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About Us
Choosing HGregLux means picking a team that is on a relentless pursuit of offering excellence in service and perfection in product. Redefining your luxury car buying experience is our commitment and your guarantee.
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Today 9:00 AM - 7:00 PM (Closed now)
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2500 W Sample Rd
Pompano Beach, FL 33073
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Mar 28, 2026
Overall a great experience
Mar 30, 2026
Response from current dealership:
Thanks so much, Denise. We look forward to your next visit to HGreg Lux Pompano Beach!
Mar 17, 2026
Everyone from the store manager to the finance manager to the salesman were personable, professional and a pleasure to work with.
Mar 18, 2026
Response from current dealership:
Thanks, David! It's wonderful to hear that our team made the car-buying experience at HGreg Lux Pompano Beach memorable, and we’ll be sure to pass along your kind words. Enjoy the ride!
Mar 9, 2026
Nice folks
Mar 10, 2026
Response from current dealership:
Jim, thank you for your great review of HGreg Lux Pompano Beach!
Mar 8, 2026
Best and fastest car buying experience i ever had out of all the dealers i went too alex from hgreg was the most nicest , helpful and coolest sales person ive came in contact with . He was understanding of what i wanted exactly and made it happen couldnt recommend anybody else to buy a car from! 10/10 service
Mar 9, 2026
Response from current dealership:
Willy, knowing you had a five-star car-buying experience with Alex made our day! Thanks for choosing HGreg Lux Pompano Beach and sharing your support.
Feb 1, 2026
They use ads in the CarGurus to lure people into their showroom only to tell them that the car just sold to someone else, and they try to sell you a more expensive car! I'll never go there again!!!
My wife and I both inquired separately about the same vehicle speaking to two different salespeople and we both came away with same impression: these people are shady. I learned the online price did not include $2,500-$3,000 in fees and "dealer profit." My wife, and I've never seen her do this before, was so put off by the salesman she talked to that she blocked his number when she hung up. He told her they do not negotiate price and offered a trade in that was about 20 percent less than we got, and she said he was quite rude in his demeanor. Maybe this works for them, but it didn't for us. Just for reference, we ended up buying the same make and model and spending even more than the asking price for the Lux car.
Nov 28, 2025
Communication has been AWESOME with this dealer!
Dec 1, 2025
Response from current dealership:
John, thanks for the kind words for our HGreg Lux Pompano Beach team. We appreciate your support!
Sep 16, 2025
Very prompt in returning inquiry, but I had asked about a trade in on a conversion van vehicle I have awhile back and the price they gave me was very low compared to to what they go for on bring a trailer site.very interested in the corvette but will have to proceed on my own.
Aug 19, 2025
Response from current dealership:
We appreciate your business and your review! Thanks from the HGreg Lux Pompano Beach Team, Trang!
Jul 29, 2025
Way to high in price. Beyond market value
Jul 9, 2025
Response from current dealership:
Thank you for sharing your outstanding experience with our team at HGreg Lux Pompano Beach!
Jun 12, 2025
Response from current dealership:
Donna, thank you for the positive review of HGreg Lux Pompano Beach!
Jun 9, 2025
Great service and friendly salesmen! Very fast with replying to emails and texts. Best Dealership I’ve ever worked with!
Jun 10, 2025
Response from current dealership:
Terry, we're delighted to hear you had such a positive experience with our team at HGreg Lux Pompano Beach! Thank you for the kind words and support.
May 21, 2025
Response from current dealership:
Thanks for the feedback, John! It's always our privilege to serve you here at HGreg Lux Pompano Beach.
May 3, 2025
First contact was Good,but I wasnât allowed to drive
on the road only in the parking lot!!! I agreed to
purchase the vehicle!!! Made arrangements to have
it delivered to my house!! Afterwards I noticed that
the oil was low 36% and other maintenance had not
occurred!!! I went to a Cadillac dealer to check it
out, thatâs how I found out about it!!! They agreed
and promised to pay a portion of the $750 bill!!! Still
in the 5 day window of returns!! A week later no
refund was provided!!! Not sure what to do next!!!
Then I got word of a recall on the vehicle !!! Please
help me out!!!!
Apr 23, 2025
Response from current dealership:
We're so glad you received responsive customer service from our team at HGreg Lux Pompano Beach, Christian. Thanks for stopping in!
Apr 13, 2025
The Sales manager I dealt with was extremely
unprofessional and on multiple occasions I had to
follow up with him. When I made a counter offer it felt
like I offended him. Overall not a dealership i would
deal with.
Apr 5, 2025
Super responsive!
Apr 7, 2025
Response from current dealership:
We love seeing 5-star reviews. Thanks, Tonya!
Mar 27, 2025
Excellent customer service !!!
Mar 27, 2025
Response from current dealership:
Fernando, we appreciate the stellar review here at HGreg Lux Pompano Beach!
Mar 6, 2025
Response from current dealership:
Thank you for leaving HGreg Lux Pompano Beach your positive feedback!
Feb 25, 2025
Response from current dealership:
Thank you for sharing your feedback with the HGreg Lux Pompano Beach team! We look forward to assisting you next time!
The dealer was quick to reply and repeatedly followed up to see if I had any more questions.
Feb 12, 2025
Response from current dealership:
Thanks for sharing your experience and leaving HGreg Lux Pompano Beach a five-star review! It was a pleasure to assist you.
Jan 20, 2025
Response from current dealership:
We're grateful to have you as a HGreg Lux Pompano Beach customer. Thanks for the review!
Sold me a broken truck with that won't pass inspection. Bald tires. Broken trim pieces, interior was not detailed. It's filty. Missing floor mat for driver side. Absolutely terrible experience with the misrepresentation of a vehical. For 58k out the door you expect a brand new truck with only 32k miles!!!!
Dec 22, 2024
Prompt, courteous and professional. They gave me the most money for the car I traded in on the Ferrari.
Dec 23, 2024
Response from current dealership:
Mark, we're delighted to hear that you had a prompt and professional experience with us at HGreg Lux Pompano Beach. Enjoy your new Ferrari!
Good service contacted me and gave follow up to my questions. Will wait till early 2025 to make a decision of buying
Dec 2, 2024
Response from current dealership:
We're glad to hear that our team at HGreg Lux Pompano Beach provided you with good service and follow-up. Whenever you're ready in 2025, we'll be here to assist with your car-buying decision!
Oct 15, 2024
Response from current dealership:
Thank you for considering HGreg Lux Pompano Beach for your purchase. We appreciate your review. If you need anything else, please let us know. Good luck!
