Frank Leta Honda

They replied quickly and didn’t pursue to hard but kept in contact about getting whatever I needed to find the truck I was looking for

Didn't purchase a vehicle from here yet but have been very helpful with any inquires

David was so helpful and the video was the deciding factor to set an appt to vei

Excellent!!

I love Frank Leta! They are great.

Great

Prompt & professional!

The dealership was responsive but I didn't like the fact that they advertised the price of the car at one price but when I went in to discuss the and informed them I had my own financing with Navy Federal Credit Union, they said the car was $500 more than advertised. The advertised price was if you were financing with that dealership. They could have at least posted that information in the ad. Also the car didn't drive well and the salesman was agreeable to have the car inspected and fix. He was to contact me back on last Friday so I could go back in to test drive. I haven't heard from the salesman. I ended up buying a car from a different dealership.

My experience at Frank Leta was excellent.

We've bought at least 6 used cars from Frank Leta dealers and are very happy. Steve Wallace helped us this time and he was especially helpful!

Devin Baner was very attentive to my needs and extremely helpful. I would gladly buy a car from her any day. She showed me a reasonably priced alternative car (SUV) that was also an attractive purchase. Thanks for the great experience and time you spent helping me and my wife.

Very professional

Very helpful and caring dealership.

Honda For Life Is Real! I want to start by thanking the sales team at Frank Leta Honda consisting of Cody Zane, Dustin Hoene, & Britty "Tito" Hodgson! My journey stretches' a ways back but picked up more in the last 3 yrs dealing with one after the other of status quo car salesmen & the harsh realities of life in between that I'd almost given up hope trying to cut through the b.s. & just took whatever unassuming deal & car I could find especially with todays high prices! With my spirit crushed & my hope for humanity at an all time low these 3 guys did something quite rare nowadays! What's that you ask? They were genuinely personable, gave outstanding service & IMO went above & beyond! It was an overall fun experience I'll certainly never forget & it all started with Cody! Listen to sum this up I've had many different cars in my time but never a Honda & from this experience I'll never want anything else but Honda again!

They where really nice and helpful and great people. I would recommend them. Still hoping to find a vehicle.

Great experience: knowledgeable salesman, pleasant and respectful, great follow up. Best experience I have had with a dealership. Bought the car!!

they were very accommodating with how I preferred to communicate. very quick to respond. felt like it was a little time (slow) consuming towards end when trying to finish up all paperwork and such. but over all great dealership. would recommend.

yes this dealer is amazing and there is one person who helped me the most and that was Steve Neely he helped we a lot he even showed me my dream car and more 10/10 advice going to this dealer they are the best

Helpful but not pushy.

Responded right away and had the vehicle ready we were interested in. Friendly, helpful, and low pressure.

Very quick response to my inquiry thaks

Some one beat us to it, but the service was great.

Very responsive

Helpful contact information.

Contacted me several times to answer any questions I may have had. Set up a test drive and eventually purchased the vehicle.Answered all my questions and were very friendly and helpful.

Really nice& helpful customer service.

Very prompt response and very polite. The car had been sold and to date is still listed on car gurus.

I have tried to only have Hondas or Toyotas sent to me that are in the $ 7,000 to $ 8,000 price range. And you keep sending me the more expensive ones.

automated reply only and generic can we text you messages on my phone please accept.. otherwise NO contact i had to call and go though different people to finally get a call back later to say crv was sold, but i see it still listed for sale and price doubled to 10 grand vs. the 5k was posted for on a 2001 crv

Excellent. Jessie is hard working. Throws her best to please.

Great sales man very helpful and very nice

Elyse DeLaney with Frank Leta responded quickly and answered all of my questions. She was gracious when I told her I had to cancel my appointment as found another Miata with less mileage.

They was very nice, they treated me and my wife like we were buying a new car!!! ❤️

They were very quick to call!

My experience was awesome. Spent alot of time at the dealership because I'm personally very stubborn and like the back and forth. But at the end of it all I'm very happy with my 2015 camaro. And I was also very happy with the customer service the dealership provided. Ryan was my salesman and he is very knowledgable about the product he was selling and very polite and patient. Would highly recomend.

They had repaired many of the know defects and disclosed theses repairs. Upstanding dealer.

Two persons from Dealership responded and quickly.

