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Today 7:30 AM - 7:00 PM (Closed now)
Heritage Hyundai Towson
About Us
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Today 9:00 AM - 9:00 PM (Open now)
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801 York Road
Towson, MD 21204
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The dealership transfered the vehicle to another dealership in Heritage dealership and sold it as I was signing the paperwork.
Apr 17, 2026
Response from current dealership:
Hello Mark, we appreciate you taking the time to leave this review. Thank you for taking the time to chat with Sarah. We will keep you updated if another vehicle that meets your criteria becomes available.
General Manager,
Sarah Udelhofen,
sudelhofen@mileone.com,
443.341.8613.
General Manager,
Sarah Udelhofen,
sudelhofen@mileone.com,
443.341.8613.
Feb 26, 2026
They contacted me, i filled out the application and never heard back again
Jan 11, 2026
Response from current dealership:
Garrett, we strive for a high level of customer satisfaction in all aspects of our dealership.
Jul 9, 2025
Good contact
Jul 11, 2025
Response from current dealership:
Hi Steve, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Jan 11, 2025
Response from current dealership:
Congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Aug 3, 2024
I made an appointment 2.5 hours away at this dealership with a salesman named Tolu/Joshua. I arrived at the appointed time, and the salesman was with another customer. (understandable)
Then I waited a few minutes and met another man, then I was passed on to another man who took me out to the car with the key. Did not offer to test drive it with me. Opened the car and when asked questions about it stated he was not really all that familiar with the Subaru.
I actually thought the car was the darkest blue possible (and it was for that year), yet it was not the NAVY blue that I had repeatedly asked about. Tolu sent me a video which I had looked at and in the light it did look dark blue. SINCE this appointment, I have had a chance to research the colors available and will be looking for the Outback in Dark Blue Pearl (NAVY BLUE).
All in all, the dealership seemed nice. I did not feel unsafe there as a woman alone. It was heavily stacked with male employees.
Aug 23, 2024
Response from current dealership:
Hi Gretchen. Thank you for taking the time to review Heritage Hyundai Towson. All of our customers’ input and feedback is very important to us, as we strive to meet then exceed your expectations. We apologize for your less than positive experience at our dealership, as this is never our intention. Our General Manager, Scott Feinstein, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Scott directly at scott.feinstein@mileone.com or 410.832.2475 to allow us the opportunity to rectify our misste
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They were quick to respond on a car that i was interested in. Very polite! Reason i gave them a 3 rating is because i couldnt get over there
right away due to im 2 hours out. They kept in touch for 2 weeks stating they still had the car. The day before i was suppose to arrive the car
gets sold. i get the first come first serve part. But at least check your inventory before confirming appts to see a particular car. Only reason i
found out i had to ask because the car wasnt listed anymore. i wouldve wasted a 2 hour trip. And just a suggestion. Get rid of the automated
emails. its impersonal. But overall it wasnt a bad experience just disappointing
Aug 13, 2024
Response from current dealership:
Hi Richard. Thank you for taking the time to review Heritage Hyundai Towson. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our General Manager, Scott Feinstein, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact Scott directly at scott.feinstein@mileone.com or 410.832.2475 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soo
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Jun 20, 2024
They responded although the sell didn't happen. They are respectful
Jun 22, 2024
Response from current dealership:
Hello, thanks for your review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Show older dealer reviews 88
Apr 6, 2024
Very nice experience
Apr 7, 2024
Response from current dealership:
Hi Dana, we are very happy to have provided you with such a positive experience! Safe travels!
After a week of negotiations, an offer from me to put a deposit to hold, a set appointment for Monday, and making arrangements to stay overnight with my M-I-L, I received a text at 10:38PM Saturday night saying the car wax sold out from under me.
Apr 4, 2024
Response from current dealership:
Thank you for taking the time to review Heritage Hyundai Towson. We work hard to provide all customers with an exceptional experience, and sincerely apologize as it appears this did not occur. Should you wish to further discuss your experience or have additional vehicle needs, please contact our General Manager, Scott Feinstein, directly at scott.feinstein@mileone.com or 410.832.2475. Again, thank you for your time and we hope to speak with you soon.
Jul 29, 2023
Excellent
Aug 3, 2023
Response from current dealership:
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Nov 16, 2022
Wonderful experience. Everyone was so responsive and professional. Our salesman Jackie Coco Sr was the best. I would recommend to purchase from them.