Oct 5, 2024
Very responsive
Oct 7, 2024
Response from current dealership:
Thank you, Mike, for reviewing HGreg Lux Pompano Beach!
Oct 4, 2024
Response from current dealership:
Thank you for reviewing HGreg Lux Pompano Beach! It was so kind of you to share your experience!
Sep 30, 2024
Response from current dealership:
Thank you for sharing a positive review of HGreg Lux Pompano Beach!
Aug 26, 2024
Response from current dealership:
We're delighted we could deliver an excellent experience! - HGreg Lux Pompano Beach Team
Hgreg Lux were very responsive and were great to work with while trying to make a deal, but the vehicle didn’t have all of the options I was looking for.
Aug 5, 2024
Response from current dealership:
Thanks for the feedback! We're glad to hear our team at HGreg Lux Pompano Beach was responsive and helpful. If you need assistance finding a vehicle with all your desired options, we're here to help!
Jul 15, 2024
Nice cars overall
Jul 16, 2024
Response from current dealership:
Thanks so much, Courtney. We look forward to your next visit to HGreg Lux Pompano Beach!
Jul 16, 2024
Response from current dealership:
We really appreciate you taking the time to leave HGreg Lux Pompano Beach this awesome review, thank you!
May 28, 2024
Response from current dealership:
Thank you for choosing HGreg Lux Pompano Beach, we appreciate your positive feedback! Enjoy your new ride!
May 8, 2024
Amazing service and so happy with my 202 Jeep which looks like new. Leo was amazing.
May 8, 2024
Response from current dealership:
Fergus, it's great to hear that you are happy with our services and Leo was amazing! Thank you for choosing HGreg Lux Pompano Beach to ensure your Jeep drives like new.
May 5, 2024
Had the car I wanted. Leo and Gene were professional and willing to
make a deal. The actual purchase was made easy with most of the
paperwork online. I traded in my car and picked up the 2024. Love the
interaction and the car. 5 stars.
May 6, 2024
Response from current dealership:
Dennis, we're delighted to know that Leo and Gene were able to assist you in finding the car you wanted at HGreg Lux Pompano Beach. We strive for a smooth process with our online paperwork system. Enjoy your new ride!
Apr 7, 2024
Even though I was browsing, was very professional
Apr 8, 2024
Response from current dealership:
We are so happy that our HGreg Lux Pompano Beach team earned your five stars. Thanks, Tiffani!
Show older dealer reviews 193
Mar 14, 2024
They followed up with me to make sure I had all the information that I needed in order to make an informed decision.
Mar 15, 2024
Response from current dealership:
Vickie, we're glad to know our team at HGreg Lux Pompano Beach was helpful in providing the information you needed. Thanks for sharing your experience!
Mar 4, 2024
Response from current dealership:
John, we appreciate your kind words about our team at HGreg Lux Pompano Beach. We understand wanting to get the perfect Corvette for you and wish you all the best with your custom order!
Mar 3, 2024
Very responsive sales person and easy to deal with. Unfortunately I decided to custom order a Corvette to get all the options I wanted
Mar 4, 2024
Response from current dealership:
John, we appreciate your kind words about our team at HGreg Lux Pompano Beach. We understand wanting to get the perfect Corvette for you and wish you all the best with your custom order!
Feb 29, 2024
Response from current dealership:
Thanks a bunch, from the HGreg Lux Pompano Beach Team!
Feb 28, 2024
Very Professional .
I will buy another car there. Easy to work
Feb 28, 2024
Response from current dealership:
Thank you for choosing HGreg Lux Pompano Beach, Jonathan. We look forward to assisting you again down the road!
Feb 21, 2024
Response from current dealership:
It was our pleasure to assist you. Thank you from all of us here at HGreg Lux Pompano Beach!
Feb 11, 2024
Response from current dealership:
We appreciate your 5-star rating! Thanks for supporting HGreg Lux Pompano Beach.
He called me right back Andy Hernandez was great answered all my questions and went above and beyond for me I would definitely recommend to friends and family
Jan 2, 2024
Response from current dealership:
We're glad to know that Andy was able to assist you effectively and answer all your questions at HGreg LUX Pompano Beach. We appreciate the recommendation! Enjoy your new ride!
Dec 29, 2023
Response from current dealership:
Here at HGreg LUX Pompano Beach, we are always thankful for positive feedback from our customers. Thank you so much for the kind words and review!
Dec 18, 2023
Response from current dealership:
Thank you, Jacques, for stopping by to leave Boris and HGreg LUX Pompano Beach a wonderful review! We appreciate it.
Love the car! Fair price! Great online process! Salesman (Max) did a great job dealing with my expectations. Only beef… 1 key and wasn’t disclosed until closing.
Dec 5, 2023
Response from current dealership:
Tom, we're glad to know you loved the car and found our online process efficient! Thanks for giving Max a shout-out and for choosing HGreg LUX Pompano Beach. We appreciate your feedback regarding the key and our communication, and will keep it in mind as we work to make improvements. If there's anything else we can do for you, please let us know. Take care!
Replied to emails 3xs requesting CARFAX. Zero reply by Mohammad. Then called zero reply. Texted
and finally 3 days later an answer with a promise to have video and carafe by AM. Waited till noon.
His simple reply was car was sold THAT AM with zero apology. He then decides to argue.
WORST CUSTOMER EXPERIENCE AND SERVICE STAY AWAY!!!!! Market is changing good luck to all
these wise guy sales people.
Nov 14, 2023
Great follow up on my questions
Nov 15, 2023
Response from current dealership:
We are so happy that our HGreg LUX Pompano Beach team earned your five stars by providing a great follow-up service. Thanks, David! Don't hesitate to reach out if you have any more questions or needs!
Nov 13, 2023
Response from current dealership:
We really appreciate you taking the time to leave HGreg LUX Pompano Beach this awesome rating, thank you, Alexi!
Nov 8, 2023
Greg followed up in a prompt and professional manner.
Nov 8, 2023
Response from current dealership:
Steve, thank you for leaving HGreg LUX Pompano Beach a five-star review! We are glad that Greg followed up with you and was professional. If you need anything else, please reach out!
Nov 7, 2023
Always kept me informed and updated
Nov 7, 2023
Response from current dealership:
We are glad to hear that our team provided excellent communication. Thank you for choosing HGreg LUX Pompano Beach, Richard!
Oct 16, 2023
Response from current dealership:
Thank you for the review! We hope to see you again at HGreg LUX Pompano Beach!
Oct 13, 2023
Response from current dealership:
Thank you for reviewing us! We appreciate your support of HGreg LUX Pompano Beach and hope to see you back!
