Honda of Huntersville

The Hall Honda folks called me 15 times over the course of 4-5 days and I received several emails also during this same time period ... way too agressive for my liking - additionally, the sales manager flat out lied to me when i asked whether or not their "Internet Assistant" (Elaine) was a real person or AI (robot)...she told me she was real but she worked from home... overly agressive persistence in trying to make a sale is one thing , but lying to the customer is over the top - I will never buy anything from Hall Honda & I will never recommend _

The best

I was contacted right away and had the information I needed… but we decided to go with another brand instead of Honda.

Persistant

Friendly and had the car waiting for me to test drive.

Gave me a good deal on my ‘19 Camry Hybrid. Went to another dealer to see if I could get a better deal on basically the same car. They couldn’t even come close and they told me to go back and buy it from Hall Honda.

They were great. I just wanted a different color

Good service Fair deal

Very courteous & friendly took a test drive but auto not exactly what I was looking for

The absolute best from start to finish

Very helpful

Salesman, Business Manager and Finance Manager exceptional!!

Very helpful. Great service.

Outstanding experience, my sales consultant Jenny Miranda was great. She went above and beyond to earn my business, including staying late after hours for a test drive as I was coming from out of state. The entire process was smoooth from beginning to end. I am enjoying my new Altima.

Horrible! Service. Told me the car was available. I drive 3.5 hours To be told it was sold . They tried to pull a fast one on me . They claimed that the had two cars the exact same color. The car I came to see had 43,000 miles . The car they had on the lot had 80,000 mile . Twice the miles ! These guy are stupid I believe some one would fall for they tricks And deception ! Please don’t waste your time with them !

Lied right off the bat making me an offer and telling me he's loosing money on this deal . I call BS . Asked me to stick around and dropped the price again . Should of paid them for the coffee that they gave me , sure would hate to see them close . Then calls me an hour later with a cheaper price .

One of the salesperson I talked to was great, very informative and answered my questions. Called back again to negotiate price another salesperson forgot to put me on mute and was very rude when discussing the pricing with other salespeople. They stated “that girl is trippin” if you are going to do business make sure that the customer is on mute and your not being rude. When talking to the manager he had to ask what my name was and didn’t know what he was getting on the phone about and what car he was talking to me about. This was just my personal experience I wish it would have turned out better. Did not purchase a car here.

They called three days later and said it was sold

Responded on timely manner

Good choice of cars. Salesman was excellent and not pushy

Extremely helpful and professional. The vehicle, unfortunately, was not exactly what I was looking for.

Excellent customer service

They were very responsive and did a great job with follow up. The car we wanted to see was sold before our appointment so we never went in. I don’t know if they would have told me that before I got there but I emailed to confirm the appt and check that they still had it. They did immediately respond to say it had sold earlier in the day and emailed me some alternate listings to look at. Even though I never made it in and ended up finding a car elsewhere I appreciated their follow up and effort.

Was very pleased with their service until they changed the price that they quoted us. We were ready to drive 3 hours to get the car and we called back to confirm the price and they increased it and wouldn't Honor the original quote. Poor customer service.

Initially priority Honda was pretty quick to reply. After my initial contact with priority Honda I reached out to see if the vehicle I was interested in was still available. Unfortunately I never heard back ☹️

I ended up not buying from them but they where very responsive but just didn't have anything for the year I was looking for.

They really took good care of me and made sure I got the car that I wanted

Very attentive and helpful dealership.

Dealer responded to my initial inquiry.

They were amazing!! I would buy from them again!!!

The car I came to test drive had been sold the day before. Instead of informing me of this (I live an hour away), they still confirmed my appointment and when I got there they tried selling me a different car. Big waste of my time. Too busy chasing a dollar to care about the needs and wants of the customer.

Promptly responded

Good

Replied back quickly with information

Ralph was great to work with. The process of purchasing a car, which in the past for me has seemed to take whole days, only took about 2 hours.

Great customer service

They were responsive to my inquiry about the truck and Bill Anderson has been great to work with to make sure everything is taken care of.

