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Grapevine Ford Lincoln
About Us
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Today 9:00 AM - 8:00 PM (Closed now)
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801 E State Highway 114
Grapevine, TX 76051
Our Amenities
- Credit Cards Accepted
- Free Wi-Fi
- Children's Play Area
- Work stations
- TV lounge
- Phone Charging Stations
- Car Wash
- Rental Cars
Media
Service Info
Service Hours
Dealer Reviews
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I recently purchased a Mustang Mach-E online from Grapevine Ford after a nationwide search on CarGurus. Hayden was outstanding—very responsive, sent a recent video of the exact vehicle, and clearly explained the Ford certification process and the extra checks they performed beyond Carfax to ensure the car was well maintained. I originally planned to pick up the vehicle, but Hayden arranged delivery to my home, which made the whole process even easier. Joe in finance was equally helpful and worked hard to get me a great contract and an extended warranty at the price I wanted. Excellent customer service from start to finish—thank you, Grapevine Ford!
Mar 2, 2026
The Staff was friendly and helpful. I decided not to purchase a vehicle at this time, interest rates are too high right now.
Feb 28, 2026
Grapevine Ford is an excellent dealership. They bent over backwards to put me in the jeep I wanted. Thank You Amon for your professionalism and courtesy.
Dec 6, 2025
This dealership gave me a high interest rate of 24 percent and added gap insurance to ivrease their bottom line. I simply walked away; although they were extremely nice.
Sep 5, 2025
The dealership was very upfront about the recall on the automobile. We were able to drive one and the sales person was extremely knowledgeable about the car and all of the features. I’ve never had such an outstanding overview of a car. It made the experience of car shopping a lot more pleasant.
Aug 18, 2025
Great! Quick contact made by Jose who closed the deal a few days later. No complaints so far
What a fantastic experience and I’m actually bummed that the vehicle we liked didn’t work out for us. Michael was responsive the entire process, attentive, helpful and straight forward - which we like!
Drew was one of the nicest people we’ve met in a long time, made us feel welcome, relaxed and right at home with no pressure whatsoever. He was wven generous enough, to allow my wife and I to take the vehicle overnight and have my mechanic check out the vehicle with no commitment whatsoever.
My wife loved the truck as did I, but we found two things that just made us back out from buying the vehicle, and both items Michael and Drew to be fair, didn’t know anything about. Once they learned the news however, they shopped the vehicle to auction.
We will
Be back and Michael is already in the look out for a different F250 for us.
Jul 29, 2025
Dealer responded quickly and was honest and straightforward.
Jul 21, 2025
Great service!
Great Experience!!! Love this dealership. I was treated very well and felt like I walked out with the best deal.
Apr 29, 2025
Response from current dealership:
Thank you for the enthusiastic feedback! We're thrilled to hear you had a great experience and felt well taken care of throughout the process. It's especially rewarding to know you left feeling confident that you got the best deal. We truly appreciate your support and look forward to seeing you again!
Disappointing Experience – Shady Finance & Poor Follow-Up
Our experience with Grapevine Ford started off terribly. The finance department initially attempted to withhold three points on our financing, which I only discovered after calling Capital One directly. After escalating the issue to the owner, the finance director finally stepped in and made things right.
However, after purchasing the vehicle, we found a cracked windshield and a driver’s side door handle missing a part. Despite their promises to fix these issues, they have completely ghosted us ever since. Poor follow-through and lack of accountability make it hard to recommend this dealership.
Buy with caution and double-check everything before signing!
Feb 5, 2025
Responsive and helpful.
Jan 16, 2025
Excellent customer service. I would definitely do business witrh them again.
BUYER BEWARE - This dealership works multiple deals at the same time for the same vehicle. I spent 4 hours at the dealership today. My wife drove over from Dallas in the rain. We both liked
the vehicle and were negotiating a deal. At the last minute the manager sold the vehicle from under us. Complete waste of time for me, my wife and the rep Juan. The only reason Iâm giving them
a 1 star is because of Juan. He was a good rep. Otherwise, very unprofessional management. They deserve zero stars. Iâve bought many cars over the years and have never had that happen to
me. Every other dealership I worked with have people in a queue and wonât show the car to anyone else if they are working a deal. Not Grapevine Ford. BUYER BEWARE.
Apr 14, 2024
This vehicle was no longer available but they found me a newer vehicle with less mileage that I was able to purchase!
Unfortunately, I have to give this dealership a bad review. They have been very difficult to deal with. I contacted
them and went in to buy a car the same day. They gave me an IOU for some things that were unacceptable and
needed to be fixed in the car. They simply are not trustworthy. They said that they will call me to schedule a time for
the service and never called me. I reach out to them and they ignored me for a while. My husband had to contact
the service department and take in the car. They said that they will provide a loaner car, walked away and they
never provided one. They have been holding my car for almost a week now with no update. The sales agent that
sold me the car has become combative in response to us asking for update.
Watch out for the paperwork before to sign for purchase. The sales guy tried to tag on some extras without notice.
The only positive is that the finance guy was super personable and good. We paid cash and he did not try to upsell
us.
Show older dealer reviews 289
Feb 15, 2024
A salesman contacted me via phone and then via text several times. They were very professional. I was interested in this car, but it sold
before I could go look at it. I missed out.
The experience was not great.
The price has since dropped on the vehicle I wanted to purchase.
According to their banks, they were unable to use a $3K down payment to put me in a truck.
The experience started with a salesperson contacting me and on the day of the actual visit, he was sick.
He advised me to ask for another gentleman, who was supposed to know what was going on.
It was a bad experience and I don't know if I will visit this location again.
Great vehicle at an even better price. The only
reason it is not five star is because of the over
amount of pressure to use in house financing
when I already had financing lined up.
Nov 20, 2023
Response from current dealership:
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!
Great customer service with Paul! He was great at communicating the details behind the pricing and not pushy at all!
Sep 18, 2023
Response from current dealership:
Hi Chelsea! Thank you for your kind words about our social media manager, Paul. We're thrilled to hear that he provided you with great customer service and was transparent about pricing. We appreciate your feedback and hope to serve you again soon.
Aug 22, 2023
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Dealer didn't reach out immediately, but was very helpful in answering my questions after they did.
Aug 22, 2023
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Jun 14, 2023
Very nice folks that are reasonable and honest.