Oct 7, 2023
Pros: The car is amazing! They have an incredible selection! Robert, my salesman, was very knowledgeable.
Cons: took a long time to get the deal done. I was supposed to get the stock wheels in the deal, but then they “couldn’t find them” and I was only given 1 key to my car.
Oct 11, 2023
Response from current dealership:
Erik, we're glad to know you love your new car and found our selection impressive at HGreg LUX Pompano Beach. Robert will appreciate the shout-out, as well. On the other hand, we apologize for the delay in finalizing the deal and any inconvenience caused regarding the wheels and key. Your feedback is valuable as it helps us improve, and we invite you to reach out if you would like to discuss these concerns in greater detail.
They responded immediately the same day about my interest in the Boxster. Plus they continue to keep in contact with me. I will not hesitate to buy from this dealership. Good people!
Aug 28, 2023
Response from current dealership:
We appreciate your positive feedback! Our team at HGreg LUX Pompano Beach is always here to provide prompt and helpful service. We hope to see you back again down the road!
Didn't give me the information I asked for and raised the price $30K on the car I was interested in.
Aug 22, 2023
Response from current dealership:
Hi Loyd,
Thank you for the feedback. Regarding the pricing on our Ferrari F12, the increase happened due to the current market change. All of our vehicle are priced based on it. I humbly apologize for my sales professional not providing you with the information requested in a timely fashion.
I would be happy to forward you all of the information via Email if you still desire it.
Kind Regards,
Bianca Hott
HGreg LUX
Thank you for the feedback. Regarding the pricing on our Ferrari F12, the increase happened due to the current market change. All of our vehicle are priced based on it. I humbly apologize for my sales professional not providing you with the information requested in a timely fashion.
I would be happy to forward you all of the information via Email if you still desire it.
Kind Regards,
Bianca Hott
HGreg LUX
Jun 23, 2023
Dealer Reached out & tried to make a deal. We just couldn't agree on pricing. Professional Group. Maybe next time.
Jun 20, 2023
Response from current dealership:
Jon, thank you for the review! We appreciate your business and hope to see you again at HGreg LUX Pompano Beach!
May 20, 2022
Super dealer
Great dealership, with a ride variety of super cars and exotics that you would not find at your average super car store. Amazing sales force with dedication towards their clients!
Aug 10, 2021
Response from current dealership:
Thank you for the positive 5-star review Joshua!
Apr 28, 2021
Offered very little info on a modified vehicle. Stated it has almost 1000hp. What does "almost" mean? Didn't know how much torque. Emailed them 2 more times, requesting a build sheet, dyno sheet, where the build was done. No reply. Over 130k price slapped on a car, with no known info. Obviously they know nothing else about the car, and can't even substantiate the only one thing they claimed, the hp. No proof provided.
Now, they may get on here and reply with some BS to call them, so they can provide info. It's just a public response to make others who read this, think that they care. You already had 2 chances to respond. Huge fail.
Apr 15, 2021
Response from current dealership:
Thank you for the 5-star review!
Apr 15, 2021
Response from current dealership:
Thank you for the kind words!
Feb 13, 2021
quick response to questions. Walk through video was extremely helpful, several blemished areas were pointed out that did not appear
in the static photos. Good job!
Feb 17, 2021
Response from current dealership:
Hi Robert, thank you for the feedback Robert! If there is anything else we can assist you with, please do not hesitate to give us a call.
Dec 22, 2020
Response from current dealership:
Hi, thank you for your feedback! We hope to get the opportunity to earn your business soon.
Dec 3, 2020
Professional!
Dec 22, 2020
Response from current dealership:
Thank you for your 5-star review Mark!
Nov 24, 2020
They were very nice and helpful. Knowledgeable about their automobiles.
Dec 3, 2020
Response from current dealership:
Hi Joseph, thank you for the positive feedback!
Nov 22, 2020
Price changed numerous times and then i was told that the vehicle sold to someone else. In reality the car relisted at $4000 more than previous listing. Terrible experience. Awful communication. Everything that gives used car dealerships a bad name
Dec 3, 2020
Response from current dealership:
Hi Shane, thank you for your feedback. There a lot of factors that could have been the reasoning the vehicle relisted with an upcharge of $4,000. We apologize for the miscommunication you received, and would like to assist in answering all of your questions. Please email me at mateo@hgreg.com with your best contact information so we may move forward. Thank you!
Nov 10, 2020
Great customer service
Dec 3, 2020
Response from current dealership:
Thank you for your kind words Connor!
Dec 3, 2020
Response from current dealership:
Hello Ira, thank you for your 5-star review!
Oct 12, 2020
Very friendly and helpful salesperson.
Oct 26, 2020
Response from current dealership:
Hey Alex, thank you for your kind words regarding our sales associate. We hope you had a great experience with us.
Sep 14, 2020
Response from current dealership:
Carlos, thank you for your review!
Aug 31, 2020
Very knowledgable about the car but were unable to come to a deal. Quick response and very friendly.
Sep 14, 2020
Response from current dealership:
Hello Andrew, thank you for your feedback!
Aug 17, 2020
The car is not for me but the dealership was impressive tremendous inventory
Sep 14, 2020
Response from current dealership:
Hi Alan, thank you for your feedback. We hope to get the opportunity to earn your business the next time you are in the market for your dream car. Thank you!
Sep 14, 2020
Response from current dealership:
Thank you for your review Manny!
Jul 27, 2020
Response from current dealership:
Many thanks for your kind words!
Dealer
responded
rapidly. Dealt
with problems
identified by
PPI
performed by
an
independent
Porsche
repair. shop.
Dealer
wouldn’t
move much
on price
Jul 27, 2020
Response from current dealership:
Hello, thank you for your feedback. If you have any remaining questions please feel free to reach out to us again, we are happy to answer all of your questions. Have a great day!
Jun 27, 2020
Great people!!! The manager is a great guy!!!!
Jul 27, 2020
Response from current dealership:
Thank you for your review Musnick!
Jun 16, 2020
Response from current dealership:
Thank you for providing your feedback! We are happy to hear you had a great experience with us thus far. If you have any further questions, feel free to contact us. Thank you.
Jun 11, 2020
Response from current dealership:
Hello, we are happy to see your experience with us is going great! Thank you for your positive feedback.
Jun 9, 2020
Good
Jun 11, 2020
Response from current dealership:
Christopher, thank you for your 5-star rating!
Jun 7, 2020
Rich and Izzy are providing amazing customer service and advice during this online/COVID crisis that we are all dealing with. Very professional.
