Gene Messer Toyota

Great

real help full but I just could not go to Lubbock, Tx. in time.

Made a call, gave me reasonable trade in allowance. Good rate for delivery and trade transport across multiple states. Easy experience, especially from one who's had horrid experiences in the past with local dealers

Awesome, bought the truck. Great salesman Joe

Although I haven’t bought a car from this place yet, these folks really seem interested in getting me into a nice vehicle

I had a great experience with this dealership. My contact was full of car information and experience. He was *never* pushy, gave his honesty in the things I was looking for: the price, mileage, engine. We done most of our communication via Text which was great bc He would send pics and I could say yes or no before we even got into anything. Definitely a 5 star from our family! We haven’t purchased from here or at all yet and I still will recommend them to anyone.

They have great customer service but not a lot of cars

I contacted them about a 2004 Toyota Camry. The price listed was $6000. Then they told me they had to replace the tires and finish the inspection. After the inspection, they told me they were not going to cover dealers fees and were going to sell the car for $900 more than listed. I tried to negotiate and they asked me to sign a document that had the total cost of the vehicle at just under $9000. The carfax showed the services they performed were performed less than 10000 miles before they said they were performed, and the Gene Messer updated carfax did not list the repairs they supposedly did. Would not recommend.

Very smooth purchase, never felt pressured! Truck hadn’t gone through the shop yet to make certain safety inspection was good and truck was ready and safe to drive! Lent me a loaner truck for 2 days til mine was ready! I’ve never had a dealership deliver such high standards! Not my first truck I’ve bought from them! 5 star customer service!

Horrible customer service! They didn’t wanna sell me a car in the first place and they made that evident. I came from Clovis NM to this dealership for a specific car but apparently it was sold even though it was still on the lot. They only showed me 3 cars and I only got to test drive 1, the other 2 needed to be serviced. He told me that if I could come up with more of a downpayment, (which I did) he would work with me. I told the guy that I liked the car that I got to test drive and he worked up a deal for me. When I declined the offer, he told me to “have a nice day” in a rude tone. He didn’t offer me another car, he didn’t negotiate with me, he just dismissed me. It was rude and unprofessional, maybe it’s because I am a woman and I was alone when I came? Idk but that’s not how you treat people, the men I dealt with were Joshua and John

thank you for contacting me

They were nice and helpful.

Excellent follow up!

I don’t understand why it’s so hard to just be honest and conduct business in a professional manner with a little integrity and common courtesy instead of wasting people’s time and. In complete honesty the last few years have been vey difficult times and life changes have not been kind to my credit scores. I am basically starting life over again from the bottom with zero. I desperately need a safe and dependable vehicle so I submitted an offer to trade my Yukon 97 for a vehicle I found on Cargurus in which they gave a $ amount in trade and supposedly I was pre approved for financing with Westlake Financial. Next was submit the offer to dealership. I was contacted by Ashley and he sent an email asking me to submit all my personal information again that they already had and he would get everything together and call when ready. And then just like “poof!” I was ghosted. Haven’t heard back from anyone else since then.Tried calling, texting, emails and voicemails!!! I’m done with this.

Brandon Rowland was very courteous and knowledgeable. The whole team overall was very good.

Fantastic customer service overall. Great atmosphere. If you’re not having a great experience with the salesman who contacts you, request a different one. Could make all the difference.

Gets a 4 star called me back as he said he would good communication only grip is look to see if you have the info before you call

Great dealership. Quick in and out with sales man Bradon and finance department DJ

The contact was a few days after I had made the inquiry, and I had already made another deal!!

responded quickly

Very helpful

They were good at getting in contact with me, very nice and very helpful

Bought my car love it!

Salesmen circle like sharks and then backstab each other. The second time we went, we told a guy the name of someone who had helped us a few days before and he ignored us and started showing us cars. I wouldn’t trust them to be honest.

Car was already sold they said it was available. They had me come up there anyway and tried so sale me something else.

Received confirmation of my message and was greeted promptly and given information and numbers to contact them further

Great

Very satisfied, response to my email was quick. Thank you!

Friendly and very helpful.

Called to tell us that they wouldn’t sell this vehicle on their lot. There was too much wrong with it

Straight forward and honest with me, helped me a lot

They responded quickly

Quick response great people.

Prompt response. Very patient.

loved the salesman but the finance dept. only wanted to use their bank whom I did not want to do business with

Spoke to manager to make a deal, all they offered was the common 500$ off the listing. Typical dealer,

Purchased from them very professional and easy to deal with

Nice man

Internet salesman was very nice but at the time car wasn't ready to be looked at being a fresh trade & I didn't have time to go back that day after car was ready to be shown. I'm continuing looking for something newer with less miles & research cars I find interesting as long as I can get approved for financing.

Very helpful and ended with the purchase of this vehicle. !!

The sale man was a GREAT i would give him a 10 he couldn't have done a better job.

They responded quick but car sold

Was a GREAT help in finding me a Toyota 4 Runner that I may have to purchase.

My credit report is irretrievably frozen. So I was unable to buy the car. But the dealership was great, though disappointed.

I received a follow up email with the same info that cargurus provided and the saleperson's contact information. No other details, and I was specifically interested in Rav4 Hybrids and the Camry Hybrids, but all the Rav4 info was included. Then, a different salesman, Victor contacted me with price quotes on several vehicles that I was interested in. He sent me the listings which had all the standard and optional features that were included in each vehicle. Awesome! I wound up looking at a dealership closer to home, but found that Victor was professional!

Overall just a fantastic car buying experience. Great staff and service. Definitely would recommend.

Not to pushy & response time was great!

