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Fletcher Jones Motorcars
About Us
Looking for a new or pre-owned Mercedes-Benz in Orange County and the greater Southern California region? Fletcher Jones Motorcars' exceptional offers and drive for excellence make us the Mercedes-Benz center to visit. We are proud to be the Nations #1 Mercedes-Benz Center. Call us today or visit our showroom and see for yourself why we are the Nation's #1 Mercedes-Benz Center for 26 Consecutive Years. Number One Claim based on Calendar Year 1999 - 2024, per MBUSA Nation New Vehicle Sales Reporting. The Nation’s #1 Mercedes-Benz Center Number One Claim based on MBUSA New and Pre-Owned Sales Results 12/31/24.
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Today 9:00 AM - 8:00 PM (Closed now)
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3300 Jamboree Rd
Newport Beach, CA 92660
Our Amenities
- Complimentary Pick-Up & Delivery
- Schedule Your Service Online
- Enhanced Safety Precautions
- Enhanced Sanitation
- Complimentary Airport Parking & Shuttle
- Complimentary Courtesy Vehicles
- Guest Lounge
- Complimentary Car Wash
- 100% Online Purchase with Delivery
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Service Info
Service Hours
Dealer Reviews
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Great selection of cars and very easy buying experience. Will buy from Fletcher Jones again.
Oct 31, 2025
Response from current dealership:
Hi Oscar!
Thank you for your kind words and 5 star rating! We’re glad to hear you enjoyed our selection and had an easy buying experience. We look forward to welcoming you back to Fletcher Jones again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for your kind words and 5 star rating! We’re glad to hear you enjoyed our selection and had an easy buying experience. We look forward to welcoming you back to Fletcher Jones again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Oct 14, 2025
Response from current dealership:
Hi Susan!
Thank you for your 5 star rating and positive comment! We are very pleased to know that our team was responsive to you. We are grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for your 5 star rating and positive comment! We are very pleased to know that our team was responsive to you. We are grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Oct 10, 2025
Response from current dealership:
Thank you kindly for your 5 star rating and awesome comment! Our ultimate goal is to provide each of our guests with great customer service and we are thrilled to know we were successful with you! We are grateful for you business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
First and Foremost Jamel gave me a smooth and worry free experience combined with everyone else it’s a 5 star rating!
Oct 7, 2025
Response from current dealership:
Hi Raymond!
Thank you so much for the 5-star review! We're so glad to hear that Jamel provided you with a smooth, worry-free experience — that’s exactly what we aim for. We’ll be sure to share your kind words with him and the rest of the team. We truly appreciate your support and look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Thank you so much for the 5-star review! We're so glad to hear that Jamel provided you with a smooth, worry-free experience — that’s exactly what we aim for. We’ll be sure to share your kind words with him and the rest of the team. We truly appreciate your support and look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Sep 27, 2025
Amazing service and staff.
Perfection
Oct 7, 2025
Response from current dealership:
Hi Stephen!
Our ultimate goal is to provide amazing service for all of our guests and we are very pleased to know we were successful with you! We look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Our ultimate goal is to provide amazing service for all of our guests and we are very pleased to know we were successful with you! We look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Sep 19, 2025
Response from current dealership:
Hi Gregory,
Thank you for taking the time to leave us a review! We're glad to hear our team was proactive in reaching out and assisting you with your car purchase. We always strive for a 5-star experience, so if there’s anything we could have done better or if you have any additional feedback, we’d love to hear it. Please feel free to reach out to us directly — your input helps us continue to improve.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for taking the time to leave us a review! We're glad to hear our team was proactive in reaching out and assisting you with your car purchase. We always strive for a 5-star experience, so if there’s anything we could have done better or if you have any additional feedback, we’d love to hear it. Please feel free to reach out to us directly — your input helps us continue to improve.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Sep 5, 2025
Very professional but firm on pricing.
Sep 19, 2025
Response from current dealership:
Hi Andrew,
Our goal is always to deliver a 5-star experience to every guest, and we trust that our team met that standard during your visit. We understand that pricing may have been a point of concern. Please know that our prices are carefully set based on current market conditions and vehicle demand. If a vehicle remains unsold for a certain period, we do re-evaluate and adjust the pricing as appropriate.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our goal is always to deliver a 5-star experience to every guest, and we trust that our team met that standard during your visit. We understand that pricing may have been a point of concern. Please know that our prices are carefully set based on current market conditions and vehicle demand. If a vehicle remains unsold for a certain period, we do re-evaluate and adjust the pricing as appropriate.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Sep 5, 2025
Response from current dealership:
HI Moekam53!
Thank you for your wonderful comment and 5 star rating! Our team goal is to provide a 5 star experience for each of our guests and we are thrilled we were successful with you! We look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for your wonderful comment and 5 star rating! Our team goal is to provide a 5 star experience for each of our guests and we are thrilled we were successful with you! We look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Aug 4, 2025
You want to talk about service, the best I’ve ever had. Bought it and I am referring them to anyone who will listen.
Aug 5, 2025
Response from current dealership:
Hi Michael!
Thank you so much for the kind words and 5 star raring! We're thrilled to hear that you had such a great experience and that our team delivered the best service you've ever had — that means the world to us. Congratulations on your new Mercedes Benz! We truly appreciate your trust and your referrals — there’s no greater compliment. Enjoy the drive, and thank you again for choosing Fletcher Jones Motorcars!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Thank you so much for the kind words and 5 star raring! We're thrilled to hear that you had such a great experience and that our team delivered the best service you've ever had — that means the world to us. Congratulations on your new Mercedes Benz! We truly appreciate your trust and your referrals — there’s no greater compliment. Enjoy the drive, and thank you again for choosing Fletcher Jones Motorcars!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcars
Jul 5, 2025
A+ Dealer!
Jul 9, 2025
Response from current dealership:
Hi Mario,
Thank you for sharing your experience! and for your 5 star rating! We’re so glad to hear that every part of your visit—from the initial phone call to working with Fred and Scott—was smooth, pressure-free, and enjoyable. Providing excellent service at every step is what we strive for, and it’s wonderful to know the team delivered. Congratulations on your new vehicle, and thank you for choosing Fletcher Jones Motorcars!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcar
More ...
Thank you for sharing your experience! and for your 5 star rating! We’re so glad to hear that every part of your visit—from the initial phone call to working with Fred and Scott—was smooth, pressure-free, and enjoyable. Providing excellent service at every step is what we strive for, and it’s wonderful to know the team delivered. Congratulations on your new vehicle, and thank you for choosing Fletcher Jones Motorcars!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones Motorcar
Ah, WOW! I was pretty happy with the initial response
to my inquiry. I was contacted back immediately ( No
problem here ) However, the following day I was
supposed to speak to a manager about shipping fees,
when I got no call later that morning; I contacted the
main sales person! His response was sorry that
vehicle has been sold!! A vehicle I was already
approved for and I was going to definitely purchase,
got sold in the middle of our transaction!! Will never
contact these places again!
Jun 11, 2025
Response from current dealership:
Dear Ed,
Thank you for sharing your feedback. We sincerely apologize for the disappointment, frustration and lack of communication you experienced during your recent inquiry. We strive to have excellent service and it's disappointing that we fell short with you.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for sharing your feedback. We sincerely apologize for the disappointment, frustration and lack of communication you experienced during your recent inquiry. We strive to have excellent service and it's disappointing that we fell short with you.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Mar 28, 2025
Very good idea they’re good to eat car helps.
May 15, 2025
Response from current dealership:
Hello Nareshbhani,
Thank you for taking the time to share your feedback and 5-star rating. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Alicia Buccola
Guest Experience Manager
Thank you for taking the time to share your feedback and 5-star rating. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Alicia Buccola
Guest Experience Manager
Jesse was very nice and got straight to business.
Tom is a manager is was very patient and knowledgeable.
Erin, she was amazing. She has great conversation and went step by step over the fees.
Mar 21, 2025
Response from current dealership:
Hi Yolanda!
Thank you very much for your wonderful review and 5 star rating! Our team loved reading that Jesse, Tom & Erin all served you well by being nice, patient, knowledgeable and detailed. We are thankful for your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your wonderful review and 5 star rating! Our team loved reading that Jesse, Tom & Erin all served you well by being nice, patient, knowledgeable and detailed. We are thankful for your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Mar 14, 2025
Couldn’t have had a worse experience!!! As a current Fletcher Mercedes customer out of Fremont I’m disgusted with how they treated me. After submitting application and driving 4 hours I was told they sold car to someone else because someone showed up to the lot even though I submitted application and began purchase proceedings.
Then tried to sell me another model..which I was open to, until their saleman yelled; called me a liar and then hung up on me after I expressed my concerns on driving 2 hours back to their dealership and running into the ex act same problem again.
Mar 21, 2025
Response from current dealership:
Dear Matthew,
Our reviews and reputation are very important to us so our team was disappointed to read yours. We never want anyone to feel this way. Unfortunately, this does happen from time to time since we can't hold a car even though the application process had been started. However, the way the sales person spoke to you is completely inappropriate, Please reach out to me directly at abuccola@fjmercedes.com so I can do some investigating into which person it was.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our reviews and reputation are very important to us so our team was disappointed to read yours. We never want anyone to feel this way. Unfortunately, this does happen from time to time since we can't hold a car even though the application process had been started. However, the way the sales person spoke to you is completely inappropriate, Please reach out to me directly at abuccola@fjmercedes.com so I can do some investigating into which person it was.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Jan 29, 2025
Response from current dealership:
Hi Adam!
Thank you for your positive comment and 5 star rating! We are grateful for your business and we look forward to serving you again soon.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comment and 5 star rating! We are grateful for your business and we look forward to serving you again soon.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Had a terrible time trying to get ahold of Ricardo after multiple texts, calls and voicemails over the span of 4 work days, so I
called the dealership a 4th time to ask for a new salesman - I was told scott was going to be taking care of me and we finally
made a deal. This entire time Iâve been very explicit that I will be taking a loan on it financing with them so they make the
money, and it is getting shipped to And registered in Kansas. Then Scott calls back after I fill out forms, and he informs me
that not only will they not sell me the car and finance through them unless I pay cash but he also would not accept any
outside financing. So after a week of wasting my time, they are not even willing to help me in the slightest. Scott Half-hearted
apologized and joked about it, ânot being in the starsâ. I have never had such a bad experience buying or trying to buy a car
and seen a dealership so reluctant to do their job. I never heard from any manager, never received any real apology.
Jan 10, 2025
Response from current dealership:
Dear Preston,
We are truly sorry for your negative experience. Unfortunately we have had difficulty getting cars registered in Kansas because of how California titles cars and your state’s registration requirements. We certainly want to earn your business and would have loved to sell you the car. I will address your concerns with our staff and use this as a teaching moment.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
We are truly sorry for your negative experience. Unfortunately we have had difficulty getting cars registered in Kansas because of how California titles cars and your state’s registration requirements. We certainly want to earn your business and would have loved to sell you the car. I will address your concerns with our staff and use this as a teaching moment.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Dec 31, 2024
Response from current dealership:
Hi Gary!
Thank you very much for your positive comment and 5 star review! Our goal is to provide each of our guests with quick and detailed responses and we are happy we were successful with you. We are thankful for the opportunity to serve you and we look forward to doing so in the future,
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your positive comment and 5 star review! Our goal is to provide each of our guests with quick and detailed responses and we are happy we were successful with you. We are thankful for the opportunity to serve you and we look forward to doing so in the future,
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
I had a bad experience with this dealership. Drove over 4 hours to purchase a car from this place and the sales department basically did not want to make a deal unless I went with their financing. I have never been treated so poorly, especially for a customer willing to pay full price for one of their used vehicles. I reached out once again for the same vehicle about two weeks later to see if they would be more accommodating since they hadn’t sold the vehicle and to my surprise they tell me the car is available and the sales person I spoke to assured me that they had the vehicle in their a lot and it was available to be purchased. Told them I was on my way once more and that I would be willing to buy it no matter what, on my drive down there about halfway (2 hours) I received a call back from that sales person that the car was sold and that it was no longer available. Unreal. At this point I’m happy to give some place else my business.
Dec 11, 2024
Response from current dealership:
Dear Jose,
Our management team was disappointed to read your review. I looked into the notes made in our system and apparently you were asking to use your Credit Union check and wanted us to refund you $800-9000 in cash/check for your trade, which we were not able to do. You then decided a few days later to not include the trade in the deal and were still interested in the car. Unfortunately, during your trip back, that car sold to another guest and we let you know as soon as it did.. The timing is unfortunate but we can't hold a car and is available on a first-come, first-served basis.
More ...
Our management team was disappointed to read your review. I looked into the notes made in our system and apparently you were asking to use your Credit Union check and wanted us to refund you $800-9000 in cash/check for your trade, which we were not able to do. You then decided a few days later to not include the trade in the deal and were still interested in the car. Unfortunately, during your trip back, that car sold to another guest and we let you know as soon as it did.. The timing is unfortunate but we can't hold a car and is available on a first-come, first-served basis.
Asked for additional information about shipping expenses for the car to Seattle. Never heard back from them. Apparently they are not interested in selling autos for cash.
Nov 12, 2024
Response from current dealership:
Dear Kirby,
Our reviews are very important to us but more importantly is how our guests feel. i apologize that no one got back to you. Please reach out to me directly at abuccola@fjmercedes.com so I may have an opportunity to connect you with someone on our staff that can answer your question.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our reviews are very important to us but more importantly is how our guests feel. i apologize that no one got back to you. Please reach out to me directly at abuccola@fjmercedes.com so I may have an opportunity to connect you with someone on our staff that can answer your question.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
I was contacted by one sales person, but another one took over and told me the car
was available. I was told if I made an offer that day, the car would be off the market.
I waited one day because after I questioned about previous price reductions, the
cars are reduced each week it does not sell. I called back the next day and was
then told there were 3 other deals working and that their sales manager wanted to
give the locals the first opportunity. If 40% of their business is online, how donât
know how that practice would hold up. I was then told the 3 other people were
coming in over the next day, have submitted their credit apps, waiting approval but
have yet to negotiate their deal. I was told they donât negotiate the price of their
vehicles but yet was told the other people have not yet negotiated their deal. A lot
of inconsistencies in the information received and no confidence a submitted offer
will get the car.
Oct 17, 2024
Response from current dealership:
Dear Perry,
Our management team was very disappointed to read your review. Unfortunately, we don't discount our pre-owned cars. Yes, prices can drop if the car doesn't sell but there is no guaranty of that. And if there are multiple guests interested in the same vehicle before the price drops, it is usually sold based on first-come first-served, once the credit application has been approved. The term negotiating might've implied it was possible to get a discount. This is not the case. It meant they were negotiating the terms of the deal (# of months, interest rate, etc) not negotiating th
More ...
Our management team was very disappointed to read your review. Unfortunately, we don't discount our pre-owned cars. Yes, prices can drop if the car doesn't sell but there is no guaranty of that. And if there are multiple guests interested in the same vehicle before the price drops, it is usually sold based on first-come first-served, once the credit application has been approved. The term negotiating might've implied it was possible to get a discount. This is not the case. It meant they were negotiating the terms of the deal (# of months, interest rate, etc) not negotiating th
Oct 11, 2024
Response from current dealership:
Hi there GuruDVCPBR,
Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come!
Best,
Alicia Buccola
Guest Experience Manager
Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come!
Best,
Alicia Buccola
Guest Experience Manager
Aug 15, 2024
Excellent!! First Class!!
Aug 27, 2024
Hello Jeannette,
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Best,
Alicia Buccola
Guest Experience Manager
Response from current dealership:
Hello Jeannette,
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Best,
Alicia Buccola
Guest Experience Manager
Jul 26, 2024
Response from current dealership:
Thank you kindly for your 5 star rating! Our goal is to provide each of our guests with excellent service and we are very pleased we were successful with you! We look forward to serving you again in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 26, 2024
Response from current dealership:
Thank you for your 5 star rating and kind comments! Our team was very pleased to read that staff was very prompt in communication with you. We look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 12, 2024
Response from current dealership:
Hi Sanyesz84!
Thank you for your kind comments Our ultimate goal is to provide each of our guests with a 5 star rating. It appears we fell a bit short with you. Please reach out to me at abuccola@fjmercedes.com to share where we can improve. We are thankful for your business and we hope to have another opportunity to serve you in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your kind comments Our ultimate goal is to provide each of our guests with a 5 star rating. It appears we fell a bit short with you. Please reach out to me at abuccola@fjmercedes.com to share where we can improve. We are thankful for your business and we hope to have another opportunity to serve you in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
I was contacted by two salespeople. Both offered assistance regarding the car I was interested in. I’m afraid I didn’t call in time and the car sold. My fault.
Jun 11, 2024
Response from current dealership:
Thank you for your 5 star rating and positive comments. I'm sorry the car you were interested in sold before you had a chance to call in. Hopefully we will have another one that you are interested in very soon. We have a huge amount of inventory and it changes often. We look forward to an opportunity to serve you!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jun 5, 2024
Response from current dealership:
Hi GuruDWPTCV!
Thank you for your positive comment and 5 star rating! We think our finance team is pretty awesome and we are happy you agree! We look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comment and 5 star rating! We think our finance team is pretty awesome and we are happy you agree! We look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Great dealership! Highly recommend the James Sullivan team and Nick! Fair and first
class service all the way!
Jun 5, 2024
Response from current dealership:
Hi Rockstar7000!
Thank you very much for your awesome review and 5 star rating! Our team was delighted to read that James Sullivan and Nick both provided you with fair and first class service throughout your experience! We are grateful for the opportunity to serve you and we look forward to doing so in the future! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your awesome review and 5 star rating! Our team was delighted to read that James Sullivan and Nick both provided you with fair and first class service throughout your experience! We are grateful for the opportunity to serve you and we look forward to doing so in the future! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Madeline was very good about reaching out and contacting me despite having missed their call. She was nice and attentive.
May 23, 2024
Response from current dealership:
Hi Christian!
Thank you for your kind comments and 5 star rating! Our team enjoyed reading that Madeline was very nice & attentive. Thank you for the opportunity to serve you and we look forward to doing so again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your kind comments and 5 star rating! Our team enjoyed reading that Madeline was very nice & attentive. Thank you for the opportunity to serve you and we look forward to doing so again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
A+ friendly knowledgeable and great atmosphere. Got a great deal and bought my first mercedes ask for Jessie Jiu
Apr 18, 2024
Response from current dealership:
Hi Zamora2255!
Thank you for your awesome review and 5 star rating! Our team was delighted to read that Jesse Jia took wonderful care of you and provided you with A+ service by being knowledgeable and getting you a great deal! Thank you for the opportunity to serve you and congratulations on your first Mercedes Benz! Enjoy and welcome to the MB and FJ family!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your awesome review and 5 star rating! Our team was delighted to read that Jesse Jia took wonderful care of you and provided you with A+ service by being knowledgeable and getting you a great deal! Thank you for the opportunity to serve you and congratulations on your first Mercedes Benz! Enjoy and welcome to the MB and FJ family!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Show older dealer reviews 400
Mar 8, 2024
I called and spoke to one of their representatives who told me the car was available and they sent me information and the next day sold the car to someone else
Mar 13, 2024
Response from current dealership:
Dear Christopher,
Our reviews are very important to us and we were disappointed to read yours. We understand your frustration about being interested in a particular vehicle and then to find out it sold the next day. At the time you spoke to our representative, the car was available, however, we can't hold cars based on a possible interest and the cars are sold on a first come, first served basis to our guests who are physically at the dealership. We recognize your disappointment but I can assure you this was not done intentionally. We have the largest inventory around and would love to h
More ...
Our reviews are very important to us and we were disappointed to read yours. We understand your frustration about being interested in a particular vehicle and then to find out it sold the next day. At the time you spoke to our representative, the car was available, however, we can't hold cars based on a possible interest and the cars are sold on a first come, first served basis to our guests who are physically at the dealership. We recognize your disappointment but I can assure you this was not done intentionally. We have the largest inventory around and would love to h
Josh, wonderful customer service makes me feel very comfortable. Great customer service.
Feb 29, 2024
Response from current dealership:
Hello Valerie,
We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it’s wonderful to hear that Josh delivered an exceptional sales experience! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to welcoming you again soon!
