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Today 8:00 AM - 5:00 PM (Closed now)
Hampstead Preowned Auto Sales
About Us
At Hampstead Pre-Owned, we take pride in delivering exceptional customer service and providing top-quality cars at highly competitive prices. We understand that in today's market, there are many dealerships to choose from. However, not many abide by the golden rule of treating others as they would like to be treated. That is why Hampstead Pre-Owned has received an average rating of 4.8 out of 5 stars based on over 6000 reviews online with Google, Facebook, Autotrader, Cargurus, Cars.com, and CarFax. We sincerely appreciate your consideration in choosing us for your next Used Car, Minivan, SUV, or Truck.
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Today 10:00 AM - 8:00 PM (Closed now)
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1111 South Main St.
Hampstead, MD 21074
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My experience was good especially for it being my first time buying a car. Outside of the optional certification fee everything was transparent and smooth. Cars works fine. Spent a long time but I’m guessing that’s normal
Mar 17, 2026
Response from current dealership:
Hi Rhajzon, Thank you so much for your kind review! We're glad to hear your experience was good, especially for your first car purchase. We appreciate you choosing Hampstead Preowned Auto Sales.
Mar 6, 2026
Had a phenomenal time there. Roman allowed me to look at a variety of vehicles and I ended up getting something far newer than I originally thought I'd get. No, didn't get hustled by getting it, it ended up costing less than what I originally came in to buy. Great prices, great people. Definitely would recommend at them least giving them a look to anyone
Mar 6, 2026
Response from current dealership:
Corey, thank you for your kind words! We're thrilled you had a phenomenal experience with us. Roman is happy to hear he could assist you in finding the perfect vehicle. We appreciate your recommendation and hope to see you again soon.
I highly recommend Hampstead Pre-owned for their professionalism and Service. Kimberly was super attentive and made the entire process effortless. Check out their certified inventory!
Mar 6, 2026
Response from current dealership:
Thank you so much for the kind words! We are thrilled to hear that Kimberly provided excellent service and made your car buying experience smooth and easy. We appreciate you recommending Hampstead Preowned Auto Sales and encourage you to visit us again soon!
I had a good experience at Hampstead Pre-Owned. We purchased a used 2022 Honda Pilot that was in excellent condition. Desmond was wonderful to work with. He answered all of our questions, was patient with us and was very transparent. The only issue I had with the negotiations was not being told upfront that there is a $499 freight fee and a $1,800 certification fee added to the listed price of the vehicle.
Mar 2, 2026
Response from current dealership:
Hi Ross, Thank you for your feedback! We're glad to hear you had a positive experience overall and that you were happy with the condition of your new Honda Pilot. We appreciate you taking the time to share your thoughts with us.
Feb 17, 2026
I had a great experience
Mar 2, 2026
Response from current dealership:
Jeannette, thank you so much for your kind review! We appreciate you taking the time to share your positive experience with us. We are thrilled to have provided you with a great experience and hope to see you again soon.
Mar 2, 2026
Response from current dealership:
Hi Richard,
We're thrilled to hear you had a positive experience and love your new vehicle! Our team strives to provide professional and efficient service, and we're glad we met your expectations. If you have any questions or need anything in the future, please don't hesitate to reach out.
We're thrilled to hear you had a positive experience and love your new vehicle! Our team strives to provide professional and efficient service, and we're glad we met your expectations. If you have any questions or need anything in the future, please don't hesitate to reach out.
Jan 30, 2026
Be prepared to spend your entire day there. This is the second car I’ve bought from them and probably the last. After my last experience left such a bad taste in my mouth. They could have had a customer for life. But after butting heads with one of the managers over bringing down the asking price another $300, which for us meant the difference between a life changing decision and opportunity for our daughter who would be able to continue working and commute to and from college, as opposed to the $300 for the company who quite frankly spends more than that on pizza. Which, by the way, I think it’s a wonderful thing they feed everyone. I’m just putting it in perspective what that $300 meant to us. I even said I’d meet him in the middle, if he could just bring it down $150 more. He wouldn’t budge and I was offended he was about to take away that opportunity for my daughter to be quite honest and I suppose it became personal for me. But honestly, where are the good guys?
Mar 2, 2026
Response from current dealership:
Lily, we are very sorry to hear about your experience and understand your frustration regarding the pricing. We strive to provide fair and transparent deals to all our customers, and we regret that we didn't meet your expectations this time. We value your business and appreciate you sharing your feedback.
Mar 2, 2026
Response from current dealership:
Kiku, thank you so much for sharing your positive feedback! We're thrilled to hear that you had an awesome experience with us, even though you didn't purchase a car this time. We appreciate you taking the time to let us know. We hope to have the opportunity to assist you in the future.
Jan 15, 2026
Was told on the phone the estimate for the car we wanted would be around $17,000-$18,000 after taxes and fees so we took the trip to get there. Turned out to be over $21,000 after taxes and fees. That’s the first lie. Then the associate said he could only take off $100. That’s the second lie because they ended up getting it down to $20,000. Then they ended up getting it down to $19,000 but without any warranty at all. Basically saying that if we drive off the lot and the car breaks down instantly it’s on us. Not even a 30 day warranty or anything. I have never seen a dealer give 0 warranty like that. Overall the staff is nice but they use a lot of sketchy dealer tactics like hidden fees or lying about the pricing they could do. They lure you in by telling you one price but then give you a totally different price in person. I don’t want to put his name here but If the person was just honest on the phone in the first place all of this waste of time could have been avoided.
Mar 2, 2026
Response from current dealership:
Jaime, please accept our sincere apology for the frustrating experience you had. We understand your disappointment regarding the pricing discrepancies and the lack of warranty. We are looking into this matter to prevent similar situations from happening in the future.
Jan 1, 2026
Response from current dealership:
Jennifer, we thank you for your feedback. We appreciate you taking the time to share your thoughts.
Jan 1, 2026
Response from current dealership:
Thank you so much for taking the time to share your positive feedback! We truly appreciate you recognizing our team's efforts in providing a quick, easy, and friendly car buying experience.
I had a great experience working with Sam Demissie when I bought my Toyota Camry. He was very friendly, professional, and made the whole process smooth and easy. The price was fair, and he made sure I was comfortable with everything before finalizing the deal. I highly recommend Sam if you’re looking for a trustworthy and helpful car dealer!
Nov 13, 2025
Response from current dealership:
Thank you for the wonderful review! We are thrilled to hear that you had a positive experience with Sam Demissie. He is an excellent member of our team, and we appreciate you recognizing his friendly and professional service. We are committed to providing all our customers with a smooth and comfortable car-buying process, and we're glad we could meet your expectations.
Oct 19, 2025
I had wonderful experience.Everyone was very friendly and helpful. I love the place and I highly encourage others to see this place.
Oct 25, 2025
Response from current dealership:
Dawit, we are writing to express our sincere appreciation for your kind words and the positive feedback you have shared about your recent experience with us. We truly value your comments and are delighted to hear that you had a wonderful time with our friendly and helpful team.
Look at two vehicles both used. Given bogus charges freight some charge of $ 55 for what I don't know? On top of there processing fee. It was a deal breaker.
Oct 6, 2025
Response from current dealership:
Hi Clinton, Please accept our sincere apology for the charges that led to your dissatisfaction. We strive to be transparent with all our fees and want to assure you that we are reviewing our processes to prevent similar issues in the future. We value your business and hope you'll give us another opportunity to serve you better.
This dealer was informative and provided all the information I was looking for in a timely manner which resulted in me purchasing the vehicle. This was the my first time purchasing a vehicle online and out of state and the whole process was actually pretty easy.
Sep 5, 2025
Response from current dealership:
GuruDN1Z2M,
We appreciate your review and are happy to hear that you had a positive experience purchasing your vehicle with us. We strive to provide informative and timely assistance to all our customers, and we're glad we could make your online, out-of-state purchase as smooth as possible. Thank you for your business!
We appreciate your review and are happy to hear that you had a positive experience purchasing your vehicle with us. We strive to provide informative and timely assistance to all our customers, and we're glad we could make your online, out-of-state purchase as smooth as possible. Thank you for your business!
Although we did not buy from them, no fault of there’s, they were very receptive to all my inquires and very eager to work with me.
Sep 1, 2025
Response from current dealership:
Hi Dave, We really appreciate you for Leaving us a 5 star review even though you did not buy the car from us and we hope that you end up buying a car from us.
Dealer sprung over $5,000 in fees above sticker price on me after starting the process of purchasing the vehicle. A large portion of fees was for standard detailing work. Horrible experience. Will never return.
Aug 25, 2025
Response from current dealership:
Hi Sabrina, We are Very sorry to hear about you Experience and i Completely understand your Frustration , My Name is Kiran and i am the Customer Service Manager and I work directly with the Owner of the Company for your Satisfaction and i request you to please give me an opportunity to make things right for you, So i request you to please call me at 4436054902.
Sep 1, 2025
Response from current dealership:
Hi Theodor, We thank you so much for taking the time to leave us a 5 Star review and we really appreciate it
Jun 24, 2025
Have heard from them several times regarding the car seen above. We are
still interested in this car but at the present time we are in the process of
moving and not had time to go and speak with them and see the car. I am
hoping in the next week or so time will allow us to do so. Hopefully the car
will still be available. They have been so patient with me regarding this. There
is travel involved..
Jul 2, 2025
Response from current dealership:
Saundra, thank you so much for giving us a 5 star review and for your kind words, We really appreciate your for taking the time to leave this review.
Jun 7, 2025
Very knowledgeable and helpful
Jun 9, 2025
Response from current dealership:
Albert, we thank you so much for the 5 star review and appreciate you taking to time to leave this review, And Please refer us to your friends and family and get chance to win $100 as a referral Bonus.
Hampsteadpreowned is an excellent dealership they called me right away. Talk to me as though I was family.. my sales rep Roman handled everything in a professional manner definitely a dealership that people need to go to and experience the great service five stars
Jun 2, 2025
Response from current dealership:
Derek, Thank you so much for taking the time to leave us a review, We appreciate you for acknowledging Roman's efforts and his Professional Manner and above all thank you so much for your recommendation.
Dealer responded in a timely manner with respect. Answered my questions and was helpful.
May 14, 2025
Response from current dealership:
Hi Perry, Thank you so much for your wonderful review and we really appreciate you highlighting our timely response with respect and answering all your questions.
