Generation Kia

I expressed interest in the car, but live two hours away and wanted to know if they could deliver the car. I communicated with at least three reps and one online chat person to try to find out if I could complete the transaction online and have the car delivered. No one got back to me to answer that question for a couple of days. Finally, when I was told I could have the car delivered, I was told the car was sold.

Contacted me several times, very helpful and knowledgeable about the vehicle I'm interested in.

Excellent followup and just the right amount of sales pressure. Of the car was still available they would have had a sale!

Had a high response rate

I was pre-approved but for some reason they thought I should rot for 3 hours waiting for F&I .. Lou the salesman NEVER gave Me a out the door number said he wasn’t a numbers guy but gave me numbers for my truck for the trade in *red flag then Lou saw my Puerto Rico flag and had the balls to tell me I don’t look Puerto Rican ?!? And told another salesman “Hey you’re Dominican & this client is Puerto Rican your people don’t get along” CLASSLESS ACT of a human being. YES THEY HAVE GREAT REVIEWS on CARFAX .. I swent to go get lunch and NEVER returned and LOU & Generation KIA lost 40k plus sale.. and it took me 1hr & half to get to the dealership ..

Spoke to manager on the phone, forced me to give $1000 deposit or would not hold it till next day. Drove from CT took almost 3 hrs. Set appt with Ramon but he was not there. Gave me brand new salesman. Took my certified check, ran my credit got me financing, switched insurance. Stressed over the phone needed the car same day as I was in rental and was assured wouldn’t be a problem. All finished and about to leave, they said they didn’t have the title and couldn’t put dealer plates on as they weren’t insured in CT. After running my credit and going through everything they said pick another car or cancel the deal. Finance manager was the NASTIEST PERSON IVER EVER MET. Telling me the credit check was “no big deal” trying to make me feel like it was my fault they didn't have the title. Ramon finally came in around 1230. He couldn’t care less. I sat there for hrs had my credit affected all for nothing. Drove home with nothing. If I could give negative stars I would. HORRIBLE STAY AWAY.

Salesman Michael was professional and courteous. I was treated with respect. Test drove the car. I haven't made a decision as yet.

Gr8 Experience

Mike was a excellent salesman! Highly recommended for future sales.

Very friendly and helpful!

The salesperson absolutely SUCKS. I made an offer. Her response, TWICE “It’s the lowest price within 200 miles”. 🤦🏻‍♀️ I am in VT, the car is on Long Island. I explained TWICE that I need it delivered, plus taxes, registration, snow tires, roof rack...etc. She is a crappy salesperson. I called the dealership yesterday to get the Sales Managers name. I sent him a direct email 3 hours ago. No response😡

Had appointment to see this car. Drove there from a different county to find out not only was the salesperson busy but the car wasn’t even there. Was given some bs reason to where it was and was told to come back another day. Sale lost!

called and texted. Answered my questions very helpful

Although the product itself is an outstanding vehicle I have to say my overall experience was terrible, they claimed the car had leather seats with cooling, navigation and moon roof basically all the options an ex would have had, none of which was true. They took a $500 deposit before explaining that the price advertised was not really the low price advertised on Car Gurus, plus I was practically railroaded into accepting their financing and warranty plan. Henry the salesman who sold me the car touted the fact that the vehicle had remote starting that I later discovered didn't work and when I went back to the dealership I was told it was an aftermarket product and there was nothing they could do about it. What made decide I would never go back there despite the free oil changes, inspections and car washes was the way I was ignored after I purchased the car. Their "tail lights out the door" attitude left a bad taste in my mouth and I would never recommend this dealership to anyone.

They called me right away.

Followed up with a txt and phone carl. Thanks Carl

Carl was quick to respond and was honest with me. I reside over 80 miles from the dealer and asked that he not waste my time driving out there to be disappointed. He walked around the used car I was interested in and took both videos and still pictures of the entire car and texted them to me. I thought he was professional, honest about the vehicle and very appreciative as to extending himself to me. I will say that the distance was too great for me to travel and though it was a good deal, I just didn't have the time to spare to travel. Thank you Carl for your professionalism and honesty.

