Guaranteed Motor Cars

Amanda did a great job of staying in touch, I just simply procrastinated and didn't move quick enough, the car was sold. Your staff was cordial and professional.

Would not sell me car unless I purchased an exterior warranty for $3,345.00 and their vehicle prep fee was $1,245.00. They told me there was no money being made on the vehicle so I needed to purchase these things to be profitable.

Overall experience was good. My salesperson Brion was awesome manager AJ was awesome as well. The whole process was super smooth and fast. And I will shop at guarantee motors again.

Was the worst dealership I’ve ever been to. They tried to sell us a van $10,000 over asking price. Buyer beware. Remember I did warn you

Stay away, this seller only contacts you to convince for selling, if you try to contact them for an issue after buy they will ignore you big time with the "They will call you back" from the receptionist. they have several claims at BBB open, Unfortunately I did not look there before buy. they will charge $1,300 for "Dealer Prep" but the car was barely cleaned and when I received the car found multiple error codes on several sensors, dents at doors and fender misaligned for an impact, a windshield camara hanging and an engine that sounds like a diesel engine. being a purchase online is hard to contact them cause they will ignore you. just look away.

I was browsing they were helping even though I did not purchase a vehicle.

My experience with buying a vehicle online was sketchy, but my guy DJ helped and walked me through the process. Made the experience top tier ... I'd recommend this dealership.

Very nice!

When contacted they kept calling me asking for this & that Wanted me to come in on Thanksgiving Eve but I made appointment on That Friday but they Claimed someone else was coming in at 9 & they put me for 10am I said to them if they already got the truck then Don’t waste my time but had me come in anyways so I get there at 9 no one was the for that appointment & I let them know I was there So They told me to come in to Get with Omar as I got he said let him get the keys so I can test drive truck which Once he went over he couldn’t find keys he had to make phone calls which I thought then very unorganized then he comes tell me they working on it something was wrong with the truck cause was replacing something which was crazy to me & then we walk all the way over to look at it then come back in to found out someone purchased it in Ohio so they say But the whole Ordeal was terrible & misinformed They all was not on one accord at all Stuff like that make u not trust dealers like that

Ali was very good

So far so good, in talks with them.

Good

Excellent customer service. Wish I lived closer to them

Salesman where nice & knowledgeable & where easy to chat with & had genuine concerns on this vehicle buying experance , it was the distance that made the difference for my decision!

Salesman was very attentive and accommodating

This is not your average dealership! They are real “car people” and they have a ton of specialty cars!! They communicate very well and aim to please! I genuinely enjoyed working with Yousef!!

They contacted me right away

I want to express my deep disappointment with the experience I’ve had. The sale agent Zach and Finance manager did not follow through on commitments, failed to get back to me as promised, and made no real effort to work out a deal. This has been a waste of my time, and I will not be doing business with this car dealer in the future nor recommending it to anyone

I was on vacation when I spotted this Beetle. Had to have it! Zach told me to place a deposit and held it for a week. We stayed in contact all week. I kept telling him, "Don't sell my car."The rest is history! Driving around and loving it. My auto mechanic told me it doesn't need a thing. Great news! I had a Beetle in college, and now at 71 I'm feeling young again.

Outstanding

Made good contact asked real questions I found same u it closer

Always give me the update on Tesla's.

Very enthusiastic helpful quick to respond & pleasant to deal with. highly recommend.

Got right back with me

Great Service! John the manager was excellent. I was in and out in record time. I will go back. Highly recommend this place.

Had A flat tire on the way home, had to purchase another. The windshield wiper on the passenger side was missing. I didn’t know it till I got home. Had to charge to get home.

AJ was very responsive to questions and my inquiry. Unfortunately I wasn't able to close a deal with them. Maybe in the future.

I had a nightmare experience with Guaranteed Motor Cars, a dealership that seems to thrive on preying on out-of-towners. Despite reading negative reviews, I gave them a chance and bought a luxury vehicle based on multiple conversations with their rep, AJ, who assured me it was in great condition. Being out of state, I had to trust their photos and so-called “dealer inspection.” Big mistake. When the car arrived, it had over 10 undisclosed issues including significant grill damage I explicitly asked about and was told didn’t exist. When I contacted the service manager, I was told I was just “nitpicking,” confirming I was dealing with gaslighting professionals, not just incompetence. There’s been no apology, no accountability, and zero follow-up. I wouldn’t be surprised if my registration and tag now get mysteriously delayed out of spite. Bottom line: RUN — don’t walk — away from this place.