Our experience here was fantastic. Best dealership ever. Power train warranty for life on a used car! Yes! Read the details on the cars they offer. The list of extras is substantial - definitely enough to make that final difference to help you decide. Sales staff was friendly and helpful - thanks Zach! Finance was great - thanks Jodi and Toby. Just couldn’t be more pleased.

Bought the car great deal great experience

Great response to let me know the car was sold.

They were very helpful

Not very interested in selling a car. Transferred to multiple salespeople. Ultimately bought a car at another dealership.

they answered without any issue. The car was sold though and I had no update about the status

All went well, Bill handled everything great.

Salesman Dale Denny was friendly and had a good knowledge about the car we wanted. We did buy it and things went well. Good deal.

My salesman, Mike Gaston, made my experience extremely smooth and pleasant. I’d definitely recommend this dealership to any family & friends. Everyone was courteous for the most part. Nothing out of the ordinary and I couldn’t handle. I walked away very confident in the deal made and the service provided.

They had car on car gurus i drove hour to get there and it was totally different car. Supose have 19 inch wheels like the sport does. It had 17 inch because had been in wreck they dint tell me about either so misleading and shaddy. Esp the used car manager

Respectul..no high pressure. Ok by me.

Asked for actual pictures (picts on web are stock miata picts), received worst pictures ever. Asked for clearer picture never heard back. Valedictorian and no one available to discus car. 120 miles to check a car is to far. Need good pictures. They lose a sale.

Was very well pleased, Iyalked to Jimmy W. and recieved all the info I requested. Was not pressured in any way, decided not to buy this vehicle but he is still trying to help me find what I do want. I would definately and already have recommended this dealership and salesperson toa couple of my friends! I would definately do business with this dealership!!!

They sent an automated email but would never returned my emails or answered any of my questions. Not helpful at all.

Was good experience was willing to get me into a car even when i couldn't get the one I was after

Falsely listed the mileage on their cars for sale! Three cars were listed at 100,000 miles "less" than they actually had!!!!

Right on everything!

I had already found and purchased before I received the email. We were just lucky and found a jeep very close to home. Honda Huntersville did email us with information and I greatly appreciated the info.

Was reluctant to answer 2 simple questions: vehicle's exterior and interior color. After 2 separate requests and 3 days later, they were finally answered. The dealership was more concerned sending several generic emails touting their professional service and financing instead of dealing with business matters quickly and directly.

David Carter, the sales man who handled my sale, called me to check on how I was loving my Ridgeline. I LOVE my "new" pre-owned car and DEFINITELY recommend both Priority and the Ridgeline!

I live about 2-hrs away from this dealer, however I visit the area about 3 times a month and drive rite by this dealership. So I emailed an inquiry through Website.X . The dealership did respond the next day with a follow up email. However there were no photos of the car posted at Website X, nor the dealers web site. I responded to the follow up e-mail asking for photos of the car. After 2 days and no response, I called the dealership. The individual that responded to my email left early. I believe I left a voicemail but I am not positive. So two days later, now four days total, I called the dealership again and spoke a sales associate different than the one from the e-mail. The sales associate assured me that she would email me photos by the end of that day. Two more days pass, no photos emailed. On Friday of the same week (5 days in) I had to travel to that area but early enough the dealer wouldn't be open yet. I did drive around the dealers lot but didn't see the car in question. Ok, so maybe it's sold. The next day, Saturday, I call the dealership on my way back home to see if the vehicle was sold? Spoke with a manger, Keith, who told me the car was still in inventory but wasn't sure if it was on the lot or not? He just came back from vacation and wasn't sure of any details. So here we are on Sunday night, a week later, still have not heard anything else from the dealer, no phone call, no email or nor any photos that I've asked her twice. You decide what you think of customer service.

The whole staff worked very hard and made the deal.

They were nice but we did not visit the dealership. The ad listed the car as an automatic but the pictures showed a manual.

Truck was not on lot said had to be serviced when arrived so make sure if you go that vehicle is ready to be sold.

Great experience. Bought the car. Lifetime oil change and inspection. I like it.

Great customer service, quick response & follow up.

Excellent

Responded timely and followed up with an email if inventory.

Good

Good follow-up

highly recommended

Sarah and Matthew were very informative and quick to respond.