Nov 22, 2022
Response from current dealership:
Hi Virginia, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sep 23, 2022
Best dealership in the area. Very happy with the service. No tricks, very professional.
Sep 26, 2022
Response from current dealership:
Hello Mehran, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Aug 26, 2022
Response from current dealership:
Hello Diana, we really appreciate your feedback! Our team is available should you require any extra help.
Aug 9, 2022
Response from current dealership:
Hi Franklin, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Aug 3, 2022
Good experience
Aug 5, 2022
Response from current dealership:
Sandeep, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Jul 12, 2022
Terrific purchase, Ali was patient and very lnowledgeable
Jul 14, 2022
Response from current dealership:
Hi Jack, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Hyundai Towson! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
May 9, 2022
Tried to get a huge down payment wasnt willing to work with me on any options. Would not recommend anyone to do business with them.
Apr 26, 2022
Response from current dealership:
Hi Ginny, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Apr 10, 2022
HORRIBLE NON-EXISTANT customer service. Four people contacted me and nobody ever provided me with pricing on the car with the options I requested.
Apr 16, 2022
Response from current dealership:
Hi John. Thank you for sharing your feedback about your experience at Heritage Hyundai Towson. We sincerely apologize for the confusion caused by another dealer regarding the MSRP on the vehicle of interest. This is not our way of doing business at Heritage, as we take great pride in providing clear and honest communication. Our Regional Sales Director, Michael Barnes, has offered to work toward a resolution together; however, you declined at the time. If you wish to continue the conversation, Michael will be happy to discuss the matter further and help find the perfect vehicle for you. He can
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Communication with this dealership was horrible. They quickly reached out by email and I responded with what I was looking for and a few questions but no response. Got a follow up email the next day asking if all my questions were answered which I responded to with my questions for a second time. Again no answer. Once again I got a follow up email asking if I had any questions. This happened a few more times before I gave up on getting me questions answered. A few of the follow up emails were from the “GM” and “Sales Manager” and they even included an email signature. These were just fake emails from the same sales person who did not answer my questions. They came from the same email address who was not responding to my questions even including his personal email signature below the “GM” or “Sales Manager” signature.
Apr 14, 2022
Response from current dealership:
Hi Jeffrey. Thank you for taking the time to review Heritage Hyundai Towson. We sincerely apologize for the lack of communication you experienced with our dealership. This is not our way of doing business at any of our Heritage stores, as we take great pride in providing a positive and comfortable car-buying experience for all customers. Our General Sales Manager, Walter McDonald, would like to personally apologize for the situation and help find the perfect vehicle for you, but has been unsuccessful in locating your contact information in our database without a last name. At your earliest con
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Apr 6, 2022
Response from current dealership:
Hello Barry, thank you; we appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!
Mar 31, 2022
Amazing customer services
Apr 5, 2022
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Yes contacted back, sent pics of my classic
car, vin #, & current mileage, for possible
trade toward the purchase of listed Dodge
Challenger. Unfortunately we could not
made a fair deal trade-in value of my classic
car of what I valued of my car
I believe I posted enough, just a phone call
or two and I sent a text to confirm info. Deal
is Not going to Happen
Feb 11, 2022
Ibrahim helped a great deal in the purchase and made sure I was satisfied and happy with their service
Feb 13, 2022
Response from current dealership:
Hi Brenda, we're happy you found our staff to be so supportive during your experience here at Heritage Hyundai Towson. We hope you continue to choose us for all your automotive needs! Take care!
Jan 22, 2022
Response from current dealership:
Hi Felix, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Nov 24, 2021
Absolutely awesome experience. I would buy from them over and over. Very friendly staff that made the process easy and hassle free.
Nov 28, 2021
Response from current dealership:
Hi Donald, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Aug 9, 2021
They located the vehicle I was looking for but it had mileage so I chose not to go & look at the
vehicle. But the sales employees did reach out to me in regards to the vehicle I was looking for.
Aug 13, 2021
Response from current dealership:
Hello Monica, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!