Even though I was prequalified I never got any help and I still don’t have a car

I’ve been trying trying to buy a car from this guy for over a week. After days of trying to reach through CarGurus i finally was able to talk to an agent called Omar. First call was fine he sent me a link tried to apply on it, I did and reached out saying I need a co-applicant so I did fill out that information but after that he just stopped responding, to calls to messages. After days I was able to connect to dealership and they connected me to the same guy, he says to me then after 4 days that he dint receive my co-application nevertheless I still gave him information. He said he’ll talk to the finance and call me he did call asked me if I’m willing to increase the down payment because of not a good credit score I said yes. He quoted an amount I said i am willing but first let’s try for something a little lower than that, if that doesn’t go through then we can go ahead with his quote. And he stopped responding after that and today I got to know by someone else they already sold it

I had an incredibly upsetting and offensive experience with Guaranteed Motors in Palos Hills, IL. During my interactions, an employee named out paperwork a vile slur— “carpet munchers”—solely because we are a lesbian couple. On top of this our paperwork was sent 6 different times because of failure to put the correct legal name. This wasn’t just unprofessional—it was blatantly homophobic, degrading, and completely unacceptable. No customer should ever be subjected to hate speech, especially in a place of business. I reached out to purchase a car, not to be harassed for who I am. If this is how Guaranteed Motors allows its staff to treat people, particularly members of the LGBTQ+ community, then I strongly advise others to stay far away. I sincerely hope the management takes this seriously by issuing an actual apology, disciplining the staff involved, and implementing anti-discrimination and sensitivity training. Until real changes are made, this is not a safe or welcoming business.

Never responded to pricing request. I have all my texts begging for information and help...nothing.

They responded to my questions about the car.

Good people , didn’t purchase here due to IL. out of state rules

Very pleased with my purchase. Agent was very responsive and helpful. Can’t wait for my car to wait to drive my car!

Yes they did reply promptly and was very kind and courteous and informative. Great people very respectful. I dealt with Zack and this car lot will definitely go the extra mile to try to put you into the car that you're wanting would definitely shop there again. ⭐⭐⭐⭐⭐

Dealer did respond but, the dealer apparently was interested in doing business with me because he requested my contact information but, never called nor did he email me back. Thank you

Great

good

If you want to buy from a dealer that adds literally THOUSANDS of dollars to your deal via useless fees that add $0 value to the deal then this is the one for you!! The list the vehicle at a cheap price and then tack on ALMOST 10% OF THE ASKING PRICE in my case of the price in fees. Truck was $36,600 and the fees that were added was $3,300 (and those are just the additional fees, not the doc fee/tax/title/tag like you might be thinking) Then when called out on it they cut off communication. Don't waste your time.

Good customer service

Made promises that they could not keep. I let them know that I had no cosigner before going in however, that is the main thing that they asked for after getting my information. I also notified them that I didn’t want to come up there if I was not approved, but they assured they can approve me however I still ended up leaving with nothing.

Purchased a car here 12/27/24 and highly regret giving this place my business. These people operate with zero professionalism; they add excessive fees to their "Great Deal" prices, have terrible communication skills (if they even reply), and push warranties at every step of the way while lying about the price of them. The car I bought had 1,200+ more miles than listed, so also assuming they use their inventory as personal rentals whenever they feel like it. They charge a dealer "prep" fee yet left my car's gas tank on E, left on old wiper blades that immediately needed replaced after driving off, and didn't include the rubber floor mats that were listed as "included" online. MJ (the GM) offered to reimburse me for these items ONLY if I signed a document stating I would remove my Google review and never review them again... nah lol. I can't include the rest of the details because of the character limit but bottom line, avoid this place at all costs!

Awesome dealership to work with. Knowledgeable and caring. Looking forward to driving my new Bronco Sport!

Dealer refused to pay for repairs and did not disclose issues with purchased vehicle. Nearly impossible to get ahold of them by phone once the down payment was sent. Do not do business with this dealership!!! Listed my trade in for sale before they paid it off!