Aug 22, 2023
Response from current dealership:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
I planned to purchase this vehicle, the salesperson I dealt with was fine, helpful. However when it got to financing, it was a nightmare. The finance person kept trying to add things into the deal that I didn’t want saying he could give me a better rate. I was purchasing remotely and when I received the paperwork to sign with a notary there was a $7,000 discrepancy in what we had agreed upon. The finance manager then tried to convince me I just didn’t understand how financing worked. I would highly recommend avoiding this dealership.
May 16, 2023
Response from current dealership:
We apologize for any inconvenience you experienced regarding the number of phone calls you received. We understand that excessive calls can be frustrating, and we strive to provide a seamless and efficient communication experience for our customers.
Feb 8, 2023
Was able to work with me, great salesman "Michael W" & Finance manager a pleasure to work with. "Thanh N"
Feb 9, 2023
Response from current dealership:
Thank you for your positive review!
The salesman that was helping me sent me a screen shot of 2 different contracts that were both incorrect in price of the vehicle I was interested in by $10,000 higher and my trade that was $5000 lower I guess they didn't expect me to read it I would not recommend going here! I would rate them 0 stars if that was an option!
Feb 9, 2023
Response from current dealership:
Thank you for your positive review!
Dec 22, 2022
Ended up purchasing here, Chris was my salesman. He was cool. You could def tell he was tired of me though. I’m in the business so we went back and forth a few times. Finance guy, I think his name is Larry? Or maybe Gary? He’s cool too!!! Sales managers are cowards. Wish I knew the guy that had called me. lol no integrity what so ever. Idk what was on the sunroof when we test drove but we told him it would have to be cleaned cause it was GROSS. Came back from detail and it was so late I didn’t even care, we left and they never cleaned it. 2 weeks after purchase sunroof stopped working. It’s great. Lol thank god for warranty.
Dec 1, 2022
Received indication car was available, and provided an internet price at MSRP. Later told car quoted to me was already spoken for, and that a 50,000 dealer mark up would apply.
Sep 21, 2022
Quick response with all information requested. My sales associate Parker was extremely helpful and provided excellent customer service.
May 17, 2022
Devon got in touch with me right away. Test drove Escape. No Hybrid available first time i was in> 1.5 months later Grapevine had Escape
Hybrid. test drove and bought it that day. Out of the 6-8 cars I have purchased since I was driving, Devon spent the time before the sale, but
even more so after the sale on using the new technology on my Escape Hybrid. Love the dealer & especially our salesguy, Devon Bear!
Had a wonderful experience working with my sales person Tuna . He was very helpful in the process to getting me to my number out the door since were corresponding from Houston and had yo drive to pick up our vehicle . It was ready when we got there and getting into finance was very fast since we had done all the paperwork online. I’ll recommend anyone to visit Grapevine to do future purchase and business.
Absolute WORST experience…RUN!!!
Forced LoJack and an “extra key”…over $1k of add’l dealer add ons I did not ask for or want. LoJack says fees are only pushed to buyer if it’s activated by the buyer.
We already had financing in place…They told us they wouldn’t allow outside financing.
Finance guy could get me a better interest rate if I bought an extended warranty??! What difference should that make?
Then tried charging $2k+ more in sales tax fees than they previously said. It was listed correctly on the ‘final proposition’ that was emailed to me 2 days prior to the 4.5 hour trip. They “weren’t sure why” the difference. AR vehicle sales tax is 6.5%… they wanted 9.75%. I called my local DMV office (on speaker)..the guy in finance heard the amount but said they’re required to go by the info they have. BULL!
My ride was a one-way so I had to book a last minute flight home because of this nightmare!!!
We dealt with Blane, Debi, and the finance guy’s last name is Nyugen.
Jan 26, 2022
Called me to find out what I was looking for and I told them what I was looking for and they told me that they will email later on the cars they had found, but they never got back to me.
Honest review, not so honest dealership. I contacted this dealership on Sunday. The salesman contacted me first thing this morning (Monday). We agreed on a price and I informed him it was a 2 hour drive for me.He assured me the truck would be there. I told him I could give a down payment to hold the truck and he said it would not be necessary. I sent my information to begin the buying process and so I could sign paperwork, get the truck and be on my way. He told me he sent the truck to be detailed and would have it waiting for me out front upon my arrival. My boys were excited to ride home in dad's new truck. Thirty minutes before I arrived I get a call from a manager telling me that another salesman had sold the truck. I was livid. We had come to an agreement, they ran my credit not once, but twice! They offered to refuel my wife's car for the inconvenience, which I accepted, but that does not justify selling vehicle out from underneath me.Waste of a four hour round-trip drive.
Jan 11, 2022
I was all set to purchase the Grand Cherokee listed, as I already had financing in place and just needed to find a car. I am glad I didn’t waste time the day I originally planned to go. The salesman ended up telling me that I would NOT be able to use my OWN bank! James G. wanted me to let them run my credit through a few banks to find the cheapest rate, to TRY to meet or beat the rate I had on my own approval. I explained that this was not something I was willing to do b/c each run causes a hit to my credit score, which everyone knows. A lower credit score will cause me more money in the long run, so this was a no go for me. I have excellent credit scores and will not allow anyone to cause it to be lowered. He told me he understood and I lost out on the car.
I have NEVER come across any dealership that forbids any outside financing. To me, this states point blank that the customer’s best interest is of no concern to Grapevine Lincoln Ford. There are better car dealers out there!
Sep 3, 2021
Great team. Took all the hassle out of buying a truck
Aug 30, 2021
Very informative about their vehicle.
Aug 1, 2021
Great
Jul 17, 2021
Did not feel like I was walking into a timeshare presentation - thank you! They were all up-front about everything and answered all of my
questions.
Jun 12, 2021
Hayden is a good guy and the manager was nice but the offer me 10K under in value for my trade in and weren’t budging on their dealer add ons after they told me over the phone that they weren’t an issue. Very deceptive.
May 16, 2021
Helpful and friendly staff
Apr 5, 2021
Pleasant experience
Mar 27, 2021
2 stars because they were very quick to respond to my first inquiry. Unfortunately, they had me drive an hour to their dealership for a truck they aren’t selling...? Then they never call back when they say they will. Trying to find a truck here was a waste of time.