Tacoma was for sale but when we went in manager said it has just sold. A few days later a sales person called and asked if we were still interested in the Tacoma. We said that we thought it had sold. He came back and said that it had sold. What is going on here??? Did the manager buy it or hold it for a friend??

Very attentive and helpful

It was a pleasant experience. I purchased the car.

Awesome response but time was not right

Was helpful and courteous

Fast, easy, and very helpful!

Actually bought a 2019 Toyota Sport from Andrew in Lubbock TX. Exceptional experience from the sale with Andrew to Financing with DJ. A few minor things with the truck but Andrew has assured me they would take care of them.

Dealership was very helpful the finance gentleman and the salesman

They did respond quickly. However it was a generic, yes we have the vehicle. The cargurus site did not list a sales price on the truck and were hoping for more info than yes, we have the truck.

Easy

I had a great experience at Gene Messer Toyota. My inquiry was responded to quickly. I live 125 miles away from the dealership which mandated that most of my dealings were done over the phone. My calls/texts were answered in a timely manner. All my questions were answered quickly. The salesman made sure all was right with the vehicle before he would say it was ready for me to drive up and see it. Then the knowledge of the vehicle and the helpfulness through the whole process at the dealership was extemptilary. I love my new vehicle and would recommend Gene Messer Toyota and Tucker Leeeson 100%.

Josiah was very friendly.

Gene Messer Toyota was very easy to deal with. I had my car delivered to me- free of charge- with 48 hours after our initial contact! I received a very generous offee for my trade in. Financing was seamless. I highly recommend this dealership.

Very helpful but car was already sold wanted something i could pay off quick so i pass

Great service department, and Lionel make sure that everything was done and I was pleased with the work.

The salesman responded quickly and was so much help. I was able to drive into to town and pick up my new car without any surprises.

So poor experience!! For a couple day I was in touch with a sales guy After giving all my infos The salesman told me tomorow I call you to close the deal and no call so I called him and he told me “sold” to someone else !!! my wife booked the flight ticket to get the car the coming week end, worst experience ever to avoid!!!!!!

I had a wonderful experience at Gene Messer Toyota, I would highly recommend them for your car purchase needs. They were speedy in answering my request for information. I would especially recommend working with Don Smith. He was a very personable guy and made sure my satisfaction came first. The finance manager Valery was also a big help and made the process as smooth as possible.

I live in Odessa TX. After awhile of being denied from dealerships I almost gave up. But than I found Gene Messer Toyota! They were able to put me in a truck and work with my down payment. Thank you D. Smith... I highly recommend this place to everyone.

They were very responsive. They did a great job.

Responded quickly,unfortunately car was already sold

top notch.. bang up.. sales people the best car experience i have had out side of the back seat---lol looking forward to more transactions with them

Fast reply, I was contacted immediately, sales lady was very nice and actually accepted my offer. Did not make the deal, due to daughter wanting a different color car. Would recommend.

Great responds

Awesome fast response

Was very friendly and helpful.

Great deal but vehicle was sold before they contacted me?

My little guy clicked on this car by accident, I didn't notice till they contacted me which was very quick, Baleigh at the dealership was super nice and friendly but this wasn't the car I was looking for. Had it been I would've definately purchased you can tell they want your business. Lots of others take days to respond

had sold the car I had ask about to begin with and after that said they would look for more cars but I never heard from them again

Great

I had a great experience dealing with Toyota Gene Messer.

The car was sold weeks ago. Web site had not been updated. Baiting to try to get a new customer. Disappointing!!

Drove 100 miles to see this vehicle and it was exactly what I was looking for. Needless to say it came home with me. Great experience with Gene Messer dealership in Lubbock, TX. Highlander was in tip top showing condition and staff was honest, friendly, and helpful. Thanks to everyone involved!

Salesman was very helpful. Answered all my questions

Easy deal and friendly staff

Car I called about was sold. They said they would check their other stores to see if they have any thing I would be interested in, and call me back. Did not receive that call?.....?..??

Yes he was very polite and very helpful and still is he still send me a truck that I might be interested in so yes it was very helpful and is

Received info on truck and offered assistance if we desired to purchase. Talked to salesperson twice and she was most helpful. And made sure that another person would follow up with me as she was to take vacation. That person did offer assistance as well.

Very helpful

Got a good car for a fair price.

The in-person service was way better than internet service! Dealer didn't reply for 18+ hours for the Gutu contact; we actually drove 30 miles to the dealership and talked with a salesman and left before we got a return call on the CarGuru contact request. However, they then gave us incorrect information that the vehicle was still available -- the in- person salesman said it was sold.

Sales was experienced in there field.was a pleasure working with them. I give them a 4.5 star rating.

Replied quickly, gave me a great value on my trade, no back and forth haggling on price. Drove 5 hours because of the great service and quality. Thank you Charlie, Jermaine, and Ariel!!!!

Good follow up

Attempted to ask ONE question to see if vehicle was even a possible option. Turned into a sales job with repeat emails without ever answering my question. Frustrating.

Very good

Very quick response, easy to work with.

Very eager to talk to me. Haven't found what I want yet.

Great experience

The time was OK no high pressure sales talk, My wife decided to purchase a new Equinox that had all the features she wanted.

Quick, almost instant, response by phone. Thanks!

They handled business

Kyle and David took great care of us!

Service was great! Only wish I had gotten that car.

Service was great and very accommodating would highly recommend!

They sold me a 4 runner with very little hassle.

Too expensive.

Very friendly and stayed on top of things for me!

Seemed professional but we did not purchase there.

They responded very quickly. The vehicle is too expensive.