The dealer was responsive and helpful.

The dealer responded to my e-mail, but still waiting for pictures to be posted. Dealer did send me a few e-mails and i requested pictures, which were not on the dealer site.

Hi.they told me the car was there end even Schedule me an appointment for one o'clock and the car was never there

When I was going to purchase my vehicle the car was not even ready. Still sitting in the same spot not washed or fueled up.

Responded qickly.

Fast response and very professional

Quick response.

I've been sending emails with no response....

The salesperson on the phone was unable to provide specific details regarding the terms of an additional VIP warranty which cost an additional $1900. Also there was the $500 transportation fee. I guess shopping from home is no different than going to the dealer after all. At least you don’t have to drive over there to get aggravated and walk out.

Excellent

Ray, the sales agent who helped me, was informative and polite. The test drive went well but I ultimately did not purchase the vehicle due to its high mileage. The service was great. Thank you Generation Kia.

Dealership was very busy. We called ahead to test drive a used car. Within 10 min we were on the road. Car was nice, salesperson (Mike) very nice. No decision yet on vehicle.

Helpful but I decided against a coupe.

Very responsive and friendly

The dealer responded promptly but I chose not to pursue the car.

Follow up was confusing from 3 different people. I ended up buying a vehicle because 1 of them was good at calling me back and they gave me a fair amount for my trade in.

It was very hard to get in touch with the person I was dealing with. Every time I called I was on hold for over 10 minutes each time and that was about three times. I finally gave up and started from scratch with another salesman. I’m glad I didn’t end up buying a vehicle from this dealership.

Horrible experiance. Contracted me right away set up an appintment, I get there and the car wasnt even there. I stood around and they Wasted my time for an hour that day. And then when they finally got the car they set up another appointment and tell me a couple hours b4 hand that they cant find the car again. Wasted my time and cost me money since I took off from work for this. Dont even bother with these people

Someone put a deposit on the car the night before my scheduled appointment. I wasn’t informed beforehand and when I arrived the salesman said I could place I deposit in case the deal fell off. I declined

Professional dealership. Joe R. was a true gentleman. Very easy to deal with, overall very little pressure to buy. Complete process went smoothly.

Great dealership to work with! Though I did not purchase they communicated with me in a friendly and timely manner.

Super helpful, friendly and knowledgeable. I traveled from a different state and they made this transaction super easy. Will definitely buy from them again.

Worst experience ever, I drove around 2 hrs to get over there to see a car just to see and talk about the car they charge me $500 they say they were gonna give it back if we didn’t make no business and we didn’t and know i have to be calling like everyday begging for my money to be refunded. Do not recommend this dealership na even to my worst enemy

Very suspect in filling out sales paperwork. Salesperson was personable, but very laid back. Left dealership to think about vehicle overnight, called back next day to leave a deposit to hold the vehicle. Salesperson was supposed to update paperwork for bank, bottom line bank rejected loan due to paperwork not being filled out correctly. Cost of vehicle, included fees for not using their financing services and other misc fees, no distinction between taxes and registrations. Had to call multiple times to discuss the sale, no return calls.

Great personal, they actually work with you

Contacted me by email.

Jay was very helpful polite and wanted to fit us with the right vehicle

BE WARNED: The Sales team will be nice to you when you're buying, but the moment you have an issue, good luck. I just waited on hold for 2.5 hours trying to reach the manager, Joe. I bought a pre-owned car from Generation Kia and just yesterday - two weeks to the day after buying my car - my ABS and Brake lights came on while I was driving. I immediately sent a text to Joe and to Evan, the salesman who sold me the car. No response. Within minutes, my Check Engine light came on and the car started making this loud, dragging sound and then eventually, stopped driving. I was in the middle of a two lane road, but managed to safely pull over to the side. I sent another text showing them the lit up dash. No response. I then called the dealership and never go through to the manager because he was too busy. It's been 24 hours and he hasn't replied. Car has been towed to the dealership but I'm left taking a $300 Uber ride home - 100 miles from here. DO NOT BUY FROM THEM!

