Hertz Car Sales Seattle

good

Car wasn't available..... but they communicated well and tried to help with other options.

Friendly nice helping staff

Great experience with Hertz Car Sales in Burien! Very friendly, very helpful. Straight forward "No Haggle" pricing. Good email communication. The original vehicle I was interested in had sold, but they had another vehicle that I liked even better and I ended up purchasing it. The purchase process was quick and easy, i was in and out in under an hour and they delivered the vehicle to my home!

Communicative)))

We had asked for the information on getting the car prehand because we didn't have the driving license but we only had the results. The lady we was emailing refused to give us any Info, she just kept saying come for an appointment and we will tell you everything. We traveled for 2 hours on different busses on a blazing hot sunny day. Only to be told that we cant get the car without a temp license, which is something that could have easily been told through the phone. It was super disappointing, annoying and frustrating. We had said we will get the temp license soon so he went over and saved the car for us. The day that we got the license we called him 5mins after telling him that we got it and we will be there to get the car. Only then is when we found out that he sold the car already. He didn't even call be to say that he is about to sell or already sold the car. It's really ridiculous because we took a bus from Everett to Spokane just to get the license, only place early appointment

Excellent customer service

Very responsive

The dealer responded, but only wanted to communicate over phone.

Quick response

Aldrin helped us buy our car and it was a fantastic experience.

Great

Great skill

Very accommodating, and professional.

She was fast to get 9n the phone and I liked that

I am happy with my purchase, and I appreciate staff helping even though we were getting snow! My one real complaint? I felt it was incredibly cheap and pathetic that she “went to put gas in it” before we left the lot, and when I went to drive away there was only A QUARTER TANK OF GAS. I just spent 29k on a car from you guys.... come on.

quick and helpful

Very helpful, wasn’t the car I was looking for though

I bought this car. Great service.

nice experience over the phone never visited in person

Great response and opportunities for getting some details. I decided to go with a mercedes benz SUV for the space and room for facilitating meetings.

Drove all the way out there after asking them about the condition only to find out the whole side had been hit and needed repair not again

good

We bought a Nissan Rogue AWD from here. Olga was wonderful to work with.

Excellent, kind and honest. The sale person was great.

Good

Wonderful no pressure

Great customer service

The salesperson was very attentive. I just do not understand why a WA Hertz is unable to sell me a vehicle since I live in CA. I happen to be in WA for an extended period and need a vehicle. I have had three different explanations as to why this cannot be done. I give up

We worked with Victoria who was awesome. The entire experience was easy and problem free. They let us take the car we wanted to our mechanic and it checked out as A+. We will always buy our cars from them.

Purchased my Hyundai Elantra from hertz. It was fast, easy and no hassle. I told them what I wanted and they gave it to me.

Good prices, nice people

Timing was bad to do any car shopping. When I made contact the salesman seemed helpful.

Friendly and helpful.

Nice and easy to deal with. Good customer service. Excellent staff.

Offered help ~ more than once. Looked like a good price/condition on their car. Thank you! We have already purchased a new one.

They were very good at contacting me about my request for information.

I asked about a specific vehicle safety feature which was key to my purchase decision, however they were non-responsive, only asking me to come in for a test drive. There are too many options on the web to physically visit each one. Dealers need to know their inventory and be able to answer specific questions.

They were very honest and upfront about their cars. Price not negotiable because they were below BB value. My niece purchased her car from them.

good experience

Poor communication. I have emailed them twice. I had some questions about the cars warranty and I requested a picture of one of the listed features. I only received one reply and it was a generic response to come down to the car lot.

Fast responding

Bpful and attentive.

Great communication.

We we're in an out with our purchase within 2.5 hours. At no time did we feel pressured. We felt that what was being told told to us was honest. We didn't feel we got taken. All the extras we got was my wife agreeing an did not feel the cost was going to effect the total monthly payment. Will definitely encourage others to take a look at the company for purchasing a vehicle

Excellent. Shout out to Brandon for being a great sales rep.

Bought it l. Easy process. No pressure.

It was a good experience, I didn’t feel pressured in buying the car.

They described a different car and when we get there, that car wasn't there and they said they make a mistake when they posted so I was very disappointed.

called and emailed asap

This is the best place to go and get a car the salesman's are not pushy they listen to what you want instead of just throwing you into a car that's reasonable or something that is garbage ask for Brandon he's super cool and laid-back and let you make your own decisions also the sales manager is great and friendly I will definitely be back for my future car

I had a great experience at Hertz. Gianni greeted us immediately after we arrived, and the whole car buying experience was great. I would definitely go there again.

We wanted to look at three vehicles listed on CarGurus. The sales associate was attentive and brought us to the vehicles so we could inspect them. The environment was laid back but professional. When my husband and I started discussing if we wanted the vehicle, the associate excused himself in order to give us privacy. Absolutely no pressure to buy, which is a welcomed change from used vehicle sales staff at other dealerships. Upon opting to purchase the auto, a simple explanation of additional warranties was presented. Again, absolutely no pressure to buy any extras. Be sure to ask about the Hertz powertrain warranty and find out if the vehicle you are purchasing has a manufacturer's warranty as well. Excellent buying experience, and I would recommend to anyone who doesn't want to deal with a dealership, but finds they need to.

