Garavel Subaru

Good communication and follow up. I did not end up buying from this dealer, but I would certainly visit them again.

Awesome dealer experience. I was met by Dave Novik. He was very knowledgeable and patient. He answered all my questions and made my first time Subaru buying experience great! Definitely recommend them. Driving from Brooklyn, NY to them was worth it

Excellent experience. The dealership was honest, priced fairly, and didn’t try to upsell me. Chris was great to work with and offered me a truly hassle free purchase. I highly recommend Chris and Garavel Subaru. This is the way car buying should be!

Salesman, Byeong, contacted me right away and was very helpful. Odds are I will end up purchasing my new vehicle at that dealership.

Rudy the salesman was horrible the entire experience was horrible he didn’t know anything about the truck . Constantly lied was only worried about my 5000 dollar down payment just kept asking for my check

My experience is great. The person is absolutely on top of everything. Wonderful salesman.

Very helpful

They Contacted me instantly about the car and was able to set up a test drive the same day. They did a great job and helped me throughout the whole process. I ended purchasing the car the same day.

Very professional without any pressure, answered any and all questions.Excellent and knowledgeable staff.

My salesman was awesome! He was able to answer all my questions. He was straight forward and honest. I placed a deposit on a 21 STI that is in transit. The price was MSRP which is unheard off these days due to mark ups. I will definitely be a returning customer for service and hopefully one day a second car. I will share my experience with everyone I can.

The dealership was very helpful in answering my questions about the availability and price of the vehicle. I would highly recommend them to my friends and family

Garavel was a great car buying experience, we found the car we wanted and the staff there were always helpful and informative!

After I initially reached out to them, the transaction was very easy. Best experience I have had in buying a used car. The sales person immediately responded to all my emails and answered all my questions. Provided me with accurate intelligent information that I wanted and had the car ready for our test drive when we arrived. I will definitely reach out the sales person when it is time to get another car. The dealership staff was very friendly from the moment you pull in to the minute you leave. The facility is very clean and I felt safe being there during the Covid pandemic.

Was contacted several times but never made it to dealer. Thanks for trying.

Professional courteous staff would use them again

Called me but we found a car elsewhere

Excellent

Very professional, warm and friendly. Pleasure to do business with so far.

Great overall experience, we felt that they were making an extra effort to do the right things and keep us satisfied. We appreciate the patience and not pushy way doing business. Thank you!

Dealer communication was very good, minus a minor miscommunication that had the car locked inside the detailer's garage on the day I was scheduled to look at the car, but no harm, no foul. The car's condition fairly matched its true state; although I was a bit disappointed that only one of the two remote ignition fobs was available, but that was outside of their control. The staff was very professional and approachable and willing to make a mutually beneficial deal. The test drive was limited, but adequate enough to get a read on the vehicle. I purchased the vehicle in the end, at less than their reduced price, and with a great, for a used car, guarantee; therefore, I must say that I've come away with a generally good impression and would recommend a visit to their lot to anyone looking for a late- model used vehicle, so long as they have it available.

Good

Very good

Good

The folks at Garavel are terrific: efficient, friendly, and responsive. I contacted them via email on a Saturday night, and they called back Sunday morning. Sunday afternoon I drove away in a new car. Their service is unparalleled, and they're just really nice.

Communication was very good

Good follow up and follow through

Timely response

They where nice and helpful. Good place to shop

Certainly not my best experience - Arrived at time and location I was told to go to - waited for 15 minutes asked receptionist to see car - was told car was held at another lot. I asked where the lot was as I could look around a car unsupervised - was told it was a way away and I needed to wait and be escorted. I decided to leave and get a coffee - got about 50 yards and was called and told where other lot was - which was about 100 yards away, so close it was essentially the next building. Doh.... So 15 minutes of unbridled boredom, and time wasting just because someone wanted to be bureaucratic.

A great place to buy A car❗ Special thanks goes out to Darlene Miller. She was a wonderful sales woman. I would ask for her again if I've ever shopped to buy A car at this dealer. Wonderful experience❗❗

As we arrived we were greeted by a young lady as she was apparently walking out to her car and asked us if we needed any type of information or assistance. She was very helpful, accommodating as well as friendly. Answering all our questions, calling us back in a timely manner.We had a lot of laughs with her and a few of the other staffers in making the purchase of the vehicle we came to see even though it wasn’t ready for viewing, the wait was made pleasant. Driving it home. Thank you Evelyn Santiago for making this a very pleasing experience.