Alicia Buccola
Guest Experience Manager
We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it’s wonderful to hear that Josh delivered an exceptional sales experience! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to welcoming you again soon!
Alicia Buccola
Guest Experience Manager
Feb 20, 2024
I met with Jason at Fletcher Jones. Very helpful and informative.
The vehicle was in immaculate condition. I chose not to purchase this
vehicle, but will return and request Jason for my future purchases.
Feb 23, 2024
Response from current dealership:
Hi Eric,
Thank you for your 5 star rating and positive comments. Our team enjoyed reading that Jason was helpful and informative. We look forward to serving you in the future when you are ready.
Dear valued guest,
Thank you very much for your 5 star rating and positive comments. Our goal is to provide each of our guests with excellent, personal, efficient and pleasant customer service and our team was delighted that we were successful with you. We are grateful for your business and we look forward to serving you again in the near future.
All the Best,
Alicia Buccola and your F
More ...
Thank you for your 5 star rating and positive comments. Our team enjoyed reading that Jason was helpful and informative. We look forward to serving you in the future when you are ready.
Dear valued guest,
Thank you very much for your 5 star rating and positive comments. Our goal is to provide each of our guests with excellent, personal, efficient and pleasant customer service and our team was delighted that we were successful with you. We are grateful for your business and we look forward to serving you again in the near future.
All the Best,
Alicia Buccola and your F
Feb 11, 2024
Contacted me, and agreed on price. Received paper work,
but unfortunately, the dealer was unable to provide temp
tags.
Feb 14, 2024
Response from current dealership:
Dear Oscar,
Our goal is to provide a 5 star experience for each of our guests and we were disappointed that we apparently fell short from your perspective. We always provide temp tags if the purchase is being done in California, Was this possibly an out of state deal? If so, that is the reason we were unable to provide them. We do not have any control over what other state DMV's rules are. I apologize if this was not made clear to you in a timely manner.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our goal is to provide a 5 star experience for each of our guests and we were disappointed that we apparently fell short from your perspective. We always provide temp tags if the purchase is being done in California, Was this possibly an out of state deal? If so, that is the reason we were unable to provide them. We do not have any control over what other state DMV's rules are. I apologize if this was not made clear to you in a timely manner.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
They behaved very well and always attentive, they even took the gladiator to Carlsbad New Mexico to see him and take test drive
Feb 9, 2024
Response from current dealership:
Dear valued guest,
Our team is very thankful for your kind & positive comments and also for your 5 star rating! We enjoyed readying that our staff was attentive. We are grateful for the chance to serve you and we look forward to doing so in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Our team is very thankful for your kind & positive comments and also for your 5 star rating! We enjoyed readying that our staff was attentive. We are grateful for the chance to serve you and we look forward to doing so in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Was contacted within what felt like minutes and had all my questions answered.
Went to dealership the next day and made an offer and picked up the car in question
Jan 31, 2024
Response from current dealership:
Dear valued guest,
Thank you very much for your 5 star rating and positive review! Our management team was pleased that everything went smoothly and quickly for you. We are grateful for the opportunity to serve you and we look forward to doing so again in the future. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your 5 star rating and positive review! Our management team was pleased that everything went smoothly and quickly for you. We are grateful for the opportunity to serve you and we look forward to doing so again in the future. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jan 24, 2024
Response from current dealership:
Hello Eddie,
Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come!
Best,
Alicia Buccola
Guest Experience Manager
Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come!
Best,
Alicia Buccola
Guest Experience Manager
Jan 24, 2024
Response from current dealership:
Hi Virginia,
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
Best,
Justin Ringel
Guest Relations Manager
Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complementing our level of professionalism. We look forward to serving you for many years to come!
Best,
Justin Ringel
Guest Relations Manager
Even though I contacted them via internet & on the 30th of December (extremely busy day for car dealers) the manager assigned me Charles which made me feel welcomed and assured me he would answer all my questions which he did late at night. He went beyond the call of duty. Haven’t had a dealership do this before. Bravo!
Jan 24, 2024
Response from current dealership:
Hello Dan,
Congratulations on your gorgeous Benz purchase! The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Charles has always been helpful, knowledgeable, and assisted you the best pricing to care for your MB. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and we look forward to serving you for many years to come! Our team of experts are wishing you many miles of enjoyment!
Best,
Alicia Buccola
Guest Experience Manager
Congratulations on your gorgeous Benz purchase! The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Charles has always been helpful, knowledgeable, and assisted you the best pricing to care for your MB. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and we look forward to serving you for many years to come! Our team of experts are wishing you many miles of enjoyment!
Best,
Alicia Buccola
Guest Experience Manager
Nov 15, 2023
My experience with Fletcher Jones Motorcars was excellent with all the personnel's from Sales to Finance department especially with the
Sales Consultant Charles McCarthy and Ms. Bree Cardona.
Charles was very Professional and helpful including his after sales service and concern.
Sep 22, 2023
AAAAA+++++
Sep 25, 2023
Response from current dealership:
Hello Joe,
Thank you for taking the time to share your feedback and 5-star rating. Please let us know if we can be of any further assistance to you now or in the future. We're looking forward to welcoming you again soon!
Best,
Alicia Buccola
Guest Experience Manager
Thank you for taking the time to share your feedback and 5-star rating. Please let us know if we can be of any further assistance to you now or in the future. We're looking forward to welcoming you again soon!
Best,
Alicia Buccola
Guest Experience Manager
Sep 18, 2023
Communication was via email, pleasant dialog.
Sep 13, 2023
Very professional and friendly.
Aug 17, 2023
The crew at Fletchers responded quickly and did a great job at answering all of my questions.
If they had actually had the title it would have been a done deal.
Outstanding customer service even over the internet. Yes I bought that beauty BMW. they
were very professional and worked with me I am not available to talk to much during the
work week but they found a way to get it done. Very pleased at how they treated me and
kept contact though most was done by text. GREAT JOB GUYS! Thanks so much.
Amazing experience from start to finish. Bill and Charles who facilitated the sale were rockstars! They went above and beyond to get me in and out in about an hour with no hassle! Bradley in the Finance department was thorough and didn’t try to sell me unnecessary things which I greatly appreciated! If you’re in the market for a car please consider this dealership- the service is second to no one.
May 8, 2023
3 people contacted me via email. None answered my questions about current financing
through Mercedes financial including the Out Of State Sales Manager and General
Manager. 2 days later the vehicle had been sold. Very disappointed.
May 11, 2023
Response from current dealership:
Dear Robbie,
Our team was disappointed to read your review about your recent experience, This is not typical and I would like to get more information from you, if possible, in order to do some research into what happened on our end. Please reach out to me directly at abuccola@fjmercedes.com.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our team was disappointed to read your review about your recent experience, This is not typical and I would like to get more information from you, if possible, in order to do some research into what happened on our end. Please reach out to me directly at abuccola@fjmercedes.com.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Apr 4, 2023
Response from current dealership:
Hi Guru9PR7T6,
Thank you for your kind comments! Our goal is to always provide each of our guests with a 5-star experience and it appears that we fell a little short with you. Please reach out to me directly at abuccola@fjmercedes.com to let me know how we can improve and better serve you in the future.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for your kind comments! Our goal is to always provide each of our guests with a 5-star experience and it appears that we fell a little short with you. Please reach out to me directly at abuccola@fjmercedes.com to let me know how we can improve and better serve you in the future.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Mar 2, 2023
Amazing amazing customer service! One of a kind truly
Mar 3, 2023
Response from current dealership:
Hi Fishinton!
Thank you very much for your wonderful comments and 5 star rating! Our team was pleased to read that our staff provided you with amazing customer service that is truly one of a kind! We are grateful for your business and we look forward to serving you for many years to come!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your wonderful comments and 5 star rating! Our team was pleased to read that our staff provided you with amazing customer service that is truly one of a kind! We are grateful for your business and we look forward to serving you for many years to come!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 20, 2023
Fastest car buying experience I ever had 2hr in and out. Would recommend Abraham Vivanco very good sales consultant. Luxury dealer does show the difference straight to the point no hidden fees like other dealers.
Feb 23, 2023
Response from current dealership:
Hi Challenger RT!
Thank you for your 5 star rating and wonderful comments! Our team was very pleased to read that Abraham Vivanco provided you with a great and fast car buying experience that was straight to the point without any hidden fees! We are grateful for your business and recommendations and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and wonderful comments! Our team was very pleased to read that Abraham Vivanco provided you with a great and fast car buying experience that was straight to the point without any hidden fees! We are grateful for your business and recommendations and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 14, 2023
Attentive and knowledgeable salesperson and finance person
Feb 17, 2023
Response from current dealership:
Hi Alan!
Thank you very much for your kind comments and 5 star rating! Our team was pleased to read that our sales and finance associates contributed to a great experience by being attentive and knowledgeable. We are grateful for the opportunity to serve you and we look forward to doing so for many years to come. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your kind comments and 5 star rating! Our team was pleased to read that our sales and finance associates contributed to a great experience by being attentive and knowledgeable. We are grateful for the opportunity to serve you and we look forward to doing so for many years to come. Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 6, 2023
Awesome customer service! Entire staff was very nice and helpful
Feb 13, 2023
Response from current dealership:
Hi Jaspreet!
Thank you for your kind comments and 5 star rating! Our team was very pleased to read that you received awesome customer service from our entire staff! That is our ultimate goal and we are very happy to know we were successful with you! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your kind comments and 5 star rating! Our team was very pleased to read that you received awesome customer service from our entire staff! That is our ultimate goal and we are very happy to know we were successful with you! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Great but they don’t offer you ANYTHING for your trade in. Brought my car to two other places and got offers for 5k more easily.
Feb 13, 2023
Response from current dealership:
Dear Sethia,
Our reviews are important to us and sadly we were disappointed to read yours. We do our best to give fair prices for the many trades we receive. We are happy to know that you were able to get more money than we were offering.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our reviews are important to us and sadly we were disappointed to read yours. We do our best to give fair prices for the many trades we receive. We are happy to know that you were able to get more money than we were offering.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
I called them and asked if i can get some discount on vehicle and also my co signer cant be there with me
And they were saying that they can help me to get some discount on vehicle now it is end of the year so they might give you best price and the co signer doesnt needs to be here we can work with my co signer by email or over the phone
i believed what they were saying so i went to there and all the information that they provided me on phone were wrong
They said they cant discount car and co signer needs to be at dealer
They will keep telling you to come
Don't waste your time!!!
Feb 13, 2023
Response from current dealership:
Dear inseo,
Our reviews are important to us but more importantly is the experience each of our guest have. We were disappointed to read about yours and we apologize if there was any miscommunication. We never want any of our guests to feel that we deceived them or wasted their time.
Most Sincerley,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our reviews are important to us but more importantly is the experience each of our guest have. We were disappointed to read about yours and we apologize if there was any miscommunication. We never want any of our guests to feel that we deceived them or wasted their time.
Most Sincerley,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
After few times of visiting them and talking to salesman Dean he stopped responding to me, though I was a hot client. I bought my new Mercedes in Laguna Niguel.
Nov 29, 2022
Response from current dealership:
Dear Dmitry,
We were disappointed to read your review. I will be reaching out to Dean to find out what happened and why. We never want any of our guests to feel like they were dropped.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
We were disappointed to read your review. I will be reaching out to Dean to find out what happened and why. We never want any of our guests to feel like they were dropped.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Nov 17, 2022
Response from current dealership:
Hi Benzo1971!
Thank you for your positive comments, recommendations and 5 star rating! Our team was very pleased to read that our staff provided you with a great experience and thank you for your recommendations too! They are truly a gift! We are grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comments, recommendations and 5 star rating! Our team was very pleased to read that our staff provided you with a great experience and thank you for your recommendations too! They are truly a gift! We are grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Nov 16, 2022
The dealership’s environment was gorgeous in every way - clean, well stocked with beautiful cars. Mr Patel was very helpful, a knowledgeable salesman that the purchase very smooth.
Nov 17, 2022
Response from current dealership:
Hi Tillman,
Thank you for your 5 star rating and awesome review! Our goal is provide each of our guests with excellent service and our team was thrilled to read that your salesman was helpful and knowledgeable creating a smooth process for you! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and awesome review! Our goal is provide each of our guests with excellent service and our team was thrilled to read that your salesman was helpful and knowledgeable creating a smooth process for you! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Nov 17, 2022
Response from current dealership:
Hi Sirgardensalot!
Thank you for your kind comments and 4 stars. Our goal is to always provide a 5 star experience but it appears we fell a bit short for you. Please let us know where and we will do our best to improve. We are thankful that our team reached out to you immediately and we look forward to serving you again in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your kind comments and 4 stars. Our goal is to always provide a 5 star experience but it appears we fell a bit short for you. Please let us know where and we will do our best to improve. We are thankful that our team reached out to you immediately and we look forward to serving you again in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Nov 17, 2022
Response from current dealership:
Hi Tyler!
Thank you very much for your great review and 5 star rating! Our goal is to be the best and provide each of our guests with a professional and straightforward experience and we are very pleased that we were successful with you! We are grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your great review and 5 star rating! Our goal is to be the best and provide each of our guests with a professional and straightforward experience and we are very pleased that we were successful with you! We are grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Just purchased this lovely Maserati from this dealership. Strongly recommend this place to anyone and everyone. Straight forward. Great experience.
Sep 8, 2022
Response from current dealership:
HI LDagent!
Thank you for your positive comments and 5 star rating! Our team was very pleased to read that you had a great experience that was straight forward! Thank you for your business and recommendations! They are truly a gift! Congratulations on your new Maserati! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comments and 5 star rating! Our team was very pleased to read that you had a great experience that was straight forward! Thank you for your business and recommendations! They are truly a gift! Congratulations on your new Maserati! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Outstanding! Fletcher Jones was a Excellent experience for my wife. She bought the car she wanted. Win win for everyone!
Sep 8, 2022
Response from current dealership:
Hi there!
Thank you for your wonderful review and 5 star rating! Our team loved reading that your wife had an excellent experience and got the car she wanted! We are grateful for the opportunity to serve you both and look forward to doing so in the future! Congratulations to your wife on her new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your wonderful review and 5 star rating! Our team loved reading that your wife had an excellent experience and got the car she wanted! We are grateful for the opportunity to serve you both and look forward to doing so in the future! Congratulations to your wife on her new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Aug 16, 2022
Way too many emails and back & forth just to
get their quote. Not easy to deal with, I would not consider a car transaction with them
Aug 18, 2022
Response from current dealership:
Dear George,
Our reviews are very important to us but more importantly is the way our guests feel so we were disappointed to read your comments. We never want any of our guests to feel that we are difficult to deal with. Please reach out to me directly at abuccola@fjmercedes.com. I would like to get more information to find out what happened and why.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our reviews are very important to us but more importantly is the way our guests feel so we were disappointed to read your comments. We never want any of our guests to feel that we are difficult to deal with. Please reach out to me directly at abuccola@fjmercedes.com. I would like to get more information to find out what happened and why.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Aug 18, 2022
Response from current dealership:
HI Electron Translator
Thank you for your 5 star rating and positive comment. We are happy to read that our team assisted you promptly! We look forward to serving you again soon.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and positive comment. We are happy to read that our team assisted you promptly! We look forward to serving you again soon.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Aug 9, 2022
Response from current dealership:
Hi GuruBC8Q5,
Thank you for taking to time to rate us. Our goal is to always provide a quick and 5 star experience for each guest. It appears based on your 4 star rating that we fell short. We are always looking to improve. Please reach out to me at abuccola@fjmercedes.com and let me know where we missed the mark so we can do better next time. Thank you in advance!
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for taking to time to rate us. Our goal is to always provide a quick and 5 star experience for each guest. It appears based on your 4 star rating that we fell short. We are always looking to improve. Please reach out to me at abuccola@fjmercedes.com and let me know where we missed the mark so we can do better next time. Thank you in advance!
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Jul 1, 2022
Top service. Excellent experience.
Jul 6, 2022
Response from current dealership:
Hi Kevin!
Thank you for your 5 star rating and kind comments! Our team was pleased to read that our staff provided you with top service and created an excellent experience for you! That is our ultimate goal and we were very pleased that we were successful with you! We are grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and kind comments! Our team was pleased to read that our staff provided you with top service and created an excellent experience for you! That is our ultimate goal and we were very pleased that we were successful with you! We are grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Terrible dealership! Missed out on the car I wanted. Got another one and it took forever to get it financed. After that it took forever to get it shipped to me. Then they forgot to submit my registration and temporary plates so my new car sat in my for driveway for over a week and I couldn’t legally drive it. The GM wouldn’t speak with me and their registration department was very rude. Run!!
Jun 28, 2022
Response from current dealership:
Dear James,
We were disappointed to read your review. I have done research into what happened in your situation and there were many factors that caused the delay in shipping and as explained before the transaction began, an out of state sale can take anywhere from 4-8 weeks before you are able to drive the car, depending on which state you are in and the DMV requirements for that state,. Thankfully, you were you able to drive yours in 3 weeks which was one of the quickest out of state deals we've seen in a long time. I don't recall you requesting to speak to the GM but he would've explai
More ...
We were disappointed to read your review. I have done research into what happened in your situation and there were many factors that caused the delay in shipping and as explained before the transaction began, an out of state sale can take anywhere from 4-8 weeks before you are able to drive the car, depending on which state you are in and the DMV requirements for that state,. Thankfully, you were you able to drive yours in 3 weeks which was one of the quickest out of state deals we've seen in a long time. I don't recall you requesting to speak to the GM but he would've explai
Jun 7, 2022
Response from current dealership:
Hi Guru98FD1Z!
Thank you for your 5 star rating and kind comment! Our goal is to provide excellent customer service for all of our guests and we were pleased to know we were successful with you! We are grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and kind comment! Our goal is to provide excellent customer service for all of our guests and we were pleased to know we were successful with you! We are grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 31, 2022
Response from current dealership:
Hi Sophia!
Thank you very much for your 5 star rating and kind comments! Our team was pleased to read that our staff was helpful and knowledgeable therefore creating a great experience! We greatly appreciate your business and we look forward to serving you for many years to come.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you very much for your 5 star rating and kind comments! Our team was pleased to read that our staff was helpful and knowledgeable therefore creating a great experience! We greatly appreciate your business and we look forward to serving you for many years to come.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 10, 2022
Response from current dealership:
Hi Guru9851X5!
Thank you for your positive comment and 5 star rating! We are truly grateful for your business & recommendations and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comment and 5 star rating! We are truly grateful for your business & recommendations and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 6, 2022
Response from current dealership:
Hi Ajxmommy!
Thank you for your positive comments and five star rating! Our team was very pleased to read that your experience was fast and easy! We are grateful for the opportunity to earn your business and we look forward to serving you for many years to come! Congratulations on your new 2022 Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comments and five star rating! Our team was very pleased to read that your experience was fast and easy! We are grateful for the opportunity to earn your business and we look forward to serving you for many years to come! Congratulations on your new 2022 Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 31, 2022
Response from current dealership:
Hi Guiga5212011,
Thank you for your 5 star rating, we are truly grateful. Our team was pleased to read that you were contacted immediately and we hope we provided you with excellent service after the initial contact.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating, we are truly grateful. Our team was pleased to read that you were contacted immediately and we hope we provided you with excellent service after the initial contact.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 31, 2022
Response from current dealership:
Hi GuruYWNX9,
Thank you for your 5 star rating and positive comment! We strive to provide each of our guest's with awesome service and we were very pleased that we were successful with you. Thank you for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and positive comment! We strive to provide each of our guest's with awesome service and we were very pleased that we were successful with you. Thank you for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Sales timely and professional in providing the information/
Vehicles listed at msrp and $100K market adjustment not added so somewhat misleading.
May 31, 2022
Response from current dealership:
Hi Rich!
Thank you for your 5 star rating and positive comments. We greatly appreciate you sharing that the sales team was timely and informative and we also appreciate the comment about the market adjustment. This has been rectified and we apologize for any confusion this caused you. We are truly grateful for your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and positive comments. We greatly appreciate you sharing that the sales team was timely and informative and we also appreciate the comment about the market adjustment. This has been rectified and we apologize for any confusion this caused you. We are truly grateful for your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
An exceptional experience very professional friendly and just like myself very straightforward I highly recommend John Halaka
Apr 8, 2022
Response from current dealership:
Hi AJ!