Jun 11, 2020
Response from current dealership:
Chris, thank you for your review!
May 24, 2020
Great follow up
May 28, 2020
Response from current dealership:
Thank you for your feedback Al!
May 28, 2020
Response from current dealership:
We strive for excellent customer service, and are so satisfied to hear you had a positive experience with us. Thank you for leaving a review.
May 28, 2020
Response from current dealership:
Thank you for your review on your recent experience with us David!
May 28, 2020
Response from current dealership:
Thank you for your feedback! We hope to get the opportunity to earn your business in the future. Whenever you are in the market for a vehicle, please do not hesitate to contact us. Thank you.
Apr 4, 2020
Rick contacted me the next day and he was very nice and helpful with all the information I asked him. Answered all my questions:) very smart and intelligent guy:)
May 28, 2020
Response from current dealership:
Ajmal, thank you for your review! We greatly appreciate your feedback and are happy that your purchase experience was so positive! Our customers mean everything to us. We hope you continue to love your car for many years to come, and hope to see you soon!
Mar 30, 2020
Responded back to me in a timely manner and very helpful with any questions I had . Leo is who I was dealing with and he did a great job
May 28, 2020
Response from current dealership:
Sunny, thank you for your review on your recent experience with us! We are happy to hear Leo provided you with all the answers you needed!
Mar 26, 2020
Great people! Didn't end up purchasing the vehicle but would absolutely work with them in the future.
May 28, 2020
Response from current dealership:
Joel, thank you for your feedback! If you are still in the market for a vehicle, please do not hesitate to reach out to us, we would love to earn your business and have you drive off in your dream car! Thank you.
Mar 24, 2020
Response from current dealership:
Hello Mike, thank you for your feedback! We hope to get you into your dream car as fast as possible. Please email me at mateo@hgreg.com if you have any questions! Thank you.
Mar 23, 2020
Response from current dealership:
Hi, thank you for your review!
Excellent helpful detailed experience highly pleased with their assessment and assistance
Mar 23, 2020
Response from current dealership:
Hello, thank you for your review!
Mar 16, 2020
Response from current dealership:
Thank you for your review!
Feb 4, 2020
Very friendly & knowledgeable, good communication
Feb 27, 2020
Response from current dealership:
Robin, thanks! We pride ourselves on being extremely customer service oriented, and are happy to hear you agree. Thank you for choosing HGreg.com!
Jan 25, 2020
called me personally and explained options in detail
Feb 27, 2020
Response from current dealership:
Hey Chris, thank you for your review! We hope you are on your way to purchase the car of your dreams. Thank you for choosing HGreg.com
Jan 20, 2020
Response from current dealership:
Thank you for your five-star rating!
Jan 1, 2020
Great buying experience! Steven at HGL was the best.
Jan 20, 2020
Response from current dealership:
Michael, Thank you for your review! We are happy to hear Steven was able to assist you in finding you your next dream car.
Dec 18, 2019
Responded professionally and quickly; however we did find a car at another dealership
Dec 23, 2019
Response from current dealership:
Thank you for your review Kim! We apologize you did not find the car you were looking for at HGreg Lux. If you are ever in the market for another vehicle, please reach out to me at mateo@hgreg.com and I can be of assistance to you.
Sincerely,
HGreg Customer Care Team
Sincerely,
HGreg Customer Care Team
Dec 16, 2019
Made an appointment to inspect and test drive and infinity QX 80. The salesman said the car would be ready and waiting, and clean when I arrive. My wife and I drove for over an hour from Martin County for this appointment. When I arrived the salesman had completely forgot about our appointment. The car was not there, and the salesman had no clue where it was. After waiting over an hour, and hearing many different excuses, the salesman walked in and said he had the car. The car Was filthy dirty. And the salesman had an attitude. He turned us over to another salesman, who was very professional, and a gentleman. I contacted CarGurus, and they contacted the dealership. Nobody has responded as of yet. I don’t think I will be buying a car there.
Dec 19, 2019
Response from current dealership:
Dear John,
On behalf of Hgreg.com we are displeased to hear you had a negative experience with us. I have spoken to the general manager of HGreg Lux and should be contacting you shortly. In the event he does not contact you, please reach out to me at mateo@hgreg.com or call me at 561-805-3852. We want nothing more than to have every customer satisfied, and earn your business.
Sincerely,
HGreg Customer Care Team
On behalf of Hgreg.com we are displeased to hear you had a negative experience with us. I have spoken to the general manager of HGreg Lux and should be contacting you shortly. In the event he does not contact you, please reach out to me at mateo@hgreg.com or call me at 561-805-3852. We want nothing more than to have every customer satisfied, and earn your business.
Sincerely,
HGreg Customer Care Team
Dec 2, 2019
excellent communication, immediate response time and very friendly staff. I will probably purchase my next vehicle here.
Dec 2, 2019
Response from current dealership:
Dear Tony,
We are happy to see that your experience with us was nothing less than 5 stars! We appreciate your business and can’t thank you enough that you took time out of your day to leave us such a positive review.
Please let us know if there is anything else we can do to make your experience better!
Sincerely,
HGreg Customer Care Team - Mateo
We are happy to see that your experience with us was nothing less than 5 stars! We appreciate your business and can’t thank you enough that you took time out of your day to leave us such a positive review.
Please let us know if there is anything else we can do to make your experience better!
Sincerely,
HGreg Customer Care Team - Mateo
Nov 28, 2019
When I arrived at the dealership the price of the car I was raised by $3,000. Although the dealership said they would honor the original price. I asked the salesman if the tires on the car could be changed because they were approaching 10 years old and would be suffering from dry rot. The salesman told me you're buying a car that's almost 10 years old. I asked him about the exhaust system on the vehicle he didn't know what I was talking about he never hood we went for a test drive in the vehicle he told me nothing about the car I was disappointed with the salesman I believe that he would be better Suited for another. I asked him about the exhaust system on the vehicle, He didn't know what I was talking about. He never asked me if I would like to see under the hood. we went for a test drive in the vehicle he told me nothing about the car
I asked if they were any service records with the car, he stated only whats on the carfax . All this, plus a 950.00 prep fee which he said was norm
Nov 29, 2019
Response from current dealership:
Dear Jay,
We want you to know that we value you as a customer. We take customer comments and concerns seriously here at HGreg. We rely on your feedback for quality control; allowing this company to grow stronger teams. Please contact me at mateo@hgreg.com with your concerns and I will be happy to assist you with any questions you may have.