Mar 25, 2021
They were great! I got a great car, they were very timely and kept their word, if I ever need another vechical I will be back!
Jan 27, 2021
Was contacted quickly. Answered all my questions.
Jan 6, 2021
Salesman was professional and up front. I felt I would deal with them confidently had they had a car I wanted.
Dec 5, 2020
Great, responsive service.
Dec 1, 2020
Fast and curious
Nov 15, 2020
Initial contact was very good. Initial salesperson responded quickly and sent a video as well. Upon arrival is when things went down hill. Simply explained ... cash deal, no haggling, give me your best out the door price, if we are good on the best price I will bring my fiancé who I was buying so she could drive (my corvette has a manual transmission) ... simply. The supposed best price had over $1,000 in add-ons to the advertised price. When I pointed that out the salesperson wanted to negotiate. I was both disappointed and done at that point.
Oct 17, 2020
Exceeded my expectations. Will definitely go back in the future.
Couldn't get a a complete breakout of the drive
out the door cost, and those associted cost
that l did recieve were unnecessary add on by
the dealer such as a tracking software for the
customer to the tune of $500 and a programed
second key for $595.
That is my review if you dont want to publish it
DON'T, BUT THOSE ARE THE EVENTS.
Aug 29, 2020
Tried to go in and buy this car cash. Never have had such a hard time buying a car in my life. Had to go back a forth about some aftermarket security system they said I had to buy. After finally agreeing to drop the $500 add on, the dealership would not let me use a card to pay for my TTL because I was paying 17k cash. Keep in mind I was told by the sales associate and a different sales manager that I could use my card for up to 3k. The sales manger on duty decided to come out and talk to me. I was told I had to leave the dealership and grab the rest of the money from my bank cash, because it would be too hard to pay cash and a card. I have never heard of a “sale manager” wanting anyone to leave a deal because they usually don’t come back. I then decided I would use my own credit union to finance the remainder of the cost and asked for a bill of sale and my request got denied by the sales manager on duty. I got up left and bought another car same day cash and card from another dealer.
Jul 1, 2020
Very helpful
Unimpressed. Made an appointment and drove down to see the SUV. Unfortunately, they couldn’t find the keys, so I couldn’t check out the car. They had someone program a key fob later that evening, but I found a better truck elsewhere. Their vehicle was a good deal on paper, but the truck hadn’t been reconditioned at all. Wheels had severe curb rash, there were multiple chips in paint, a gash in the bumper, etc. Of course, some stuff is to be expected on a pre-owned vehicle, but truck could’ve been presented better.
May 31, 2020
Great. Vehicle was better than expected.
May 20, 2020
Yes the dealer responsed very quickly but the vehicle we were interested in had already sold.
May 9, 2020
Good, good information and response.
Apr 29, 2020
They got me the information I needed on this vehicle and have worked with my husband and I toeet our needs to buy this car even though we are out of state.
Apr 24, 2020
Deceitful people. Salesman and I made a deal over
phone/internet. I then drove five hours with my
cashier's check to pick up truck. Upon arrival, they
tried to change the deal. THREE HOURS sitting in
their showroom while they tried to get another couple
hundred dollars on a $50,000 truck. My time meant
nothing to them!
Mar 27, 2020
Ty Young was our salesman. He was great!
NOT happy
I went to see a USED car the management said no test drives without a deal first
I have not driven a supra before...I don't know if I'll like it
They did let me sit it in...WOW....
So I plan not to work with Grapevine Ford
Sales person email had this comment:
'we are committed to exceeding the expectations of our customers, and I will do everything possible to ensure that you are completely satisfied"
..........what a joke and let down
Feb 29, 2020
Peyton initiated contact to set up a time for a test drive. Very professional.
Feb 19, 2020
Will called me and provided a great initial contact
Feb 15, 2020
I got the car of my dreams but the sales guy had many areas of opportunity to communicate with me but failed to be upfront; the sales managers stepped in took over and they are the reason for the 3 stars. Managers were cool.
Feb 10, 2020
Follow up great!
Feb 3, 2020
Great price....very slow process but worth the wait. One issue with the seat looks like it was scraped. Contacting the dealership to see what they can do....I will keep you posted
Jan 30, 2020
Had a great interaction with Devin at Grapevine Ford. He helped to get me what I needed, not just what I wanted.
Jan 20, 2020
I missed this deal.
Had a bad cold and didn't want to fly to TX from UT.
People at the dealership treated me well on the phone
and e-mail.
Jan 20, 2020
Awesome and smooth experience.
Jan 17, 2020
Came in with my pregnant wife and two young kids, stayed there most of the day, was not offered even a bottle of water. Had to buy my own drinking water from their cafeteria. Saw the car, took it for a test drive. Discussed numbers, arrived at an agreement. Took the wife and kids home, called the next day and the rep said the car was still available. We send in the credit application, while we are still submitting the required stuff, salesperson calls and says “we just sold the car, someone was here present, since your were not here they got the car” Then tries to sell me a 5 seater jaguar instead.
Jan 11, 2020
Bad buying experience couldnt get a return phone call would not let me speak to finance guy It took 6 hours to buy the truck so much paper work, all designed to protect the
dealership lied to me about my trade in, did not pay me market value had to fight them to get a second key and mats, overall one of the worst car buying experiences I
have gone through, I have bought a lot of vechicles, this place is one of the worst, never go back or recommend them to any other person, used to live in Dallas and still have
many friends there, they will know about my rotton bad experience with grapevine ford If i did not want the truck so bad I would have walked, almost did, Just wanted the
heck out of there their people are not trained, i dont think they car, if they make it good, if they dont, they would not care bad truck buying experience all round,,,,
Dec 29, 2019
The dealer was prompt in making contact.
Dec 29, 2019
Basically had a scheduled appointment and was told while in route that the car was being sold, then seemed like I was being given the run around about trying to look at another vehicle and finance options!!!
Dec 23, 2019
very good always checking to help
Nov 19, 2019
Vary good easy to work with
Nov 11, 2019
Jeff did a very professional job from start to finish! I
would definitely use him again.
I made an appointment to see a specific car. I was able to test drive it, but then was told that it had already been sold to another buyer. Fortunately, there was another car that I did end up purchasing that was a better deal. Grapevine Ford has lots of cars for sale, but be prepared for a cutthroat atmosphere among sales staff.