Ms. Aviles from the customer rep who contacted me was the most professional rep I ever dealt with. She contacted me both by email and by phone and was clear, precise and had excellent attention to detail and follow up. I spent 20 years in an auto tech high school in the S. Bx. so this was not my first rodeo or Subaru Forester, The car was over priced in my opinion by about 2K, it had 2 owners, one accident and had a lot of work done (2nd owner) by Midas (cheap after market parts and certainly not best mechanics). The prices in general seemed for used cars were high in this dealership probably reflecting the affluence of the community. Ms. Aviles was suburb!!! Best I've ever dealt with.

I would shop the team at Garavel Subaru's used lot again. They were responsive and really helpful. Didn't actually buy, but they made themselves worth shopping.

I received a prompt response and although I didn't get the original car the salesman was patient and I eventually bought another car from him.

Bought a crosstrek. They were wonderful

They were very helpful with helping me find the vehicle i am looking for

Very responsive to my inquiry. Ensured I was helped.

Gary the dealer was very helpful despite my ending up not buying from them

Good concern and attentive to customer needs. Seems to have quality autos at fair prices.

Great folks, great car, great price!

Great overall experience.

He was very polite and He took time to explain the deal and tried to schedule time to come in and driving the car.

I had originally contacted Garavel Subaru about a new BRZ. I'd driven one in the past, and had good memories of one. I hadn't seen the car in person yet, but they asked for a deposit to hold the car - fair enough. A sales contract was drawn up, but I signed nothing. This is important. I test drove another BRZ nearby and decided the car was not for me. I asked for my $500 deposit back politely, that I need to drive a few more cars before I made up my mind again. Salesman Dave immediately suggested a WRX - and I understand his position, he's in the business of selling cars, as is the dealership. But again I declined and asked for my deposit back. He ignored it a second time and suggested a Legacy, which is a far cry from the 2 door sports car I'd originally contacted him about. Again I asked for the deposit back. He has continued to ignore my emails and calls, even after I gave him sufficient opportunity to settle this privately. I have never signed a sales contract with them - it does not matter that the contract he drew up claims the deposit is not refundable for two reasons: said contract was not drawn up or signed when he charged me for a deposit. I've gotten deposits back with zero fuss from other dealerships in the past, so this is ridiculous. Never mind the shady $189 VIN etching (which is useless by the way, that's not going to make it easier to find your car if it gets stolen. The VIN is stamped plenty of other places) line snuck on the contract or the absolutely insulting $500 paperwork fee. I am a patient man, and I would have considered returning in the future if I decided to get a WRX. This has destroyed any chance that I or anyone I know will ever patronize Garavel Subaru, nor do I believe I'll ever own a Subaru of any kind of this is the kind of disgusting ethics Subaru of America allows. Last I checked, the customer should be able to expect some modicum of decency when they purchase anything, let some something as expensive as a new vehicle. Stay far away from Garavel Subaru.

Responded immediately & friendly on phone. Oddly did not have the model I wanted in their inventory so test drive would have had to be with a similar model.

Hands down the best car buying experience I've ever had.

We haad a good experience with Garavel Subaru

Visited dealer about this car. They showed me a Broken car that wouldn't idle. The other prob was no AC. Then they never got back to me the following day

Dealer rep responded to email promptly and provided all requested info.

Dealer responded promptly. I test drove a pre-owned vehicle and two hours later it was mine. Every detail was taken care of by my salesman and he followed up to make sure everything was satisfactory. Highly recommend.

A very satisfactory experience with all those with whom I had contact during my car purchasing process.

A sujccessful visit; pleasant sales staff; knowledgeable and heldful folks overall.

Car was sold but they left it on d site so people can call them not cool

Great experience

Very courteous and professional responded right away and kept me in touch about the car

Quick response and constant contact.

prompt response

Made an offer of 26k on a vehicle they were asking 27.5k for and was told I'd get a call back within 1/2 an hour. They never called back so I took my business elsewhere & bought a car over the weekend. Would never buy anything from them, so unprofessional!

Very pleasurable experience, helped me get the deal I was looking for, all very friendly and did their best to guide me through the process. Thank you! (Kevin, Mike, Trevor)