Sincerely,
HGreg Customer Care Team - Mateo
We want you to know that we value you as a customer. We take customer comments and concerns seriously here at HGreg. We rely on your feedback for quality control; allowing this company to grow stronger teams. Please contact me at mateo@hgreg.com with your concerns and I will be happy to assist you with any questions you may have.
Sincerely,
HGreg Customer Care Team - Mateo
Nov 27, 2019
Response from current dealership:
Hey George, thank you for taking the time to rate us! We are glad you had a great experience at our dealership and hope to see you again soon!
Please let us know if there is anything else we can do to make your experience better!
Sincerely,
HGreg Customer Care Team - Mateo
Please let us know if there is anything else we can do to make your experience better!
Sincerely,
HGreg Customer Care Team - Mateo
An amazing and diverse dealer. First class. I’ve not chosen a vehicle yet but when I do it will likely be with these fine folks. Just an amazing array of first class vehicles.
Nov 27, 2019
Response from current dealership:
Dear aroyalsavage,
From everyone here at HGreg Lux, we want to thank you!. With so many other dealerships here in Florida, we are pleased you are thinking of buying from us. We hope you choose us and if there is anything I can do to help you, contact me at mateo@hgreg.com.
Sincerely,
HGreg Customer Care Team - Mateo
From everyone here at HGreg Lux, we want to thank you!. With so many other dealerships here in Florida, we are pleased you are thinking of buying from us. We hope you choose us and if there is anything I can do to help you, contact me at mateo@hgreg.com.
Sincerely,
HGreg Customer Care Team - Mateo
Nov 27, 2019
Response from current dealership:
Dear Louis,
We are sorry to hear a car you were interested in was sold, and understand your disappointment. Unfortunately, this sometimes happens. We have over 300 employees working on selling cars from the same inventory simultaneously. It is common for two customers to be particularly interested in the same car. We apologize that your car of interest was sold to another customer.
Fortunately, we take in inventory of new cars every day, and one you may like could be in inventory right now. I strongly suggest you visit our website and check our inventory list.
If there is anything els
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We are sorry to hear a car you were interested in was sold, and understand your disappointment. Unfortunately, this sometimes happens. We have over 300 employees working on selling cars from the same inventory simultaneously. It is common for two customers to be particularly interested in the same car. We apologize that your car of interest was sold to another customer.
Fortunately, we take in inventory of new cars every day, and one you may like could be in inventory right now. I strongly suggest you visit our website and check our inventory list.
If there is anything els
I called because I noticed in one of their pictures online the center console looked like it had some damage to the leather and I wanted to find out what happened. Some sales guy named Rico Suave seemed like he could care less and felt it was more important to tell me that they specialize in selling top-end cars such as McLaren's and Lamborghinis. Really Rico? Is that what I asked for? He told me he would have his leather guy take a look and that was the last I heard from Rico Suave.
Aug 1, 2019
My experience was nothing short of Amazing! I bought the vehicle from them and couldn't be happier!
From the minute I entered the showroom, to the minute i bought the vehicle, it was a more than pleasant buying experience.
Jul 11, 2019
Immediately responded to my request and provided a face time video
Jul 11, 2019
Response from current dealership:
Thank you Steve for the review! We're glad to know you were helped out immediately. We try our best to keep our customers happy.
Excellent experience and stunning showroom. HGreg Lux is in a class of its own. They treated my husband and me as it we were their best client and always instantly answered our many questions. Steven Lewis, our ambassador, smoothly guided us through the entire process. We bought a 2018 mercedes s 63 sight unseen as we live out of state. Steven represented that it was flawless and the most optioned 63 out there, and man he was right. We were thrilled when the car was delivered to us. We will never buy a high-end vehicle from anyone else.
Jul 10, 2019
Response from current dealership:
Thank you for taking the time out to write about your amazing experience with us! We strive for 100% customer satisfaction, so we're very glad to hear you were treated very well. We appreciate your kind words and your dashing review about your ambassador Steven. We look forward to seeing you again. If you have any questions or concerns feel free to contact us directly at success@hgreg.com
Sincerely,
The Hgreg Team
Sincerely,
The Hgreg Team
May 30, 2019
They were very attentive and treated me very well
May 31, 2019
Response from current dealership:
Thank you for your review! We are so glad that we made this experience for you a great one. If you ever need anything please feel free to contact us we will be more than happy to assist you in anyway. We hope to see you more in the future!
Sincerely,
The Hgreg Team
Sincerely,
The Hgreg Team
Great customer service always responded to my messages and called me back promptly. Definitely a plus
May 24, 2019
Response from current dealership:
Thank you for your review.
sincerely
The HGreg.com
sincerely
The HGreg.com
May 20, 2019
The dealer contacted me with a completely different price than they had advertised on Cargurus, and they didn’t do anything to honor the price that was advertised. I think they were trying pull off a bait and switch. I will not recommend dealing with them.
May 24, 2019
Response from current dealership:
We're sorry you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
May 14, 2019
Response from current dealership:
Thank you so much for your review, we always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
The HGreg.com Team
Apr 23, 2019
Answered my questions quickly and directly.
May 7, 2019
Response from current dealership:
Thank you for your review Mr Jeff
sincerely,
HGreg.com Team
sincerely,
HGreg.com Team
May 7, 2019
Response from current dealership:
Thank you for your review and we always try to give the best possible customer service.
sincerely,
HGreg Family
sincerely,
HGreg Family
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
HGREG TEAM
HGREG TEAM
Apr 15, 2019
Good customer service and fast
May 7, 2019
Response from current dealership:
Thank you for contacting us and recommending us.
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
Hgreg Team
Hgreg Team
Mar 31, 2019
Very quick reply!
May 7, 2019
Response from current dealership:
Mr Leo thank you for contacting us and recommending us.
Hgreg
Hgreg
Easiest experience buying a car EVER!!! Found it on CG and asked for a connection with the
dealer. Not kidding, I got a call back from Rick Gonzalez in less than two-minutes. He answered
all my questions and even sent a video. Izzy from finance took the ball, got the paperwork over in
less than 24hrs and before we knew it, our ride was getting shipped to us. Every time I sent a
text, I got a response in less than five minutes. Phone calls and emails were the same, super
quick on the response. The car arrived today and is exactly as we expected. Awesome cars,
good prices and great PEOPLE. We will be back!!!
May 7, 2019
Response from current dealership:
Thank you so very much for your feedback Mr.Guru, It is pleasing to hear that you had a great experience with us. We appreciate your business.