I didn't end up purchasing from these guys because the vehicle wasn't right
for me, but I have to say the communication was great with Christian. The
manager as well was willing to accommodate my needs and overall, I had a
great experience with them. If they have the car you are looking for, I highly
recommend you working with these guys. They are great.
Oct 26, 2019
Called me about five times per day to get me to come in. When I finally got there, they wouldn’t let me test drive the vehicle without agreeing to a price. Salesman didn’t know about the car. Waste of my time.
Oct 25, 2019
Helpful.
Oct 22, 2019
They were great
Oct 16, 2019
Good customer service
Oct 13, 2019
Nice, courteous willing to work with me
Oct 3, 2019
Terrible communication and incorrect (luring) advertised pricing. Online price for the vehicle was advertised as 28,900. when contacted I was told actual price was 48,500. I
would rather buy from a used car lot. We tried to purchase a car at this dealership for 2 months, then they tried to sell us a "demo" car that was currently in the bodyshop
getting "repaired". The purchase price for the damaged demo was higher than brand new ones advertised even at their dealership. Not to mention the Sales manager
couldn't even remember our last name after 2 months of dealing with him. Horrible customer service and overall representation of the brand. Their convenient location will
only get them by for so long. We have found much better customer service and deals driving a little further. Don't waste your time.
Sep 2, 2019
Yes very helpful. There was a pending deal on the truck when I inquired about it.
Sep 2, 2019
Very helpful
Aug 27, 2019
Best experience buying a car I've ever had.
Aug 22, 2019
Great experience!
Aug 20, 2019
Responded quickly and answered my questions without being
pushy which I appreciated.
Aug 15, 2019
Large dealership with a personal touch. Very happy with purchase and will be back for next purchase.
Aug 15, 2019
Happy with vehicle and the customer service
Aug 14, 2019
Tried making a deal but was unable to due
to finances. No fault of theirs.salesman
was courteous and responsive with
details and updates.
Aug 14, 2019
Great people
Aug 3, 2019
Our Sales Rep. Carver was Very Professionalism, Polite, Courteous to Us. Everything little small miner things we saw Concerning the Car, was taken care of. Everyone was Polite and Friendly, And We Couldn't Have Had A Better Salesman. Thank You Carver, I'm Loving My Car.
Jul 30, 2019
Very respectable!
Jul 27, 2019
Their internet sales person contacted me immediately and was very helpful! We are going to go test drive car ASAP.
Jul 20, 2019
Dealer responded quickly and made a decent offer.
Jul 16, 2019
Asked for information and then stopped replying after a few emails. If a deal can’t be made at least say so instead of not replying.
One of the best car buying experiences I have ever had. Everyone was great and so helpful. The car was just as described and was exactly what I was looking for.
Thanks to Ben and all the folks at Grapevine Ford....you are at the top of my list when looking for my next new car. In the meantime, I am enjoying my Lincoln MKC.
My sales associate Jared Jones contacted me right away and we set up an appointment. He was very helpful in my purchase of a 2015 Mustang GT Premium. He listened to what I needed to make this purchase happen. He and my financial person Nolan O'Brien put together a great deal and purchase package! I totally recommend them if your looking for a pre owned vehicle.
Jun 10, 2019
Team at Grapevine Ford were great! Easy process.
Jun 9, 2019
Good service.
May 31, 2019
Returned my inquiry promptly and was professional.
May 31, 2019
It was absolutely outstanding! The salesman was amazing!! Will go back for next car!
Horrible! Our sales agent, Telly was
amazing. Had a great test drive and
decided to purchase the vehicle. I
had a pre-approval letter from my
bank/lender. Since
my time was tight; we agreed that I
would come back later that evening
to sign all the paperwork. I
received a call about the final
monthly payment with other
details. However, after waiting for
60 minutes to bee seen, I finally met
Zack. He begin to shuffle the
papers and I begin to sign. He
begin to argue with me that I
agreed to put $2500 down along
with my trade in. I told him that
was incorrect and showed him. He
told me that cash money and trade
in do not calculate the
same on the price of the vehicle. I
just felt like this should have been
conveyed before I arrived. He had
bad manners and a horrible attitude
to be a man. I would
never refer anyone to this
dealership. I bought same type of
vehicle at another dealership in
Arlington and it was a marvelous
experience.
May 17, 2019
Their website showed a 2018 F-150 XLT with a MSRP of $37,000 and a sale price of $27,000. I thought I might make a deal on this 2018 instead of buying a 2019.It's been on the lot for 295 days.When attempting to make a deal,they brought out a price of MSRP $45,000 and a sale price of $35,000.You can buy a 2019 for $35,000 or less with the SAME options.I suggested going to their website.They did but the price had changed and acted like I was mistaken.It was listed at the price I said just 1 1/2 hours before I got there.I've been considering that 2018 for the past 3 days and every day it showed $27,000.The 2019 4WD truck pictured is the one I was considering before deciding on the 2018.If the 2018 price was a typo,they should have said it was instead of changing the price and pretending that I don't know what in the hell I'm talking about.
May 10, 2019
Contacted them about an out of state purchase. They sent over a buyer's order and added on over $5000 in fees and incorrect taxes. They tacked on $1200 in "dealer accessories" because they put tires on the car, changed air filter, checked wipers, and detailed car...LOL. You know, the things that are part of the purchase price everywhere else. Apparently that wasn't included in the $650 dealer fee they tacked on too.
Apr 30, 2019
Sales contact verified vehicle availability and set an appointment for a test drive. Management called later that day to verify appointment. Salesman was pleasant and prepared when we arrived for the test drive. No pressure. The dealership was able to accommodate the requested changes to the vehicle at a price we were comfortable with. Took delivery two days later. Minor trim issue that was discovered after arriving home will be repaired tomorrow. Over all, very pleased.
Apr 26, 2019
Received multiple unprofessional emails. Identified that the price on the website didn’t include about $3000 in fees. At some point the price was raised to more than the amount I was quoted that included all the taxes and fees. The car was sold shortly after that, which is fine because I never would have done business with them after the terrible first impression.
