Group 1 Subaru El Paso

All very good with dealer response. First an E-Mail response to my inquiry, then a salesperson contacted me by phone. Made the effort to send me some early pictures and a Carfax. Will meet with them in person in a few days . That is how it should be!!

They treated me very professionally

Quick deal.

Salespeople responded pretty quickly to online and in person inquiries. However, when asked if the price was negotiable, both salespeople said right away that price was a no-haggle price. My husband asked for a $900 negotiation but was refused. Four days later, the price was dropped by $1300. Needless to say, this establishment lost a customer because of lack of trust. Not sure if it is a salesperson tactic or stubborn management, but it just seems shady. They are losing money and customers. Number one important thing for a customer (especially with such large-scale purchases) is to trust the salesperson.

The dealer responded quickly with all the information about the vehicle

This Dealer is playing car dealer games with us--not answering our questions and raising the price of the subject car. Will not do business with them! SUBARU EL PASO

Dealer was very attentive and gave really good information!

I was working on a deal, or so I thought. I received a call from Jason informing me that the vehicle had been sold to someone who paid cash. I thought I had a deal in place.

Responded promptly

Initially truck wasnt ready for sale. I asked to be contacted when it was ready, waited a week and contacted them again. It was ready for sale, the saleswoman asked me how I wanted to proceed and I asked for an out the door price so I could close on my financing and I NEVER heard back....This dealership sucks at communication and I wouldn't deal with them again. They had my email and my phone yet they simply couldn't respond to either text or email. Very Frustrating.

Couldn’t have asked for a better group of people to get me the perfect truck

Called on a Thursday to see the car, scheduled an appointment for Saturday morning. When I got there, the car wasn't ready. They tried to get me to qualify for a loan before I'd even seen the car. They said it might not be ready until Monday. I went elsewhere and bought another car that same day. I gave them two stars because they were polite, if pushy and ill prepared.

Very happy with my experience and will definitely recommend Subaru El Paso to anyone who is in the market for a vehicle.

Dealership respond the following day, said vehicle was in service I was told I would be contacted as soon as it was ready. Never heard from them I received an alert vehicle was sold. Poor customer service.

I got really great customer service

Good service

My experience was less than professional. Dealer contacted me twice to which I responded, then went “dark”. I later found out the vehicle had been sold by your notice. Thank you

Went to take a test drive and they never had the truck. They never called me back after they said they would call when they got back from inspection

Dealer worked well with me on my trade it and payments not pushy at all great professional staff

Very caring service! Would recommend!

Responded immediately and followed up in two days. Did not buy but based on this event would have no problem with them.

Good

Good experience. Our salesman Chris was friendly, helpful, and made the whole process quick and easy.

They were very helpfull

Good response

They contact me fast with good info

great experience

Very nice people and good customer service

Quick response

Car Gurus does not let me change the stars, but it should be 0 stars. They contacted me quickly. Then it went downhill from there. When I told the agent I may not be ready just yet, I was just ignored after that. I stopped by and the salesperson did not open the vehicle so I could see it. He just brushed me off and ignored me. I have called, texted and emailed and just keep on getting ignored. The manager said I should contact her to discuss the situation. I did as she asked and she ignored me too. It has been made clear that they were upset that I did not purchase when they wanted me to buy. The salesperson also made it very clear that there was no way I could get any incentives so forget about getting better pricing. I am hoping that they call me back, but I don’t keep my hopes up about it.

Great place to get a new or used vehicle. From sport, regular, speed or family cars they got them. Very exited with they're service. Come see, come experience.

Friendly and helpful. We settled on a fair deal.

Dealer was very kind and willing to work with my unique situation.

Dealer contacted me but never followed up

the sales person kris was very helpful i live in S.Dak I bought the car online so Kris walked me through the process of buying and shipping the car great job. thank you kris.

Good response time.

Jordye was excellent

Terrible! We went to go see the truck in the evening and told them we wanted to buy it. We just needed to show them our trade the next afternoon once I got out of work so we offered to give the salesman Vince aka “Vinny” some Ernest money down to hold the truck for us. He told us not to worry about it because he was positive the truck won’t sell. My wife spent the day washing the car and going to the bank to get approved on a loan. When we showed up to the dealership, Vinny shrugged his shoulders and said sorry, he sold it to someone else. He didn’t even bother to call us to let us know. Thanks for wasting our time! Very unprofessional in my opinion.

Sold the vette befor I was able to go check on it. My fault.Very good service, keep up the good work. Rick

I had contacted to purchase this Tacoma I had to drive 50 miles from my hometown and when I had arrived they had already sold this vehicle

Responded quickly, they were very professional through the entire process and I got a car I have always wanted.

Contacted dealer multiple times. The sales consultant Chris only sent me the car fax and never got back to me on bottom $$ out the door as promised. I was very disappointed I did not hear from anyone about this car over the entire weekend. So I contacted them on Monday and they told me it sold. Bottom line is I missed out on a great buy because of lack of or poor communication on their part.

Great service

Awesome

They responded promptly

I feel like they didn’t do all they could to get us the car. I wanted to negotiate but they stop connecting us.

They were extremely helpful, patient, and upfront with everything.

The car was sold, and they tried to sell me a higher mileage vehicle from another Auto group. Not impressed

Nice

The car they advertised was not for sale. They found problems and decided not to sell. Did not communicate well. I emailed several times and finally had to call the dealership.

Solid customer service. They were easy to deal with and upfront about pricing.

Sales Manager was very motivated and personable. Made me feel very comfortable and felt very transparent.

Awesome experience! Quick application, approval and no hassels!

Only response was the automated response. They were not interested in why I asked not to be contacted after no reply from them.

Welcoming service responded very fast

5 stars

Great! Very nice gentlemen. Just not where I need to be in terms of buyout. Bringing two trade ins. Hoping something is better on price of jeep or higher trade in amount w no down payment.

Friendly sales people, the car just was really not for me.