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
Hgreg Team
Hgreg Team
Mar 20, 2019
Steve , was very helpful, and professional, unfortunately, price is over inflated, but we diffntly recommendation Mr Steve
Thanks
Frederick
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
The HGreg.com Team
May 7, 2019
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com Team
sincerely
The HGreg.com Team
May 7, 2019
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com Team
sincerely
The HGreg.com Team
May 7, 2019
Response from current dealership:
Thank you for contacting us and recommending us.
HGREG
HGREG
Dec 22, 2018
Professional and courteous. The Bentley was in pristine condition
May 7, 2019
Thank you for your review!
sincerely
The HGreg.com Team
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com Team
Dec 13, 2018
Great service. He called and e-mailed immediately. Went to the lot to
look for the vehicle. It apparently had just sold the day before. Gave
me some other ideas about wha they had on their lot and told me he
would call if another Touareg with low miles was traded in. Fantastic
salesman. I live in Montana but would definitely look to them the next
time I was looking for a vehicle.
May 7, 2019
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
Nov 28, 2018
Rafael was very helpful in identifying the car I wanted and was very responsive.
May 8, 2019
Response from current dealership:
Mr Ryan, We always try to give the best possible customer service.
HGREG Team
HGREG Team
May 7, 2019
Thank you for your review!
sincerely
The HGreg.com Team
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com Team
Great deal of high end cars at a great price. Buy and trade my cars and
enjoy doing that.
May 7, 2019
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
The HGreg.com
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
The HGreg.com
Oct 31, 2018
Professional and helpful
May 7, 2019
Response from current dealership:
Mr Sheldon
Thank you for your review!
sincerely
The HGreg.com
Thank you for your review!
sincerely
The HGreg.com
Oct 21, 2018
Excellent follow up
May 7, 2019
Response from current dealership:
Mr Jim,
Thank you for your review!
sincerely
The HGreg.com Team
Thank you for your review!
sincerely
The HGreg.com Team
If you know what you want, that you are educated about the cars as their features, then this is a good source.
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
The Hgreg Team
The Hgreg Team
Sep 23, 2018
very good
May 8, 2019
Response from current dealership:
Thank you Wayne.
Hgreg
Hgreg
Sep 16, 2018
NEVER have I been more satisfied with been a customer! Friendly, helpful, willing to work with you in every way! This is really a great company with great people. MR.STEVEN you are the MAN!
May 7, 2019
Response from current dealership:
Mr Charles
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future. HGreg.com Team
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future. HGreg.com Team
Aug 27, 2018
Great experience . Fast , professional and easy . I will definitely return for any cars in the future .
May 8, 2019
Response from current dealership:
We are here to assist you and we always try to give the best possible customer service. Thank you for contacting us and recommending us Mr Dean.
The Hgreg Team
The Hgreg Team
Aug 23, 2018
Dealer called initially but no follow up w pics since.
May 8, 2019
Response from current dealership:
Thank you for the review Mr Scott.
The Hgreg Team
The Hgreg Team
Maher was great to deal with and I would recommend doing business with
this company if you are looking for a quality car.
May 8, 2019
Response from current dealership:
Carizona, We are here to assist you and we always try to give the best possible customer service. Thank you for contacting us and recommending us.
The Hgreg Team
The Hgreg Team
May 7, 2019
Response from current dealership:
Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
The HGreg.com Team
Aug 13, 2018
The best; honest and reliable. Great quality of cars; I made a purchase!
May 7, 2019
Response from current dealership:
Mr David thank you for you review
Jul 30, 2018
The gentleman who called me back was knowledgeable and professional.
Fast accurate info helped me make a good decision.
May 8, 2019
Response from current dealership:
Mr AJ We are here to assist you and we always try to give the best possible customer service. Thank you for contacting us and recommending us.
The Hgreg Team
The Hgreg Team
Jul 23, 2018
Sold the car evidently, they were supposed to send pictures but never
did. Never called me to say they sold the car.
May 8, 2019
We're sorry Mr Bruce you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com.
Response from current dealership:
We're sorry Mr Bruce you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com.
Jul 9, 2018
very responsive, excellent customer service
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
May 30, 2018
The telephone contact was knowledgeable.
May 8, 2019
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com Team
sincerely
The HGreg.com Team
May 28, 2018
Great experience. The car was everything that I expected. The people there are easy to work with and very helpful. I would definitely recommend them if you’re in the market for a new car.
May 8, 2019
Response from current dealership:
Mr Troy we are so thankful for your review,
sincerely
The HGreg.com Team
sincerely
The HGreg.com Team
May 23, 2018
Simply the BEST
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
May 15, 2018
The dealership was very gracious. The wife was another story. (lol)
May 8, 2019
Thank you for your review!
Response from current dealership:
Thank you for your review!
Within hours of my contacting the dealership, I received an email from the manager stating the dealership had received my inquiry of a Land Rover LR4. Scott Comora also immediately contacted me to inform me of the status of the vehicle I was interested in.
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Apr 17, 2018
Very very helpful.
May 7, 2019
Response from current dealership:
Teresa
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
HGreg.com
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
HGreg.com
Apr 13, 2018
my salesman Ferris was very very pleasant and helpfull
we're very profession and gave me all the necessary informations!
thank you and I highly recommend them!
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Apr 10, 2018
I wanted a newer Z06 dealer would keep a look out for me
May 8, 2019
Thank you for your review Joe
Response from current dealership:
Thank you for your review Joe
Mar 22, 2018
Unprofessional, untruthfu. They told me that they paid higher price for the car than they are asking. No one in this world would believe it and I took it as an insult.
May 8, 2019
Response from current dealership:
We're sorry you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
Mar 14, 2018
Very professional firm.
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service Mr Paul,thank you for contacting us and recommending us.
Hgreg Family
Hgreg Family
Mar 12, 2018
MAx did a great job in response and followthru. Very knowlegeable Tesla
person
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
Hgreg
Hgreg
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service, Thank you for contacting us and recommending us.
Hgreg
Hgreg
Mar 4, 2018
It was all good leo was very helpful in and out about 1hour.leo brought the car to my front door
May 8, 2019
Response from current dealership:
Mr Christopher We always try to give the best possible customer service. Thank you for contacting us and recommending us. Hgreg
Feb 24, 2018
Best experience I’ve ever had buying a car!!! They went above and beyond to close the deal!! They are the bomb!!!! Won’t ever go anywhere else!!!
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Feb 19, 2018
They did reply to me and answer my questions. They followed up on a timely
manner.
May 8, 2019
Response from current dealership:
Mr Jose We always try to give the best possible customer service. Thank you for contacting us and recommending us.
Hgreg
Hgreg
Feb 17, 2018
Got back with me in no time . Seemed concerned with the customers search for the right automobile.