Jul 21, 2021
The dealership was good at correspondence, in the beginning. They listed the best match for the used car I needed, it was even in their inventory for two weeks. I set up an appointment. All the correspondence (emails and phone calls) indicated they would have it ready and waiting for me. Because of my work I had to plan to make a fairly long drive to see the car, I drove 3 hours to see it. They called me to confirm my appointment about five hours in advance. When I got there (exactly on time) I needed a quick restroom stop(courtesy of the long drive) and when I came back to the customer greeting desk I waited for ten minutes before anyone spoke to me. Finally after 3 or 4 people failed to help me a guy said he would be my salesman because my original rep was with a different customer. He asked what we were there for (apparently not knowing my appt. details) then I sat for 10-15 minutes. Finally he came back and said the car sold a couple hours ago. I will never go back!!
Jul 27, 2021
Response from current dealership:
Hi Josh. Thank you for taking the time to review Heritage Hyundai Towson. We sincerely apologize for any miscommunication you experienced with our team, as well as the inconvenience. In an effort to please all of our customers, our policy has been that we are unable to hold cars for customers. Unfortunately, due to the new vehicle shortage industry wide, it can be even more of a challenge. Our General Manager, John Holliday, would like to speak with you to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a last na
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Jun 22, 2021
My Dealership experience with Heritage Hyundai Towson was great! Their professional sales personnel and financing department was top of the line. It was fantastic doing business with a reputable car group, with a large inventory of car options!!
Jun 24, 2021
Response from current dealership:
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Jun 13, 2021
The salesman was nice if could get him to turn your calls. When vehicle first posted there was no pic, once found out exact color didn’t go see the vehicle.
Jun 19, 2021
Response from current dealership:
Van, thank you for taking the time to review Heritage Hyundai Towson. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. Our General Manager, John Holliday, would like to speak with you to further discuss the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without your last name. At your earliest convenience, please
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Jun 2, 2021
Great service and a great price!
Jun 3, 2021
Response from current dealership:
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Well, The Dealer quoted me a price of $17,884 for this car throw email. When I went to buy the car. The
Dealer sent me a price of 24,749.00 (-) 4,500.00 rebate, That is 20,249.00 for the car. They told me that
because I was not in the military add $500 and not a 1st responder add $500 and not in collage add $400, plus
add in the dealer freight of $975 to the 17,884 and that would give me $20,249 for the car. wow
Looks like a click bate. How many people would qualify for all these discount at the same time
Apr 17, 2021
Response from current dealership:
Hi Gary. At Heritage Hyundai Towson, we work hard provide all customers with transparent, honest, and reliable information, and we sincerely apologize if you felt your experience was less than positive. Our General Manager, John Holliday, would like to address your concerns, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact John directly at 410.832.2475 or jholliday@mileone.com. We look forward to speaking with you soon.
Apr 4, 2021
Absolute liars that will tell you anything to get in the door. I asked if I could get the internet price even though I don’t qualify for the incentives. The dealer said yes. I said are you sure? I can get the car for (x amount) even though I don’t qualify for the incentives? He said yes I don’t see a problem with that. Seems reasonable. I asked another time and he said yes, again. I ask for the price in writing before I come to the dealership. Said they were going to send that day. Sent it 3 days later with a price $3k above what was agreed upon. Wouldn’t honor the price we talked about. Slimey slimey slimey just like the majority of other car dealers.
Apr 8, 2021
Response from current dealership:
Hi Donald. At Heritage Hyundai Towson, we work hard to provide all customers with transparent, honest and reliable information, and we sincerely apologize if you felt your experience was less than positive, as this is not our way of doing business at any of our Heritage stores. Our General Manager, John Holliday, would appreciate the opportunity to address your concerns, but has been unsuccessful in connecting with you. At your earliest convenience, please contact John directly at 410.832.2475 or jholliday@mileone.com. We look forward to speaking with you soon.
I had an evening appointment to see a car and I got there and found that it was sold that morning. I understood
selling the car, but someone could have contacted me during that day to save me from a wasted visit.
Apr 7, 2021
Response from current dealership:
Hi Damon. At Heritage Hyundai Towson, we strive to meet and exceed your expectations, and we are disappointed to hear this did not occur during your experience with our dealership. We work hard to provide all customers with transparent, honest, and reliable information, and we would appreciate the opportunity to make things right. Our General Manager, John Holliday, has attempted to contact you to address your concerns, but has been unsuccessful in connecting with you. At your earliest convenience, please contact John directly at 410.832.2475 or jholliday@mileone.com. We look forward to speaki
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Mar 10, 2021
Don, Anthony, and Leo went above and beyond on our most recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfortunately the vehicle we were eyeing was sold, but Leo was able to find one comparable that worked for our budget. They couldn’t have been more pleasant people to deal with! Would highly recommend to anyone. I’ll be bringing in family members later this month! Thank you guys!!