Great dealership

Dont waste your time going here to these liars, told me they had the car I seen online so I made an appointment. When I got there Omar stated to try to show me other cars after he knew why I was there. Then goes on the ask me if I would like to start the application, MF you have yet to show me the car that was crazy to say. 35mins later car still not shown so he told me he will call me when they find the car.... Of course he didn't!!!! Scammers!!!

100% honest review! Initial response was good, purchased the car 100% online because I live 8 hrs. away. Communication was terrible after papers were signed. I flew on Christmas Day to pick up the car the next morning and the car was not ready. Waited three hoursfor the car to get detailed even though the salesman knew I was coming well in advance. I felt like they had their money and just wanted to get rid of me. The car is great but the customer service was significantly lacking.

I bought the car on 12/14; I have received no communication about delivery and can’t get anyone to respond to my emails / texts / calls. Dennis was amazing in financing on the 14th when I completed my purchase.

I was not impressed with this dealer for various reasons. There are tons of hidden costs in their deals. They are pushy about getting you to sign their contract. There delivery and pick up people were not professional. The car itself had a large amount of minor issues when I received it. Please avoid this dealer.

Connected

Quick response,, and very detailed response,

Super cool. Was willing to work with me. I really like the car.

I sent a request on a specific car because i had a couple of questions. I did receive a phone call right away and emails from two different sales men. I emailed both of the sales men with my questions since I was working and couldn't take the call. Both said they would love to help but never sent the answers to the questions. A few days later, I called and spoke with one of the sales men. He assured me he would get a full price breakdown of the car and email it to me that evening. He did not. I sent an email asking if about the price breakdown to which he never responded. I went a head and sent a full price offer on the car through car Guru's and emailed the manager of the lot that i had. No one responded! I never heard a word about the offer. I did get another email from one of the salesmen assuring me he would love to help. I told him I was no longer interested in doing business with them. The price of the car was no $800 higher than previously. I doubt the car even exists.

Very pleased with my experince here. I ordered my vehicle online they shipped the car directly to my house with in 48 hours. The financing procees was a great experience, they have a great extended warranty option they offere me and couldnt refuse it. Thanks to the Guaranteed Team!

They reached out right away but when I sent a couple texts asking about the scuffs and missing paint on the vehicle I still have not got a response a day later. I have already moved on and bought a different vehicle due to no response.

Quick response, Great Dealership .

They have good service and are very helpful

Good service. Friendly staff

Reached out to dealer to begin negotiations. Had a brief exchange that ended with a commitment to send pictures and a video of the car. Never got the pictures or video. Did get a call and agreed upon a price. Quote was sent and included $5000 more in included fees that wasn’t disclosed. When questioned, I was ghosted. Buyer beware. Shady dealership!

I recently bought a car from Guaranteed Motor Cars, and it was a fantastic experience. The staff were friendly and professional, making me feel welcome right away. What really impressed me was their incredible inventory of high-end cars. Highly recommended!

I had a fantastic experience with Guaranteed Motor Cars. From the moment I walked in, the staff were friendly, professional, and attentive. They made the entire car-buying process smooth and stress-free, answering all my questions and providing excellent advice. The selection of vehicles was impressive, and the prices were competitive. I particularly appreciated their transparent pricing and no-pressure sales approach. I left feeling confident in my purchase and satisfied with the overall service. Highly recommend Guaranteed Motor Cars for anyone in the market for a new vehicle! Thank you Alex

Do not waste your time with Guaranteed Motor Cars. After going for a test drive, we agreed on a price that was proposed from the salesperson. The salesperson went to confirm it with the manager, and we settled on that price, insisting that I purchase the car that same day. I had to ask a family member to leave work and come to inspect the car. When we returned to finalize the deal, they raised the price by over $5,000, completely disregarding our prior agreement. They are not serious at all and use tactics to force you into buying the car at a higher price, wasting your time. I do not recommend them at all.

Thus far, it has been satisfactory. I am still waiting to hear back in regards to a couple of small dents in the vehicle that were not identified before the purchase.

Alex has been very helpful

AJ he was good.

This dealer is great, professional and patient! Thank you for solving many problems for me! Good luck with business.

Kendra was very friendly and easy to contact.

Great dealership

Very responsive and great customer service

Good experience.

They always give 5star service.

Wonderful!!

Bought the truck! Went wonderfully start to finish.