Service hours are not available at this time. Please check back later!
Frederick Auto House
About Us
-
Closed Today (Sun)
-
520 W South St
Frederick, MD 21701
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Feb 15, 2026
Luka was very helpful, without being pushy. We really appreciated his time and effort to help us.
Jul 18, 2025
Luca & team were great…I bought a used Pilot and so far no issues. They handled everything, inspection, tags, title, etc…I highly recommend taking a look at their inventory. Thanks guys, Craig W
Mar 4, 2025
Had the car ready on short notice, sales staff was helpful and informative. Low pressure and reasonable. Professional
Feb 20, 2025
nice
Show older dealer reviews 47
Mar 8, 2024
Answered all my questions. We discussed the car fax report. Acknowledged the car had been purchased at auction. Provided adequate time for pick-up. Price was fair
Aug 18, 2023
Fast response!!!!
Good communication, and gave me many details about the car. The prices though are very unfair and way too high. Dealerships are now taking advantage of the current inflation and asking ridiculous prices for used cars and stand by their ridiculous prices as if they were selling Michael Jordan's car or something.
May 9, 2021
Respectful and honest
Sep 30, 2020
everything was explained about the vehicle
Sep 13, 2019
The car was listed as in “good condition”. We did not even test drive
the car! It had been keyed on the passenger side from the hood
across both doors and into the back quarter panel. It would required
a paint job! I feel the salesman misrepresented the car. The
salesman did greet us and offer a test drive. He did respond quickly
to my email and telephone inquiry.
Jul 4, 2019
He was very nice and helpful. Told me what I wanted to know.
May 12, 2019
Contacted Frederick auto house about a Toyota camry, Matt contacted me almost immediately and we setup an appointment to drive the car. Matt was great I didn't feel like I was in a high pressure sales environment. Other dealerships could learn from this one.
Feb 10, 2019
Friendly communication
Aug 25, 2018
We bought a car from them and happy about it.
They were very friendly and professional.
Went to see the car. More cons then pros. Lied to us about the sunroof. Sunroof wouldn’t open properly, would only vent. Said it was programmed to do only that
Apr 5, 2018
Response from current dealership:
Dear William:
We are really surprised by your comment and also by your rating.We tried to reach out to you several times on the phone number you and ms. Karen gave us and left a voicemail but we have not heard back from you,thus we are writing the response. we truly appreciate you taking your time to come to us,what we disagree with is that you wrote we lied to you,that is one thing we do not do at "Frederick auto house".We explained what could be wrong with the sunroof and we were willing to either fix it or give you a discount. Unfortunately, the price you offered was too low f
More ...
We are really surprised by your comment and also by your rating.We tried to reach out to you several times on the phone number you and ms. Karen gave us and left a voicemail but we have not heard back from you,thus we are writing the response. we truly appreciate you taking your time to come to us,what we disagree with is that you wrote we lied to you,that is one thing we do not do at "Frederick auto house".We explained what could be wrong with the sunroof and we were willing to either fix it or give you a discount. Unfortunately, the price you offered was too low f
Mar 5, 2018
Nice people but lower quality cars
Aug 20, 2017
Very professional, options for the customer, good customer service
Car was in no shape to be listed for sale much
less taken out for a test drive. You put your
customers lives in danger knowing it had
issues with the steering wheel. I get down the
street and could barely turn the corner. Wasted
time and gas. Frustrated!
Aug 4, 2017
Response from current dealership:
I wanted to reach out regarding your experience with 2008 Suzuki XL-7. First of all , I would like to apologize and say how truly sorry we are at Frederick Auto House. I can say Matt, Vito and I highly care about our customers. Unfortunately , we cannot give you the time back that you feel like you wasted. We had power steering issue with this vehicle when we received it and then we replaced the power steering pump along with the rack and pinion with brand new parts which we have receipts to prove and it was done before you came in for a test drive .Then we test drove the vehicle had no issue
More ...
Jun 9, 2017
Responded fast and was very helpfyl
May 31, 2017
Great
May 7, 2017
Dealer responded by email and we went to look at the Honda, but chose a 2007 Pontiac Gran Prix from their inventory. Vito and Matt were very helpful and fair on the price. My daughter is very happy with her car so far.
May 2, 2017
They responded promptly when contacted via the internet.
Mar 14, 2017
They call me and wanted to help me out
Mar 9, 2017
I purchased this vehice 2 weeks ago. I had a
problem with the vehicle starting last week, and I
called Frederick Auto to tell them the problem.
They told me to bring the vehicle back and they
would take a look at it. So, I did just that last
Thursday and thank God it was just the battery.
They gave me a new battery at no charge and
besides I have a warranty on it anyhow..I love my
new vehicle and even though I had this vehicle
for only 2 weeks, so far so good...Thanks
Frederick Auto House!!!
Dec 31, 2016
While I didn't purchase a car at this time, Matt did an excellent job.
Nov 30, 2016
I got my beautiful Honda Civic there.They were really really nice!Best dealership ever!
Nov 12, 2016
Contacted me immediately
Nov 7, 2016
Nice workers without high pressure.
Oct 19, 2016
Dealer responded quickly and was easy to deal with.
Sep 23, 2016
Highly recommend Frederick Auto House. No high pressure sales. Very friendly and helpful. Great cars! Great deals!
Sep 20, 2016
Response was very quick. Would work with them again if I have the opportunity. The sale did not work out.
Sep 18, 2016
This is a no-frills dealership that keeps prices low by eliminating overhead
costs such as financing, garage service bays, etc. We lived too far to
make use of any service bay, and was attracted instead by a free three
(3) month power train warranty contract for service by any certified
mechanic. Other dealers only offer one (1) month.We also appreciated
the fact that the car was driven a significant distance by company
personnel prior to being sold, thereby assuring there were no obvious
defects. Finally, I was not shown BRANDS or MODEL Year of cars with
bad reputations on the internet. Other full service dealers pushed cars
that were a glut on their lot. These were trade-ins that complaints on the
internet cited the brands as having unresolved steering and total engine
failure histories and our buying a warranty would cost more that a failure
repair. So Vito, who needs no waste basket, and "the man" Kobe were
appreciated because they try to make sales that are only in the best
interest of a customer.
Aug 31, 2016
Fast response and very accomodating. I found a different vehicle so did not purchase this one however I would go back and recommend to others!