Mar 11, 2021
Response from current dealership:
Hi James, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We look forward to your next visit! Take care!
Entire salesman and sales process was dishonest and unprofessional. Wasted almost my entire day with who I thought were honest people. Was told I had a deal by Karl and set to travel from NC . I got two calls with in 5 minutes of each from two different salesman. One I had not talked with all day and then the original guy telling me someone had just walked into buy the car. Sleaziest I have ever dealt with and I have bought a lot of cars in other states. Not to be trusted by any means!!!!
Feb 25, 2021
Response from current dealership:
Hi Jerry. At Heritage Hyundai Towson, we work hard to provide all customers with transparent, honest, and reliable service, and we sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. Thank you for taking the time to speak with our General Manager, John Holliday, as he resolved your concerns and explained that our dealership policy prohibits us from taking deposits on pre-owned vehicles. As discussed, should you have any additional questions or future vehicle needs, you may contact John directly 410.832.2475 or jhol
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Feb 15, 2021
Very helpful and responded right away.
Apr 16, 2021
Response from current dealership:
Hi Jeff, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jan 25, 2021
Good experience
Jan 27, 2021
Response from current dealership:
Hi Eli, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Jan 23, 2021
One word to describe my experience would be ‘horrible’. We decided to visit this dealership as it listed a very good price for the car. The consultant assigned to us for showing the car was totally not interested, he was rude and arrogant. We liked the car and when it came to pricing they mentioned a totally different and higher price than what was mentioned online !! To add to the trauma a higher official talked to us, and she was even more rude and instead of talking to make things better she made us feel so small, she belittled us..my advise would be not to visit this dealership as this area has
several other Hyundai dealerships with people who are nice to you and actually interested to sell. The review is straight out of heart :)
Terrible experience. Price was listed at 14,280 on car gurus. When we got there, their price was 20,000. Nothing was listed as advertised and none of their math added up to any rebate amounts. Their website had the car listed at 15,280 and the numbers they provided didn’t even match their own website. Terrible Stay away from Heritage.
Jan 13, 2021
Response from current dealership:
Hi Danny. At Heritage Hyundai Towson, we work hard to provide all customers with transparent, honest, and reliable service, and we sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. Our General Manager, John Holliday, would like to speak with you about your experience, but has been unsuccessful in connecting with you. At your earliest convenience, please contact John directly at jholliday@mileone.com or 410.832.2475. We look forward to speaking with you soon.
Oct 1, 2020
Response from current dealership:
Lynne, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sep 29, 2020
Bought the car that was advertised. Overall experience was about 4.5 stars.
Biggest issue was it took almost 3 hours after I confirmed that we would buy it to complete the paperwork
Oct 1, 2020
Response from current dealership:
Greg, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!
Aug 29, 2020
Response from current dealership:
Mike, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Aug 16, 2020
Jack Coco was very helpful and knowledgeable.
Aug 17, 2020
Response from current dealership:
Thu, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
After walking away from the car because the price was too high, the dealer contacted me multiple times, even after I told them I wasn't interested anymore. Felt nagged, not informed.
Aug 17, 2020
Response from current dealership:
Hi Aubrey. Thank you for stopping in at Heritage Hyundai Towson. We appreciate all of our customers’ feedback and apologize your experience was less than positive. Our General Manager, John Holliday, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact John directly at 410.832.2475 or jholliday@mileone.com. Thank you again for your valued input and we look forward to speaking with you soon.
I rate this place a two stars because I’m thankful that I was able to drive the vehicle. The Hyundai Veloster is and will be a revolutionary vehicle to change the approach on affordable hot hatches. If you have not test drove this vehicle I highly recommend you do. I rate this experience so low due to the lack of hospitality received from this location. They treated me like with no respect and doubted my ability to purchase this vehicle. The manager proceeds to tell me I’m trying to help you so your car won’t get repo’d. Instead of backhanding this man into oblivion I refuse to do business with this establishment. Next day I found a better dealership that gave me a better offer and did everything possible to meet my requirements. I will not recommend this place to anyone.