May 8, 2019
Response from current dealership:
Mr John
Thank you for contacting us and recommending us , Hgreg
Thank you for contacting us and recommending us , Hgreg
Jan 30, 2018
Scott was very enthusiastic and would call to follow up even thought the car was sold
Very courteous Scott Comora is
May 8, 2019
Response from current dealership:
Thank you for contacting us and recommending us Mr Andy.
Hgreg
Hgreg
May 8, 2019
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com
sincerely
The HGreg.com
Jan 21, 2018
I emailed the dealership about my interest in finding a coupe like the convertible they had for sale. The salesman who emailed me back was a little condescending .
May 8, 2019
We're sorry you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
Hgreg Team
Response from current dealership:
We're sorry you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
Hgreg Team
Jan 16, 2018
My experience there was very good. Ferris sales associate was very professional.
May 8, 2019
Response from current dealership:
We are here to assist you and we always try to give the best possible customer service. Thank you for contacting us and recommending us.
The Hgreg Team
The Hgreg Team
Dec 22, 2017
I had to call back, he then sounded like he wasn’t interested in trying to
help. The person that answered the phone told me the car was still
there and not marked off with the red line to indicate it was sold
however when I was transferred to the sales person he said it had just
sold. I think he wasn’t interest because I indicated that I had a trade. At
any rate I had the feeling that I was being taken seriously. I own several
businesses and would not have Greg on my sales staff
May 8, 2019
We're sorry you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
Response from current dealership:
We're sorry you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Contacted the dealer expressing my interest in a 2013 Porsche Cayenne
GTS. I was asked to come in for a test drive and so I did. The vehicle's tire
pressure sensor showed 3 out of 4 tires with tire pressure in the low 10s
and the salesman taking me for the test drive said "its okay, it'll be a short
drive". Took the vehicle for a a drive and it rode very rough, not the first
impression you would want out of a used vehicle. Got back and left the
dealer as I wasn't fully convinced. Went back to the dealer two days later
and we test drove the vehicle a second time; however, this time I asked the
salesman to have the tires at the correct air pressure and they did. We go
for a second test drive and the vehicle rode just as bad. We come to find
out the vehicle's air suspension (equipped with all GTS models) was faulty.
Upon arriving to the dealer the salesman and sales manager send the
vehicle to their mechanics on the back to go over the suspension and tell
me they will call me back once they've gone over the vehicle. After two
days, no call back so "I" call the dealer to follow up. The salesman then
tells me "Yes, the mechanics confirmed there is water in the air
compressor and we can't fix it because its too expensive". So they're
selling the vehicle with a broken suspension system yet they have it on
their website listed as "READY FOR DELIVERY". When in fact, it is not!
Not the business model I would expect from a dealer that claims to stand
behind their vehicles. Be careful with this vehicle in particular as they
continue to sale the car and WILL NOT tell you the suspension is damaged
(although you'll notice that once you test drive it). Instead, they expect to
sell the car the way it is and once you sign and drive off the dealership,
you are on your own as the vehicle is not under warranty.
Dec 14, 2017
Response from current dealership:
Thank you for your feedback. We take all client response very seriously and want to ensure your issues are handled effectively and promptly. Which location did you visit when you ha this issue? Your review is for Hgreg Lux , located in Pompano Beach. Is this where you drove this Cayenne? Both our locations happen to have 2013 Cayenne GTS's in stock currently. We would like to identify the correct vehicle with the above mentioned issues and will correct immediately. I thank you again for your response.
Nov 27, 2017
Excellent very prompt and courteous.
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Nov 23, 2017
Nice that CarGurus follows up on customer experience. I have a Maserati under contract and some maintenance issues were discovered. Due to this, I have not taken delivery of the car yet. HGreg manager got involved and authorized the issues to be taken care of. Work is supposed to be done by the end of this week and I will take delivery next week. I am impressed with how customer satisfaction is proving to be a number one priority of this dealership. This warrants an enthusiastic endorsement of HGreg dealership.
May 8, 2019
Response from current dealership:
Thank you for your review, We hope to see you again in our store in the future.
sincerely
The HGreg.com Team
sincerely
The HGreg.com Team
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us.
The HGreg.com
The HGreg.com
Oct 3, 2017
Great communication and excellent customer services. Sakes representative was knowledgeable.
Oct 6, 2017
Response from current dealership:
Thank you for taking the time to provide us with your feedback.
Sep 30, 2017
Great guy
Oct 2, 2017
Response from current dealership:
Thank you!
Oct 2, 2017
Response from current dealership:
Thank you for taking the time to provide us with your feedback. We greatly appreciate it.
Sep 18, 2017
So far so good but deal is not done.
Sep 19, 2017
Response from current dealership:
Thank you for your feedback.
Sep 18, 2017
Excellent. Even though I am overseas, the salesman is still working with me!!!
Sep 19, 2017
Response from current dealership:
Thank you for taking the time to provide us with your feedback. We greatly appreciate it.
Sep 18, 2017
Response from current dealership:
Thank you! We appreciate your feedback!
Sep 12, 2017
Very smooth transaction. Great inventory!!! Great prices!
Sep 13, 2017
Response from current dealership:
Thank you! We appreciate your feedback.
Sep 12, 2017
Response from current dealership:
Thank you for providing us with your feedback. We have over 1,000 vehicles in inventory. All ranging in pricing. Some of our prices have not been beat. Please feel free to reach out to us if you need any assistance with finding the right vehicle for you. We greatly appreciate your business.
Wonderful experience. Easy and fair deal. I contacted my sales consultant via the internet. Nader (sales consultant) was very responsive to my inquiry. Fair deal on my trade in, fir deal on my new purchase. We were so impressed with the dealership when we arrived. Since we had already agreed on a deal electronically, the buying process was completed in 30 minutes. Took us 2 hours though. We spent the rest of the time on a tour of the facility and all of the exotic vehicles that they offer for sale.
My vehicle only had one key. Nader searched for the second key going above and beyond in his search. Unsuccessful in his search, Nader contacted me and instructed me to contact my local BMW dealership. HGreg Lux will pay for a new key. That is really good customer service. I have recommended this dealer and Nader to all of my friends.
Sep 12, 2017
Response from current dealership:
Thank you so very much for your feedback! It is pleasing to hear that you had a great experience with us. We appreciate your business.
Aug 30, 2017
Response from current dealership:
Thank you for your feedback.
We value your business.
We value your business.
Aug 15, 2017
Pleasant sales person but made it clear to me that they have a high-end inventory and my trade-in would be better suited for the auction. Low offer on my trade.
