current dealership:
Thank you for your feedback, we would love to have you as a customer if we have the right car for you.
Feb 21, 2016
Great!
Mar 19, 2016
Response from current dealership:
Thank you for your feedback and it has been a pleasure assisting you in your car buying process.
Feb 15, 2016
Internet sales person would not answer simple question over e-
mail - wasted my time going back and forth
Mar 19, 2016
Response from current dealership:
Thank you for taking the time to provide valuable feedback. We regret that we were unable to communicate in a better fashion. We do go to great lengths so that our customers are informed of our "no haggle" policy and how we offer some of the best deals up front. Thank you for your interest and best of luck.
Feb 18, 2016
Response from current dealership:
Thank you for taking the time to provide valuable feedback! It has been our pleasure working with you thus far.
Feb 5, 2016
Very helpful! Will do business with them in the future!
Feb 18, 2016
Response from current dealership:
We greatly appreciate the opportunity!
Jan 30, 2016
Excellent
Feb 5, 2016
Response from current dealership:
Much appreciated :)
Jan 20, 2016
Response from current dealership:
Thank you for your business! We appreciate the feedback.
All the best!
All the best!
Jan 17, 2016
Called ken,looked online at a 2013 Lexus,
drove over 500 miles to ck over car ,car
and dealership was above expectations,
ask for ken
Jan 20, 2016
Response from current dealership:
Thank you for your business! We appreciate you taking the time to provide some feedback. Enjoy the beautiful Lexus.
All the best!
All the best!
Jan 14, 2016
Quoted one price over the phone to bait me to drive over one
hundred miles,
then switched up with a lie stating that the car had a past that
was not true.
They then dropped the price again because they said it needed
struts also
proved to be untrue.
Jan 20, 2016
Response from current dealership:
Thank you for taking time to provide us with your feedback. All of our cars are priced the same on our website and third party providers. Although, in this case I assume that you are referring to your trade vehicle. We do provide a "Trade in Appraisal Tool" on our website but never received one for your vehicle. The final trade value can only be determined upon physical inspection. As far as the history of the vehicle, Carfax stated that on 12/30/2011 the vehicle was registered in VA as a "Rental Vehicle". The struts were also noisy on physical inspection.
We deeply apolo
More ...
We deeply apolo
Jan 7, 2016
Nice guy
Jan 20, 2016
Response from current dealership:
We appreciate you!
Jan 3, 2016
They respond well to inquires and they do not contact you day
and night to try to make a sale.
Jan 6, 2016
Response from current dealership:
Thank you for your feedback, we love to keep all current and future customers as happy as possible :)
Dec 17, 2015
Staff is professional and friendly. They
didn't pressure me to buy a car.
Dec 28, 2015
Response from current dealership:
Thank you for the feedback. We would love to sell everyone a car, it is very important to us that you purchase the car you love.
Dec 9, 2015
Excellent customer service!
Dec 28, 2015
Response from current dealership:
We appreciate your feedback. We always strive to offer the best customer service in the business. Thank you!
Nov 15, 2015
Excellent Service
Dec 28, 2015
Response from current dealership:
Thank you for taking the time to provide us with positive feedback! We enjoy having customers like you and strive to do better each time. Thank you!
Nov 14, 2015
Very enjoyable,friendly and most important, fare
Dec 28, 2015
Response from current dealership:
Thank you so much for your kind words! We are delighted to hear that you've had a great experience at HLG! Thank you.
Dec 28, 2015
Response from current dealership:
We greatly appreciate your business and are glad that you had an enjoyable experience!
Nov 6, 2015
Response from current dealership:
Thank you !We would love to have you as our customer whenever you are ready :)
Oct 26, 2015
Traded in and used their financing. Got a great interest rate.
Salesman (Nick) was very knowledgeable with info on the
vehicle we were purchasing. Good communication after the
sale. Recommend to everyone as top notch dealer.
Nov 6, 2015
Response from current dealership:
Thank you for your kind words. It's great to know we were able to add one more happy customer to our growing family of valuable clients :)
Oct 25, 2015
Extraordinary experience with Silas
and Darren. Every I e there made
you feel welcome and that they
truly appreciated your business. I
would highly recommend Hi Line
Garage.
Nov 6, 2015
Response from current dealership:
Thank you so much for your feedback, working with you was a pleasure, a happy customer is what we want and it sure seems like we've got one :)
Oct 10, 2015
Excellent customer service,
straight talk, large variety of VERY
nice cars. Purchased car from
them one evening, drove from
Columbia. Would do it again!
Nov 6, 2015
Response from current dealership:
Thank you so much for your review , we are happy to know everytime our hard work pays off, Glad to know we could make it worth your drive :)
This was a great car buying experience! I
got the Cadillac that I always wanted!
Jimmy and Rob worked out the best
possible deal for me! I will definitely be
back!