Aug 14, 2020
Response from current dealership:
Hi Dennis. Thank you for taking the time to review Heritage Hyundai Towson. We appreciate all of our customers’ feedback and sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our MileOne stores. When you walk into our dealership, you should feel welcomed and important; we are very sorry if you were not treated this way. We understand you have purchased a vehicle elsewhere; however, our General Manager, John Holliday, would like to speak with you to personally apologize for the situation and address any remaining concerns. He ha
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Dealer was very helpful, the vehicle didnt have a back up camera so I chose to not purchase.
Aug 5, 2020
Response from current dealership:
Hello Leonard, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Very slow to replay via email and when i called the next day i make a couple attempts to contact a sales rep no answer they finally contacted me 1 days later to find out the car was sold. But they offered me a less loaded base model with many more mile not what i was looking for no thank you
Jul 29, 2020
Response from current dealership:
Hi Jody. Thank you for taking the time to review Heritage Hyundai Towson. We appreciate all of our customers feedback, and apologize your experience was less than positive. Although we reached out to you promptly at first contact, we apologize that the Chevrolet Sonic you were considering was sold before we could connect. Since the vehicle was unavailable, we tried to provide a quality alternative that met your needs. Please contact our General Manager, John Holliday, directly at jholliday@mileone.com or 410.832.2475 if he can be of any assistance with your next vehicle purchase. Thank you and
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Jun 25, 2020
Excelent.
Jun 29, 2020
Response from current dealership:
Hi Prem, thank you so much for your positive comments about Heritage Hyundai Towson! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
May 28, 2020
Be aware!!!!
Two managers (Not sales person) gave to me $1030.00 different prices for same vehicle same time.
Those were Sarah Herr (Sales Manager) and Stephanie Ross (Internet Manager).
Heritage Hyundai was offered $1,200.00 extra Stimulus discount. Even their smallest price was higher than other dealers Ther were Not offered extra Stimulus discount.
After I received an email from General Manager John Holliday, He was checking on Me for What is going on?
I explained the problem by the email But No any action from Him too.
I am still keeping all emails If some body need I can email to Him or Her.
No more Heritage Hyundai Towson.
Jun 8, 2020
Response from current dealership:
Hi Turgut. Thank you for sharing your feedback about your recent experience with Heritage Hyundai Towson. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for your less than positive experience and any resulting inconvenience, as this is not our way of doing business at any of our MileOne stores. We take great pride in providing honest, reliable and transparent information to all customers and are very sorry for any confusion that occurred with our Sales Department. We appreciate you taking the tim
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May 11, 2020
I had the best experience ever. Heritage employees are very honest caring and don’t push you into purchasing a car or even push you into getting unnecessary upgrades. I loved my experience and best of all I got my dream car kudos to Karl Smith from heritage who even delivered the car to my house!!
May 22, 2020
Response from current dealership:
Hi, we're happy to hear you had such a positive experience with our team! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you for choosing Heritage Hyundai Towson and we hope to be of service to you again! Take care!
May 21, 2020
Response from current dealership:
Hi Lance, thank you so much for your positive comments about Heritage Hyundai Towson! We hope you continue to choose us for all your automotive needs! Take care!
May 2, 2020
Very positive! Very friendly and fast!
May 8, 2020
Response from current dealership:
Jack, thank you for your high star rating. We're happy to see that your experience with us was excellent!
Apr 2, 2020
Wouldn't answer my questions, pressure to come in to get the answers to my question during the coronavirus pandemic
Apr 17, 2020
Response from current dealership:
Hi Doris. Thank you for sharing your feedback about your experience with Heritage Hyundai Towson. Your input is important to us, as we strive to meet then exceed the expectations of all our customers. We are very disappointed to hear about your less than positive experience, as this is not our way of doing business at any of our MileOne stores, and we sincerely apologize for any inconvenience. Our General Manager, John Holliday, would like to speak with you to address your concerns as soon as possible, but unfortunately has been unsuccessful in locating your contact information in our database
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Mar 9, 2020
quick response
Mar 14, 2020
Response from current dealership:
Sue, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!
Mar 9, 2020
Salesperson (Jackie) was very responsive and professional, pricing was clear, and the transaction went smoothly. Great experience.
Mar 14, 2020
Response from current dealership:
Marc, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership! Safe travels!
Feb 21, 2020
The dealer representative contacted me almost immediately. They were very, very helpful for us to obtain the car we wanted. They even went
out of their way to obtain from a different location the exact model and color we were wanting. We made a deal with them and flew over to
finalize the arrangements. The dealer met us as the rail station with the new car and helped in every way to make our travel very rewarding.