We love our ânewâ carâ¦it is 3 years old but it looks and feels like it is new. Everyone was very helpful, pleasant, and friendly. Special thanks to Dylan, Kiran, and Anthony!
May 14, 2025
Response from current dealership:
Hi Thank you so much for taking the time to post this review and we appreciate you for acknowledging everyone especially Dylan, Kiran and Anthony for their Helpful , Pleasant and Friendly Nature.
Apr 14, 2025
Hampstead pre owned is great and I’ll be back for my next vehicle in the future Mo, roman, Thomas, and Kiran are easy to work with and good people all around!! Mo and Roman answered every question I had and took great care of me. Appreciate you Hampstead pre Owed
Apr 26, 2025
Response from current dealership:
Zachary, we really appreciate you for taking the time to give us this review and Thank you so much for acknowledging Mo, Ramon, Thomas and Kiran for their efforts to make things easy for you.
Dishonest dealer. I discussedvia phone, all of the
details of a vehicle purchase with the owner.
When I sent a same day confirmation text of all
the information we discussed and asked for an
acknowledgement, i got no response. Instead, in
order to avoid being held accountable ... the
dealer removed the vehicle from listing . I never
received a response.
Apr 14, 2025
Response from current dealership:
Hi William, Please accept our Sincere apology for not responding to your text, and i request you to please give me an opportunity to make this right for you, My name is Kiran and i am the Extra Mile Concierge and Please feel free to call me at 4436054902
Everyone at this dealership, especially Kiran, was very open and helpful: from picking out a car to getting it serviced. We had visited dealerships before which were very rude and/or aggressive with trying to sell you anything. But here it was an easy going experience.
Apr 12, 2025
Response from current dealership:
Sabin, We really appreciate you for this wonderful review and thank you so much for highlighting the Openness and helpful nature of Kiran and We are very happy that you had an easy going Experience.
Apr 10, 2025
I brought a pre-owned 2022 Honda Touring.This is my new truck.MO is the best. She really knows her stuff and the Honda Trailsport and Honda Touring were waiting when I arrived. Paul was very knowledgeable and he helped me through the process of financing. I recommend Hampstead Pre-owned.
Apr 12, 2025
Response from current dealership:
Deborah, Thank you so much for this wonderful review and We appreciate you for acknowledging MO and Paul for the their Knowledge and Thank you once again for your recommendation.
i had a wonderful experience there they were nice and helped me out a lot. i got the car
that i wanted. MO was very good to me. they worked with me and i appreciate that.
Apr 7, 2025
Response from current dealership:
Thank you so much for taking the time to give us this review , we really appreciate you acknowledging our Sales person MO' s work. Please enjoy your car
Really great experience everyone was super friendly and the process was faster than I expected. To top it off they had a pup named patriot patrolling the lobby for pets!
Apr 4, 2025
Response from current dealership:
Thank you so much for your wonderful review, we appreciate you for taking the time to acknowledge our faster process and our Mascot Patriot.
Apr 2, 2025
Hampstead Pre-owner allowed me to put down a deposit so that I could reserve my car for a few days. My mechanic went there to check the car, and he said he never saw a used car dealer that took care of their cars as well as Hampstead. He said they replaced things that didn’t absolutely need to be replaced, so that they could give me the car in top condition. The price was great.
Apr 4, 2025
Response from current dealership:
Bracha, Thank you so much for this wonderful review, we appreciate you for acknowledging our efforts and our price and your recommendation.
They deserve no stars. Their pricing is non transparent from the phone conversations to in showroom conversations. Their staff is pretty cold and adamant with things that are not normal. They kept insisting to make a copy of my insurance before allowing a test drive. Their pricing has a ton of fees that make no sense, like Freight on a used car plus some silly Hampstead Preowned which is sold as mandatory.
Mar 26, 2025
Response from current dealership:
Sandeep, we are sorry to hear about your experience and i hope our understand the fact that we ask for customers License and Insurance to make sure we follow our safety and Risk Mitigation policies, At the same time i request you to please reach out to us at 4436054902 and give us opportunity to make things right.
For being my first time in a dealership it’s was one of the best experiences ever I never seen so many sales men/ and women be so Engaged in such work. I mean I came in there and I can see everybody multitasking, being on the phone with a customers trying to make deals at the same time sealing deals in person in such fast paste incredible team and awesome Atmosphere. I only went there to check cars that caught my eye and ended up leaving with a 2023 Nissan Altima SV 2.5 I mean when I say the deals are amazing they are one of the best I’ve seen. Not only that but the customer service top tier they would do anything to get you one of the best deals don’t matter if your buying the car cash or financing hands down one the best dealer ships out here
Mar 12, 2025
Response from current dealership:
Thank you, Joe, for sharing your fantastic experience with us! We're glad our team made a positive impression and helped you find the perfect Nissan Altima SV 2.5. Your kind words about our customer service and atmosphere mean a lot to us!
Mar 12, 2025
Response from current dealership:
Thank you, Leandre, for your kind words about your experience and our team; we truly appreciate your support!
Shout out to my salesman Roman huge help in helping me get a 2022 tesla …. Good guys highly recommend!!
Mar 10, 2025
Response from current dealership:
Hi Dayfromda410, Thank you so much for your review , we really appreciate you taking the time for the shout out to Roman and your recommendation.
Had multiple representatives respond to my inquiry pretty quickly, however, it was like pulling teeth to get the Out the Door price. When I did get it, it was much higher than anticipated with some bogus fees. Who charges "freight/destination" on a used car? They would not negotiate a lower price. A couple days afterwards, I got an email saying there was a price change, however they did not tell me what the new out the door price would be. Further investigation showed all their cars were rated "great deals", which was a red flag, too. I then read their Yelp reviews and then it was clear to stay away. When I emailed them explaining why I would not be making the nearly 2 hour trip to their dealership, I suggested that they respond to their angry customers who shared their experiences on Yelp. I didn't get a response. Things that make you go hmmm....
Mar 3, 2025
Response from current dealership:
Hi Stacie, We sincerely apologize for the inconvenience caused you ,due to the fee's and our cars being rated as Great Deals, We also sorry that we don't negotiate on the price as we are already offering you a great Price, I request you to please give me an opportunity to make things right for you , Please feel free to call me at 4436054902
I felt like this company did not want to help me they just wanted to make a sale. They wouldn’t give me any type of discount and wouldn’t even let me take the vehicle to my mechanic and get a refund if there were problems found.
Mar 3, 2025
Response from current dealership:
Hi GuruDLBS53, We genuinely apologize your experience, and I'm sorry to hear that we did not meet your expectations. It's important to us that our customers feel heard and understood, and I regret that our approach fell short in your case. Your feedback regarding the sales process, credit inquiries, and transparency is valuable, and I assure you it will be addressed. My Name is Kiran and i work directly with the Owner of the company and I request you to give us an opportunity to make things right for you, Kindly feel free to call me at 4436054902
Drove out an hour to go see this vehicle based on the factors included in the listing and when I started the test drive it turned out the listing was inaccurate and it did not actually have some of the safety features listed. Also, the sales staff who contacted me was standoffish and unfriendly and did not respond to my questions. Unacceptable.
Feb 20, 2025
Response from current dealership:
Hi GuruDC3DWB, Please accept our sincerely apology for the experience you had with one of our sales person, My Name is Kiran and i am the customer service manager and i work directly with the Owner of the company and i request you to please give me opportunity to talk to you about this and understand your experience and make sure we take necessary action against the sales person. Please feel free to reach out to me at 4436054902 as i unable to find out your information in our records.
Feb 4, 2025
Response from current dealership:
Hi Veropfelix, We are very sorry about your experience and apologize for not being able to negotiate the price of car which is already the cheapest in the market, Its only fair to ask us to budge on the price if our price is more or equal in comparison to any Competitor and at the same time we did try to reach out to you, Unfortunately we could offer you the price what your looking for.
Jan 11, 2025
They were real helpful and really went out their way to make sure I had a good experience. I talked to gentleman in charge of customer service. He spoke to me one on one and asked me about my experience and I walked away or drove away with the car that I came up there to get and I had a issue with that same car and they sent somebody to my house to fix it.
Jan 13, 2025
Response from current dealership:
Geron, Thank you so much for taking the time to Share your experience, We really appreciate you feedback and hope you enjoy your car.
Jan 6, 2025
Responded great but found a cheaper car
Jan 8, 2025
Response from current dealership:
Hi Maurice, Thank you so much for your wonderful review and we really appreciate you for taking the time to give us this review.
Dec 24, 2024
Response from current dealership:
Hi Terrence , thank you so much for your 5 star review, we appreciate you taking the time to give us this review and acknowledging our dealership and the staffs.
Dec 4, 2024
Great dealership, huge selection and wonderful staff!
Dec 4, 2024
Response from current dealership:
Randy, We thank you so much for taking the time to give us a 5 star review and your Kind words about us and we really appreciate it
*NOTE: I didn’t end up buying this specific Mazda, I ended up buying a 2018 Grand Touring Mazda 3 that was in perfect shape.
Hampstead Preowned right off the bat was honest with any issues with the vehicle. The only issue with the vehicle was moisture damage on radio screen. They immediately told me not to worry about as they are going to replace it for free which they did! Unfortunately, upon replacing the radio screen i lost some features such as CarPlay due to a firmware issue so it's entirely not their fault. They were nice enough to offer reimbursement to get this issue solved since it's going to have to be fixed by a Mazda dealer. Excellent customer service! They were not pushy at all either. I got to drive the car for about 20-30 minutes on our own which is always nice because salesman can be intimidating while trying to test out the vehicle. Overall, I would highly recommend this dealer to anyone in the market for a reliable fair priced preowned vehicle.
Nov 18, 2024
Response from current dealership:
Christian, We thank you so much for taking the time to give us this wonderful review and appreciate your recommendation and I apologize that you had some an issue and we assure you that will get that issue for fixed
Nov 2, 2024
My experience is very good with dealer Serge.
Nov 6, 2024
Response from current dealership:
Hi Jean, Thank you so much for your 5 star review and we really appreciate your Feedback and we are Very happy that you had a very good experience with us.
I recently bought a used Subaru Outback from this dealership. I had a great experience with Sam and Kiran during the process. Kiran was extremely helpful when we needed help with anything even after making the purchase. They have large inventory of used cars I will refer them to my family and friends and will go there again if I need to buy a used car.