Thank you for your wonderful comments and five star rating! Our management team was very pleased to read that John Halaka provided you with an exceptional experience by being very professional, friendly and straightforward! We are very grateful for the opportunity to earn your business and for your recommendations! We look forward to serving you again in the future! Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your wonderful comments and five star rating! Our management team was very pleased to read that John Halaka provided you with an exceptional experience by being very professional, friendly and straightforward! We are very grateful for the opportunity to earn your business and for your recommendations! We look forward to serving you again in the future! Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Apr 2, 2022
Prompt reply and good follow up.
Apr 5, 2022
Response from current dealership:
Dear Valued Guest!
Thank you for your 5 star rating and kind comment! Our goal is to provide excellent service for each of our guests and we are happy to read that we were successful with you! We are truly grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and kind comment! Our goal is to provide excellent service for each of our guests and we are happy to read that we were successful with you! We are truly grateful for your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Mar 25, 2022
Great! Replied within minutes!
Mar 30, 2022
Response from current dealership:
Hi Cary!
Thank you for your positive comments and 5 star rating! Our team was very pleased to read that we responded to you very quickly! We greatly appreciate your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comments and 5 star rating! Our team was very pleased to read that we responded to you very quickly! We greatly appreciate your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
I was contacted very quickly after my inquiry. Unfortunately the car didn’t have one of my must haves so I didn’t buy. My contact person was very helpful and pleasant.
Mar 25, 2022
Response from current dealership:
HI Travelinthrn,
Thank you for your 5 star rating! In spite of the vehicle you were interested in being sold very quickly, we are pleased to read that the contact person was very helpful and pleasant. We hope we have another opportunity to serve you in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating! In spite of the vehicle you were interested in being sold very quickly, we are pleased to read that the contact person was very helpful and pleasant. We hope we have another opportunity to serve you in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
They were extremely fast to respond to my inquiry and took the time to answer all of my questions. Unfortunately, I balked at the shipping costs and I missed out on the car when it was quickly purchased by someone on site.
Mar 25, 2022
Response from current dealership:
Hi Augusta!
Thank you for your 5 star rating and positive comments. We appreciate you taking the time to share but we are sorry to hear that the car you were interested in was sold quickly to another party. We hope you will give us another opportunity if a different vehicle that you are interested in arrives at our dealership.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and positive comments. We appreciate you taking the time to share but we are sorry to hear that the car you were interested in was sold quickly to another party. We hope you will give us another opportunity if a different vehicle that you are interested in arrives at our dealership.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Mar 15, 2022
Super professional
Mar 16, 2022
Response from current dealership:
Hi Trenidad!
Thank you for your five star rating and kind comment! Our goal is to always be professional with each of our guests and we are very happy to read that we were successful with you! We are truly grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your five star rating and kind comment! Our goal is to always be professional with each of our guests and we are very happy to read that we were successful with you! We are truly grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Mar 16, 2022
Response from current dealership:
Hi 2thake!
Thank you for your positive comments and five star rating! Our team was happy to read that we were helpful and complete when serving you. We are grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comments and five star rating! Our team was happy to read that we were helpful and complete when serving you. We are grateful for your business and we look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Mar 16, 2022
Response from current dealership:
Hi James!
Thank you so much for your five star rating and positive review! We are truly thankful to have earned your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you so much for your five star rating and positive review! We are truly thankful to have earned your business and we look forward to serving you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 18, 2022
Fletcher Jones motors salesperson was great and helpful with my car shopping experience. Thank you!
Feb 18, 2022
Response from current dealership:
Hi Freeman!
Thank you for your positive comments and 5 star rating! Our team was very pleased to read that you had a positive experience and that your salesperson was great and helpful! We are thankful for your business and we look forward to serving you again in the future! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your positive comments and 5 star rating! Our team was very pleased to read that you had a positive experience and that your salesperson was great and helpful! We are thankful for your business and we look forward to serving you again in the future! Congratulations on your new Mercedes Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 6, 2022
I went to see a 2018 S550 listed in Car Gurus
I went to Fletcher Jones Motor Cars in Newport
Beach. I did not buy that car as it was a electric
Plug-in The salesman showed me a 2019
S450 which I test drove and liked the price was
$68,000
Feb 9, 2022
Response from current dealership:
Hi Martin,
Thank you for your 5 star rating and positive review. We are thankful that you took the time to come in and see us and that your salesman was able to find you a vehicle that you liked! We are grateful for the opportunity to serve you and we look forward to doing so for many years to come.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and positive review. We are thankful that you took the time to come in and see us and that your salesman was able to find you a vehicle that you liked! We are grateful for the opportunity to serve you and we look forward to doing so for many years to come.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 9, 2022
Response from current dealership:
Hi Tony,
Thank you for your kind comment! Our goal is to always provide a 5-star experience for all of our guests and since we only received a 4 star rating from you, our management team would like to know where we fell short so we can make any necessary adjustments going forward, Please reach out to me at abuccola@fjmercedes.com. Thank you for your time and for your business.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for your kind comment! Our goal is to always provide a 5-star experience for all of our guests and since we only received a 4 star rating from you, our management team would like to know where we fell short so we can make any necessary adjustments going forward, Please reach out to me at abuccola@fjmercedes.com. Thank you for your time and for your business.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Jan 23, 2022
Returned my contact immediately . Very professional
Feb 9, 2022
Response from current dealership:
Hi Lee!
Thank you so much for your 5 star rating and kind comments! We are truly grateful for the opportunity to serve you and we look forward to doing so again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you so much for your 5 star rating and kind comments! We are truly grateful for the opportunity to serve you and we look forward to doing so again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
This dealership and I have a rocky start, they are not they are not as most dealerships that will call you back immediately, however however, they do contact you when it's necessary and for no other reason. Something that I'm not really quite used to. At the end of the day though, they got things taken care of period I picked the car I wanted, and will be getting it delivered immediately. Thank you to all that were involved in this sale.
Feb 9, 2022
Response from current dealership:
Hi Anthoni,
Thank you for taking the time to share about your recent experience at FJM and for your 5 star rating. Our team was happy to read that even though things started out a little rocky, we are pleased that we were able to recover and serve you well in the end. We are thankful for your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for taking the time to share about your recent experience at FJM and for your 5 star rating. Our team was happy to read that even though things started out a little rocky, we are pleased that we were able to recover and serve you well in the end. We are thankful for your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Replied immediately but still awaiting information regarding massage seats feature on this vehicle
Feb 9, 2022
Response from current dealership:
Hi John,
Thank you for your review. Our team noticed we received a 4-star rating from you and would like to know if the delayed response of getting the information re: the massage seats is the reason? Please reach out to me directly at abuccola@fjmercedes.com to let me know if anyone has been in contact with you since you posted this.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your review. Our team noticed we received a 4-star rating from you and would like to know if the delayed response of getting the information re: the massage seats is the reason? Please reach out to me directly at abuccola@fjmercedes.com to let me know if anyone has been in contact with you since you posted this.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 9, 2022
Response from current dealership:
Hi James!
Thank you so much for your 5 star rating and kind comment! We strive to provide excellent service for all of our guests and we are thrilled to know we were successful with you! We are truly grateful for your business and we look forward to serving you for many years to come!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you so much for your 5 star rating and kind comment! We strive to provide excellent service for all of our guests and we are thrilled to know we were successful with you! We are truly grateful for your business and we look forward to serving you for many years to come!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Dec 20, 2021
Got my CPO from Fletcher Jones of Newport Beach. Jin Choi promptly contacted me over phone and connected me to sales serviced by Blake Malgren. I had a superb professional service by Brandon from the moment I got there until I walked out two hours later with all paperwork done. I went back next day with my wife to take the car home. Brandon again prep the car even with a surprise ribbon for my wife!
Dec 4, 2021
Fantastic experience!
Great hospitality!
Easy to work with!
Nov 25, 2021
Not happy with them. It was one price when I contacted them to see the car and it jumped $3000 overnight. I checked the morning I was due to go and that's what I saw.
Jin Choi was very responsive. I was provided all the information I needed with respect to buying a vehicle, including financing info and dealer
inventory info, from fletcher Jones. I couldn't be more impressed. Thank you Jin,
Sep 30, 2021
Response from current dealership:
Hello Left04tee,
Congratulations on your beautiful Benz! The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Jin Choi has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment!
Take Care,
Alic
More ...
Congratulations on your beautiful Benz! The team at Fletcher Jones Motorcars strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Jin Choi has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment!
Take Care,
Alic
This was a GREAT experience. I ended up purchasing from here. Ashely was a dream to work with. I was an out of state purchase and hadn't done anything like that before.
She went over and above constantly during the purchase. Keeping communication with me the whole time and walked me through every step. We are looking to get another
family car next year and I will absolutely be going back to Ashley at Fletcher Jones. After so many bad past experiences at other dealerships, it was nice to have a solid great
experience.
Sep 9, 2021
Response from current dealership:
Hello Big Mac,
Congratulations on your gorgeous Benz! We are so appreciative of your loyalty and feedback about your experience with Ashley. I am very happy to hear that Ashley went above and beyond with reaching the best pricing to care for your vehicle. It was our pleasure to help get you into your desired choice of vehicle that best suits your needs! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and our team is wishing you many miles of enjoyment!
All the Best,
Alicia Buccola
Guest Experience
More ...
Congratulations on your gorgeous Benz! We are so appreciative of your loyalty and feedback about your experience with Ashley. I am very happy to hear that Ashley went above and beyond with reaching the best pricing to care for your vehicle. It was our pleasure to help get you into your desired choice of vehicle that best suits your needs! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and our team is wishing you many miles of enjoyment!
All the Best,
Alicia Buccola
Guest Experience
Aug 26, 2021
Response from current dealership:
Hello,
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting you with all of your Mercedes-Benz needs!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting you with all of your Mercedes-Benz needs!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Aug 4, 2021
Response from current dealership:
Hello Steve,
Thank you for the opportunity to serve you! Our team of associates are looking forward to serving you for many years to come!
Take Care,
Alicia Buccola
Guest Experience Manager
Thank you for the opportunity to serve you! Our team of associates are looking forward to serving you for many years to come!
Take Care,
Alicia Buccola
Guest Experience Manager
Jul 30, 2021
Response from current dealership:
Hello Vinceou812,
Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during our visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us.
Take Care,
Alicia Buccola
Guest Experience Manager
Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during our visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us.
Take Care,
Alicia Buccola
Guest Experience Manager
Jul 1, 2021
Response from current dealership:
Hi Margarite,
Thank you for allowing us the opportunity to serve you! The safety and satisfaction of our guests is important to us. Our team of associates are extremely grateful to have earned your business and are looking forward to serving you for many years to come and are here to help should you need us.
All the Best,
Alicia Buccola
Guest Experience Manager
Thank you for allowing us the opportunity to serve you! The safety and satisfaction of our guests is important to us. Our team of associates are extremely grateful to have earned your business and are looking forward to serving you for many years to come and are here to help should you need us.
All the Best,
Alicia Buccola
Guest Experience Manager
Excellent service. When I arrived for my appointment the car was ready for a quick review. I only had 30 minutes. The sales rep was great. I was approved for the purchase and provided a downpayment for them to prepare the paperwork. Picked up the car next day. Best experience ever buying a car.
Jun 28, 2021
Response from current dealership:
Hello Eric,
Congratulations on your gorgeous Benz! We are so appreciative of your loyalty and feedback about your experience with us. I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment!
Best Wishes,
Alicia Buccola
Guest Experience Manager
Congratulations on your gorgeous Benz! We are so appreciative of your loyalty and feedback about your experience with us. I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment!
Best Wishes,
Alicia Buccola
Guest Experience Manager
I contacted Jayda (sales rep) on June 17th to inquire on a 2021 G550. I let her know I was about to purchase a used G550 until I seen theres
pop up on Cargurus. She stated a customer had backed out of a deal and they had just listed the G550. I submitted my credit application w/
Jayda. She contacted me later that day and stated she could not get me approved. Which was weird because I was already approved at
another dealership for the same amount. So I then went secured my own financing. I called back June 19th and told Jayda I would like to put
a deposit on the G550 and would be wiring the funds in two business days. She stated they will not sale the G550 cash??? So I then spoke
w/ Greg the GSM he stated they would not sale the G550 cash because they wanted to make their money on the interest but if I was willing to
pay $20k over asking price he would ask the GM if he could sale it. Greg called me back and stated his GM refused to sale me the G550 cash.
I will not only be contacting M
Jun 21, 2021
Response from current dealership:
Hello Kas,
We are disappointed to read about your recent experience and appreciate your feedback. The team at Fletcher Jones Motorcars goes to great lengths to exceed the expectations for all of our guests. We hope that in the near future there will be another opportunity to better serve you.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
We are disappointed to read about your recent experience and appreciate your feedback. The team at Fletcher Jones Motorcars goes to great lengths to exceed the expectations for all of our guests. We hope that in the near future there will be another opportunity to better serve you.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Jun 10, 2021
Amazing customer experience
Jun 28, 2021
Response from current dealership:
Hello Kelwin,
Thank you so much for leaving us this amazing 5-stars rating regarding your recent experience with us! Our team of associates are looking forward to working with you for many more years to come and are here to help should you need us. Please reach out to us if we can be of any further assistance to you now or in the future.
All the Best,
Alicia Buccola
Guest Experience Manager
Thank you so much for leaving us this amazing 5-stars rating regarding your recent experience with us! Our team of associates are looking forward to working with you for many more years to come and are here to help should you need us. Please reach out to us if we can be of any further assistance to you now or in the future.
All the Best,
Alicia Buccola
Guest Experience Manager
May 30, 2021
Very friendly and helpful!
Jun 3, 2021
Response from current dealership:
Hi Jason,
We take great pride in serving our guest well, and happy to read our team of professionals were very friendly and helpful! Please feel welcome to contact us anytime.
Kind Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
We take great pride in serving our guest well, and happy to read our team of professionals were very friendly and helpful! Please feel welcome to contact us anytime.
Kind Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Jun 3, 2021
Response from current dealership:
Hello,
Thank you for taking the time to share you 5 star recommendations! We loved reading of your amazing experience and look forward to welcoming you back!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for taking the time to share you 5 star recommendations! We loved reading of your amazing experience and look forward to welcoming you back!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
May 27, 2021
Courtesou infomrative and great follow up. Just didn't have carI could commit to
May 28, 2021
Response from current dealership:
Hello Bill,
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to welcoming your back in the near future!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We look forward to welcoming your back in the near future!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
The salesman really tried, but being out of state, they wasn’t able to use the financing company that had approved me. So I didn’t get to purchase the vehicle.
May 28, 2021
Response from current dealership:
Hello,
We absolutely value your feedback and thank you for the kind rating! We hope that in the future their will be another opportunity to work with you.
Respectfully,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
We absolutely value your feedback and thank you for the kind rating! We hope that in the future their will be another opportunity to work with you.
Respectfully,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Joon was amazing and very persistent. He took care of me and I love my car. Shout out to the whole team (Bill,
Christine and Scott) My car was delivered quickly and its exactly what I was hoping for!
Thank you!
May 28, 2021
Response from current dealership:
Hello Herb,
Thank you for your business and 5 star recommendations! Your wonderful rating reflects our commitment to delivering world-class guest experiences! We look forward to working with you for many years to come! Congratulations on your purchase!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for your business and 5 star recommendations! Your wonderful rating reflects our commitment to delivering world-class guest experiences! We look forward to working with you for many years to come! Congratulations on your purchase!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Fletcher Jones has great customer service. They have no hidden costs like some dealers. I would definitely go
back and totally recommend them!!
May 28, 2021
Response from current dealership:
Hello,
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting your with all of your Mercedes-Benz needs!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting your with all of your Mercedes-Benz needs!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
May 17, 2021
I spoke with a sales associate named Bill who indicated that since I was out
of state, he could not help me. I asked him why then did he call me and he
proceeded to be condescending and rude. I honestly have never been
treated so poorly by a sales associate. Stay away from this guy if you love a
car, he'll make you not want to buy it.
May 12, 2021
first of all I am a very picky person but the customer service Jamel Stewart gave me really won me to get this car . And I know Fletcher Jones
Motorcars really worked with me to get me in this beautiful car. Thanks !!! And I will recommend CarGurus
May 28, 2021
Response from current dealership:
Hello Karroman,
We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Apr 23, 2021
Courteous and professional.
May 28, 2021
Response from current dealership:
Hi Richard,
It is a wonderful privilege to have your 5 star rating and recommendations. Thank you for your business and the opportunity to serve you!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
It is a wonderful privilege to have your 5 star rating and recommendations. Thank you for your business and the opportunity to serve you!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Apr 22, 2021
Response from current dealership:
Hello,
Thank you for your business and the opportunity to have your 5 star recommendations! We strive to be the best in the business, and thrilled to know our talented team members exemplify that!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for your business and the opportunity to have your 5 star recommendations! We strive to be the best in the business, and thrilled to know our talented team members exemplify that!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Apr 13, 2021
I was told to come in because they had more flexibility on price in person. Once I arrived
there was no price flexibility and the trade in value and financing rates were not competitive. I
think they only want to sell Mercedes, so if you're going there for anything else be prepared
to be underwhelmed.
Apr 14, 2021
Response from current dealership:
Hi Kristen,
Thank you for your feedback and the opportunity to serve you! Our reviews are very important to us but more importantly is the experience our guests have. If there is ever anything I can assist you with, please contact us anytime at abuccola@fjmercedes.com
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for your feedback and the opportunity to serve you! Our reviews are very important to us but more importantly is the experience our guests have. If there is ever anything I can assist you with, please contact us anytime at abuccola@fjmercedes.com
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Apr 13, 2021
Response from current dealership:
Hello,
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting your with all of your Mercedes-Benz needs!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting your with all of your Mercedes-Benz needs!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Ran my credit knowing I was in Kansas City and agreed to deal then didn't respond for a hour and then told me car was sold. Might be a great dealer, don't deal with Scott though.
Apr 13, 2021
Response from current dealership:
Hello,
Thank you for you business and the opportunity to assist you during your quest for a new vehicle. The team at Fletcher Jones Motorcars goes to great lengths to exceed the expectations for all of our guests and disheartened to read you review. Our team made every effort to accommodate your inquiry. Unfortunately, the vehicle you were interested in was highly sought after and during the process, the vehicle sold. Running credit is consistent with the industry standards and best practices. Please feel welcome to contact us if we may offer assistance.
Kind Regards,
Alicia Buccola and yo
More ...
Thank you for you business and the opportunity to assist you during your quest for a new vehicle. The team at Fletcher Jones Motorcars goes to great lengths to exceed the expectations for all of our guests and disheartened to read you review. Our team made every effort to accommodate your inquiry. Unfortunately, the vehicle you were interested in was highly sought after and during the process, the vehicle sold. Running credit is consistent with the industry standards and best practices. Please feel welcome to contact us if we may offer assistance.
Kind Regards,
Alicia Buccola and yo
Apr 11, 2021
Very knowledgeable salesman
Apr 14, 2021
Response from current dealership:
Hi Andre,
Thank you for the 5 star rating and kind review! We are happy to read your visit provided you great knowledge for the amazing Mercedes-Benz brand! We are looking forward to assisting you will all of your Mercedes-Benz needs!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for the 5 star rating and kind review! We are happy to read your visit provided you great knowledge for the amazing Mercedes-Benz brand! We are looking forward to assisting you will all of your Mercedes-Benz needs!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Mar 31, 2021
Response from current dealership:
Hello,
Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Motorcars is so pleased to have your 5 star rating and high recommendations!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Motorcars is so pleased to have your 5 star rating and high recommendations!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Mar 23, 2021
⭐️⭐️⭐️⭐️⭐️... They met all my expectations from the beginning to the end.
Mar 26, 2021
Response from current dealership:
Hello Carolyn,
We couldn't be more pleased to have earned your business and five star recommendations! It was wonderful to read that your dealership experience was nothing short of extraordinary from beginning to end!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
We couldn't be more pleased to have earned your business and five star recommendations! It was wonderful to read that your dealership experience was nothing short of extraordinary from beginning to end!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Mar 23, 2021
Response from current dealership:
Hi Bruce,
Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you!
Best Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you!