We were traveling over 300 miles with the new car. The sales representative was checking on us along the way. In driving the car we had
some questions about the operation of the vehicle and the sales representative was able to get answers for all our questions. I cannot say
enough about the excellent service we received.
Feb 28, 2020
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, John. Thank you and we hope to see you again!
Feb 20, 2020
Response from current dealership:
Rdumaran, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!
They were upfront and honest. After evaluation of the repairs required to meet MD inspection they
told me they could not sell the vehicle at the price posted on the internet.
Dec 23, 2019
Response from current dealership:
Charles, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dec 15, 2019
A dealer was very helpful and answered all my questions and provided all the information I requested.
Dec 18, 2019
Response from current dealership:
Lawrence, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Hyundai Towson!
At this moment we are still negotiating a price on a vehicle on the lot, so I had to say no to the purchase of a car presently. The phone conversations have been respectful and they have been open to working with our budget. They have listened to what we are looking for and are making an effort to make that happen.
Nov 21, 2019
Response from current dealership:
Guruq4jnd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Hyundai Towson. We're happy you found our staff to be so supportive during your experience here at Heritage Hyundai Towson. We hope to be of service to you again in the future.
Best wishes,
Heritage Hyundai Towson
Best wishes,
Heritage Hyundai Towson
Nov 17, 2019
Sold before I got there but they called to let me know then went out of their way to find another one
Nov 19, 2019
Response from current dealership:
Mark, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Sep 24, 2019
Easy to work with.
Sep 25, 2019
Response from current dealership:
Ed, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
I'd been in contact with them for days trying to get in for a test drive. At first, the car hadn't been inspected yet. Came in the exact day they told
me the car had finally gone through inspection. Made an appointment and got all the way out to Towson from the city just for them to tell me
they'd sold the car an hour and a half before I got in there. No one let me know. They just let me come in so that they could try to sell me cars
that I'd already said were out of my budget and not what I want. Extremely inconsiderate and a waste of my time after I'd just gotten off from
work on a busy weekday.
Aug 28, 2019
Response from current dealership:
Hi Briana. Thank you for taking the time to review Heritage Hyundai Towson. We sincerely apologize that the vehicle you were interested in was sold prior to your arrival. Our General Manager, John Holliday, would like to address your concerns as soon as possible, but has been unable to reach you. At your earliest convenience, please contact John directly at jholliday@mileone.com or 410.832.2475. Thank you and we look forward to speaking with you.
Aug 20, 2019
Heritage was great to work with. Very timely with responses. Willing to work with me unlike dealerships in my own area.
Aug 28, 2019
Response from current dealership:
Kyle, thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership!
Apr 17, 2019
Great dealership, purchased the car...John Holliday the general
manager was excellent to work with! Best buying experience I ever
had!
Apr 23, 2019
Response from current dealership:
Congratulations on your new vehicle, Jack! We're happy to hear John was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
Heritage Hyundai Towson
Best wishes,
Heritage Hyundai Towson
Apr 7, 2019
Dealer/ salesman were great to work with. Got a better deal here than offered at other Hyundai dealers in the Baltimore area.
Apr 16, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
Very good help in Jack Coco. We aren’t quite finished yet, but I have every confidence this will go well. Thank you.
Mar 20, 2019
Response from current dealership:
We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Nothing but games I went in
looking at a Hyundia Elantra
$12,252 advertised price tryed
to charge me $20,000 They Say I
didnt qualify for discounts they
waited til I got upset and Drove
to call me back they had what i
was looking for ....Sorry to late
Mar 15, 2019
Response from current dealership:
Thank you for stopping in at Heritage Hyundai Towson. We appreciate all of our customers' feedback, and apologize your experience was less than positive. Heritage Hyundai Towson would like to understand the situation in more detail and address your concerns as soon as possible, but have been unsuccessful in locating your contact information. At your earliest convenience, please contact our General Manager, John Holliday, at jholliday@mileone.com or 410.832.2475 to allow us the opportunity to correct our mistakes. Thank you and we look forward to speaking with you soon.
Feb 17, 2019
Heritage is the best dealer with whom I have bought a car. They sold the car for exactly what we had discussed on
the phone, which was considerably less than other dealers.
Everything went smoothly. I give them a A+
Feb 20, 2019
Response from current dealership:
Hi David, thank you so much for your positive comments about Heritage Hyundai Towson! We hope to be of service to you again in the future.