Oct 11, 2024
Response from current dealership:
Thank you so much for your kind words Qanta, We really appreciate your Feedback and we are very happy that you had a great Experience with Sam and Kiran during the process and Kiran being Extremely helpful when you needed help. We sincerely appreciate your recommendation
Oct 7, 2024
Top notch
Oct 7, 2024
Response from current dealership:
Hi Quinn, Thank you so much for taking the time to give us this review, we appreciate your time and effort.
If you need a car they probabaly have it and at a reasonable price. Many of the cars they sell have had some bodywork and if you ask, they will show you pictures of the work if they have repaired it. Worth a look if they have a car you want.
Sep 5, 2024
Response from current dealership:
Thank you so much for your recommendation and We really appreciate you taking the time to give us this review.
Let me start by saying this dealership was extremely professional and inviting. The process took a little while but it was a smooth process and they approved me for a rate lower than what I was initially expecting. My only minor grievances we're that extra fees were added on to the vehicle for repairs that the dealership would cover to the car as well as registration with the MVA but it wasn't anything egregious. All in all I recommend going here to purchase a car it would be a good experience.
Sep 5, 2024
Response from current dealership:
Thank you for your kind words, We appreciate your recommendation and are glad to hear that you had a Smooth process , We are sorry about your minor grievances and hope you understand the reasons behind it.
3.5K extra on top of listing price for doc fee & other fees.. title & registration charges
separate .. way too high
Sep 9, 2024
Response from current dealership:
Hi Harish, Please accept our sincere apologize for the inconvenience caused to you and request you to give us an opportunity to make thins right for you, I request you to call me at 4436054902
Jul 29, 2024
God on communication with customers and helpful
Jul 20, 2024
I was amazed and surprised when the dealership staff first responded to my inquiry via text at night. They were incredibly quick to set my husband and I up with an appointment to view and test drive the van. At the dealership Sam was very easy to work with, knowledgeable about our options, and patient while we looked at a few other cars before making a decision. The staff was also super kind and understanding with my kids and had snacks and little toys for them to play with as we waited for our car. Overall, we had a great experience at Hampstead Pre Owned and highly recommend for others looking for a used car.
Jul 15, 2024
I recently bought a Hyundai Sonata SEL from Hampstead Pre-Owned in Maryland, and the experience was fantastic. Dani, Raquel, Mate, and the entire team were extremely professional and supportive throughout the process.
From the moment I arrived, I felt welcomed and appreciated as a customer. Raquel was well-informed about the vehicles and took the time to understand my needs and preferences. The Hyundai Sonata SEL I selected was in excellent condition, and the team made sure it was thoroughly inspected and ready for me to drive away.
The purchasing process was seamless and transparent, with no hidden fees or surprises. Raquel provided clear explanations and answered all my questions, ensuring I was comfortable with every step. The financing options were also competitive and fit my budget perfectly.
Overall, Hampstead Pre-Owned delivered an exceptional car buying experience. I highly recommend them to anyone looking for a quality used car and outstanding customer service.
Jul 14, 2024
Excellent service. We ended up buying another car
Jun 29, 2024
BEST experience with Sierra!
Bought a car by myself for the first time, and it couldn’t have been easier without the help of Sierra and everyone else at Hampstead Pre-Owned. Everything was laid out in a quick and straight-forward manner, that made it easy for anyone to understand regardless of how much they actually know about buying and selling cars. Unlike other dealerships, I knew exactly what I was paying for and how it would benefit me as a first time buyer. Would highly recommend for everyone!
Jun 28, 2024
Great communication! I appreciate the feedback on the car. Mike had a great attitude and made sure I was in the loop.
Jun 26, 2024
We worked with Raquel Treuting. We originally came to see a Honda but switched to a Acura once we visited the dealership. Raquel was great to work with. She took her time to make sure all our questions were answered even as she busy with multiple customers. She never rushed us even though we were there after closing time. Thank you Raquel! We will definitely tell others in the market to stop at Hampstead preowned.
Jun 26, 2024
I’m so happy with this dealership, especially Sam and his whole team is perfect. I recommended to everyone ‘this dealership worth more than five star thank you so mush guys ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jun 19, 2024
From the beginning Tara was very nice and wanted to make sure that I was completely satisfied with this car before buying. She let me test drive it by myself so I could get the real feel for it. She also told me all about what makes Hamstead Pre-Owned stand out. I had a great experience and I would definitely recommend Tara and this dealership to anyone looking to buy a car.
Jun 13, 2024
Alan and Matt as well as the rest of the staff was so helpful every step of the way and I appreciate everything they had to do to get the car to me. Cheers!!
May 31, 2024
Courteous and Helpful. Prepared when I arrived to test drive several vehicles... Price very competitive and they explained all of the
details of what I was signing. This is my 4th vehicle purchased there over many years... Although buying a used car has built in stress
and anxiety, they do a pretty good job of assuaging concerns... Reasonable warrantees available as well...
Negatives are ~$1800 in "dealer charges" - freight, cost of car maintenance and prep, etc. - which they clearly explain when you sit down
with them... However, this seems typical in the industry... I was also given ~$500 back due to being a repeat customer (quite nice)
May 31, 2024
Great responsiveness and follow up!
May 30, 2024
had a great experience with Mo! very sweet and made the process very easy!
May 30, 2024
Had to call multiple times to reach salesman. When calling dealership the phone rang and rang, and no one answered.
May 28, 2024
Great staff, very helpful and informative during entire process.
May 28, 2024
This dealer was incredibly helpful and replied quickly. Any questions I had about any cars were welcome and answered. Raquel was great to work with! She was very helpful with finding the best car for me! I had a few cars in mind and was able to test drive the ones that were ready. The car I chose was in great condition and I loved it immediately. Everyone was very nice and I overall had a great experience and love my new car :).
May 28, 2024
My experience was phenomenal!! My sales representative was Raquel and she was amazing. She was already when I arrived to the dealership. She gave me a very welcoming greeting and got me right in the vehicle I came to see. Upon my return she sat down with me and based of our previous conversation began walking me through all the options I had available to me based on my wants and needs. I can't say enough about how great of an experience this was for me and I recommend everyone to go and check her out.
May 1, 2024
Good hospitality
My experience with the team at Hampstead Pre-Owned was top notch. They try to arrange all of their customer engagements through appointment, but they were able to take me right in first thing on Saturday morning without an appointment. A specific note about Alan, the salesman: top notch professional. Never came across as pushy or like the stereotypical “used car salesman,” but instead was incredibly cordial, helpful and kept things moving despite how busy he was.
We will consider them when looking for our next vehicle replacement.
Apr 23, 2024
Great communication from Mike, who got back to me after business hours to reply to my inquiry. He answered a bunch of questions ahead of time, and made me feel comfortable making the trip. The staff was awesome, from Sierra and Alan, to Matt and Bernard it was an “all hands on deck” experience to make sure you are taken care of. Highly recommend, I am loving my Acura!
Apr 22, 2024
Great experience here, top to bottom. Friendly staff, nice selection of cars. They were transparent about the work done to the car, and their pricing. 10/10
Apr 20, 2024
I purchased the 2018 Subaru Impreza Premium with only 14,273
miles on it. Everyone there was friendly. I did not feel pressured to
buy any car from them.
Show older dealer reviews 327
Mar 27, 2024
Cordial and accomodating!
Dealer is not willing to negotiate on price. They claim on website that
certified pre-owned fee of $1200 is optional, but it is applied on all
vehicles. The staff was very friendly & always replied back on text
messages or calls. Vehicles are in really great condition if you are
willing to pay for extra fees.
Feb 20, 2024
Response from current dealership:
Hey Al! If you are shopping our certified vehicles they do incur an additional fee to allow us to recondition the vehicle to meet a certain cosmetic and mechanical standard. Another advantage of shopping certified is that it provides additional warranty coverage for any unforeseen issues within the first few months of ownership. This allows us to provide you with a little more peace of mind when purchasing a used vehicle. If you have any additional questions, please feel free to reach out to our Customer Relations Manager at 443-605-4902.
Nov 27, 2023
Nice people
Nov 21, 2023
Very professional and honest. Addressed our concerns and helped us through the process. Definitely Recommend.
Oct 31, 2023
Great experience, great customer service! They took care of us, made sure we were comfortable with everything. Also, really enjoyed seeing how they take of their staff.
Initially contacted dealership through cargurus on a Friday evening. My inquiry included one specific question regarding the vehicle. I received several (what appeared to be automated emails), non of which addressed my inquiry. I proceeded to follow up with two additional emails and a call to the dealership - no response to my question.
Apparently this type of neglect and dismissal of inquiries is how they see themselves apart form other dealerships. Terrible customer service!
Oct 21, 2023
I had an amazing experience with Hampstead PreOwned. It was very comfortable in this environment and the service was amazing as well. Special thanks to Jay, his Dad, Lamont and Alexis! They made me and my family fill welcomed. We definitely recommend Hampstead PreOwned and when anyone ask where I got my new car from I’M SENDING THEM YOUR WAY! Thanks again I appreciate it!
Sep 6, 2023
I asked if the car was still available, and for a CarFax. Never answered my question. Replied with their own questions like would I be trading in a car.
Sep 4, 2023
wasnât able to purchase, but they were kind!
Aug 22, 2023
The price advertised online for this car - 2020 Subaru Ascent Limited $29,897 - is misleading. They told me
if I pay cash the actual price was $2,000 higher. The advertised price is only for buyers who buy cars wih
financing. It's just a bait.
Aug 13, 2023
Great people and would have purchased their offer, but found a vehicle closer to home.
Aug 6, 2023
I recently had the pleasure of purchasing from this dealership, where the entire process was smooth and stress-free. Their friendly staff and
transparent pricing made it a delightful experience from start to finish.
Raquel was very friendly to work with. The car we were interested in was being painted so she brought up a similar one which we ended up going with. The body work was generally well done, but the detailing got a little rushed at the end. Happy with the car and the price and would consider Hampstead again when we are looking for our next used car.
Was interested in a Toyota Prius from this dealer & was dealing with one of their sale reps .Was told that the car is ready for us to
Test drive .We went to the dealership an hour later.The sales rep was not be found anywhere.After waiting 15 mins ,someone else’s told us the car we were interested was sold to somebody else .We drove an hour for nothing .Never again .