Great prices and great guys!! Big Lou and the staff are fabulous! My go to dealer from now on

Was disappointed with this experience. Sales person great, but the dealer was willing to sell an expensive used car with something wrong with it and refused to either fix it or lower the price. Bad way to do business. They did refund the $500 dollar deposit.

quick to respond unfortunately i was in the early stages of research and ended up looking for more in a car

Great experience very professional and great salesman JC honest and worked hard to get us approved

Good quality car. All sales rep are nice and not pushy. Price stays as what it is listed at. The car I purchased was missing a license plate bracket and they replaced it at no cost. Pictures are accurate and cars are clean.

Very prompt helpful yet not pushy.

Answered my email and questions right away

Good fast communication

**Please read.... BEWARE of this dealership, especially if you are coming from out of state. Now, i work for a large company and of all places, the complaint department, so I very rarely will complain but this experience was so bad I don’t want to see anyone else have to go through. I spoke to two sales reps and emailed two sales reps ( email proof available) I told both sale reps that I was coming 140 miles away and wanted to be sure there was no damage on the vehicle. BOTH SALES AGENTS (Scott) who said “ I took that car in on a trade, she took great care with no issues, no dents, scratches” . Ok great, took the day off to go get my new car (2015) . The moment I look at the car, I nearly died. I’m not sure how Kia can call this car a CPO. Not 1 or2 or even 3 but 4 wheels completely destroyed and I’m not exaggerating! A large gouge at the bottom trim of the car and a big scratch by the wheel. He said, well it’s priced with the damage!! What????? That’s fine, price it for the damage but when I asked not once but 3 times, I expect a Kia dealership to be honest! Shame on you!!! I have never had such a terrible experience as this. Your tactics are unacceptable. Kia corporate office will be hearing from me and my experience.

Very helpful and super nice.

They responded but truck wasn’t what I wanted

They followed up promptly but did not answer all of my questions even after several days of dialog.

They were quick and very helpful.

I went to this dealer and my overall experience was pretty good, Juan Carlos ( salesman) was very nice with me, I had a good deal and I bough a car, they have a $600 fee( destination fee) for all cars so be aware and if you want try to negotiate this fee , in my case no other hidden fees.

It seemed I just got e-mails sent to me that were not from a human. No one answered the simple question is the vehicle available. I still don't know. They should respond to questions.

I had a very pleasant experience with Generation Kia. Mark was my salesman. He showed me the vehicle which I wanted. After getting in the car I first saw the maintenance sign on the dashboard. He told me that since the car I wanted was a trade in, they did not thoroughly test the car. Nevertheless, he assured that all problems with be corrected being selling the car. The price was justified. Note, they will try to charge you six hundred dollars for delivery (even though the car was a trade-in) and five hundred dollars extra if you pay everything up front. Be smart with your negotiation. If you have the information about the vehicle ahead of time, you can avoid paying ridiculous fees. One thing I have to point out is that they offered me a great price for my civic trade-in. I recommend this place.

My experience definitely wasn't pleasant. I was treated very poorly because of the obvious. I think u can figure that out. Waited an hour before someone came to ask me for help. While about ten people passed and didn't asked me if I need help. Stay away for the obvious reason.

There were very helpful but am still looking

Went to the dealership, test drove a vehicle and asked for their best price. They returned with a price $800 MORE than the advertised price. Apparently, a "Destination Fee" is not included in the advertised price. On the plus side, they did ask if I wanted me to make an offer based upon the now-inflated price, which was thoughtful...

They contacted me promptly but unfortunately the car was sold...

Exelen

I am a long time customer of this dealer and currently lease a vehicle from them. Honestly, this didn't start off well with an inexperienced salesperson but after the manager assigned me senior sales person we were able to make a deal.

Awesome! But the car was sold

this dealership customer service is awesome. Brenda lapente and Stephen are super, totally honest about their vehicles and very understanding, which u dont run into dealerships like that these days.

