Hendrick Toyota North Charleston

Good dialogue, however car did not have the features what I was looking for.

Wonderful people left with a car just not the one posted it had to many dents in it

One person reached and said they would have a salesperson contact me and to this date no contact has been made

Great

Very good people to deal with!

After Internet Associate Torey Lunsk emailing me 28 yes 28 times assuring me an associate would contact me as soon as possible no one ever did. Do not waste your time with this useless dealership. I went and bought a Chevy instead.

Quick Glib Talker NOT KNOWLEDGEABLE Tried to tell me no Tundras had a Linex liner. Clearly not a FACT possibly an opinion. Tried to force me into specific financing and again NOT KNOWLEDGEABLE about banking/finacning processes. Basically lied about all his customers financing from all over the country and then immediately switching their loan to another company within 30 days with no impact to their credit or interest rates. Guy was so flaky. Wanted a 2000 deposit and when I said no way immediately switched to 1000.00 and then nothing but did say he could not guarrantee it but would try to hold it for me. Salesman had ordered truck for himself but decided he did not want it so that may have something to do with the runaround. Either way don't trust this guy at all.

These guys are true pros. they know what to do and when to do it when dealing for a car. If I ever need to buy another car it will from these people. Thank you guys!!

They contacted me almost immediately. Very helpful!!

Great experience

Never went there in person but staff is phenomenal very quick response and professional

I had a nice conversation about this car and also a follow up email. So far, so good.

Best experience at a major dealership! Please stop by if your in the market for a vehicle. These guys will take care of you! Countless thanks to my salesman Ralph! Your the best and deserve a raise and promotion! God bless you on all of your endeavors!

Helpful

Even though I ended up getting my car at another dealership because the car here wasn't available then and I was really in a hurry to get back behind the wheel after my car was totaled out, I thought very highly of Hendrick of North Charleston SC! They kept my in the loop about the vehicle I was interested in the whole time, but there was never any type of push or harassment from them! They were wonderful and I will definitely be checking them out over the next several months when my daughter starts to buy her first car!

Professional and friendly.

After having a nightmare experience with another dealership, it was eye-opening to see how Hendrick Toyota treated their customers. They value your business and want to make a customer for life. I have 0 intention of buying a vehicle from another dealership ever again.

They want to change me for the tint and the windows 399 i told them I'm not paying for it because the truck come like that

I actually went to purchase this vehicle last Thursday ! They told me to wait until the after the holiday and the vehicle would be ready for pick up ! Mind you in a out of state customer that was paying cash not financing! They had me to come all the way to the dealership to pick up the car for the not to be ready at all and to tell me it wouldn’t be ready until the end of June !!! This company has bad customer service and they don’t treat you like you suppose to be treated when paying cash for a vehicle

Great customer service!!

Staff very helpful. They followed up as requested.

Awesome place, really nice people, and a great atmosphere as soon as you walk in!

Awesome people to work with. Very easy, no stress car buying experience.

Great experience from test drive to keys in my hand! Excellent service and a super friendly staff. Will definitely shop here again!!

Helpful

Wonderful people and so honest and helpful. The car was not right for me and there was no pressure

Though I ended up buying a different cat elsewhere, I was given excellent care by Rhiannon. She’s excellent. When I told her we bought a different car, she congratulated me and took the high road. Wow.

Katrina was amazing! Didn’t hassle, very prompt and was willing to help me as much as she could over the phone before I went up there so I didn’t have to bring my kids.

Very good experience, they weren't pushy at all. found a vehicle closer home.

Great communication and help.

Easy to work with

I went to test drive it and they said they were not selling it. Bait and switch?

After driving 2 hours, I did not purchased the vehicle. Dealer wasted my time and gave me a run around just to shave off 600 bucks. I walked away for wasting my time. To my military community, go somewhere else like I did.

They reply back I spoke with a salesperson in people with his manager his manager wanted to give me $12,000 for my truck I only owe $14,000 on my truck but my truck my truck is worth 165 I know this I had a praise twice so the $27,000 went to $31,000 for the price of the vehicle once the numbers came through I don't see how that possible but it was a no-go on this vehicle I think if you want to make a sale the manager should do everything in his power to get a deal closed not trying to make money for the dealership knowing they can sell my truck for $16,500 and could have paid my truck off of 14 but he still wanted to lowball me I saw a car for 7 years I know the business I would not recommend this dealership only because of that bad experience right there

Exact car I wanted with great service!