Best Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
I was contacted by at least 3 people from Fletcher Jones. Of the three Raj Modha was the most helpful. He went out and physically took pictures of the vehicle I was interested
in. But being as efficient as possible the vehicle I was interested in sold within three days. Raj committed to work with me and keep an eye out for the type of vehicle I am
looking for. The main problem iOS that I live in Nevada and Fletcher Jones is in California, about a 3/4 hour drive from here. It's a work in progress.
Mar 17, 2021
Response from current dealership:
Hello,
We couldn't be more pleased to read of the commitment and dedication Raj put forth to answer your questions and assist you in reviewing the details of the vehicle you were seeking. It is unfortunate to hear this highly sought after vehicle sold and we are disheartened to know this; however truly grateful to have you share your genuine sediments for Raj! It is our greatest hope that there will be another opportunity to earn your business in the future! Thanks again!
Sincere Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Mana
More ...
We couldn't be more pleased to read of the commitment and dedication Raj put forth to answer your questions and assist you in reviewing the details of the vehicle you were seeking. It is unfortunate to hear this highly sought after vehicle sold and we are disheartened to know this; however truly grateful to have you share your genuine sediments for Raj! It is our greatest hope that there will be another opportunity to earn your business in the future! Thanks again!
Sincere Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Mana
Feb 27, 2021
Very Responsive and Informative!
Mar 1, 2021
Response from current dealership:
Hello Therese,
We absolutely value your feedback and thank you for the 5 star rating! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
We absolutely value your feedback and thank you for the 5 star rating! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Feb 21, 2021
Everything was great until I was
assigned to a strong arm salesman who
tried the old, there's 3 appointments on
it today. Funny that was a week ago and
the car is still available.Found one
closer to me that was certified. I was
ready to buy from them until the
smarmy salesaman reached out.
Feb 24, 2021
Response from current dealership:
Hello Rex,
Please accept our apologies that we fell short on exceeding your expectations. We do appreciate having the opportunity to see your feedback and hope to have another opportunity to better serve you in the future.
Congratulations on your purchase! We hope you do enjoy every mile.
Sincere Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Please accept our apologies that we fell short on exceeding your expectations. We do appreciate having the opportunity to see your feedback and hope to have another opportunity to better serve you in the future.
Congratulations on your purchase! We hope you do enjoy every mile.
Sincere Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Feb 17, 2021
Thoughtful, Courteous, considerate, timely response, car miles higher exceeded the bar to be financed as a new vehicle. financial institution considered too high for a lower interest rate. GreT car.
Feb 17, 2021
Response from current dealership:
Hello Mildred,
Thank you for your five star recommendations and taking the time to share such thoughtful feedback! We are truly grateful for your business and look forward to working with you for years to come!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for your five star recommendations and taking the time to share such thoughtful feedback! We are truly grateful for your business and look forward to working with you for years to come!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Feb 12, 2021
Contacted me and set me up to speak with the manager. Contacted me when vehicle sold
Feb 16, 2021
Response from current dealership:
Hi Vance,
Thank you for sharing your valuable feedback! We strive to assist our guests in finding their perfect dream vehicle and disappointed to know we were unable to fulfill you wishes. Please feel welcome to contact us anytime! We truly hope there will be another opportunity to better serve you.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for sharing your valuable feedback! We strive to assist our guests in finding their perfect dream vehicle and disappointed to know we were unable to fulfill you wishes. Please feel welcome to contact us anytime! We truly hope there will be another opportunity to better serve you.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Excellent costumer service. Contacted me immediately and follow up.. Unfortunately didn’t but the car. Will check them out later on for sure.
Feb 16, 2021
Response from current dealership:
Hello,
Thank you for your five star recommendations and allowing our team the opportunity to assist you during your quest for a new vehicle! Your wonderful feedback means the world to us and it is our greatest hope that there will be another opportunity to do business with you in the future!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for your five star recommendations and allowing our team the opportunity to assist you during your quest for a new vehicle! Your wonderful feedback means the world to us and it is our greatest hope that there will be another opportunity to do business with you in the future!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Feb 8, 2021
Very great experience very professional very friendly dilevered as promised easy to talk to gave me what I wanted no hassle
Feb 9, 2021
Response from current dealership:
Hi Henry,
Our team was elated to read that our team took fantastic care of you by being knowledgeable, professional and delivered as promised! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones Family!
Warm Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Our team was elated to read that our team took fantastic care of you by being knowledgeable, professional and delivered as promised! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Mercedes-Benz! Enjoy and welcome to the Fletcher Jones Family!
Warm Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
They answered right away , nice and fast
I don’t buy there yet ..(not experienced buying)
Feb 9, 2021
Response from current dealership:
Hello,
Thank you for allowing our sales team the opportunity to assist you during your quest for a new vehicle and rewarding our fine time with your 5 star recommendations! Please feel welcome to contact us if we may offer further assistance in finding your dream vehicle!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for allowing our sales team the opportunity to assist you during your quest for a new vehicle and rewarding our fine time with your 5 star recommendations! Please feel welcome to contact us if we may offer further assistance in finding your dream vehicle!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Feb 4, 2021
Dealership was quick to respond to me initially. They were very professional and courteous and constantly stayed in touch throughout the entire sales process. Would highly recommend this dealership.
Feb 4, 2021
Response from current dealership:
Hello Vince,
Our team is excited that we were able to work together and get you into a new Mercedes-Benz ! We truly appreciate your business and look forward to assisting you with all of your Mercedes- Benz needs.
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Our team is excited that we were able to work together and get you into a new Mercedes-Benz ! We truly appreciate your business and look forward to assisting you with all of your Mercedes- Benz needs.
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Feb 4, 2021
Response from current dealership:
Hello,
Wow! Our team at Fletcher Jones Motorcars is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding purchase experience! Congratulations! We hope you enjoy every mile!
Warm Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Wow! Our team at Fletcher Jones Motorcars is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding purchase experience! Congratulations! We hope you enjoy every mile!
Warm Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Feb 3, 2021
Quick respond and friendly.
Feb 4, 2021
Response from current dealership:
Hello Le,
We absolutely value your business and so very grateful to see your 5 star recommendations! It was wonderful to know your service was attended to in a friendly and timely manner. Thank you for the opportunity to serve you!
Warm Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
We absolutely value your business and so very grateful to see your 5 star recommendations! It was wonderful to know your service was attended to in a friendly and timely manner. Thank you for the opportunity to serve you!
Warm Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Jan 30, 2021
Very nice people Very good attention
Feb 2, 2021
Response from current dealership:
Hi Felix,
It is wonderful to hear that your most recent visit with us is deserving of your 5-stars!
We are grateful for your business!
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
It is wonderful to hear that your most recent visit with us is deserving of your 5-stars!
We are grateful for your business!
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Jan 24, 2021
Immediately responded. Very professional.
Jan 27, 2021
Response from current dealership:
Hi Terry,
We absolutely value your feedback and thank you for the 5 star rating! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too!
Warm Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We absolutely value your feedback and thank you for the 5 star rating! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too!
Warm Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jan 27, 2021
Response from current dealership:
Hi Donna,
Thank you for the opportunity to earn your business! We couldn't be more grateful to have your thoughtful sediments for your salesperson! Congratulations on your purchase! Please feel welcome to contact us anytime!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the opportunity to earn your business! We couldn't be more grateful to have your thoughtful sediments for your salesperson! Congratulations on your purchase! Please feel welcome to contact us anytime!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The dealer was prompt, answer my questions I thought I got a fair deal on the automobile that I purchase it wasn’t a great deal but it was fair my trading car value was great.
Jan 27, 2021
Response from current dealership:
Hello Flemming,
What a wonderful review! Thank you so much for taking the time to share and for the 5 star rating! We do try to get each guest the best deal possible and so thrilled to know of the great efforts our team diligently worked in providing you just that! On behalf of our entire team, we thank you for your excellent recommendations and welcoming you to our Fletcher Jones family! Please reach out to me directly should you have any outstanding questions.
Sincere Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuc
More ...
What a wonderful review! Thank you so much for taking the time to share and for the 5 star rating! We do try to get each guest the best deal possible and so thrilled to know of the great efforts our team diligently worked in providing you just that! On behalf of our entire team, we thank you for your excellent recommendations and welcoming you to our Fletcher Jones family! Please reach out to me directly should you have any outstanding questions.
Sincere Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuc
Jan 9, 2021
Response from current dealership:
Hello,
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting your with all of your Mercedes-Benz needs!
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for your business & the 5 star rating! The team at Fletcher Jones Motorcars look forward to assisting your with all of your Mercedes-Benz needs!
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Jan 8, 2021
Very fast comms
Jan 9, 2021
Response from current dealership:
Hi Joshua,
The team at Fletcher Jones Motorcars is honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
The team at Fletcher Jones Motorcars is honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Jan 5, 2021
Reached out to me in a timely manner
Jan 7, 2021
Response from current dealership:
Hi Bradley,
We are pleased to know your needs were addressed in a timely manner and appreciate you compliment our level of service. Thank you for your 5 star rating and please feel welcome to contact us anytime.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
We are pleased to know your needs were addressed in a timely manner and appreciate you compliment our level of service. Thank you for your 5 star rating and please feel welcome to contact us anytime.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Jan 3, 2021
very helpful
Jan 7, 2021
Response from current dealership:
Hello Lynn,
Thanks for leaving us such a wonderful review! Our team of experts are looking forward to serving you for many more years to come and so pleased to know you found our service to be helpful part of maintaining your vehicle. We look forward to welcoming you back!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thanks for leaving us such a wonderful review! Our team of experts are looking forward to serving you for many more years to come and so pleased to know you found our service to be helpful part of maintaining your vehicle. We look forward to welcoming you back!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Jan 2, 2021
He emailed me asking for my phone number which I gave him. I emailed him back with my phone number and told him I was interested in trading MU 2020 AMG GT63 Coupe then he never replied to my request.
Jan 7, 2021
Response from current dealership:
Hello Joe,
We take our reviews very seriously but even more seriously are our guests experiences. Our team was disheartened to read your review. I am very sorry there has been a lack of communication. Please reach out to me directly atabuccola@fjmercedes.com as I would like to offer my assistance.
Sincere Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We take our reviews very seriously but even more seriously are our guests experiences. Our team was disheartened to read your review. I am very sorry there has been a lack of communication. Please reach out to me directly atabuccola@fjmercedes.com as I would like to offer my assistance.
Sincere Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Dec 26, 2020
Excellent
Jan 7, 2021
Response from current dealership:
Hi Edwin,
Thank you for the five star review as sharing excellent experience! Please feel welcome to contact us anytime.
Best Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for the five star review as sharing excellent experience! Please feel welcome to contact us anytime.
Best Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Dec 20, 2020
Great experience! They were professional and answered all my questions promptly.
Jan 7, 2021
Response from current dealership:
Hi Kelvin,
Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our team show our dedication in providing world-class Mercedes-Benz Service experiences!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our team show our dedication in providing world-class Mercedes-Benz Service experiences!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Dec 14, 2020
responsive and to the point.
Dec 14, 2020
Response from current dealership:
Hi Frank,
Seeing that our guest receive the highest level of service and care is our top priority! We are pleased to know your visit was met with the proper responsiveness and direction. We look forward to welcoming your back!
Best, Wishes
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Seeing that our guest receive the highest level of service and care is our top priority! We are pleased to know your visit was met with the proper responsiveness and direction. We look forward to welcoming your back!
Best, Wishes
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Dec 14, 2020
Response from current dealership:
Hello,
It is a wonderful privilege to have your 5 star rating and recommendations. We are thrilled to hear of your helpful visit! Thank you for your business and the opportunity to serve you!
Warm Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
It is a wonderful privilege to have your 5 star rating and recommendations. We are thrilled to hear of your helpful visit! Thank you for your business and the opportunity to serve you!
Warm Wishes,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Responsive but didn't want to listen or
acknowledge what I had to say. I made an offer
that the salesperson didn't counter, I was turned
down but after a week they reduced the price
Dec 1, 2020
Response from current dealership:
Hello,
Our reviews are important to us and we take them seriously. Most importantly, we want each of our guests to have an excellent experience, so we were disappointed to read about yours. We never want any of our guests to leave feeling this way. If I may be of assistance please reach out to me directly at abuccola@fjmercedes.com
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Our reviews are important to us and we take them seriously. Most importantly, we want each of our guests to have an excellent experience, so we were disappointed to read about yours. We never want any of our guests to leave feeling this way. If I may be of assistance please reach out to me directly at abuccola@fjmercedes.com
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Dec 1, 2020
Response from current dealership:
Hello,
Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Please feel welcome to contact me if I may be of assistance.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Please feel welcome to contact me if I may be of assistance.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Nov 18, 2020
Great followip!
Nov 19, 2020
Response from current dealership:
Hi Rod,
Thank you for your 5 star review! Our goal is to provide the best experience possible!
Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for your 5 star review! Our goal is to provide the best experience possible!
Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Nov 15, 2020
After inviting me in for a “demo” which i didn’t even get to drive the car. We have talked about pricing I said I was comfortable at 850 for a C63 sedan but I had to confirm with my spouse if she would be ok with that too. After that I said please give us some time to think about it. With in the week they changed the lease payment of that car 4 times from 850, 914.71,974, and back down to 914. In addition when I said I was ready to pick up the car on but I was on vacation and I would like to put a security deposit on it so when I could get back it would be a done deal but I could not even do that. The next thing I know I get an email saying that car might not even be there when I get back from my vacation. Over all very disorganized and not very transparent.
Nov 15, 2020
Perfect !
Nov 17, 2020
Response from current dealership:
Hello Jeffrey,
Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Nov 14, 2020
They called me and when I said I was from another state they stated the will not allow me to purchase the car even when I offered to pay the shipping fees. Your loss!
Nov 7, 2020
Excellent, Excellent, Excellent. Dealing with the staff at Fletcher Jones provided one of the best car buying experience I have ever had. A special thank you to Charles, Alex, and Dave. I would recommend Fletcher Jones and the sales team to anyone.
Nov 9, 2020
Response from current dealership:
Hello Jose,
Hello,
Thank you for your 5 star review! Our goal is to provide the best experience possible. We are grateful to have earned your business and flattered to have your excellent recommendations!
Take Care,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Hello,
Thank you for your 5 star review! Our goal is to provide the best experience possible. We are grateful to have earned your business and flattered to have your excellent recommendations!
Take Care,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Nov 7, 2020
Friendly and attentive sales representative. Questions answered promptly. Frequent unsolicited but welcomed check ins. Will definitely utilize Fetcher Jones Motorcars again.
Nov 9, 2020
Response from current dealership:
Hello Genie,
Thank you for complimenting our talented team on the level of service you experienced while servicing your Mercedes-Benz! All of us at Fletcher Jones Motorcars appreciate the opportunity to earn your business.
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for complimenting our talented team on the level of service you experienced while servicing your Mercedes-Benz! All of us at Fletcher Jones Motorcars appreciate the opportunity to earn your business.
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Charles McCarthy got me the car I wanted For an excellent price 5k cheaper then the other dealerships. We did the deal over the phone within 2-3 hours before other customers with appointments to check the car out. When the deal was done I flew out to SNA, Charles picked me with VIP treatment, took me for a tour and wow I was amaze with the dealership. This dealership is beyond Nordstrom. But enough said, picked up my car with an excellent gorgeous detail and a full tank of gas and drove my beauty back to Northern California.
Nov 3, 2020
Response from current dealership:
Hi Michael,
All of us at Fletcher Jones Motorcars are truly grateful to have the opportunity to assist you during your quest for a new Mercedes-Benz! Our team was pleased to read that you found your dealership experience be attended to with true VIP treatment while finding your dream vehicle. We all take great pride in serving our guest well, and thrilled to know Charles McCarthy was at your side to ensure you had the ultimate car buying experience from beginning to end. Congratulations on your purchase!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
More ...
All of us at Fletcher Jones Motorcars are truly grateful to have the opportunity to assist you during your quest for a new Mercedes-Benz! Our team was pleased to read that you found your dealership experience be attended to with true VIP treatment while finding your dream vehicle. We all take great pride in serving our guest well, and thrilled to know Charles McCarthy was at your side to ensure you had the ultimate car buying experience from beginning to end. Congratulations on your purchase!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Oct 27, 2020
I didn’t go to the dealership but they’re prompt on answering my questions thru e-mail.
Oct 28, 2020
Response from current dealership:
Hi Glenn,
Thank you for the opportunity to assist you. If we may address any outstanding questions or concerns, please feel welcome to contact us anytime.
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for the opportunity to assist you. If we may address any outstanding questions or concerns, please feel welcome to contact us anytime.
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Oct 25, 2020
Great!
Oct 28, 2020
Response from current dealership:
Hi Jim,
Thank you for your 5 star review! Our goal is to provide the best experience possible. Please feel welcome to contact us anytime!
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star review! Our goal is to provide the best experience possible. Please feel welcome to contact us anytime!
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Oct 14, 2020
The service was fantastic. The assistant was so kind and helpful.
Oct 16, 2020
Response from current dealership:
Hello Chan,
Thank you for your 5 star review! We are thrilled to know of your fantastic visit! Our goal is to provide the best experience possible.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Thank you for your 5 star review! We are thrilled to know of your fantastic visit! Our goal is to provide the best experience possible.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
Oct 10, 2020
Wonderful dealer. Raj is great to work with. First class company and first class people
Oct 13, 2020
Response from current dealership:
Hello Ken,
Thank you for taking the time to share your genuine feedback and five star rating! We are grateful to have earned your business and recommendations!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for taking the time to share your genuine feedback and five star rating! We are grateful to have earned your business and recommendations!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Oct 1, 2020
The car was sold and never has been removed from listing
Oct 5, 2020
Response from current dealership:
Hello Heriberto,
The team at Fletcher Jones Motorcars would like to sincerely apologize for any communication challenges you encountered recently. We hope that in the near future there will be another opportunity to better serve you.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The team at Fletcher Jones Motorcars would like to sincerely apologize for any communication challenges you encountered recently. We hope that in the near future there will be another opportunity to better serve you.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Sep 30, 2020
Response from current dealership:
Hello,
It is a wonderful privilege to have your 5 star rating and recommendations. Thank you for your business and the opportunity to serve you!
Take Care,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
It is a wonderful privilege to have your 5 star rating and recommendations. Thank you for your business and the opportunity to serve you!
Take Care,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
I was contacted immediately by several representatives.
It was easy to schedule a test drive and the staff was
very accommodating. Bill Handy was my personal
contact and was a very professional representative, no
rush, and very helpful. Fletcher Jones is a quality
company handling quality vehicles. I just happened to
pass on this one.
Sep 23, 2020
This dealership is ABSOLUTELY AMAZING. My
customer service experience was amongst the
best, which I have ever received. My initial inquiry
occurred late in the evening (East Coast time) via
the internet and I received a message with
detailed information the very next morning. My
entire process, start to finish, was truly
outstanding. Iâm a business person myself, so I
strive to provide quality customer service and
experiences; Fletcher Jones MotorCars did
exactly that!! Their entire team needs to be
commended. This is why they are the #1
Mercedes Benz dealer in the country!
I will be referring all of my business affiliates and
family to them!! Excellent Job Fletcher Jones!
Sep 23, 2020
Response from current dealership:
Hello Shaujuan,
Thank you for allowing us to be a part of your journey during your quest for a new Mercedes- Benz! We are thrilled to know your out of state purchase experience was met with great professionalism, care, and quality customer service! All of us at Fletcher Jones are flatted to have your genuine feedback and recommendations! Please feel welcome to contact us anytime! Congratulations on your purchase!
With Much Gratitude,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for allowing us to be a part of your journey during your quest for a new Mercedes- Benz! We are thrilled to know your out of state purchase experience was met with great professionalism, care, and quality customer service! All of us at Fletcher Jones are flatted to have your genuine feedback and recommendations! Please feel welcome to contact us anytime! Congratulations on your purchase!
With Much Gratitude,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Although I did not purchase the vehicle. They were very proactive. Hopefully. The next time, I will gave better luck.