Jun 19, 2023
I was assisted by Raquel who was very polite and knowledgeable. The whole buying process was very easy and I will definitely be buying from there again.
This car is ABSOLUTELY AWESOME. Just bought this car in May 2023 and just love how the description pretty much matched everything with the listing. Anything that didn’t match, the dealership fixed before selling the car. Specific shout out to my man Mac! He was a salesman that was on time, on point and followed through with everything I asked and needed. Mac even gave us a tour of the dealership and showed how high standard they are when dealing with the cars they sell. Definitely this dealership keeps their word and says what they do. I am not paid or anything to write this review by the way, genuinely a happy customer. Highly recommend going to this dealership if u want a good deal on some cars that are used.
Jun 9, 2023
Amazing place, service was great, everyone here was nice and very helpful, highly recommend
Could not believe how strong their pricing is.. every car is below market by a considerable margin. Super thorough and transparent about their processing of cars, which most dealers are not. Pretty cool seeing all the steps in their process, got a great interest rate and enjoyed working with the team (dani, Mike G, and Jason!) got a great car with new tires and brakes, freshly serviced!
Jun 6, 2023
Overall great dealership, wes is the man hooked me up with some free oil changes when the price couldn’t really be moved. Got a great Honda accord for a great price for what the market is currently! Will go back for sure. They have a great selection of Hondas as well.
May 20, 2023
Called about a 2016 Camry XLE. Was told there was the normal 499 state fee then the women Danni told me there was 2 other BS fees
on top of that normal one most respectful car dealerships charge. Went and looked at reviews of this dealership and saw other people
complaining about this also. Saw the owner who seems like a standup guy responding to the bad reviews saying we do not charge any
other fee besides the 499-state fee and all other fees are optional. He said to personally contact him if anyone tries to charge more fees
besides the standard fee. I called back and explained what i saw in the comments on Car guru. She seemed caught off guard and
fumbled over her words. Said I will be contacting the owner, Anthony. This is the slime ball sales tactics people don't want to have
anything to deal with. This is not integrity!!!
Advertised price did not include 899 HPO certification, 299 Freight, 499 Doc Fee, plus more. I was told these fees are NOT optional. Do not listen to the dealership's
response to other bad reviews. Do not even waste your time. For example, I was told the HPO certification is not a warranty or product care, but was in fact a 'process the
car had been through that cannot be undone.' This is a predatory business practice to advertise low prices and slap on hidden fees. Especially in Maryland of all
places where this is frowned upon.
Overall satisfactory experience.
The salesman was kind, patient and thorough in the process. He also responded well to my requests.
In fact, I made another visit to the dealership last weekend to cancel the warranty contract. The
process was simple without any hassle. The staffs are kind overall, and I believe that it will be
generally pleasant car buying experience for all.
I purchased my 2017 Subaru Impreza Sport from Hampstead pre-owned. They were very warm and helpful. I met the sales person Wes who helped my
husband a week or so prior as well as Mike. They were really nice. My father, who came with me, was also very impressed in their professionalism. My
family recommends Hampstead Pre-Owned. We will definitely come back here if ever weâre in the market for another used car!
Thanks again!
I visited Hampstead pre-owned by myself to check out some cars for my wife. I was greeted by Wes who ended up becoming the sales person to help
me out. He was very welcoming and I instantly felt comfortable. He didnât pressure me or anything but instead instilled confidence in me that each and
every vehicle they sell are at the highest standard of quality possible. I was even given a tour of their reconditioning processes, which made me even
more determined that whatever car my wife and I would purchase is in the best possible condition in can be before we drive it off the lot. If there were
any problems or noises that did occur during test drive, they would take care of it right away. I was able to test drive 4 cars in half an hour. Wes had the
next car ready for me whenever I finished test driving one.
I ended up placing a deposit on a 2017 Crosstrek. A week later my wife instead picked up the 2017 Subaru Impreza Sport lol.
Thanks again Wes and Mike!
Dec 31, 2022
Had a good experience top to bottom with them! Transparent approach to things. Dani answered a lot of questions and was very patient with me, which was very welcoming. Worked with Wes and he made the process fun and efficient. It was awesome being walked through every step of their process and I can say I bought there with confidence! Great deals, I’ll be sending friends and family!
Dec 24, 2022
It was amazing
Dec 14, 2022
Experience was painless, everyone was accomodating, car wasnt quite ready for sale eventhough it was prearranged and confirmed, but they did make up.for my inconvenience, will consider them for another vehicle in the future.
RACIST!!! Worst experience ever, Iâm walking out in tears. I drove an hour away for a car
and in the middle of my sale, they sell the car to another couple who came in after me and
did not have a deposit down on the car. Itâs extremely disheartening because I excited to
get this car and had a cash offer. I am a black women and they choose to sell the car I was
purchasing to a white couple instead. Disgusting and deplorable customer service. The
couple came in after me and was somehow able to buy the car I was in the process of
getting ( signing paperwork) . The manager Matt was very nasty and did not even care that
this had happened, he tried to gaslight me by stating it was just poor communication. He
made up excuses on why they sold the car to the couple instead. Instead of telling the
truth which was that they prioritize the sell of the white couple over a black women. This
place is discriminates against black women. DO NOT GET A CAR HERE !!!
They were very professional and welcoming. They did everything in they could to help ensure that I got the car I wanted. It was a 2016 Honda Civic. This was my time purchasing a car through a dealership and they made the process as smooth as possible. They made sure to throughly explain everything to me as well. Great hospitality!
Hampstead Pre-Owned made the process of buying a car simple and hassle-free. They offered me a
very competitive price on the car I was looking for. Mac was an excellent salesperson. The after sales
support was also excellent. I highly recommend Hampstead Pre-Owned if you are looking for a quality
used car at a good price.
Nov 11, 2022
horrendous- they repaint all of their cars and
cannot seem to match color tones. they paint
over damage and lie about it when itâs right in
front of you. Good luck trusting them- on the
contrary one of their managers was world class
about all of it so props to him.
Went to dealership and was given a price of 19997.00 on a 2016 civic. After test drive and waiting on
salesman talking to manager, the final price was 24,957.34 They add HPO certification FEE, freight
FEE, AutoProvit PCP FEE, Tire and Wheel FEE, registration car FEE, Registration truck FEE, Title
FEE, Lien FEE, (I was paying cash) License FEE, Doc FEE Then taxes. The price online is the price
WITHOUT FEES. Difference in internet price and out the door price was 4960.34. BEWARE!!!
Nov 11, 2022
Response from current dealership:
Just want to clarify on this situation. We present numbers with the options of warranty and product care, It is on the customer to choose if they would like to have them in addition to purchasing the car. State fees and taxes we cant remove due to laws. Feel free to reach out if you have any questions further we would love to earn your business!
Nov 2, 2022
Fantastic service and friendly staff. Not once did we feel anything less than 100% comfortable. We are extremely happy with how we were treated and can’t wait to share our experience with others. Jason was the best. Whatever you’re paying him, certainly, it’s not enough!
Oct 27, 2022
They were very helpful. Especially Jason. My number one choice is Hampstead preowned.
Oct 27, 2022
Great communication, very helpful, friendly, and actually care about the customers needs.
A fantastic buying experience. From CJ to Nemo to Ginger to Trevor and Anthony our purchase was almost picture perfect. I would give them
more stars if I could. Thanks to all.
Oct 4, 2022
Response from current dealership:
Hey Mike thank you so much for your amazing review!! You were such a pleasure to work with as well! Hope you are loving the new van!
Had such a great experience at this place. Brooke helped me out over the phone throughout the entire process, took every single one of my calls, corresponded with me with very quick, well-informed responses. Was able to test drive the vehicle with her as well. Would 100% recommend making your way out here. GREAT EXPERIENCE, GREAT PRICES!
Sep 19, 2022
Response from current dealership:
Vianna thank you so much for your great review! We truly value your experience! We hope you are loving your new car!
Amazing experience with this dealership from beginning to end! Their employees went above and beyond making everything happen in an easy, timely manner without complaint. Pricing on the car couldn’t be beat. We would use them again in a heartbeat!
Sep 12, 2022
Response from current dealership:
Elly thank you so much for your review! We are so happy to hear you had a great experience with us! We hope you love your new car!
Aug 30, 2022
Bought a truck from this dealership the process was easy and the sales force was amazingly attentive to my needs. Great vehicle for a great price ! Thank you Mac ….
Sep 12, 2022
Response from current dealership:
Tammy we are so happy to hear you had a great experience with us! Hope you love your new truck!
The team was very helpful and friendly. Along with the roadside package the car sold itself!
Sep 19, 2022
Response from current dealership:
Thank you so much for your review! We hope you are loving your new car and had a great experience with us!
Very responsive. Sent pics right away like I asked. Have not visited the dealership yet—it’s a bit of a drive from my home address. Still looking at options.
Sep 19, 2022
Response from current dealership:
Thank you so much for doing a review without even coming in! I hope to see you soon! We would love to help you find the perfect car!
AVOID! - HIDDEN MARKUPS! Hampstead Preowned adds a Dealer Processing fee($500.00) Freight fees($299.00) and a so called HPO certification fee($499.00) and a
$499.00 rebate fee.WHAT! ( I checked with the DMV, Maryland Used Car dealers can ONLY add a "Dealer Processing Fee" up to $500.00.) Hampstead preowned would not
accept a Federal Credit Union Check, instead tried to convince me to provide my personal information so they could arrange the loan! I wonder why? Perhaps they are
afraid a 3rd party will discover the phony markups? Something fishy here- They act so nice and sincere and then deceive shoppers. They asked me to provide a 5 star
review- OMG, I didn't even buy anything!!! The back lots of the dealership look like a chop shop, Loads of DIRTY, DAMAGED cars, like HORRIBLE. They obviously buy
rough abused cars and doll them up. I drove 3 hours because of a "Great Buy" price online only to find made over JUNK! NO THANK YOU, WASTED MY TIME!
Sep 19, 2022
Response from current dealership:
We are so sorry to hear you had a bad experience with us. We strive to have the best quality used cars and unfortunately sometimes while it is going through that process they do not look the best, but we do promise once it is finished that process it looks amazing!
Aug 19, 2022
Why would they offer me a 600 dollar a month payment with 3200 down at a rate of 20 9 when I just completed car purchase without missing payments the car was newer and my payments were 136 dollars cheaper the most mind numbing pay is that my husband and I both were buying this car what I completed I did without a cosigner
Sep 19, 2022
Response from current dealership:
Staciemarie, we are very sorry to hear you were not happy with your experience with us! If there is anything we can do please let us know!