Contact was made quickly

Katrina is amazing!!

good

Very helpful people, did not feel pressured

Got a good EOY deal on the 2019 Highlander. Katrina Heredia was fantastic to work with on the sales front. Finance folks tried playing silly games moving $$ around and had a sour attitude but all in all, I’m satisfied.

Gr8

Dealer was quick to respond.

Quick follow up call.

quick response and very friendly! Flexible with scheduling an appointment time.

She called back the next day but not buying until December.

They were...OK, but don't expect anything special. S L O W and you will hear a lot of "I'll be right back" then they will come back after 10-15 minutes. I actually had to walk out at one point and the sales person had to come out and chase me down in the parking lot.Wanted to come in and pay for the car, I thought drop off check and sign some paper work. I made an appointment and asked that the paper work I was going to be signing be emailed to me so that I could review before coming in. That was too much to ask and was told that it is all electronic and not possible.We all know that is a load of crap. Makes one wonder what they wanted to hide. When I did show up, check in hand and on time, what did I hear again? You got it "I'll be right back". What a waist of MY time! Incompetent at nearly every turn and they wonder why the public has such a low opinion or car dealers.It is because of crap like this!! Like I said at the beginning nothing special, but typical.

Everyone who assisted me we professional, friendly and very informed about their products.I bought the car I was interested in, and I. wouDid recommend this dealer without reservation

The staff was friendly, knowledgeable and very helpful.

The salesperson was detailed and answered all of my questions with good answers.

I made an appointment to see the car. I drove 2 hours and when I got there they had sold it.

There was little response to my request for photos of this particular vehicle. I was contacted by someone, but after asking for photos and additional information, I had no response from dealership!

Had a great experience with Hendrick Toyota. Dylan was very helpful and no pressure. The staff was very welcoming. Bought this car and love it!!

Quick response. I ended up purchasing a different vehicle than the one I originally contacted about. The process was smooth and Danny had everything set up for us to where we had our keys in hand within 2 hours of arrival at the dealership (we were coming from out of town).

Great folks. Very pleased. Purchased car. Would highly recommend them

Had a good price on the new truck but felt that they didn’t give me a good price for my trade in.But would try to deal with them on a later date

Overall, my salesperson was really nice but they refused to make a deal over $379.00. I was willing to purchase this vehicle but it was clearly about the money and not meeting their costumer halfway.

The car was not available but still listed.

Quick response, Thanks to Gabriella for the info and communication. Very professional and understanding.

Bought from them.

It was EXCELLANT!!! Dealer was very informative about all the options on the vehicle. I got the same price as was quoted on cargurus at this dealership and they were most helpful. They ensured all my questions were answered and made me feel comfortable and welcomed at their dealership. I will recommend to friends for sure! A++ rating!! GREAT JOB AND THANKS again Hendrick Toyota of North Charleston! You made me feel like family! :)

Drove 2 hours to view car I was told was had not a scratch on it... got there and 3rd tail light was broken with water in it. Had a huge scratch in trunk and multiple other scratches. Was told, "oh I didnt see that before"... was a huge waste of time for what could have been an easy honest phone call.

Dealership’s associate was very pleasant.

Prompt reply from dealer.

I would rate 0 stars if possible! Buyers beware, shady business! One employee said the place was closed on New Year's. Emailed us the vehicle was still available at 5:16pm. Called on the way there just to make sure. Girl said store was open the day before and car had sold at 2:00pm. Um, how are you closed and open at the same time!?! How can you sell a vehicle at 2, then email someone over 3 hours later to come on in to take a look at it!?! Foolishness!!! I would NOT recommend this place!!! I went and purchased 2 vehicles elsewhere!

Responded back very soon and gave me great feedback on the questions that I had...although the truck I preferred was bought hours before I got there I was traveling from Savannah to get it I would still do business with them... they were great

Good experience

Most excellent!

Low pressure.

Feel like because it wasn't a new car. They wasnt very interested in us. Plus the hood of car covered in scratches. They didnt want to reduce price at all. What they are asking is all they will take plus taxes tags etc...

Contacted me quickly

I had the greatest vehicle purchase of my life. Shoutout to JORDAN..