Sep 23, 2020
Response from current dealership:
Hello,
The team at Fletcher Jones Motorcars appreciates the opportunity to work with you during your quest for a new vehicle. Thank you for taking the time to share your feedback and rating. We hope there will be another opportunity earn your business in the near future. Please feel welcome to contact us anytime!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The team at Fletcher Jones Motorcars appreciates the opportunity to work with you during your quest for a new vehicle. Thank you for taking the time to share your feedback and rating. We hope there will be another opportunity earn your business in the near future. Please feel welcome to contact us anytime!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Sep 23, 2020
Response from current dealership:
Hi Cynthia,
Our team is excited that we were able to work together and get you into a new Mercedes-Benz! We truly appreciate your business and look forward to assisting you with all of your Mercedes-Benz needs.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Our team is excited that we were able to work together and get you into a new Mercedes-Benz! We truly appreciate your business and look forward to assisting you with all of your Mercedes-Benz needs.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
My sales guy was great! He tried everything he could do to get us into the car but at the end of the day the numbers didn’t work for me.
Sep 21, 2020
Response from current dealership:
Hello,
Thank you for allowing us the opportunity to earn your business. All of us at Fletcher Jones Motor cars are thrilled to have your recommendations. Please know each person worked hard to provide the best numbers on the vehicle you were seeking and disappointed that things didn't come to fruition. We hope that in the future there will be another opportunity to conduct business with you again.
Most Sincerely,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for allowing us the opportunity to earn your business. All of us at Fletcher Jones Motor cars are thrilled to have your recommendations. Please know each person worked hard to provide the best numbers on the vehicle you were seeking and disappointed that things didn't come to fruition. We hope that in the future there will be another opportunity to conduct business with you again.
Most Sincerely,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Lights were out when I contacted them, but they called me back once they were able to. I scheduled a test drive and they had the car ready for me. The salesman, David was so down to Earth. Not pushy or anything. Tech guy Payden is soooo helpful both in person and by email.
Sep 14, 2020
Response from current dealership:
Hello,
We are so thrilled to have had the opportunity to work with you during your vehicle search and apologize for the power outage you encountered. Thank you for allowing us to provide you with a genuine purchase experience, and we truly appreciate your compliments regarding our talented team members David and Payden. Congratulations on your new Mercedes-Benz! Enjoy!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We are so thrilled to have had the opportunity to work with you during your vehicle search and apologize for the power outage you encountered. Thank you for allowing us to provide you with a genuine purchase experience, and we truly appreciate your compliments regarding our talented team members David and Payden. Congratulations on your new Mercedes-Benz! Enjoy!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Sep 8, 2020
Response from current dealership:
Hi Travis,
The team at Fletcher Jones Motorcars is thrilled to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
The team at Fletcher Jones Motorcars is thrilled to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Great dealership! They were willing to ship the car to me but the deal broke down on my end, but I’m still looking on there website to see if we are able to do business.
Sep 8, 2020
Response from current dealership:
Hi Jay,
Our team was thrilled to have the opportunity to work together in hopes of finding you the perfect Mercedes-Benz! We are disappointed to know the deal didn't move forward but hope that you will consider working with us again soon! Please feel welcome to contact us anytime!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Our team was thrilled to have the opportunity to work together in hopes of finding you the perfect Mercedes-Benz! We are disappointed to know the deal didn't move forward but hope that you will consider working with us again soon! Please feel welcome to contact us anytime!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Very professional and responsive. Car was in the process of being sold so they asked about my
parameters and sent me other options.
Sep 8, 2020
Response from current dealership:
Hello Keith,
Thank you for taking the time to share you genuine feedback and your 5 star rating! We hope to have another opportunity to help you find the vehicle of your dreams!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Thank you for taking the time to share you genuine feedback and your 5 star rating! We hope to have another opportunity to help you find the vehicle of your dreams!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
Aug 21, 2020
Response from current dealership:
Hello,
Thank you for allowing us the opportunity to serve you! We are thrilled to read your wonderful compliments!
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for allowing us the opportunity to serve you! We are thrilled to read your wonderful compliments!
Kind Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Fletcher Jones is a professionally run dealership in every aspect. I received an immediate response to inquiries. Had an appointment confirmed by email. Upon arrival we were greeted and directed to the sales representative who had contacted us earlier.
I ended up purchasing a vehicle other than the one I initially inquired about. They have a "platinum CPO" program and vehicle is pristine.
Thank you Daniel Diconti and the entire staff at Fletcher Jones!
Aug 19, 2020
Response from current dealership:
HI Gary,
The Team at Fletcher Jones Motorcars is a dedicated group of professionals that strive to provide a sales experience that is exciting and memorable for all of our guests. Building lasting business relationships is paramount to us and we are thrilled to know of the confidence you had working with Daniel! We are truly flattered to have your thoughtful complements and recommendations. Congratulations on your purchase!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The Team at Fletcher Jones Motorcars is a dedicated group of professionals that strive to provide a sales experience that is exciting and memorable for all of our guests. Building lasting business relationships is paramount to us and we are thrilled to know of the confidence you had working with Daniel! We are truly flattered to have your thoughtful complements and recommendations. Congratulations on your purchase!
Best Wishes,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Aug 19, 2020
Response from current dealership:
Hello,
Thank you for your 5 star rating! Our number one goal is to provide outstanding experiences for all of our guests!
Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for your 5 star rating! Our number one goal is to provide outstanding experiences for all of our guests!
Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Aug 11, 2020
I was warmly received by Utam and Ashley. I purchased this 2017 GLC300 and Tom Johnson the Finance guy was great!! My overall experience at this dealership so far was fantastic!!
Aug 19, 2020
Response from current dealership:
Hello Lawrence,
We appreciate your 5 star review! Thank you for sharing your great sales experience with Utam & Ashley! We are grateful for your business and look forward to serving you for many more years! Congratulations on your new Mercedes! Enjoy!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We appreciate your 5 star review! Thank you for sharing your great sales experience with Utam & Ashley! We are grateful for your business and look forward to serving you for many more years! Congratulations on your new Mercedes! Enjoy!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Very polite and professional. They also followed up to make sure I was taken care of. The only reason I didn’t purchase was the distance. I’m a sooner.
Aug 11, 2020
Response from current dealership:
Hi Jerry,
Thank you for allowing us the opportunity to assist you during your quest for a new vehicle. Thank you for your 5 star rating and kind review! We hope to have another opportunity to do business with you in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for allowing us the opportunity to assist you during your quest for a new vehicle. Thank you for your 5 star rating and kind review! We hope to have another opportunity to do business with you in the future.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Aug 7, 2020
Great’
Aug 11, 2020
Response from current dealership:
Hello Lamar,
It is wonderful to hear that your most recent visit with us is deserving of your 5-stars!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
It is wonderful to hear that your most recent visit with us is deserving of your 5-stars!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
Jul 24, 2020
Great dealership!
Aug 11, 2020
Response from current dealership:
Hi Norman,
The team at Fletcher Jones Motorcars is honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
The team at Fletcher Jones Motorcars is honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
Jul 24, 2020
Response from current dealership:
Hi,
Thank you for the rating and sharing your experience!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the rating and sharing your experience!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 21, 2020
Very smooth experience. No problems. Delivery took a few days, but that was due to the transport company's
busy schedule.
Jul 24, 2020
Response from current dealership:
Hi Arek,
Thank you for the 5 star rating and sharing your wonderful comments with us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the 5 star rating and sharing your wonderful comments with us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 20, 2020
It started well with a sales rep named Josh, but did not continue as we proceeded. I purchased the car on a Saturday with the promise of
additional work being performed by Fletcher Jones as part of the purchase agreement and a deal that was made with Josh. Josh agreed to
put this in writing BUT apparently "forgot" & went on vacation. I called the service dept. & made all the necessary arrangements only to be
told by the service dept. that they refuse to do the work unless i agree to pay. I explained that I was a new client whom just purchased a car
and that I had the agreement in writing and gave him the deal number on the agreement to verify. I was told that unless the sales
department agrees to pay the bill that the service department will not perform the work - deal number or not! Well after many frustrating
discussions with many people, I was finally assisted by Alicia and Kristine who verified the accuracy of my paperwork, apologized and
fulfilled the obligations. 3 stars 4 them
Jul 24, 2020
Response from current dealership:
Hi Richard,
Thank you for taking some time to speak with us and please once more accept our apologies. If we may assist you with anything on the road ahead please let me know.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for taking some time to speak with us and please once more accept our apologies. If we may assist you with anything on the road ahead please let me know.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
First sounded like a great deal over phone with credit applications. Then told me come in and sign for car. Went in and story changed I needed more down from 5k to 10k. Once i said 8k down was the most they said okay come sign and take the car. After i get there then story changed that i now needed better credit. Once I found a co signer with excellent credit then they said no deal with any banks and started avoiding phone calls.
Jul 24, 2020
Response from current dealership:
Hi Jeremy,
Our team is sorry to read about your experience, if I may be of any assistance please feel welcome to contact me directly.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Our team is sorry to read about your experience, if I may be of any assistance please feel welcome to contact me directly.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 15, 2020
Response from current dealership:
Hi,
Thank you for the wonderful 5 star review and comments! Our team looks forward to seeing you again on the road ahead.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the wonderful 5 star review and comments! Our team looks forward to seeing you again on the road ahead.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 10, 2020
Excellent
Jul 15, 2020
Response from current dealership:
Hi Shane,
Thank you for the 5 star rating! Our team looks forward to assisting you again!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the 5 star rating! Our team looks forward to assisting you again!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 15, 2020
Response from current dealership:
Hi Tony,
Thank you for taking a moment to share you amazing experience! We truly appreciate your review and business.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for taking a moment to share you amazing experience! We truly appreciate your review and business.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Seems like Sales Dept worked In teams which made it difficult to get much done. I felt like I was constantly being handed off. I had to do most of the follow up. The Finance Dept discussed several financing options to utilize but at the end only one was offered.
Jul 15, 2020
Response from current dealership:
Hi,
Your experience is important to all of us and we are sorry to hear that we did not exceed your expectations. If we may assist you with anything today or on the road ahead please feel welcome to contact me.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Your experience is important to all of us and we are sorry to hear that we did not exceed your expectations. If we may assist you with anything today or on the road ahead please feel welcome to contact me.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jun 26, 2020
Great customer service!
Jul 15, 2020
Response from current dealership:
Hi Rachel,
Thank you for taking some time to share your 5 star experience with all of us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for taking some time to share your 5 star experience with all of us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jul 15, 2020
Response from current dealership:
Hi Ashley,
Thank you for this 5 star rating and your very kind words!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for this 5 star rating and your very kind words!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jun 22, 2020
Response from current dealership:
Hi,
Thank you for sharing your 5 star experience with all of us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for sharing your 5 star experience with all of us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jun 22, 2020
Response from current dealership:
Hi Dave,
Thank you for the 5 star rating and kind words!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the 5 star rating and kind words!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jun 12, 2020
They were fantastic to work with very pleasant
Jun 22, 2020
Response from current dealership:
Hi Lou,
Thank you for the wonderful rating and sharing your kind feedback with all of us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the wonderful rating and sharing your kind feedback with all of us!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jun 7, 2020
Dealership was very responsive and followed up repeatedly, They are pros. I decided on a different model but otherwise would have purchased the car they were offering.
Jun 10, 2020
Response from current dealership:
Hi Ted,
We are honored to have your kind sediments and five star rating! Thank you for allowing us the opportunity to work with you during your recent vehicle search! We hope that in the future we will have another opportunity to do business with you! Congratulations on your purchase! Enjoy!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We are honored to have your kind sediments and five star rating! Thank you for allowing us the opportunity to work with you during your recent vehicle search! We hope that in the future we will have another opportunity to do business with you! Congratulations on your purchase! Enjoy!
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jun 8, 2020
Response from current dealership:
Hello,
Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Jun 3, 2020
They are respond right away.
Jun 5, 2020
Response from current dealership:
Hi Tho,
The team at Fletcher Jones Motorcars appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. Please let us know if we can be of any further assistance in the future. Feel free to contact me anytime.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The team at Fletcher Jones Motorcars appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. Please let us know if we can be of any further assistance in the future. Feel free to contact me anytime.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
dealership was quick
to respond to my
your inquiry...the
listing accurately
described the
conditions of the
vehicle... And they
willingly provided
both pictures and
video of the car. The
customer service
staff was outstanding
from the manager,
sales and finance
staff ... all were
friendly and
accommodating!
Overall impression.
Would you
recommend the
dealer to your
friends?
Everyone there was
so helpful in making
this out of state
purchase smooth
and easy! Great
manager and sales
staff!
Jun 5, 2020
Response from current dealership:
Hi John,
Thank you for your thoughtful complements and recommendations.It is our greatest hope to continue this excitement throughout your ownership experience in Sales and every interaction you have with us. We are grateful to have earned your business! Congratulations on you purchase!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your thoughtful complements and recommendations.It is our greatest hope to continue this excitement throughout your ownership experience in Sales and every interaction you have with us. We are grateful to have earned your business! Congratulations on you purchase!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 30, 2020
Excellent, very responsive
Jun 5, 2020
Response from current dealership:
Hi Michael,
The team at Fletcher Jones Motorcars is honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The team at Fletcher Jones Motorcars is honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 30, 2020
Excellent communication.
Jun 5, 2020
Response from current dealership:
Hi Namrita,
Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
May 25, 2020
Excellent
Jun 5, 2020
Response from current dealership:
Hi John,
We are grateful for your business and recommendations! Please feel welcome to contact us anytime!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
We are grateful for your business and recommendations! Please feel welcome to contact us anytime!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
May 18, 2020
Attentive Service
May 27, 2020
Response from current dealership:
Hi Jason,
We are honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
We are honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
May 18, 2020
I never had this experience before, when I called them, they asked 50% down payment. Like what in the world.
May 27, 2020
Response from current dealership:
Hello,
The team at Fletcher Jones Motorcars is interested in speaking with you about your recent experience. Please contact me at abuccola@fjmercedes.com
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The team at Fletcher Jones Motorcars is interested in speaking with you about your recent experience. Please contact me at abuccola@fjmercedes.com
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 15, 2020
I call this dealer on Friday. I got the appointment for this range on Monday at 10:45am .
So on Monday morning I start driving to LA from Bay area after 6 hours driving i got call from the dealer to confirm my appointment i said I'm on my way ill be there before 10am
Later on after 1 hours the dealer call back and telling me that we sold the car you are coming to see .
I was shocked why i said I just drive for that range 6 hours . And now it sold why .
The dealer said we got Another customer from Washington he bought it online and said that i can send 100$ gifts card .
I don't believe this dealer did this to me it was the worst experience.
May 14, 2020
Awesone service
Jun 5, 2020
Response from current dealership:
Hi Daniel,
Thank you for posting your 5 star review! It's wonderful reviews like yours that truly represent what we strive for everyday!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for posting your 5 star review! It's wonderful reviews like yours that truly represent what we strive for everyday!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 12, 2020
Job well done very polite customer service
Jun 5, 2020
Response from current dealership:
Hi Jimmie,
We are honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We are honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 10, 2020
The dealer ship was great about getting in touch with me. I have dealt with this in the past, and they are very professional.
May 19, 2020
Response from current dealership:
Hi Gary,
Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well with the utmost of professionalism! We are looking forward to serving you again!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well with the utmost of professionalism! We are looking forward to serving you again!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 19, 2020
Response from current dealership:
Hello,
We are honored to receive your 5 star rating and appreciate you complementing our level of service!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We are honored to receive your 5 star rating and appreciate you complementing our level of service!
Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 19, 2020
Response from current dealership:
Hi Ryan,
Thank you for your 5 star rating! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 19, 2020
Response from current dealership:
Hello,
We are truly flattered to have your thoughtful complements and recommendations.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We are truly flattered to have your thoughtful complements and recommendations.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
May 19, 2020
Response from current dealership:
Hello,
Thank you for the 5 star rating! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
Thank you for the 5 star rating! We are grateful for your business and we look forward to serving you for many years to come! Congratulations on your purchase! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
Apr 28, 2020
The dealership has been able to answer questions via email and has been keeping me up to date on any price changes.
May 14, 2020
Response from current dealership:
Hello Loren,
Thank you for your high rating. Guest satisfaction is our top priority. Please feel welcome to contact us if we may offer further assistance now or in the future.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your high rating. Guest satisfaction is our top priority. Please feel welcome to contact us if we may offer further assistance now or in the future.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Apr 24, 2020
The dealership was excellent to work with very responsive
answered all my questions arrange transportation they were great
thanks Pat
May 14, 2020
Response from current dealership:
Hello Pat,
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
May 14, 2020
Response from current dealership:
Hi Victor,
Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Prompt response to my request for information. My questions were addressed and what couldn’t be at that moment were addressed in an appropriate amount of time. I am out of state and they worked out all the details of signing, payment and delivery in a very satisfactory manner. Very easy and professional to work with.
May 14, 2020
Response from current dealership:
Hello,
We are honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We are honored to receive your 5 star rating and review! We are grateful for your business and recommendations.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Apr 22, 2020
Response from current dealership:
Hello,
Thank you for leaving us such a great review! ! We take great pride in serving our guests well and we are grateful to have earned your business! Congratulations on your purchase! Enjoy!
Best,
Alicia Buccola
Guest Experience Manager
F l e t c h e r J o n e s M o t o r c a r s
abuccola@fjmercedes.com
Thank you for leaving us such a great review! ! We take great pride in serving our guests well and we are grateful to have earned your business! Congratulations on your purchase! Enjoy!
Best,
Alicia Buccola
Guest Experience Manager
F l e t c h e r J o n e s M o t o r c a r s
abuccola@fjmercedes.com
Apr 17, 2020
Great
Apr 22, 2020
Response from current dealership:
Hello Dave,
Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Motorcars is so pleased to have your 5 star rating. We look forward to serving you again!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
JRingel@fjmercedes.com
Our number one goal is to provide outstanding experiences for all of our guests! The team at Fletcher Jones Motorcars is so pleased to have your 5 star rating. We look forward to serving you again!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
JRingel@fjmercedes.com
Apr 9, 2020
Ended up buying car here. Amazing customer service.
Apr 13, 2020
Response from current dealership:
Hi Jen,
Congratulations on your recent purchase! Our team is delighted to hear about your amazing experience with us! We look forward to serving you again.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Congratulations on your recent purchase! Our team is delighted to hear about your amazing experience with us! We look forward to serving you again.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Apr 4, 2020
Contacted me promptly and they were very professional.
Apr 13, 2020
Response from current dealership:
Hi Paul,
Thank you for this outstanding 5 star review and nice comments! Our team looks forward to assisting you again!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for this outstanding 5 star review and nice comments! Our team looks forward to assisting you again!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Mar 15, 2020
Yes the dealer was very helpful, and I’m going to be working with Fletcher Jones in the Near Future. Was very Satisfied with our phone call
Apr 13, 2020
Response from current dealership:
Hi,
Thank you for this wonderful review! Our team looks forward to working with you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for this wonderful review! Our team looks forward to working with you again soon!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Mar 5, 2020
The most professional car dealership I have ever purchased a car from.
Mar 12, 2020
Response from current dealership:
Hi Tim!
Thank you for your 5 star rating and positive review! Guest satisfaction is very important to us and your feedback is greatly appreciated. Our team was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years to come! Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and positive review! Guest satisfaction is very important to us and your feedback is greatly appreciated. Our team was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years to come! Congratulations on your new Mercedes-Benz! Enjoy!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
not flexible on prices, I was told the price is firm at time of visit but Fletcher Jones
lower the price within one week after my visit.
Mar 12, 2020
Response from current dealership:
Dear Valued Guest,
Our reviews are very important to us, as is your experience, so we were disappointed that you felt the way you did. We understand that it can be very frustrating to find out the price has been lowered after you have inquired. Typically our prices are very firm but as time goes on, if the vehicle doesn't sell, we will need to adjust the prices to the current market. This doesn't happen very often since our prices are already competitive and the vehicles usually sell pretty quickly. We would love another opportunity to serve you in the future and hopefully be able to tu
More ...
Our reviews are very important to us, as is your experience, so we were disappointed that you felt the way you did. We understand that it can be very frustrating to find out the price has been lowered after you have inquired. Typically our prices are very firm but as time goes on, if the vehicle doesn't sell, we will need to adjust the prices to the current market. This doesn't happen very often since our prices are already competitive and the vehicles usually sell pretty quickly. We would love another opportunity to serve you in the future and hopefully be able to tu
Feb 26, 2020
First class all around
Mar 12, 2020
Response from current dealership:
Hi Eddie!