This vehicle was gone the night before but they had another one in my price range. I was just going to test drive a Ford Explorer to see that is what I would be interested in. Jessie was my salesperson. She was wonderful to work with. She listened to my needs and price range. She didn't try to pressure me into something I didn't want but still have me options to drive a couple different vehicles to see if I would be interested. It was such a wonderful experience with no high pressure. I ended up buying a vehicle and am honored to be part of the Frank Leta Honda Family even though I bought a pre-owned Ford. Totally recommend Frank Leta. When I came to close Jessie couldn't be there but called me every step of the way. Steve helped me that day and was also wonderful as well as Fred in finance. I usually hate looking for a car but they made the car buying experience so much easier.

The salesman who contacted me was direct, to the point, and eager to strike a deal. The price on the vehicle was excellent, unfortunately, I was not able to go through with the purchase. However, I would highly recommend this dealership to anyone who is in the market.

My first time to buy Honda and also my first time to buy online. Frank Leta Honda has made it as smooth and as possible for me. Thank you Tyler- my sale man. You are the best!

I called asking for one car when I was one hour drive. They told me the car was available but after 10 mins they called me back to tell me that car was already reverved in order to save my trip. They also said that they had similar cars, but was honest to call me in order to save my trip. Hopefully all dealers work like this. I hate dealers that make you to set an appointment and when you arrive the car is gone.

They were helpful

Really good follow up great price

The financing department is shady. I talked to the salesman on saturday, and he told me my exact payment before I talked to the financing dept. The finance dept. Told me my payment and my credit score, then I had to ask what rate the loan was at I was told the best rate I could get was 4.99%. I told them the deal was off my bank was offering 2.99% , the finance dept said that was fine I could finance through my bank but the price of the car would go up 500 dollars because I would lose the coupon from financing through frank leta. When I called back to cancel the deal they ( sales person and financing guy) they asked if I went through my bank I said no, their solution was to purchase the car and then refinance with my bank at a later date. I said no just refund my deposit on the car, then I got a call from finance guy saying he called wells fargo and negotiated 2.99. That's just not a good way to treat customers

Excellent

We had to follow up several times before we managed to secure an appointment to test drive the vehicle. Shortly after scheduling our appointment we were alerted by CarGurus that the vehicle was sold. While we completely understand cars are sold first come/first serve there was simply no way in the brief time between us getting the test drive scheduled and being notified of the sale that they buyers weren't already in the process of purchasing. This dealership was willing to waste my husband taking a half day off of work to go see a vehicle they knew wasn't available any longer.

They contacted me immediately to give me information regarding the vehicle I was interested in

Quick response. Caring and professional.

They are Good

Good

I brought my beautiful Toyota Camry at Frank Leta Honda. Brett, Mike and Madison Leta are the best there is. Mr. Johnson in finance answered all my questions are made it happen. Thank you guys! I am sooo HAPPY!

They were very nice and answered my questions, but the van sod before I was able to get up there

It was a bit rough The wait time was horrible in between negotiations and finalizing the deal

We were shopping for a used CRV for my 16 year old daughter and Will was extremely helpful and understanding of our needs. He was able to work with us for the perfect CRV for her and took his time to make sure everything was perfect. Michael in finance did a great job with our financing and was extremely knowledgeable on the entire paperwork process. Management checked on us and was extremely kind and understanding as well. Would definitely recommend this dealership for new or used purchase!

treated me, except the test drive was kept short.

Great

Very helpful. Very nice to wrk with. Looking forward to getting my car from them.

Very personal with their customers

Strong team. Bought this car. So far so good.

Not good. 2 sales people (Mark) calling all the time. Finally made appointment and went to dealer on 4/2 and the 2010 accord was sold. I was not happy because the should have called and let me know. I believe they were trying to do a bait and switch game. I will not recommend this dealer.

I was contacted and we discussed vehicle options. I didn’t make it out to the dealership due to distance.

I had a good experience with Tim Martin. He was very professional and went the extra mile.

Helpful.

Car was not available when I first went to see it due too a recall which they had done. I was told I would have first chance to view when it came back which they honnered. I did come back and bought the car. Down side over 2 hours to complete the deal.

We made an appt to see this vehicle, drove there with checkbook in hand and never even got a chance to see it. The salesman kept leaving us in the waiting room and after 25 minutes we just left. The experience was not pleasant or professional.

Salesman Rory was never available to speak with me, so I ended up talking to the receptionist. I to keep calling back to see if I could get a deal. Would not recommend

Great communications, quick responses.