The dealer did contact me in a timely manner however the vehicle I was interested in had been sold.

Very happy .

Dealership was proactive and open to help me...even though I did not purchase from them.

Very honest people...great service..I would recommend to everyone

Quick response, will be contacting them when I return to the area

The receptionists do everything to help. I did not get the chance to speak to a salesman to negotiate a price, but they did call me back twice after when one was available. Thank you.

It was great

Purchased another Prius from an easy to work with staff. Can't wait to pick it up! So don't believe all of the negative reviews previously written. Just do your research and know what you want.

They were great. I would recommend them to friends and family. What they posted is what they have. No tricks straight up. And they actually help me cause I have bad credit. Thanks JC

Very nice Everything is perfect love how they attedant the people great work

Great

Excellent dealer though listing was a typo

great

I had rated my overall experience with Generation Kia in an earlier review as Good ,but had commented about the add on fees and destination cost that was passed on that was not part of the sticker selling price or said car....With in two days I got a call from the sales person to whom I had no issue , But the sales manager didn't like the criticism as to "FEES or the Destination cost ,when I asked him as to the charge $75.00 for a title for the state of New York , even though the would not registered in New York ,I was told that he would get the $75.00 refund if I change my review ...... Funny after reading all the other reviews of Poor to Terrible reviews ,I was Kind with my review and I know the check is in the mail NOT.........

Bought a used truck from these guys after finding them on the Internet. Got loan approvals etc. and everything was in order on my end. I then traveled 4 hours to pick up the truck only to find out nothing was ready, truck not clean (outside), no loan paperwork ready, no tag/transfer papers ready. After sitting around the dealership waiting for almost 5 hours while they got there act together, finally on the road for a 5 hours drive home in rush hours traffic. But they were at least professional enough to fill my tank HALF FULL for my journey home. The only reason they got one star was because the finance mgr. was actually very good.

Great dealership! They know what they are doing and know how to sell cars and trucks.

If you like to spend 3+ hours haggling over prices and potential payments, then enter at your own risk. Kind of like playing the shell game!

They called and said the truck was gone. Called back a day later and said it was still for sale.

Very unprofessional, two different occasions I spoke to two different salesmen from this dealer and they were very unprofessional in how they dealt with my questions and concerns on the vehicle I was interested in.

it lok new

First we saw a post about somebody coming to this dealer and finding that the cars he came for "just" had been sold. So coming from an hour away with wife and baby for a specific car at a specific price the last thing we wanted was to have this happen to us. So we called ahead of time that morning. That car had been listed for 147 days on cargurus and arriving around opening hour, we found out that the car had "just" been sold. The only second car equivalent to it for that dealer and listed on cargurus had "just" been sold as well. I let one salesman know that he is obviously taking me for a foul and then learn that the car was in fact sold the previous week... Who knows. Dishonest, totally oblivious to the aggravation. No listing on hand, no price list, no regret. I caught the manager saying to my face: "the operator's job is to get you here"... lies and disgraceful, unprofessional: a cliche of a bad dealer... We tried, we thought we covered our basis, we failed and got no apologies...

the dealer is OK but the deal on the 2011 nissan frontier no good

We did not visit them. They did however, keep in contact and worked hard to get our business. Right car just didn't come up.

Dealer did respond with sarcasm not once but twice. She assumed I couldn't read that the dealership was in NY and then told me in the next correspondence that it was already sold. What a waste of time and with attitude.

Dealer did contact me, I never visited this dealer.

Found car listed for $11,998. Person who I scheduled test drive with over the phone (Kat) told me price was 11,998 minus $250 if I made an appointment instead of just coming in, so I did. Saleswoman was great, then asked about how pricing works & told her I found it online and the price listed. Never mentioned what Kat said, so she went over to sales manager who told her price was $12,4xx with an additional down payment of $4500. This was not mentioned on their website or cargurus, and I was already told differently, so I asked how much it would be if I paid cash, and was told $15,000. I would give 1 star, but saleswoman was great. She just got stuck in the middle of some very bad sales tactics used by the dealership.