Aug 10, 2022
Daniel Young did an amazing job. The entire team was amazing in helping me find the right car at the best price. Thanks to Jason in finance, GM Bill and Brooke. We are thrilled to be part of the Hampstead PO family now.
Sep 19, 2022
Response from current dealership:
Thank you so much for your review Donna! We are so happy to hear you had a great experience with us! Hope you are loving your new car!
Aug 7, 2022
Quck response, but no deal
Sep 19, 2022
Response from current dealership:
Thank you so much for your review! Sorry we were not able to make a deal. I would love to discuss this with you and see what we can do to make it happen!
Good communication. We went and test drove the car that we were initially interested in. Not totally impressed.
That wasn't a problem. They have a large inventory. We looked at other options and found the right car for us.
There was no pressure to buy. There are no hidden fees. Everything is fully diclosed. I took the car back a few
weeks after the purchase so they could check out some concerns that I had. They resolved everything to my
satisfaction without any hassles. I would recommend this dealer.
Sep 19, 2022
Response from current dealership:
Thank you so much for your review! I am so glad we were able to provide you with a great experience! Hope you are loving your new car!
Great customer service and fast. Drove over an hour to delivery the car to me. Highly
recommended.
Sep 19, 2022
Response from current dealership:
Thank you so much for your awesome review! So glad you had a great experience!!
Delivered 2.5 hours away with no problem. They followed through on a requested repair. I had also missed that the car didn't have a key fob,
but they caught it and made one without asking. The entire experience with Brian Braxton was pleasant.
Sep 19, 2022
Response from current dealership:
Thank you so much for your review and for making the drive to come see us!! We are so glad to hear you had a great experience!
Jul 27, 2022
Great Experience purchasing my first car! Hampstead Pre-auto went above & beyond to make my first car purchase an efficient process. The best customer service from a dealership I’ve ever seen. Angela was very helpful & made this process very easy for me. Would recommend to anyone purchasing vehicles, this is the place ! I’m very happy with my purchase!
Sep 19, 2022
Response from current dealership:
Thank you so much for your great review Amie! We are so glad you have had a good experience with us!
Jul 22, 2022
Really impressed by the sales team. Worked hard to build my trust in their intake process and to make the sale.
Jul 19, 2022
This dealer did amazing in our first experience buying a car. The process was calm and non stressful
Hampstead Pre-owned gave the best car buying experience! The customer service was phenomenal. Wyatt & Nemo are AMAZING!! They both went above and beyond to make sure we were happy and taken care of. Everyone that works there is very friendly. I never felt pressured or pushed into making any decisions. Will be recommending this place to everyone! Will be back in the future. A+++++
One of the best buying experiences in the 20 cars I've purchased over the years. Employees love their boss and their job. They do a great job of reconditioning the cars and price point is one of the best in the surrounding states (I came from NY the deal was so good). It was so refreshing I actually bought two cars there.
Jul 5, 2022
Not only did they have the car i wanted, Hampstead Preowned made sure i was well taken care of! From the test driving experience to the sitting down & buying the car, to the interactions i had not only with the person i was working with but with everybody was hands down the best customer shopping experience i have had anywhere! Shout out Danny Young, Joe Demaris for not only being patient with me, but being supportive, honest, understanding & really smooth to work with. Like their slogan says, “ come as friends, leave as family” couldnt be more true! 10/10 10/10 ! I really recommend this dealership!
Recently bought a 2016 Subaru Outback from Hampstead preowned and am very happy with my experience. Wyatt was very helpful and friendly throughout the entire process and Joe was also a huge help in making this process smooth and easy. I would recommend anyone to check out Hampstead Preowned if you are looking to buy a used car, everyone who works there is helpful and friendly. Even when I noticed a small complication with my side view mirror of my car I brought it in next day and was helped quickly with my issue and was not charged any fee for their service. Thanks again Hampstead Preowned! I will be spreading the word!
Jun 30, 2022
I literally stumbled upon Hampstead Pre-Owned in Hampstead, MD online, while looking for a
Honda Pilot. Jennifer, Angela and Brooke were fabulous in walking this first-time car buyer,
through a myriad of car questions and the credit approval process. The next step was to
schedule a test drive, but I had no transportation! Hampstead sent Juan, who was wonderful, to
pick us up at our home in Pa (a 1 ½ hour drive)!! When we arrived at Hampstead, we met
Wyatt Adams, our incredible salesman. He was knowledgeable, answered all our questions
(there were many), resolved some minor concerns, and even arranged a second car key with
the Parts Dept. Next, we met with Jason, who with patient efficiency sped us through the
paperwork necessary to finalize the sale. We are beyond pleased with our new car and the
outstanding customer service at Hampstead Pre-Owned! Donât deny yourself this remarkable
car buying experience!
I can’t begin to say enough great things about Hampstead Pre-Owned. They were very responsive right away. I worked with Daniel Young. He was very pleasant and made me feel extremely comfortable. I had a great test drive. Not once did I feel pressured. Danny assured me my happiness was his goal. I got a great deal and walked out very happy. I love my Kia Sorento it looked amazing when I took it home. I definitely recommend Hampstead Pre-Owned. Ask for Danny!
Great cars and truly great service! Everyone that helped me during the
process of buying my car was friendly and professional. Wyatt in sales
helped me find the perfect car in my budget and Angela patiently
helped me with all my questions! They detailed and fixed all scratches
and dents on the car and had it looking brand new before I took it
home. Couldn't be happier with my experience at Hampstead Pre-
Owned!
Jun 21, 2022
Great service! Danny was a really great guy! They make sure the car is right before you drive off with it. Definitely recommend!
Jun 17, 2022
Hampstead Pre-owned Autos is excellent in everything to make my purchase of 2019 Prius simple and pleasure to work with. Wyatt Adams is extremely helpful and professional from my first visit to finalize the purchase. I highly recommend Hampstead Pre-owned and Wyatt Adams.
I bought my Charger R/T from here and my experience was wonderful. I first sent an email asking
about the car and my dealer Lamonte called me back immediately setting up a test drive. When I
got there the atmosphere was so happy and family like. I felt comfortable, he answered all my
questions and worked with me. this was my first time buying a car and they made it easy. Ever
since I got the car he's been in contact with me checking to make sure everything is going
smoothly with the car. I had an issue with the windows and they set up an appointment to fix it
right away. I would definitely recommend buying a car from them.
My experience with Hampstead Pre-Owned was excellent. My dealer Wyatt helped me every step of
the way and was very patient with me and worked with what I had. It was a period where I had to order
a new social security card for the finance company and they were very patient throughout the ordeal. I
love the car that I got from them I haven't had any issues so far so I'm a very happy customer!!!!!!!
Jun 15, 2022
I loved the customer service giving here everyone was friendly. Lamont was exceptional, genuinely nice, patience and he cared about what I wanted and making me comfortable. They truly stand by there 7 day exchange. When I brought the first car back there was no problem. Lamont just took me back out on test drives into I found my fit. The car looked just like the pictures online. Jennifer is absolutely the sweetest person ever she helped me look online for more vehicles when I wasn't sure what I wanted. I truly felt like family I loved it. Thank you car gurus for helping me find Hampstead auto
Walking into Hampstead Preowned I was soooo nervous! I was turned away from 3 dealerships so I started to loose hope. When I sat down CJ made me so comfortable from the start. He was very nice and explained everything with details to my understanding. He made sure I was aware of everything that would be included in my deal meaning no hidden agendas. Ginger was also so very helpful with showing me how to navigate threw the website. Once the deal was completed I met with the finance manager David. David was so nice and helpful. Also very funny. All and all this was the best experience I ever had buying a car which can be the toughest thing to endure. David even noticed that I had a birthday coming up. This dealership makes you feel like family. They call and check up on you even after you leave with your new car. I would recommend this dealership to anyone looking to buy a new car. They are the best and have become my 2nd family.
Jun 6, 2022
Excellent service car was delivered to my home. The car looked awesome. Got a great deal for my son 1st car. Would recommend them to anyone looking for a prowned vechile
Jun 4, 2022
Although I purchased from another dealership, I appreciate the service I
was afforded at Hampstead Preowned. They were straight forward and
detailed in sales presentation.
May 4, 2022
I didnt end up getting the mazda I ended up getting the corolla s plus . But they were a great help
This dealership is amazing my experience was easy and efficient. The pricing and process were amazing no pressure. Ginger and Nemo are the absolute best to work with. I look forward to driving my new to me corolla for a long long long time. Thank you everyone at Hampstead preowned for the absolute best buying process I have ever had.
I am/was quite pleasantly surprised that Hampstead Pre Owned approach and atmosphere was a "No Pressure Sales" , which of course was especially welcome ,and I was made to also feel very welcome. The staff was patient, focused on my needs and questions and concerns . Sales Rep. Wyatt was particularly attentive and professional over all. The finance department was also a pleasure since everything was facilitated in a lucid and as such comprehensive way, and was also affable, and has a good sense of business/finance savvy coupled with friendly exchange regarding shared musical tastes.
Dec 3, 2021
Sales reps were knowledgeable and friendly. The followed up twice after my visit. Absolutely no pressure to buy.
Nov 30, 2021
Ginger responded quickly and I was able to make an appointment the same day. I purchased the car. Wyatt, who assisted me with the purchase was very accommodating and easy to work with. I would recommend this modest dealership if you are looking for a used car in the Maryland area.
Nov 13, 2021
As it was on our last purchase from HPO in 2019, we were treated like “royalty.” There was never any pressure to buy or even look at something we weren’t really interested in. We ended up purchasing the first car we looked at, but wanted to check out other options elsewhere. There was no pressure to reconsider before we left as at another dealer who wouldn’t stop badgering after what we looked at didn’t meet our needs. We definitely feel like family here and know we will receive the best possible vehicle after the reconditioning process. We are so very pleased again with our experience and highly recommend them to anyone looking for a quality and well priced used vehicle.
Oct 6, 2021
This was probably the BEST car buying experience I've ever had. Hampstead Pre-Owned is a wonderful business!!!
Oct 4, 2021
Received email from Sarah about the vehicle. Car was sold prior to our arrival to check it out, they had nothing else that met our criteria, we
purchased elsewhere, but would entertain Hampstead Pre-owner in the future when a car buying need arises.