I am NOT PLEASED with the way they treated me. At first they were great. At some point they stopped communicating with me and would not return my calls. They raise the price of the car while I was trying to make a deal. I would have purchased the corvette from them. I was very dissapointed and found them to be unprofessional. Not sure if they treat all their potential customers this way or if it was just me as I was calling from another state. Instead, I bought one from another dealer that is over 500 miles from where I live.

Sales people were informative and prompt to reply, I just ultimately decided on a different vehicle somewhere else but I would have been happy to give them my business

Were on top of things.

Very friendly and helpful. Tho i didnt purchase a car i was still very pleased with how things were done.

They were very nice and customer service I will say those whom all I spoke with we're extremely nice. The only thing I didn't feel was a positive was making sure customer satisfaction was at least attempted to be fulfilled. We did leave disappointed unfortunately but I will say if the opportunity comes to purchase the vehicle or another I would most definitely give them another chance.

Courteous response and provided the Carfax report I requested.

Awesome

Replied quickly, but didn't really contact me about the vehicle for two days. Exactly what we were looking for, but disappointed because the day they contacted us someone else was buying it.

Quick response and informative

Excellent and very intelligent man

Nobody talks to you. No greeter. No sales person. Overheard one sales guy say, “this is the last time. This isn't Six Flags”. Referring to a buyer test driving cars. I’ve purchased a used car here before and this place sucks.

Salesman was very nice, haven't decided on purchasing yet as the warranty is too low and the Carfax had some things I did not like

Awesome help! Let me take car overnight to!

Got back with me right away

Preapproved through my credit union.....Well received when I arrived. Salesman great on the "intake". I chose to drive another vehicle. The vehicle I went to drive was damaged. Process to buy was laborious. Haggled over the vehicle I chose too long. Without knowing, the price that I initially offered for the vehicle was only $50 less than what they listed online. I found this out when I went home...I got curious...strange that it did not come to my mind to check while I was at the dealership. I ended up paying $50 more than the online price. (after about 4 back and forths) While at the place and seemingly having a deal, they asked for a deposit. For What? Told them I was coming back the following morning with a check and to sign the paperwork. They said they couldnt guarantee vehicle would be there. I told them if the vehicle wasnt there in the morning, to call me and that I would not buy any other vehicle. The games aggravated me. Even more happened the following morning.

Very pleased. They check with me everyday

I hate car shopping but they made it a very easy experience. There was no pressure to buy now. It took a while to decide but I came back and bought the vehicle and have been very pleased. They made it as easy as it can be.

Good

They are outstanding!! Jesse is amazing!!! Can’t wait to bring this car home!!

Nice customer service. Good market prices for cars.

The helped us as much as they could, but we had to delay our purchase indefinitely.

The salesman contacted us and setup an appointment. He had a few cars for us to view and explained all the features of all the units. He listened to our concerns and gave us a lot of options to consider. We didn't purchase at this time but we will when something more like what we are looking for comes available.

I liked the people especially Melissa and Robbie, we worked out a deal for my trade, All in all I would buy from them again.

Very responsive to my request.

Smooth process.

Very satisfied great quality cars great prices polite people

Very friendly and not pushy!

I didn’t buy this car, but we did leave with a nice equinox. Nice salesperson.

Good

Ended up buying a new car. Let's is a great dealership. I would recommend them to anyone.

Contacted me very quickly.

Good

Made an appointment to test drive the Subaru. Drove 45 mins. Someone else was test driving. Told them a courtesy call would have been nice. I will be leaving Leta alone! Had a coupon for a $25 gift card for testing. Mentioned that in my feedback to their survey.

Great price quoted over the internet but the salesman worked way tirelessly to pad on all the extras that I did not want. Also, pushed expensive service plans and tried to steer me away from the cheap honda financing that the factory was offering.

Very pleased with all aspects of used car purchase from initial phone calls to being met at door of dealership to finance department. Couldnt have asked for better customer service. Pleasantly surprised!!

Didn't have any secrets. Worked with me and didn't force a sale! VERY SATISFIED with my new car! Thanks guys!

They happily contacted me and have done all they can to meet my needs.

Great to work with and fair on trade in

Great group of people to deal with. They are awesome in trying to meet your needs as a customer, your satisfaction is their number one goal. I didn't get this car listed but I did get a different Honda CR-V 2014 from this dealership. I am a very satisfied customer.

