HGreg Lux

2500 W Sample Rd
Pompano Beach, FL 33073

Sales: (954) 716-8665

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All reviewers have been verified to have contacted this dealer – Learn More
Sep 18, 2017
So far so good but deal is not done.
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you for your feedback.
Sep 18, 2017
Excellent. Even though I am overseas, the salesman is still working with me!!!
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you for taking the time to provide us with your feedback. We greatly appreciate it.
Sep 13, 2017
GuruDHJMJ
Great dealership!
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you! We appreciate your feedback!
Sep 12, 2017
Very smooth transaction. Great inventory!!! Great prices!
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you! We appreciate your feedback.
Sep 10, 2017
GuruDNDVF
Responded quickly. Pricey
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you for providing us with your feedback. We have over 1,000 vehicles in inventory. All ranging in pricing. Some of our prices have not been beat. Please feel free to reach out to us if you need any assistance with finding the right vehicle for you. We greatly appreciate your business.
Sep 5, 2017
ttuite
Wonderful experience. Easy and fair deal. I contacted my sales consultant via the internet. Nader (sales consultant) was very responsive to my inquiry. Fair deal on my trade in, fir deal on my new purchase. We were so impressed with the dealership when we arrived. Since we had already agreed on a deal electronically, the buying process was completed in 30 minutes. Took us 2 hours though. We spent the rest of the time on a tour of the facility and all of the exotic vehicles that they offer for sale. My vehicle only had one key. Nader searched for the second key going above and beyond in his search. Unsuccessful in his search, Nader contacted me and instructed me to contact my local BMW dealership. HGreg Lux will pay for a new key. That is really good customer service. I have recommended this dealer and Nader to all of my friends.
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you so very much for your feedback! It is pleasing to hear that you had a great experience with us. We appreciate your business.
Aug 16, 2017
carlrashid
Very quick response and provided information about subject car and others.
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you for your feedback.
We value your business.
Aug 15, 2017
Pleasant sales person but made it clear to me that they have a high-end inventory and my trade-in would be better suited for the auction. Low offer on my trade.
Is this review helpful? Yes | No

Response from HGreg Lux:

We appreciate your feedback.
Aug 8, 2017
Cabster
very good info
Is this review helpful? Yes | No

Response from HGreg Lux:

Thank you for taking the time to provide us with your feedback and rating.
Jul 31, 2017
The dealer was friendly and had a nice inventory in stock. They followed up and were overall able to give a good experience. The owner was involved and made the experience enjoyable.
Is this review helpful? Yes | No
Jul 25, 2017
Good honorable guys. Good service and responsiveness.
Is this review helpful? Yes | No
Jul 19, 2017
Bought the car Good experience so far Waiting for my car to be delivered
Is this review helpful? Yes | No
Jul 16, 2017
Woozel
Despite getting the model and year of car we were looking for the transaction had some disappointing twists. 1. Details of the $899 pre-preparation fee were not mentioned in the initial contract / price discussions. The sales manager verbally promised to refund a portion of this fee (via a check). Car delivered on June 26th and no check yet! 2. Car arrived with no service manual & no master key, Seriously?? Nearly $40k for a 2010 SC430 and no Owner's manual nor master key? 3. When I turn on the windshield wipers I can hear the wiper motor however, the wipers don't move. Apparently the $899 pre-preparation didn't include checking the wipers. It's nice to receive an email apologizing for the above items, lack of resolution is disappointing!
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg Lux:

We take our customers' problems seriously and are glad to hear from you. If there is anything that we can do, please contact me directly at social@hgreg.com. I look forward to hearing back from you soon
Jul 13, 2017
Great sales people. Very smooth dealing with them
Is this review helpful? Yes | No
Jul 9, 2017
The salesman was helpful but their online financing wasn't in sync with sales. Day before flying down for the car I was called by them asking if i had shown any interest in any of their cars and could they be of help.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg Lux:

Thank you for your feedback. We sincerely apologize about your experience. We want to make your experience better. You can contact me at social@hgreg.com
Jul 6, 2017
Rapid response
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 29, 2017
Simply the best car experience.
Is this review helpful? Yes | No
Jun 22, 2017
prompt follwup
Is this review helpful? Yes | No
May 31, 2017
Initially Dealer wasn't willing to negotiate on price. They were however, very accommodating in responding to providing me with a P.O. upon request, and called to see what they could do to make the sale work for me. Currently working on closing the sale.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
May 23, 2017
The experience was very good. My schedule kept changing, and I was never able to see the vehicle before it was sold. They were very accommodating with flexible hours, and curtsy telephone calls,however I did not make it to the dealer. Very professional business.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 13, 2017
Awesome !
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 2, 2017
Appalled by the service received from HGreg Lux (Pompano Beach). Drove couple hundred miles to this establishment over the past weekend with a trade in and a check in hand ready to make a deal. At which time we did not come to an agreement and we left the dealer. Received a call from the same sales representative yesterday morning at which time he was advised it would be an all cash offer no trade in. A price was then agreed upon. He was to forward a payment authorization form via email for deposit yesterday afternoon to place a hold on the vehicle and contract would then be finalized today. A follow up call was made on my end yesterday afternoon. Informed he was unavailable and message was left. Attempted again later in the evening informed he was available and then when asked for a name, put on hold and then informed he was unavailable and another message was left. It is now 4:00pm next business day and have not received a call back or email.. Dealer not happy that the trade in was taken off the table? Management decide total sale price agreed upon was now out the window? Who knows?! We are well aware car dealers are in the business to get every dollar they can get and that is understandable. But honesty and customer service goes a long way with some people. Clearly we were getting the run around. This is not a way to run a business. It appears they didn't want our business in turn we gladly took our business elsewhere.
34 of 34 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2017
TLX_3501
Great feed back.
4 of 6 people found this review helpful.
Is this helpful? Yes | No
Feb 20, 2017
I usually don't do reviews but this Dealer deserves it . When I purchased my Jaguar XK it was stress free. The entire staff was friendly and very knowledgeable about their vehicles. They even gave me the fair market value for my trade. The vehicles are kept inside an air conditioned environment to keep them looking new. I've done a lot of car buying over the years and this is the first Dealer I would highly recommend.
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Feb 17, 2017
WRX_3570
This dealership lied to me three times. I visited the vehicle to make a purchase. I asked the owner to make repairs on a few items. He agreed to the terms on Friday. I followed up on Monday and the car was taken to a Porsche dealership for PPI for another buyer. They also lied about the accidents that the vehicle was involved in. They also do not return calls. Crappy service
33 of 35 people found this review helpful.
Is this helpful? Yes | No
Feb 5, 2017
Good experience...no pressure and nice cars available
2 of 7 people found this review helpful.
Is this helpful? Yes | No
Jan 20, 2017
Just purchased a '12 C63 AMG from Hgreg and couldn't be happier. The proccess was very easy and I would reccommend anyone who is interested in a new car purchase.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Dec 10, 2016
I call them several times,they sad they will call back,but never did! I live an hour away and looking for specific car. That service is not helpful at all
29 of 32 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg Lux:

Hello Paul,

I'm sorry to hear that you had a difficult time reaching someone on the phone. I will be more than happy to help you. Please email me and I will respond promptly. I look forward to assisting you.

Kind Regards,

Geneva - Marketing Manager
Geneva@hgreg.com

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