Oct 2, 2021
Great experience. The staff was very helpful & honest.
I felt everything was authentic, Salemans Wyatt Was awesome. Kept everything up front with me.
Great place.
Jul 30, 2021
They push you excessively to make quick decisions.
Jul 23, 2021
This dealership was so nice to do business with. Ryleigh was my sales person. She was very nice and
easy to deal with. She was quick to get back to when I contacted her with questions. I ended up buying
a car from Hampstead Preowned. I highly recommend them.
Jul 10, 2021
Response from current dealership:
Thank you for the kind words. Please call me @ 4102398765 or email kevin@hampsteadpreowned.com and let me know what I can do to get 5 stars!!! Kevin Keough
Jul 1, 2021
Great place very nice people and delivered the car to us in Pa when it was finished being checked over & detailed!!
My wife and I had a great experience! Our salesman was very friendly and not pushy at all. He was patient answering our questions and helped guide us through the process. All their cars looked good and the one we picked was pulled up with the AC already on! Hampstead Pre-Owned gets two thumbs up and we'll definitely be back!
Jun 18, 2021
These guys are great. I would buy from them again.
Jun 10, 2021
Amazing place to buy a car! They treat you like family. I love the 2 cars we have gotten from them. Both run great! Love shopping at a family owned company.
Jun 7, 2021
Quick response
Jun 4, 2021
Their customer service is unbelievable compared to other dealerships! The sales rep was not pushy and I was out in a reasonable time! Even though the vehicle of my original interest sold, I got a car that was similar and I would not trade it for any other car in the world!
Jun 4, 2021
Very helpful! Not pushy at all. From the first initial contact until the end, they were amazing! Helped me find what was best for me and my budget. Made me feel like family. They were patient with me and my young daughter. Definitely will be buying from them again! Their prices are reasonable and some of the cheapest I’ve seen! Plus they don’t sell vehicles as is so even though it is a used vehicle they fixed it up and it looks brand new! Couldn’t be happier!
May 30, 2021
I want to thank the team at Hampstead Preowned for going above and beyond with my vehicle purchase. Anthony and the team has done an incredible job being able to provide a level of customer service that exceeds all of my other car buying experiences. Their work for the community is inspiring. Well done!
May 24, 2021
Be careful with this dealer!! Find out their
exorbitant hidden fees on top of the marked car
price. They charge $899 as dealer processing fee
and $1500 to $3000 as recondition fee. They
advertise without these fees to make their price
attractive. I drove there a long way and very
disappointed.
May 26, 2021
Response from current dealership:
My name is Anthony Birdsong and i am the owner of Hampstead Pre Owned, i normally do not respond to reviews this way but this is a fake review. If at any point you come to our dealership and are presented with any fee besides a state regulated processing fee of 499, ask for the owner and I will personal hand you a check for 1000 dollars cash. we have a 499 dollar processing fee and an optional 399 certification. I am always here day and night are business was built on integrity we do do not believe in hidden fees.
I spoke with the dealership on Saturday about purchasing this vehicle. I set up an appointment for today at 11 am.
They sold it on Saturday evening and never notified me. I drove a hour just to hear it was sold. They said they called but I missed the call. No text or anything other than a phone call. After I left they text and emailed me about another vehicle. No thanks
May 26, 2021
Response from current dealership:
Danny we are very sorry you had this experience and we fell short of your expectations. we strive to make all of our customers happy and will do what ever we can to rectify the situation for you. my name is Anthony Birdsong please feel free to reach out to me at any point to discuss this matter 410 239 8765.
The car was listed at a low price, but after coming in they tack on all sorts of fees which jacked up the price significantly. Also tried to hide the fact car was involved in an accident while failing to put that information on their website/Car Gurus. They almost tricked me into buying a car but i made sure to ask for the car fax. Car looked fine but still didn’t appreciate being lied to, especially when dealing with such a big purchase. Will not being coming back.
Apr 10, 2021
I’m a satisfied customer! Did not buy the car I went to see, because based on my needs they had an even better car on the lot. Sales people were friendly and very helpful.
Mar 10, 2021
Called right away
Feb 27, 2021
Prompt response! Very friendly staff.
Feb 23, 2021
Top notch dealer!!! Great friendly sales staff great prices and know how to get the deal done!
Feb 13, 2021
Didn't make it there . But they were responsive
Feb 6, 2021
We have not purchased a car in a very long time and were hesitant about dealing with the whole buying process, but it was time to replace our 1999 Corolla and step into the 21st century. This car was a great find so we went ahead with it and were very pleased with how the purchase went. For us, it's like having a new car. We would recommend this dealership.
Feb 3, 2021
Excellent response times and attention to my preferences!
Jan 23, 2021
Mike S. and Wyatt were very accommodating and professional.
Jan 19, 2021
Great experience from start to finish.
Jan 10, 2021
Ok, They called and sent me a text. Other than that, I did not have another contact with this company.
Jan 5, 2021
Dealer replied very quickly to my questions.
Dec 18, 2020
I will be visiting them later today.
Very pleased with them so far. They contacted me even
before the dealership was open
Dec 7, 2020
Response was immediate. Good experience at dealership. Purchase vehicle.
From the initial contact through the final document signing everyone was friendly, courteous and
helpful. We drove 2 hours to test drive the car, and it was an amazing experience the whole day.
It was small business Saturday and they were busy, but I did not feel rushed in any way AND we
were able to support a small local business to the area.
Would definitely work with them again on another vehicle.
Nov 24, 2020
Good dealer, although far from me
Nov 18, 2020
Extremely helpful, checked back with me after initial conversation to offer any services I may need in finding the right vehicle for me.
Oct 11, 2020
Not very happy with dealer or car. Low mileage car that was rough around the edges, in all
respecks. Vibration at low speed. Car not even washed. Dealer knew nothing about the
car. Basically, a waste of 4 hours.
Sep 25, 2020
Very nice people
Aug 30, 2020
Great price. Friendly salesmen. No pressure. Kept communication going. That’s why the showroom is filled with people waiting in line to get in!
Jul 23, 2020
Nice cars prices a bit high.
Jul 10, 2020
Good experience. I found a car I liked better for $1000 less. Salesman was very helpful!
Horrible stay away. This company has no respect for customers. I was pre approved before I called they still pulled my credit 5 times. I had an apt to buy not look at but buy a vehicle. I was on my way there half way through my hour and a half drive there. When they called and say it got sold yesterday in the last half hour they were open. But couldnt call. Complete disrespect.
Jun 19, 2020
It’s great.
Jun 17, 2020
Wonderful experience!! Totally professional in every phase of the buying process. I would
recommend this dealer to family and friends.
I made an appointment with Phil, when I got there the Acura MDX was waiting for me. I test drove the vehicle when I returned I spoke with the owner about my trade. He along with Phil and everyone else were helpful. No nonsense, negotiating, or slick talking. Everything was straight to the point. I spent about 4 hours at the dealership and was able to drive off with my new Acura MDX which I am enjoying very much.
Jun 14, 2020
Best car buying experience ever had, new or pre-owned. Will use again and refer happily!
Jun 4, 2020
John has been very helpful. Would purchase here again.
May 29, 2020
The people displayed professionalism. It didn't take much time for the transaction to be completed.
May 27, 2020
Wonderful company, great people, honest prices
May 17, 2020
Worked with me on finance and gave me the best deal. Friendly staff. Thank you.
May 28, 2020
Response from current dealership:
Thank you Dan, for your kind words!!!!
May 11, 2020
Test drove one car. Ended up not being what I wanted. Overall good experience.
May 28, 2020
Response from current dealership:
Glad you had a great experience!!!
Apr 26, 2020
we didn't end up getting the pilot but the staff there was fantastic. They took a lot of time to talk about this vehicle and the others we decided to check out. They were super flexible with test drives and made buying a car with a toddler smooth. We worked with Sierra but the entire team was great! We'll be back for our next car when its needed.
May 28, 2020
Response from current dealership:
Hope to see you soon Sarah!!!!
Apr 25, 2020
Communication was great for the most part! All of the info on the listing was definitely accurate. I was able to test drive the vehicle right upon my arrival. In addition, everyone was kind and made my first buying experience as easy as possible. I’d definitely recommend.
May 28, 2020
Response from current dealership:
Thank you Kyra!!!
Apr 24, 2020
People at the dealership were incredibly friendly and patient. They answered all my questions and went about and beyond to make sure I understood everything. They made sure if there were any concerns or problems with the vehicle that it was taken care of, even in the midst of this pandemic. They have been in constant contact to make sure me and my wife are absolutely satisfied with our purchase. They have a big sign in the dealership that says "come in as strangers and leave as family" and from what I can tell they take that very seriously.
May 28, 2020
Response from current dealership:
What an awesome review!!!! This is what it is all about for us!!!
Apr 24, 2020
Everyone I worked with at this dealership was fantastic! As an inexperienced car buyer the experience was very comfortable and low pressure . Definitely exceeded my expectations.
May 28, 2020
Response from current dealership:
Thanks Michael!!!!
Apr 16, 2020
I live three hours away but the agent was pleasant and positive. She was willing to work with me despite the distance. When I told her I had
found a car much closer to home, she congratulated me and wished me luck with it. I am optimistic that I would have had a positive
experience if I had decided to purchase a car from Hampstead.
May 28, 2020
Response from current dealership:
Thanks Paula!!!
Apr 13, 2020
They worked very well with helping in the purchase of a new vehicle. Highly recommended to use.
May 28, 2020
Response from current dealership:
Thank you Devon!!!
Total waste of my time. Was told I was
approved only to be told I needed a $3200
down payment. Something they could have
told me over the phone, but they insisted I
come in person. Waste of 2 hours of my
time.
May 28, 2020
Response from current dealership:
Being one of the largest independent dealers in the country we have access to over 50 banks that we work with directly. I am sorry you had a negative experience with us. We do everything in our power to get everyone the best deal possible. Please reach out if there is anything we can do.
May 28, 2020
Response from current dealership:
Thank you so much!!
I went from New Mexico to Florida to Hampstead in search of the perfect van for my business, I
foundit here, a great group team, who did there job professionally even down to fair equitable
pricing.
May 28, 2020
Response from current dealership:
Wow!! glad we earned your business from so far away!!
Michael was very helpful. Didn't buy a car here but was greeted well. People seemed very honest. I may return at some point.