I went here to test drive a 2014 honda CR-V. The salesman whom I went with for the test drive was nice but young. When we returned we talked to the sales manager as I was told we would and he was also young, I did not like him. The sales manager kept repeating their company modo to me "we treat our customers like family". That's a great modo but I didn't feel like family I felt like they were trying to screw me over and we hadn't even talked about the price. The sales manager had me talk to the financial officer and he took me to an empty office apart from a computer, it felt cold and unprofessional. That young guy, just showed me what info I had already seen online about the vehicle I was interested in. The price was $150 more than what they had advertised online. That annoyed me further because I knew it was a scheme to make it seem like I was getting a better deal when they said they would honor the online price. Then when we got down to the price of the vehicle and what I could get for my trade, they came in with an amount and they would not budge from that number, they were completely unwilling to work with me on it, and then they repeated the modo about treating me like family, they said I was like their sister but in reality they treated me like a stupid customer. In the finance "office" I asked if I could call my boyfriend about the financial situation they agreed then sat there several minutes before finally stepping out to give me privacy. Finally when I said if they couldnt give me more for my trade then $200 then I couldn't buy the vehicle. Then they tried selling me on leasing a new car, this I did not want to do, and the sales manager didn't listen to me when i told him that i didn't want a 2016 model because it had features I didn't like and was missing features I really wanted that were in the older model. The sales manager finally let me leave but he directed me to the leading officer first, who again was young and kept repeating the company modo. I decided that even if Frank Leta Honda did meet my car needs and price I wouldn't but from them just because they were so pushy, stubborn and annoying. I went to a different Honda dealer a couple days later and purchased a great CR-V almost the same sticker price but that dealer worked with me on the price and my trade and got the total price down to where I needed it.

Very Good

Was promised a return all about the availability of a car. Call never returned. Bought elsewhere.

The car was parked in front when we arrived, which facilitated immediate review and test drive, and then the car was detailed and polished while we closed the deal, which required 45 minutes or less. Great experience.

The best! They don't play games. Their goal is to help find a car to suit your needs.

great information

They got back to me right away.

I sent a message about the car and received an email from a sales agent promptly. I did get answers about the car and was never pressured. I have to wait to buy for a couple months but he was understanding. I will definitely contact him for a car soon! I'm very impressed! The used cars do have a warranty to back up their product as well.

No problems, just went with a different car.

Unsuitable unfriendly sneaky conniving wouldn't give him a dime

Great service,frindly people

Very nice guys, I dealt with Chris Lyons, super good guy, I know most of us hate the constant emailing from auto dealers but Chris onlyemailed me once every 2 days to make sure I was still interested. And when I got there to test drive quick and easy. They love feedback. I didnt purchase a vehicle but they catered to all my needs and WANTS.

Other vehicle was purchased before I was contacted.

Told them I wanted the van and would be there first thing in the morning and on my way down they called me and said they had sold the van.

Great team from beginning to end, they made sure I left their place of business satisfied.

Everyone was extremely helpful. No pressure and no rushing. The entire shopping experience was wonderful.

The Best experience I have ever had buying a car! I recommend Frank Leta Honda when buying any car new or used

Frank Sturm was fantastic!

I liked one dealer who was not as pushy. The office manager was nice. One dealer was a bit pushy and added stress to the deal. I never finalized the deal and went to a Hyundai dealership instead to look into Hyundai and price match Leta.

good

Responded in a timely manner and kept in contact

good

Leslie, when I spoke with her on the phone before my visit, responded to my question about the 2008 being "clean" in the affirmative. This was very misleading and not true. The 2008 honda odyssey was in fact dirty and smelly. This makes me not trust your dealership. Please just let us know the truth of the state if your used vehicle being sold. Thank you for being able to provide feedback.

Great communication just couldn't get down to the right price.

We bought 2008 honda accord we are very satisfied with the car and the service,they will give you a good deal.

Timely informative response

very courteous and prompt with his reply also he was very up front and felt like he was an honest car salesman

Zack returned my call right after I left the message. Everyone was so nice and helpful. I bought my vehicle from them and absolutely love it! I would definitely recommend this dealership.

Calls you back, nice service. Prices are firm, not flexible at all.

Courteous, efficient, and did extra checking for me.

Great - no hassle, no pressure, very good buying experience

Great experience!!! Many perks that they offer on their new car deals!!!

very nice, but overpriced and not willing to consider customer view on reasonable price

Friendly and nice but misleading. During my recent negotiation every other dealer in St. Louis area were very clear on how far they were willing to negotiate but Frank Leta suggested a price they were unwilling ti deliver. Leaves a bad taste when you driver 15 miles twice.