Nov 6, 2015
Response from current dealership:
And we will gladly be here to help you find your next Luxury pre-owned vehicle :) Thank you for your nice words.
Sep 10, 2015
Good follow-up. Called with a lot
of details regarding the business
and there reputation.
Nov 6, 2015
Response from current dealership:
Thank you for your feedback :)
Nov 6, 2015
Response from current dealership:
We truly are "no-hassle" in every sense of the word and we love it when our unbeatable deals are noticed! Thank you for your review :)
Sep 5, 2015
The dealership contacted me through
email the exact same night I inquired
about a particular car (mind you they
were closed at this time). When I arrived
at the dealership they were nothing but
professional and made sure they did
whatever it took for me to get the car I
wanted within my terms that same day! I
definitely will and have recommended
them to all my family and friends. The
sales person I dealt with was Wiley and
he was absolutely the best!!!
Nov 6, 2015
Response from current dealership:
Thank you for your nice words Lynde, happy customers are we strive for. Glad to hear we could make your car buying experience as smooth as possible . Hope to see you again :)
Sep 5, 2015
At Hi Line I got a call back,they answered all my questions and
followed up with me. Excellent service!
Nov 6, 2015
Response from current dealership:
Thank you for your feedback, we do our best to do everything we can to make every customer's experience as smooth as possible. Great to know we delivered :0
Aug 8, 2015
This is a vey good dealer with a great
staff. They helped me get approved for
the car that I wanted.
Thanks! HL Garage
Aug 21, 2015
Response from current dealership:
Thank you so much for your feedback Marcos, It was a pleasure working with you too. We hope to be of help when you are ready for your next pre-owned vehicle :)
Aug 3, 2015
They contacted me and were very polite. They were not pushy; they only said to let them know if they could be of any help in my search for a car.
Aug 21, 2015
Response from current dealership:
Thank you Sam for your review. Like you mentioned we never like to be pushy and It will be our pleasure to help if you ever need us. :)
My salesperson was Joe. He was wonderful from the first phone call,I had my sick puppy with me because I was out of town and he was very understanding and caring, throughout the process they all were. I love my car, the process was painfree and enjoyable. I highly recommend Hi Line Garage.
Aug 21, 2015
Response from current dealership:
Thank you for your review Melissa. It has been our pleasure working with you. We love that you love your car and that we could create a smooth experience for you. Hope your puppy is all better. :)
Jun 6, 2015
Bought a Mercedes E350 from them. Car well
below KBB value. No pressure experienced.
Highly recommend them. Good financing.
Plenty of wonderful vehicles. Recommend h
take a look at their website. Can't go wrong.
Nov 9, 2015
Response from current dealership:
Thank you for your feedback Orlando, we do our best to ensure the best deals possible are being offered and we keep our inventory exciting and fresh, We are very glad to know our hard work has been noticed :) Hope you are enjoying your new ride.
May 27, 2015
Fantastic group of guys. If you don't buy from here you just
missed a great priced vehicle. I didn't buy what I was initially
looked at. Deals were too good to not up buy. Be sure to Ask for
Darren and let him know Joshua sent you.
May 7, 2015
Ended up purchasing here because the
price was right, but frustrating after the
fact when we got the car home.
1. They didn't top of the fuel before we
left.
2. They didn't top of the windshield
washer fluid.
3. They didn't follow up about the
insurance like they said.
4. The oil was low.
5. Finance process took way too long.
While we waited, 1,2, and 4 could've
been addressed before we left the lot.
Regarding number 4, we called them the
next business day and they wouldn't
follow up. I had to call them 5 times
before we ended up taking it to the BMW
dealership. They didn't offer to pay for it
or to do the service basically saying We
needed to do it. Their actions made the
vehicle purchase seem sketchy. They
were not reassuring at all. Thankfully the
BMW dealership was GREAT! BMW took
a look and topped off our fluids/oil free of
charge. The seller has yet to follow up
with the last communication. They will
not make you feel taken care of. A car
purchase is too large to not have that
kind of feeling.
May 1, 2015
Excellent
Aug 21, 2015
Response from current dealership:
Much appreciated!
Apr 19, 2015
Quick response and accurate
Nov 6, 2015
Response from current dealership:
Many Thanks Patrick!
Jun 30, 2013
Great Experience, Great Car, Great deal!
May 5, 2013
This dealership responded to our email requests promptly.
However, we found a vehicle locally but really appreciated their
help!
Jan 11, 2013
Phil Moore was my salesperson. He was friendly,well informed and made sure I understood the whole process.
Dec 17, 2012
Nice people but did take a couple of days to get back to me and had
already bought a car by that time
Nov 22, 2012
We went to MANY dealers looking for a Mercedes and Darren was a
wonderful guide to get what we wanted/needed. We will be
recommending HiLine to all our friends.