May 28, 2020
Response from current dealership:
Hope to see you soon. Thanks for the kind words.
Mar 5, 2020
dealer was very congenially and responded to my needs, however there were two people whom seem to go beyond
Alan Taylor and Sierra Dasher. I have not taken delivery of the vehicle as I await my down payment by GEICO who
recently totaled my 2015 Chevy Cruze.
May 28, 2020
Response from current dealership:
Thanks Charles!!
The experience was great and it was the vehicle we purchased. Sierra helped us throughout the entire process, absolutely amazing!
May 28, 2020
Response from current dealership:
Toni we are glad you such an awesome experience!!
Feb 25, 2020
They contacted me right away and I felt like family as soon as I walked through the door. I felt their prices were fair and I love my car! Thank you everyone that helped me!!! I would recommend them to all of my friends and family looking for their next vehicle!
May 28, 2020
Response from current dealership:
Erica thank you for the incredible review!!
This was our second purchase from Hampstead in two years, both Honda CR-Vs. We returned last
month to buy a replacement vehicle for my daughter, who lives in Georgia, because we were
pleased with the efficiency of the sales process and care we received the first time. Those things
were true this year as well. And the car is great. But a few days after the sale, we were driving it
south when the SRS (airbag) light came on. We took the car to the local Honda dealership, which
diagnosed the issue as a bad cable reel. The repair cost over $600 in all. We talked with the folks at
Hampstead, who understood that our daughter’s safety was paramount, and they ended up agreeing
to cover the cost of the repair. In my experience, buying a used car at Hampstead is as easy and
straightforward a process as you’re likely to find, and the staff will stand behind the product and
make things right if there’s a problem.
May 28, 2020
Response from current dealership:
We cant promise they wont break, but we do promise to fix them!! Thank you for the awesome review!!
May 28, 2020
Response from current dealership:
Thanks!!!
Feb 11, 2020
Awesome dealership! Everyone was very helpful and professional. Wyatt Adams was my salesman and he was exceptionally nice to work with in finding the right fit!
May 28, 2020
Response from current dealership:
Wyatt is one of our star team members. We are so happy you had an amazing experience. Welcome to the family!!
Jan 28, 2020
good experience
May 28, 2020
Response from current dealership:
Thank you Aquilla!!!
Jan 21, 2020
I ended up purchasing another 2011 Toyota that had 20k less mileage.
Very pleased with the service and friendly atmosphere with no sales pressure.
I would recommend them to everyone looking for a vehicle.
May 28, 2020
Response from current dealership:
Welcome to the family Gerald!!!
May 28, 2020
Response from current dealership:
Thank you!!
Sold my truck, so have nothing to say
good, they contacted me 3 or 4 times, but
the truck i wanted was sold, end of story
They sold truck i was looking at so
contacting me was a waste of time, that
was a good deal, know its gone
May 28, 2020
Response from current dealership:
we are sorry the car you where looking at was sold, however we are in the business of selling cars. If there is anything we can do to turn this experience around for you let us know. Thank you
Dec 28, 2019
This dealer stayed in touch with me and communicated with me in detail about the vehicle.
May 28, 2020
Response from current dealership:
Thank you for the review!!
May 28, 2020
Response from current dealership:
Thanks Matt!!
Dec 13, 2019
Alan Taylor was our sales Rep and was both courteous and professional. We were impressed by the staff that assessed the value of out :trade in" and the financing group that processed our loan once we decided to purchase. There is no question our next car will come from Hampstead Pre-Owned.
May 28, 2020
Response from current dealership:
Thank you Patrick. Alan is an amazing team member!!! Glad you had a great experience!!
Found a vehicle I was interested in via Cargurus, contacted Hampstead Pre Owned using my email and was contacted shortly after. I set up
an appointment and test drove. I ended up going with a different vehicle there but the process was super simple and the whole staff was
helpful and kind! Would recommend them to a friend
May 28, 2020
Response from current dealership:
Welcome to the family Alex!!!
Had a great experience here, everyone was friendly and I got a great car. Would recommend
May 28, 2020
Response from current dealership:
Thanks Ryan!!
Dec 3, 2019
They were great, had discussion about Infiniti G 37 car price next day went 1000 less was sold immediately.
May 28, 2020
Response from current dealership:
Thanks Konrad!!
About as pleasant as buying a car can be. Fish and Austin are fabulous! They worked with me while trading in ugly Black Betty and helping me purchase Pearl. This car lot is busy and for good reason. I highly recommend!
May 28, 2020
Response from current dealership:
Thank you for the kind words!!! Welcome to the family.
I had a very responsive crew following up on me, we just weren’t crazy about the color of this pilot.
May 28, 2020
Response from current dealership:
Glad we took care of you even though you did not love the color!!
Oct 12, 2019
The car was filthy and had many mechanical issues. #1 being that the convertible top would not retract. Why would someone show a car in this condition. A waste of my time.
May 28, 2020
Response from current dealership:
We are sorry Norman, being a high volume dealer sometimes we show cars while they are in the process of being fixed. I am incredible sorry about your experience we are working diligently to try to get to a point where everything is done.
I sent a message to Hampstead Preowned Auto Sales for my vehicle and they
contacted me within minutes. I went to the dealership and we walked out to the
vehicle. He explained to me that it was new to the lot and would need an inspection
to pass an inspection so that when I brought it home it would pass my state’s
inspection. I asked him if that meant that the vehicles they listed as ready to sell
weren’t actually ready to sell. He replied that their mechanics look at them.
I took the vehicle for a test drive and in less than two miles, I was already working on
returning the vehicle when I lost power and had to pull over in front of someone’s
house, the car unable to move under its own power. They sent two mechanics out
and I explained what the issues were. They agreed and all three of us headed back. I
learned that the owner knew the vehicle had a transmission issue and forgot to tell
anyone.
These people have great reviews, but clearly there’s still work to do.
Sep 11, 2019
I initially contacted this dealership they responded quickly great price on the Buick I was interested in but I'm interested in buying a car outright no loan and the price was a little out of my range.
Aug 30, 2019
good experience
The sales rep, Matthew, was friendly and really went out of his was to try to earn my business. Had to ask several times to get dealer to let me take car to my mechanic for a pre-purchase inspection however. Car turned out to have issues not mentioned by dealer, Carfax or seen on test drive and only found by putting car up on a lift. “Caveat emptor” is appropriate at this dealership.
I was contacted almost immediately after requesting information. They continued to respond quickly and thoroughly to all my questions. Their
customer service is exemplary.
May 28, 2020
Response from current dealership:
Thanks Nick!! Reviews like this are what we live for!!!
Jul 9, 2019
Sometimes you get a response sometimes you don’t. They send a lot of emails and seem to care.
May 28, 2020
Response from current dealership:
We are very sorry we did not get back to you. This is Anthony the owner please reach out if there is anything Ican do to help I will.
Jul 8, 2019
Great dealership highly recommend!
May 28, 2020
Response from current dealership:
Thanks Joshua!!
Jun 25, 2019
Straightforward, no tricks. Would recommend buying here.
Jul 5, 2019
Response from current dealership:
Hi William, thank you for your business! We are so glad you had a positive experience.
I have to say, this place made my dreams come true!!! I never thought I would be able to get approved, especially for the car I really wanted! I ended up having my car within days! Everyone was helpful, thorough, and friendly! Hampstead preowned made sure they got me approved and showed they cared! I was at 2 other dealers and they didn’t show the same!
Jul 5, 2019
Response from current dealership:
Hi Crystal, thank you for your business! We are so glad you had a positive experience.
May 28, 2020
Response from current dealership:
We are Glad you had a great experience!!
Jun 7, 2019
Very easy experience good staff would purchase another vehicle there
Jul 5, 2019
Response from current dealership:
Hi James, thank you for your business! We are so glad you had a positive experience.
May 29, 2019
Amazing customer service!!!
Jul 5, 2019
Response from current dealership:
Hi Elizabeth, thank you for your business! We are so glad you had a positive experience.
May 27, 2019
These guys were awesome,the car was fantastic. Anthoni, Adam, John, and Brandi stayed on top of everything. They even picked me up at the airport. Wonderful people including their service department. When I thought I had a problem they were all over it till a diagnosis was made and problem solved! What a team! No games just straight shooters.
Yes, I'd do it again with them!!
Great customer service, quality vehicle. Spent the entire day at the dealership (only downside).
Jul 5, 2019
Response from current dealership:
Hi Jeffery, thank you for your business! We are so glad you had a positive experience.
Very responsive Dealer. Although we did not get this car (someone bought it before we
could get there), they were very helpful, trying to find another car that met all my
requirements.
Jul 5, 2019
Response from current dealership:
Hi, thank you for your business! We are so glad you had a positive experience.
Jul 5, 2019
Response from current dealership:
Hi, thank you for your business! We are so glad you had a positive experience.
May 9, 2019
Good dealer but couldn't reach a fair price. I ended up making a purchase from private sale.
Jul 5, 2019
Response from current dealership:
Hi Greg, Sorry we were not able to help this time. Hopefully, we can earn your business, the next time!
I originally went to look at a Chevrolet Sonic but when I didn't like the Sonic's features they
worked with me to make sure I left with something that would be safe, reliable and within my
budget and as a college kid, budget is a huge deal. Anthony and his team did a great job
ensuring my first time buying a car was a good one and I left happy. I love my Honda Fit and I'm
looking forward to enjoying it for years to come.
Apr 21, 2019
Great!!!!! Everyone was perfect!!!!
Mar 24, 2019
They call and responded very well
Dec 29, 2018
Best customer outreach and willingness to please the customer
Dec 23, 2018
Cargurus was very helpful as a starting place. Alan at Hampstead Pre-Owned responded to an inquiry. They let me test drive 2 Prius(es?!) on two separate days. The second was in our $ range. Alan's kindness really was responsible for the sale. The staff was amazing, despite the holiday rush. Looking for a car...start here! Thanks guys!
Dec 5, 2018
This place was awesome even the owner contacted me
Nov 28, 2018
So far so good. I have yet to buy a car from them, but my first visit to their dealership
was a pleasant one. John was very friendly and helpful, and the manager, Fish,
introduced himself to me. My wife and I will be returning in the near future to test drive
one of their cars.
Nov 25, 2018
Good experience. They contacted me immediately.