Thank you for your 5 star rating and kind words! We strive to provide an exceptional, first class experience for each of our guests so our team was very pleased that we were successful for you. We are grateful for your business and we look forward to serving you for many years to come!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and kind words! We strive to provide an exceptional, first class experience for each of our guests so our team was very pleased that we were successful for you. We are grateful for your business and we look forward to serving you for many years to come!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 22, 2020
Got a call back and all my questions was answered. Thanks for the help
Feb 25, 2020
Response from current dealership:
Hello Tommy,
Thank you for your 5 star rating and of course it was our pleasure to answer all of your questions.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and of course it was our pleasure to answer all of your questions.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 25, 2020
Response from current dealership:
Hello,
Our team appreciates your wonderful review and 5 star rating! We look forward to seeing you again.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Our team appreciates your wonderful review and 5 star rating! We look forward to seeing you again.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jan 28, 2020
Good experience, but they never
showed me the actual car from
CarGurus:-o. They showed me the
car models I was interested in, but
not the actual CarGurus car I found.
Feb 25, 2020
Response from current dealership:
Hello Elaine,
Our team is happy to hear that you had a good experience, if you need help finding your dream car please feel welcome to contact me directly.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Our team is happy to hear that you had a good experience, if you need help finding your dream car please feel welcome to contact me directly.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Feb 25, 2020
Response from current dealership:
Hello Tazz,
Thank you for your 5 star rating and very kind words! We look forward to assisting you again!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and very kind words! We look forward to assisting you again!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Great inventory, But not helpful at all. It took a
whole 10 minutes of me looking at a specific
vehicle I wanted to purchase before I could get
assistance. After a cash offer of the vehicle was
denied, we couldn’t come to a mutual agreement
on price.
Feb 25, 2020
Response from current dealership:
Hello,
Thank you for considering us during your recent search for the perfect vehicle. If we may be of any assistance in the future please feel welcome to contact us.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for considering us during your recent search for the perfect vehicle. If we may be of any assistance in the future please feel welcome to contact us.
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Jan 8, 2020
Great follow up by the team.....answered all my questions.
Jan 14, 2020
Response from current dealership:
Hello,
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We are grateful for your business and recommendations!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We are grateful for your business and recommendations!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
949.718.3015
Jan 5, 2020
Excellent
Jan 9, 2020
Response from current dealership:
Hello,
Thank you for the 5 star rating! Our team appreciates your feedback and business!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the 5 star rating! Our team appreciates your feedback and business!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Great we purchased a 2018 gle350 4 matic . Everyone was very helpful. We drove up from san diego
Jan 3, 2020
Response from current dealership:
Hello Lance,
Congratulations on your purchase of the Mercedes-Benz GLE350!! Thank you for making the drive up from San Diego and sharing your great experience with all of us!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Congratulations on your purchase of the Mercedes-Benz GLE350!! Thank you for making the drive up from San Diego and sharing your great experience with all of us!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Dec 23, 2019
Response from current dealership:
Hello,
Thank you for the 5 star rating! Our team appreciates your feedback and business!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the 5 star rating! Our team appreciates your feedback and business!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Was contacted immediately provided pictures of automobile and was very helpful answering questions.,
Dec 20, 2019
Response from current dealership:
Hello,
Thank you for leaving us such a great review! It is wonderful to hear that your sales experience was deserving of your 5-stars. We are grateful for your business and look forward to serving you for many more years! Congratulations on your new Mercedes! Enjoy!
All the Best,
Alicia Buccola
Guest Experience Manager
F l e t c h e r J o n e s M o t o r c a r s
abuccola@fjmercedes.com
Thank you for leaving us such a great review! It is wonderful to hear that your sales experience was deserving of your 5-stars. We are grateful for your business and look forward to serving you for many more years! Congratulations on your new Mercedes! Enjoy!
All the Best,
Alicia Buccola
Guest Experience Manager
F l e t c h e r J o n e s M o t o r c a r s
abuccola@fjmercedes.com
Nov 27, 2019
They responded very quickly. We discussed the
purchase of the used S 560 as well as various new car
options.
Nov 29, 2019
Response from current dealership:
Hi Nick,
Thank you for the great feedback! If there is anything we may do to further assist you in your search for a S560 please feel welcome to contact us.
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for the great feedback! If there is anything we may do to further assist you in your search for a S560 please feel welcome to contact us.
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Nov 19, 2019
Excellent service
Nov 20, 2019
Response from current dealership:
Hi Gustavo,
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Nov 20, 2019
Response from current dealership:
Hello,
We are so pleased to hear about your recent service visit with xxxxx! Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
We are so pleased to hear about your recent service visit with xxxxx! Thank you for your 5 star review! Our goal is to provide the best experience possible.
Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
I only contacted them to see if the price was a typo as it was so far over market value. They responded with the standard answer you would expect. I have purchased other cars here and they are a good dealership
Oct 30, 2019
Response from current dealership:
Hello,
The team at Fletcher Jones Motorcars appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you we would like to hear from you.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
The team at Fletcher Jones Motorcars appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you we would like to hear from you.
Kind Regards,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Oct 10, 2019
Response from current dealership:
Hi,
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Your Friends and Family at Fletcher Jones Motorcars
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Your Friends and Family at Fletcher Jones Motorcars
Ali the sales manager at Fletcher Jones was a pleasure to work with and helped me get into a great MBZ.
Oct 4, 2019
Response from current dealership:
Hi,
Thank you for choosing Fletcher Jones Motorcars and sharing your great experience! We appreciate your feedback as guest satisfaction is our highest priority. We are grateful for your business and look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for choosing Fletcher Jones Motorcars and sharing your great experience! We appreciate your feedback as guest satisfaction is our highest priority. We are grateful for your business and look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Sep 18, 2019
Very aggressive
Sep 20, 2019
Response from current dealership:
Hi,
Thank you for the 5 star rating!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for the 5 star rating!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Sep 20, 2019
Response from current dealership:
Hi,
Thank you for choosing Fletcher Jones Motorcars! We are happy the team was very response to all of your requests.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for choosing Fletcher Jones Motorcars! We are happy the team was very response to all of your requests.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Sep 20, 2019
Response from current dealership:
Hi,
Thank you for choosing Fletcher Jones Motorcars and for the 5 star rating!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for choosing Fletcher Jones Motorcars and for the 5 star rating!
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
It is a huge dealership/institution - some communication hiccups, but nothing insurmountable. Every one was as helpful as possible.
Aug 29, 2019
Response from current dealership:
Hi,
Thank you for choosing Fletcher Jones Motorcars! Our team us happy to hear that everyone was very helpful during your recent experience. If there is anything we may do to further assist you please let us know.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for choosing Fletcher Jones Motorcars! Our team us happy to hear that everyone was very helpful during your recent experience. If there is anything we may do to further assist you please let us know.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Aug 6, 2019
Very nice!!
Aug 9, 2019
Response from current dealership:
Hi Anthony!
Thank you for your 5 star rating and positive comment! We appreciate your feedback as guest satisfaction is our highest priority. We are grateful for your business and look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
Thank you for your 5 star rating and positive comment! We appreciate your feedback as guest satisfaction is our highest priority. We are grateful for your business and look forward to serving you again in the future!
All the Best,
Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars
Guest Experience Manager
abuccola@fjmercedes.com
I made an appointment to see the car the same day, but they said the car was sold by the time I got there. It was in the parking lot. Another
buyer was in the process of buying it, apparently.
Jul 30, 2019
Response from current dealership:
Hello "GuruBF2NK"
Your feedback is very important to us, as guest satisfaction is our highest priority. I'm very sorry that the vehicle you were interested in ended up selling while you were en route. I'd like the opportunity to try and turn your experience around, if possible. Please contact me directly at abuccola@fjmercedes,com Thank you.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Your feedback is very important to us, as guest satisfaction is our highest priority. I'm very sorry that the vehicle you were interested in ended up selling while you were en route. I'd like the opportunity to try and turn your experience around, if possible. Please contact me directly at abuccola@fjmercedes,com Thank you.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Jul 18, 2019
Good
Jul 19, 2019
Response from current dealership:
Hi Todd,
Thank you for the 5 star rating! We look forward to seeing you again.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
Thank you for the 5 star rating! We look forward to seeing you again.
Best,
Justin Ringel and your Friends & Family at Fletcher Jones Motorcars
Guest Relations Manager
jringel@fjmercedes.com
I completed an online application, was approved, drove two hours to get the car only to find out the the car was sold before I got there. What a waste of my time and energy. These people don't seem to care about anything but MONEY. People are just a means to reach their quotas.
Jul 15, 2019
Response from current dealership:
Dear Guest,
Thank you for taking the time to share your experience. Your feedback is very important to us and our team is committed to following up with your concerns. We never want our guests to have a less than excellent experience. Please contact me directly, so hopefully we can find a remedy and try to turn your experience around at abuccola@fjmercedes.com.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Thank you for taking the time to share your experience. Your feedback is very important to us and our team is committed to following up with your concerns. We never want our guests to have a less than excellent experience. Please contact me directly, so hopefully we can find a remedy and try to turn your experience around at abuccola@fjmercedes.com.
Most Sincerely,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Although I didn’t get the vehicle I inquired about, the team I dealt with were very helpful, professional and pleasant!
Jul 6, 2019
Response from current dealership:
Hi Guest,
Thank you for your sharing your experience. We are happy to read that our team was helpful, professional and pleasant. We have many vehicles in stock, so if you are still in the market, maybe there will be another one that works for you. If so, please feel free to contact us. We look forward to serving you again!
All the Best,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars,
abuccola@fjmercedes.com
Thank you for your sharing your experience. We are happy to read that our team was helpful, professional and pleasant. We have many vehicles in stock, so if you are still in the market, maybe there will be another one that works for you. If so, please feel free to contact us. We look forward to serving you again!
All the Best,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars,
abuccola@fjmercedes.com
Responded quickly and very professional except was told no negotiation on price that their prices our firm then a day later price dropped $1,000.00????
Jul 8, 2019
Response from current dealership:
Dear Guest,
Our team is happy that we responded quickly and professionally to you, however, we understand you have concerns about the timing of the price decrease. We are committed to following up and trying to resolve your concern, hopefully to your satisfaction. Please contact me directly at abuccola@fjmercedes.com.
Kindest Regards,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Our team is happy that we responded quickly and professionally to you, however, we understand you have concerns about the timing of the price decrease. We are committed to following up and trying to resolve your concern, hopefully to your satisfaction. Please contact me directly at abuccola@fjmercedes.com.
Kindest Regards,
Alicia Buccola
Guest Experience Manager
Fletcher Jones Motorcars
Fletcher Jones was on the ball. I inquired about a
vehicle and within a short time I was contacted by
email (my preferred contact method) by Jodie. She was
able to answer my questions and had another
associate Otar reach out to me with additional pictures
of the car.
They worked as a team communicating back and forth
with me following up in a professional non pushy way.
A manager followed up as well to make sure I was
receiving all the information I needed. In my opinion
Fletcher Jones really cares about their potential
customers and goes above and beyond to make sure
you have everything you need to make a sound
decision. Truly refreshing dealing with a car dealership
that knows how to treat a potential customer. I
wouldn’t hesitate to contact them again in the future.
Jun 21, 2019
Response from current dealership:
Hi Guest,
Thank you for your 5 star rating! Our team is delighted to hear about your exceptional experience.
Best,
Alicia Buccola
Guest Experience Manager
Thank you for your 5 star rating! Our team is delighted to hear about your exceptional experience.
Best,
Alicia Buccola
Guest Experience Manager
Jun 10, 2019
Response from current dealership:
Hi,
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Alicia Buccola
Guest Experience Manager
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Alicia Buccola
Guest Experience Manager
May 30, 2019
Always a great place to deal with
Jun 10, 2019
Response from current dealership:
Hi Scott,
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Alicia Buccola
Guest Experience Manager
Thank you for the 5 star rating! Our team looks forward to serving you again.
Kind Regards,
Alicia Buccola
Guest Experience Manager
Jun 21, 2019
Response from current dealership:
Hi Guest,
Thank you for your 5 star rating!
Best,
Alicia Buccola
Guest Experience Manager
Thank you for your 5 star rating!
Best,
Alicia Buccola
Guest Experience Manager
Jun 10, 2019
Response from current dealership:
Hi,
Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience with Vance. We look forward to your next visit.
Kind Regards,
Alicia Buccola
Guest Experience Manager
Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience with Vance. We look forward to your next visit.
Kind Regards,
Alicia Buccola
Guest Experience Manager
May 11, 2019
I contacted the dealership the night before (pretty late) and by 8:30 the following morning received a call from a representative. The sale of the car didn’t work out but was impressed with how quickly they responded.
May 15, 2019
Response from current dealership:
Hi Chris,
Thank you for the 5 star rating! Our team is delighted to hear that you received prompt and professional service. We look forward to working with you again in the future.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating! Our team is delighted to hear that you received prompt and professional service. We look forward to working with you again in the future.
Kind Regards,
Trevor Thornley
Guest Relations Manager
May 15, 2019
Response from current dealership:
Hi adr3254,
Thank you for the 5 star rating! Our team is delighted to hear that you had a great experience with us. We look forward to serving you again,
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating! Our team is delighted to hear that you had a great experience with us. We look forward to serving you again,
Kind Regards,
Trevor Thornley
Guest Relations Manager
Dealer was outstanding when it came to helping me get the exact car I wanted. They really went out of their way, in more ways than one, to make sure I was satisfied with my purchase! I wish I had found this dealership sooner!
May 6, 2019
Response from current dealership:
Hello,
We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift.
Congratulations on your purchase!
Best,
Alicia Buccola
Guest Experience Manager
We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift.
Congratulations on your purchase!
Best,
Alicia Buccola
Guest Experience Manager
Apr 17, 2019
Response from current dealership:
Hello,
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Mar 21, 2019
Response from current dealership:
Hello Jessika,
Thank you for choosing Fletcher Jones Motorcars and for your 5 star review! Guest satisfaction is our greatest priority. As always, please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Thank you for choosing Fletcher Jones Motorcars and for your 5 star review! Guest satisfaction is our greatest priority. As always, please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
This dealer was responsive very quickly , unfortunately the vehicle had already sold . They were very kind about it . Management reached out and was great too
Mar 21, 2019
Response from current dealership:
Hello,
Thank you for choosing Fletcher Jones Motorcars and for providing us with your valuable feedback. Guest satisfaction is our greatest priority! That being said, please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Thank you for choosing Fletcher Jones Motorcars and for providing us with your valuable feedback. Guest satisfaction is our greatest priority! That being said, please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Mar 1, 2019
Very friendly and professional
Mar 4, 2019
Response from current dealership:
Hello Loron,
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Josh was great, he gave us fair offers for our trade-in and had us out the door with a new car shortly after.
Mar 1, 2019
Hello,
We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of John. Your recommendations are truly a gift.
Congratulations on your purchase!
Best,
Trevor Thornley
Guest Relations Manager
Response from current dealership:
Hello,
We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of John. Your recommendations are truly a gift.
Congratulations on your purchase!
Best,
Trevor Thornley
Guest Relations Manager
Great dealer and great communication actually bought the car from them! They are patient and very accommodating!
Feb 25, 2019
Response from current dealership:
Hello,
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Feb 22, 2019
Response from current dealership:
Hi Guest,
Thank you for your great comment on your sales experience with Joon. If there is anything we may do to ensure your next experience is a 5 star experience please let us know.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for your great comment on your sales experience with Joon. If there is anything we may do to ensure your next experience is a 5 star experience please let us know.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Feb 17, 2019
Good communication.
Feb 18, 2019
Response from current dealership:
Hi Ken,
Thank you for your great comment. If there is anything we may do to ensure your next experience is a 5 star experience please let us know.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for your great comment. If there is anything we may do to ensure your next experience is a 5 star experience please let us know.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Less than impressed. Made an appointment to see a specific car. They called to confirm on the day of appointment. At the dealership the car and salesman were not there for the appointment. Other sales people could not locate the car. We left and bought elsewhere.
Jan 28, 2019
Response from current dealership:
Hi Guest,
Please accept our apologies that the team could not locate the vehicle. Your experience is important to all of us and if there is anything we may do to assist please feel welcome to contact us.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Please accept our apologies that the team could not locate the vehicle. Your experience is important to all of us and if there is anything we may do to assist please feel welcome to contact us.
Kind Regards,
Trevor Thornley
Guest Relations Manager
After lengthy communications back and forth we were able to come to terms and I purchased the vehicle. Sales Mgr Mr Gastineau and Mr Baskin were helpful and persistent. All interactions were professional and concise.
Jan 21, 2019
Response from current dealership:
Hi Jnathan5311,
Congrats on your recent purchase! Our team is happy to hear about your great experience with Eric and John. We look forward to working with you again.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Congrats on your recent purchase! Our team is happy to hear about your great experience with Eric and John. We look forward to working with you again.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jan 21, 2019
Response from current dealership:
Hello,
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Jan 14, 2019
Response from current dealership:
Hi GuruBT3Z8,
Thank you for the 5 star rating and sharing your exceptional experience!
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating and sharing your exceptional experience!
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jan 13, 2019
good
Jan 14, 2019
Response from current dealership:
Hi Wenwen,
Thank you for the 5 star rating!
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating!
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jan 12, 2019
Well run and efficient helpful and friendlt
Jan 14, 2019
Response from current dealership:
Hi Don,
Thank you for the 5 star rating and sharing your great feedback with us.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating and sharing your great feedback with us.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jan 3, 2019
Thought car was White but was silver. Bill helped me find a white one with everything I wanted
Jan 3, 2019
Response from current dealership:
Hi Jason,
Please accept our apologies for any confusion regarding the color of the vehicle. We are happy to hear that Bill was able to find you exactly what you were looking for. If there is anything else we may do to assist you please feel welcome to contact us.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Please accept our apologies for any confusion regarding the color of the vehicle. We are happy to hear that Bill was able to find you exactly what you were looking for. If there is anything else we may do to assist you please feel welcome to contact us.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jan 3, 2019
Response from current dealership:
Hello,
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.
Best,
Trevor Thornley
Guest Relations Manager
Jan 1, 2019
Great people to work with throughout the buying experience
Very professional.
Jan 3, 2019
Response from current dealership:
Hello Bill,
Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase!
Best,
Trevor Thornley
Guest Relations Manager
Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase!
Best,
Trevor Thornley
Guest Relations Manager
Dec 31, 2018
Helpful...and courteous!
Dec 31, 2018
Response from current dealership:
Hi Nolan,
Thank you for the 5 star rating. We are delighted to hear that your experience was very pleasant.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating. We are delighted to hear that your experience was very pleasant.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Dec 31, 2018
Response from current dealership:
Hi Guest,
Thank you for the 5 star rating! If there is anything more we may do to assist you with your car search please let us know.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating! If there is anything more we may do to assist you with your car search please let us know.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Dec 15, 2018
FJ responded immediately with their team of true professionals and provided details regarding my inquiries
Dec 17, 2018
Response from current dealership:
Hi Shelly,
Thank you for the 5 star rating! Please let us know if there is anything else we may assist you with.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating! Please let us know if there is anything else we may assist you with.
Kind Regards,
Trevor Thornley
Guest Relations Manager
The sales personnel were very helpful and made the purchase an enjoyable experience, with follow up phone calls Incase I had any questions or concerns about my purchase.
Thanks
Dec 17, 2018
Response from current dealership:
Hi Guest,
Thank you for the 5 star rating! Our team appreciates your business and feedback.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating! Our team appreciates your business and feedback.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Nov 28, 2018
Salesman asked me to come and just see the car. When I arrived they set me up with a different salesman. He was nice at first, but as the time went by he was more and more pushy. It went from "come see the car" to snake oil salesman really fast. I felt like a gazelle amongst lions. I could even hear them talking about me through the walls. I was lucky to make it out without making a mistake and buying there. And as I was leaving the salesman was following me and trying to lower the price even more.
Nov 28, 2018
Response from current dealership:
Hi Nathan,
It is greatly important to all of us at Fletcher Jones Motorcars to provide each of our guests with a World Class experience. I would like to follow up on your review, please contact me directly at 949-718-3175.