Apr 24, 2019
I had been looking at a vehicle for a week or so when I contacted GFL. They responded within 15 minutes & I had an appointment set up to see the car the same evening. I really appreciated the salesman's friendliness & not just pushing me to buy. My only complaint would be when signing the paperwork, the gentleman in finance really pressured us to buy service add ons. Even going as far to continue multiple times after we gave a hard "No", so that was a bit frustrating. Overall though, it was a good experience.
Apr 27, 2019
Response from current dealership:
Thank you for taking the time to leave this review! We are excited to have you apart of the Grapevine Ford Lincoln family!
Horrible customer service. One of their sales reps left me hanging and didn't get back to me until hours after I waiting on him for 30 minutes to look at a pre-owned vehicle. Two sales associates went to grab my point of contact and never returned. One of those guys was their pre-owned sales manager. Very disappointed.
Mar 18, 2019
Salesman was pretty awesome. Unfortunately the car sold before I got there...
Mar 8, 2019
They responded to all my questions
Mar 1, 2019
Negotiated a price with the assistant manager and was prepared to purchase. Was then contacted by the manager that the assistant had quoted the wrong truck and the price was $2500 more. Hard to believe considering I included the make, model, trim level, VIN # and their stock # while negotiating online. It sold two days later at a higher price. Bad business to say the least.
Jan 21, 2019
Contacted me quickly
Jan 17, 2019
The staff was nice but do your research before purchasing a car. Get a bank loan for better interest rates.
Jan 8, 2019
Very helpful ,finalized the sale and was very pleased
Great experience at this dealership. They had the car that I was interested in waiting out front for us to test drive upon our arrival. This may seem trivial, but at multiple other dealerships we would arrive after speaking with the salesman about a specific car, and the car either had not been prepared, had not been located, or was even sold the day before.
Nov 30, 2018
Called me when a unit came in they thought Imight like. Very nice people to deal with !
Nov 18, 2018
Contacted me really early
Nov 1, 2018
Awesome car buying experience. Craig O'Neal is a true pro's pro, when it comes to customer service. The buying experience went extremely smooth. I recommend this dealership.
Oct 31, 2018
All good
Oct 31, 2018
Just fine
Oct 30, 2018
If I were buying right now, it would be from Grapevine Ford.
Sep 25, 2018
answered the questions I had
Sep 24, 2018
Overall experience was not a good one. Scheduled an appointment on Wednesday for a Friday morning meeting. When I arrived and shown the truck, it was very dirty, inside and out, and smelled of smoke. Sales associate said it must of been the last guy who we loaned the truck. Dealership did clean the truck. Although they did have a few days to take care of this before we arrived. Our finance person was great. That’s about it.
Aug 29, 2018
They were willing to work with me unlike some other dealers. The salesman Jeff was great and worked very hard to get us a great deal on the car I ended up purchasing. I will definitely go back for future purchases.
DO NOT TRUST THIS DEALERSHIP!
They lied to get me to drive 2.5 hours there and when I got there the man I had made an appt with was on his scheduled day off! They offered to give me practically nothing for my trade. Ran my credit and came back with awful options when I had already explained I had secured great loan terms with my credit union.
I walked out after 2 hours.
Two days later I found a vehicle at another dealership that was 2 years newer with 35k less miles for $5k less than the one they tried to sell me and was given $5k more for my trade they what they offered.
We wasted a day we could have spent with our kids, my husband wasted a day off of work and fuel to drive there and back.
Jul 30, 2018
Excellent!! In less than 2 hours I was out with my new truck
Jul 22, 2018
This dealership is different, they pay close attention from start to finish and so very helpful! By far the best auto buying experience ive had in years.
Jun 25, 2018
Excellent
May 27, 2018
Great experience. Helpful and knowledgeable team. Some traditional salesmanship but made you feel comfortable with the sales process.
May 23, 2018
Very nice they didn’t keep me there all day they got the done and got us out of there. I would diffentley buy another car from Grapevine Ford.
May 5, 2018
I found this truck on CarGurus on Tuesday and talked to salesman on Wednesday. Sounded great.
Went to the dealership at 9am Thursday, looked at it, drove it, bought it and was out by 12:15pm.
Great sales experience. The truck did have a cracked windshield for no known reason and they are going to send someone out to my house Monday to replace that.
I found the passengers side blind spot mirror was broken and reported it to the salesman. He says he is reporting it to his manager for repair. Since it is for certified I am sure they will fix it along with the windshield.
The dealership was a very relaxed and efficient atmosphere (coffee, cafe, etc.).
If their service after the sale is like the sales experience then I'm in love with this place.
After the glass repair I plan to move this to 5-star rating.
So we dealt with 4 people. I repeat, 4 people! The person our appointment was with(he reviewed car fax report only), a salesperson who actually showed us/test drove the vehicle, then the finance guy(gave is a great deal), and then the guy that put the plates on the car for us (nice guy but pretty irritating to wait over 30 min to be able to leave Bc he can't find the 2nd car key, especially when we had already been there about 2 hours with a toddler in tow). Overall it was a good car buying experience. Just wierd to be handed off to so many people. I'm used to dealing with a salesperson and then a finance person. Too many hand offs.
Apr 1, 2018
Best dealership in DFW.
Mar 31, 2018
Responded within 5 minutes of me submitting request. Saw car that
night but they were firm on price. The car was priced right, so we went
back and bought it the following Tuesday. They were very consciu of
my time, and I was able to get in and out in less than 2 hours. The
service was great and would definitely buy from them again.
Mar 20, 2018
Ask for ty young. I dealt with a couple other who just wanted to put me in a car and didn’t car if it was the one I wanted. Ty young took car of me and really wanted me happy. Don’t go through anyone else, coolest dude ever!
Feb 24, 2018
Hey called me back I was going up to see the car . I Did not make at the time set .
I called back later on that day when we were on the way and they said it was sold.
They said they would keep a eye out for another one just like it.
Feb 22, 2018
They quickly emailed us and were responsive to our questions. We
purchased the vehicle that evening, which was a Monday. We were told
the SUV still needed to go through their service check and be detailed and
that they had an appointment for this to be done the next morning. We did
not get to pick it up until Thursday, so this took them 3 days to do. The car
was fairly clean when we test drove it and it looked no different when we
picked it up. When we got it home, re realized the front passenger side
door will not open from the inside. We have no idea as to why, but this is
surely something they should have noticed if they checked the car over.