Best wishes,
Heritage Hyundai Towson
Best wishes,
Heritage Hyundai Towson
Nov 27, 2018
Responded very quickly, we’re very courteous and informative.
Nov 29, 2018
Response from current dealership:
Ricardo, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!
Aug 21, 2018
Very good customer service.
Sep 3, 2018
Response from current dealership:
Hi Cassandra, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!
Aug 14, 2018
I got a BUNCH of automated emails but never any real contact. Went to another dealer.
Sep 3, 2018
Response from current dealership:
Thank you for taking the time to review Heritage Hyundai Towson. We appreciate your feedback. We apologize that your first experience with us did not meet your expectations, as this is not how we do business at MileOne. Thank you for taking the time to speak with our General Manager, John Holliday about your visit. We are happy to continue doing business with you and will work with you to get the best deal possible. Should you wish to contact John, you can reach him at jholliday@mileone.com or 410.832.2475. Thank you and we look forward to seeing you soon.
These guys were awesome. Very nice, and they did everything they could to get the car I wanted within my budget. Highly recommend.
Jul 2, 2018
Response from current dealership:
Hello, we are so happy to read such a great review about Heritage Hyundai Towson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jun 19, 2018
Michael Yoon is an awesome and straight forward internet manager, handled my request of purchasing a santa fe 17 in very professonal way. much appreciated.
Mo.
Jun 22, 2018
Response from current dealership:
Hi Mo, we are very happy to have provided you with such a positive experience! We will be sure to pass along your comments to Michael and the team! If you have any further questions, please give us a call. We're always happy to help!
Jun 7, 2018
Response from current dealership:
Thanks for leaving us this positive feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 22, 2018
Good deal, no surprises.
Apr 24, 2018
Response from current dealership:
Paul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Hyundai Towson. We look forward to your next visit! Take care!
Apr 16, 2018
great they answered all my question
Apr 17, 2018
Response from current dealership:
John, we are so happy to read such a great review about Heritage Hyundai Towson! Please don't hesitate to reach out if there's anything additional we can do for you.
Mar 21, 2018
Another bunch of shady people. The price for this car is really 18k. I tried to get a used CPO from them and he quoted a price, just neglected to tell me it was just used.
Apr 3, 2018
Response from current dealership:
Thank you for sharing your feedback regarding your experience at Heritage Hyundai Towson. We are disheartened to hear about your negative experience, as it is our goal to meet and exceed the expectations of our customers. Please contact our General Manager, Michael Thomas, at MichaelThomas@mileone.com should you wish to discuss further. Thank you.
Jul 1, 2017
They called me immediately
Mar 25, 2017
Firstly, Heritage is not even identified before a call or e-mail from them,
also, no price listed, no photo. Further, all I received was a lot of lip
service (no answers to my questions about a specific car) from a
salesman, internet manager and general manager.
The general manager sent an e-mail with all the platitudes about 100%
satisfaction guaranteed, and to contact him directly with any
dissatisfaction. I laid it all out for him in an e-mail - no personal
response. I then got a note from the internet manager saying that the
vehicle had been sold. The car is still advertised, even though it hasn't
been available since 3/8, at the latest.
Apr 29, 2016
responded, and set a date to test drive, but within minutes said it was on
loan. Have not had the chance to reschedule.
Dec 7, 2015
Great experience! Met with Lisa , test
drove desired vehicle, made the deal.
Best car buying experience I ever had!
Mar 1, 2014
Great dealer, excellent experience
Jan 29, 2014
Overall great experience. Hassle free. No pressure. Competitive
pricing.
Oct 31, 2013
great response
Dec 6, 2012
Very good salesman and product. Waiting for some unfinished business
to be resolved.
Oct 28, 2012
Contact was made immediately.
Aug 16, 2012
Would not trust this dealer. Agreed upon a price. Put a deposit down. Then they sold the vehicle from under me at a higher price. Worst experience ever. Had to give a star but they don't deserve it.
Jul 5, 2012
I received GREAT service, a fair deal, and as an afterthought following agreement to purchase a truck asked for an offer on the car I drove to the dealership. I received what a consider a fairly decent price for my trade considering this was a dealership. Overall this was a pleasurable transaction and I left the dealership thinking I would absolutely recommend this delaership to friends and family --- as well as return when ready for another Great Deal.
Rudy in internet sales, and Justin in new car sales ( closer ) were true professionals.
Thanks Guys!