Scott the manager was great I don't remember the name of my salesman but he was also great very helpful he took my info we took the car for a spin and I ended up buying what I set out to get great dealership I'd buy from them again

Great service and gave a fair price on my trade-in.

So far it's been very positive. Gianni Falzone originally contacted us by e-mail and met with us, 11/4. We drove the 2016 Toyota RAV and it was fine but not AWD. We drove a 2017 with AWD and will be purchasing it this Friday. It was a much easier experience and convenient without time wasted travelling from one place to another.

I have only talked to them on the phone and thru email but they are aware of what I am looking for and keeping an eye out for me.

They responded in a timely manner but the cars were a little more worn then I thought they would be.

They didn't have time to show me the car. They pulled it around and said do you want to go test drive solo?

The dealer was very helpful, and found us as many cars that were similar to the Mazda 3 but at a lower price eventually settling on the VW Jetta. (Be mindful that they don't haggle at all) after we got the sale all lined up we went to the sales manager that tried to sell us on extended warranties and other garbage for ridiculous prices, however that is to be expected, they are just doing their jobs. Overall good experience though

Excellent service

The sales man wouldn't answer my direct questions, was really difficult to get a hold of, and over all really unhelpful.

Great

Best place and prices to buy a used car. The car was great and salesman was extremely helpful.

Quick to respond by email and phone call. Incorrect model was listed. It wasn't a Prius C four but a Prius C two and they had several of them. Some had little nicks in the paint job but looked to be in good shape.

Great car buying experience. Jim listened to what I wanted and gave solid info. He also followed up with me after I bought it, just to make sure everything was going well with it.

Excellent

Went above and beyond testing features we were looking at in the car.

boughht the car.

Satisfactory response and business like at the dealership

Hertz is a mess. They list their 4Runners as "trail" versions for click bait and then when you call try to sling a deal for an Sr5. I have been in the market place for a while know and have seen this happen multiple times

Agent was very polite. Got back to me immediately.

My over all experience. I rate 3. O love the car great price but one thing I. Notice was my front tires I will have to purchase I thought on a vehicle your tires can't be bald Dangerous

Carlos was great. I ended up buying an Elantra from him. I'd highly recommend my friends and family to go see Carlos.

Sales was nice and upfront with me.

Jonny was very nice and pleasant. We had no pressure buying the car. The only dissatisfaction is that we came to pick up the car , when they called us and said its ready,and it wasn't clean, so we've had to wait for 3 hours for them to finish. Also second key that was promised, never being given to us and it cost a lot to make a spare key.

Great

The place is a dump - It is very Representative of the sales team. No idea how to do a deal. Illiterate when corresponding as well.

I chose a car, signed papers, went home and changed my mind. They were so nice and understanding. Let me change my car and i left paying less and happy!

Good way to buy a nearly new car. Seems to be a little less expensive than the other rental car sales places

We bought a car from this dealership and the price was good, but the service was poor. The car needed some work done so we made an appt to come back in 3 days to pick it up. When we returned it still wasn't ready. The asst mgr apologized and promised to fill the tank with gas to make up for the wasted trip (1hr each way) and for not having it ready for us. When we were finally able to take possession of the car the tank had not been filled. We took the car and left frustrated. Will not return to this dealership because the staff seems disorganized and unprofessional.

Nice

Got an answer of go to the website. I did and had additional questions

Carlos was our sales rep., he was great, very nice, never pushy & very professional. It took us hours to get to the dealership, I let him know we were on our way & he was ready for us when we arrived. We got a good price for trade-in, fair price for new car. I love my new car! Beautiful, clean & very impressed with extended warranty available. Didn't realize buying a car now takes hours, but it does. Have a pre-determined quote ready from your insurance, I did & was thankful. Didn't give them a 5 only because their bathroom needed some attention.

They responded but ignored my questions and just told me to stop by. A hour drive away from my home. I went elsewhere.

Kept hearing.. we can't do that or we don't do that. Acted like they were to busy for me.

Scott was very helpful and did not make us feel pressured at all. He had answers to all our questions and was willing to help us take care of all the loose ends. I would definitely recommend him to my friends & family who will be making a car purchase in the future.

They were great! This was my first car purchase and they made it fast and easy with no hassle. Hertz answered all the questions I had and then some. :)

Good!

This place is GREAT! We had been to 5 other dealers. Here no pressure. They allowed us to take our time, we had lunch and came back to the right decision. Hertz is awesome. They have one guy who speaks 5 languages! First he spoke to me in Spanish and then in Russian to another customer. My family was treated with respect with no pressure. Great experience!

Great Service! Honest employees and no back and forth. They were straight forward with me, I found the car I was looking for. It was certified and cleaner then alot of the cars I had seen at local dealers. Their process is very fast. I didn't have to wait around for hours.

They told me it would be a week before I could even test drive the vehicle I wanted, so I purchased a car elsewhere.