We did not notice this when we drove it and never would have imagined it
to be a problem on a newer vehicle. It is still under warranty, so we will
take it to a different location for this to be addressed. When we picked it
up, the salesman came out and handed us a key with a here you go. No
thank you, no direction to where the car was, nothing. We only received
one key fob to the vehicle, which is very disappointing when it has no key
and must have a key fob for the car to start. We were told they had one, so
that is all we got. In the future, I will remember to ask that little detail, since
it is critical for all newer cars. We also realized when we got home that we
were not told the keyless entry code. I had to call them to get it. No
customer service whatsoever. We already had our financing in order from
our credit union when we arrived there. We allowed them to try and get our
business for financing, if they could match or beat our interest rate. They
did, so we went through their finance man. They then called me a week
after the purchase because they missed having my husband sign one of
the papers. They had to email it to him and he had to send it back. They
just do not seem organized at all. I was not impressed with my experience
there and would not go back to purchase a vehicle.
Feb 16, 2018
Very good experience. We purchased the vehicle. It was well priced and Ty
Young was very good.
Feb 6, 2018
Really fast at getting back to you. Will communicate over email, text or phone. Whatever is best for you.
I contacted Grapevine Ford on a Saturday which
admittedly is the busiest Day of the week for car
dealers, spoke to G....asked about availability of
the ..., asked about the possibility of shipping the
car - was met with a negative response, asked for
a Carfax and pictures, which I never received.
G...was too busy. Paid for the Carfax out of my
own pocket, purchased an airline ticket, paid for
my own ground transportation, hotel. Arrived at
the grapevine ford dealership at 8:30, on Monday
morning , I was allowed to drive the car around
the block once, I was told I could not drive on the
highway because the dealership had previously
been burned by a customer who wrecked the car
in a similar situation. I was asked by C... if I
wanted to purchase the car - replied yes, he took
the paperwork to a sales manager who instantly
jacked up the price over $800. Negotiated the
price back downto $XXXX A fair deal by car gurus
standards. Asked for the curb rash to be
repaired on the wheels, I got lots of excuses but
they said they would try - the final line was that
the wheel repair man wasn’t in on that day. I was
given loaner to use since the car had not been
inspected or detailed yet (new arrival), I was told
their gas pump was damaged and that I would be
reimbursed for gas - that never happened. The
inspection was delayed by a part the dealer
needed, was never told what part they were
waiting for. The inspection and detail took about
11 hours which is understandable under the
situation, The car’s finish showed some
scratches that I had not noted when it was dirty.
I then drove the car back home without incident.
I was agitated by the old-school approach to car
sales demonstrated by Grapevine Ford, a
Berkshire Hathaway dealership. During my
search for a car, I contacted and spoke with
several dealerships, and found their approach
much more enlightened than the high-volume
pressure atmosphere that I experienced at
Grapevine Ford, Maybe I was naïve but I really
thought treating customers as a mark, while
handing out misinformation had disappeared from
the automotive business. That definitely is not the
case at Grapevine ford, I can’t help but wonder if
this dog eat dog corporate culture ( extending to
their overworked employees) comes down from
W....., or is an attitude found at the dealership
level with C... the general manager. Either way I
have no reason to return to Grapevine Ford and
definitely would not recommend the dealership to
anyone in the Dallas area.
Jan 31, 2018
Needed a reliable vehicle for a long daily commute. Quick reply. Promptly called prior to completing a one hour drive to purchase. We we're informed another party had decided to make the purchase. Oh well, maybe next time. Will do business in the future if another vehicle similar to the missed one become available. Garry was awesome. Thank you for your honesty!
Jan 5, 2018
Did not receive requested video after number was provided. I seemed to be
handed off to multiple sale people. Great car selection
Jan 3, 2018
Bad,after arriving based on pre scheduled appointment with the salesman named Lance, he informed me that the car was sold that morning and he didn't make the effort to inform me so I don't have to drive three hours two ways
Dec 29, 2017
give you price and want you to come in but not willing to give price final price. just want you to come in so they can sell you want they want not what you want.
Dec 13, 2017
Great help
Dec 12, 2017
I received 2 emails in a prompt manner.
Dec 8, 2017
This car was for my wife, we had looked a different Ford Dealer, but they didn't have the car she wanted, and I found it at Grapevine Ford on your web site. The Sales Man and Finance Dept. were great. Till it came time to pick up the Car. No one took the time to show her the features of the car(radio, snyc phone, etc..) When she got a survey from the the Dealer, she told them how unhappy she was, they pass it off on the Sales Man.
Dec 8, 2017
They’re great people great deals
Nov 14, 2017
Beautiful car, exact color I wanted; looking to buy Jan 1 & pay for car in full, Juan Carranza told me he "guarantees" car will be gone or rotated after 60 days so I will have to find one elsewhere.
Oct 13, 2017
Good but truck was sold already.
Apr 3, 2017
Responded quickly, made an appointment to drive/purchase vehicle but it was sold the day before. Drove almost two hours to get there so very disappointing to waste half a day off work. I even confirmed before I left that I was on my way.
Mar 22, 2017
Horrible experience, Finance guy has made the process very uncomfortable, the price on the Vehicle went down to 26,437, upon purchasing the vehicle he brought the price back up on the paperwork, I did not get all my paper work I sign, tried to contact him several times and still have not receive a call or an e-mail from him concerning the paper work I ask for, plus it seems I was charge for things I did not get, paid for extra warranty, called the warranty company they said that my vehicle was not in their system, so I suggest if you look to purchase a vehicle from this company pay very much attention to what you are signing and make sure they give you all your paper work before leaving this place ......the only Good Thing was I had a wonderful sales lady, .....
Nov 12, 2016
The dealership did a great job with providing the information I needed and making it possible to purchase the car I wanted
Nov 3, 2016
Good guys but car had some issues did not buy, still in market
Oct 27, 2016
This dealer was fast to follow up with me. I appreciate their fast responses and knowledge of their vehicles.
Oct 20, 2016
When we got to the dealership this vehicle was ready and clean. Carber was able to sell us the vehicle we wanted and the finance manager worked with us on the price. Very satisfied.
Oct 20, 2016
Quick response
Sep 22, 2016
Great
Sep 28, 2016
Response from current dealership:
George: Thank you for the five stars!