Nov 17, 2018
The sales rep seemed interested, but the day I was supposed to meet her, I sent a text to tell her what time, and she responded that they were closed. I called later, only to find out they weren't. Not only that the receptionist was very rude and condescending. Plus no one ever called me back. Bad bad experience. Bad customer service to me.
Nov 12, 2018
I am in the process of purchasing the car and I have appreciated their patience as I
await the check to complete payment. I also appreciated their patience with the many
questions I had during the sales process.
Sep 16, 2018
They were very busy on Labor Day but make sure I get to test ride.
Aug 14, 2018
It was sold before I could get there. They were very nice on the phone, however. I ended up buying another year of the same car later. I'm enjoying my car. The salesman was very knowledgeable and not pushy. The rest of the people we dealt with were helpful also.
Aug 4, 2018
It was an overall great experience. I highly recommend them!
Jul 7, 2018
Was contacted promptly by the Dealership. However was informed that the
2000 Firebird was being sold "as is", and due to modifications it could not be
sold in the State of Maryland. With that in mind I made an offer that was
reasonable under the above circumstances. Offer was declined with no
further contact by the Dealership.
May 31, 2018
Responded to my request for information but after I had already made a deal on another vehicle. They were in Maryland and I was in SC anyway but another dealership in Atlanta responded a little sooner...nice people though and competitive.
May 15, 2018
Very friendly and well informed, although the truck was sold before I could get up there and I was never told.
May 4, 2018
Great helpful service, everyone I met there was nice and friendly. Would go back when I decide to get another car or trade this one in
Apr 24, 2018
Staff was prompt and helpful. They do not work from commission, and that is
very evident in the team atmosphere of the dealership. I thoroughly enjoyed
meeting them all, and taking advantage of the individual skills of each person
that makes up the Hampstead team!
Contacted this dealer by phone twice and through cargurus email once. Tried to get a few more photos of the vehicle to no avail. Told them I would be paying cash and that was when they deemed me to be not the type of customer they are looking for. Believe they are only looking for customers who will finance through them. Either this or the vehicle they listed is a farce. They seem to have great vehicles with low miles and great prices but must not want to sell them!
Mar 13, 2018
Over n above
Jan 6, 2018
It took them a couple of days to get back to me and they really did not want to entertain an offer from me.
I was contacted by the dealership shortly after I inquired about the car that I
was interested in purchasing. The dealer representative was very courteous
and knowledgeable as he answered all of my questions. Unfortunately I
decided not to purchase this vehicle.
I would definitely consider purchasing a vehicle from this dealer in the future.
Dec 9, 2017
All staff were knowledgeable, genuine, and friendly. They actually made
buying a car a pleasant experience. I highly recommend them.
Nov 5, 2017
Within just 2 hours I received a call from a representative at this dealership. She was helpful and knowledgeable about the car and answered all of my questions. I am impressed with this dealership.
I had a wonderful experience purchasing my vehicle from Hampstead Preowned. The salesman was extremely knowledgeable and helpful. The dealership met all of my purchasing needs amd went above and beyond to meet my needs. The purchase process was extremely easy, registration was completed, and title was order immediately. I received a follow up call from a representative regarding my purchase and satisfaction. The service was great. I would definitely purchase another vehicle from Hampstead Preowned and have recommended them to others in the market for a vehicle.
Oct 30, 2017
Yes this was a good experience with Hampstead Pre-Owned and they were
very professional and delivered good customer service. I would
recommend them to gladly.
Oct 23, 2017
Quick, friendly response to my email. Manager even also replied. No pressure! I never made it to dealership but I will continue to check their inventory.
Oct 22, 2017
Great selection of lightly used cars. Perfect for the first time driver. Most of the brand's they sell are very reliable cars (Honda, Toyota, Nissan).
Oct 11, 2017
They contacted me via e-mail and I called them. They were very professional and courteous and answered all my questions. Had some different options also
Oct 4, 2017
good people but description of the vehicle must be on the website for the customer to make any decision. clear coat of the paint for this car was pealing.
Sep 22, 2017
I went to see the car the next day and put a deposit on the car pending some minor cosmetic work. The sales staff were very friendly and efficient. I was in and out within 2 hours including a test drive and promissory note completion. I have received 2 follow up emails and 1 call since that time and should have my car by next weekend. It has been a pleasure so far working with Hampstead Pre-Owned.
Sep 21, 2017
I have purchased a car here before and my daughter is still driving it. I only hope this one is as reliable. The owner has been honest with me and the stand behind their inventory .
We had such a great experience at Hampstead Pre-owned. I'm not
normally one to write reviews, but I felt like I had to! I contacted
Hampstead Pre-owned about a Prius (after ours was lost in a flood) we
were hoping to look at, and the woman I spoke with went out and checked
the cars for features I was looking for. After we made an appointment, we
arrived and Casey met us and showed us the cars, but also gave us our
space to look at them and decide what to do. Adam helped us through the
buying process, gave us a good deal on the price, and kept us updated as
the car went through their body shop. Even though we live a bit far from
Hampstead Pre-owned, my husband has already said he wants to buy our
next car there. Thanks to Adam and Casey for making buying a car a lot
less stressful!
When I first seen this car on CarGurus the price was $8,795 I was interested because everywhere I was looking the prices were out my budget. The day I purchased the car I had received an email saying the price had dropped down to $7,997. I immediately called to inquire about the car and the gentleman told me he'd give me a call right back to let me know if the car was still on the lot. Within 15-20 minutes I received a call back saying the car was still available. I went to look at the car and test drive it the same day when and everything was perfect!! Everyone at Hampstead Preowned was very helpful and made my first car buying experience fast and easy. The customer service at Hampstead Preowned was awesome. I'd definitely recommend this place to anyone who's looking to purchase a car.
Sep 18, 2017
Sales people were courteous and not pushy at all - they let us look over the lot and then we test drove 2 different vehicles - I would highly recommend this dealership - we will come back again for our next vehicle
Sep 12, 2017
They did'nt even have the car when i went to see it supposly the macanic took it for the weekend to see how it is.
Aug 29, 2017
Prompt response to my e-mail. Very friendly and helpful staff when we arrived to look at/test drive the car. It had recently arrived at the dealership and still needed some cosmetic work/MD inspection but seemed otherwise in good shape. We did not have the flexibility to wait several days for the work to be completed and ended up finding a vehicle that was immediately available at another dealer.
Aug 4, 2017
Contacted me by email several days after my request, car I had inquired about sold day before
Aug 7, 2017
Response from current dealership:
Cindy,
We are very sorry that there was a lapse in time for us in responding to your inquiry. We would very much like to help you find the perfect car for you. Feel free to contact us at 410-239-8765 if you would give like to give us a chance to turn this experience around for you.
Hope to hear from you.
Wendi Ely
Customer Service Manager
Hampstead Preowned
We are very sorry that there was a lapse in time for us in responding to your inquiry. We would very much like to help you find the perfect car for you. Feel free to contact us at 410-239-8765 if you would give like to give us a chance to turn this experience around for you.
Hope to hear from you.
Wendi Ely
Customer Service Manager
Hampstead Preowned
Jul 11, 2017
Went to dealer after seeing their inventory online with carfaxs and reading reviews. Loved the prices on the vehicle and the no pressure sales. Will be using this dealer again.
I knew what I wanted but the vehicle I liked had a couple minor things that
needed to be fixed. They not only fixed all the cosmetic things I wanted but
they went above and beyond what I asked for. They also gave me a very fair
price for my trade in. Best car buying experience I've had.
I loved my experience at Hampstead Pre-owned Auto Sales. Even before I
visited the showroom, I was contacted by the Sales Manager. I cancelled
my first appointment by voicemail, and he called back to thank me for
being considerate enough to cancel without being a 'no show'. I was
helped by every individual I met at this dealership.Everyone was friendly,
offered their knowledgeable opinions, but none were pushy, sales-driven
employees. I was also impressed by the activity going on in their service
area. They have at least 4-5 service bays prepping cars for the sales lot. I
was told they purchase many of their cars at auction and sell
approximately 40 cars a week. I drove 5 vehicles at this dealership on a
rainy day, selected a car, was given a promise of a thirty day warranty, and
purchased my new/old car here.I was never pressured to buy. I also was
contacted after the sale with a Thank You. Hampstead Pre-owned cars
are 2 1/2 hours away from my home, and I will recommend this dealership
to my friends for their used car purchases, and I will return again.
Jul 9, 2017
Dealer is very honest and will help you out. I bought a car a couple months ago and came with a free bumper to bumper waranty. I had a small issue and they fixed it will definately be comeing back in the future and reccomend to others.
Jul 8, 2017
I had a wonderful experience with Hampstead Pre-Owned dealership. Even though I didn't purchase a vehicle, the salesman Sam and Owner- Anthony are very nice and professional. I would recommend Hampstead.
Our family had an excellent car buying experience with Hampstead Pre-owned. They are all about putting the customer first. The staff is genuinely friendly and accommodating, without the typical sales pressure you find at most places. Hampstead Pre-owned worked within our budget, and through their great inventory, we were able to find the perfect quality car for our family. I would highly recommend them to friends and family.
Hampstead Preowned is great. They are honest people who stand behind the
vehicles they sell. They went above and beyond to make sure the vehicle we
purchased had no problems and even fixed a few things before we signed the
paperwork. How many dealerships do you know of that would put a new
radio/cd player in a used vehicle because the radio that was in it didn't work?
I can guarantee my next vehicle will come from Hampstead Preowned!
Jul 5, 2017
Love Hampstead pre owned. They treat you like family. Been very happy with our purchases there.
Jul 5, 2017
Hampstead Preowned provided superb service. We chose a Honda instead but the staff was accommodating friendly and knowledgeable. I highly recommend this dealership, especially for 1st time car owners.
Jun 30, 2017
Do not have anything negative to say about this dealership. Never experienced such overall straightforward, no-nonsense, reasonable atmosphere - no sleazy tactics or games, which is rare. When we test drove a car for my son, noticed the brakes were worn, and the pads were replaced without any prompting. One key/fob was bad, and although we initially had a communication mixup among staff between the first visit and arriving to purchase, they promised to replace with a new key.
I imagine it's very difficult dealing in used vehicles while trying to satisfy every customer in an honest way, but I think this place does it as well as anyone can. So far (2 weeks later) I have not discovered anything wrong or bad.
I would confidently go back there or recommend them to someone else.