Great experience Karriem was great. And although I didn’t buy a car there. I would definitely recommend. They were prompt with getting in touch with me . Amy set my appt up and every thing went smooth from there.

Everything was simple and Katrina was very helpful. Even though I purchased the car from another state I felt as though I was at the dealerships. Thanks for the help Hendricks North!

Drove 100 miles and the car was not red but so dark a burgundy it was almost black. Wheels were ugly. Took one look and walked away. Picture of car did not look so dark.

good experience with this dealer

Eric was just wonderful. Unfortunately, dealership was unrealistic on trade and lost out on a great deal which we had no problem making elsewhere for an even better Raptor.

I saw it, I drove it, I loved it. We go together well!

Hendrick Toyota responded quickly. They took and emailed me pictures of the vehicle before they were posted on their site or CarGurus. Friendly folks!

friendly people worked with me throughout the deal.Shelly Grimes my sales person was wonderful.kept me informed through the whole process.will buy from them in the future if i need another vehicle.

Talk to the dealer about this car and was scheduled to have a test drive on Tuesday. Received an email on Saturday afternoon that the car had already been sold at morning

I did purchase this car from Hendrick Toyota. It was a very professional buying experience.

My sales personel was Shelly. She made my buying progress so smoothe. She was very warm, welcoming, understanding and accommodating along with all the other members at Hendrick Toyota who I came in contact with. They were very professional their response time was quick and they were able to clarify things to which i didn't understand. I would recommendation this dealership to you. They are very credible. Love Hendrick Toyota!!!!

Very responsive and patient.

Great and friendly dealership!

This vehicle had been sold by the time we got to the dealer, but we looked at another and purchased it. They were very helpful and the process was easy.

I was greeted and treated very well. The only reason for the 4 star instead of 5 was their lack of knowledge of the Mini.

Very quick to respond!

Very kind. Car was sold prior my inquiry.

This is my second purchase from Rick Hendrick Toyota and 5th over all from Rick Hendrick dealerships. This is the only dealership that I will do buisness with based off of always having a very courteous and knowledgeable staff, and clean and well maintained showroom.

Response was in timely manner

Easiest car buying experience ever!

It was great. My car salesman Christian and finance had my deal completed in 2 and half hours. They called me a week later for a follow-up. Rick Hendricks dealerships are awesome!

good experience

Great sales personnel and great pricing, it was just a bummer when realized they couldn't sell me the truck because it had a recall notice with no solution to the problem.

Would not give an out the door price unless I visited the showroom for a test drive - that would have been a 5 hour round trip

I was very happy with the experience. My salesperson was very professional and appeared to have great knowledge of the car business. I would send my friends to buy from him. The Manager was also very good.

Quick response very informative will visit them next week

responsive but not my car

Big dealer feel. Walked from the lot around the showroom looking for the bathroom while on crutches, no one approached or offered to help. Deal for the car I wanted was decent, but as usual, they don't want to give what your trade is worth. When I did find who I was looking for, he and everyone else was nice enough.

Car Had been wrecked just not reported to Cargurus. Disappointed . Salesman was really a nice young man.

Customer service was awful. I called to test drive a car and was told the car was there. However, when I got there the car was no where to be found

Great

Responded quickly with incorrect information. Went to dealership based on phone conversation but quickly told information was incorrect.

I live 3 hrs away. I asked specifically if there was anything I need to know about on the 47k 2015 silverado 2500hd that may keep me from buying. Told no its beautiful and I drove it myself it's beast. The truck was trashed!!! Scratched all over badly and not minor ones. Into the paint and huge dents as well. Truck should of went to body shop or to auction immediately when traded. Totally wasted my time. Also lied to on trade values on mine after disclosing what was wrong with mine before arrival. To the sales mgr credit he was upset with ppl I dealt with and reimbursed my fuel costs of driving 6 hrs for nothing. I

I made an appointment to view the minivan but when I arrived the vehicle wasn't ready to show or test drive. The dealership said they'd clean it up and drive it to me since they wasted my time but then the sold it to someone else instead of keeping their word.

good comunication

Drove 100mi after calling to check on availability of a vehicle I was interested in. Got there and they couldn't find it at first and as we were leaving the salesman tap on her window and said they found it. They finally brought the car out and it was filthy. We did not buy the car . The salesman was courteous and friendly though.