Aug 20, 2016
Dealership responded very quickly just have not had the time to go and look at vehicle due to living two and a half hours away but if dealer still has the vehicle when I have an off-day will definitely make the trip
Sep 28, 2016
Response from current dealership:
Darren: We hope we were eventually able to assist you and we look forward to earning a five star review from you soon.
Aug 12, 2016
Well to star with i thought u guys were going to help me better, because its a used truck and u guys didnt even want my 2012 car for down payment and i know i have a good credit, and its beter to have good credit than bad credit righttt. But any ways a find a better truck and people that can help me.
Aug 15, 2016
Response from current dealership:
Aron - We would love to better understand exactly what happened during your visit. Please contact our Pre-Owned Director, Shaun Anderson at 817-481-3531 to discuss in better detail about what you are referring to. Thank you for your feedback.
-Sarah Lewis, Customer Loyalty Director, Grapevine Ford
-Sarah Lewis, Customer Loyalty Director, Grapevine Ford
Aug 6, 2016
Fast response but car was sold before I could make it there. But they did let know it was sold
Sep 28, 2016
Response from current dealership:
Steve: We are happy to hear our communication level was good, we’d love to earn a five star review from you one day.
Aug 2, 2016
They were prompt and professional. The vehicle did not have a third row
which we want. They have kept in touch.
Sep 28, 2016
Response from current dealership:
Randall: Thank you for sharing your experience and the five stars, we really appreciate it.
Aug 1, 2016
Not very prepared to take mevon a test drive and sales person didn't know enough about vehicle. Overall i wasn't impressed.
Sep 28, 2016
Response from current dealership:
Tony: We apologize for our lack of preparation and education on the specific vehicle you were looking at. We hope to impress you one day, please let us know how we can earn your trust and business back.
Jul 21, 2016
Experience was great throughout the whole purchasing process. The guys at the dealership did what they said they would do. They got us the finance rate and we were happy with the whole deal.
Sep 28, 2016
Response from current dealership:
Randy: Thank you for sharing your awesome experience! We look forward to earning a five star review from you next time.
I live 5 hrs away from the dealership. That being said
i was concerned about what could go wrong buying
a used car almost sight unseen. All of the sales
people involved with this purchase was outstanding.
I originally was only purchasing a vehicle with no
trade. Things changed on my end but the sales team
still worked with me and made the deal happen. The
car was more than i expected, the 5 hr drive back
home was very pleasant knowing that i was taking
care of like i was a local customer. The finance guy
seemed like he went out of his was to make my time
as short as possible in his office. I believe that i
spent a total time of 1.5 hrs at the dealership
including the test drive and less than 30 minutes in
the finance guys office. I highly recommend
Grapevine Ford to anyone looking for a good
dealership experience.
Thank you,
Sep 28, 2016
Response from current dealership:
Scooter: Wow! Thank you so much for that amazing review and thank you for sharing your even more amazing experience! We are so happy you were properly assisted and that you were so happy with your purchase. Please let us know if there is ever anything we can do for you in the future, we look forward to seeing again.
Sep 28, 2016
Response from current dealership:
Debschneider: We are so sorry you did not have better communication and that we were not able to earn your business. We hope that you will one day find it in your heart to forgive us and give us a second chance. We hope you were able to find what your were looking for, even if it was not with us. Please let us know how we can help you in the future and thank you for the feedback.
Jul 8, 2016
I drove 3.5 hours to meet with this dealer about a deal they had on a car. When I arrived, they told me the car had just been approved for another customer who now had the car in her possession and who was still trying to decide if she wanted the car or not.
While we waited, the sales guy tried to sale me a 2012 Honda Crosstour for a similar price, even though I told him that I wanted to see the car I had drove all the way across Texas for.
Finally the lady decided she didn't want the car and turned it back in. We immediately took it for a test drive, from which I discovered that the cae did not have all the features I was looking for and that I was assured it did. Needless to say, I was less than impressed with the car.
When we got back to the dealership, the salesman set me up with his sales boss to start the financial process. The man was pushy and rude, and without even running my credit told me I wasn't going to get approved for the car and that I was better off leasing a new 2016 version of it. He even went so far as to direct me to a "great friend of his" at a dealership 30 minutes further away that he said might be able to get me a deal.
I sat there astonished at the news I was hearing and became increasingly annoyed when I realized that I had drove 3.5 hours for nothing.
I told the sales boss that I had decided to purchase my car somewhere else, and he smugly looked at me, snatched up the test drive car's keys and said, "You won't be needing these." And walked off.
I then had to hunt down my original salesman who still had my car keys and finally leave.
Do not buy from Grapevine Ford. They are rude and unprofessional. A lot of Yelp reviews say that same about their used car buying experience. Beware of this dealership.
Jul 9, 2016
Response from current dealership:
Danique:
We apologize that we were not aware of the situation surrounding your vehicle that was to be traded in for our Pre-Owned vehicle that we held for you. Had we known all of the existing information, we would have definitely gone a different direction and the conversation would have been different. We do not believe in wasting time and we apologize that you feel we intentionally wasted yours. We understand how frustrated you may feel and we wish you luck in finding the car of your dreams, even if it is not with us; this is the reason we always recommend other friends and family in th
More ...
We apologize that we were not aware of the situation surrounding your vehicle that was to be traded in for our Pre-Owned vehicle that we held for you. Had we known all of the existing information, we would have definitely gone a different direction and the conversation would have been different. We do not believe in wasting time and we apologize that you feel we intentionally wasted yours. We understand how frustrated you may feel and we wish you luck in finding the car of your dreams, even if it is not with us; this is the reason we always recommend other friends and family in th
Jun 28, 2016
Hassle free purchase and experience
Sep 28, 2016
Response from current dealership:
Steve: Thank you for the five star review!! We are so happy you had a great experience with us!
Jun 27, 2016
Went to dealer as requested and salesman I was to meet was tied up. Salesman who came to help me was to say a bit arrogant and cocky in my opinion. After looking at the car I ask to have the salesman I was supposed to meet call the following day, which he did. I told him what I was looking for, and never heard back. No wonder this dealship gets such bad reviews. Felt like I was suppose to sell myself the car instead of the dealership trying to sell me the car.