Kind Regards,
Trevor Thornley
Guest Relations Manager
It is greatly important to all of us at Fletcher Jones Motorcars to provide each of our guests with a World Class experience. I would like to follow up on your review, please contact me directly at 949-718-3175.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Nov 22, 2018
First class sales people and presentation. Our 3rd purchase from Fletcher Jones and most likely won't be our last. The car exceeded our
expectations and the staff went out of their way to make sure everything was perfect.
Nov 28, 2018
Response from current dealership:
Hi Hoy,
Thank you for the 5 star rating and sharing your exceptional experience with us. Our team looks forward to serving you again on the road ahead.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the 5 star rating and sharing your exceptional experience with us. Our team looks forward to serving you again on the road ahead.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Oh yes Fletcher Jones. I gave them all my information including they ran my credit only to come back and say sorry but we sold the car. We have one for $5000 more. The old bait and switch. I will never ever use Fletcher Jones. Thanks for jacking up my credit a tiny bit so you can make more money
Nov 28, 2018
Response from current dealership:
Hi Kooz777,
Your experience is very important to all of us at Fletcher Jones Motorcars. If we may offer any assistance please feel welcome to contact me directly at 949-718-3175.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Your experience is very important to all of us at Fletcher Jones Motorcars. If we may offer any assistance please feel welcome to contact me directly at 949-718-3175.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Prompt reply, within a couple hours or less. I set an appointment for the next day and purchased the car.
Nov 15, 2018
Response from current dealership:
Hi GuruJC5J,
Congrats on your recent purchase! We are happy to hear that you had such an efficient experience. Our team will look forward to seeing you again.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Congrats on your recent purchase! We are happy to hear that you had such an efficient experience. Our team will look forward to seeing you again.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Awesome experience and ended up buying the car. These guys are first class all the way.
Nov 15, 2018
Response from current dealership:
Hi Guru,
Congrats on your recent purchase! Our team is delighted to hear about your first class experience. We look forward to serving you again.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Congrats on your recent purchase! Our team is delighted to hear about your first class experience. We look forward to serving you again.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Oct 2, 2018
Response from current dealership:
Hi, thank you for your loyalty toward Fletcher Jones Motorcars and for taking the time to share your valuable feedback! Please let us know if we can be of any further assistance to you now or in the future.
Best,
Heather Lewis
Client Care Manager
Best,
Heather Lewis
Client Care Manager
Sep 15, 2018
Very responsive and friendly.
Oct 9, 2018
Response from current dealership:
Hi Mark,
Thank you for the positive review and feedback. Our team appreciates your business, please let us know if there is anything else we may assist you with.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Thank you for the positive review and feedback. Our team appreciates your business, please let us know if there is anything else we may assist you with.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Aug 1, 2018
Great customer service, unfortunately, they sold the vehicle before my
appointment. Can't blame them for that, I hope to hear back from them when
they get another on the lot. Would definitely recommend them.
Aug 9, 2018
Response from current dealership:
Hi Jesse,
We appreciate your kind feedback, if there is anything further we may do to help you find the car of your dreams please contact us at 949-718-3000.
Kind Regards,
Trevor Thornley
Guest Relations Manager
We appreciate your kind feedback, if there is anything further we may do to help you find the car of your dreams please contact us at 949-718-3000.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jul 21, 2018
Best experience ever at a dealership. Literally, only took about 10 minutes to get approved after I filled out application and not hours like I seen other dealerships do to people trying to wear them down to make them desperate to take any deal just to get out of there.
Jul 23, 2018
Response from current dealership:
Hello Faro,
We are very excited to hear your wonderful feedback. Guest satisfaction is our greatest priority. With that, it is exciting to hear this is the best dealership experience you have ever had.
Congratulations on the purchase!
Sincerely,
Heather Lewis
Client Care Manager
We are very excited to hear your wonderful feedback. Guest satisfaction is our greatest priority. With that, it is exciting to hear this is the best dealership experience you have ever had.
Congratulations on the purchase!
Sincerely,
Heather Lewis
Client Care Manager
Jul 11, 2018
The communication was very good and informative.
I am still looking for the car I need.
Jul 26, 2018
Response from current dealership:
Hi Oscar,
We are delighted to hear that you have received excellent communication with our Team. If we may be of any further assistance in your search please contact us anytime at 949-718-3000.
Kind Regards,
Trevor Thornley
Guest Relations Manager
We are delighted to hear that you have received excellent communication with our Team. If we may be of any further assistance in your search please contact us anytime at 949-718-3000.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jun 29, 2018
Response from current dealership:
Hello Douglass,
Thank you for leaving a stellar rating and kind review. We greatly appreciate it!
Best,
Heather Lewis
Client Care Manager
Thank you for leaving a stellar rating and kind review. We greatly appreciate it!
Best,
Heather Lewis
Client Care Manager
Cars usually are above average condition. But, Sale Reps are hard to reach and not attentive.
Jul 30, 2018
Response from current dealership:
Hi Nay,
We would like to follow up on your review. Please contact me directly at 949-718-3175 if we may be of any assistance.
Kind Regards,
Trevor Thornley
Guest Relations Manager
We would like to follow up on your review. Please contact me directly at 949-718-3175 if we may be of any assistance.
Kind Regards,
Trevor Thornley
Guest Relations Manager
Jun 18, 2018
Response from current dealership:
Hello JT_Price,
Thank you for the kind feedback. We are delighted to hear about your great experience.
Best,
Heather Lewis
Client Care Manager
Thank you for the kind feedback. We are delighted to hear about your great experience.
Best,
Heather Lewis
Client Care Manager
Jun 11, 2018
Response from current dealership:
Hello. Thank you for your feedback and five-star rating! Should you need any additional assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
May 29, 2018
Response from current dealership:
Hello. Thank you for your feedback. I am happy to hear you received excellent care from our team. Please do not hesitate to reach out if we can be of any future assistance to you. Kind regards, Heather Lewis-Client Care Manager
Not proper behavior , I recieved many email that they have memorial day sale and after I went there and asked for that i recieved weird answers . Basically I don't believe they are not that much trust worthy .
May 26, 2018
Response from current dealership:
Hi K1jk. Yes, we are having a Memorial Day sale this weekend. Please call me at (949) 718-3015 and I will make sure you receive the maximum promotions being offered on the car of your dreams. Most Sincerely, Scott Ribble | Guest Experience Manager
May 15, 2018
They did a great job of follow up.
May 23, 2018
Response from current dealership:
Hello Matt. Thank you for your feedback. I am happy to hear our team did an excellent job following up with you. If we can be of any future assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
May 14, 2018
Excellent service even though we could come to an agreement on a price i still enjoyed the service i received.
May 23, 2018
Response from current dealership:
Hi Damian. Thank you for your feedback. I am happy to hear you enjoyed the service you received despite not being able to come to an agreement. We hope we can earn your business in the future. Kind regards, Heather Lewis-Client Care Manager
FLMB - upfront and direct. Representative was respectful, informative, quick to respond, and great personality. Vehicle was clean and ready for me when I arrived. I am so happy with my GLK 350!
May 7, 2018
Response from current dealership:
Hello GuruY6JPT. Thank you for your stellar review! I am happy to hear our team provided you with outstanding and timely service. We wish you many enjoyable miles in your GLK 350! Sincerely, Heather Lewis-Client Care Manager
3 stars since I have not visited yet. Communication has been efficient and knowledgeable!
May 7, 2018
Response from current dealership:
Hi Christine. Thank you for your feedback. Our guests' satisfaction is our top priority and I noticed we only received four stars from you. We welcome the opportunity to discuss your experience and improve your experience with us. Kind regards, Heather Lewis-Client Care Manager
Apr 19, 2018
Response from current dealership:
Hi Juliet. Thank you for your review. I am pleased to hear you are enjoying your new car. Congratulations on your purchase! Kind regards, Heather Lewis-Client Care Manager
Apr 6, 2018
Very professional and courteous
Apr 9, 2018
Response from current dealership:
Hi Matt. Thank you for your feedback and 5-star rating! I am happy to hear our team members provided you with excellent service. Please do not hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
Mar 28, 2018
Awesome experience, love my new car! Ask for Josh or Peyton- super nice, non-pushy guys!
Apr 2, 2018
Response from current dealership:
Hello Erin. We appreciate your feedback and are happy to hear you are loving your new car. I am also pleased to know that Josh and Payden provided you with outstanding service. Should you need any further assistance, please do not hesitate to reach out. Congratulations on your new Mercedes-Benz! Best, Heather Lewis-Client Care Manager
Mar 28, 2018
Response from current dealership:
Hello Guru5G1QJ. Thank you for your feedback. I am happy to hear our team provided you with excellent service. Please do not hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
Very nice .. have 85% if car I want.. just priced way too high ( for my interest) as these cars are plummeting down as the GLC is being highly promoted over the GLA as bigger and more comfort and there is a glut of off lease GLAs coming off lease.. which is what I want. As I like small and gas mileage of the GLA
Mar 21, 2018
Response from current dealership:
Hi Guru573W3,
Thank you for the 5-star review. Please keep an eye on our inventory as we are constantly getting new GLA models in stock. Please call me at (949) 718-3015 and I will personally help find you the perfect car at the perfect price.
Most Sincerely,
Scott Ribble | Guest Experience Manager
Thank you for the 5-star review. Please keep an eye on our inventory as we are constantly getting new GLA models in stock. Please call me at (949) 718-3015 and I will personally help find you the perfect car at the perfect price.
Most Sincerely,
Scott Ribble | Guest Experience Manager
Awesome experience the people at fletcher jones are extremely nice and patient. I ended up buying the car which I LOVE. Rich, Joey and Brian made it an amaizing experience. They were such a big help especially Rich.
Mar 20, 2018
Response from current dealership:
Hello Chastacey. Thank you for sharing your feedback on your recent shopping experience. I am pleased to hear you found your dream car and were treated with the most excellent care by Rich, Joey and Brian. Congratulations on your new Mercedes-Benz! Please do not hesitate to reach out with any of your Mercedes-Benz needs. Kind regards, Heather Lewis-Client Care Manager
The staff at Fletcher Jones is outstanding, I hope to purchase a car from
them in the near future.
Mar 20, 2018
Response from current dealership:
Hello GuruK7YS. Thank you for your kind feedback on our team. We pride ourselves in recruiting the very best of the best to assist all of our guests. We look forward to helping you get into your a new vehicle when the time is right. Sincerely, Heather Lewis-Client Care Manaer
Mar 4, 2018
Excellent
Mar 8, 2018
Response from current dealership:
Hello Jerry. Thank you for your 5-star rating and feedback! Sincerely, Heather Lewis-Client Care Manager
Mar 3, 2018
Excellent
Mar 8, 2018
Response from current dealership:
Hi Michael. Thank you for your feedback and 5-star rating! Best, Heather Lewis-Client Care Manager
They are the best . Kind, polit, curt IOU’s and honest . No games or car sales tricks. Contacted them one day .. got the asked manager reply second .. Bought my car on Saturday .. they dropped it in front of my house two days later . Good Job Fletcher Motorcars’ Team ♥️
Feb 19, 2018
Response from current dealership:
Hi Guru5QH33. Thank you for your feedback on your experience. We are happy to hear you had a pleasant and enjoyable shopping experience. Congratulations on your new Mercedes-Benz! Best, Heather Lewis-Client Care Manager
Jan 18, 2018
Yes very well
Feb 7, 2018
Response from current dealership:
Hi Gary. Thank you for your review and feedback. We are happy to hear you had an excellent experience. Best, Heather Lewis-Client Care Manager
Jan 3, 2018
Response from current dealership:
Hello Nenacortes17. We are thrilled to hear you had an enjoyable shopping experience. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Dec 29, 2017
Response from current dealership:
Hello GuruDK3B5. We appreciate your feedback and thank you for your perfect rating! It is great to hear you had a wonderful experience with us. We look forward to assisting you again. Best, Heather Lewis-Client Care Manager
Dec 17, 2017
Excellent
Dec 29, 2017
Response from current dealership:
Hi Wendy. Thank you for 5-star rating and feedback! We are happy to hear our team provided you with an excellent experience. Sincerely, Heather Lewis-Client Care Manager
Dec 10, 2017
Great and informative
Dec 11, 2017
Response from current dealership:
Hi Johnson. Thank you for your 5-star rating and feedback. We are happy to hear you had a great and informative experience. Please don't hesitate to contact us should you need any further assistance. Regards, Heather Lewis-Client Care Manager
Fletcher Jones Mercedes' sales tactics are deceitful, as I
experienced in November 2017.
I found a used 2015 E400 Mercedes on CarGurus.com
and requested information from the dealership. Almost
immediately I was contacted by the sales person. There
was no price on the CarGurus listing, so I asked about the
price. He said he would research it and get back with
me. Then, about 15 minutes later I called him back,
asking other questions – which included “Is this car a
Certified Pre-Owned?” He responded “Yes, it is.”
Later that day, we exchanged multiple text messages,
where instead of quoting me a price he asked “make an
offer.” So I responded with screen shots from CarGurus,
with their recommended market price and the sales
person responded, “I think thats [sic] a fair price point.”
And then I asked more detail about the Certified Pre-
Owned warranty, and he responded that it’s good for 5
years, unlimited miles. We arranged to meet at the
dealership the next day.
Surprise; when we arrived, the sales person I
communicated with was not there so we were handed off
to someone else. After we took the test drive, the new
sales person apologized and said that he was mistaken,
that the car is not Certified Pre-Owned because it is
subject to the Takata air bag recall. Then we headed up
to his office to discuss, and he quoted me a base price
on the car that was $5,000 more than the price the
original sales person had agreed to! I immediately
interrupted him and explained that the original sales
person had accepted a much lower price, and that he
must be mistaken. I showed him the text messages as
proof and he then left to consult with sales management.
About 5 minutes later, he returned to the room with a
manager who said that only he (the manager) was
authorized to make a deal on pricing, and that they could
only sell the car at the higher price.
This whole experience feels like sales tactics from the
80s! The dealership lured me to Newport Beach. They
confirmed (via phone and text) that the car was Certified
Pre-Owned. They agreed (in writing via text) to a price
that they did not honor when I came to the dealership. I
wasted a lot of time because the dealership is an hour
and a half drive from my home.
These deceptive practices are not acceptable, I
recommend that you take your business somewhere
else!!!
Nov 24, 2017
Response from current dealership:
Hello Ann,
Thank you for talking with me about your experience. We apologize for the confusion and hope that you are happy with the resolution. Should you need any help in the future, please contact me directly at (949) 718-3015.
Most Sincerely,
Scott Ribble | Guest Experience Manager
Thank you for talking with me about your experience. We apologize for the confusion and hope that you are happy with the resolution. Should you need any help in the future, please contact me directly at (949) 718-3015.
Most Sincerely,
Scott Ribble | Guest Experience Manager
Nov 11, 2017
We had a great experience with Fred in sales and would recommend coming here for customized cars
Nov 24, 2017
Response from current dealership:
Hi Bridget,
Thank you for your feedback. We are happy to hear Fred provided you with excellent service. Please don't hesitate to reach out to us if we can be of any future assistance.
Sincerely,
Heather Lewis
Client Care Manager
Thank you for your feedback. We are happy to hear Fred provided you with excellent service. Please don't hesitate to reach out to us if we can be of any future assistance.
Sincerely,
Heather Lewis
Client Care Manager
Oct 31, 2017
Very responsive and professional
Nov 1, 2017
Response from current dealership:
Hello Jay. Thank you for your perfect rating and sharing your feedback. We are happy to hear that our team exceeded the level of your expectations. Best, Heather Lewis-Client Care Manager
Oct 18, 2017
Eric Rosental has provided great follow up
Nov 1, 2017
Response from current dealership:
Hello Jeannine. Thank you for your feedback on Eric and your five-star rating! Best, Heather Lewis-Client Care Manager
Oct 9, 2017
Response from current dealership:
Hello Guru9BT1L. Thank you for your feedback on your recent experience. We are happy to hear that our team assisted you promptly and followed up afterwards to ensure your utmost satisfaction. Please don't hesitate to contact us if we can be of any further assistance. Kind Regards, Heather Lewis-Client Care Manager
Oct 2, 2017
great and prompt service.
Oct 9, 2017
Response from current dealership:
Hello Shy. Thank you for your feedback on your recent experience. We are happy to hear our team exceeded the level of your expectations. Please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis-Client Care Manager
Sep 25, 2017
Response from current dealership:
Hello Kpching. We appreciate your feedback and are thrilled to hear you enjoyed your visit with us. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Sep 9, 2017
Kind, professional, and helpful. Thank you.
Sep 25, 2017
Response from current dealership:
Hello Helen. Thank you for your kind feedback. We are happy to hear you had a pleasant and enjoyable experience. Please don't hesitate to reach out to us if we can be of any further assistance. Best, Heather Lewis-Client Care Manager
Jul 26, 2017
Typical car salesmen. They totally undervalue the trade in vehicle and overpriced their vehicles. Then, after a fey weeks, the start lowering the price of their vehicles -since np one in the right mind would pay that- and try to tell the customer that it has been discounted by X among of dollars. IT IS SO INSULTING. One would expect that from a used car lot but not a "prestige" dealer as they claim they are.
Aug 7, 2017
Response from current dealership:
Hello Gino. We are a luxury retailer, and like other luxury retailers including Saks 5th Avenue, Neiman Marcus and Nordstrom, we put our less-fresh merchandise on sale. This is not meant to insult anyone; rather, it is intended to offer our guests a premium product at a more attainable price point, while still maintaining a world-class guest experience. Thank you, Scott Ribble | Guest Experience Manager
Aug 1, 2017
Response from current dealership:
Hello Pjbens. Thank you for your feedback. We are happy to have provided you with an exceptional experience. We hope to do the same in the future. Best, Heather Lewis-Client Care Manager
Jul 10, 2017
I was in Colorado while trying to purchase this car. Christine Did everything
she could to help make this purchase possible.
Jul 21, 2017
Response from current dealership:
Hi Jose. Thank you for you feedback. We are excited to hear that Christine helped you get into the car of your dreams while you were in Colorado. Congratulations on your purchase! If we can be of any further assistance, please feel welcome to contact us. Best, Heather Lewis-Client Care Manager
Jul 8, 2017
Great quick response, answered questions promptly.
Jul 21, 2017
Response from current dealership:
Hello Mark. Thank you for your feedback. We are happy to hear that you were assisted promptly. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Jul 1, 2017
They were professional and very supportive
Jul 21, 2017
Response from current dealership:
Hello Jay. Thank you for taking the time to share your feedback. I noticed we received a four-star rating. I welcome the opportunity to gain your insight as to what we could do differently to earn a perfect score. If you have any suggestions, please don't hesitate to reach out to us. Best, Heather Lewis-Client Care Manager
Jun 20, 2017
Very fast reply and answered all my questions.
Jun 26, 2017
Response from current dealership:
Hi Aaron. Thank you for sharing your feedback. We are happy to hear our team exceeded the level of your expectations. Should any more questions arise, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Quick and courteous response. They also contacted me, when the car sold,
with other options
Jun 13, 2017
Response from current dealership:
Hello Rossgaming. We appreciate your feedback. Our goal is to deliver a five-star shopping experience to all of our guests. With a large inventory to choose from, I am confident our team can help you find the perfect vehicle. We hope to further assist you again in the near future to help you take home the car of your dreams. Kind Regards, Heather Lewis-Client Care Manager
May 31, 2017
Very responsive
Jun 2, 2017
Response from current dealership:
Hi Chuck,
Thank you for sharing your feedback. We are happy to hear our team exceeded the level of your expectations. Please don't hesitate to reach out if we can be of any further assistance.
Sincerely,
Heather Lewis
Client Care Manager
Thank you for sharing your feedback. We are happy to hear our team exceeded the level of your expectations. Please don't hesitate to reach out if we can be of any further assistance.
Sincerely,
Heather Lewis
Client Care Manager
Great. Got the information in a timely manner. But I was not sure about the color. Great price. Low miles. But considering other options. Will keep them in mind if a car comes available I desire.
Mar 28, 2017
Response from current dealership:
Hi Tony. Thank you for your feedback. We are happy to hear that our team was able to provide you with the information you needed to make a decision. We hope we can be of future assistance to get you into the car of your dreams. Best, Heather Lewis-Client Care Manager
Tevor was professional and delivered a 5 star
presentation. I would definitely go there again!