It was an amazing experience. It's was totally seamlessly designed did not take up a lot of time

Jasmine Patterson was on point within hours of me requsting the VIN # for my bank . She did a call and email follow-up. Great Service

They replied to my email, but didn't give what I asked for, price?

Due to traffic what should have been an hour drive turnes into 2.5 hours. After arriving for sxheduled visit salesperson pulled a vehicle up to the curb which was clearly the wrong one. After another 15 minutes came back and said vehicle was not on the lot........WHAT a waste of time. I would not recommended this dealership

Nice and provided the information I requested in a timely manner

Very nice..helpful..good contact..not pushy

Never had s knowledgeable representative call me back. Their follow up after I bought s truck locally was too little too late

I absolutely dreaded getting a car. I would have resorted to any other solution but after total loss car accident I had to spring into action. I went to one dealership before them and after a mediocre experience I felt already defeated. I started looking online in hopes to find the Rav4 I wanted, but still in my fixed budget. Hendricks Toyota popped up with numerous choices which Immediately provided me with some relief. I continued to have that good feeling as I had been in contact with the sales department all day over text message. Once I arrived I was greeted promptly by the women I had been talking to. I sensed even more relief once I realized efficiency is key there. As soon as we got on the lot they showed me their full selection of pre-owned Rav4s as I requested. It took me about ten minutes to find my perfect Rav4. As a first time buyer, it was obviously scary taking those next steps in making the deal. However with them it was clear and honest communication each step of the way. I am very satisfied with my purchase and the job the Hendrick's team did while going through this process. Highly recommend this dealership! They are knowledgeable team looking out for your best interest.

Dealer was willing to allow me $300 to fly there from savannah but wouldnt discount the car. Stated "We do business different from the way you did the 31 years you were in the business"

Made an appointment to see a truck and they sold it on my way to look at it.

Once I was able to get someone on the phone my experience was good. Called, texted several times before I got someone to talk to. Buying experience in Charleston was good.

I didn't buy from them but however they were very helpful

Email only. Price was higher than my price range

Bait and switch. .. disappointed in the car advertised was not new! Nearly four hundred miles on a new car?! Got to dealership $2,000 more then advertised!

This dealer responded quickly and was very helpful in answering my questions.

Was a great experience to deal with this dealership. Other than the usual last person trying to see you all kinds of extra stuff... Lol but that's his job, I just told him I was going to save him some time...

The selling experience was much better than I had expected as I am not too fond of the process for purchasing cars today. Chris and Andre were very professional and I thought they did a great job. My biggest concern with the whole experience was the WAITING between the deal and the finance department (over 2 hours). Hendricks need to address this issue in a more efficient manner. Once there, Sami was top notch. Overall . . . good job.

Very attentive in follow-up.

They responded but I bought a vehicle the same weekend somewhere else.

Took two days for them toget back to me after I called to make an offer on a 2010 Avalanche. By then I'd already bought from another dealership which agreed to my price in less than an hour.

Responded. Good contact.

Dainel was promt in getting in touch with me about the car. Excellent service once i came into the dealership and within 30 minutes i was on my test drive.

Responded quickly but never followed through with information and stopped returning my messages.

Matthew has been great to deal with! Contrary to most car salesmen, he has been very calm and not as aggessivly pushy as most car sellers seem to be. He has been patient and very professional - a pleasure to deal with! Thank you!

Friendly, quick response

Salesperson was very nice and accommodating but I could not get the financing I desired.

I bought the car and the team was amazing. They were professional and personable. I have to thank Daniel and Mr. Gunther for being absolutely amazing. I will be returning!!

My family and I showed up ready to purchase on a Saturday evening it seemed as if the replacement salespeople were working. No one greeted us, and when we finally had to go inside and search for a salesperson he did NOT help at all. He seems as if he had better things to do. He trailed behind us vs leading the way. We knew more about the vehicle than he did (Highlander) my wife and I were undecided between the Highlander and Honda Pilot. The sales process was so horrible we left went to Stokes Honda and bought a 2016 Pilot. This dealership had energy and did not have a problem dealing with a family with two young children. Safe to say the product (Toyota) did not match the People.

Great experience

The dealer responded but only after 6 days and only after the vehicle had been sold for two days.

test drove. very professional.

good people, good organization

They were very helpful on the phone, but we did not visit this dealer.