Sep 28, 2016
Response from current dealership:
Steve: We are so sorry that we made you feel this way, thank you so much for the feedback as it will only help us to improve and be the best dealer around; that way no one else will be made to feel the way you did.
Jun 24, 2016
They responded right away.
Sep 28, 2016
Response from current dealership:
Jason: Thank you so much for the five stars!
Jun 6, 2016
Sales rep was going to talk to his manager regarding my offer,
he never called me back. You have a buyer, he didn't even try to
sell me something else that would gave possible suited my
needs
Sep 28, 2016
Response from current dealership:
Marilyn: We apologize for the lack of follow up and we all hope you were able to find the car of your dreams, even if it wasn’t with us. Thank you for your helpful feedback.
Apr 25, 2016
Very knowledgeable and helpful. Just did not have what I was looking for.
Sep 28, 2016
Response from current dealership:
John: We are so sorry we did not have what you were looking for, we hope you found it, even if it wasn’t with us. We look forward to earning a five star review from you in the future based on our customer service and treatment.
Apr 24, 2016
They asked for a time I could come in - at 8:00 A.M. I gave them the time which was at 1:00 P.M.
They called me when I was on the way and said it just sold.
They did say the would have another one the next day.
A sales person called me at 1:30 and asked if I was coming to look at the car I inquired about.
I went in and they did not have one.
They called several times the next 2 days saying they had a 2013 model in - I told them I was not interested in a 2013 especially sense they wanted 1,000 more than the 2014. I told them I was looking at a 2015 with less miles for the same price and it had more options.
They wanted to know what dealer I was going to.
They called and emailed me again.
I will never visit this dealer again
Sep 28, 2016
Response from current dealership:
Shane: We apologize we did not have the vehicle you were looking for and we apologize for trying to earn your business so eagerly. Thank you for your feedback, we hope you found what you were looking for, even if it was not with us.
Apr 5, 2016
Very prompt correspondence.
Sep 28, 2016
Response from current dealership:
Donna: Thank you for the five star review!
They made it very easy to complete the purchase. They were not overly
pushy and they worked to match the number that I had placed on the table.
Sep 28, 2016
Response from current dealership:
Colin: thank you for sharing your experience, we are so happy everything worked out. We look forward to earning a five star review from you next time.
Feb 7, 2016
Quick to respond. Pricey
Sep 28, 2016
Response from current dealership:
Sherrie: We are so sorry you did not like the prices of our inventory and that we were not able to assist you in purchasing a vehicle. We are super competitive with all dealers in Texas and try our best to be the lowest in the Metroplex. We hope you found something with a price you did like, even if it was not with us.
Feb 4, 2016
They responded very quickly.
Even though price was rated
high, not willing to negotiate.
They had about 4-5 hours notice
that we were coming and the
vehicle we were looking at had
little things they could have fixed.
For example, the jack was just
rolling around lose in the bed of
the truck. But, they were very
responsive. To email back quickly
with any questions etc and the
dealership was very nice and
clean.
Sep 28, 2016
Response from current dealership:
Kristi: We are so happy we were able to earn your business and that you left completely satisfied. Thank you for the five stars, we all appreciate it.
Jan 19, 2016
Sales person was too pushy lived in
Austin Andre he wanted me to go out
there the next day
Sep 28, 2016
Response from current dealership:
Jesus: We are so sorry that we wanted to assist you in purchasing a vehicle, we hope you were able to find someone less eager to help you.
Jan 14, 2016
Never emailed me back with answers to my questions. Just kept sending spam emails
Sep 28, 2016
Response from current dealership:
Greg: Goodness, it sounds like we had a technical issue back then, we are confident that has been fixed. Thank you for the feedback though.
Jan 7, 2016
Terrible experience I literally had
to contact the dealer several
times after being promised
several call back. The salesman
was more concern about where
my other options were then
helping me with the car they had.
Ultimately it ended with a 500.00
difference that neither him nor I
was willing to budge on STAY
AWAY from this dealership
Sep 28, 2016
Response from current dealership:
John: We are so sorry we made you feel this way, thank you for the feedback as it is extremely helpful for us since we strive to be the best dealer in Texas.
Jan 23, 2014
great!
Jan 12, 2014
Drove to the dealership to
purchase truck when I arrived
come to find out they had sold
the truck and did not notify me
wasted my time
Couldn't answer questions on phone, so I drove out to look at the car. Salesman went into "sales" mode before I ever had a chance to look at the car. When I insisted on seeing the car before talking further, he disappeared for 10 minutes to "get the key". Actually, he may have been gone more then 10 minutes, because I wasn't there when he returned.
Nov 27, 2013
I only talked on phone but the salesman was helpful. I did not buy.
Sep 3, 2013
Very helpful salesperson. Bought the car. Happy! Happy! Happy!
Aug 1, 2013
Pushy, Arrogant sometimes uninteligable sales people. Told me "They wouldn't miss my business because the car was priced to sell". Guess what, they did!! The car sat for several more weeks!!
Apr 29, 2013
left 2011 on internet after it was sold
Apr 15, 2013
horrible service. I only went to look and then they let me borrow the
car and upon return they tried to force me to buy the car I really
didnt want. buyer beware they start out nice but finish pushy.
Apr 6, 2013
Good experience. Friendly sales staff
Mar 29, 2013
The representative who called me wasn't happy when I told him the price on their website was higher than what I'd seen on CarGurus. The car had already been sold, too.
Mar 15, 2013
Asked for best price and what they quoted me was more that they
put it on there web site.
Jan 20, 2013
Good communication
Aug 10, 2012
excellent customer service
Jun 22, 2012
He acted like a big baby when I said let Me think about the deal. He took
off and never came back to speak with me. Compared me to every
customer.
Jun 14, 2012
Horrible experience!!!!! I did find a car i liked but was lied to from the beginning! Salesman was very pushy and said anything I wanted to hear just to make the sale. My car needed a few things fixed on it and that took a whole week and not once did anyone ever call me or call me back when I've called and left messages. They are very unprofessional and dont seem to care much about the customer. I spent 24K on my new car and shouldnt have to go through this or be treated like this. When trying to talk to a manager about my issues and problems, all he did was argue with me and he did not even try to listen. Horrible place, go and do business at another ford company because they SUCK!!!!!! I wasted 2 full days doing the things they were suppose to do and promised me!