Mar 28, 2017
Response from current dealership:
Hi Schpetz. We are happy to hear that Trevor provided you with outstanding service. If we can be of any future assistance, please don't hesitate to reach out. We look forward to your future visits with us. Thank you, Heather Lewis-Client Care Manager
Mar 7, 2017
The x5 was sold. But thx u charles for giving a
great deal on a 2017 Mercedes GLC300 4
MATIC.
Mar 21, 2017
Response from current dealership:
Hi DeAndro,
Thank you for your feedback. It is great to hear that Charles provided you with exceptional service. Congratulations on your new Mercedes-Benz! We look forward to your future visits with us.
Sincerely,
Heather Lewis
Client Care Manager
Thank you for your feedback. It is great to hear that Charles provided you with exceptional service. Congratulations on your new Mercedes-Benz! We look forward to your future visits with us.
Sincerely,
Heather Lewis
Client Care Manager
Feb 7, 2017
I was very impressed with the speed in with Fletcher Jones Motorcars
contacted us and their willingness to work with us to put us in the car of our
choice. I worked with Joey Gulo and he was fantastic...very customer
oriented and helpful in every way. I would highly recommend him to my
friends and family. That's saying a lot! My wife and I fly into John Wayne
airport this Thursday to pick-up our car and Joey has offered to pick us up
which is beyond helpful. So far this is the best car buying experience we've
had and we are grateful for the help we have received so far. I cannot
recommend this dealership any higher.
Feb 10, 2017
Response from current dealership:
Hello Dave. Thank you for sharing about your recent experience with us. Your recommendations are truly the highest form of flattery. We are thrilled to hear that Joey and the rest of our team assisted you and your wife in finding the car of your dreams. Should you need any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis-Client Care Manager
The vehicle was sold but they still email, text and call me to visit. The sales
guy could't find the car in the lot and said probably it was sold yesterday, and
the system was not updated yet. I drove 50 miles back and forth, and they still
owe me an apology. Very disappointed at this so called the largest MB dealer.
Feb 10, 2017
Response from current dealership:
Hi Henry. Please accept our sincere apologies. We would still like to help you get the car of your dreams with a dream payment. Please give me a call at (949) 718-3015 so I can locate the car you are looking for and earn a five-star rating. Most Sincerely, Scott Ribble | Guest Experience Manager
Jan 28, 2017
Was told the car was available and when I went in for my scheduled appointment the car was not there. The car supposedly had sold 3 days prior to my visit but I was not contacted at all in regard to its status. It was emphasized to them that the interest was only in that car and to advise me if it had been sold before I was able to make my appointment, after all it was a two hour drive. The people who I were talking to did not even speak with me in regard to the car and I was pushed off on someone whom I had not previously arranged communication with. The whole experience was very Shady and it leads me to believe the car was a lost lead.
Feb 7, 2017
Response from current dealership:
Hi Vekt. I am sorry to read your review. With over 1,200 new and pre-owned cars in stock, we almost always have the perfect car ready for immediate delivery. Please call me at (949) 718-3015 so that I can find you the perfect Mercedes-Benz, and turn your experience around. Most Sincerely, Scott Ribble | Guest Experience Manager
Purchased my S550 and they worked it out on my schedule and timeline. Eric Gastineau was a great pleasure to work with. His commitment to make a deal happen and deliver my vehicle was priority. Thank
You Eric and your team at Fletcher Jones!
Feb 1, 2017
Response from current dealership:
Hello Jr. Congratulations on your Mercedes-Benz S 550! We are happy to hear that Eric and the rest of our team were able to exceed the level of your expectations. Should you need any further assistance, please don't hesitate to reach out to us. Thank you, Heather Lewis-Client Care Manager
Jan 11, 2017
Was good except I didn't know this car was not in Washington state. Plus I was looking for the 2017 model. But I did find another car in my area that met my needs.
Thank you
Jan 24, 2017
Response from current dealership:
Hello Michael,
Thank you for your feedback. We are happy to hear you found a vehicle that was able to fit your needs. If we can be of any assistance to you in the future, please don't hesitate to reach out.
Best,
Heather Lewis
Client Care Manager
Thank you for your feedback. We are happy to hear you found a vehicle that was able to fit your needs. If we can be of any assistance to you in the future, please don't hesitate to reach out.
Best,
Heather Lewis
Client Care Manager
Jan 10, 2017
Eric Rosenthal returned my call and kept in contact via email...
Jan 24, 2017
Response from current dealership:
Hello Stefan,
Thank you for sharing your feedback with us. It is great to hear Eric and our team was able to assist you in a timely manner. We value what you have to say and would love to know in what ways we can improve to gain a 5-star rating from you. If you have any suggestions, please don't hesitate to reach out to us.
Best,
Heather Lewis
Client Care Manager
Thank you for sharing your feedback with us. It is great to hear Eric and our team was able to assist you in a timely manner. We value what you have to say and would love to know in what ways we can improve to gain a 5-star rating from you. If you have any suggestions, please don't hesitate to reach out to us.
Best,
Heather Lewis
Client Care Manager
Dec 9, 2016
Quick responding but they didn't want to give out the quote over the phone.
Must be in person.
Dec 26, 2016
Response from current dealership:
Hi Michael,
We want you to experience the Fletcher Jones difference in person. With over 1,000 cars in our inventory, the most professional sales team in the industry and the best preferred owners benefits in the country, we can almost always help our guests find the perfect vehicle at a great price.
Scott Ribble | Guest Experience Manager
We want you to experience the Fletcher Jones difference in person. With over 1,000 cars in our inventory, the most professional sales team in the industry and the best preferred owners benefits in the country, we can almost always help our guests find the perfect vehicle at a great price.
Scott Ribble | Guest Experience Manager
Nov 30, 2016
Not a good experience. Felt like they were doing me a favor just to speak with me. After extensive email contact, I went in for a scheduled appointment. I arrived but they couldn't find the car. Not good. Bought elsewhere.
Dec 23, 2016
Response from current dealership:
Hi David,
I hope you are enjoying your new car and that you will give us an opportunity to earn your business the next time you are in the market.
Most Sincerely,
Scott Ribble | Guest Experience Manager
F l e t c h e r J o n e s M o t o r c a r s
I hope you are enjoying your new car and that you will give us an opportunity to earn your business the next time you are in the market.
Most Sincerely,
Scott Ribble | Guest Experience Manager
F l e t c h e r J o n e s M o t o r c a r s
Nov 20, 2016
Excellent Service!
Nov 28, 2016
Response from current dealership:
Hello Martina,
We appreciate your feedback. We strive to provide top-notch luxury service to all our guests. As always, please do not hesitate to reach out if you need further assistance with anything.
Thank you,
Heather Lewis
Client Care Manager
We appreciate your feedback. We strive to provide top-notch luxury service to all our guests. As always, please do not hesitate to reach out if you need further assistance with anything.
Thank you,
Heather Lewis
Client Care Manager
Nov 28, 2016
Response from current dealership:
Hello Matt,
Thank you for providing your feedback and keeping us in mind. When you are ready to choose a vehicle, we will be ready to assist. Please feel free to reach out if we can answer any questions or schedule a VIP reservation for a test drive and product demonstration.
Best,
Heather Lewis
Client Care Manager
Thank you for providing your feedback and keeping us in mind. When you are ready to choose a vehicle, we will be ready to assist. Please feel free to reach out if we can answer any questions or schedule a VIP reservation for a test drive and product demonstration.
Best,
Heather Lewis
Client Care Manager
Nov 3, 2016
Outstanding customer service
Nov 8, 2016
Response from current dealership:
I am happy to hear that our team could deliver outstanding customer service for you. Thank you for your kind feedback. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
Nov 2, 2016
Outstanding communication with salesman. Eric Rosenrhal
Nov 8, 2016
Response from current dealership:
Thank you for taking the time to share your feedback about Eric. We are very fortunate to have outstanding associates on our team. Please let us know if you we can be of any further assistance. -Heather Lewis, Client Care Manager
Nov 1, 2016
Followed up accordingly to my inquiry
Nov 8, 2016
Response from current dealership:
Thank you for sharing your feedback. We strive to deliver only exceptional service, so I am pleased to hear that our team followed up accordingly. -Heather Lewis, Client Care Manager
Oct 26, 2016
Took long to respond
Nov 8, 2016
Response from current dealership:
I am sorry that we took too long to respond. If you are still looking for the perfect Mercedes-Benz, I would be happy to personally assist you. I can be reached at 949-718-3015. Most Sincerely, Scott Ribble | Guest Experience Manager
Oct 4, 2016
I contacted Fletcher as I was in the market for a MB CLS550 and they advertised a vehicle without pricing (which is frustrating) so I emailed. Fast response; both emailed and phoned but the problem is they priced the car at the highest end of the range. Having searched for the past 4 months, I was aware of fair pricing for this condition vehicle.
5 stars for response, 1 star for pricing ...3 star score. Use your judgement here
Nov 8, 2016
Response from current dealership:
Our Fletcher Jones Platinum Certified Pre-Owned Vehicles go through a much more thorough inspection process and are held to much higher standards than our competitors vehicles. They also come with our Preferred Owners Benefits that if used regularly, result in $9,560 of savings over four years. Before you make a decision, please stop by and allow us to show you why we sell more certified pre-owned cars than any other Mercedes-Benz dealer in the nation. Most Sincerely, Scott Ribble | Guest Experience Manager
Sep 14, 2016
The team Fletcher Jones were extremely responsive and professional and provided a fantastic service to have me driving the car home on the same day.
Sep 16, 2016
Response from current dealership:
Thank you for sharing your feedback with us and congratulations on your new Mercedes-Benz! I am so glad to hear that our team was able to help you find the perfect car and assisted in making sure you got to take it home that day. We look forward to a lasting relationship. -Heather Lewis, Client Care Manager
Sep 3, 2016
Excellent
Sep 8, 2016
Response from current dealership:
Thank you for generous feedback. I am pleased to hear that we could deliver excellent service. We are here to help should you need us. -Heather Lewis, Client Care Manager
Aug 19, 2016
Awesome dealership. Awesome people
Aug 26, 2016
Response from current dealership:
It is our mission to deliver nothing less than exceptional service, so I am happy to hear that you find our amenities and staff to be awesome. We look forward to assisting you in the future and are thankful for your great feedback. -Heather Lewis, Client Care Manager
Aug 18, 2016
Very good experience
Aug 26, 2016
Response from current dealership:
Thank you for your wonderful feedback. I am happy to hear you had a very good experience and want you to know we are here to help should you need us for anything. -Heather Lewis, Client Care Manager
Aug 1, 2016
I submitted an application and was told that I would be contacted within 24 to 48 hours once my credit application was reviewed...well needless to say a few days went by and I called to check the status only to find out that the car had been sold and all I had was an inquiry to show for it. I think that the situation should have been handled differently.
Aug 4, 2016
Response from current dealership:
Hi Juanika, please call me at 949-718-3015 and I will help. Scott Ribble | Guest Experience Manager
Jul 25, 2016
Great!
Jul 26, 2016
Response from current dealership:
Thank you for sharing your rating and feedback with us! We are available if you should need any assistance from us. -Heather Lewis, Client Care Manager
Jul 21, 2016
This is a top class outfit. Lots of help and follow up. I am looking for a 2014
model and they have the 2013 otherwise we would have gone further. Eric
was really helpful and straight, which I liked.
Jul 22, 2016
Response from current dealership:
Thank you for sharing your feedback with us. It is our mission to deliver a first class experience to all of our guests every time, so I am very happy to hear that our team was able to do so in finding your perfect vehicle. Please let us know if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jul 2, 2016
Treated like VIP's, nice people.
Jul 5, 2016
Response from current dealership:
Hi Larry, thank you for taking the time to share your feedback. I am happy to hear that you were treated like VIPs during your visit. Is there anything that we could have done to earn that 5th star? Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jun 26, 2016
Timely and responsive
Jun 27, 2016
Response from current dealership:
Hi Jack,
Thank you for your feedback. We strive to deliver exceptional service every step of the way. Please let us know if we can be of any further assistance.
Heather Lewis
Client Care Manager
Thank you for your feedback. We strive to deliver exceptional service every step of the way. Please let us know if we can be of any further assistance.
Heather Lewis
Client Care Manager
Jun 19, 2016
The salesman was unprofessional, rude and overly agressive.
Jun 20, 2016
Response from current dealership:
Hi Mike,
I would like to get some more information so that we can coach the salesperson you worked with, and If it is not too late, I would like to fix the situation and earn your business. Please give me a call when you have a moment. I can be reached at 949-718-3015.
Most Sincerely,
Scott Ribble | Guest Experience Manager
I would like to get some more information so that we can coach the salesperson you worked with, and If it is not too late, I would like to fix the situation and earn your business. Please give me a call when you have a moment. I can be reached at 949-718-3015.
Most Sincerely,
Scott Ribble | Guest Experience Manager
May 30, 2016
Went a different direction over priced. No Image.
May 30, 2016
Experience ok car overpriced
May 31, 2016
Response from current dealership:
Thank you for sharing about your recent visit. I am disappointed to hear that your experience was just okay. We would appreciate to opportunity to provide a 5-star experience and help you find the car of your dreams. If you are available to discuss further, I can be reached at 949-718-3160. -Heather Lewis, Client Care Manager
May 25, 2016
They have been very responsive and nice. I haven't received the car yet,
but the interactions so far have been very professional.
May 27, 2016
Response from current dealership:
Thank you for taking the time to share your feedback. I am very pleased to hear that my team has been responsive and nice while helping you find the car of your dreams. We are happy to be of any assistance any time you need us. -Heather Lewis, Client Care Manager
May 22, 2016
Very professional
May 23, 2016
Response from current dealership:
Hi Sam, thank you for sharing your feedback. We look forward to providing professional service for years to come. -Heather Lewis, Client Care Manager
May 20, 2016
The salesman seemed nice, but I was contacted a bit too much. I didn't
end up meeting this dealer though because I bought elsewhere.
very thorough and frequent follow up. They were knowledgeable and friendly. tried to work with my schedule!
May 10, 2016
Response from current dealership:
Thank you for sharing your feedback with us. It is very pleasing to hear that our team friendly and accommodating to your schedule. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
May 4, 2016
Nice car, but couldn't agree to a fair deal.
May 10, 2016
Response from current dealership:
Thank you for taking the time to share your feedback with us. While I am happy to hear that you were interested in one of our vehicles, I am also concerned that we were unable to earn that extra star. If you are still looking for a Mercedes-Benz, we would greatly appreciate an opportunity to revisit. Please feel free to reach out. -Heather Lewis, Client Care Manager
Mar 21, 2016
Very pleasant and satisfied.
Mar 19, 2016
Fletcher Jones in Newport is one
of the best car dealerships
anywhere. From sales to service a
great experience! Worth the drive
if in s cal!
Mar 19, 2016
Great response
Feb 18, 2016
Excellent.
Jan 24, 2016
Persistent but courteous
Jan 14, 2016
Responsive and professional
Jan 8, 2016
Great service, beautiful car, thank you!
Jan 8, 2016
I am very disappointed with the
customer service. Post purchase
key issue has gone weeks with no
followup to voice messages or
email.
Dec 26, 2015
TERRIBLE, I went and talked to one of the sales managers and
was interested in trading in my 07 S550 in for 2013 S63, they
asked me to make and offer so I did the guy laughed in my face
as if I was a joke, now the same car weeks later is being offered
at a lower price then my offer... I heard great reviews from them
but will never go there again...
Dec 10, 2015
Excellent!
Dec 1, 2015
The worst experience ever... Rude and actually lied to me.
They refused to help me find a car at another dealership
unless I gave them a deposit first. The saleswoman actually
yelled at my 10 year old kid! Would never go back and
would never send anyone I care about to this dealership!
Dec 1, 2015
Promise over the phone one price. Went
to dealer and they can not make this
price.
Nov 15, 2015
one of the best i've death with
Nov 12, 2015
great
Nov 11, 2015
Though I changed my mind to check
other options but they were quick to
answer my questions and was ready to
help me.
Hopefully my next Mercedes will be
from them.
Nov 10, 2015
5 Star very professional and courteous.
Nov 6, 2015
Very helpful, and tried to work with me
to get to my price. In the end, however,
they didnt have the car I wanted... so I
bought at another dealer.
Oct 31, 2015
Very straightforward with communication and ultimate
agreement on a fair price. Very professional and considerate
Oct 27, 2015
I wasted my time driving downthere. The
price they promise over the phone was
not honered. I purchased my car at the
local dealership.
Oct 21, 2015
Very busy dealership, passed me on to 3 different sales people
none of which answered any of my questions.......Zero customer
service and they make you feel like a number when bragging
about selling 900 cars a mont...
Sep 19, 2015
Advertised a price for 3 days, then took
the price down. When I spoke to a
salesman, the price had been increased
several thousand dollars.
Aug 30, 2015
Beautiful dealership, the sales person waited overtime to meet with me and was very likable and informative
Aug 3, 2015
Excellant
Jul 21, 2015
Excellent
Jul 16, 2015
Christine is awesome
Jul 6, 2015
Initial contact was positive. Poor follow up.
Jul 4, 2015
The experience was so so! Them an I wassuppoed to meet with
passed me off to another guy who then passed me off to the 3rd one
who actually was a nice young guy and seemed the impost sincere
of them all!
Jun 23, 2015
Excellent
Jun 7, 2015
I contacted the dealership to request the asking price. They would
provide it. Don't appreciate the game this dealership plays.
May 15, 2015
Great job, good response time.
May 12, 2015
very responsive, but a little too aggressive.
May 3, 2015
Known locally for questionable sales & service practices.
Apr 27, 2015
They were very professional however we were unable to come to a
price that was agreeable to both of us.
Apr 25, 2015
Prompt response!
Apr 25, 2015
Emailed the dealer to get a price on a car and
was just given the runaround.
Feb 27, 2015
Alex is a bit agressive however; they are an excellent dealership!
Feb 17, 2015
Didn't have the car I wanted.
Feb 1, 2015
Too big. Circus atmosphere.
Jan 17, 2015
Great help
Jan 2, 2015
It's great
Dec 4, 2014
Quick initial response by sales person.
When car inquired about (2014?) didn't
have specific add-on installed that was
advertised said it could be "added" (Nav
system). Not best answer. I also gave
him other options for used (colors, etc.)
that would be suitable choices. He never
responded (maybe he didn't have or was
busy that day). Again, not best response.
He could have asked about or mentioned
new, but did not. I did make an appt. to
see cars following Thanksgiving. When I
ultimately chose a different car mfrg., I
emailed him to cancel the appt. ahead of
time and thanked him for his time. He
never responded and I never heard back.
I was courteous and did not waste his
time (i.e. missed appt.), he should have
sent me an email thanking me for my
interest and for contacting his firm.
I realize the car business is a tough
business, many inquiries, a lot of
shopping around by prospective clients
and uncommitted customers. Plus low
margins. It can be exhausting. But basic
sales etiquette and follow through would
have yielded a better overall experience.
Nov 19, 2014
courteous, helpful
Nov 8, 2014
Awesome sales person.
Aug 21, 2014
Fletcher Jones is too far away, I got my car at a local dealer
Aug 18, 2014
they are condescending and pretentious. i will never buy a car from
them. ever.
Aug 6, 2014
Purchased my dream car last week. Exceptional customer service!
Thank you!
Aug 5, 2014
Good
Jul 31, 2014
Not offer competitive rates.
May 27, 2014
No price is ever listed. Requested additional info on-line but still did not receive any. Not very customer service at all.
Feb 19, 2013
I ended up purchasing my car from Fletcher Jones. James and Brian
were fantastic to work with. The car was perfect and the best GL that I
saw in all of Southern California.
Dec 2, 2012
Dan was excellent to deal with. Im not a fan of the old style car buying
shenanigans.. In the end we arrived at a fair price.
Nov 14, 2012
professional service with good follow up.
Nov 13, 2012
Phil was very helpful.
Jul 19, 2012
Inept sales persons. Poor follow up. Provided wrong vin numbers for car fax.
Jun 24, 2012
very professional. These people know how to treat customers......why ever go back to the rink-dinky little FORD dealer to sit in a smelly sales execs office with faded photos and cheap chairs.....The dealers are a representative of the cars they sell. That's why I unfortunately stick to European cars.