Aug 30, 2017
Response from current dealership:
We appreciate your feedback.
Aug 30, 2017
Response from current dealership:
Thank you for taking the time to provide us with your feedback and rating.
Jul 31, 2017
The dealer was friendly and had a nice inventory in stock. They followed up
and were overall able to give a good experience. The owner was involved
and made the experience enjoyable.
May 7, 2019
Response from current dealership:
Thank you so very much for your feedback! It is pleasing to hear that you had a great experience with us. We appreciate your business.
Jul 25, 2017
Good honorable guys. Good service and responsiveness.
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Jul 19, 2017
Bought the car Good experience so far
Waiting for my car to be delivered
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Despite getting the model and year of car we were looking for the transaction had some disappointing twists.
1. Details of the $899 pre-preparation fee were not mentioned in the initial contract / price discussions. The sales manager verbally promised to refund a portion of this fee (via a check). Car delivered on June 26th and no check yet!
2. Car arrived with no service manual & no master key, Seriously?? Nearly $40k for a 2010 SC430 and no Owner's manual nor master key?
3. When I turn on the windshield wipers I can hear the wiper motor however, the wipers don't move. Apparently the $899 pre-preparation didn't include checking the wipers.
It's nice to receive an email apologizing for the above items, lack of resolution is disappointing!
Jul 23, 2017
Response from current dealership:
We take our customers' problems seriously and are glad to hear from you. If there is anything that we can do, please contact me directly at social@hgreg.com. I look forward to hearing back from you soon
Jul 13, 2017
Great sales people. Very smooth dealing with them
May 8, 2019
Response from current dealership:
Mr Jody,
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
Jul 9, 2017
The salesman was helpful but their online financing wasn't in sync with sales.
Day before flying down for the car I was called by them asking if i had shown
any interest in any of their cars and could they be of help.
Jul 17, 2017
Response from current dealership:
Thank you for your feedback. We sincerely apologize about your experience. We want to make your experience better. You can contact me at social@hgreg.com
Jul 6, 2017
Rapid response
May 8, 2019
Thank you for your review!
sincerely
The HGreg.com Team
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com Team
Jun 29, 2017
Simply the best car experience.
May 8, 2019
Response from current dealership:
Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Jun 22, 2017
prompt follwup
May 8, 2019
Response from current dealership:
Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
May 31, 2017
Initially Dealer wasn't willing to negotiate on price.
They were however, very accommodating in responding
to providing me with a P.O. upon request, and called to
see what they could do to make the sale work for me.
Currently working on closing the sale.
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
The HGreg.com Team
May 23, 2017
The experience was very good. My schedule kept changing, and I was never able to see the vehicle before it was sold. They were very accommodating with flexible hours, and curtsy telephone calls,however I did not make it to the dealer. Very professional business.
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service Mr Bob ,Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
The HGreg.com Team
May 13, 2017
Awesome !
May 8, 2019
Response from current dealership:
Thank you for your review!
sincerely
The HGreg.com Team
sincerely
The HGreg.com Team
May 2, 2017
Appalled by the service received from HGreg Lux (Pompano Beach).
Drove couple hundred miles to this establishment over the past weekend
with a trade in and a check in hand ready to make a deal.
At which time we did not come to an agreement and we left the dealer.
Received a call from the same sales representative yesterday morning at
which time he was advised it would be an all cash offer no trade in. A
price was then agreed upon. He was to forward a payment authorization
form via email for deposit yesterday afternoon to place a hold on the
vehicle and contract would then be finalized today.
A follow up call was made on my end yesterday afternoon. Informed he
was unavailable and message was left.
Attempted again later in the evening informed he was available and then
when asked for a name, put on hold and then informed he was
unavailable and another message was left.
It is now 4:00pm next business day and have not received a call back or
email.. Dealer not happy that the trade in was taken off the table?
Management decide total sale price agreed upon was now out the
window? Who knows?!
We are well aware car dealers are in the business to get every dollar they
can get and that is understandable. But honesty and customer service
goes a long way with some people.
Clearly we were getting the run around. This is not a way to run a
business.
It appears they didn't want our business in turn we gladly took our
business elsewhere.
May 8, 2019
Response from current dealership:
We're sorry you did not have the best experience in our store. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
May 8, 2019
Response from current dealership:
Thank you Mr Edward
Hgreg
Hgreg
Feb 20, 2017
I usually don't do reviews but this Dealer deserves it . When I purchased my
Jaguar XK it was stress free. The entire staff was friendly and very
knowledgeable about their vehicles. They even gave me the fair market value
for my trade. The vehicles are kept inside an air conditioned environment to
keep them looking new. I've done a lot of car buying over the years and this
is the first Dealer I would highly recommend.
May 8, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com Team
The HGreg.com Team
This dealership lied to me three times. I visited the vehicle to make a purchase. I asked the owner to make repairs on a few items. He agreed to the terms on Friday. I followed up on Monday and the car was taken to a Porsche dealership for PPI for another buyer. They also lied about the accidents that the vehicle was involved in. They also do not return calls. Crappy service
May 8, 2019
Response from current dealership:
We're sorry you did not have the best experience in our store Mr Shun. Please let us know if we can do something to remedy it. Contact us directly at success@hgreg.com. If you are still in the Market looking for a car, we would like you to give us a new opportunity.
Feb 5, 2017
Good experience...no pressure and nice cars available
May 8, 2019
Response from current dealership:
We hope to see you again in our store in the future, we are so thankful for your review .
Hgreg
Hgreg
Jan 20, 2017
Just purchased a '12 C63 AMG from Hgreg and couldn't be happier. The proccess was very easy and I would reccommend anyone who is interested in a new car purchase.
May 7, 2019
Response from current dealership:
We always try to give the best possible customer service. Thank you for contacting us and recommending us. We hope to see you again in our store in the future.
The HGreg.com
The HGreg.com
Dec 10, 2016
I call them several times,they sad they will call back,but never did!
I live an hour away and looking for specific car.
That service is not helpful at all
Dec 12, 2016
Response from current dealership:
Hello Paul,
I'm sorry to hear that you had a difficult time reaching someone on the phone. I will be more than happy to help you. Please email me and I will respond promptly. I look forward to assisting you.
Kind Regards,
Geneva - Marketing Manager
Geneva@hgreg.com
I'm sorry to hear that you had a difficult time reaching someone on the phone. I will be more than happy to help you. Please email me and I will respond promptly. I look forward to assisting you.
Kind Regards,
Geneva - Marketing Manager
Geneva@hgreg.com